REEDS Jewelers is currently seeking a driven and enthusiastic individual to join our E-Commerce department to fill Seasonal opportunities!

Location is flexible! We're looking for wonderful associates to join our team both on-site at our corporate office in Wilmington, NC, and also remote locations.

Every piece of jewelry tells a story and our Customer Care team helps ensure every store has a happy ending! As a member of our Customer Care team, you will be the face of REEDS Jewelers and the voice of our customers; providing personal and exceptional assistance in every interaction. Through every customer engagement you’ll be responsible for answering all customer inquiries, serving as a sales consultant and identifying and finding solutions for any potential issues, to ensure the finest shopping experience possible.

What You Can Expect:

• Answering and interacting with customers through a multitude of channels, including calls, emails and chat.
• Providing and processing any tele-sales transactions.
• Actively listening to customers to troubleshoot potential concerns and providing satisfying resolutions for any conceivable challenges.
• Offer knowledgeable insight into all merchandise offered, services available and funding options listed.
• Serve as a liaison between our customers and our brick and mortar locations.

What REEDS Expects:

As a family owned and operated business for 75 years, we view and treat our customers and employees as part of that family. All actions, both internally and externally should exemplify one yielding truth; REEDS cares! Through unyielding teamwork and cooperation, we expect to provide the highest level of service personal service around.

How to Succeed

• You must be a positive and caring individual who can epitomize both enthusiasm and empathy through forms of verbal and nonverbal communication.
• Must be able to create a professional relationship with customers, that also contains levels of personal touch which illustrates each customer is personally cared for.
• Must be goal oriented, results driven and self-motivated to make a difference at every opportunity.
• Will need to be able to thrive in a fast-paced, constantly evolving environment.
• Must have impeccable attention to detail and follow through.
• Bilingual a plus!

Seasonal/Temporary associates enjoy a fun work environment and a generous merchandise discount.

For permanent positions, REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off for both full-time and part-time positions. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more!

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.

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REEDS Jewelers is excited to post this important position to join our team!

The corporate sales department acts as any other store in the company. The exception is that the concentration is on working with national insurance companies and various companies for incentive awards. The Corporate Sales Manager is responsible for maintaining and developing new relationships which will help this profit center to grow its business.

Primary Responsibilities:

• Exemplify the REEDS’ Mission and Core Business Values.
• Development of and maintaining business relationships with corporations who award or give incentives to their employees. Success is measured by achieving sales and repeat sales.
• Responsible for development and maintenance of business relationships with insurance companies for the purpose of replacing lost or stolen jewelry items. Success is measured by achieving sales.
• Conduct business affairs in a legal and ethical manner, building a socially conscious environment.

It is possible for this position to be remote while we ask for this associate to travel to our corporate office at least once a month. However, it is highly preferred that this position works onsite at our corporate office here in the beautiful coastal city of Wilmington, NC.(Relocation is available, and a local hybrid schedule is possible.)

REEDS Jewelers proudly celebrated its 78th Anniversary in 2024! We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between. With our strong foundation, we continue to grow and welcome talented, hard-working team members to join our dynamic company. We look forward to reviewing your application!

Position Requirements:

• High School Diploma or equivalent (college preferred)
• Minimum of 2 to 3 years retail sales experience with at least 1 year at the management level
• Knowledgeable about Swiss Watches and Diamonds
• Computer proficient; Microsoft Office, AS400
• Must be multi-task and detail oriented
• Exceptional and proven written, verbal, negotiating and communication skills
• Must be organized and able to work as a team associate

REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more!

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.

See more jobs at REEDS Jewelers

Apply for this job