Description

Description

The Schneider Geospatial Product Specialist will setup new clients with Schneider Geospatial’s online permit tracking SaaS product, working closely with client contacts to ensure a smooth implementation. Setup activities are followed by client training, workflow documentation, and software configuration to ensure the system will successfully meet or exceed the client’s needs.

Following implementation, our Product Specialist provides excellent remote customer service for clients to ensure success with their products.  An ideal candidate will use problem solving skills to troubleshoot and resolve issues and provide user guidance related to our software products and related technologies.

What you can expect in the role

• Direct engagement with client organizations and their users to understand their processes and integrate our software solutions to improve those processes.
• Be on the frontlines of modernizing government organizations with advanced software technologies.
• Work on small teams with an entrepreneurial attitude.

Responsibilities

• Configuration and deployment of SaaS product updates for new and existing clients.
• Project tracking and status reporting to clients.
• Respond to client support requests, phone calls and emails in a timely manner.
• Support case tracking, documentation, and status reporting to clients.
• Development of documentation and other reference materials to be used for implementation, training, and support.
• Train clients on how to use their Schneider Geospatial SimpliCITY software products.
• Excellent communication, enunciation, and grammar skills (in the English language) are highly important.

Qualifications

• BA/BS or Certificate in Community/Regional Planning, Construction Management and Inspection, Public Administration, or related field.
• One year or more of Permit Software Management/Administration experience is preferred.
• Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
• Solid understanding of municipal permitting and inspection programs is a strong plus.
• Experience with local government (county and municipal) operations, especially pertaining to permitting & licensing, inspections, and/or code enforcement.
• Experience with Schneider Geospatial’s SimpliCITY software products is a strong plus.
• Experience with Structured Query Language (SQL) and Relational Database Management Systems (RDBMS) is a plus.
• Preference will be given to candidates located in the New England region of the U.S.

Successful Permitting Product Specialists will have future opportunities to pursue numerous career paths in our organization, depending on interests and skillset, including product management, project management, software testing/QA, data analysis, and development. 

Description

Our Business Development Managers are a vital component of our future growth and the success of our clients and, as a result, this position comes with high income potential. In this position you will own your clients and territory, filled with a wealth of opportunity. Following are a few other things this position provides:

• Generous compensation plan – in addition to a base salary, if you bring a passion to deliver results, you have the potential to significantly increase your salary through our commission program.
• Ladder of success – Schneider promotes talent from within, particularly if you’re an all-star performer.
• Weekly sales meetings – focused on sales excellence, networking with your peers and strategizing on ways to win opportunities and secure new business.
• Recognition – we live by a culture of recognition and work tirelessly to ensure your efforts are recognized and shared across the company.

What you can expect in this role.

• Own your clients and territory.  This position will work with an established sales support & marketing team to develop new business.
• After you get to know us, we will assist you in creating a plan to identify your top opportunities, important relationships, and how you will secure new business each year.
• Diagnose problems, suggest solutions, negotiate, and close the deal. You will be a significant contributor in the entire sales process.
• Position Schneider as the industry expert.  You will do this by understanding your clients’ unique needs and providing strategies that capitalize on Schneider’s strengths and maximize value for your client.
• Collaborate with peers to develop best practices, winning strategies, and sustained success. You’ll also drive the proposal process by coordinating input from a variety of sources.
• Drive new business by establishing key relationships, being a thought leader, and developing new opportunities by identifying and solving clients’ problems.
• Use the world leading CRM (Salesforce) and email marketing (Active Campaign) to manage your contacts, leads, opportunities and the sales pipeline. 

Qualifications that make a perfect fit.

• Bachelor’s degree
• 2+ years of experience with geospatial technologies or SaaS
• Understanding of local government workflow and practices
• An incredible track record of success, aggressive business growth and exceeded sales quotas
• A hunter sales mentality with tenacity and confidence
• Experience in negotiating and closing contracts
• Tech savviness and strong presentation skills
• Ability to travel on a regular basis
• A valid driver’s license and good driving record

We are an Equal Opportunity Employer. M/F/D/V