*This position can be remote within India*

Who we are…

In Services, our focus is helping customers get the most value from ScienceLogic solutions. We are obsessed with driving an exceptional customer experience while engaging with our customers to build a strong foundation using ScienceLogic products. Waking up in the morning to help our customers and colleagues achieve success excites us!  

What we’re looking for…

As a Senior Professional Services Consultant, you will be comfortable driving and delivering upon the global Services strategy and have experience in continually improving our practices to present exceptional Customer Experience with tangible results. You are strong individual who motivates and assists team members, focus on cross functional collaboration, knowledge creation, teamwork and community participation while driving high levels of customer satisfaction. To your core, is a customer first ethos, and an ability to adapt practices to meet changing customer needs. 

Working closely with Global Services peers, CXS Leadership, customers, engineering, and sales teams, you will leverage your technical, analytical, process, and strategic skills towards delivering high impact support value for all customers.

What you’ll be doing…

• Strategize, plan, and deploy ScienceLogic solutions for our customers.
• Ensure implementations are delivered with well-defined objectives to accelerate time to value, including Requirements Analysis, Solution Design, Use Case Configuration, Solution Validation and Testing, Mentoring and Knowledge Transfer and Operational Deployment
• Develop and implement innovative ideas exceeding customer expectations with service standards
• Data Driven: We love data because it helps us understand how we’re doing. You will be responsible for the development, execution and tracking of standard operating procedures and metrics. Perform daily, weekly, monthly and quarterly operational analysis and report findings
• Collaborative – leads communication with teams, individuals or organizations to achieve mutually beneficial outcomes
• Adaptable – flexibility to adjust and question one’s approach to meet the ever-changing demands of fluid situations
• Communicate organization goals and objectives - set team and individual goals in accordance with overall organizational goals

Qualities you possess…

• Customer Obsessed –seeks the highest levels of customer experience when prioritizing and leading work 
• 8+ years’ experience in a global services and/or Support role helping Fortune 500 companies or customer service industry, product support, IT Admin support, consulting, systems or product development
• Growth mindset with a bias towards action
• Iterative - We seek leaders that question everything we do seeking constant iterative improvement. You have the power to make change. We value and reward new perspectives and ideas
• Have exceptional customer-handling skills
• Proven internal and external executive level communication skills 
• A bachelor’s degree in engineering, business management or equivalent work experience
• Nice to have a Knowledge of ITOM/ITSM, Cloud, hybrid, SaaS and on-premise environments.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com 

*This position can be remote within the United States*

Who we are... 

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

ScienceLogic is going through a product transformation and the Site Reliability Engineering (SRE) team is at the forefront of it. We are responsible for the design, deployment, and maintenance of the Cloud Infrastructure used for running company’s revenue generating go-forward SaaS product line. Overall, we’re passionate about automation and solving complex business and technology challenges. Our team combines SRE, DevOps, Software Development and Information Security knowledge to help make Cloud operations agile, elastic inside the security and governance framework boundaries.

What we’re looking for…

We are looking for a Principal Site Reliability Engineer who is well versed in building cloud technologies in a secure manner, has an automation mindset and is an ardent follower of the SRE discipline. If this sounds like you, then our team will benefit from your skillset!

What you’ll be doing…

•  Enhance the company’s SaaS infrastructure security protocols.
• Collaborate across the organization to design, build and operationalize SaaS services conforming to various security standards like FedRAMP, SOC2, ISO etc.
• Participate in architecture, security, and operations reviews.
• Lead design reviews and buildout of secure systems for delivering various SaaS services with 99.99% uptime.
• Design, automate, test, and monitor the use of cloud native technologies as a foundation for a service platform.
• Investigate and resolve customer and operational issues with the mentality of fixing and not just mitigating issues.
• Identify and automate measurement of operations SLAs and SLOs. 
• Triage incident response, document SOPs, Runbooks, and train NOC team members
• Writing automation that can be easily supported and extended by others.
• Work on special projects as assigned.

Qualities you possess…

Here at Site Reliability, we believe that if you are hungry for learning, passionate for technology and like building tools then you are a good fit. Having experience with the skills is an added plus:

• Must be a U.S. Citizen.
• 7-10 years of site reliability engineering or cloud operations experience or equivalent experience.
•  Proven track record of operating production SaaS environments within security standards like FedRAMP, SOC2, ISO, PCI.
• Bachelors or Master's degree in Computer Science, Information Systems or similar field.
• Skilled at problem solving, algorithms, and data structures conforming to the modern SaaS security requirements.
• Building tools and scripting frameworks from scratch.
• Working with Cloud Automation tools like CloudFormation, Terraform, CDK, aws-cli.
• Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc.
• Exposure to Windows and Linux administration skills.
• Familiarity with basic networking, security and cloud engineering concepts.
• Highly collaborative with effective written and verbal communication skills.
• Ability to work against tight deadlines and occasionally after-hours, part of on-call scheduling.
• Occasionally work during off-hours and participate in weekly on-call schedule.
• Take full responsibility for the availability and performance of the platform.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*This position can be remote within the US*

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we’re looking for…

The ScienceLogic SL1 product has been recognized as an industry leader in the emerging space of AIOps – technologies that leverage ML-based insights to deliver increasingly autonomous, self-healing IT services. We’re looking for a world-class product leader to take the reins of the flagship SL1 product – and evolve it to meet the needs of current and future enterprise customers for the next decade. Successful candidates will possess exemplary technical depth, IT domain expertise, and a passion for product and engineering excellence - as well as a proven track record for delivering modern, cloud-based enterprise services. The VP Product will report to the CPO and have primary responsibility for guiding the strategy and delivery of SL1.

What you'll be doing...

• Define the strategic direction for ScienceLogic SL1 – core platform as well as UI/UX – including technologies around collection/ingestion, transport, data model and storage, programming interface, and runtime architecture (container-based microservices).
• Lead and grow a team of high-performance engineers and product managers. Ensure efficiency and predictability of execution through clear accountability, goals, standards, and metrics.
• Develop strong partnerships with global sales, marketing, and engineering teams to create products that deliver on the company’s revenue, margin and broader business objectives.
• Reinforce a culture composed of accountability, customer-focus, and passion for excellence.
• Work with the CPO, executive/senior leadership team, and other stakeholders to ensure alignment of high value projects to revenue generation and business objectives.
• Manage capacity, capability, and availability to ensure resource allocation meets aggressive growth business commitments. Communicate plans and roadmaps to all constituents on a timely basis.
• Mentor and coach the product teams on developing a culture of product innovation.

Qualities you possess...

• Advanced degree in technical/business discipline and 15+ years product and technology leadership experience.
• Experience with the ITOM, ITSM, and/or related infrastructure monitoring technologies/products.
• Extensive experience and industry knowledge with large-scale cloud architecture, AI/ML, application, network infrastructure and data center management software.
• Proven ability to lead and manage cross-functional geographically distributed teams in Product Management and/or Engineering.
• Solid understanding of best practices in platform engineering – delivering well-factored services, with clean separation of concern, and comprehensive programmability model.
• Track record of bringing new products to market on-time and on-budget in order to achieve market success.
• Operational familiarity with next generation SDLC methodologies – Agile, CI/CD, DevOps, etc.
• Outstanding business judgment, interpersonal, collaboration and team building skills.
• Experience and credibility in communicating with executive team and board of directors.
• Strong track record of presenting technology and displaying thought leadership both internally and externally to industry groups, partners and customers.
• Superb written and verbal communication skills and a demonstrated ability to collaborate across multiple functions and geographies while delivering meaningful, high-impact results Thought leader, ability to influence outcomes and quickly turn data into business insights
• Strong mentoring competencies and core values.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*This position can be remote* (Eastern or Central Time Zone required)

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What you'll be doing …

We empower our product teams to solve hard problems – customer problems and business problems – in ways that our customers love, yet work for our business. Our product teams are cross-functional and durable. We staff our product teams with the skills and team members necessary to come up with effective solutions that are valuable, viable, usable and feasible. While the engineers are accountable for ensuring the solution is feasible, the product manager is accountable for ensuring the solution is both valuable and viable.

This means that the product manager must contribute to their product team a solid knowledge of the various constraints of the business – constraints from marketing, sales, service, finance, legal, and privacy are typical examples. The product manager must also contribute to the product team a deep knowledge of our customers and data-driven insights about how our customers engage with our products.

While each team member may be accountable for a specific risk, we look for product managers to understand that consistent innovation is the result of each member of the product team contributing their passion and their ideas. The product manager must use data, logic, and collaboration with their team, stakeholders, and customers to discover effective solutions, and then work together to deliver those solutions to market.

While we empower our product teams to figure out the best solutions to the problems that need to be solved, we also hold those teams accountable to the results. Shipping is necessary, but not sufficient. We look for product managers who are not afraid of signing up for results, even when this means they have to work through others to achieve the necessary results.

This job, as with the other roles on the product team, is an individual contributor role.

What qualities you possess …

• Bachelor’s degree and 5+ years working as a product manager or product designer.
• Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.
• Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing.
• Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energise.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*This position can be remote within Washington, DC, Maryland, or Virginia*

Who we are…

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we’re looking for…

The FedRAMP Systems Analyst is responsible for the success of the FedRAMP Authorization program at ScienceLogic. The FedRAMP Systems Analyst will be responsible for ensuring execution of the initiatives within the FedRAMP roadmap and will work closely with Product Management, Engineering and SaaS Operations Leads to accomplish the required objectives.

What you’ll be doing…

• Assist in the preparation and review of FedRAMP documentation, including System Security Plans (SSP), Security Assessment Reports (SAR), and Plan of Action and Milestones (POA&M).
• Document security findings, vulnerabilities, and compliance status in accordance with FedRAMP guidelines.
• Properly identify, remediate, communicate, or escalate technical and program risks.
• Aid the stakeholders in managing technical and program changes.
• Gather and report both program and technical metrics.
• Ability to assess, customize, and use current program and compliance technologies.
• Manage the FedRAMP Baseline (BL) and Impact Level (IL) development roadmap, including identifying, communicating, and escalating program risks.
• Facilitate the relationships with the 3PAO, sponsoring agency, and FedRAMP PMO.
• Understand security assessments, creation of the POA&M, and ongoing Continuous Monitoring (ConMon) requirements.
• Document security findings, vulnerabilities, and compliance status in accordance with FedRAMP guidelines.
• Analyze security controls and requirements to ensure they align with FedRAMP standards.
• Collaborate with process owners and subject matter experts to influence prioritization of projects and solutions to reduce risk and improve compliance.
• Establish, maintain, and influence program stakeholder relationships, expectations, and communications.
• Document security findings, vulnerabilities, and compliance status in accordance with FedRAMP guidelines.
• Review new product features and designs and provide guidance on requirements and standards including NIST 800-53, NIST 800-171, DoD ILs, and FedRAMP BL requirements.
• Understanding of DoDIN APL process and application.

Qualities you possess…

• US Citizenship with the ability to obtain a Public Trust.
• FedRAMP experience, including successful completion of products through FedRAMP certification.
• Soft skills including the ability to gain the trust of stakeholders and senior management and negotiate priorities with outside teams.
• Working knowledge of the software development life cycle (SDLC) for SaaS applications.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Inspired by bringing cross-functional teams together to accomplish program objectives.
• 3 or more years of experience in some facet with the FedRAMP Authorization program.
• Experience with FedRAMP, NIST 800-53, FISMA, DoD ILs, DISA SRGs and STIGs, etc.
• Experience with Program/Portfolio management toolsets (JIRA/Confluence).
• Experience with continuous monitoring, third-party assessments, and audit management.
• Experience with SATS tooling, such as SonarQube or Coverity.
• Experience with vulnerability scanners such as Tenable.
• Experience with vulnerability management and helping prioritize security related work.
• Excellent interpersonal, verbal, and written communication skills with the ability to communicate compliance related concepts to a broad range of technical and non-technical staff.
• Excellent organizational and program management skills.
• Experience leading, cross-functional programs with the ability to influence priorities and deliver on commitments.
• CISA, CISSP, CCSP, CCSK or other related certifications preferred.
• Bachelor’s degree preferred.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*This position can be remote within the US*

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we're looking for...

A dynamic, high energy and results-driven Senior Director, Solutions Marketing to build and lead our global solutions marketing team.

This highly visible, strategic, and cross-functional leadership role will be responsible for the development of compelling, customer-centric value stories and the creation of competitive positioning and messaging. You will drive go-to-market strategy and execution, lead the development of solutions sales enablement materials, and provide thought leadership to support the company’s brand building and demand efforts. You’ll work closely with the brand, communications, and demand generation teams within marketing as well as cross-functionally with sales, customer success, product management, and others in the company.

The ideal candidate is someone with the proven ability to: build, develop and lead global teams through the execution of data-driven solutions marketing programs; tell compelling stories that illuminate the unique value of a company and its solutions; be customer-centric in order to communicate customer use case-relevant stories; launch into market new solution offerings; and continue to lay a solutions marketing foundation while addressing the evolving needs and growth goals of the business.

What you'll be doing...

• Drive solutions marketing direction for ScienceLogic, collaborating with other marketing functions such as demand generation, content marketing, partner marketing, corporate communications, and inbound marketing.
• Understand market trends, customer requirements, usage and buying behavior, and the partner ecosystem to better identify market opportunities and customer demand for ScienceLogic’s product offerings.
• Educate the market about ScienceLogic’s core technical value offerings through multiple collateral such as demos, white-papers, workshops, presentations, and technical blogs, driving views of that content.
• Work with the partner teams to develop solutions that support ScienceLogic’s GTM plays and deliver value to customers.
• Develop and activate ScienceLogic's core use case messaging and positioning.
• Provide input and strategy into product roadmap, strategy, and pricing, in partnership with the analyst relations and competitive intelligence team.
• Nurture and leverage relationships with influencers and key strategic customers and partners to help increase market awareness about ScienceLogic.
• Define team's strategy, budget, hiring and MBO's to build and measure team results.
• Provide input about product priorities and goals to Product Management.
• Use customer, partner, and competitive research to influence solutions strategy and drive effective messaging.
• Develop and own solution positioning, messaging and value propositions that differentiate ScienceLogic’s solutions in the marketplace.
• Craft engaging audience-specific content, including case studies, solution briefs, web content, presentations, data sheets, whitepapers and sales playbooks that can be utilized globally.
• Conduct ROI/TCO analysis and develop content to help customers make the business case for ScienceLogic.
• Leveraging insights from the competitive intelligence team, develop differentiation materials for the field and for external consumption.
• Support the team in setting clear goals and key results. Ensure that those are communicated and visible across the company and progress is shared regularly.

Qualities you possess...

• Bachelor’s degree in computer science, marketing, business, or related area; MBA is a plus.
• 10+ years of experience in solutions marketing and related marketing functions in the software industry, preferably within an area of application development.
• 8+ years of progressive management experience, with an emphasis on leadership, and engaging global and local stakeholders.
• Experience building trusted relationships with executive sponsors and end users.
• Technical background or clear understanding of products; familiarity with Monitoring, AIOPS, Continuous Integration, Kubernetes and Project Management software a plus.
• Experience with enterprise Software-as-a-Service offerings a plus.
• Experience supporting integrated GTM motions that includes sales, channel and services partners, strategic alliances, and technology eco-systems.
• Proven track record in building, getting buy-in and executing marketing plans, and staying focused on “getting it done” in a fast-moving, technical environment.
• Able to coordinate across many teams and perform in fast-moving startup environment.
• Proven experience being self-directed and working with minimal supervision.
• Demonstrated experience building credibility with and delivering results for product teams, sales teams, and customers.
• Outstanding written and verbal communications skills to explain and translate complex technology concepts into simple and intuitive communications.
• Uses data to measure results and inform decision making and strategy development.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*This position can be remote*

Who we are…

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

The Customer Success team is composed of groups of highly intelligent and innovative Technical Support Engineers and Customer Success Managers who are dedicated to delivering a customer experience second to none. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering outstanding support and cutting-edge technology solutions for hybrid cloud network monitoring. 

What we’re looking for…

ScienceLogic is looking for a (Associate) Technical Support Engineer (TSE) to provide high quality, enterprise level, technical support on our Restorepoint products for our customers, partners and other ScienceLogic team members. Restorepoint is a device configuration backup and restore solution for hybrid IT environments.

Candidates who excel in Technical Support positions possess excellent knowledge of systems and networks along with an enthusiasm to rapidly learn the newest technologies. You enjoy working with people to debug intricate problems, have impeccable communication skills (written and verbal), and are real team players who thrives in a collaborative environment to deliver outstanding customer experiences.

What you’ll be doing…

We know you love a challenge. And so do we. The entire ScienceLogic team is committed to re-inventing the way organizations everywhere monitor their infrastructure; and as part of the Technical Support team, you’ll have the unique opportunity to provide technical support for our Restorepoint network configuration management tool.

Restorepoint provides script-free network automation for more than 100 network, security, and storage vendors. Deployed in less than an hour, Restorepoint helps customers, managed service providers and IT support businesses to substantially lower their exposure to often unforeseen security, compliance, and availability risks.

The (Associate) Technical Support Engineer provides support for ScienceLogic’s entire Restorepoint product suite. 

• Acts as a Tier 2 escalation point for all customer issues.
• Assists with all support cases during periods of heavy volume.
• Leads support efforts for customers who have been determined to have Critical value.
• Coordinates with Customer Success Managers to address any technical issues impacting a Customer’s success.
• Actively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned.
• Escalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teams.
• Acts as a subject matter expert in more than one area of the product.
• Autonomously works on projects and more complex assignments with tangible results delivering benefits to the organizations.
• Proactively looks for ways to improve processes and innovate the support experience.
• Builds relationships and partnerships with other ScienceLogic teams.
• Mentors and trains new team members.
• Proactively shares information and expertise regarding recent fixes, and best practices.
• Provides on-call and shift coverage as required.

Qualities you possess…

The key to being successful in the (Associate) Technical Support Engineer role within ScienceLogic is being an analytical thinker and an excellent communicator. You must be passionate about helping customers be successful with Restorepoint. The following skills and experience are also necessary:

• 2+ years prior experience in the support of complex, Linux based enterprise software applications.
• 2+ years Linux administration. Must be familiar with common administrative commands as well as able to write scripts in one of the major shells.
• 2+ years networking experience. Must demonstrate experience with firewalls, routers, packet sniffers and general network fundamentals (Cisco, Check Point, Juniper, HP).
• 2+ years MySQL, PostgreSQL, SQLite experience. You should be able to construct SQL statements to query and occasionally update information in a MySQL database.
• 2+ years SNMP experience. Must demonstrate familiarity with snmpwalk, mibs and oids.
• Detailed understanding of Server virtualization (VMware, Hyper-V, AWS).
• One or more scripting/programming languages (Bash/POSIX, Perl, Python, C, Go, PHP) – Experience with LUA would be a distinct advantage.
• Ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to professionally perform and communicate in stressful and high impacting situations.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

Are you ready to help pave the way in accelerating the adoption of Cloud and Hybrid IT for the Federal Government’s most critical IT infrastructure? Then read on...

Who we are... 

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we’re looking for… 

ScienceLogic is looking for a proven Sales Engineer with at least seven years of Sales Engineering experience in network monitoring/management or cloud services to join their established sales organization. You’ll work alongside an experienced Account Executive to help US Government Agencies get the most out of their infrastructure through our hybrid cloud network monitoring solutions. We recognize the special obligation that a technology provider has when working with the government and we are looking for someone who is committed to delivering the most capable and secure IT monitoring platform. The ideal candidate will have significant experience working with Civilian or DOD cabinet level agencies.

What you’ll be doing…

Each day is going to bring new and exciting challenges your way; but with your ability to retain in-depth and hands-on product knowledge and your borderline geeky addiction to staying up to date with the newest industry standards, there isn’t a customer you can’t impress. No two days will be the same as a Sales Engineer with ScienceLogic, but here’s a sneak peek into some of the responsibilities you’ll have in the role.

• Impress customers and prospects alike with your supernatural ability to think on your feet during sales presentations and demonstrations.
• Prove that ScienceLogic is the only vendor able satisfy a prospect’s technical and business requirements in a Proof of Value (POV).
• Document why ScienceLogic is different from the competition in emails, RFPs, and other files during the sales process.
• Provide Tradeshow support.
• Excellent communication and ability to develop customer rapport is paramount.

Qualities you possess…

Are you just as much in your comfort zone in a meeting room full of leaders as you are in the data center surrounded by engineers of all varieties? How about the ability to handle a wide variety of tasks along a multi-variable timeline? If so, these qualities combined with the skills listed below, when executed well, are the recipe to becoming a wildly successful part of our team.

• BS/BA degree in EE, CS, or related field and 7+ years’ experience in Sales Engineering in network monitoring/management or cloud services.
• Ability to articulate complex topics to business or technical audiences.
• Ability to translate technical advantages into business benefits.
• Experience with Network and Systems Management systems.
• Technical pre-sales experience working with ITOM, APM, ITSM.
• Experience in an equivalent role for a technology firm.
• Ability to travel and have a willingness to get the job done right by visiting customers face-to-face during critical points in the sales cycle.
• Understand the daily pains of IT Operations personnel in today’s highly virtualized data centers as they migrate workloads to the cloud.
• Understand the needs of the Public Sector.
• Proven or demonstrably dazzling presentation, speaking and writing skills.
• Knowledge of: UNIX, TCP/IP, SNMP, Syslog, PowerShell, ITIL.
• Knowledge in these area a plus: Python, XML/JSON, YANG/NETCONF, Kubernetes.
• Ability to obtain a clearance if required.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we're looking for...

The Information System Security Officer (ISSO) is responsible for the success of the FedRAMP Authorization program at ScienceLogic. The ISSO will be responsible for ensuring execution of the initiatives within the FedRAMP roadmap and will work closely with Product Management, Engineering and SaaS Operations Leads to accomplish the required objectives.

What you'll be doing...

• Be the single point of contact for all things FedRAMP at  ScienceLogic, owning the FedRAMP Authorization program.
• Own the relationships and act as the interface with the 3PAO, sponsoring agency, contract ATO solution vendor, as well as the FedRAMP PMO.
• Lead the planning, scheduling, and preliminary analysis for all development requirements, as well as internal and external audits.
• Properly identify, remediate, communicate, or escalate technical and program risks.
• Aid the stakeholders in managing technical and program changes.
• Gather and report both program and technical metrics.
• Partner with Product Management, Engineering and Operations managers on program contributors’ accountability, and priorities.
• Stakeholder management outside of product teams including Security, IT, Operations, Customer Support, Business Applications, Legal, Sales, HR, and Finance.
• Ability to assess, customize, and use current program and compliance technologies.
• Define, execute, and manage the FedRAMP Baseline (BL) and Impact Level (IL) development roadmap, including identifying, communicating, and escalating program risks.
• Partner with Engineering, IT, and other teams to develop a sustainable and scalable FedRAMP environment and program.
• Coordinate and facilitate the relationships with the 3PAO, sponsoring agency/JAB, and FedRAMP PMO.
• Manage security assessments, creation of the Plan of Action & Milestones (POA&M), and ongoing Continuous Monitoring (ConMon) requirements.
• Collaborate with process owners and subject matter experts to influence prioritization of projects and solutions to reduce risk and improve compliance.
• Establish, maintain, and influence program stakeholder relationships, expectations, and communications.
• Review new product features and designs and provide guidance on requirements and standards including NIST 800-53, NIST 800-171, DoD ILs, and FedRAMP BL requirements.

Qualities you possess...

• FedRAMP experience, including successful completion of products through FedRAMP certification.
• Soft skills including the ability to gain the trust of stakeholders and senior management and negotiate priorities with outside teams.
• Working knowledge of the software development life cycle (SDLC) for SaaS applications.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Inspired by bringing cross-functional teams together to accomplish program objectives.
• US Citizenship.
• Bachelor’s degree.
• Experience with with the FedRAMP Authorization program; experience must strong knowledge in all phases of preparing and reviewing complete ATO packages for FedRAMP authorization.
• Experience with FedRAMP, NIST 800-53, FISMA, DoD ILs, DISA Security Requirements Guide, etc.
• Experience with continuous monitoring, third-party assessments, and audit management.
• Experience with vulnerability management and helping prioritize security related work.
• Excellent interpersonal, verbal, and written communication skills with the ability to communicate compliance related concepts to a broad range of technical and non-technical staff.
• Excellent organizational and program management skills.
• Experience leading massive, cross-functional programs with the ability to influence priorities and deliver on commitments.
• Experience with program / project management tools and dashboards.
• CISA, CISSP, CCSP, CCSK or other related certifications preferred.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

What we’re looking for…

ScienceLogic is seeking an AI Database Performance Engineer who will help shape the system and solution design of ScienceLogic’s most advanced GenAI offerings. Ideal candidates will be passionate and have had proven expertise in database technologies especially columnar data modeling, query optimization and OLAP. You would be responsible to make sure the various system databases are well-structured to support downstream model training. You are ever curious and hungry to learn, with a bias toward action and delivering value to the customer quickly. We are building out a leading-edge, AI-first monitoring analytics platform for ScienceLogic customers and prospects. The capabilities of this platform will eclipse what other observability vendors are bringing. This is the product you'll be working on.

What you’ll be doing…

• You will be working key leaders of our Analytics group including CTO of Skylar AI to develop core offering and help build out the team.
• Working with highly scalable and performant databases like Clickhouse: Modeling and creating OLAP cubes for exploration. You will use your mastery in query optimization and database system design.
• Governance and guard-rail monitoring of production databases: You will participate in large scale data product deployment and help setup best practices around maintaining robust schema and entity modeling.
• You will use your understanding of ML Training Data and User Feedback to guide the data scientists to collect the right data for fine-tuning, relevance ranking optimization, and benchmarking.

Qualities you possess…

• BS/MS/PhD in Computer Science, similar technical field of study, or equivalent practical experience.
• 5+ experience with software engineering developing and deploying production-level code for highly scalable distributed systems.
• Proven expertise in database technologies, especially columnar data modeling, query optimization and OLAP.
• Experience with following tech stack is a plus:
  - Frontend: React UI, Swagger APIs.
  - Backend: Python, ClickHouse, OpenTelemetry.
  - Cloud: Mostly AWS, but on-prem is deployed via HELM, as a cloud-native app.
  - ML: HuggingFace Python libs, PostgresML, Pytorch, OpenAI.

As the lead AI database optimization engineer, you'll resonate with and embody our core values –

• Empathy: We empathize with our customers to help them solve core problems. Our empathy also extends to our team as we enable people to experiment, grow and do their best work.
• Ownership: Joining at an early stage of this product's design and implementation, you will be expected to own large parts of the product and work through high ambiguity without explicit direction. You will also be expected to bring forth feedback and ideas to help shape the product.
• Communication: Strong communication is required to work through ambiguity and showcase clarity of thought when interacting with customers, prospects, and the team.
• Ambition: We are here to solve hard problems and want to bring on board people who seek out challenges and want to excel. Have something to prove about yourself? Willing to put in the necessary effort to overcome a lack of particular education or experience? You’ll make your mark here.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

The typical base pay range for this role across the U.S. is USD $180,000 - $200,000 per year. In addition, this role is eligible for an annual bonus and stock option grants. 

About ScienceLogic

We empower intelligent and automated IT operations.

The ScienceLogic SL1 platform enables companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. We use patented discovery techniques to find everything in your IT environment, so you get visibility across all technologies and vendors running anywhere in your data centers or clouds

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

What we’re looking for…

ScienceLogic is seeking an MLOps Engineer who will play a critical role in operationalizing GenAI offerings. Ideal candidates will be passionate and have had proven expertise in designing and engineering MLOps pipelines or CI/CD implementations as well as curating data for machine learning and/or Large Language Models for benchmarking. You are ever curious and hungry to learn, with a bias toward action and delivering value to the customer quickly. We are building out a leading-edge, AI-first monitoring analytics platform for ScienceLogic customers and prospects. The capabilities of this platform will eclipse what other observability vendors are bringing. This is the product you'll be working on.

What you’ll be doing…

• Deploying, monitoring, and optimizing machine learning models and overall, AI infrastructure – At scale designing and managing of model lifecycle deploying.
• Creation/curation of datasets – Building a robust repository of datasets that exercise myriads of test cases.
• Automation of regression testing – Ensuring that the AIML systems built are scalable and sustainable across our established and growing customer base.
• Establishing and monitoring benchmarks – Researching industry best practices and translating them to what ScienceLogic can maintain and evolve to give extremely superior quality of trustworthy machine learning solutions.
• You will be working key leaders of our Analytics group including CTO of Skylar AI to develop core offering and help build out the team.

Qualities you possess…

• BS/MS/PhD in Computer Science or similar technical field of study.
• 5+ experience with software engineering developing and deploying production-level code for highly scalable distributed systems.
• Experience with following tech stack:
  - Frontend: React UI, Swagger APIs.
  - Backend: Python, ClickHouse, OpenTelemetry.
  - Cloud: Mostly AWS, but on-prem is deployed via HELM, as a cloud-native app.
  - ML: HuggingFace Python libs, PostgresML, Pytorch, OpenAI.

As the MLOPs engineer, you'll resonate with and embody our core values –

• Empathy: We empathize with our customers to help them solve core problems. Our empathy also extends to our team as we enable people to experiment, grow and do their best work.
• Ownership: Joining at an early stage of this product's design and implementation, you will be expected to own large parts of the product and work through high ambiguity without explicit direction. You will also be expected to bring forth feedback and ideas to help shape the product.
• Communication: Strong communication is required to work through ambiguity and showcase clarity of thought when interacting with customers, prospects, and the team.
• Ambition: We are here to solve hard problems and want to bring on board people who seek out challenges and want to excel. Have something to prove about yourself? Willing to put in the necessary effort to overcome a lack of particular education or experience? You’ll make your mark here.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

We empower intelligent and automated IT operations.

The ScienceLogic SL1 platform enables companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. We use patented discovery techniques to find everything in your IT environment, so you get visibility across all technologies and vendors running anywhere in your data centers or clouds

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*This position can be remote in the US*

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we’re looking for…

We are currently seeking a Penetration Tester to join our Security & Compliance team. The ideal candidate will possess a deep understanding of attack surfaces in modern compiled applications and operating systems. The position will manage all phases of vulnerability management including both internally identified issues as well as externally discovered ones.  Candidates must demonstrate the ability to analyze closed source applications using several off-the-shelf or custom developed tools.

What you’ll be doing…

• Discovers and exploits vulnerabilities affecting corporate infrastructure.
• Develops and maintains tools to assist in vulnerability research and exploit development.
• Communicates information security vulnerabilities to the business.
• Interface and coordinate with engineering and support teams to analyze and review mitigation strategies; provide guidance and assist when strategies need to be enhanced.
• Analyze and prioritize scan results report, discovered vulnerabilities and assist with mitigation strategies for vulnerabilities that cannot be corrected.
• Perform Independent Verification and Validation activities.
• Create and maintain a strategic reporting mechanism to ensure stakeholders understand Key Risk Indicators.
• Escalates issues to IT, security team, and engineering through standard escalation processes.
• Provides technical expertise and advice on all areas of security technology, including: network security, platform security, authentication/authorization systems, application security, security architecture, policy enforcement, and security frameworks.
• Integrates information security controls into an environment to identify risks and reduce impact.
• Deliver high quality actionable advice.
• Works with technology groups to evaluate, select, install, and configure hardware/software systems to comply with established enterprise security standards and policies.

Qualities you possess…

• 5+ years of Information Security experience.
• 3+ years direct or equivalent experience in areas of penetration testing, exploit development, vulnerability research and management.
• In-depth knowledge and experience with Linux Operating Systems.
• Experience performing host, network, and web application penetration tests.
• Scripting experience with the ability to develop custom scripts, exploits, and tools.
• Experience with common penetration testing tools.
• Experience developing detailed penetration testing reports that can speak to multiple audience types.
• One or more of the following Security certifications: OSCP, PenTest+, CISSP, SSCP, CSSLP, Security+.

Desired Requirements...

• Bachelor of Science in Computer Science, Computer Engineering, or Electrical Engineering or a related technical field or equivalent professional experience.
• Experienced programming using PHP, nodejs, and Python (or a comparable scripting language).
• Experience with Tenable, Blackduck or other vulnerability detection tools.
• Experience with defining or managing a vulnerability management program.
• Experience with identifying and mitigating vulnerabilities in cloud environments (i.e. AWS).
• Source code review for control flow and security flaws.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*This position can be remote within the US*

What are we looking for...

ScienceLogic is looking for an experienced operations and program manager in enablement, with specific preference for those who have successfully managed Partner Enablement Programs previously.

You will be the cornerstone of our Global Enablement initiatives, ensuring excellence and timeliness of deliverables while managing resources in the most efficient manner possible. The ideal candidate will bring a strategic mindset and operational expertise, working with each of the other 7 members of our team to drive impact. If you are looking for a role where you will work with all parts of the organization globally and demonstrate your expertise in meaningful, high-value work, this may just be the role for you!

Who we are…

Our Global Enablement team is comprised of several functions supporting our global sales organization: Instructional Design, Knowledge Management, Sales Enablement, Technical Training Development and Delivery. Our goal is to empower all employees within our global sales organization, including our partners, with the knowledge, skills and tools to continuously deliver exceptional results. We value teamwork and collaboration to deliver engaging learning experiences and achieve significant business outcomes from a customer and partner-centric point of view.

What you'll be doing... 

• Overseeing the development and management of partner enablement programs.
• Leading operational strategies to optimize partner engagement and platform adoption.
• Collaborating with cross-functional teams to align enablement activities with organizational goals.
• Providing project management leadership to ensure the successful execution of enablement projects.
• Analyzing program effectiveness and implementing continuous improvement measures.
• Working with leadership to prioritize and continue to build out partner enablement programs based on identified needs across our various channels globally.
• Analyzing and improving current processes for communicating and disseminating.
• Continuously improving own knowledge of what drives sales success and technical mastery in ScienceLogic’s platform, primarily as it relates to our customers and partners.
• Overseeing our full Enablement Toolkit (Litmos, Sales Enablement Integrations, Sales Hub, Zoom, SharePoint).

Qualities you possess... 

• 3+ year’s practical enablement experience, preferably in SaaS and working with partners.
• Experience working with metrics to assess our enablement programs to make data-driven decisions and continuously iterate to improve all initiatives.
• Strong verbal communication and writing skills combined with a high level of demonstrated project management acumen.
• Ability to adapt content to best meet the situational and personal needs of each audience.
• Ability to comprehend complex ideas and processes, and explain those ideas and processes in simple, easy to understand language.
• Established and substantiated expertise in Project Management platforms, preferably Asana.
• Understanding of the software development lifecycle.
• Strong experience managing virtual delivery on multiple platforms (Microsoft Teams, Zoom, Adobe Connect, Webex).
• Experience building and managing assessments using Qualtrics or a similar survey solution.
• Experience working with Microsoft PowerPoint, Prezi and other presentation software.
• Expertise in various LMS systems preferred. Experience working with Litmos is a plus!

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

We empower intelligent and automated IT operations.

The ScienceLogic SL1 platform enables companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. We use patented discovery techniques to find everything in your IT environment, so you get visibility across all technologies and vendors running anywhere in your data centers or clouds

www.sciencelogic.com

*This position can be remote within the US*

What we’re looking for…

ScienceLogic is seeking a AIML Platform Manager who will assume responsibility for leading multiple teams of highly talented software engineers in the design and development of our world class AI/ML hybrid cloud monitoring platform, SL1. The ideal candidate will have an established background in designing and building highly scalable software services, excellent project management skills, great communication skills and the motivation to achieve results in a fast-paced environment. We are looking for people with a very technical background in software development across multiple technology stacks in the development of highly scalable software services and systems. Domain experience in Network Monitoring, Infrastructure Monitoring, Machine Learning/AI, scalable architectures, Cloud (Private, Public, Hybrid) Technologies, Design and operational expertise in Software as a Service (Saas) systems is a big plus. The ideal candidate will have demonstrated design, development, coding skills in building scalable architecture systems designed for high throughput and scalability. Responsibilities include hiring, developing, mentoring, and managing a team of software development engineers, technical managers, and software architects.

What you’ll be doing…

• Manage a team of talented software engineers responsible for the design and development of scalable services and software deliverables.
• Manage and execute against program increments and fulfill delivery commitments.
• Following an AGILE process to oversee and manage the day-to-day activities of a team of software developers in an open source environment using a technology stack that includes Linux, Python, Go, ClickHouse, OpenTelemetry, and microservices using containers (Kubernetes) and deployment through HELM.
• Experience with latest ML technology stack including HuggingFace, Python libs, PostgresML, Pytorch, OpenAI would be highly preferred.
• Designing algorithms, performing code reviews, and documenting complex designs for software assets.
• Work in ensuring quality measures account for failure modes in design, and recovery.
• Troubleshooting, debugging, maintaining and improve current software assets.
• Manage multiple software development SCRUM teams and work closely with the architects and technical team leads to design and develop the optimal technical solution.
• Work closely with the product management team and release management to ensure successful, on-time releases.
• Work cohesively with product managers, project managers and engineering management to allocate engineering resources appropriately across various projects.
• Manage expectations, set realistic goals, and achieve them on time and within budget.
• Implement and report performance metrics to executive management.
• Foster a culture of creativity, empowerment, collaboration, speed and innovation in a fun work environment while continuously elevating the quality and caliber of the overall software development organization.
• Remove obstacles to create velocity, efficiency and greater team effectiveness.
• Create a productive and healthy work/life balance, foster a flexible work environment, and keep the team focused, engaged, productive, and fulfilled.

Qualities you possess…

• MS in Computer Science or related degree and 10 years of software development and management experience in building and scaling applications, ideally in an open-source environment and expert level understanding of Helm chart design, configuration and troubleshooting complex configuration/operational issues in Kubernetes.
• Demonstrated experience in AGILE software development using JIRA, GitHub etc.
• Demonstrated track record of successfully hiring, motivating, retaining and effectively deploying talented software developers to perform against aggressive delivery goals.
• Experience managing both local and remote and international offshore software engineers.
• Experience with a variety of software development processes, and ability to apply the right process for the project.
• Strong interpersonal skills.
• Proven ability to build productive relationships and motivate, develop, and mentor team members to grow their careers at ScienceLogic. Must have a positive, can-do attitude.
• Start-up technical management experience is a plus.
• Background and in-depth knowledge of network, cloud and application monitoring/management tools is also a plus.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energise.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

We empower intelligent and automated IT operations.

The ScienceLogic SL1 platform enables companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. We use patented discovery techniques to find everything in your IT environment, so you get visibility across all technologies and vendors running anywhere in your data centers or clouds

www.sciencelogic.com 

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

What we’re looking for…

ScienceLogic is looking for a Senior Security Engineer who will design and implement systems and procedures to sustain the security, integrity, and availability of the organization's data. Assess risk of exposure of proprietary data through weaknesses in platforms, access procedures, and forms of access to the organization's systems and the data contained in them. Track security violations and identify trends or exposures that could be addressed by additional training, technical measures, or use of application tools to enhance security. May participate in ethical simulated attacks or security violations to assess the organization's data security measures.

What you’ll be doing…

• Conduct platform or operating system vulnerability scans that assess exposure of system to attacks or hacking. Monitor Security Operations pager and respond to issues of potential viral activity, spam, phishing.
• Administer controls and review their application to ensure that system's controls, policies, and procedures are operating effectively relative to the predicted effectiveness of the controls.
• Investigate events or incidents of apparent security breaches and report to appropriate authorities using corporate procedures.
• Collaborate with internal and external auditors to ensure that appropriate controls are installed, operating properly, and being monitored and reported.
• May plan and/or conduct tests of the core infrastructure and the contingency environment for critical business applications to ensure business continuity in the event of a computer security incident.
• Aggregate metrics of operation of security controls, as well as apparent attacks, breaches, and other pertinent data; track trends and prepare for periodic security reports.
• Measure and improve patch management procedures with appropriate teams.
• Participate in projects designed to test defenses against hacking, denial of service, spam, break-ins, or similar attacks. May provide guidance to infrastructure or application staff participating in exercise.
• Examine and/or test new methodologies or tools that could be adopted to enhance security of platforms, infrastructure, or access to data.
• Other duties as required.

Qualities you possess…

• US Citizenship with the ability to obtain a public trust clearance required.
• Bachelor's Degree or equivalent required.
• Applicable certifications are desired.
• 5+ years of related experience in an IT Security related field.
• 5+ years of experience as system or network administrator or a support specialist in a SOC environment.
• Solid understanding of basic fundamentals in TCP/IP and the OSI model as well as common routing protocols.
• Experience with SOC 2 and/or ISO 27001 audits and certifications.
• Experience working with Firewalls and IDS technologies .
• Problem solving skills complimented with experience in solving information security device and application issues with customers is a must.
• SOC/NOC experience desired. Good verbal and written communication skills as well as attention to detail.
• Exceptional customer service skills and interpersonal skills. Ability to work in small teams.
• Must be able to resolve highly complex and technical business problems.
• Understanding of threat agents, attack vectors, and attack patterns as well as compensating controls and design patterns needed to mitigate risk.
• Possesses a broad domain level of expertise to resolve complex issues and performs detailed network analysis across a broad range of network and other technologies both on premise as well as cloud and hosted environments.
• Demonstrated skills on technical procedures development (equipment configuration) for testing and implementation of design changes.
• Create technical documentation and diagrams using Microsoft Visio, Excel, Word and PowerPoint.
• Knowledge of single sign-on integration with on premise and cloud toolset.
• Knowledgeable of Network Design and Project Management methodologies.
• Excellent presentation/verbal communication skills.

Recommended Certifications or Skills

• Security+
• Associate CISSP
• Associate SSCP
• Associate CCSP
• OS/Linux/Windows/macOS
• Directory Services
• Microsoft Security Center, Intune, Defender
• Network Protocols
• Scripting Languages (Python/Bash/PowerShell)

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

We empower intelligent and automated IT operations.

The ScienceLogic SL1 platform enables companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. We use patented discovery techniques to find everything in your IT environment, so you get visibility across all technologies and vendors running anywhere in your data centers or clouds

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

*This position can be remote within the US*

Who we are...

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

What we’re looking for…

We are seeking a dedicated and experienced individual to join our finance team as an Order-to-Cash and Revenue Recognition Manager. The role is responsible for managing the end-to-end order-to-cash process, ensuring compliance with revenue recognition guidelines under ASC 606, and managing accounts receivable using NetSuite. The ideal candidate will have a strong background in revenue accounting, extensive knowledge of ASC 606, and proficiency in NetSuite or similar ERP systems. This role has 2 direct reports.

What you’ll be doing…

Order-to-Cash Management:

• Manage the order-to-cash process, including order entry, invoicing, billing, collections, and cash application.
• Work closely with sales, operations, and customer service teams to streamline order processing and ensure timely and accurate invoicing.
• Monitor order backlog, shipments, and delivery schedules to facilitate accurate billing and revenue recognition.
• Collaborate with cross-functional teams to resolve order-related issues and optimize the order-to-cash cycle.
• Manage Salesforce to NetSuite integration.

2. Revenue Recognition:

• Ensure compliance with ASC 606 revenue recognition standards for all customer contracts and sales transactions.
• Review sales contracts and agreements to determine appropriate revenue recognition treatment.
• Utilize NetSuite Advanced Revenue Management module for automated revenue recognition
• Prepare memos and documentation supporting revenue recognition decisions
• Maintain Standalone Selling Price documentation

3. Accounts Receivable Management with NetSuite:

• Utilize NetSuite or similar ERP system to manage accounts receivable processes, including customer invoicing, collections, and credit management.
• Monitor accounts receivable aging and proactively follow up on past due accounts to ensure timely payment.
• Work closely with customers to resolve billing discrepancies and disputes in a timely manner.
• Generate and analyze accounts receivable reports to identify trends, variances, and opportunities for improvement.

4. System Optimization and Integration:

• Identify opportunities to optimize and streamline order-to-cash processes within NetSuite.
• Collaborate with IT and finance teams to implement system enhancements, integrations, and automation solutions to improve efficiency and accuracy.
• Provide training and support to users on NetSuite functionalities related to order-to-cash and revenue recognition.

Qualities you possess…

• Bachelor's degree in accounting, finance, or related field.
• CPA designation preferred.
• 5+ years of experience in revenue accounting, order-to-cash management, and accounts receivable.
• Deep understanding of ASC 606 revenue recognition standards and their application to various business scenarios.
• Proficiency in NetSuite or similar ERP systems.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and meet tight deadlines in a fast-paced environment.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises and government agencies.

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*Can be remote within the U.S* 

Are you ready to help revolutionize the way organizations everywhere monitor their Business Services and underlying infrastructure? Then read on.

What we’re looking for…

ScienceLogic is looking for a proven Sales Engineering Director with at least ten years of pre-sales experience in network monitoring/management or cloud services to join their established sales organization. You’ll work alongside experienced sales leaders with some of the technology industry’s most innovative and well-known organizations to help them get the most out of their infrastructure through ScienceLogic’s Automation Engine for AIOps solution. The ideal candidate will have significant experience working with both enterprise and managed service companies.

What you'll be doing...

Each day is going to bring new and exciting challenges your way; but with your ability to retain in-depth and hands-on product knowledge and your borderline geeky addiction to staying up to date with the newest industry standards, there isn’t a CIO you can’t impress. No two days will be the same as a Sales Engineering leader with ScienceLogic, but here’s a sneak peek into some of the responsibilities you’ll have in the role.

• Provide day-to-day leadership in managing sales engineering efforts and resources.
• Impress customers and prospects alike with your supernatural ability to think on your feet during sales presentations and demonstrations and mentor others to do the same.
• Work closely with sales leaders on strategic initiatives in support of sales objectives.
• Collaborate with sales, engineering, product management, and marketing representing the needs of the team and customers.
• Provide occasional Tradeshow support.
• Excellent communication and ability to develop customer rapport is paramount.

Qualities you possess…

Are you just as much in your comfort zone in a boardroom full of executives as you are in the data center surrounded by engineers of all varieties? How about the ability to handle a wide variety of tasks along a multi-variable timeline? If so, these qualities combined with the skills listed below, when executed well, are the recipe to becoming a wildly successful part of our team.

• BS/BA degree in EE, CS, or related field and 7+ years’ experience in Sales Engineering in network monitoring/management or cloud services with leadership and management experience in pre-sales.
• Ability to articulate complex topics to business or technical audiences.
• Ability to translate technical advantages into business benefits.
• Technical pre-sales experience working with ITOM, APM, ITSM.
• Ability to travel and have a willingness to get the job done right by visiting customers face-to-face during critical points in the sales cycle.
• Understand the daily pains of Enterprise IT Operations personnel in today’s highly virtualized data centers as they migrate workloads to the cloud.
• Understand the needs of Managed Service Providers in their quest to gain market share.
• Proven or demonstrably dazzling presentation, speaking and writing skills.
• Knowledge of: UNIX, TCP/IP, SNMP, XML, ODBC, Syslog, SSH, ITIL, Python.

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• 5-year Service Milestone Sabbatical.
• Generous employee referral bonus program.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• Paid parental leave.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

We empower intelligent and automated IT operations.

The ScienceLogic SL1 platform enables companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. We use patented discovery techniques to find everything in your IT environment, so you get visibility across all technologies and vendors running anywhere in your data centers or clouds

www.sciencelogic.com

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.

#LI-Remote

*This position can be remote within the US*

What are we looking for?

ScienceLogic is looking for an ambitious engineer who possesses strong customer facing skills. As a key member of the engineering team, you will be responsible for working with both the engineering team and pre-sales field teams to drive rapid deployment, integration and successful adoption of a suite of new AI features. This is a very hands-on role which will involve a mixture of coding, scripting, testing and data wrangling across multiple technologies. You will be an integral part in helping ScienceLogic a leading-edge, AI-first monitoring AIOps platform that will eclipse what other AIOps and observability vendors offer.

What you'll be doing... 

As the Customer Engagement Engineer, you'll resonate with and embody our core values:

• Onboarding new customer deployments on-premise with Kubernetes
• SRE for SaaS Multi-tenant production deployments
• When required, help SEs with demos/POCs, and help troubleshoot customer infrastructure and application issues that impact Zebrium outcomes.

Do you have something to prove about yourself? Are you willing to put in the necessary effort to overcome a lack of particular education or experience? If so, you’ll make your mark here!

Qualities you possess... 

• Minimum 5+ years in DevOps/SRE roles in large scale environments.
• Experience operating cloud native production services on AWS with Kubernetes
• Customer engagement and onboarding
• Expert level Kubernetes ingress, storage, networking configuration, troubleshooting and problem resolution
• Ability to debug complex configuration/operational issues in Kubernetes.
• Expert level Helm chart deign, configuration and troubleshooting.
• SQL a strong plus
• Python development
• Proven troubleshooting skills

Benefits & Perks

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

We empower intelligent and automated IT operations.

The ScienceLogic SL1 platform enables companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. We use patented discovery techniques to find everything in your IT environment, so you get visibility across all technologies and vendors running anywhere in your data centers or clouds

www.sciencelogic.com