Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. 

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to successful launch and operation in the US and Canada.  We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify and, Etsy too! 

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

Who you are

You are an adaptable and resourceful IT Manager who thrives in the ever-changing startup environment. Your ability to forge strong collaborations across various business functions ensures that IT initiatives align seamlessly with broader company goals. 

Your adept skill at balancing priorities and having a realistic approach to capacity planning guarantee smooth and efficient operations. With your keen eye for detail and pragmatic mindset, you continuously drive IT projects forward while keeping sight of the bigger picture.

What you’ll do

As the IT Manager, you will oversee and ensure the efficient functioning of our IT services and support operations. You will manage onboarding and offboarding processes and directly administer key IT systems in Sendle. Your role will be crucial in maintaining the integrity and stability of our systems for our remote-first culture and team members globally. Additionally, you will coordinate with vendors and ensure compliance with IT policies.

We are looking for someone with proven experience in IT management, excellent problem-solving and troubleshooting skills, strong leadership and cross-functional team management abilities, effective communication skills with the ability to explain technical concepts to stakeholders, and knowledge of data privacy regulations and cybersecurity best practices.

IT Services and Support:

• Handling access requests to various applications and services.
• Creating and managing email groups.
• Troubleshooting issues related to services and platforms, as well as addressing device and application troubleshooting.
• Notifying stakeholders of service interruptions or outages and managing IT escalations, using these situations as learning opportunities.
• Addressing security-related requests, providing guidance on best practices, and handling concerns about potential risks, including taking down imposter and malicious sites.

IT and Security Operations:

• Coordinating with vendors for hardware and software purchases.
• Ensuring compliance with IT policies and regulations.
• Managing IT through regular communication, ticket and project reviews, and training sessions.
• Discovering and implementing process improvements and maintaining documentation.
• Conducting periodic training sessions on data privacy and cybersecurity.
• Serving as the point of contact for external partners and clients regarding information on security assessments and questionnaires.
• Providing guidance on good cyber security practices and addressing security concerns.

Onboarding and Offboarding:

• User provisioning and managing resource access for new hires.
• Procuring devices and software licenses for new hires.
• Conducting IT introduction sessions for new hires.

IT Systems Administration:

• Managing the following systems, including but not limited to 1Password, Google Workspace, Miro, Notion, Trello, and Slack.

What you’ll need

• 5-8 years of progressive experience overseeing IT operations in multiple countries, understanding global IT challenges and best practices.
• A thorough understanding of cybersecurity principles, risk management, and compliance with global security standards.
• Proficiency in managing critical IT systems, including enterprise software and productivity tools.
• Clear and effective verbal and written communication skills
• Strong analytical and problem-solving abilities to tackle complex IT challenges.
• Ability to manage multiple projects simultaneously, ensuring timely delivery and adherence to budgets.
• Can adapt IT strategy with business goals, driving innovation and digital transformation.
• Ability to negotiate and manage relationships with global vendors and service providers.
• Strong ethical standards and a commitment to maintaining the confidentiality and integrity of information.
• Can thrive in a remote-first environment and be flexible with meeting across multiple time zones (Australia, Philippines, US, and Canada).

What we offer

• 15 days of paid holidays
• 15 days of sick leave
• Birthday leave
• Night Differential pay as applicable
• HMO on Day 1 + 2 free dependents
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

• Humble - We put others first.We embrace and seek feedback from others. 
• Honest - We speak gently but frankly.We take ownership of our mistakes and speak the truth. 
• Happy - We enjoy the journey.We are optimistic and find opportunities in all things. 
• Hungry - We aspire to make a difference.We aim high, step out of our comfort zones and tackle the hard problems. 
• High-Performing - We relentlessly deliver.We know the goal and work fearlessly towards it. 

Also, we would like you to know:

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at careers@sendle.com to discuss your needs.

But it’s important to us that you know:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral and LinkedIn.

#LI-Remote

A bit about us

Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. 

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to successful launch and operation in the US and Canada.  We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify and, Etsy too! 

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

Purpose

The purpose of the Partnership Specialist is to support our partnership efforts and drive partner growth. You will assist the Director of Partnerships in managing a portfolio of high-profile partners in the e-commerce and logistics industry, providing them with best-in-class partner management from onboarding to ongoing support to achieve Sendle's partner goals. You will play a key supporting role in developing and managing strategic partnerships with key partners, including shipping and eCommerce platforms. 

The ideal candidate will have a strong interest and motivation in driving business growth for Sendle and our partners. You will be self-motivated, eager to learn, and have the ability to juggle different partners and their needs. You will be viewed as a trusted contact by our partners and be fiercely passionate about developing best-in-class partnerships. You will be motivated by challenges, comfortable with changes, and be hungry to learn and grow.

What you’ll do

Cultivate relationships with Sendle partners

• You'll be seen as the reliable and trusted point of contact, with partners turning to you for day-to-day requests and management.
• Work closely with all of Sendle’s partners to help them grow their business with Sendle through collaborative marketing campaigns, product development and training. 

Contribute to team growth

• Support Director of Partnerships with strategic partner initiatives and optimisation, including partner marketing campaigns.
• Collaborate with Sendle’s Partner integration team to resolve technical or product issues faced by partners.
• Provide updates and status back to partnership and support teams.
• Analyse partnership performance and highlight potential opportunities or risks.

Manage day-to-day operations

• Investigate and resolve issues that prevent the partner (and/or their merchants)  from conducting business operations.
• Work with the Integrations Support Engineer to educate internal teams, including support, in handling partner-specific matters and questions.
• Work with Sendle's content and marketing team to help build partner marketing content and assist with any campaign planning or implementation.

Educate and advocate for Partnerships

• Be an advocate with Sendle’s internal stakeholders to communicate partner requirements and bring their viewpoints to relevant internal stakeholders/forums. 
• Establish relationships with partners to also advocate for Sendle’s brand and to gather partner requirements. 

What you’ll need

• 3+ years’ experience in a key account or partner management or a customer facing role.
• Working knowledge of the eCommerce in Australia and/or complementary sectors.
• An insatiable curiosity to understand partner and customer’s needs.
• A curious and business-minded individual with a strong interest in identifying and pursuing opportunities for business growth.
• Your proactive attitude makes you versatile, unafraid to dive into various tasks, and adept at fostering great relationships.
• Project management nous and the ability to plan, manage and execute multiple projects across multiple teams.
• Some experience in marketing, would be highly beneficial.
• Strong analytical skills, able to translate data into actionable insights. 
• Confident communicator with strong interpersonal skills, able to effectively engage with partners and articulate their needs and requirements.
• Ability to thrive in a fast-paced, ever changing tech environment.
• Comfortable with juggling a number of different tasks across different partners simultaneously.  
• You’ll look for ways to improve, save time and do things smarter.

Preferred (but not essential) Computer/Software/Application Proficiency:                

• Slack
• G Suite
• Notion
• Hubspot 
• Zendesk

What we offer

• 15 days of paid holidays
• 15 days of sick leave
• Birthday leave
• Night Differential pay as applicable
• HMO on Day 1 + 1 free dependent
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us 

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

• Humble-We put others first.We embrace and seek feedback from others. 
• Honest-We speak gently but frankly.We take ownership of our mistakes and speak the truth. 
• Happy-We enjoy the journey.We are optimistic and find opportunities in all things. 
• Hungry-We aspire to make a difference.We aim high, step out of our comfort zones and tackle the hard problems. 
• High-Performing-We relentlessly deliver.We know the goal and work fearlessly towards it. 

Also, we would like you to know:

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at careers@sendle.com to discuss your needs.

But it’s important to us that you know:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral and LinkedIn.

#LI-Remote

Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable, and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. 

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single-country operation in Australia to a successful launch and operation in the US and Canada.  We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify, and Etsy too! 

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

A bit about the role

We are looking for a Senior Data Engineer who is passionate about building scalable data systems that will enable our vision of data democratization to drive value for the business.

As a company, data is at the center of every critical business decision we make. With this role, you will work across many different areas of the business, learning about everything from marketing and sales to courier logistics and network performance. Additionally, there is the opportunity to work directly with stakeholders, with you being a technical thought partner and working collaboratively to design and build solutions to address key business questions. 

What you’ll do

• Develop, deploy, and maintain data models to support the data needs of various teams across the company
• Build data models with DBT, utilizing git for source control
• Ingest data from different sources (via Fivetran, APIs, etc.) into Snowflake for use by the DBT models
• Collaborate with the Data Engineering team to brainstorm, scope, and implement process improvements
• Work with the entire Data and Analytics team to enhance data observability and monitoring
• Act as a thought partner for stakeholders and peers across the company on ad hoc data requests and identify the best approach and design for our near-term and long-term growth objectives
• Understand the tradeoffs between technical possibilities and stakeholder needs and strive for balanced solutions
• Hold self and others accountable to meet commitments and act with a clear sense of ownership
• Demonstrate persistence in the face of obstacles, resolve them effectively, and involve others as needed
• Contribute to our data literacy efforts by improving the accessibility, discoverability, and interpretability of our data
• Research industry trends and introduce new methodologies and processes to the team

What you’ll need

• Experience with data modeling, data warehousing, and building ETL pipelines (Dagster, DBT, and Snowflake experience a plus)
• Advanced SQL knowledge
• Experience with source control technologies such as git
• Strong communication skills and the ability to partner with business stakeholders to translate business requirements into technical solutions
• Ability to effectively communicate technical approach with teammates and leaders 
• Ability to thrive in a remote environment through effective async communication and collaboration
• Ability to manage multiple projects simultaneously
• A can-do attitude and demonstrates flexibility by readily taking on new opportunities and assisting others
• The 5Hs (our core values) in their approach to work and building partnerships with stakeholders and teammates

What we’re offering

• The chance to work with a creative team in a supportive environment
• A personal development budget
• You are able to create your own work environment, connecting to a remote team from anywhere in Australia
• EAP access for you and your immediate family, because we care about your wellbeing
• Options through participation in Sendle’s ESOP

What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team.

• Humble - We put others first. We embrace and seek feedback from others.
• Honest - We speak gently but frankly. We take ownership of our mistakes and speak the truth.
• Happy - We enjoy the journey. We are optimistic and find opportunities in all things.
• Hungry -We aspire to make a difference. We aim high, step out of our comfort zones, and tackle the hard problems.
• High-Performing - We relentlessly deliver.We know the goal and work fearlessly towards it.

Legally, we need you to know this: 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at careers@sendle.com to discuss your needs.

But it’s important to us that you know this:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral and LinkedIn.

#LI-Remote

This position has a fixed-term contract for 6 months, with the potential to become permanent.

A bit about us

Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. 

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to successful launch and operation in the US and Canada.  We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify and, Etsy too! 

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

What you’ll do

• Working with the lead product designer, you’ll collaborate with others to shape and edit the UX and product language for all Sendle messaging experiences, using the established style guide for UX writing
• Write product copy in line with the overall design and product objectives, as well as Sendle’s overarching product strategy and digital design vision
• Get to know Sendle customers via surveys, interviews, and reports, and champion the voice of Sendle customers in everything we build
• Engage with and understand the Sendle product so you can explain how it works to customers
• Based on contextual briefs and your understanding of the Sendle product, use your writing skills and user experience principles to anticipate user problems, then craft UI and support content that helps Sendle customers successfully use the product
• Interpret customer and business data and use it to influence product copy and overarching communication decisions
• Share your expertise for everything UX writing and content strategy by communicating your rationale to stakeholders and backing it up with data from testing and iterating
• Partner with product designers, product managers, engineers and marketers on communication that serves a global audience and helps customers and Sendle achieve their goals
• Work with a cross-functional team to optimise Sendle’s existing onboarding and product email and dashboard flows, including any design changes, user alerts, help text and error messages
• Using established workflow processes, write and review product-related support material like tracking updates, transactional emails, support macros, help centre content and marketing collateral
• Provide guidance and writing assistance to other teams to help communicate changes to the product or service, which occasionally will include API documentation, pitch decks and website pages

What you’ll need

Working remotely, you’re a high-level writer tasked with leading the UX writing function at Sendle. Your writing is naturally warm, clear and friendly – and you’re excited about helping our customers send parcels across the world. 

Meticulous about all the writer things like punctuation and grammar, you’re a cross-functional word person who is just as comfortable writing for user interfaces and emails as you are writing for marketing sites and blog posts. No matter where it appears, you have a knack for adapting your style to suit different audiences, mediums and situations – and for creating human conversations with our customers.

• You have a degree in communication or related discipline (journalism, marketing, public relations). 
• You have applied experience in UX writing / content design.
• You’ve got a strong background in digital copywriting.
• You have a portfolio of work writing for digital products and across different platforms.
• You can pick up an established voice and tone and run with it in your writing, using discretion for the audience, medium and situation.
• You’re curious about humans, and can interpret research and data to solve problems with words.
• You can identify success metrics and then work backwards to ensure you and the team are meeting them.
• You have a knack for translating complex logistical terms into language that’s easy (and fun!) to read.
• You get a kick out of collaborating with others (even if you’re remote) to get the best outcomes for Sendle customers.
• You don’t mind juggling multiple projects, managing expectations and working within deadlines.
• You’re a bit of a stickler for spelling and grammar.
• You are comfortable with ambiguity and iterating to a solution when there is no clear path or answer.
• You are comfortable to raise your hand for help and seek other opinions when you get stuck.

What we’re offering

• A chance to do the best work of your career with a collaborative/creative/supportive team
• You are able to create your own work environment, connecting to a remote team from anywhere in Australia.

What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team.

• Humble - We put others first. We embrace and seek feedback from others.
• Honest - We speak gently but frankly. We take ownership of our mistakes and speak the truth.
• Happy - We enjoy the journey. We are optimistic and find opportunities in all things.
• Hungry -We aspire to make a difference. We aim high, step out of our comfort zones and tackle the hard problems.
• High-Performing - We relentlessly deliver.We know the goal and work fearlessly towards it.

Legally, we need you to know this: 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at careers@sendle.com to discuss your needs.

But it’s important to us you know this:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral and LinkedIn.

#LI-Remote

A bit about us

Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. 

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to successful launch and operation in the US and Canada.  We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify and, Etsy too! 

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

A bit about the role

We’re looking for an outstanding People person to hit the ground running on HR business partnership, compliance, and payroll management for our global team.

As we continue to grow as a global team, your purpose is to improve and ensure organizational compliance with global HR regulations, manage global payroll operations and reporting, support People Business Partnering initiatives, and assist in Employee Relations and Employee Experience efforts.

As a key People & Culture team member, you’ll contribute to operational activities, programs, and projects that make Sendle a place where people can do their best work.

What you’ll do

• Ensuring compliance with employment laws and regulations 
• Mitigating legal risks by staying updated on compliance standards
• Acting as a subject matter expert and trusted advisor to managers on People and compliance-related inquiries
• Fostering positive employee relations and resolving conflicts effectively
• Contributing to talent management initiatives to attract and retain top talent
• Ensuring accurate payroll and compliance with legal and regulatory requirements
• Maintaining confidentiality of payroll information and protecting employee privacy
• Addressing payroll discrepancies and implementing corrective actions as needed

What you'll need

You are an expert in global HR compliance and payroll operations with exceptional analytical skills. You are adept at navigating complex systems and encouraging the support of your stakeholders to tackle compliance challenges together.

In addition, you are someone who:

• Has a strong background in HR compliance regulations and global payroll management, particularly in complying with Australian legislation
• Navigates complex HRIS systems and payroll software
• Communicates compliance policies and payroll procedures effectively
• Focuses on accuracy in payroll processing and compliance documentation
• Identifies the root causes of compliance issues and implements corrective actions
• Stays organized and meets compliance deadlines independently
• Collaborates with cross-functional teams and stakeholders to streamline organizational compliance efficiency
• Provides guidance and support to junior team members or leaders in navigating People/compliance issues
• Seeks legal guidance when interpreting complex regulations, and has a professional network or access to forums to seek advice on compliance challenges
• Leverages technical support for troubleshooting or implementing systems

You must also have:

• 10 years of progressive experience in HR/People & Culture teams, preferably with global exposure to business partnering, payroll, and compliance activities

What we offer

• 15 days of paid holidays
• 15 days of sick leave
• Birthday day leave
• Night Differential pay as applicable
• HMO on Day 1 + 1 free dependent
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us 

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

• Humble-We put others first.We embrace and seek feedback from others. 
• Honest-We speak gently but frankly.We take ownership of our mistakes and speak the truth. 
• Happy-We enjoy the journey.We are optimistic and find opportunities in all things. 
• Hungry-We aspire to make a difference.We aim high, step out of our comfort zones and tackle the hard problems. 
• High-Performing-We relentlessly deliver.We know the goal and work fearlessly towards it. 

Also, we would like you to know:

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at careers@sendle.com to discuss your needs.

But it’s important to us that you know:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral and LinkedIn.

#LI-Remote

We're looking for our next Senior Product Designer to help us build Sendle products that truly make a difference in our customers' lives. Is that you? Then you're invited to join our Product Design team at Sendle - one that celebrates collaboration, problem-solving, trust, and learning.

A bit about us 

We help small businesses thrive by making parcel delivery simple, reliable, and affordable. We’re a B Corp and the first 100% carbon-neutral delivery service in Australia, United States, and Canada. In short: we harness major courier networks to create a delivery service that levels the playing field for small businesses. 

Sendle is a fast-growing business with bold ambitions and big dreams. We envision a world where small businesses can compete on a level playing field.  We’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single-country operation in Australia to a successful launch and operation in the US.  We're also proud to have major partnerships with eBay and Shopify, too! Our work has a real impact on many small businesses: our platform and systems are helping real-world businesses deliver real parcels to their customers.

About the team 

We're a friendly and curious bunch who like to have a laugh while getting the job done. We are supportive of each other and value collaboration and feedback. Even though we are embedded in cross-functional teams, we find the time to come together to align, discuss our work, and connect as people. We design in Figma and collaborate online using tools like Miro and Notion. The team is also 100% remote, currently spread out from Brisbane to Hobart.

How you’ll spend your time 

• Working closely with the Product Manager and Lead Engineer to scope, shape, design, and deliver elegant product experiences for our customers. 
• Solving critical customer pain points and helping to meet business goals.
• Understanding our customers and how they use our product by validating your solutions and measuring impact.
• Demonstrate product vision to help shape, and improve the customer journey through our product. Influence the user experience design, solution, and implementation to build customer trust in our service.
• Driving the design process from start to finish. From research through to design assets, implementation quality, and release strategy.  
• While becoming a subject matter expert in your team's area of focus, you will also be collaborating with the rest of the Design Team to improve the overall look and feel, design consistency, standards, and patterns of Sendle.

Let’s talk about you 

We’re looking for someone who: 

• Has a portfolio that demonstrates experience in product thinking and shows a high bar for designing clean, elegant, and usable designs
• Is genuinely excited about solving real customer problems and can empathise with the user
• Is pragmatic in their approach to crafting solutions, always aiming to find the sweet spot between what’s perfect and what’s good enough
• Has a strong understanding of system design
• Has experience iterating on a product through multiple releases and feedback
• Can clearly outline the objectives of a project, measurements of success, impact and learnings
• Values collaboration and feedback as much as we do, is humble enough to listen, yet confident enough to ask questions and participate in the debate of ideas

What we’re offering 

• 15 days of paid holidays
• 15 days of sick leave
• Birthday leave
• Night Differential pay as applicable
• HMO on Day 1 + 1 free dependent
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us 

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

Humble-We put others first.We embrace and seek feedback from others. 

Honest-We speak gently but frankly.We take ownership of our mistakes and speak the truth. 

Happy-We enjoy the journey.We are optimistic and find opportunities in all things. 

Hungry-We aspire to make a difference.We aim high, step out of our comfort zones and tackle the hard problems. 

High-Performing-We relentlessly deliver.We know the goal and work fearlessly towards it.

Legally, we need you to know this

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

But it’s important to us that you know this

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it. If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on ourCareers Page,Being Carbon NeutralandLinkedIn

#LI-Remote