Job Description

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

What you get to do in this role:

• Lead the design, development, and management of scalable server infrastructure tools, with a focus on OS build and deployment automation and high system availability.
• Develop, support and fine-tune Red Hat Linux systems, addressing aspects like security (SELinux), performance optimization, and patch management through automation tools such as Puppet and Ansible.
• Develop and sustain a software-defined, declarative infrastructure environment using Python, Puppet/Ansible, and Red Hat Linux (RHEL).
• Engineer and implement automation solutions targeting Linux-based systems, primarily through Puppet and Ansible.
• Spearhead automation-centric, large-scale infrastructure projects from ideation to deployment.
• Utilize ServiceNow platform capabilities for advanced orchestration workflows.
• Engage with cross-functional teams including project management, network engineering, security, and database administration to deliver holistic solutions.
• Demonstrate an aptitude for independent problem-solving. While you'll have a collaborative team and resources at your disposal, your role will require proactive research and innovative troubleshooting.

Qualifications

To be successful in this role you have:

• In-depth expertise in Python, Puppet/Ansible, and Red Hat Linux (RHEL).
• Proficiency in virtualization and containerization technologies, such as VMware, AWS, Azure, and Kubernetes.
• Demonstrated skills in configuration management and automation, particularly in Puppet/Ansible and Python.
• Comprehensive understanding of Linux operating systems and associated toolsets.
• Familiarity with networking protocols including DNS, LDAP, NTP, and SMTP.
• Experience in using Source Control Management tools like Git, Gerrit, or GitLab.
• Exceptional analytical and problem-solving skills, complemented by a strong ability for autonomous work.

Requirements:

• Bachelor’s degree in computer science or a related field or relevant years of experience.
• 4+ years of experience in Linux System Administration, including both software and hardware aspects.
• A minimum of 2 years of hands-on experience with automation tools like Puppet or Ansible.
• Strong scripting skills, specifically in Bash and Python.
• Knowledge of Agile Project Management frameworks.
• Experience working in a 24x7 operational setting with on-call support rotation.

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $137,000 - $233,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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Job Description

The Now Platform is our modern Platform-as-a-Service (PaaS) that not only powers every ServiceNow delivered application, but also allows customers to create their own custom application and integration solutions.

As part of the ServiceNow Platform team, you will partner closely with Design, Engineering and other PM leaders to define and build the capabilities that will power the next generation of the ServiceNow platform. Success means happy and productive customers, and a vibrant ecosystem of 3rd party developers who are able to build delightful user experiences on the NOW platform.

We’re looking for an experienced Staff Product Manager that wants to seamlessly connect organizations across the enterprise on a no code platform. This is a special opportunity to be part of the team that is defining and driving the cutting edge of the ServiceNow workflow automation capabilities, by creating new and compelling low-code and no-code experiences on the ServiceNow platform. You will help define and mature the core platform products, your work will be highly visible and will improve the daily lives of millions of our customers.

What you get to do in this role:   

• Drive vision, roadmap, strategy and requirements that meet the needs of our enterprise customers
• Define low-code / no-code workflow features and capabilities, and define idea experiences required to unlock customer and business use cases
• Serve as an evangelist with internal stakeholders to develop and execute a cross-team strategy around data management, with emphasis on a holistic vision across multiple technologies for a broad set of use cases
• Be a voice of the customer and provide a business perspective on value during day-to-day development
• Be a visible product expert, sharing best practices both internally and with customers
• Collaborate with Product Marketing, Field enablement, Sales and User Learning to produce go-to-market materials and training documents

Qualifications

To be successful in this role you have:

• 8+ years experience as a Product Manager
• Experience with low-code workflow automation products
• Experience with business process management and digital process automation technology
• The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
• Comfortable delivering product presentations to large audiences
• Proven ability to execute to plan and getting things done
• Must enjoy working in a highly collaborative environment.
• Must be able to travel approximately 15%
• Priori experience with GenAI products and capabilities
• Prior experience working with ServiceNow development
• Process architecture background or relevant experience
• Experience with Six Sigma, Program Management, Lean or other process methodology focusing on improving processes
• Strong presentation skills and public speaking experience
• Scrum Master or Scrum Product Owner certification preferred

#Productjobs

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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Job Description

What you get to do in this role:

• Lead from the front.  Bring the development team with you, with prototyping and hands-on development
• Deliver new functionality to production on a 4-weekly basis
• Collaborate with UX/UI designers to ensure exceptional user experience constantly considering the UI and UX aspects
• Be a key part of the “definition of done”, by evaluating work and ensuring quality
• Problem solving complex technical challenges

Qualifications

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

Sr Field Account Executive selling to customers in California's State and Local Government Agencies. You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

Qualifications

To be successful in this role you have:

• 10+ years of SLG / SLED sales experience  in California, within software OR solutions sales organization
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
• Experience achieving sales targets
• The ability to understand the "bigger picture" and our plans around IT
• Experience promoting a customer success focus in a "win as a team" environment
• Willingness to travel up to 50%
• Must live in Los Angeles Metro

For positions in California (outside of the Bay Area), we offer a base pay of <$122,950 - $202,850>, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the State and Local Solution Sales. You will help guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:  

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

• 5+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Willingness to travel 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location, we offer a base pay of $133000,-$206800 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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Job Description

• In this global role you will serve as a trusted advisor to a specific ServiceNow Service Provider Partner to help drive the consumption and adoption of NOW software with their end-customer accounts.
• The successful candidate will work across up to 25 accounts with the Service Provider.
• Provide advice and guidance to the Service Provider Partner to ensure the health of their end customers remains excellent.
• Collaborate with the Service Provider Partner to ensure they have the skills within their Practices to successful deploy and manage the implementations.
• Identify gaps in partner delivery capabilities and prioritize remediation efforts within the accounts the Service Provider is working.
• Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement the in-scope products/solutions.
• Support the Partner should any account escalation occur and work with the Account Escalation Teams to remedy all situations.

Qualifications

• 5-8 years of work experience in either a Customer Success or Professional Services role.
• Demonstrable experience in building or being part of a cross-functional team around service delivery Practices, with an understanding of the key components of a successful Practice.
• Ability to influence upsell and cross sell opportunities with the Service Providers being supported.
• Software industry domain expertise (preferably SaaS), and the ability to understand technology problems.
• Be a strategic thinker, who is execution oriented; ideally has experience driving cross-functional programs or processes.
• Ability to drive effective and influential conversations with various stakeholders and leadership levels in order to build long term strategic, trusting relationships and work collaboratively with Partners.
• Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement objectives.
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
• Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
• Strong team player and independent thinker.
• ServiceNow experience and/or certifications is a plus.
• Preferred candidates will be located within the Eastern Time Zone. 
• Willing to travel at least 50%.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision.  We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

What you get to do in this role:

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
• Work with architecture development methods, modelling approaches and architecture patterns for integration
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify, lead and contribute to the creation of best practices, white papers

Qualifications

 In order to be successful in this role, we need someone who has:

• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• Experience in one of the following industries preferred: Financial Services, Telco/Media, Technology, Manufacturing, SLED, Life Sciences, or Healthcare
• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.
• Willingness to jump in and roll up their sleeves alongside customers, colleagues, and partners to get things done faster and better.
• 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.
• A track record of success in using Human-Centered Design techniques to explore the customer's current reality and set a vision for the future.
• Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment. 
• Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
• Intrinsically curious and passionate about researching the current and emerging technologies and developing innovative solutions
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners

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Job Description

Candidate Requirement: Top Secret / Sensitive Compartmented Information (TS/SCI) with Full Scope Poly Clearance

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.  As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Pr. Technical Consultant, IT Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow ITSM products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Be the technical expert in how to best support IT by configuring ITSM Service Delivery using ServiceNow best practices focused on configuration vs. customization
• Support the engagements efforts for ITSM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow ITSM Solution’s standard capabilities in their efforts to improve their IT processes.
• Lead customer design workshops focused on ServiceNow Platform and ITSM Solution technology
• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Develop required portal components
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually, driven by customer needs and internal meetings

Qualifications

In order to be successful in this role, we need someone who has:

• United States Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance
• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Maintain skills / certifications on CIS-IRM and any other risk implementation certifications
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Strong understanding with leading IT and related systems and tools such as Office 365, Teams, Workday, Twilio, etc.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

Job Description

The Head of Disputes Go to Market (GTM) is a deep expertise role that operates together with ServiceNow’s customer-centric industry transformation sales teams as well as core functions within the firm (i.e., marketing, product, customer success & implementation partners, etc.) to identify and localize ServiceNow Disputes and related solutions to the Financial Services market. S/he will closely align with our account teams for several strategic Financial Services clients (existing and potential) to seed and develop strategic opportunities based on the relevant industry solutions.

S/he will serve as the main point of contact for related pursuits within the global market connecting with more senior and C-suite stakeholders, taking our messaging, communications and experience to the next level with an industry-based lens in their language, and considering their challenges and needs.  The ideal candidate brings a very mature and experienced point of view, is visionary with the art of the possible, is fact-based and objective in his/her orientation and communication and serves as the key corporate Subject Matter Expert (SME) stakeholder.   

S/he will closely align with our core and solution account teams with a central focus on the Banking sector (i.e., consumer, commercial, corporate, fintech & payments) to seed, develop and close strategic Disputes and related opportunities. S/he will utilize their existing broad and build where necessary, net new trusted relationships with customer and partner executives, partner with sales leaders, and be a highly impactful contributor to the revenue growth in our top Financial Services accounts globally.

This leader is ultimately responsible for 4 specific areas of responsibility, including:

1. Customer Focused Pipeline Development– introducing and educating executives and senior leaders to ServiceNow through leadership and participation with customers at industry events, executive business reviews, etc.  Partnering with account executives and their teams to progress focused customer pipeline by infusing industry expertise (solution, messaging, etc.) into account strategy.
2. Sales Oriented Pipeline Progression -Partnering with account executives and their teams to progress pipeline by infusing industry expertise (solution, messaging, etc.) into account strategy, forming relationships with key buying center executives, and helping shorten deal lifecycles by helping the team highlight the business value and competitive differentiators.
3. Partner Development & Execution– leading priorities with select (top 3-4) partners to support in industry leadership positioning, enablement and customer development.  Focus should be an accelerant for customer focused pipeline priorities.
4. Analyze, Drive & Report on The Business – analyzing the global disputes business to understand trends, opportunities, needs, KPI impact and movement against goals, and use that to feed/fuel customer efforts within this industry. Utilize data to influence / change behaviors to drive results and reinforce high-yield actions.
5. Industry Strategy & Team Leadership Development – developing integrated sector / geo strategy, including goals, growth focus & investments, M&A pursuits.  Partnering across the organization with key stakeholders (product, marketing, sales, enablement, etc.) to ensure strategies are aligned and jointly prioritized.  Managing and prioritizing time across top customer opportunities, partnering with product on the disputes and related solutions for future development and to where we make industry investments.

S/he is expected to “roll up their sleeves” and based on their extensive experience is equally comfortable devising a multi-year strategy to penetrate the global market while also updating a tracker with the status of existing opportunities and key areas of pursuit.  S/he thrives in a high growth, fast-paced environment, and can maintain a ‘north star’ point of view despite managing the urgent requests of a given day.  A typical day involves equal parts brainstorming on how to go to market more effectively; attending high-value marketing events operating as an obvious SME; participating in c-suite engagement opportunities; working with Industry leaders and Marquee/Big Bets account teams on specific customers; and regularly meeting with key partner leaders driving mature relationships that support opportunities and driving future pipeline.  This implies the ability to embed customer-centric industry muscle and experience, set in a consistent, scalable way.  Key partners in this role are Industry & Field Marketing, Industry Geo Sales Leaders, Product, Marquee Account Teams, and Industry GTM Leads.  The ideal candidate has a blend of understanding ServiceNow’s internal rhythm as well as a highly experienced grounded external point of view on what ‘best in class’ looks like to help us aspire to a new stature.

S/he will maintain a pulse on broader ServiceNow and Global Sales priorities, programs, and communications, and advise on ideal messaging, channels and approaches with the goal of delivering the best possible solution for customers.  We're looking for a high-energy, relationship building and empathetic partner who has a business building mindset and is a remarkable communicator!

Qualifications

Qualifications

• 12+ years of sales & sales management experience in the disputes and payments space with proven success in guiding strategy, operations and day-to-day functions.
• Strong knowledge and experience within the payments space, including the ability to collaborate with internal/external teams in assisting with successful integrations for the issue.
• Knowledge of chargebacks and the issuer’s role in management / mitigation of chargebacks.
• Proven pipeline management skills with a consultative sale-cycle approach.
• Strong history of meeting targets with a vision of tangible execution for sustained YoY growth in the payments & disputes industry.
• Ability to utilize your network to help Sales Teams with identifying, prospecting, and supporting sales to potential channels partners to extend offerings into all sized financial institutions.
• Be a consultative partner, building relationships with financial institutions, to help pitch, sell, and close as a value-add to their, IT, fraud, and chargeback management solutions and strategies.
• Serve as a strategic advisor to Product, Development, and Marketing to provide industry insight and feedback to produce best in class solutions across the FSO segment. 
• Exceptional written, presentation and delivery (verbal) communication skills – strategic, top down, concise
• Ability to develop trusted advisor relationships with customers and sales organizations; demonstrated ability to advise and influence senior leaders, multiple teams / departments on strategy, messaging and customer engagement.
• Experience producing thought leadership content and communications for an international audience.
• Resourceful, self-motivated and able to prioritize independently shifting workloads in a dynamic, high growth environment.
• Agile business mind: Adept ability to work in a matrix organization structure with a highly distributed team, leading through influence and relationship-building.
• Business application software product marketing, sales or delivery experience is preferred over infrastructure experience.
• Superior organizational skills with ability to effectively prioritize.
• Ability to travel 50-75% of the time.
• Bachelor’s and/or master’s degree in business, finance, technology or related fields.

For positions in New York City, we offer a base pay of $154,770 - $255,430, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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Job Description

The Solution Sales Executive will oversee market success of ServiceNow's Cyber Security products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:  

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Prospecting & building pipeline for the region
• Taking active opportunities from discovery to close
• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Responsible for carrying sales quota on a 50/50 plan
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment.

Qualifications

To be successful in this role you have:

• Can be located anywhere in the US. Must have Security sales background to be considered. (Solution Sales or AE)
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, solution sales or an alternative sales role
• Understanding of business sales processes
• Travel required: 30-50%

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $117,850 - $194,450, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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Job Description

Overview:

The Global Marketing Integrated Program Manager is responsible for the orchestration and operations that support the design, execution, and performance of ServiceNow Marketing’s key global programs and campaigns. You will lead and facilitate cross-functional efforts to build full funnel, integrated marketing plans to build brand awareness, drive pipeline and revenue, and accelerate post-purchase motions.

This role requires strong project management expertise and end-to-end marketing program and/or campaign experience. An ideal candidate would have domain knowledge in brand and creative, field marketing, digital marketing, and product and solution messaging to successfully lead cross-functional collaboration and alignment.

As an Integrated Program Manager, you are responsible for holding teams accountable for realizing the end-to-end plan, as well as managing the overarching project plan, agencies, internal processes, internal communications, and budget.

Responsibilities:

Marketing Plan Operations –

With a keen eye for detail and project management prowess, works across marketing teams to facilitate the development and execution of global integrated marketing plans that support brand awareness, demand generation and pipeline acceleration, and adoption and renewals. Operations responsibilities include:

· Facilitating and leading cross-functional working sessions, including managing the agenda, working files, action items, and plan components

· Designs and manages the comprehensive project plan including the campaign roadmap, and deliverables timelines

· Manages the overall plan budget details, including working with agencies and our internal resource management and finance teams to complete SOWs, POs, and invoices

· Ensures marketing plan is being measured as part of the organization’s overall rhythm of the business and QBRs

· Designs and drives internal communications to ensure visibility of the plan to the appropriate audiences, including providing regular updates to Marketing leadership on plan and risks

· Holds cross-functional team accountable to the execution and performance of the aligned plan

Cross-Functional Stakeholder Management –

This role requires a strong ability to lead by influence across various teams and levels. Cross-functional teams include members from:

· Brand, Creative & Thought Leadership

· Digital & Social

· Product & Solution Marketing

· Field & Demand Marketing

· Partner Marketing

· Events

· Data & Analytics

This role would also collaborate within a team of Integrated Marketing Program Managers to share best practices, drive standards for excellence, and connect dots across campaigns.

Qualifications

Skill & Experience Requirements:

· Proven marketing program management experience, including excellent project plan skills

· Experience driving, designing or executing integrated marketing programs and/or campaigns

· Understanding of marketing campaign performance and ability to translate it into business impact

· Strong stakeholder management skills with ability to lead by influence to successfully drive cross-functional collaboration

· Strong written and verbal communication skills with ability to translate marketing speak into business impact

· Marketing campaign and program management within the enterprise software industry is preferred

· Bachelor’s degree with 12+ years of marketing experience

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

Overview:

The Global Marketing Integrated Program Manager is responsible for the orchestration and operations that support the design, execution, and performance of ServiceNow Marketing’s key global programs and campaigns. You will lead and facilitate cross-functional efforts to build full funnel, integrated marketing plans to build brand awareness, drive pipeline and revenue, and accelerate post-purchase motions.

This role requires strong project management expertise and end-to-end marketing program and/or campaign experience. An ideal candidate would have domain knowledge in brand and creative, field marketing, digital marketing, and product and solution messaging to successfully lead cross-functional collaboration and alignment.

As an Integrated Program Manager, you are responsible for holding teams accountable for realizing the end-to-end plan, as well as managing the overarching project plan, agencies, internal processes, internal communications, and budget.

Responsibilities:

Marketing Plan Operations –

With a keen eye for detail and project management prowess, works across marketing teams to facilitate the development and execution of global integrated marketing plans that support brand awareness, demand generation and pipeline acceleration, and adoption and renewals. Operations responsibilities include:

· Facilitating and leading cross-functional working sessions, including managing the agenda, working files, action items, and plan components

· Designs and manages the comprehensive project plan including the campaign roadmap, and deliverables timelines

· Manages the overall plan budget details, including working with agencies and our internal resource management and finance teams to complete SOWs, POs, and invoices

· Ensures marketing plan is being measured as part of the organization’s overall rhythm of the business and QBRs

· Designs and drives internal communications to ensure visibility of the plan to the appropriate audiences, including providing regular updates to Marketing leadership on plan and risks

· Holds cross-functional team accountable to the execution and performance of the aligned plan

Cross-Functional Stakeholder Management –

This role requires a strong ability to lead by influence across various teams and levels. Cross-functional teams include members from:

· Brand, Creative & Thought Leadership

· Digital & Social

· Product & Solution Marketing

· Field & Demand Marketing

· Partner Marketing

· Events

· Data & Analytics

This role would also collaborate within a team of Integrated Marketing Program Managers to share best practices, drive standards for excellence, and connect dots across campaigns.

Qualifications

Skill & Experience Requirements:

· Proven marketing program management experience, including excellent project plan skills

· Experience driving, designing or executing integrated marketing programs and/or campaigns

· Understanding of marketing campaign performance and ability to translate it into business impact

· Strong stakeholder management skills with ability to lead by influence to successfully drive cross-functional collaboration

· Strong written and verbal communication skills with ability to translate marketing speak into business impact

· Marketing campaign and program management within the enterprise software industry is preferred

· Bachelor’s degree with 8+ years of marketing experience

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact    

We are seeking a highly skilled Business Operations Strategist to join our dynamic business operations team. The ideal candidate will partner with leaders across the organization to drive strategic planning, execution, procurement, financial oversight, and employee engagement. This role requires a high level of cross-functional collaboration and alignment with the security organization to achieve operational goals and ensure the efficiency and effectiveness of organizational processes. 

Key Responsibilities: 

1. Strategic Planning and Execution 

• Partner with senior leaders to develop and align organizational priorities, annual objectives, and key results (OKRs). 

• Facilitate collaborative planning sessions to ensure cross-functional alignment and buy-in. 

• Monitor the execution of OKRs, providing ongoing insights, recommendations, and course corrections to meet organizational objectives. 

2. Organizational Operational Performance and Efficiency 

• Collaborate with department heads to develop and track relevant performance metrics (KPIs), ensuring alignment with business goals. 

• Maintain and manage the KPI inventory, functioning as the subject matter expert (SME) for KPI tracking and reporting. 

• Identify and drive process improvement initiatives to enhance operational efficiency, productivity, and cost-effectiveness across the organization. 

3. Communications and Leadership Team Support 

• Maintain the operational rhythm and calendar of key organizational activities, ensuring smooth execution of initiatives. 

• Prepare agendas and facilitate effective leadership team meetings, driving actionable outcomes and clear communications. 

• Coordinate team communications, updates, and recognition to foster a positive and informed work environment. 

• Promote employee engagement through trust-building initiatives, analyzing feedback, and implementing action plans to address concerns. 

• Ensure compliance with HR training, organizational development, and employee engagement initiatives, ensuring a compliant and ethical workplace. 

4. Project Management 

• Lead cross-functional project teams, ensuring alignment of timelines, budgets, and project deliverables. 

• Manage project execution, reporting on key milestones, and ensuring project success through clear communication and follow-up. 

• Drive coordination across departments to ensure on-time delivery and quality of initiatives. 

5. Finance Budgeting and Procurement 

• Manage the budgeting process, working closely with department leaders to prepare, monitor, and review budgets. 

• Track and monitor expenses, ensuring budget adherence and efficient allocation of resources. 

• Coordinate headcount planning and approval processes, ensuring alignment with organizational priorities and budget constraints. 

Qualifications

Qualifications: 

• 12+ years of experience in business operations, strategy, project management, or a related field, with experience in security or technology organizations being a plus. 

• Demonstrated experience with strategic planning, OKR development, and operational performance tracking (KPIs). 

• Strong project management skills, with experience leading cross-functional teams. 

• Proven track record in budgeting, procurement, and resource allocation. 

• Excellent communication skills, with the ability to present complex information clearly and influence across various levels of the organization. 

• Experience with employee engagement and fostering a positive work environment. 

• High degree of initiative and ability to drive alignment across multiple stakeholders. 

Skills: 

• Strong analytical and problem-solving skills. 

• Expertise in process improvement and driving operational efficiency. 

• Proficiency in project management tools and methodologies. 

• Ability to collaborate and build strong relationships across teams and departments. 

• Strong organizational skills with the ability to manage multiple projects simultaneously. 

#SecurityJobs 

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Job Description

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.

Come join the Digital Customer Experience (DCX) team, within the Digital Technology organization, & work with a talented group of PMs, developers, designers, and researchers. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

What you get to do in this role:   

• Partner in developing a transformative approach to design architecture and build customer and employee experiences of the future
• Lead the alignment of Digital Customer Experience strategy with the strategic priorities of the company
• Engage and provide architecture thought leadership across Chief Digital and Information Officer and CDIO’s leaders
• Analyze gaps in technology architecture and translate them into opportunities, with a roadmap to attain strategic outcomes
• Evaluate and define vendor strategy that supports Architecture tenets
• Partner with senior business stakeholders to understand business outcomes and lead capability maturity led technology investment decisions
• Lead and drive roadmaps towards a future/target state reference architecture
• Lead solving complex design challenges and resolve technological disagreements with informed architecture pattens
• Lead the design of Enterprise architecture policies and guidelines to manage and guide DCX and stakeholders
• Lead and partner with Early Technologies teams to foster innovative thinking and drive PoCs to experiment disruptive technologies

Qualifications

To be successful in this role you have:

• Minimum of 12+ years of Industry experience with 3+ years leading Cloud Architecture team and 5+ years in varying Architect roles
• Expert level practical knowledge of microservices solutions including event driven model
• Experience in leading Architecture strategy to align company priorities with technology outcomes, define target state architectures with roadmaps
• Strong and deep technical expertise across applications, data, infrastructure, and integrations as well as strong domain knowledge on what is “best in class” digital experience for Enterprise products
• Strong understanding of ServiceNow Platform
• Hands on experience with Azure cloud solutions is a plus
• Excellent presentation, negotiation and persuasion skills, and experience interacting with both business and technology teams, at all levels
• Lead global team of high performing Enterprise Architects and influence community of Architects in the company
• Understand the significant industry shifts taking place in the current landscape, and be able to design forward-thinking, innovative and impactful solutions.
• Inquisitive mind, endless curiosity and passion for learning about technologies, industries and new approaches to doing things
• Experience working in Agile “ways of working” in high growth environment
• ServiceNow Certified Master Architect and/or Certified Technical Architect is a nice to have
• TOGAF or related Certification preferred

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Job Description

The Solution Consulting (SC) organization is the pre-sales team for ServiceNow and is a critical and integral part of the core sales group, ensuring delivery of spectacular interactions and experiences with our customers every day.  The spirit of the SC team is to demonstrate the power of the ServiceNow platform though customer focused engagement, blending business acumen and technology depth to help solve business problems for our customers. 

We are seeking a Director of Solution Consulting for the US State & Local Government and Education (SLG&E) business to lead a team of driven, highly skilled pre-sales leaders and solution consultants across the US.  This leader will work closely with our SLG&E sales leadership team to define strategy, orchestrate team alignment, as well as ensure clear goals are set for the organization to support business growth.  Additionally, this leader will be responsible for creating an environment where SCs can thrive and grow in their careers, by planning out development, coaching, and enablement requirements for the organization. 

girlThe ideal manager will build a strong, collaborative team that is focused on driving results across the business in a way that is scalable and optimized for the unique nature of our State & Local government and Education vertical.  This is a comprehensive senior leadership role that includes (but is not limited to) the following:

• Leading from the front of a team of managers and individual contributors in the SC organization, with strong customer engagement, ServiceNow knowledge, and sales/pre-sales acumen. 
• Developing and growing the team’s capabilities in Solution Consulting, by evaluating talent, understanding skills requirements (current and future) and devising plans to meet the evolving needs of the business and our customers. 
• Close partnership and engagement with the SLG&E Sales leadership team to ensure a cohesive strategy for execution, as well as the ability to articulate this strategy to the broader sales eco-system within ServiceNow and our partner community. 
• Be viewed as a thought leader within the SLG&E market, due to a deep understanding of the challenges faced by our customers and their constituents and a public presence on how ServiceNow can help address these challenges
• Collaborate across the organization – Partner, Product, Specialty Sales, Consulting, etc. – to effectively achieve goals and remove blockers for the organization, by leading through influence and garnering support from matrix teams. 
• Develop and maintain a recruiting pipeline of potential candidates to meet future business demands, as this is an exciting high growth business for ServiceNow

• Partner with Sales, Marketing, and others to develop strategies and execution plans for pipeline generation and acceleration across the different markets, to ensure our growth targets are met

Qualifications

To be successful in this role you have:

• Experience working with customers in the State & Local Government and/or Higher Education vertical is required, preferably in a pre-sales leadership capacity
• 8+ years of experience in building and leading pre-sales teams for a software company is highly preferred
• 7+ years of experience of demonstrated experience in leading and coaching managers as well as individual contributors, at all different points in their career
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Directors, VP’s, and CXO’s).  Understanding of how to work across different teams and levels in a matrixed environment in order to achieve business goals. 
• Understanding of the ServiceNow platform, and the capabilities it brings to market, with an ability to clearly articulate the value to customers. Understanding of ServiceNow sales process is preferred, but not required
• Desired and demonstrated capability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment 
• Strong level of execution across both near -term and long-term objectives, while balancing the prioritization of activities for the org across both time horizons. Critical analysis and decision making skills are necessary for success in execution of the role. 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

The Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Pr. Business Process Consultant, Customer and Industries Workflow is the functional and process expert of a customer engagement team – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Customer and Industries products – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

· Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. customization

· Process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

· Lead customers in their efforts to take advantage of the ServiceNow capabilities in their efforts to improve their processes

· Lead customer design workshops

· Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral

· Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution

· Drafting more functionality-focused user stories, their acceptance criteria, testing strat-egy and knowledge transfer while supporting customers in reviewing and approving them

· Guides and advocates for the customer’s needs throughout the engagement

· Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources

· Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement

· Be a lead member of an overall engagement project team focused on delivering suc-cessful and substantive customer outcomes

· Prepare all customer-facing deliverables focused on process

· Collaborate with the engagement manager to monitor for scope creep and resolve criti-cal path technical issues.

· Up to 50% travel annually, driven by customer needs and internal meetings

I

Qualifications

In order to be successful in this role, we need someone who has:

· At least 8 years of consulting experience for complex, global organizations

· Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

· Proven experience in defining and deploying future-state Customer Service and/or Field Service processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology

· Strong understanding with leading Customer Service and/or Field Service and related systems and tools such as Salesforce, SAP, Oracle, Telephony, etc…

· Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development

· Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.

· Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design.

· Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise.

· Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.

· A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.

· Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)

· Experience in analyzing and recommending Customer Service and/or Field Service strategies based on business priorities

· Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

· Proven team player and team builder

·Certification Requirements:

o ServiceNow Certified System Administrator

o Customer Service Management (CSM) Implementor

o Field Service Management (FSM) Implementor

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

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Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

We are seeking an experienced Technical Product Manager to lead the development and execution of our internal knowledge management strategy, with a strong emphasis on governance. This role will focus on enhancing the knowledge management systems and processes to support content creation, sharing, and consumption. The ideal candidate will have strong technical acumen, a solid background in knowledge management, and experience working with AI-driven solutions to improve user experiences across self-service platforms.

What you get to do in this role:   

• Product Strategy & Roadmap: Own the vision and roadmap for enterprise knowledge management, aligning them with business goals and employee needs.
• Governance: Establish and maintain governance policies for knowledge management to ensure content accuracy, consistency, and appropriate usage across all teams.
• Cross-functional Collaboration: Work closely with engineering, UX, and Stakeholders to ensure seamless integration and adoption of knowledge management solutions.
• Data-Driven Decisions: Analyze data from knowledge bases and user interactions to identify opportunities for improvement and enhancements.
• Feature Adoption: Lead the evaluation and implementation of new ServiceNow knowledge management product features.
• User Engagement & Feedback: Engage with end-users and internal stakeholders to gather feedback, identify pain points, and prioritize features.
• AI/Automation: Leverage AI, Gen AI, and automation tools to enhance knowledge creation, searchability, and content consumption.
• Performance Monitoring: Define and track key performance metrics (KPIs) and objectives and key results (OKRs) for knowledge management, such as search accuracy, user engagement, knowledge article quality, and employee productivity and efficiency.
• Training & Enablement: Develop and lead training programs to help teams effectively use knowledge management tools and processes.

Qualifications

To be successful in this role you have:

• Minimum of 12 years of experience in technical product management, with a focus on knowledge management systems, content management systems (CMS), or related technologies.
• Minimum of 2 to 4 years experience with ServiceNow’s ITSM product is required, including deep understanding of its knowledge management capabilities.
• Strong understanding of governance processes and policies in knowledge management.
• Proven track record of successfully launching and scaling knowledge management tools or features.
• Experience working with data analysis tools, machine learning, or AI to drive product decisions.
• Excellent communication skills and the ability to translate technical concepts into actionable product plans.
• Familiarity with agile methodologies and cross-functional team management.
• Knowledge of AI and machine learning technologies as they apply to content and knowledge management.

#Productjobs

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Job Description

Team

ServiceNow Digital Technology Solutions is a team of talented and energetic individuals. They are responsible for the design, build, support, and operation of our critical internal business services. The Senior Manager works across the entire enterprise with service owners and senior Digital Technologies leaders to measure and improve the IT Service Management (ITSM) practices of ServiceNow internal services and instances.

Role

The ServiceNow Senior Manager, Digital Technology ITSM plays a key role in leading best practice initiatives and driving continual process improvements across the Digital Technology organization. They are responsible for establishing ITSM standards, driving education and awareness of ITSM practices, providing governance and oversight into Digital Technology practices, and leading enterprise change and problem management functions.

What you get to do in this role:

• Establish ITSM operational governance model.
• Lead development of IT service management policies, procedures, and standards.
• Lead process definition, re-engineering, improvement and gap analysis of current/to-be processes. 
• Lead enterprise change and problem management functions.
• Ensure adherence with ITSM best practices and industry standards.
• Champion continuous process improvement practices through process metrics/KPIs, dashboards.
• Drive global service improvement programs.
• Establish ITSM training and awareness program.

Qualifications

To be successful in this role, we need someone who has:

• A minimum of 10+ years related experience working in large, global, technology functions.  
• A minimum of 5 years leadership and management experience.
• ITIL V3 or V4 certification.   
• Experience leading enterprise governance programs.
• Experience with IT Change Management.
• Experience with ServiceNow products and services. 
• Strong analytical and problem-solving skills.
• Possess excellent communication skills.
• Ability to work under pressure and meet deadlines.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

What you get to do in this role:

• Lead technical product strategy for the Digital Technology Sales Transformation products, including Dynamics CRM, that sets us up for success as we look to grow to $20B+ in revenue 
• Lead technical product execution for strategic initiatives in partnership with digital technology and business organization 
• Drive large cross-functional programs that require balancing risks and achieving aggressive deadlines 
• Work cross functionally to define a north star vision for CRM and GTM products with strategy of delivery and execution 
• Provide critical insights and up-to-date status to our executive team (including our CTO and CDIO) so they can make informed decisions on program prioritization and resource allocations 
• Provide direction to employees so they can deliver business outcomes and achieve their career growth objectives 
• Communicate product priorities and build consensus 
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries 
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction 
• Communicate complex problems into easily understood requirements and provide solutions 

Qualifications

To be successful in this role you have:

• 15+ years of experience that includes people and technical program management 
• Strong GTM product background with proven track record of delivering, evolving and transforming GTM products 
• Strong technical product delivery background in GTM product, MS Dynamics, CRM
• This is a high-impact role that requires a strategic mindset, strong leadership skills, and a proven track record of success in driving product partnerships  
• A track record of driving a positive and trust team environment  
• Product Management experience and/or Corporate development in SaaS companies 
• Knowledge of Sales, Sales Operations, Marketing, Partner & Customer life cycle  
• Fanatical about customer success and tenacious at driving long-term customer value 
• Highly data-driven with commitment to drive customer engagement towards business outcome and value realization 
• Excellent verbal and written communication skills, including the ability to chair sessions and host webinars. 
• History of managing highly engaged, successful teams 
• Ability to thrive in a rapid growth, fast-paced environment 
• Excellent communication skills at all levels of an organization and across all functions 
• PMP, Six Sigma and/or Agile certifications are a plus  

#DTjobs

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

• Work Assignment & Task Delegation: This position will be responsible for overseeing the day-to-day operations of web publishing, assigning tasks to the existing publishing teams, ensuring timely delivery of projects, and maintaining consistency in content quality and localization across different markets
• Program Management: Build out a global Decentralized Authoring program, enabling Marketers to Self - Publish on .com while setting up an infrastructure to govern, enforce guardrails and roll out the enablement and support of the program
• Coordination and Communication: This role is critical for ensuring the smooth execution, coordination, and management of our digital publishing efforts across multiple regions.
• Consistency in Localization: The Web Producer will oversee content localization, ensuring that the India and Latin America teams are fully aligned with US stakeholders' requirements, especially when frequent changes are made to the EN US pages.
• Stakeholder Management: They will liaise with US stakeholders to capture feedback and translate business goals into actionable tasks for the publishing teams, keeping business objectives front and center.

Qualifications

• Project Management
• Strong AEM Experience (5+ years)
• Cross-functional Team Collaboration
• Localization & Internationalization
• Digital Production
• Attention to Detail
• Change Mgmt
• Problem-Solving & Adaptability
• Leadership & Delegation
• Stakeholder Mgmt

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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