Financial Reporting & Analysis:
Budgeting & Forecasting:
Cost Control & Efficiency:
Cash Flow Management:
Business Partnering:
Financial Systems & Process Improvement:
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What you’ll do:
You will be working as a connection between Shiji Enterprise Platform and the vendors which are integrating to our system. Your responsibility will be to support the vendors during their integration. Process and validate the integration results.
Responsibilities:
At least 3 years of Hospitality (Property Management) industry background.
Nice to have:
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Your job will be to develop a part of a distributed system that serves the hospitality industry. The system consists of many domain-oriented microservices developed under a few cross-functional teams. You can bring a smile on the faces of thousands of people working in hotels across the globe.
Responsibilities
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High level and end-to-end process analysis, solution modeling and scope decomposition
Documentation of business requirements and end-to-end process for analyzed changes
Analysis and documentation of dependencies, impacted areas and solution selected for the implementation (on the conceptual level)
Facilitation of product workshops and high-level analysis for changes, which impact multiple domains in the Shiji Enterprise Platform
Maintenance and development of the Functional Architecture Documentation Library
Identification of improvements and optimizations across the requirements analysis process
Mediation between the different domains, support for System Architects to find the optimal solution for planned changes
Consultation for Product Owners and Product Managers on system-wide impact and dependencies of planned changes
Our Work
We make a real impact on the business concepts in Shiji Enterprise Platform - the enterprise-scale project in an international environment
We have significant diversity of the topics and people to work with
We work independently for assigned project respecting the team and company standards
We help to analyze requirements, support and document solutioning phase, verifies dependencies and impact, help to decompose the scope into smaller parts to pass then the topic to the responsible Product Owner.
We do not work with the development teams on the daily basis writing and processing the User Stories.
We have flexible working hours (frames 9:00 am, 3:00pm)
We meet in person in Katowice office at least monthly (2 days)
As part of the Development Department, we work closely with Product Family and Development Team Leaders for supported projects.
We work closely within the team on establishing standards for the requirements analysis and engineering
We are building the Functional Architecture Documentation Library as the platform to publish teams documentation and as the owners of the selected parts of functional documentation.
We train and develop ourselves to provide significant quality of our work for the organization
University Degree and a minimum of 4 year’s work experience as a Business Analyst, System Analyst, Functional /System Architect, or similar within a software development focused on agile environment
Strong analytical, organizational, communication and abstract thinking skills required
Ability to create clear and meaningful documentation of requirements and implemented features
Creativity and out of the box thinking for problem solving
Ability to use BPMN and UML frameworks to build self-explanatory diagrams
Fluent in English.
Ability to stay focused and switch to deep work in a multi-tasked and fast-paced environment
Self-organization and professional “get it done” attitude and work ethic
Ability to adapt quickly to new business areas, technologies, and products
Ability to take responsibility for the project, find creative solutions for problems and pass the project to the responsible Product Owner after the analysis and modeling will be finished.
Ability to be flexible and align different requests from various stakeholders within the organization (finding common ground), as well as skills in facilitation, negotiation, communication, and problem-solving.
Nice to have
experience in modeling based on DDD dogmas
experience as a Business Analyst in work with distributed system architecture
experience as a Business Analyst in the hospitality IT
See more jobs at Shiji Group
Your job will be to develop a part of a distributed system that serves the hospitality industry. The system consists of many domain-oriented microservices developed under a few cross-functional teams. You can bring a smile on the faces of thousands of people working in hotels across the globe.
Responsibilities
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Technologies:
Nice to have:
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Client Service Manager with German - Hospitality Software (PMS) (m/f/d)
The Client Service Manager role is focused on identifying and coordinating new service requirements and taking ownership of any opened property issues post installations. It is a crucial role in a rapidly growing Hospitality business, with real autonomy to drive improvements in the service that clients receive. The role will maintain excellent working relationships with clients which fulfil and then exceed the operational service expectations of the client. Your clients will be widespread and varied, including but not limited to multinational chain hotels, global brand, or franchise group hotels.
This are key highlights of the role:
What you will do:
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The Client Service Manager role is focused on identifying and coordinating new service requirements and taking ownership of any opened property issues post installations. It is a crucial role in a rapidly growing Hospitality business, with real autonomy to drive improvements in the service that clients receive. The role will maintain excellent working relationships with clients which fulfil and then exceed the operational service expectations of the client. Your clients will be widespread and varied, including but not limited to multinational chain hotels, global brand, or franchise group hotels.
This are key highlights of the role:
What you will do:
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Financial Reporting & Analysis:
Budgeting & Forecasting:
Cost Control & Efficiency:
Cash Flow Management:
Business Partnering:
Financial Systems & Process Improvement:
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Key Objectives
To work with existing and potential Shiji Enterprise Platform customers to achieve ongoing revenue opportunities. Liaise with other members of Shiji to ensure effective and efficient coordination between departments, entities and sister companies in support of business development and sales.
To represent qualified customer requirements and business plans to Shiji management for inclusion in development plans.
To develop a trusted relationship with customer’s corporate management team and end-users, and to provide technical consulting to customers in order to identify solutions and functionalities fulfilling their business need.
To be the information hub that provides product knowledge to customers; and knowledge on customers’ eco-system, integration points and business practices and requirements to internal Shiji teams.
Role & Responsibilities
To be the first point of contact of customer inquiries. To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.
To develop a deep understanding of the customer’s technical and business challenges, and provide technical consulting to identify suitable solutions to address their business need.
To lead requirement and other discussions with the customer and offer high quality, high value solution consultancy.
To serve as a knowledge hub for internal product management and technical teams to better understand the customer operations and business needs.
To ensure customer technical, product and business requirements are qualified, scoped and documented for the Enterprise Platform teams, and for 3rd party integrations projects when necessary.
To represent qualified customer business plans to the Enterprise Platform management for inclusion in development plans and strategic alignment.
To lead & coordinate product update and marketing efforts via meetings, presentations and workshops.
To provide regular project update to internal and customer senior management.
To work closely with Shiji project managers to develop project plans with customers and effectively communicate around these plans the progress of development, delivery and implementation. Provide transparent reporting of project status at any time.
To work with Shiji international offices and the customer to ensure alignment and consistency of delivery plans for project implementation, education, standardisation and quality control with seamless transition to support.
Experience & Attributes
Bachelor’s degree in a related field or a master’s degree in hospitality management a plus.
Swift learner. Ability to quickly pick up product & technical knowledge and effectively explain to business users is essential.
Ability to thrive under pressure and handle challenging conversations is essential to the success of the role.
Flexibility and adaptability in a fast changing environment.
Possess strong prioritisation skills to effectively manage multiple tasks and deadlines, ensuring that high-value initiatives are delivered on time and with excellence.
Expertise in hospitality management systems products, technology and industry trends. Experience in working with software development / product management teams is highly desirable.
Networking skills, with the ability to build a trusted partnership and manage stakeholders with different goals.
Exposure to a customer-focused, high-end services business model.
Ability to work independently with little direct supervision.
Be tech-savvy, with the ability to positively influence users to adopt new solutions and technology.
High energy with proven ability to lead and operate in a global marketplace.
Ability to work with geographically distributed systems and culturally diverse work-groups and teams.
Ability to travel internationally as needed.
Fluent in both written and verbal English is mandatory, proficiency additional languages is a plus.
Professional Skills
Ability to apply critical thinking in both internal and customer facing discussions. Be willing to raise questions about the status quo in a constructive manner.
Adapts a leadership style to fit different situations, and focuses individual and group energies on appropriate key objectives. Inspires others to achieve a shared vision.
Excellent consulting, communication and customer management skills. Expresses and articulates key elements of ideas or concepts in a logical, descriptive, and comprehensible manner. Anticipates reactions and responds appropriately.
Excellent team player with strong interpersonal and relationship building abilities. Capability to liaise with various internal and external stakeholders at different levels in the organisation.
Displays strong tenacity and drive to see things through to successful conclusion. Demonstrates a sense of urgency, a propensity for action, and confidence in the likely success of plans and initiatives. Delivers results that meet or exceed expectations.
Strong ability to identify and understand the root cause of issues, and coordinate with teams to address the issues appropriately.
Takes ownership of and resolves complex problems in a way that demonstrates balanced judgment. Develops creative workarounds and solutions for many problems within appropriate timeframes.
Ability to participate in multiple activities simultaneously and manage a wide variety of tasks with priorities and goals.
Ability to secure commitment for change initiatives and effectively address any concerns.
Good knowledge in collaboration tools such as Jira, Confluence and Smartsheet.
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Your job will be to develop a part of a distributed system that serves the hospitality industry. It is a solution that allows hotel employees or hotel managers to handle various activities such as managing reservations, payments and hotel services within the hotel or between hotels. The system consists of many domain-oriented microservices developed under a few cross-functional teams.
Technologies we use:
Key Areas of Responsibility:
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