How will this role have an impact?

A Software Engineerdevelops systems to manage data flow throughout Signify Health’s infrastructure. This involves all elements of data engineering and processing messages and data at huge volumes.

What will you do?

● Communicate with business leaders to help translate requirements into functional specification

● Develop broad understanding of business logic and functionality of current systems

● Analyze and manipulate data by writing and running SQL queries

● Analyze logs to identify and prevent potential issues from occurring

● Deliver clean and functional code in accordance with business requirements

● Consume data from any source, such a flat files, streaming systems, or RESTful APIs

● Interface with Electronic Health Records

● Engineer scalable, reliable, and performant systems to manage data

● Collaborate closely with other Engineers, QA, Scrum master, Product Manager in your team as well as across the organization

● Build quality systems while expanding offerings to dependent teams

● Comfortable in multiple roles, from Design and Development to Code Deployment to and monitoring and investigating in production systems.

Requirements

● Bachelors in Computer Science or equivalent

● 3 plus years in software engineering

● Strong software engineering fundamentals (data structures, algorithms, async programming patterns, object-oriented design, parallel programming)

● Strong understanding and demonstrated experience with at least one popular programming language (.NET , GoLang or Java) and SQL constructs (PostGres, Snowflake, MS SQL).

● Experience writing and maintaining frontend client applications, Angular preferred

● Strong experience with revision control (Git)

● Experience with cloud-based systems (Azure / AWS / GCP).

● High level understanding of big data design (data lake, data mesh, data warehouse) and data normalization patterns

● Demonstrated experience with Queuing technologies (Kafka / SNS / RabbitMQ etc)

● Demonstrated experience with Metrics, Logging, Monitoring and Alerting tools

● Strong communication skills

● Strong experience with use of RESTful APIs and AKKA messaging technology

● High level understanding of system deployment tasks and technologies. (CI/CD Pipeline, Kubernetes, Terraform).

The base salary hiring range for this position is $74,000 to $125,800. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact? 

This role requires a talented engineer who is versatile and creative.  One who can not only lead and influence groups of teams, but be an integral part of a small tight team that will build out the next generation of software solutions offered by Signify Health.  

If you’re passionate about application engineering, want to help shape the direction of our next generation features and products for Signify Health’s partners in episodic care, and to make a significant impact on the health and lives of hundreds of thousands of people, then we have the perfect position for you!  

TheManager, Software Engineeringwill work with multiple SCRUM teams developing highly scalable enterprise applications and web services that are a key part of Signify Health's ecosystem. The Senior Software Engineer will design and implement software that solves complex business problems.  This person will identify risks and unnecessary complexity, and incorporate non-functional aspects into their software design. 

What will you do?

• Engineer highly scalable, distributed web services & applications
• Work on enterprise services and applications
• Be responsible for the security and privacy of all protected health information that may be accessed during everyday work activities
• Deliver high-quality code to production
• Suggest paradigms, toolsets, frameworks, or third party solutions and work to establish consistency in terms of process and approach.
• Support team members and drive: 
• Partnership with and execution of product direction across the group.
• Adoption of new technology and best practices.
• Fostering a security mindset, helping to train and implement code security best practices within the team.
• Aggregating and reviewing engineering performance and application uptime KPIs.
• Strong mentorship and coaching to junior software engineers leading software design and implementation of most projects.
• Identifying opportunities for improvement across dependent services and teams.

We are looking for someone with:

• 8+ years of experience in the engineering field as a software engineer
• Bachelor’s degree in Computer Science or a related field or equivalent work experience
• 8+ years of work experience in .NET framework, .Net Core, C#, Web API 2 and RESTful web services
• Working knowledge of front-end technologies such as Angular, NgRx, React, CSS3, HTML and Node
• Strong SQL skills.
• Exposure to caching patterns and technologies is a plus(Redis, Couchbase, etc.)
• Exposure to Document Databases is preferred
• Experience with TDD and familiarity with Unit testing frameworks is preferred
• Familiarity with messaging technologies like Kafka, Akka.Net, NServiceBus or RabbitMQ is a plus
• Experience doing Agile spikes on new ideas, and once decisions are made helping to carry out the implementation.
• Experience with multi-layer architecture, architectural patterns and Dependency Injection frameworks. Experience with Mediator pattern, Domain Driven Design and ORMs strongly desired
• Strong understanding of service oriented architecture principles and techniques, object-oriented design principles, and database design and implementation
• Experience with application containerization and container management is a plus
• Experience with Scrum/Agile development methodologies
• Experience with version control software such as GIT or TFS
• Experience with Continuous Integration Continuous Deployment (CI/CD) is a plus 

The base salary hiring range for this position is $128,500 to $223,900. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

Signify Health is seeking a driven Cloud Systems Engineer to join our Cloud Engineering organization. Reporting to the Manager of Cloud Operations, this role is ideal for individuals looking to build on their cloud infrastructure expertise and contribute to the automation, management, and optimization of cloud environments. We encourage candidates who are eager to grow, collaborate across teams, and leverage modern tools and technologies to enhance cloud operations.

Key Responsibilities

• Cloud Infrastructure Support: Assist in designing, implementing, and managing secure, scalable, and highly available cloud infrastructure.
• Automation & Infrastructure as Code (IaC): Use tools like Terraform, Ansible, and Git to automate cloud provisioning, configuration, and management. Help build and maintain automated workflows.
• Security & Compliance:Support security best practices in cloud environments, ensuring adherence to internal security policies and industry compliance standards.
• Documentation & Knowledge Sharing: Contribute to maintaining comprehensive documentation for infrastructure, automation processes, and operational procedures to support cross-team knowledge sharing.
• Cross-Functional Collaboration:Work with teams across engineering, SRE, and security to ensure cloud solutions meet business requirements and align with best practices.
• Performance & Cost Optimization: Support initiatives focused on cloud performance improvements and cost optimization, using monitoring tools and data-driven insights.
• On-Call Rotation:Participate in on-call rotations, ensuring the reliability and availability of cloud infrastructure and responding to incidents as required.

What You’ll Need

Experience:

• 1-2 years in a Cloud Engineer, DevOps, or related role, supporting cloud infrastructure in production environments.
• Hands-on experience with Infrastructure as Code (IaC) tools like Terraform and Ansible, and using Git for version control and collaboration.
• Exposure to CI/CD pipelines and cloud platforms like Azure, AWS, or GCP.

Technical Skills:

• Experience in managing Linux (RedHat, Ubuntu) and/or Windows Server, including configuration, optimization, and troubleshooting.
• Basic understanding of networking protocols (e.g., TCP/IP, DNS, HTTP) and their applications in cloud environments.
• Proficiency in scripting with languages like PowerShell, Bash, or Python to automate cloud operations.
• Experience with cloud monitoring tools (e.g., New Relic, Prometheus) for infrastructure performance and alerting.
• Nice-to-Have: Experience with Go for scripting and automation tasks.
• Nice-to-Have: Experience with Ansible AWX for configuration management.
• Nice-to-Have: Familiarity with Git for version control and collaborative development.

  Soft Skills:

• Strong teamwork and collaboration skills, able to work effectively within cross-functional teams to deliver results.
• A proactive learner, with an interest in cloud technologies and a desire to continuously improve skills.
• Excellent communication skills, with the ability to document processes clearly and share knowledge across teams.

The base salary hiring range for this position is $72,100 to $125,600. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

We are seeking a product analyst to lead the development and execution of a data-driven product roadmap. within the healthcare domain. The ideal candidate will have a strong background in healthcare data, analytics, and product management. This role will work closely with cross-functional teams including engineering, quality assurance, and customer success. 

Responsibilities:

• Work closely with stakeholders to gather requirements, clarify scope and communicate priorities.

• Define and prioritize product features and enhancements based on product, stakeholder, and BAU requirements.

• Maintain and execute data product roadmap, ensuring alignment with the business’s strategic goals

• Monitor key product metrics and conduct regular reviews to assess product performance and surface opportunities for improvement

• Serve as primary point of contact for all product-related questions, providing timely responses to stakeholders and addressing any issues or concerns

Qualifications:

• 2+ years of total work experience demonstrating increasing complexity and scope in roles and responsibilities

• 2+ years of experience in product management and/or business analyst role

• In-depth understanding of healthcare data, electronic health records (EHR), claims data, and healthcare analytics.

• Experience overseeing complex data integrations both internally and externally.

• Strong knowledge of data privacy regulations, especially HIPAA.

• Demonstrated success in developing and executing product roadmaps (preferably in the healthcare sector)

• Demonstrated experience in supporting multiple scrum teams.

• Excellent communication and interpersonal skills.

If you are a product analyst passionate about leveraging data to drive positive outcomes in healthcare, we invite you to apply and join our dynamic team dedicated to transforming healthcare through innovative data solutions.

The base salary hiring range for this position is $46,400 to $79,300. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

The dedication of talented and caring health care professionals drives the delivery of high quality, cost effective products and services. They make it possible for members to get the right health care for their needs, while at home – and for Signify Health to keep its competitive edge. Reporting to the Chief Medical Officer, Health Care Services (HCS), the Senior Medical Director partners with the CMO to provide leadership of clinical activities that play a pivotal role in driving clinical excellence and innovation. Leveraging advanced technologies and data analytics, the Senior Medical Director leads strategic initiatives to optimize outcomes, ensure regulatory compliance, and enhance the overall quality of the in-home evaluation (IHE) and diagnostic and preventative services (DPS). This position combines medical expertise, leadership acumen, client-centric communication and a forward-thinking approach to improve health on a scalable, impactful level. The Senior Medical Director interacts and engages with internal and external stakeholders, such as Executive Leadership,Signify network clinicians, Data Analysts and Data Scientists, Product developers, They make strategic decisions based on their thorough understanding of clinical quality management, healthcare industry issues, trends, and the regulatory landscape and identifies opportunities for improvement and take initiative to improve both new and existing programs.

What will you do?

Leadership and Team Management:

o Provide strategic leadership including mentoring, coaching, and performance management.

o Collaborate with other functional leaders to ensure alignment and integration of clinical initiatives with overall organization goals.

o Foster a culture of continuous learning, innovation, and excellence within the clinical team.

Clinical Strategy and Oversight:

 o In collaboration with the Chief Medical Officer, develop and execute clinical strategies to improve health outcomes.

o Monitor and evaluate clinical performance metrics and outcomes, making data-driven decisions to drive improvement.

Quality Improvement and Monitoring:

 o Develop and implement quality improvement programs and initiatives to enhance member and provider safety, satisfaction and quality.

o Develop and implement quality improvement programs and initiatives to enhance clinician safety and satisfaction in collaboration with other stakeholders.

o Collaborate with stakeholders to identify areas for improvement and drive initiatives to address gaps and optimize processes.

Clinical Documentation Accuracy (CDA):

 o Lead efforts to monitor CDA, adherence to best practices, and Signify clinical guidelines across all clinical programs.

 o Work closely with data science and business enablement on methodology for reporting.

Regulatory Compliance:

o Ensure compliance with regulatory requirements, credentialing standards, and quality metrics set by regulatory bodies and industry organizations.

o Oversee regulatory and compliance teams to develop and maintain policies, procedures, and documentation related to quality and clinical effectiveness.

Collaboration and Communication:

 o Collaborate with internal and external stakeholders to optimize member and provider experience and outcomes.

o Communicate effectively with executive leadership, presenting clinical insights, strategies, and performance reports.

Research and Innovation:

 o Stay updated with the latest clinical research, trends, and technologies relevant to diagnostic and preventative services.

o Drive innovation by identifying opportunities for new programs, services, or partnerships that enhance member care and outcomes.

 o Support research initiatives aimed at evaluating solution outcomes.

Sales and Account Management Support:

o Collaborate with the sales and business development teams to support client acquisition and retention efforts.

o Ensure provision of clinical expertise and insights during client meetings, presentations, and negotiations.

o Act as a medical advisor and liaison for key client accounts, addressing clinical inquiries, concerns, and escalations.

We are looking for someone with:

• Demonstrated experience in risk adjustment, health management and managed care.
• Passion and ability to influence and drive better health outcomes in healthcare delivery.
• Expertise/Fluency in clinical analytics/informatics..
• 15 years in a Healthcare Delivery System e.g., clinical practice and health care industry.
• Transformation/change management skills and experience and ability to develop business strategy to drive competitive advantage
• Active and current state medical license without encumbrances
• Board Certified MD or DO, Family Medicine or Internal Medicine preferred
• Ability to get additional state medical licenses as required for the business.
• Exceptional oral and written communication skills
• Desktop Tools - Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Excel
• Comfort with rapidly changing technology for engagement and analytics
• Performance Improvement.
• Experience in building and leading teams of clinicians.
• Travel: 20%

The base salary hiring range for this position is $190,000 to $300,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

• Support stakeholders in day-to-day activities including the coordination and management of meetings and daily schedules.
• Maintains frequently changing calendars through Google and understand Executive's priorities to effectively manage calendar
• Responds quickly, accurately and confidentially to internal and external inquiries in a courteous and professional manner
• Manage expenses and submit expense reports in Concur
• Coordinate travel arrangements
• Assist with internal and external events across multiple offices
• Arrange and executive team building, off sites, and social events/lunches
• Completes special projects as assigned

We are looking for someone with:

• 3-5 years of experience supporting a C-level Executive
• Extensive experience booking travel and coordinating meetings
• Ability to manage and maintain complex calendars and schedules and navigate appointments
• Ability to work collaboratively and thrive in a fast-paced, geographically dispersed, and rapidly changing environment
• Located in Dallas, TX or Central Time Zone

About Us: 

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.  

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us atwww.signifyhealth.com.

Signify Health is seeking an experienced Senior Manager, Strategic Initiatives to join our dynamic team within the Clinician Experience Operations organization.

About the Role:

 The Senior Manager, Strategic Initiatives is responsible for implementing and managing various strategic programs across the Clinician Experience Operations organization. This role requires partnership with cross functional teams to define initiative scope and objectives, develop performance targets, establish initiative plans, manage deliverables within set timelines, lead initiative team meetings and manage status communications to executive leadership. This individual will have a strong executive presence, strategic business acumen, advanced project management skills and the ability to identify and foresee issues, proactively map out solutions and scenarios, and effectively communicate ideas and plans to all levels of the organization. The Senior Manager will stay closely aligned to the future vision of the organization and leverage that knowledge to drive day to day execution, including leading weekly executive alignment meetings and holding teams accountable for key deliverables throughout the year. The success of this role is the ability to partner and develop deep relationships within all levels of the company.

This position reports directly to the Senior Vice President of Clinician Experience Operations.

Job Responsibilities:

 ● Establish program scope, objectives, success criteria and develop phased initiative plans to meet program goals

● Employ strategic thinking with a demonstrated ability to convert transformative ideas to practical solutions that deliver results 

● Establish success metrics, including clearly defined and documented KPIs

● Effectively manage cross functional teams to deliver on program goals

● Own Senior Leadership Team operating cadence, including running weekly staff meetings and creating monthly and quarterly operational reports

● Drive org-wide key performance indicator (KPI) process, working with Departmental Leaders to identify and monitor select metrics that drive business performance; escalating areas of outperformance or need for improvement to cross-functional business leaders

● Create standard initiative artifacts such as initiative charters, communication plans, requirements documents, initiative plans/timeline, and performance reports

● Review and monitor operating metrics trends and results; partner with Analytics to obtain new or updated visibility into data when necessary

● Manage program issues and risks as they arise; evaluate and solve complex problems including internal escalations

● Collaborate with executive team members to determine and prioritize business strategies

 ● Provide department leaders with recommendations, consultation and support to improve teamwork and execution

● Lead development of town hall agendas and content, execute well thought out plans for large scale team events

Basic Qualifications:

● 5+ years professional experience in Program/Project management, Corporate Strategy, Consulting or Chief of Staff roles, preferably within a Healthcare Organization or Operations function

● Bachelor’s degree in Business, Operations Management, Finance or related field

● Demonstrated ability owning program strategy, end to end management of program / project lifecycles, and delivery of demonstrated business results 

● Strong written and verbal communication skills to various audiences, including executive leadership level ● High emotional intelligence, including the ability to convey complex ideas in a clear, concise manner both verbally and in writing to various levels of leadership

● Self-starter with the ability to work through ambiguity who thrives in fast-paced and multifaceted environments and is able to deliver within defined timeframes

● Excellent analytical and problem-solving skills with a focus on structure and execution.

 ● Force for change who is open to new insights, accepts challenges and leads with positive energy.

● Experience interacting with C-suite leaders and physicians or nurse leaders. ● Experience presenting in large groups both in person and virtually

● Advanced skills in MS Office or Google Suite; specifically MS Excel, MS Word, Google Sheets, and Google Docs. Adept with technology.

 ● Ability to travel up to 50% (if not located in the DFW Metro)

 Preferred Qualifications:

● Experience with project management and workflow tools like SmartSheets, Jira, Asana, or Lucid Charts

● Project Management Professional (PMP) certification is a plus

● Post graduate business degree

The base salary hiring range for this position is $88,000 to 153,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

 Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. Our high-performance networks are powered by more than 9,000 mobile doctors, nurse practitioners and physician assistants covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

How will this role have an impact?

We are looking for a curious, passionate, and experienced Manager, Product Management to join the Signify Health team to help us co-create and deliver the product vision to aid communications between the company, insurance plan members and healthcare providers during care delivery. We expect Product Managers to develop a deep understanding of our specific position in the healthcare ecosystem, our overall company vision, the value we deliver to customers & users, and our market differentiation. They will collaborate with and influence cross-functional peers including clinicians, operational teams, UX Design, engineering teams, client success executives, and client support associates to ensure the long-term growth and success of Signify’s communications products. Our innovative products, industry, and competition are evolving and growing quickly, and we are excited to add to our collective expertise.

Our team is guided by the company’s mission to build a healthier place for us all to live and age in. If you’re looking for a rewarding career opportunity and working with a highly motivated and experienced cross functional team that is passionate about solving the hardest problems in the US healthcare system, this is the role for you.

This role will report to our Sr. Director of Product Management, Member Communications.

What will you do?

• Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approach when needed
• Proactively identify user or business needs and recommend innovative solutions. When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives. Deliver incremental user value by having a cross-functional view of the problem.
• Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization
• Observe and interview users across multiple product lines to aggregate and connect their feedback into defined problem statements
• Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines
• Understand high-level strategic levers and drivers of the business. Develop and measure KPIs for the product to define, track and communicate value delivery.
• Understand the healthcare industry, key trends, and current news and movement in the market.

We are looking for someone with:

Basic Qualifications

• Innate curiosity, almost obsessively so, with a passion to share knowledge and challenge the status quo to uncover creative solutions.
• Acute focus on the user and able to express their perspective and what they need to ensure each problem statement clearly traces back to these core points.
• Skills to build a case around data and use it to explain the degree of a problem and to make strategic product decisions. When such data isn’t available, you lead the charge on gathering it.
• Ability to articulate the organizational or market value delivered in your last few releases to all levels of the company from R&D peers to executives. More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.
• You are passionate about transforming the US healthcare system and the way care is delivered and paid for with a wholehearted interest in diving into its complexity.
• You have a Bachelor’s degree.
• You have 5 years of professional experience including at least 2 years of product experience.

Preferred Qualifications:

• Ability to work directly and independently with an engineering team to define roadmap, prioritize initiatives and achieve business objectives
• Knowledge and experience with event driven and service oriented software architecture is preferred
• Knowledge or experience in machine learning and AI is preferred but not required
• An MBA or Master’s degree in Computer Science  is preferred but not required

The base salary hiring range for this position is $74,000 to $130,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

The Director, Technical Product Management, Member & Clinician Experience will lead the strategy, roadmap, product development, and execution of an initiative to transform how Signify uses digital technology to manage in-home and online service encounters for over 3 million Americans and 10,000 clinicians per year. By enabling online queueing, real-time matching of members and patients, and hybrid (e.g., on-site and remote) visit types, this initiative will help improve member access to Signify services in underserved areas while also optimizing clinician network utilization. This role will be directly responsible for product lifecycle management from requirement gathering, definition, team resource sizing, and build vs. buy decision support, to multi-year planning and execution. This role will work closely with a staff engineer responsible for developing the software architecture and POCs.

Specific Responsibilities Include:

• Product leadership
  • Develop product/business requirements for digital queueing and hybrid visit types
  • Develop and communicate a business case to company leadership to support funding a dedicated engineering scrum team and build an MVP solution
  • Develop a clear vision and short term and long-term roadmap with value definitions and measurable output
• Technical requirements
  • Develop detailed product specifications and technical requirements in collaboration with staff engineer and internal technical product teams
• Cross-functional collaboration
  • Manage roadmap of dedicated scrum team to deliver MVP solution for digital queueing and hybrid visit types, and inform/influence roadmaps of adjacent development teams
  • Coordinate with senior leaders within the technology organization to effectively deliver on product and application development
  • Collaborate with analytics to measure and support all activities
• Talent development
  • Coach more junior product managers, providing mentorship, guidance, and support throughout the development process

This person will accomplish these tasks through deep interactions with a broad range of senior executives leading the functions involved with the development and commercialization of Signify Health’s products. They will also be expected to lead a wide range of externally-focused activities including establishing and maintaining active relationships with key customers, monitoring the competitive landscape, and identifying opportunities to leverage emerging technologies.

This person will be responsible for putting in place the processes, tools, and operating mechanisms required of a strong customer and market data backed product management organization with clear business objectives and rationales as well as a strong product management and execution discipline. This position builds relationships with and influences varying levels of internal and external stakeholders and requires a strong team-focused approach with direct interactions with senior executives, customers, and often requires internal and external presentations.

Demonstrated business acumen, customer focus, and a strong track record of leading teams having successfully managed high growth portfolios of products and services are essential to the success of this position.

This position reports directly to the Sr. Director of Product Management for Member Experience

We are looking for someone with:

• Successful track record of achieving product line and company goals in a high-growth and highly competitive field.
• Experience in developing products and leading teams in healthcare provider support, medical safety and/or provider network operations.
• A minimum of 10 years of relevant industry experience with product development and/or commercialization including 7 years of lifecycle product management or P&L management experience.
• Bachelor’s degree in Computer Science, Engineering, Business or a related field. MBA or advanced degree is a plus.
• Knowledge of matching algorithms and queuing theory.
• Strong understanding of software development processes and ability to collaborate effectively with engineering teams.
• Demonstrated experience leading the successful development and commercialization of complex products and solutions in new emerging and sometimes poorly defined high growth areas, leading to fast and sustainable growth.
• Demonstrated ability to effectively translate a large amount of complex customer, clinical, market, and technical data from multiple sources into a clear value proposition and to articulate and communicate this value proposition to a range of customer and internal audiences.
• Proven ability to build relationships and work effectively as a leader and peer with other senior functional managers including Technology, Strategy, Clinical, Operations, Sales, Finance, Legal, and Business Development.
• Demonstrated track record of building, mentoring, and leading a product management team to deliver consistent and predictable execution.
• Demonstrated strong people management and influencing skills with proven ability and enthusiasm to lead, motivate, inspire, develop, and encourage people, from C-level suite to individual contributors in multiple functional areas.
• Strong analytical skills with experience with financial modeling or data analysis skills. Ability to build and analyze financial models to forecast and track results.
• Must have excellent communication skills including oral, written and presentation techniques with varied internal and external audiences, including technical and non-technical.

The base salary hiring range for this position is $150,000 to $185,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

Signify Healthis looking for a Lead Client Success Executive to join our growing team. This person will provide Client Success and Sales strategy and oversight. This role requires a multifaceted approach and is instrumental in fostering the success of our clients and business. The Lead Client Success Executive is at the helm of crafting and executing strategies that result in enduring client relationships, driving revenue growth, and retaining clients. This role will report to our SVP, Client Success.

What will you do?

Client Relationship Management

• Be a trusted advisor to your book of business, developing a collaborative and mutually accountable relationship
• Foster a client-first mindset, and work cross functionally and intentionally to design and execute on custom client experiences and build client loyalty
• Represent the voice of the client through an understanding of end-to-end client needs - influencing the strategic and operational decisions of Signify to drive growth and ensure client retention
• Oversee the Client Success function for assigned client(s), ensuring management of objectives and initiatives, accountability, client retention, growth, and overall well-being of all clients
• Implement, maintain and track KPIs to provide visibility on the performance and health of all client accounts within your care
• Craft and deliver value messaging that articulates how we can increase our impact to the client’s business and demonstrates competency of the dynamics within your owned accounts landscape

Sales Strategy and Revenue Growth:

• Regularly identify new client and existing client growth leads and organize leadership, sales, marketing teams to develop sales approaches
• Build and leverage network outside of current client contacts and current book of business to identify growth opportunities
• Maintain deep knowledge of industry and key players to identify changes that can drive growth
• Lead planning and execution of contracting, upselling (i.e., emerging services/products,), and deal governance
• Create a unified vision for success during presale/client onboarding via discovery and documentation and ensure team achievement of objectives, measuring progress through to completion
• Negotiate, structure, and close deals in partnership with Sales based on the voice of the client and Signify Health’s ability to deliver
• Provide regular updates to the executive team on progress toward sales goals, strategic initiatives, sharing plan to mitigating risks
• Work closely with the team to ensure high quality of RFP proposals. Submit and handle proposals with full ownership and accountability for the opportunity
• Balance opportunity for growth with operational cost to drive profitability

Collaboration and Cross-Functional Coordination:

• Foster a collaborative atmosphere celebrating shared successes and achievement of goals within the team and downstream stakeholders
• Work cross functionally with CS and Sales teams, Operations, Data, Finance, and R&D to monitor performance, form callouts and insights, and share value-driving data with clients

Leadership:

• Ensure team is accountable to job responsibilities throughout the client journey
• Provide training and coaching to the team on the latest sales techniques and tools, client success, and negotiation skills
• Provide guidance, support, and direction to the CS Leads to ensure client satisfaction and maximized revenue
• Be the face of Signify Health by executing excellence in client presentations, engagement, and interactions
• Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence
• Manage, develop/train, and lead the Client Success team; inspiring, motivating, training, and mentoring: Identify resource needs and hire as needed

We are looking for someone with:

• 15+ years CS and Sales healthcare business experience with Deep industry knowledge of risk adjustment and payors, including how member risk is identified, HEDIS measures, STAR measures, CMS/regulatory requirements
• Extensive contacts and relationships with people in the payor and risk adjustment industry
• A Bachelor’s degree is required; Master’s degree is preferred
• Strong analytics skills to track sales and CS performance, identify trends, and make informed decisions in metric-driven environment
• Experience with complex sales and negotiations, including commanding and convincing presentation capabilities
• Executive Presence: Demonstrated comfort and finesse communicating with senior leadership teams
• Proven time management, prioritization, planning, and organizational skills
• Self-motivated, competitive, and confident with the ability to drive revenue and close deals
• Ability to travel at least 50%
• Salesforce experience required

The base salary hiring range for this position is $122,400 to $221,300. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

The Business Coordinator at Signify Health will work closely with the Business Analyst team to ensure the timely and effective delivery of projects. The role requires both analytical skills and the ability to manage administrative tasks. The person will liaise between the client operations owner, business analysts, and other stakeholders, ensuring alignment on goals, deadlines, and deliverables.

Key Responsibilities:

• Manage user support requests for troubleshooting issues and tracking the entire process through analysis, development, deployment to meet client expectations
• Identify production issues, work in partnership with analytic leads and effectively communicate plan of action to leadership for solutions
• Responsible for multiple clients within a regional
• Partner with the Business Analyst team in gathering requirements, creating documentation and analyzing business requirements at an individual client based level to deliver on client request
• Coordinate project meetings, prepare agendas, and track progress on project timelines via JIRA.
• Use problem solving skills to pull reports as needed to meet and exceed client SLA levels
• Act as a point of contact between business stakeholders and technical teams.
• Manage project documentation and ensure that it is kept up to date.
• Create and maintain reports, and create presentations used for various level of leadership
• Ensure clear communication of project or ticket goals, timelines, and expectations across all teams.
• Monitor the progress of various business analysis activities and report status updates.
• Identify risks with data integrity and apply the appropriate fixes as needed for client needs
• Create and maintain email and SFTP automation tasks to supply reporting to clients

Required Skills and Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field preferred.
• 1+ years of professional experience in a corporate setting supporting high volume teams
• Strong organizational and communication skills.
• Experience in project coordination or business analysis.
• Familiarity with project management tools (e.g. JIRA, MS Project, or equivalent).
• Ability to handle multiple projects and meet tight deadlines.
• Ability to work with multiple stakeholders across disparate teams
• Analytical skills to assist in interpreting business requirements and translating them into actionable tasks.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Basic understanding of project management life cycle

Preferred Skills and Qualifications:

• 1 - 2 years of experience in project management and/or analytics
• Beginner to intermediate SQL experience

The base salary hiring range for this position is $26.50 to $31.25. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

Signify Health is currently seeking a Major Incident and Problem Manager to join our IT Service Management team to lead the response to major incidents as well as proactive/reactive problems. The goal is to lead responses using ITIL processes to expedite resolutions to incidents and problems in order to minimize business, financial, reputational, and legal/regulatory risks. This role will be responsible for engaging stakeholders, business owners and key technical resources.  Key tasks will be driving bridge calls (facilitation, pace, activity, clarifying actions),  providing clear communication to various stakeholders, delivering process  training, identifying trends, producing monthly management/operational reports and various other activities related to IT service management.

The Incident/Problem Manager is expected to use their extensive knowledge of  both incident & problem management processes to mitigate impact and reduce the time to restore business services. Post restoration, this individual will need to track RCAs to completion and any associated remediation efforts to avoid future recurrence. This individual will be responsible for understanding multiple lines of businesses including customer segments and critical services, and developing a deep understanding of the applications and infrastructure components supporting these services. Individual will collaborate with team members to deliver an enterprise wide service will be a key success factor.

What will you do?

• Establish and drive the means to resolve incidents and restore business services as rapidly as possible
• Lead major incident bridge by driving resolver teams to incident resolution within the SLAs
• Continually assess business impact and articulate/communicate across multiple groups including executive management
• Ownership and execution of key activities of incident and problem management processes, including:
  • Event analysis, documentation and leveraging established processes to assign priority to incidents
  • Engage key resources including vendors as necessary (technical, product and executive management personnel)
  • Prompt communication to all affected parties, including executive management
  • Accurately track incident and problem records in ticketing systems (JIRA, ServiceNow, etc.)
  • Documentation of incident timeline and remediation actions
  • Lead post incident review meetings (Root Cause Analysis phase)
  • Record, assign and track corrective actions through closure
  • Prepare and present monthly metrics, status and service health reports
  • Manage key contacts and on-call schedules in paging system (Opsgenie)
• Lead post-incident event activities (reactive problem management) to identify/assign action items to prevent future occurrences by leveraging best practices of  ITIL problem management
• Develop and executive strategies to identify and address potential problems before they impact customers (proactive problem management)
• Conduct training and knowledge sharing sessions across various teams and new hires to help adapt to standardized processes.
• Continuous improvement and evolution of service management processes and procedures to maintain high quality and "industry-best" customer service
• Close collaboration with other service management functions (change management, service desk, etc) and assist as necessary in the spirit of one-team
• Provide on-call support during non-business hours (team provides 24x7 support for incidents)

We are looking for someone with:

• Minimum of 5 years experience in Major Incident/Problem management
• Excellent written and verbal communication skills with ability to explain/articulate technical and business concepts clearly and effectively.
• Strong analytical and problem solving skills
• Ability to facilitate conversations confidently and clearly on conference calls, in meetings, via collaboration tools, via email, and at all levels of the organization is essential.
• Experience working with engineering, product and business teams
• Strong interpersonal skills with ability to foster a positive working environment.
• Crisis management skills: able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state.
• Ability to maintain calmness during stressful situations
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Client focus and ownership, use of own initiative and a proactive approach to work.
• Ability to engage and manage vendors during critical events and problem investigations
• Ability to support On-call (team provides 24x7 support for incidents)
• ITIL Foundations Version 4 Certification preferred
• Experience with ticketing systems is a plus (Jira, Agile, Confluence, etc.)
• Knowledge/experience with a wide-range of enterprise technologies, including but not limited to, cloud technologies (Azure/AWS), distributed services (server and database), network, storage, web architecture, and microservices is a plus

The base salary hiring range for this position is $64,500 to $120,400. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

A  Software Engineer - DataQuality develops systems and processes to automate data quality monitoring throughout Signify Health’s infrastructure. This involves elements of data engineering, such as ingestion, transformation, and distribution of data.

What will you do?

• Communicate with business leaders to help translate requirements into functional specification
• Develop broad understanding of business logic and functionality of current systems
• Analyze and manipulate data by writing and running SQL queries
• Maintain and develop custom data pipelines using Python or similar technologies
• Analyze logs to identify and prevent potential issues from occurring
• Deliver clean and functional code in accordance with business requirements
• Consume data from any source, such a flat files, streaming systems, or RESTful APIs
• Engineer scalable, reliable, and performant systems to manage data
• Collaborate closely with other Engineers, QA, Scrum master, Product Manager in your team as well as across the organization
• Build quality systems while expanding offerings to dependent teams
• Comfortable in multiple roles, from Design and Development to Code Deployment to and monitoring and investigating in production systems.

Requirements

• Bachelors in Computer Science or equivalent
• Proven ability to complete projects in a timely manner while clearly measuring progress
• Strong data and software engineering fundamentals (data structures, algorithms, data modeling, ETL/ELT) 
• Experience using statistical methods to analyze and interpret data
• Strong understanding and demonstrated experience with at least one popular programming language (.NET or Java). Python preferred.
• Expertise in SQL.
• Strong experience with revision control (Git)
• Experience with cloud-based systems (Azure / AWS / GCP).
• High level understanding of big data design (data lake, data mesh, data warehouse) and data normalization patterns

• Demonstrated experience with Metrics, Logging, Monitoring and Alerting tools
• Strong communication skills

• Strong experience with use of RESTful APIs

• High level understanding of system deployment tasks and technologies. (CI/CD Pipeline, K8s, Terraform).

The base salary hiring range for this position is $92,300 to $160,800. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

Signify Health is currently seeking a Major Incident and Problem Manager to join our IT Service Management team to lead the response to major incidents as well as proactive/reactive problems. The goal is to lead responses using ITIL processes to expedite resolutions to incidents and problems in order to minimize business, financial, reputational, and legal/regulatory risks. This role will be responsible for engaging stakeholders, business owners and key technical resources.  Key tasks will be driving bridge calls (facilitation, pace, activity, clarifying actions),  providing clear communication to various stakeholders, delivering process  training, identifying trends, producing monthly management/operational reports and various other activities related to IT service management.

The Incident/Problem Manager is expected to use their extensive knowledge of  both incident & problem management processes to mitigate impact and reduce the time to restore business services. Post restoration, this individual will need to track RCAs to completion and any associated remediation efforts to avoid future recurrence. This individual will be responsible for understanding multiple lines of businesses including customer segments and critical services, and developing a deep understanding of the applications and infrastructure components supporting these services. Individual will collaborate with team members to deliver an enterprise wide service will be a key success factor.

What will you do?

• Establish and drive the means to resolve incidents and restore business services as rapidly as possible
• Lead major incident bridge by driving resolver teams to incident resolution within the SLAs
• Continually assess business impact and articulate/communicate across multiple groups including executive management
• Ownership and execution of key activities of incident and problem management processes, including:
  • Event analysis, documentation and leveraging established processes to assign priority to incidents
  • Engage key resources including vendors as necessary (technical, product and executive management personnel)
  • Prompt communication to all affected parties, including executive management
  • Accurately track incident and problem records in ticketing systems (JIRA, ServiceNow, etc.)
  • Documentation of incident timeline and remediation actions
  • Lead post incident review meetings (Root Cause Analysis phase)
  • Record, assign and track corrective actions through closure
  • Prepare and present monthly metrics, status and service health reports
  • Manage key contacts and on-call schedules in paging system (Opsgenie)
• Lead post-incident event activities (reactive problem management) to identify/assign action items to prevent future occurrences by leveraging best practices of  ITIL problem management
• Develop and executive strategies to identify and address potential problems before they impact customers (proactive problem management)
• Conduct training and knowledge sharing sessions across various teams and new hires to help adapt to standardized processes.
• Continuous improvement and evolution of service management processes and procedures to maintain high quality and "industry-best" customer service
• Close collaboration with other service management functions (change management, service desk, etc) and assist as necessary in the spirit of one-team
• Provide on-call support during non-business hours (team provides 24x7 support for incidents)

We are looking for someone with:

• Minimum of 5 years experience in Major Incident/Problem management
• Excellent written and verbal communication skills with ability to explain/articulate technical and business concepts clearly and effectively.
• Strong analytical and problem solving skills
• Ability to facilitate conversations confidently and clearly on conference calls, in meetings, via collaboration tools, via email, and at all levels of the organization is essential.
• Experience working with engineering, product and business teams
• Strong interpersonal skills with ability to foster a positive working environment.
• Crisis management skills: able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state.
• Ability to maintain calmness during stressful situations
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Client focus and ownership, use of own initiative and a proactive approach to work.
• Ability to engage and manage vendors during critical events and problem investigations
• Ability to support On-call (team provides 24x7 support for incidents)
• ITIL Foundations Version 4 Certification preferred
• Experience with ticketing systems is a plus (Jira, Agile, Confluence, etc.)
• Knowledge/experience with a wide-range of enterprise technologies, including but not limited to, cloud technologies (Azure/AWS), distributed services (server and database), network, storage, web architecture, and microservices is a plus

The base salary hiring range for this position is $64,500 to $120,400. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

This position is responsible for providing deskside and remote support to visiting CVS and Signify Health’s internal users. Our internal employees leverage our company systems and hardware to perform functions of the job that involve collaboration via Google Workspace and Slack, as well as other web applications. Support duties involve task and request support via JIRA, inventory control, and ongoing maintenance of conference rooms and provisioning.

Additional responsibilities involve Executive Support and being an Escalation Point for our IT ServiceDesk Team. Within End User Services, Service Desk specialists rely on you as an escalation point to help remediate ongoing technical issues. This involves knowledge sharing through training sessions, knowledge base article creation and assisting with inbound issues.

This role requires a customer first mindset when interacting with all end users and a collaborative attitude when addressing escalations from the IT Service Desk Team.

This role will report to our Supervisor Desktop Support

What will you do?

• Provides day-to-day support for end users desktop issues (hardware/software) and escalation path for Service Desk issues
• Responds to and resolves tickets in the Jira queue. Keeps tickets up to date ensuring customer is updated on progress
• Creates and updates SOP and knowledge base articles
• Checks and maintains conference rooms to ensure they are working properly
• Manages local office inventory
• Assists with deployments using an MDM solution 
• Assists in imaging process and provisioning of applications
• Assists infrastructure and tools teams with projects as needed

We are looking for someone with:

• Associate’s degree in computer related field or equivalent experience
• 3+ years successful work in IT Support (Desktop, In Person Support Required)
• Experience with application installations and management
• Prior experience with both phone and desk side support
• Experience with Cloud, SaaS, or other Web-based technologies
• Windows 10/11, MacOS, OKTA and Active Directory account management (required)

The base salary hiring range for this position is $29.00 to $30.00. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an Impact?

Join Signify Health's vibrant Site Reliability Engineering team as a Site Reliability Engineer. We’re seeking passionate individuals from diverse technical backgrounds. Reporting to the Manager of Site Reliability Engineering, we offer a collaborative environment that values each team member's unique contribution and fosters an inclusive culture.

Your Role:

• Developing strategies to improve the stability, scalability, and availability of our products.
• Maintain and deploy observability solutions to optimize system performance.
• Collaborate with cross-functional teams to enhance operational processes and service management.
• Design, build, and maintain application stacks for product teams.
• Create sustainable systems and services through automation.

Skills We’re Seeking:

• An eagerness to grow and collaborate in the field of Site Reliability Engineering.
• Strong familiarity with cloud environments (Azure, AWS, or GCP) and a desire to develop further expertise.
• Intermediate understanding of scripting languages, preferably with exposure to Bash or Python, and programming languages, preferably with exposure to Golang.
• Novice understanding of infrastructure as code, preferably with exposure to Terraform.
• Novice understanding of Kubernetes and containerization technologies.
• Novice understanding of CI/CD principles and willingness to guide and enforce best practices.
• Novice understanding of Site Reliability and observability principles, preferably with exposure to New Relic.
• A proactive approach to identifying problems, performance bottlenecks, and areas for improvement.

The base salary hiring range for this position is $72,100 to $125,600. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

As a Senior Database Reliability Engineer specializing in PostgreSQL, you will play a critical role in designing, managing, and optimizing our cloud based PostgreSQL database infrastructure. You will ensure the reliability, availability, and performance of our database systems while fostering a collaborative and innovative environment. This position requires deep operational expertise in PostgreSQL, experience with Azure, and a strategic mindset to drive database solutions that align with our commitment to reliability and sustainability.

Key Responsibilities:

• Database Management: Design, implement, and maintain PostgreSQL database systems, primarily managed instances in cloud environments (Azure), to ensure high availability, performance, and reliability.
• Performance Tuning: Conduct performance tuning and optimization of database queries, indexes, and configurations to enhance efficiency.
• Backup and Recovery: Develop and manage robust backup and recovery strategies, ensuring data integrity and availability in case of failures.
• Monitoring and Troubleshooting: Implement and maintain monitoring solutions using tools such as Redgate, pganalyze, and New Relic to proactively identify and resolve database issues, ensuring minimal downtime and optimal performance.
• Security: Implement and maintain database security measures, including user management, encryption, data masking and access controls, to ensure compliance with healthcare regulations.
• Collaboration: Work closely with cross functional teams to support application development and deployment processes.
• Documentation: Maintain comprehensive documentation of database configurations, procedures, scripts and best practices.
• Standards and Procedures: Provide guidance in the creation and modification of standards and procedures including scripts for automation and reporting for adherence to standards.
• On-call Support: Participate in on-call rotations as an opportunity to enhance the reliability and performance of our database systems, ensuring minimal disruptions and optimal performance without frequent interruptions.
  
  

What You’ll Need (Required Qualifications):

• Experience:
  • Minimum of 10 years of operational experience at scale in database management with at least 6 years focused on PostgreSQL.
  • Extensive experience managing PostgreSQL databases in cloud environments, particularly Azure. Experience with GCP is a plus but not required.
  • Hands-on experience with Continuous Integration/Continuous Deployment pipelines, Database/Schema as Code tools, and Git workflows.
  • Expert level experience analyzing and tuning queries to improve application performance.
  • Experience with database recovery, including point-in-time recovery and transaction wraparound process remediation.
  • Experience with management of Postgres Vacuuming process, able to design and implement processes and standards to prevent production impacting Vacuuming events.
  • Experience with PostgreSQL upgrade processes.
• Technical Skills:
  • Advanced knowledge of PostgreSQL architecture, performance tuning, and query optimization experience with Azure Query Performance Insight is a plus.
  • Advanced knowledge of operating databases at large scale in cloud-managed environments including optimizing for cpu, memory,IO usage and cost management.
  • Proficiency in automation tools such as Terraform, Ansible, and Flyway.
  • Strong understanding of security practices and compliance frameworks.
  • Extensive knowledge of PostgreSQL internals, index design, statistics and wait types.
• Soft Skills:
  • Excellent written and verbal communication skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
  • Strategic thinker with the ability to drive long-term database solutions aligned with business goals.
  • Collaborative and team-oriented, contributes ideas, suggestions, and effort to the group.
  • Ability to work effectively in a collaborative team environment or independently.

The base salary hiring range for this position is $108,900 to $189,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

A Data Engineer develops systems to manage data flow throughout Signify Health’s infrastructure. This involves all elements of data engineering, such as ingestion, transformation, and distribution of data.

What will you do?

• Train and coach other developers on engineering principles
• Investigate new tools, libraries, frameworks that exist or might exist for use in designing software
• Communicate with business leaders to help translate requirements into functional specification
• Develop broad understanding of business logic and functionality of current systems
• Analyze and manipulate data by writing and running SQL queries
• Analyze logs to identify and prevent potential issues from occurring
• Deliver clean and functional code in accordance with business requirements
• Consume data from any source, such a flat files, streaming systems, or RESTful APIs
• Interface with Electronic Health Records
• Engineer scalable, reliable, and performant systems to manage data
• Collaborate closely with other Engineers, QA, Scrum master, Product Manager in your team as well as across the organization
• Build quality systems while expanding offerings to dependent teams
• Comfortable in multiple roles, from Design and Development to Code Deployment to and monitoring and investigating in production systems.

Requirements

• Bachelors in Computer Science or equivalent
• Proven ability to complete projects in a timely manner while clearly measuring progress
• Strong software engineering fundamentals (data structures, algorithms, async programming patterns, object-oriented design, parallel programming)
• Strong understanding and demonstrated experience with at least one popular programming language (.NET or Java) and SQL constructs.
• Strong experience with big data pipelines in cloud and data normalization patterns. Experience with Orchestration tool, Snowflake and DBT is desired
• Strong experience with cloud-based systems (Azure / AWS / GCP).
• Strong experience with building big data pipelines (ADF / Data Bricks / Snowflake) and data normalization patterns 
• Strong communication skills
• Strong experience with use of RESTful APIs
• Demonstrated experience with Queuing technologies (Kafka / SNS / RabbitMQ etc)
• Demonstrated experience with Metrics, Logging, Monitoring and Alerting tools
• Demonstrated experience with revision control (Git)
• Demonstrated experience with deployment tasks and technologies. (CI/CD Pipeline, K8s, Terraform).
• High level understanding of frontend software applications, Angular preferred
• High level understanding of HL7 V2.x / FHIR based interface messages.
• High level understanding of more abstract, non-functional requirements (e.g. security, performance, scalability, monitoring) within system elements.
• Exposure to different types of patterns and can differentiate which patterns might be better for a specific problem.

The base salary hiring range for this position is $108,900 to $189,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

A Software Engineer - Datadevelops systems to manage data flow throughout Signify Health’s infrastructure. This involves all elements of data engineering, such as ingestion, transformation, and distribution of data.

What will you do?

• Deliver clean and functional code in accordance with business requirements.
• Consume data from any source, such as flat files, streaming systems, or RESTful APIs  
• Develop a high level understanding of data ecosystems and its impacts on adjacent systems.
• Interface with Electronic Health Records
• Engineer scalable, reliable, and performant systems to manage data
• Collaborate closely with other Engineers, QA, Scrum master, Product Manager in your team as well as across the organization
• Build quality systems while expanding offerings to dependent teams
• Implement observability in the form of metrics, logging, and monitoring
• Comfortable in multiple roles, from Design and Development to Code Deployment to and monitoring and investigating in production systems.

Requirements

• Bachelors in Computer Science or equivalent
• Proven ability to complete projects in a timely manner while clearly measuring progress
• Strong software engineering fundamentals (data structures, algorithms, async programming patterns, object-oriented design, parallel programming)
• Strong understanding and demonstrated experience with at least one popular programming language (.NET or Java) and SQL constructs.
• Experience writing and maintaining frontend client applications, Angular preferred
• Experience with revision control (Git)
• High level understanding of cloud-based systems (Azure / AWS / GCP).
• High level understanding of big data design (data lake, data mesh, data warehouse) and data normalization patterns
• High level understanding of Queuing technologies (Kafka / SNS / RabbitMQ etc)
• High level understanding of Metrics, Logging, Monitoring and Alerting tools
• Strong communication skills

The base salary hiring range for this position is $56,300 to $81,100. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

We are looking for a talented and experienced Senior UX Designer to join the Signify User Experience team. As a Senior UX Designer, you will be responsible for driving and delivering a human-centered design strategy to elevate our current customer experiences, serving as a mentor/resource for junior designers, and fostering a design culture throughout our organization. Your expertise in UX design, research, and design strategy will be essential in shaping our digital products and services. You will work to make user-centered design an intrinsic part of your cross-functional team’s culture. You will also help establish the standards, processes, and best practices for our UX practice. This highly visible role will be accountable for strong results and contribute to Signify’s experience strategies and tactical plans – prioritizing and capitalizing on business opportunities by partnering with leaders within Signify.

This role can be fully remote with a max travel expectancy of 10%.

What will you do:

• Lead UX design process for your product area, from early stage research to implementation and ongoing refinement, ensuring the delivery of high-quality user-centered designs that align with business goals and user needs.
• Set the design vision and strategy for your products, ensuring they align with user needs, business objectives, and industry best practices.
• Manage and prioritize design projects for your specific domain, allocate resources, and ensure timely delivery of high-quality design deliverables.
• Identify opportunities for and conduct generative and evaluative user research, including user interviews, surveys, and usability testing, to gain deep insights into user behavior, motivations, and pain points.
• Leverage user research findings to develop an in-depth understanding of psychology and behaviors and craft user personas, empathy maps, user flows, journey maps, and other artifacts that help inform the design process.
• Use research insights to identify opportunities, help shape product strategy, and inform design decisions and share those insights with Product & Technology to create a shared understanding.
• Collaborate closely with cross-functional teams, including product managers, developers, and stakeholders, to define product and project goals, requirements, and timelines.
• Collaborate with developers to ensure the successful implementation of design solutions and provide guidance on interaction design and front-end development best practices.
• Translate user insights and business requirements into intuitive, engaging, user-centered design solutions, including wireframes, prototypes, and visual designs that effectively communicate design concepts and interactions.
• Champion and advocate for a user-centered design approach, ensuring that all design decisions are based on user needs and clearly demonstrate how proposed solutions solve those needs.
• Present design concepts, solutions, strategies, and user research findings to stakeholders and effectively communicate the value and impact of UX design within the organization.
• Identify and measure behavioral analytics for your product that tie to product and business goals. Help development teams in implementing the appropriate analytics.
• Help shape the UX metrics used to show a clear impact and value to the organization.
• Stay up to date with industry trends, emerging technologies, and UX design methodologies, and apply them to continuously improve our design methods, processes, and deliverables.
• Foster a collaborative and innovative design culture within the team, encouraging creativity, continuous learning, and professional growth.
• Infuse the culture with a user-centric, design thinking mindset and advocate for the importance of UX within the organization.

Basic Qualifications:

• Bachelor's or Master's degree in User Experience, Digital Design, Human Factors Engineering, Human-Computer Interaction (HCI), Interaction Design, Computer Science, or other related creative or technical fields.
  An equivalent combination of training and experience may be considered instead of a formal degree.
• Minimum of 5 years experience in user experience, interaction design, or product design 
• Knowledge of research techniques, including both generative and evaluative methodologies
• Experience with behavioral analytics and UX measurement methodologies
• Exceptional ability to create wireframes, user flows, prototypes, and other artifacts to effectively communicate design concepts
• Strong analytical and problem-solving skills with the ability to translate complex user needs into intuitive and engaging design solutions
• Proficiency in design tools such as Sketch, Adobe XD, Figma, or similar software
• Strong expertise in user-centered design principles, methodologies, and best practices
• Exceptional communication and presentation skills, with the ability to effectively articulate user needs, design concepts and rationale, strategies, and research findings to stakeholders and gain support and commitment
• Demonstrated experience leading projects
• Proactive and self-motivated with a strong attention to detail and a passion for creating exceptional user experiences
• Ability to work collaboratively with cross-functional teams and manage multiple projects in a fast-paced environment
• Understanding of front-end development technologies (HTML, CSS, JavaScript, etc.) and how they contribute to features or constraints in order to effectively collaborate with and support developers
• Proficiency working with design systems and component-based design
• Experience with design thinking methodologies and facilitating design workshops
• Experience designing products that meet accessibility standards and working with developers to implement accessible solutions
• Previous experience in an Agile development environment.
• Experience designing for multiple platforms (web, mobile, tablet, etc.) and understanding their unique constraints and requirements

Preferred Qualifications

• Previous experience with consumer communications and engagement platforms is strongly desired
• Knowledge of UX in healthcare services
• Enterprise UX experience
• Experience in UI design including a strong grasp on visual hierarchy, spacing, typography, etc.
• Experience building or contributing to a design system

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.