About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

We are seeking a Senior Customer Success Manager to lead strategic client engagements, drive technical solutions, and manage renewals and upsells. Simon’s CSMs serve as the primary point person for our clients - high growth venture backed companies and leading enterprise brands! In this role you will lead every phase of the post-sale relationship, from integration to campaign development and launch to renewal. Simon CSMs are responsible for maximizing client value on our platform, helping to develop strategies driving millions in incremental revenue for clients and enabling clients to implement these strategies within our platform. You will be responsible for client engagement across the platform and ensuring overall client happiness and renewals.

This position is ideal for you if you are someone who is analytically-minded and interested in learning tech from the ground up, but also communicates clearly and is passionate about building relationships. This is a great opportunity for someone who wants to work for a scrappy start-up and learn a plethora of skills by wearing a lot of hats! 

What You’ll Do

• Engage with business and marketing leaders to understand their strategy in using our platform and the marketing and data teams to implement that strategy. This includes leading data driven and product discussions with business leaders
• Work with Simon Data's customers on data integration and analysis to help drive their retention marketing and customer lifecycle goals
• Lead integration efforts with clients, working closely with our integration engineering team to provision client accounts, get data pipelines configured and ensure the client is setup for success on the Simon platform
• Build client relationships
• Educate customers on new product offerings and drive adoption
• Increase the services and the value that Simon provides our customers
• Negotiate renewals by ensuring platform value is realized to the fullest extent
• Generate referrals through introductions from current happy clients
• Champion processes and product improvements
• Drive and improve our efficiency and effectiveness by developing materials, tools, and processes for efficient and effective integrations with our clients’ systems
• Work closely with technical and product teams to determine the short and long term product roadmap - be the voice of the customer to drive product initiatives
• Develop systems to streamline the engineering support we offer clients post-integration
• Compile training materials to keep clients well ­versed in the nuances of our complex product offerings
• Collaboration and Influence: Work closely with cross-functional teams, including Sales, Customer Success, Product & Engineering, to drive successful outcomes for customers and for TAM
• 20% travel to client meetings and trade shows expected. 

Qualifications

• 5+ years of experience in consulting, customer success, or client facing roles
• Analytical skill set, with experience in Excel or BI platform
• Have used CRM tools (i.e. Salesforce) and Project Management tools (i.e. Taskray)
• Experience with CDWs (Snowflake, Google BigQuery and Redshift are a plus)  
• Operate independently / autonomously / minimal supervision
• Strong eye for business, ability to strategically partner with clients
• Strong project management and individual organizational skills
• Results-driven strategic problem solver who is able to thrive in an unstructured and fast-paced environment
• Experience managing enterprise or large SMB customers ranging various adoption of the platform and customer health (10-15 customers)
• Query language experience a plus (e.g. SQL)
• Experience managing technical experience in complex customer environments with strong product command and technical knowledge
• Thoughtful, curious and a problem solver
• Bachelor's degree in Engineering, Mathematics, Economics or other quantitative field

This position is remote, however, candidates must live in Eastern Time. 

What We Offer

• 100% coverage of medical premiums for employee AND family
• Flexible PTO 
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development Stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $95,000 to $120,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Great sales organizations are built on focus, cohesion, drive, and - of course - a winning product. At Simon, we’ve built a first-of-it’s kind data and marketing application that benefits from the rapid growth of the cloud data ecosystem and enables businesses to deliver the next generation of customer experiences.  

We are seeking a highly motivated and results-oriented Account Executive to join our dynamic sales team. As an Account Executive at Simon Data, you will be responsible for driving revenue growth by working closely with potential clients, understanding their business needs, and positioning Simon Data as a solution to their challenges. You will play a crucial role in identifying and closing new business opportunities and you'll be a key contributor to growing the top line in a category-shaping company

This role requires a strong work ethic, excellent communication skills, teamwork, and the ability to build and maintain relationships with key stakeholders.

What You’ll Do

• Manage the sales cycle from initial contact through negotiation, closing deals, and contract signing, ensuring customer satisfaction and achieving sales targets.
• Understand customers' business needs and pain points, articulate the value proposition of the Simon Data solution, and align them with clients' objectives to drive sales.
• Execute proofs of concept, requiring strong project and stakeholder management skills, as well as the ability to translate customer objectives to strategies and use cases
• Build relationships with the C-Suite and with top Marketing and Tech VPs at high-growth and leading mid-market and enterprise companies, helping them tackle mission-critical problems
• Collaborate with internal teams, including marketing, product development, and customer success, to drive customer acquisition, retention, and product enhancements.
• Develop a deep understanding of our products, features, and benefits to effectively demonstrate their value to prospective clients.
• Stay up-to-date with industry trends, competitor offerings, and market dynamics to identify opportunities and maintain a competitive edge.
• Support positioning within the product itself, working with product to drive content creation around feature releases

Qualifications

• Proven experience in B2B SaaS sales, ideally in the cloud data warehouse, customer data platform, or marketing technology space, with a track record of meeting or exceeding sales targets
• Excellent verbal and written communication skills, with the ability to deliver compelling presentations and negotiate effectively with clients
• Proactive, self-starter with a strong work ethic and the ability to work independently in a fast-paced, target-driven environment
• Ability to build and maintain strong relationships with customers, prospects, and internal stakeholders
• Ability to support demand generation efforts and work collaboratively to build pipeline 
• Collaborative style when working across teams
• Quick learner who can absorb and understand the dynamic MarTech landscape at pace
• Strong analytical and problem-solving skills to identify customer needs and propose tailored solutions
• Flexibility to travel for key meetings at your discretion
• Proficiency in the Google office suite (e.g. Gmail, Google Slides), Slack, and Salesforce CRM, Gong and Outreach

What We Offer

• 100% coverage of medical premiums for employee AND family
• Flexible PTO 
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $100,000 to $130,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

The Enterprise Customer Success Manager role is all about ensuring that Simon’s largest, most sophisticated clients extract as much value out of our platform and services as possible. As the owner of a portfolio of strategic accounts, you are accountable for the success of each partnership; which you will ensure by devising creative and thoughtful strategies for delivering material business value and marshaling the cross-functional resources required to execute against those strategies. The Enterprise Customer Success Manager (SAM) at Simon Data is accountable for a book of business of existing client accounts that Simon cannot afford to lose. The SAM is persistent in their quest to produce value to portfolio customers where Simon can support data and marketing needs. As the person accountable for success or failure of the account, you will set the example for cross-functional resources that deliver the technical account management to make your clients happy and healthy. To this extent, you will leverage your technical knowledge of the platform to drive business decisions while other members of the assigned client team will drive technical solutions and enablement. 

You will develop deep, trusted relationships as you work with customers across every phase of the client lifecycle - from integration and onboarding, to campaign ideation, launch, and iteration, to partnership review and contract renewal.

Enterprise Customer Success Managers deliver value to our enterprise clients by leading ideation and strategy sessions, driving cross-functional alignment, ensuring the deployment of end-to-end solutions, and pushing process improvements. In doing so, you help marketing and data teams at some of the world’s largest brands to deploy campaigns that drive millions of dollars in incremental revenue for their businesses.

What You'll Do

• Lead and grow a portfolio of Simon Data's largest and most sophisticated client accounts 
• Devise in-depth account strategies that drive significant business value for your clients and cement Simon’s stickiness and account expansion opportunities
• Collaborate with internal and external stakeholders to drive alignment around top-level strategies and drive the execution and delivery against that strategy
• Cultivate deep partnerships with your clients through thoughtful and persistent discovery of client business problems, and consistent delivery of value against priority challenges
• Become the leading expert at Simon Data on the businesses of each client in your portfolio so that you can drive decisions in executive / C-level conversations both internally at Simon and externally at the clients
• Leverage deep product and marketing technology knowledge to build trust with customers and influence their buying decisions
• Partner with Product and Engineering teams to shape the direction of Simon’s product strategy and investments in the support of our largest customers
• Lead contract renewal and upsell discussions with customers while partnering with the Simon Data Finance Team on negotiations

Qualifications

• 7-10 years of professional experience, with 5+ years managing client relationships at a SaaS company
• Bachelor's degree
• Proven ability to lead large, complex projects across multiple partners and functions
• Strong ability to understand technical concepts and problem solve
• Excellent verbal and written communication skills
• High emotional intelligence
• Deep intuition for business
• Proficiency working with data in SQL
• Experience with email marketing, push or SMS software
• Familiarity with technologies like APIs, HTML, CSS, and Javascript
• Ability to thrive in an unstructured and fast-paced environment
• Personable, collaborative, and a sense of humor
• Willingness to travel up to 20%

** Candidates must live an Eastern Time Zone (  Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, and West Virginia).**

What We Offer

• 100% coverage of medical premiums for employee AND family
• Flexible PTO 
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $115,000 to $140,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Do you enjoy creating vibrant web applications to help users easily navigate their daily roles? As Senior Full Stack Engineer at Simon, you will be collaborating with hard-working engineers every single day. Our full-stack engineers are responsible for our entire web application, our massive integrations platform, and our real-time API service. Our clients rely on Simon to engage with hundreds of millions of customers -- sending over billions of messages annually. Successful engineers have a readiness to seek sophisticated problems; build fault-tolerant, highly available systems; and pivot as our business continues to scale.

What You’ll Do

• Write code to push our Django application to its limits and design new architecture to scale it to 10x the traffic
• Find ways to develop and standardize our integrations into third-party channels
• Enhance current integrations to be fault-tolerant while keeping scalability and costs in mind
• Sometimes use React to enhance a UI element or component to better align to your solution
• Own real-time marketing integrations from end-user action to third-party engagement like Push Notification, Email, and In-app Messaging across multiple providers
• You’ll participate in team-wide discussions ranging from architecture to developer efficiency to security to the best IDE
• Participate in our mentorship program, whether that’s helping your coworkers expand their skill set or learning from them to expand your own

Qualifications

• Proficiency using Python to derive outstanding solutions
• Minimum of 3 years of in-depth software development experience crafting, deploying and owning several substantive projects with company-wide impact
• Demonstrated ability working with various functional owners across departments (spanning product management, program management, as well as Dev/Tech Ops)
• Knowledge and experience using Front-end frameworks like React
• Value rapid iteration versus extended debate

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Do you enjoy figuring out how everything is related and working as it should? As a member of our Technical Support team, you will help sort and resolve issues that impact reliability and speed of our product. You’ll recognize and prioritize trends in customer issues and help create processes to address them. You will grow to be a resource across the company as you deepen your knowledge of the engine that runs Simon Data. You will partner with our Customer Success, Product Management, and Engineering teams to quickly navigate tricky requests and customer issues.

What You’ll Do

• Work through and own escalated questions and issues with the goal of solving issues, identifying remediation steps, training others and updating the knowledge base.
• Track and report on issue types recommending product and process improvements 
• Debug and troubleshoot complicated, technical issues
• Partner with Customer Success, Product Management, and Engineers to help identify improvement areas
• Take part in a 24/7 on call process to ensure our systems are operating as expected and escalation paths are followed if needed

Qualifications

• Ability to troubleshoot technical problems using SQL, Python, and debugging Jinja
• Ability to read and comprehend code (preferably Python) to troubleshoot and recommend fixes
• Strong communication skills
• A passion for working with data
• Thoughtful, curious and a problem solver
• Personable, collaborative, and a sense of humor
• Previous background as an engineer a plus

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

As our Director of Demand Generation, you’ll coach and lead a team of world-class marketers to drive the growth of Simon Data. 

We are looking for a scrappy builder who likes getting into the details of b2b demand generation. To be successful in this role, you will interact with our product, sales, customer success, and partnerships teams. Reporting directly to the Head of Marketing and Partnerships, this role will be responsible for generating pipeline for our Go-To-Market Sales team. 

The ideal candidate has experience with B2B growth marketing, thrives in a dynamic environment, loves to manage demand marketing teams, and has a proven track record of building and executing programs that have driven net new revenue growth. But, most of all, while this is a leadership role, you will also be rolling up your sleeves, cracking open a Google Sheet, and diving into the numbers. This is a player-coach role. 

What You’ll Do

• Develop and maintain a full-funnel digital strategy to attract, nurture, and convert new leads into opportunities across all marketing channels, including content, webinars, field events, paid ads, product launches, and inbound/outbound strategies.
• Manage a small-yet-mighty team of content and growth marketers to coordinate marketing efforts across all touchpoints. 
• Collaborate with the entire Simon org to build marketing programs that drive business results.
• Continuously improve messaging and targeting to ICP audiences.
• Experiment with non-traditional channels to unlock new streams of pipeline for the business.
• Develop and manage team OKRs  

Qualifications

• 10+ years of growth marketing experience for B2B brands with a proven track record of optimizing marketing campaigns to boost primary KPIs.
• Strong grasp of growth marketing principles, primarily conversion best practices in copywriting, landing page design, and nurture series development.
• Demonstrated ability to understand buyer journey stages and audience personas to effectively nurture leads through the funnel.
• Ability to think analytically to set and exceed performance targets.
• Proficiency with Salesforce CRM to measure and analyze pipeline generation and closed-won revenue generated from demand generation initiatives
• Experience using ABM strategies to market high-ACV SaaS products with 60+ day sales cycles and build sales pipeline.
• Proficiency in Hubspot or similar marketing automation tools.
• Knowledge of SEO tools and best practices
• ​​Working knowledge of web and app technology: cookies, pixels, SDKs, tracking, tagging, APIs. Segment and /or Google Tag Manager.
• Background with community building on social channels such as LinkedIn, Slack, newsletters, and others is a plus, but not required.

What We Offer

• 100% coverage of medical premiums for employee AND family
• Flexible PTO 
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $160,000 to $190,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Do you enjoy figuring out how everything is related and working as it should? As a member of our Technical Support team, you will help sort and resolve issues that impact reliability and speed of our product. You’ll recognize and prioritize trends in customer issues and help create processes to address them. You will grow to be a resource across the company as you deepen your knowledge of the engine that runs Simon Data. You will partner with our Customer Success, Product Management, and Engineering teams to quickly navigate tricky requests and customer issues.

What You’ll Do

• Work through and own escalated questions and issues with the goal of solving issues, identifying remediation steps, training others and updating the knowledge base.
• Track and report on issue types recommending product and process improvements 
• Debug and troubleshoot complicated, technical issues
• Partner with Customer Success, Product Management, and Engineers to help identify improvement areas
• Take part in a 24/7 on call process to ensure our systems are operating as expected and escalation paths are followed if needed

Qualifications

• Ability to troubleshoot technical problems using SQL, Python, and debugging Jinja
• Ability to read and comprehend code (preferably Python) to troubleshoot and recommend fixes
• Strong communication skills
• A passion for working with data
• Thoughtful, curious and a problem solver
• Personable, collaborative, and a sense of humor
• Previous background as an engineer a plus

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Solutions Architects are primarily responsible for integrating and onboarding new customers, onboarding existing customers to new product offerings, and providing product/domain expertise to the broader Client Delivery team to help bring our customer’s most complex use cases to life.  We’re looking for process-oriented people, who enjoy working in a fast-paced environment, and who love learning.  You are critical to the long-term success of our customers as you’ll be advising them on the best ways to integrate Simon to their existing martech stack and orchestrate their highest value campaigns.

What You’ll Do

• Support technical aspects of customer onboarding to ensure Simon customers get value from the product as quickly as possible
• Work with customer marketing, product, and engineering teams to advise them on how Simon will fit into their marketing and data stack
• Translate customer use cases into workflows in Simon
• Diagnose challenges at the intersection of data and marketing facing CMOs, CTOs and VP-level leaders at F1000s and high-growth companies
• Work closely with Simon Data’s sales, client solutions, engineering and product teams to help shape product vision and deployment strategy
• Convey the voice of customers to a product and engineering team that is passionate about quality, staying ahead of the curve, teamwork, and supporting customer objectives

Qualifications

• 5+ years  of professional work experience; at least 2 of which are in solutions architecture, sales engineering, or SaaS implementation
• Strong business acumen, ability to strategically partner with clients
• Knowledge with complex data models and mapping business needs to technical needs and vice versa
• SQL expertise or similar relevant programming languages
• Deep understanding of APIs, web/mobile sdks, and related technologies
• Results-oriented strategic thinker who is able to thrive in an unstructured and fast-paced environment
• Intellectually curious and a problem solver
• Superior emotional intelligence and communication skills
• Ability to quickly absorb and comprehend the ever-changing landscape of data and marketing technology (prior knowledge a plus)
• Ability to work independently to deliver outcomes, and collaborate with and across teams
• Superior presentation skills and the ability to think on your feet
• Bachelor's Degree ( Computer Science, Data Analytics or technical a plus)

What We Offer

• 100% coverage of medical premiums for employee AND family
• Flexible PTO 
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $115,000 to $140,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Do you enjoy figuring out how everything is aligned and working as it should? As a leader for our Operations Management team, you will contribute to and manage a team of support engineers to triage and resolve support issues that impact reliability and speed of our product. You will also help recognize and prioritize trends in customer issues and implement team processes to address them. You will grow to be a resource across the company as you deepen your knowledge of the engine that runs Simon Data. You will help grow our support team by nurturing them in their career growth, assisting them to onboard, and help them navigate tricky tickets and customer issues. You will help drive improvements by defining and tracking key performance indicators and meeting service level agreements.

What you’ll do

• Help grow a support team that aligns to improve efficiencies in our support model
• Act as a player/coach to set the standard for superior quality support and customer experience
• Train, onboard, and manage new support team members 
• Track and report on team performance and work
• Partner with Support, Customer Success, Product Management, and Engineering to help identify improvement areas
• Run and coordinate a 24/7 on call process to ensure our systems are operating as expected and escalation paths are followed if needed

Qualifications

• 5+ years of management or team leadership background
• Proven ability to successfully guide teams & projects
• Ability to troubleshoot technical problems using SQL, reading Python, and debugging Jinja
• Ability to read and understand code (preferably python) to troubleshoot and recommend fixes
• Strong communication and relationship building skills
• Fluency in Spanish
• A passion for working with data
• Thoughtful, curious and a problem solver

What We Offer

• 100% coverage of medical premiums for employee AND family
• Flexible PTO 
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $100,000 to $125,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Solutions Architects are primarily responsible for integrating and onboarding net-new customers, onboarding existing customers to net-new product offerings, and providing product/domain expertise to the broader Client Solutions team to help bring our customer’s most complex use cases to life.  We’re looking for process-oriented people, who enjoy working in a fast-paced environment, and who love learning.  You are critical to the long-term success of our customers as you’ll be advising them on the best ways to integrate Simon to their existing martech stack.

What You’ll Do

• Lead a team of solution architects to support the technical aspects of customer onboarding, ensuring seamless integration and value realization from Simon's products and services.
• Collaborate with customer marketing, product, and engineering teams to provide strategic guidance on incorporating Simon into their marketing and data infrastructure.
• Develop and oversee the translation of customer use cases into robust workflows within Simon's ecosystem, ensuring alignment with business objectives.
• Provide expert analysis and guidance on complex challenges at the intersection of data and marketing, catering to C-level executives and top-tier leaders at Fortune 1000 companies and high-growth enterprises.
• Drive collaboration across sales engineering, customer delivery, engineering, and product teams to refine product vision and deployment strategies, ensuring alignment with customer needs and market trends.
• Champion the voice of customers within the organization, advocating for their needs and objectives while fostering a culture of innovation, quality, and customer-centricity.
• Mentor and develop solution architects, fostering their professional growth and ensuring the team's effectiveness in delivering exceptional service and support to clients.
• Provide hands-on management and mentorship to the solution architect team, guiding their professional development, fostering a culture of collaboration, and ensuring the team's success in delivering high-quality solutions and exceptional customer service.
• Identify opportunities for process optimization within the solution architecture team and across customer onboarding workflows, implementing best practices and streamlining procedures to enhance efficiency, accelerate time-to-value, and drive continuous improvement initiatives.
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• Diagnose challenges at the intersection of data and marketing facing CMOs, CTOs and VP-level leaders at F1000s and high-growth companies
• Work closely with Simon Data’s sales, client solutions, engineering and product teams to help shape product vision and deployment strategy
• Convey the voice of customers to a product and engineering team that is passionate about quality, staying ahead of the curve, teamwork, and supporting customer objectives

Qualifications

• 10+ years  of professional work experience; at least 4 of which are in solutions architecture, sales engineering, or SaaS implementation
• 4+ years of management experience
• Strong business acumen, ability to strategically partner with clients
• Knowledge with complex data models and mapping business needs to technical needs and vice versa
• SQL expertise or similar relevant programming languages
• Ability to read and understand Python
• Deep understanding of APIs, web/mobile sdks, and related technologies
• Results-oriented strategic thinker who is able to thrive in an unstructured and fast-paced environment
• Intellectually curious and a problem solver
• Superior emotional intelligence and communication skills
• Ability to quickly absorb and comprehend the ever-changing landscape of data and marketing technology (prior knowledge a plus)
• Ability to work independently to deliver outcomes, and collaborate with and across teams
• Superior presentation skills and the ability to think on your feet
• Bachelor's Degree ( Computer Science, Data Analytics or technical a plus)

What We Offer

• 100% coverage of medical premiums for employee AND family
• Flexible PTO 
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $140,000 to $190,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.