Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

In orden to work as a Billing Analyst, you will work with:

• Perform billing assistance duties in a business or corporate setting facility.
• Prepare and send invoices to clients and customers.
• Process, prepare and complete third party invoices.
• Check and issue billing adjustments to customers.
• Perform daily closing and balancing of payments and receipts.
• Maintain and manage daily logs of transactions in an organized manner.
• Uploading invoices to Client portals when applicable;
• Validate billing in interfaces with the electronic billing systems of the countries in charge.
• Preparing billing list of customers by country (Consecutive billing)
• Preparing the Income reconciliation;
• Intercompany Report Billing;
• Preparation of Credit Notes and Debit Notes;
• Consecutive reports of credit notes and debit notes;
• Customer listings
• General Account Knowledge

• Bachelor's Degrees in Accounting;
• Experience in billing process;
• Knowledge in local tax and billing process with SAT (4.0);
• Previous experience in ERP (SAP, ORACLE);
• Good Comunication;
• Organized;
• Intermediate level of English;

Benefits. Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!

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ClickSend is a global leader in business communication solutions. Our reputation is built on technical expertise, industry experience, quality support and service reliability. We are a business communications software company that provides companies of all shapes and sizes the ability to easily send and receive SMS, MMS, Rich Media, Email, Voice and even Post worldwide via web, app, or API. From bulk marketing to mission-critical solutions, we provide the telecommunications glue that connects the world.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re creative problem solvers and we get stuff done but in a relaxed environment that’s not big on overly structured hierarchies. We’re part of the MessageMedia Group (based in Melbourne) and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality.  We maintain a spectacular work life balance and try to mix a little fun and music into our days. MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.

We are looking for a passionate and pragmatic UX/UI Designer who is eager to join a fun, collaborative team in a newly created role. You’ll be working closely with product managers to enhance our flagship messaging platform. This role will suit someone who finds hands-on work really fulfilling. You’ll be experienced in creating user flow diagrams, participating in research and validating ideas, building prototypes and designing intuitive interfaces.  

You’ll be required to understand the business and user’s needs and translate these needs into intuitive experiences with a focus on research, interaction design and technical feasibility. Experience working on SaaS products in an agile environment is highly desirable.

Key responsibilities:

• Apply a user centred design approach to create optimised experiences for our web products.
• Work with key partners across the business to develop solutions through ideation, exploration, and user validation.
• Participate in research and communicating findings, conceptual ideas, detailed designs, and user flows both verbally and visually.
• Present design solutions to stakeholders, justify design decisions and incorporate feedback into the design cycle.
• Articulate the “why” and lead discussions around your process, explorations, and conclusions.

The successful candidate will have proven UX, product or interaction design experience in SaaS products. The ability to work collaboratively with product managers and developers to deliver products from ideation through to production. Sound expertise turning complex business problems into intuitive and engaging digital products. You will have a strong command of interaction and visual design and mastery of industry tooling (ideally Figma). Your portfolio will demonstrate a familiarity with user-centered design methods, an eye for detail, the ability to generate intuitive solutions for complex problems and experience with information architecture will be looked upon favorably.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering:

• WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
• PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
• TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

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Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

Providing innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. Sinch is the number one choice for easy and engaging business messaging.

We are seeking a Security Engineer to join our global team. In this role you will be responsible for designing, implementing, and maintaining security protocols to safeguard sensitive information, such as customer data and company intellectual property. Must have a deep understanding of networking and system architecture, as well as knowledge of current and emerging threats and technologies. The Security Engineer plays a crucial role in incident response and developing strategies to prevent future attacks. This position requires strong analytical and communication skills, as well as a commitment to staying up to date with the latest trends and best practices in cybersecurity.

Key responsibilities:

• Responsible for assessing and understanding the threat landscape by working with other Cyber functions such as Offensive Security, Digital Forensics etc. and architecting solutions to calibrate risk consistent with risk tolerance.
• Reviewing security intelligence information and researching emerging threats - to proactively identify and prevent potential threats. 
• Build and/or tune Sinch security tools, such as EDR, email security, and vulnerability scanning and SIEM solution to ensure that alerts are effective and actionable.
• Augment Incident Response team to ensure 24/7 coverage and operations. Responsibilities sometimes will require working evenings and weekends, sometimes with little or no advanced notice.
• Be able to effectively communicate, both written and verbally, complex security and technical concepts to a wide variety of stakeholders and partners and build and leverage and earn the trust of stakeholders at all levels of the organization.
• Establish and modify runbooks that provide other subject matter experts with a consistent manner of executing the processes.
• Employing the security technologies to continuously monitor the company’s assets, conduct technical analysis of network traffic to identify anomalies and then taking action to respond to potential vulnerabilities and threats.  

The successful candidate will possess the following skills and attributes:

• Proven experience in working on threat, vuln, fraud or compliance - ideally building or supporting cross-functional mitigation programs.
• A background that involves creating a layered security perimeter in the context of a cloud- and container-based microservices.
• Experience supporting (or building) a security operations function in startup environments, ideally serving as incident commander for security incidents.
• Knowledge of networking fundamentals, including TCP/IP, OSI stack model, L2, L3 and L7 fundamentals and raw packet analysis. Fluency with common cryptographic modalities
• Experience using tools like LogRhythm, Nessus, CASB manage threat telemetry.
• One industry-recognized security certification (CEH, CISSP, CCSP, CISA) -- or the willingness to secure one within six months.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering:

• WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
• PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
• TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

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Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world’s largest tech companies, rely on us for their customer communication needs.

We dream big – for our company, our customers and our employees – and we hire the best talent worldwide to help us bring our vision to life. We have near 4,500 Sinchers in more than 60 countries – probably somewhere near you!

We are seeking a Compliance Officer to help develop Sinch’s Ethics & Compliance Program globally. Ethics & Compliance is one of our core pillars of business and we look forward to further supporting the business and enabling ethical business wherever we operate.

About the role

As the Compliance Officer you will work closely with our VP, Group Ethics & Compliance to support the development of our compliance program globally. Responsibilities include refining our governing documents and related processes/controls, driving awareness by providing training on our ethical framework and related compliance risk bands, assisting with allegation intake and internal investigations. 

You will work together with other internal and external experts, within Group Legal and with other areas in the company, and interact with management and staff on all levels globally.

This role is based in Stockholm or Paris and reports to our VP, Group Ethics & Compliance.

About You

To be successful in the role, you have legal knowledge and commercial understanding and mindset. You have excellent judgement, high integrity and ethical standards. You are a problem solver who has the strategic judgement and the capability to think through complex issues and find practical solutions with the business in mind. You enjoy working independently in a fast-paced international environment, as part of a bigger context and a global legal team.

You have:

• Proven experience of qualified compliance work including developing programs and policies as well as ethical frameworks across several compliance risk bands
• Experience from working in a complex global organization is an advantage
• Experience from telecommunications or IT industry is an advantage
• A law degree or masters degree in business, accounting, economics or a related field from a renowned university is desirable
• Fluency in English is required, second European language is desirable

Our Values

At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

Bring your authentic self to Sinch

Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Our Hiring Process 

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.

Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.

If this role isn't what you're looking for, please consider other open roles on our career page: https://www.sinch.com/careers/

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About Us 

Sinch is a global leader in cloud communications, helping businesses connect with their customers on their mobile phones. We reach every phone on earth, with over 147 billion conversations every year. Our technology powers the world's leading communications platforms.  

Are you passionate about being the go-to resource for developer inquiries? Do you thrive on analysis, optimization, and clear communication? If so, we want you on our team! We're expanding our third-line support for our Voice, Video, and Verification products and are looking for someone who can help us become the best we can be. Are you ready for the challenge?

We're strengthening our engineering team with a Developer Support Engineer who will serve as the bridge between our clients' developers and our internal team.

Role Overview

As a Developer Support Engineer, you will be responsible for enhancing the developer experience by continuously improving our reference implementations, sample apps, and documentation, while providing top-notch support to our clients' developers. You'll troubleshoot customer integrations of our SDKs and APIs, track FAQs, and identify patterns that highlight potential SDK improvements. Our SDKs use WebRTC technology, making it easy to add real-time, in-app voice and video calling to our clients' websites or apps.

Responsibilities

• Handle and analyse third-line support inquiries to ensure our FAQs remain relevant.
• Help keep our developer documentation up-to-date and user-friendly.
• Build reference implementations and sample apps to simplify the integration of our voice, video, and verification SDKs.
• Collaborate closely with other engineers to stay informed about important updates and new releases.
• Focus on quality assurance and provide first-class support to developers.
• Communicate effectively with clients, ensuring their technical issues are resolved promptly and clearly.
• Conduct QA testing of SDKs on mobile devices to ensure optimal performance and usability.

Requirements

• Degree in IT, engineering, or a related field, or equivalent work experience.
• High proficiency in English, particularly in writing.
• Strong communication skills, with experience in handling customer support.
• Experience in app development or relevant development roles.
• Strong understanding of the development process and effective communication with developers.
• Interest in voice and video calling technologies.

Good to have

• Familiarity with Android and iOS application development (Kotlin, Swift).
• Experience of using tools such as Datadog and Kibana for monitoring systems and performing root cause analysis through detailed log and metric exploration.
• Previous experience in a similar support role.
• Experience with voice and video calling.
• Familiarity with WebRTC technology, IP networks or telecom networks.
• Experience in manual and automated QA testing of SDKs on mobile devices.

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We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.

We believe equal opportunities are the key to our success. No matter who you are, you’ll be able to explore career options, face captivating challenges, and build skills alongside outstanding people.

We're seeking an experienced Network Engineer to join our Public Cloud Integration team and play a key role in shaping Sinch’s network infrastructure. You will have the opportunity to lead and enhance our network across co-location data centers, AWS, and other cloud service providers. If you possess deep technical expertise in Network Architecture, managing global bandwidth, particularly in Cisco iOS, ASA, routing protocols, IPSec, MPLS, and hybrid infrastructure integration, we look forward to hearing from you.

This role is based in Atlanta or East Coast timezone in USA, and functions under a hybrid model, reporting to the Head of Cloud Network.

Responsibilities

• Coordinate, maintain, and architect all network and security devices.
• Proactively monitor systems for performance issues and participate in capacity planning, analysis, and system implementations.
• Lead troubleshooting efforts with internal teams and external partners to ensure system stability.
• Build and maintain documentation for data centers, systems, applications, and networks.
• Collaborate with global team members to safeguard the confidentiality, integrity, and availability of Sinch network and services.
• Perform site inventories and installations at various local and remote data center locations as needed.
• Contribute to rotational on-call duties.

We believe you’re experienced with network performance monitoring, enterprise-level data center design, and Linux/Unix networking. Your knowledge of cloud infrastructure, knack for delivering results, impressive multitasking abilities, and strong communication skills stand out. You perform well under pressure and excel in managing project details.

To contribute to this role, we see that you have experience in:

• Switching (spanning tree, Ether-Channel, 802.1q VLANs).
• Routing expertise (BGP, OSPF, EIGRP).
• Packet capture and analysis.
• Implementing IP layer access control and configuring IOS and ASA based IPSEC VPNs.
• Upgrading IOS, ASA, and associated software.
• Networking in AWS and understanding cloud environments.
• Change Management and ITIL processes.
• Additional System Administrator knowledge at the infrastructure level is beneficial.

Ready to chase your dreams?

If you're passionate about ensuring network reliability, optimizing performance, and collaborating with a distributed team, this role is for you!

Our corporate language is English. Please submit your application in English.

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $105,664 - 132,080. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.

This role will be accepting applications until September 26th 2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

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At Sinch, we help businesses connect with their customers through seamless, powerful communication. As a global leader in the Communication Platforms as a Service (CPaaS), we leverage innovative technology to enable companies to engage and interact with their users across voice, messaging, and video. Within Operator Engineering, we focus on products within the telecom domain. 

The essence of the role

We are looking for a versatile Software Engineer to join our dynamic team. In this role, you will work closely with engineers, product managers, and stakeholders to design, develop, maintain, and support high-quality, scalable software solutions to meet customer needs.

You will be an integral part of a collaborative team that embraces agile methodologies and values clean coding practices. Creativity and innovation are key, and we believe that every team member's input is vital for delivering exceptional communication solutions.

This hybrid role based in Stockholm reports to the Senior Engineering Manager. 

As our Software Engineer, you will: 

• Design, develop, test, and maintain software applications and systems.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Troubleshoot and debug applications to optimize performance and enhance user experience.
• Contribute to all phases of the development lifecycle, from concept to implementation.
• Ensure performance, quality, and responsiveness of applications. 

Who you are: 

You are a problem-solver with keen attention to detail, strong communication skills, and a proven ability to collaborate effectively in team environments. We think you are strong in Java but also willing to accept not to program in Java if that is the current need. You learn new domains quickly and are willing to take on and complete assignments in new areas as needed. You are creative and think outside the box but also understand when there is a need to stay within the box when reality so demands.  

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a Software Engineer.
• Good understanding of software development methodologies (Agile, Scrum, etc.).
• Strong proficiency in Java programming languages.
• Experience of REST APIs.
• Knowledge of Kubernetes, cloud technologies, CI/CD, automation, and pipelines.
• Experience in Apache Kafka.
• Familiarity with version control systems, such as Git. 

Are you ready? Join us on our journey!   

Join us to push the boundaries of communication technology!

We will review applications on a rolling basis. So apply soon by submitting your application in English. 

Benefits

At Sinch, we support employees with benefits that adapt regionally, ensuring you have the resources need to thrive. These include health and life insurance, flexible work environment, retirement savings plans, and more.

Our Hiring Process

We are committed to following a recruitment process that is fair, transparent, and inclusive. Our hiring team persistently works towards identifying the people that best fit each open job, based on Sinch’s hiring needs and candidates’ career expectations.

We encourage applications with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly. Don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new insights and perspectives to Sinch!

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Sinch ClickSend is business communications software enabling companies of all shapes and sizes to easily send and receive SMS, MMS, Rich Media, Email, Voice and even Post worldwide via our very intuitive web app, much loved API docs and thousands of integration partners. Sinch ClickSend has SMS at its core and powers billions of messages worldwide but has expanded to offer a richer suite of products, providing choice and context to business communications.

Sinch ClickSend is a SaaS product (well, more a CPaaS) and has thousands of new customers sign up to trial its platform each month, and it’s growing year on year. We expect our customers to be able to sign up to Sinch ClickSend and get sending as easily and quickly as possible with minimal fuss, but with helpful information and advice if/when needed. We are a product led growth brand.

Therefore, marketing automation, user journeys, email marketing, in-app content play a vital role in assisting our customers to achieve their communications goals with Sinch ClickSend. Converting trials into paying customers, keeping existing customers informed and happy (and thus growing) and reducing churn of all customers. It’s a hugely important function of the marketing department.

Currently within Sinch ClickSend the ownership of marketing automation and emails is dispersed across the marketing team, it now needs to be owned by one person - and that person could be you.

Hence, we are looking for a Marketing Automations Specialist (MAS) to join the Sinch ClickSend Marketing Team in our Perth office.

The MAS will be responsible for building out and maintaining marketing journeys for new and existing customers using a range of tools including, but not limited to Intercom, Ortto, Salesforce, Revenue.IO, ChurnZero and Vitally. You will be responsible for scoping, building, testing, executing and measuring a range of campaigns across lead generation, onboarding, conversion and ongoing customer engagement, utilising a mix of channels including email, SMS and in-app messaging.

Sitting within the marketing team you will also work closely with Sinch ClickSend’s VP of Sales and Customer Success Manager to ensure customer lists are highly segmented and targeted, and communication is coordinated with inbound and outbound human meetings and other cadence touch-points.

The MAS will also work closely with the marketing team’s graphic designer and copy-writer to ensure all communication is on-brand, and with the digital advertising team to ensure activity is appropriately tracked.

Key responsibilities:

• Responsible for email marketing program development and execution, including segmentation, testing, and deployment, and continually evaluate these for improvements.
• Maintain Marketing Automation integration with CRM and assist in the integration of additional platforms into the marketing automation software.
• Understand and evaluate campaign metrics and distribute campaign performance to the marketing team.
• Work with the marketing team to define KPIs, create reporting, analyse campaign performance. Create recommendations to improve campaigns continuously.
• Manage marketing automation efforts and processes, proactively researching and implementing the latest best practices, strategies, and industry standards.
• Plan and perform A/B testing to define and execute enhancements to productivity, conversion rates, programs/campaign ROI, and revenue growth.
• Support essential marketing operations initiatives in Intercom and Salesforce such as managing the lead lifecycle, lead scoring, lead nurturing, segmentation, and data cleansing.
• Be the primary system owner for marketing automation tools like Ortto and Intercom.
• Be an administrator alongside Sales for other CRM tools including Salesforce and Chilli Piper.
• Design and implement customer lifecycle journeys across a range of platforms and projects with various objectives; increase conversion rate, decrease churn, implement lead scoring etc.
• Migrate some campaigns from older to newer systems.
• Work closely with sales and marketing teams to identify opportunities for new client acquisition.
• Work closely with customer success and support teams to identify opportunities to improve customer onboarding and customer engagement activities.

The successful applicant will possess the following skills and attributes:

• A very strong, demonstrable knowledge and understanding of the mechanics of marketing automation/email marketing platforms (we use Ortto and Intercom, but if you’re strong on MailChimp or Pardot et al you’ll be fine)
• Ability to map out and present programs/journeys and then implement them
• Experience as an Automations/Email Specialist or similar role
• Expert knowledge of database management concepts and best practices.
• Strong working knowledge of Salesforce a bonus
• Superior communication skills, both written and verbal
• Highly organised and self-motivated with a sense of urgency
• Strong independent project management skills
• Capable of handling multiple tasks with competing priorities under minimal supervision
• Able to think critically and exercise independent judgment and discretion
• Excellent attention to detail
• Experience in a SaaS business would be beneficial
• HTML knowledge also a bonus
• A knowledge of AI platforms that can assist the role also a bonus

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

We value our team by offering;

• WORK FROM HOME: Our flexible remote work offering allows you to work from home, where you can be the most productive and successful.
• CELEBRATE YOU: By providing a day off for your birthday, we want you to take the time to celebrate the year your have had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: We offer comprehensive market competitive medical insurance. A variety of supplemental plans are also provided to meet your individual needs.
• STAY CONNECTED: Receive a generous monthly home internet allowance.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

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Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

Role and Responsibilities

Develop, architect and scale the core infrastructure for Sinch's web applications. Be part of in a small cross functional team that sets its own objectives and goals with responsibility for every stage of product development life cycle from planning and design to implementation, testing, deployment, monitoring and maintenance, you build It you run it.

Your work will be focused around the common platform used to that makes up the core of the product line; The code you write will be consumed by used by many different teams and is a key enabler in the product line. You will solve problems across the enterprise, focusing not only on how to deliver a great product today but setting the foundations for the future.

Tech Stack: NodeJS, Java, React, Typescript

Please apply your resume in English!

In order to contribute to this role, you have:

• A strong software engineering background
• In-depth knowledge of the web platform and ecosystem
• Expertise in modern front-end technologies.
• Solid track record working with Typescript in a professional or open-source setting.
• Experience building services on the backend
• Fluency in English

Big Plus!

• Experience using design systems
• Experience making architectural decisions that have high impact
• Experience with Web components and the latest Web APIs
• Experience with AWS, Kubernetes and other cloud native technologies

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations.

We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!e

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We are Sinch. Even if you don’t know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (cPaas) provider – the connector between the two through our messaging, voice and video solutions. By year end Sinch will be close to 5000 employees in more than 50 countries with one of our engineering hub at Noida location.

Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest cPaaS and messaging provider in the world is looking for a Cloud Administrator at its Noida (India) location

The essence of the role
Support Data Center infrastructure operations by ensuring services availability as per SLA defined at Sinch India. As Senior System Administrator, you will be a key part of our business IT Infrastructure team where you will be responsible for management of virtualized production environment.

As our new ROLE, you will:

• Design, develop, and deploy modular cloud-based systems
• Administer & Manage AWS workload (Console/Support/Resource Limits/Budget), working with services like EC2, ELB, RDS, and S3.

• Develop and maintain cloud solutions in accordance with best practices
• Monitoring of AWS infrastructure, knowledge of monitoring tools like CloudWatch etc., manage custom event triggers, Custom logs etc.
• Ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in cloud security
• Configuration and network security of the systems to make sure all workloads are configured correctly, are up to date and secure.
• Regularly review existing systems and make recommendations for improvements
• Interact with engineering teams, provide cloud support, and make recommendations based on needs
• Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues

• Understand, deploy and maintain infrastructure tools for enterprise System Administration

• Oversee daily Operational activities and support issues. Lead from the front for all critical issues to ensure faster recovery of services.
• Monitors and log the actual service provided, compared to that required by service level agreements.
• Manage IT Infra Projects

Who are you?
In order to contribute in this role you should have:

• Proven work experience as a Cloud Engineer or similar role
• AWS certifications preferred
• Troubleshooting and analytical skills
• Strong communication and collaboration skills
• Internal customer management skills
• Project management skills
• Skill to train peers in procedural and technical topics
• Open to learn and adapt, stay current with new technology
• Taking Ownership & accountability of assigned projects/tasks
• BE/MCA with 3+ Yrs. of experience
• AWS Certifications
• Good written & verbal communication skills

Big plus!

You’ll stand out from the crowd if you have:

• · Understanding of Network / Firewall
• · Have worked in a Product based company

Are you ready? Join us on our journey!

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We’re seeking a Site Reliability Engineer to join our Site Reliability Engineering team. This fully remote role is based in France.

Be a part of the team that builds and operates the infrastructure at the heart of every Sinch Mailjet service. You’ll be instrumental for the day-to-day management of our global infrastructure. This includes monitoring and tracking key performance indicators (KPIs), collaborating with engineers to ensure our products and services are appropriately resourced, automating processes, and planning for future growth and scalability.

As our Site Reliability Engineer, you will:

• Partner with product engineering teams to identity systems requirements.
• Build and support our cloud-based microservices infrastructure.
• Automate routine processes and remediation tasks.
• Develop, monitor and track Service Level Objectives (SLOs) for the systems under management.
• Proactively troubleshoot, resolve, and plan for issues that typically come from support staff, other engineering teams, and our automated monitoring system.
• Ensure our datastores are healthy and operate at optimal performance levels.
• Contribute to the growth and culture of our engineering team

To contribute to this role, we believe you have:

• Background in infrastructure, operations, or software engineering.

• Expertise with containers and orchestration systems like Nomad.
• Experience with cloud providers such as AWS and GCP.
• Proficiency in configuration management tools such as Terraform and Ansible.
• Hands-on proficiency with modern monitoring tools like Prometheus and Grafana.
• Experience with distributed data stores such as Cassandra, MongoDB, and ElasticSearch.
• Strong technical skills across various infrastructure technologies.
• Proven ability to break down complex tasks into manageable ones.
• Strong communication skills and a history of building solid relationships with peers and leadership.
• Experience operating and maintaining production systems in a Linux and public cloud environment.
• Demonstrated ability to mento and guide team members.

Are you ready? Join us on our journey! 

We review applications continuously and may un-post the job posting earlier based on candidate inflow. Submit your application in English to join us in making seamless and impactful connections worldwide.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not able to support relocation outside EU at the moment and therefore we will take into consideration only applicants that:

• Hold French citizenship.
• Hold EU/EEA citizenship.
• Have a valid work permit for working in France.

Our Hiring Process

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.

Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.

If this role isn't what you're looking for, please consider other open roles on our career page: https://www.sinch.com/careers/

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