Job Description

We’re looking for a Mid-Level Brand Designer to take our brand and business to new heights. As part of our world-class, fast-paced in-house creative team, you will concept and design projects for Allstate Protection Plans (in the US), SquareTrade (internationally), and our retail and mobile carrier partners all over the world.
 You will have the opportunity to create innovative, award-winning work that supports business objectives, while upholding high creative and brand standards across all media and design platforms. And, you’ll have a blast doing it. If this sounds like you, we’d love to hear from you!
 This position is remote. However, our US headquarters is located in the San Francisco Bay Area, and local employees are welcome to work from our office space whenever they want to do so. We do gather as a marketing team in the Bay Area at least twice a year and attendance is expected for those events.

We’re looking for someone who can:

• Concept fresh ideas and turn them into brilliant design
• Design across media: retail, social, web, print, email, etc.
• Participate in brainstorming sessions
• Be a strategic thinker for new business pitches, creative campaigns, etc.
• Stand up for innovative work
• Multitask effortlessly, juggling several projects at a time
• Think of new and innovative ways to engage our customers
• Be interested in helping plan and attend photo/video shoots
• Be part of a small, fast-paced team who loves what they do

Qualifications

• 3+ years’ experience in related design/art direction roles at agencies, studios or in-house
• Portfolio that shows exceptional creative and conceptual design talent, including a keen eye for typography, layout and color
• Expert knowledge of design trends and techniques
• Ability to think critically, communicate effectively, and be a proactive member of the team
• Ability to collaborate well in a fast-paced, interdisciplinary environment

• Ability to produce pixel-perfect or print-ready production assets and deliverables
• Mastery of design tools: InDesign, Illustrator, Photoshop, Figma
• BONUS: Experience designing merchandising signage and collateral for retail spaces.
• BONUS: Experience providing creative direction to vendors like illustrators, motion graphics, video, etc.

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Job Description

As a member of Fraud Strategy within the Trust & Safety department, this role is accountable for helping to ensure the business can effectively mitigate fraud risk in an ever changing and evolving environment. This role will be accountable for developing fraud strategies that meet the business’s risk appetite and impacting millions of customers globally through partnership, education, analysis, and influence.

Ultimately, the success of this role will:

• Reduce fraud losses through identification of trends and development of fraud strategies and business rules

• Improve the efficiency of fraud prevention processes

• Minimize negative customer experiences by understanding friction points and implementing technology-based solutions to manage trends

What’s Great About This Role?

• You’ll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent them

• You’ll be highly visible in the organization and communicate and interact with senior leaders and executives globally

• You’ll identify and implement tools to help the organization identify and address fraud

• You’ll work on interesting problems that have a real and direct impact on the business

• You’ll tackle global issues and work on different regional fraud challenges around the world

• You’ll be part of a highly impactful team that takes ownership of projects and drives change

• You’ll support the company’s commitment to protect the confidentiality of our customer data and the integrity of our systems

• With lots of variety in our ever-changing, fast-paced, entrepreneurial org, you won’t get bored

The Opportunity:

• Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience

• Develop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadership

• Coordinate and strategize with our dedicated Fraud Operations team on policies, procedures, and investigative practices

• Manage and lead strategic initiatives and projects for both fraud prevention and business growth while managing customer experience

• Collaborate cross-functionally with various teams throughout the business including product, operations, legal, analytics, compliance, and engineering to design and implement fraud detection and prevention controls and processes in support of the organization’s strategic programs and goals

• Manipulate large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experience

• Proactively identify new opportunities and strategies to strengthen controls, processes, and systems

• Work with internal teams and 3rd parties to monitor risk trends, follow industry best practices, and meet all compliance and regulatory obligations

Qualifications

 You’re our ideal candidate if:

• You collaboratively work with functional groups such as Customer Service, Product Management, and Technology to build/enhance tools, data sources, system capabilities, and fraud detection methods

• You have at least 3-5 years of experience in developing strategies, policies, and procedures that direct user behavior, leveraging both internal and 3rd party capabilities, owning them end to end

• You can problem solve and have excellent analytical skills and knowledge of data abstraction (using SQL/R/SAS/Python/etc) with proven ability to process vast amounts of data into meaningful information that drive effective changes

• You can effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address them

• You have experience with various fraud detection capabilities. Experience in fraud prevention rule management systems, device profiling, customer verification, document verification technologies is highly preferred

• You’re driven to make an impact on the business, and are willing to think outside the box

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Job Description

We are looking for exceptional, entrepreneurial individuals to join our Corporate Strategy team, who are ready to solve interesting strategic challenges and are worthy of being SquareTrade’s future Directors and VPs. In this role, you will be responsible for creating product, category and geographic expansion strategies. To accomplish this, you will work cross functionally with internal and external stakeholders to ideate, assess viability and define implementation and GTM strategies. You will need critical thinking, a willingness to learn from mistakes, and flexibility to adapt quickly. Through all of it, you’ll develop a skill-set that will prepare you to be a future leader at SquareTrade and beyond.  

You are our ideal candidate if you're

• Intellectually curious and detail-oriented: you’re passionate about asking questions, doing research, and understanding both high-level strategy and ground-level tactical needs
• Driven to make an impact on the business: you’re scrappy and willing to think outside the box
• Ambitious: you’ll go above and beyond to get results (and you’re able to motivate others to do the same!)
• Polished: A+ presentation skills and have a knack for connecting with people at all levels of an organization
• Analytically-minded: you can not only come up with an idea (the "what's"), but the "why's", "how's", and "when's", too...along with the data to back it up!

Qualifications

• Preferred backgrounds include top-performing management consultants, VC/PE analysts, startup Jack/Jill-of-all-Trades, and strategic operations-management professionals.
• MBA from a leading institution is a plus
• Advanced skills with presentation programs (i.e.: PowerPoint); experience with Excel, Word, etc. is required
• Demonstrated strategic thinking, distributed leadership, and relationship building skills
• Strong analytical skills to drive fact-based decision making (previous roles in quantitative analysis a plus)
• Ability to effectively communicate complex data, new processes and innovative ideas
• A “go-getter” with strong record of rolling up sleeves and tactical execution.

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