Job Description:

The Sales Operations & Customer Support Specialists are part of a team that are responsible for building and running efficient processes for global management that enable accurate, consistent, and clean portfolios for Sales compensation, reporting and analysis. The team takes pride in helping internal sales teams organize customer data through a highly efficient scaled support model. Experts in driving process improvements and consistency, Sales Operations & Customer Support Specialists are analytical and strategic with a pragmatic sense of getting things done.

The Sales Operations & Customer Support Specialists are responsible for managing incoming user questions and escalations across several internal systems. They directly troubleshoot issues, analyze root causes and document common resolution paths to improve workflows.  In addition, the individual that will fill this role will assist with additional ad hoc assignments. The ideal candidate has very strong communication and analytical skills and a passion for solving problems to provide excellent customer service.

Location:Hybrid on-site in San Jose, CA

Pay:Starting at $25/hour on W2

Responsibilities:

• Function as the central resource for client's global customer data standards & policy
• Collaborate with the team and work closely with our stakeholders and sales teams
• Triage and help troubleshoot seller issues with their account assignments
• Define and document resolution paths and other process improvement initiatives
• Work consultatively with sales teams, via email or video, to understand and solve their customer data issues and inquiries 
• Review and approve quarterly account to team changes requests
• Resolve escalation issues sent from our partners, sellers, and implementation team
• Coordinate and validate complex hierarchy change requests and help create compliant hierarchy structures for multiple sales teams
• Maintain compliance with data integrity and security policies
• Use judgment to make business decisions based on ambiguous cases, implement and interpret rules in gray areas

• BA or BS degree with 2+ years of experience or relevant experience

• Strong professional etiquette, organizational skills and attention to detail
• Excellent investigative and problem-solving skills with the ability to multitask, prioritize efficiently and thrive in a fast paced environment
• Exceptional written and verbal skills
• Process and policy oriented
• Solid communication and customer service skills with an ability to resolve complicated inquiries
• Adaptable to quickly learn new tools & change in processes
• Ability to analyze data and produce insights (prior experience in account management and/or data governance preferred but not required)

Subsidized Medical, Dental and Vision Insurance

401k

Paid Time Off

Employee Assistance Programs

See more jobs at Tech Firefly

Apply for this job

Responsible for managing financial data across various internal client teams. This is a highly cross functional role requiring strong communication skills and strict deadlines. We are seeking someone who is very detail-oriented and comfortable with analyzing financial data. The ideal candidate should be familiar with industry standard finance terminology and be able to analyze and create reports for senior level management.

Must be available to work PST Hours

Pay Range:$100,000 - $120,000

Responsibilities:

• Manage financial data including forecasting, producing monthly reports, tracking budget spend, and any other ad-hoc requests as needed
• Communicate and collaborate with other internal teams such as finance, business ops, and procurement
• Auditing financial information to ensure consistency in data across different platforms
• Manage and upkeep multiple spreadsheets containing budget information
• Create financial reports monthly and as needed

Skills/Qualifications:

• 3-5 years minimum experience in operations project management
• Have a background in Finance
• High proficiency working with spreadsheets (Microsoft Excel/Google Sheets)
• Excellent communication skills (written & spoken)
• Strong attention to detail

Preferred Attributes:

• Have experience with contract management
• Have experience working collaboratively with vendors

See more jobs at Tech Firefly

Apply for this job

Overview:

We are seeking an experienced Strata Project Manager to lead the implementation and integration of Strata with Workday. The ideal candidate will have a deep understanding of Strata, particularly its financial modules (Strata Jazz), combined with strong project management skills. This role is critical to the successful rollout of all Strata modules across our organization.

Contract Length:3 Months

Pay Rate:$70 to 80/hour depending on experience

Key Responsibilities:

• Lead the implementation and integration of Strata with Workday, ensuring seamless functionality across all modules.
• Oversee the rollout of Strata Jazz financial modules, managing timelines, resources, and deliverables.
• Collaborate with cross-functional teams to ensure the project meets all technical and business requirements.
• Provide high-level technical expertise in Strata, addressing any issues that arise during the implementation process.
• Ensure clear and consistent communication with stakeholders, keeping them informed of project progress and any potential roadblocks.
• Manage project risks, including identifying issues early and developing mitigation strategies.

Requirements:

• A minimum of 5 years of experience as a Project Manager.
• At least 2 years of experience working with Strata, with a strong understanding of its financial modules.
• Exceptional communication skills, with the ability to convey complex technical information to non-technical stakeholders.
• Availability for the entire contract duration, with no pre-planned vacations, due to a Stanford freeze.
• Strong organizational skills, with the ability to prioritize tasks and manage multiple workstreams simultaneously.

Preferred Qualifications:

• Experience with Strata Jazz financial modules.
• Proven track record of successfully managing complex integration projects.

See more jobs at Tech Firefly

Apply for this job

The Workday Integration Analyst is responsible for supporting the hospital's business and financial applications to ensure efficient, high-quality, and safe patient care. This position involves implementing, managing, and supporting systems with minimal supervision. The analyst will possess a strong understanding of business and financial operations in a healthcare setting, handle complex issues independently, make design decisions, and clearly communicate technical concepts across the organization.

Key Responsibilities:

• Provide second-level support for application incidents reported through the help desk, including 24/7 on-call coverage as needed.
• Assist junior team members in resolving application incidents, maintenance issues, and enhancement requests.
• Coordinate application support with other IT teams, such as Infrastructure, Integration, Reporting, and the help desk.
• Collaborate with vendors and IT analysts to design and implement system optimizations and enhancements.
• Implement changes using documented procedures that comply with departmental policies.
• Lead software upgrades and manage new software installations and enhancement requests of small to medium complexity.
• Mentor junior staff in documenting workflows and developing their technical skills.
• Act as a technology expert, translating technical concepts into business terms and influencing outcomes across different groups.
• Maintain up-to-date project documents, including technical details, user expectations, project goals, and deliverables.
• Participate in and organize team meetings, maintaining appropriate records.
• Identify opportunities for improving application functionality and stability.
• Anticipate and resolve system problems through independent analysis and solution development.
• Research issues and analyze options to provide solutions, considering pros, cons, risks, and costs.

Experience Requirements:

• 7+ years of experience with Workday integrations.
• Strong technical and business operations background, particularly in a healthcare environment.
• Knowledge of SDLC, Agile, and other software development methodologies.
• Familiarity with server operating systems, databases, scripting languages, and disaster recovery technologies.
• Ability to analyze complex systems and workflows.
• Strong organizational skills and ability to manage major programs or functions.
• Ability to communicate complex concepts clearly to management and cross-functional teams.
• Strong collaboration and consensus-building skills.

Education Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field.

Paid Time Off

Subsidized Medical, Dental, Vision and Life Insurance

Retirement Benefits

Employee Assistance Programs

See more jobs at Tech Firefly

Apply for this job

Tech Firefly, a renowned multinational tech company specializing in internet services and products, is currently seeking skilled German Content Moderators based in Europe. This is an exciting opportunity for motivated individuals to utilize their language skills and join one of the leading companies in the industry.

As a Content Reviewer, you will play a crucial role in maintaining the quality and accuracy of native language content, while collaborating with the team online.

Responsibilities:

• Review and evaluate the content in German language to ensure logical and meaningful quality.
• Consistently deliver high-quality content review and evaluation.
• Proofread, review, and edit documents for proper grammar usage and content accuracy.

• Native or professional fluency in German language.
• Excellent communication skills in English and German.
• Strong attention to detail and ability to work independently.
• Linguistic skills including morphology and syntax.
• Basic computer skills.

• American Work Culture & Project Exposure
• Experience working with one of the best IT companies in the world

See more jobs at Tech Firefly

Apply for this job