Hey! We’re The HOTH.

No, it’s not a Star Wars reference (but points if you noticed!). It stands for Hittem’ Over the Head - in other words, bludgeoning you with awesomeness.

It’s both a noun (our product/brand) and a verb (to HOTH someone or something), and it’s how our clients describe one of the world’s top search engine marketing companies.

About the Position:

Are you a customer service rockstar who’s ready to join a team that’s as fun as it is dedicated? We’re on the hunt for someone who’s passionate about delivering incredible support to our customers while enjoying the ride!

As a HOTH Phone Support Specialist you’ll be the go-to hero for answering customer inquiries and bridging communication between our customers and production team. You’ll handle tasks like emailing clients, speaking on the phone with client’s, providing industry-leading customer service, and bringing that signature HOTH energy to everything you do.

This is an entry-level, remote role with one of the top-rated companies in SEO & Internet Marketing. There’s also tons of room to grow — we love promoting from within!

You’ll start with a 2-week paid training period where we’ll teach you everything you need to know about SEO and our products to ensure your success.

Oh, and this gig comes with a full-time schedule (40 hours/week). Sounds good? Read on!

A typical "Day in the Life" as a Phone Support Specialist might look like:

• 40% responding to customer inquiries via email and phone, providing them with top-tier service and solutions.
• 30% collaborating with our production team to ensure smooth order completion and happy clients.
• 15% troubleshooting issues, answering questions, and guiding customers through their SEO journey.
• 10% keeping up with the latest SEO trends and product updates to help customers stay ahead.
• 5% brainstorming creative ways to improve the customer experience and make HOTH service even more awesome.

Important Note:

This role is only available to U.S. residents living in these states:

Alabama, Arizona, Florida, Georgia, Idaho, Louisiana, Maine, Maryland, Missouri, Montana, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Texas, Utah, Virginia, West Virginia, and Wisconsin.

Perks of Being a HOTH Phone Support Specialist:

• Work from home (yes, in your PJs if that’s your thing)
• Flexible hours (somewhere in the 9-5 ballpark)
• HOTH Medical, Dental, and Vision insurance coverage
• 401k with a 3% match
• PTO for vacations, sick days, and holidays ????
• A monthly wellness stipend ($50 to keep you feeling your best)

About You:

• Super organized (color-coded planner, anyone?)
• Systems-minded (you’re all about process)
• Resourceful — if you don’t know the answer, you know how to find it!
• You thrive in dynamic environments and roll with the punches.
• Making people happy is your jam.
• You crush tasks like a pro and take pride in it.
• Your attention to detail is next level — you’re the one who spots typos from a mile away.
• “Inbox zero” is your daily routine.

Must-Haves:

• Top-notch customer service and phone skills.
• Clear and professional written and verbal communication in English.
• Ability to train during 9-5 EST hours.
• A positive, can-do attitude.
• Systems-oriented with strong computer skills.
• A reliable internet connection.

Bonus Points for:

• Basic knowledge of SEO & Internet Marketing (or the eagerness to learn).

About Us:

We’re not just another company - we’re a blast to work for. We’re a tight-knit, fast-growing team that believes in delivering killer results, but never forget to have fun along the way.

We started out as a scrappy startup in Chicago and have since grown into one of the world’s leading SEM service providers with over 20,000 users globally. Our mission is simple: help as many people as we can with Search Engine Marketing, and have a great time doing it.

Our team is based in St. Pete, Florida, with a large crew based around the U.S.!

Why You’ll Love Working with Us:

We’ve been named one of Tampa Bay’s Best Places to Work for 4 years in a row!

We’re fast-growing, fun, and 100% results-driven. No bullshitters.

We have awesome products and an even better team.

Our branding is wild — we have a 6’ tall HOTH monster costume we take everywhere.

You’ll be part of a small, tight team focused on delivering world-class support.

Ready to HOTH?

Application Instructions:

Fill out the form, and in the intro section, tell us a little about yourself, why you’re interested in this role, and include the word ‘banana’ somewhere. (We’re looking for creativity here, folks!)

Hey. We’re the HOTH.

That is, Hittem’ Over the Head – in other words, to bludgeon with awesomeness.

It can be used as a noun (as in our product, or brand), or as a verb (to HOTH someone or HOTH something). And it’s how our clients refer to one of the world’s top SEM companies.

We run an awesome Blogger Pro product, and we’re looking for niche writers who have been published in specific industries. The niches we’re looking to staff are:

• Automotive
• Engineering

In order to be eligible, please submit a minimum of 2 articles that have been published in your name -- with your byline. (Submissions without bylines will not be considered.)

If we're able to move forward with your application, we will ask you to critique a short piece of content in your niche. This should take no more than 10 - 15 minutes of your valuable time.

The HOTH is a great place to work, and you’ll also enjoy the benefit of working with great freelance team members and awesome in-house staff. Please note that this is a freelance, 1099 position and, while it does not qualify for our formal in-office perks and benefits, it comes with incredible flexibility and an awesome culture.

Pay rates for this position are:

• 500 words = $25.00
• 1000 words = $45.00
• 1500 words = $75.00
• 2000 words = $95.00
• 3000 = $135
• 4000 = $180
• 5000 = $225

Time Requirements:

• This is a remote freelance position, so you choose where and when you work!
• When applicable, there will be a quota of writing 5 assignments per week.
• Typically, however, the volume isn't high for these niches.
• You will also receive access to our general writing queue, so there are plenty of avenues to make additional money! Here are the pay rates for the general writing queue:
  • 500 words = $16.00
  • 1000 words = $29.00
  • 1500 words = $43.00
  • 2000 words = $55.00
  • 3000 = $90
  • 4000 = $120
  • 5000 = $150

Why We’re Awesome to Work With:

• You’ll fill your portfolio with a variety of professional writing samples
• We have high-quality standards, which means awesome training – you’ll learn a ton
• Work from wherever you want (as long as we can reach you)
• No need to hustle for clients, chase payments, or pitch with no promise of pay
• A variety of interesting topics are available in the general writing queue
• Quick, consistent pay

Why We Want to Work With You:

• You have excellent English language abilities as well as an innate understanding of US writing conventions.
• You have experience working in your niche.
• You have experience working under tight deadlines.
• You can grasp complex concepts and make them understandable.
• You have excellent grammar and writing skills.
• You understand that great content marketing is informative, conversational, and fun.
• You have a sense of humor.

What Our Writers Have to Say About Working at the HOTH:

“Writing for the HOTH allows me the daily flexibility I need, while also offering me the unlimited potential for success. I can write when I want and where I want, and I’ve learned SO much along the way. I’ve sharpened my writing skills, improved my critical thinking, and strengthened my researching abilities. Oh, and the team is awesome to work with, always providing guidance, encouragement, and motivation when I need it the most!”

“Writing for the HOTH has been a pure pleasure so far. I’m learning so much about a variety of topics, having fun, and earning at the same time. The quality control team is friendly and helpful, as is the content manager. As a freelancer, it’s great to know there’s plenty of work to be done and that I will enjoy it, and get paid."

"The HOTH consistently pays every week– and, as someone who has had to chase down overdue payments in the past, that goes a long way! I love everything about writing for the HOTH and look forward to a long-term relationship with the company.”

Interested? Submit your application now with at least two writing samples. (Those who do not include a sample will not be considered.) Thank you!

*The HOTH does not and will not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, political affiliation, or military status in any of its activities or operations.

Don't see the job you're looking for? No problem! We're always on the lookout for bright, new talent.

If you're interested in joining us but don't see a current opening that matches your skills, go ahead and drop your resume here. While we can't promise an immediate match, we'll keep your information on file for future reference.

At The HOTH, we value culture, commitment, and camaraderie. We work hard, but also know how to play hard. If these core values align with who you are, please fill out a general application!

Whether your expertise lies in marketing, sales, client experience, development, or product fulfillment, we're interested in hearing from you. Your skills could be just what we need to take our team to the next level.

More About Us

We’re one of the best types of companies to work for: we’re already successful and growing, but not so big that you can’t be heard. We have a team of hustlers who are nimble and quick.

We began as a small, bootstrapped startup from Chicago and have now grown to be one of the largest Search Engine Marketing providers in the world.

Thanks to our maniacal commitment to Hitting our customers Over The Head (a.k.a. HOTHing) with awesome products and service, we’ve grown to well over 10,000+ high-value users all over the world.

Our mission is to help as many people with Search Engine Marketing as possible and have a blast while doing it.

We currently have a core team distributed throughout the US with a central office in St. Pete Florida, as well as a large international team.

Here are some reasons you want to work with us:

• We've been voted one of Tampa Bay's Best Places to Work for the last five years in a row by the Tampa Bay Business Journal!
• We are a driven, successful, fun company that is experiencing growth.
• We have awesome products, a great reputation, and systems for everything.
• Our branding is nuts. Our mascot is The HOTH monster and we have a 6’ tall HOTH costume.
• We’re awesome. 100% results-driven. No bullshitters.
• You will work with a collaborative team to make sure our customers are getting world-class support.
• Cool office environment in downtown St. Pete overlooking the pier!
• Our compensation package is competitive. We’re talking:
  • 401ks
  • Healthcare
  • Paid Vacation, Sick Days, and Holidays
  • $50/month Wellness Stipend
  • Monthly Bonus Opportunities
  • Charity Donation Opportunities
  • Free Downtown Parking
  • Free Lunch Fridays
  • Dog-Friendly Office
  • & more you can read on our Careers Page!

Application

Please click 'Apply to Position.' Tell us a bit about yourself, what type of role you're interested in, and how you'd like to contribute to our awesome team. Please Note: We're not interested in reading AI-generated cover letters and application responses. We want to get to know the real you!

Be sure to mention any specific areas of interest or expertise you'd like us to consider. While we appreciate all applications, only candidates selected for an interview will be contacted.

At this time, we can only hire candidates who live within (or will soon be moving to) one of the following states:
Alabama, Arizona, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Louisiana, Maine, Maryland, Missouri, Montana, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Texas, Utah, Virginia, West Virginia, Wisconsin.

*The HOTH does not and will not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, political affiliation, or military status in any of its activities or operations.