Please note that we are only open to considering someone remotely based in the countries listed. Our Endpoint Engineering team is based in London and we would prefer remotely based candidates who are able to travel to London periodically throughout the year.

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

What You’ll Do

This is a rare opportunity to work with one eye on the future, while staying closely rooted in delivering exciting new innovations. You will partner with leaders across ThousandEyes to determine how best to map technology solutions to new market opportunities, and be a role model for the Engineering team in delivery and teamwork. Read on if you like the idea of rolling up your sleeves and shipping code as well as thinking through the more strategic side of product development.

Who You Are

We are looking for a product-focused engineering leader to help accelerate our market-leading End User Monitoring business. We are shipping new features and scaling rapidly as we look to dominate this emerging segment. This is an opportunity for you to join a team and product in an early stage of development and help lead it to greater things.

Minimum Qualifications

• Expert in software development. This is a hands-on role, so you will be excited by the opportunity to build new things. You will have many examples of successfully delivering complex software projects. You will be able to demonstrate expertise in C++ in systems and network programming.
• Product delivery track record. You will have led the technical design and development of multiple complex Internet products. You will be able to lead from the front and tackle some of the toughest technical challenges personally.
• Strong technical vision. You can collaborate with and beyond the team to formulate a compelling vision for the product and technology. You have the communication skills to sell it internally and to customers, and to make sure it is represented in the team’s strategy and roadmap. As part of this, you will have significant experience working across Product Management, Product Marketing and Engineering to help shape the future direction of the product line.

Preferred Qualifications

• Effective mentor. You have a passion to up-level the team and those around you. You are open to learning as well…nobody is an expert at everything.
• Deep knowledge of Internet technology. You’ll be happy talking TCP, IP, ICMP, UDP and HTTP, and be able to understand deeply how these play together with our technology. You’ll have a strong sense of how customers configure their networks, and of the challenges and opportunities this brings.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the Role

We are seeking an exceptional researcher with a strong track record in leadership and management, capable of effectively collaborating across teams and functions to define, research, and bring novel technical ideas to life and in the hands of customers.

As a research manager for Internet Insights, you will lead a team of researchers, data scientists, and engineers with the mission to create the Google Maps of the Internet! At ThousandEyes, we have access to an unparalleled dataset gathered from some of the world's most extensive enterprise and public networks. This data provides us with an unmatched broad and deep internet-scale visibility. You will own research projects that leverage this data to design algorithms and solutions that provide data-driven insights into how applications, networks, CDNs, etc are performing across the internet. 

You will work closely with the product team to understand customers’ daily operational challenges and translate them into technical challenges. You will then lead your team of researchers in designing algorithms and building PoCs to solve these challenges. Finally, you will collaborate with engineering teams to productionize your research PoCs, delivering valuable solutions into the hands of our customers.

In this role, you will directly impact product definition, planning, strategy, and implementation

Qualifications

Education: PhD or MS in Computer Science

Experience:

• 5+ years of management experience
• Proven track record of managing research teams and leading projects from inception to production
• Demonstrated success in leading cross-functional teams and projects
• Established portfolio of network measurement research projects

Expertise:

• Deep understanding of internet architecture (applications, CDNs, BGP, etc.)
• In-depth knowledge of Internet protocols (TCP/IP, UDP, TLS, DNS, BGP, HTTP, etc.)
• Proficiency in Python
• Proficiency with network monitoring tools (e.g., tcpdump, ping, etc.)
• Experience with SQL and NoSQL databases (e.g., MongoDB, Hadoop)
• Experience with data science and MLOps tools (e.g., Spark, Flink)
• Experience in developing AI/ML solutions, preferably within networking

Communication:

• Exceptional written, verbal, and persuasive communication skills

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

$169,700 - $281,000 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

We are looking for a Technical Training Manager to lead the full technical training cycle for our employees.   

Technical Training Manager responsibilities include building a course creation processes, identifying training needs, developing educational curricula and material and increasing trainees’ engagement with learning sessions. If you’re an expert with technology and have experience coordinating training courses in a corporate environment, we’d like to meet you. 

Ultimately, you will ensure all employees develop their technical skills and knowledge and are able to perform their daily tasks and solve customers’ problems. 

Responsibilities 

• Collaborate and coordinate with stakeholder groups, instructional designers, content developers and trainers to build and deliver quality training programs including engagement with delivery platforms, systems, and tools. 
• Conduct individual and team skills gap analyses 
• Work with department managers to identify specific training needs and develop customized programs to address those needs 
• Deliver technical training courses for all levels (beginner, intermediate and advanced) on schedule 
• Coordinate product-related trainings, including presentations of new features and simulation activities in a demo environment 
• Schedule in-house educational sessions using e-learning platforms 
• Measure improvements in employees’ job performance at the end of each course 
• Gather feedback from trainees and instructors and recommend suggestions to the learning process 

Requirements and skills 

• Proven work experience as a Technical Training Manager in an IT setting.  Experience building a training program is highly desired. 
• Experience in developing technical course content both for novices and experts with technology 
• Knowledge of web-based learning platforms and modern learning techniques 
• Excellent communication skills with the ability to explain technical terms using simple language 
• BS in Information Technology, Computer Science or Education
• Additional certification in training (e.g. Certified Technical Trainer) is a plus

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

100,000 - 130,000 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

• Cross-Functional Collaboration: Work closely with product managers, engineers, marketing, sales, and customer support teams to ensure alignment and smooth execution of product strategies.
• Business Communications: Drive streamlined and effective communications to the broader organization related to product operations.
• Tool and System Management: Oversee the procurement and administrative management of tools and systems that support product development and operations.
• Data Analysis and Reporting: Analyze data and generate insights to guide decision-making, track key performance indicators (KPIs), and report on trends and success metrics.
• Process Improvement and Documentation: Drive process improvement and simplification wherever possible. Develop and maintain detailed documentation of product operations processes, best practices, and lessons learned.

What You’ll Do

• Support senior leadership by driving the execution and tracking of business strategy, ensuring alignment across key initiatives.
• Key responsibilities include managing strategic planning processes, quarterly reporting, and operational business planning and measurement.
• Your work will drive the successful realization of our company’s goals and ensure seamless coordination across multiple departments.
  Strategy & Planning
• Collaborate with Leaders: Establish strong working relationships with a wide range of leaders and business teams. 
• Coordinate and Publish Vision and Strategy: Lead the process of developing and publishing the organizational vision and strategy in concert with business leaders, aligned with business objectives.
• Lead Key Strategic Programs: Partner with the leadership team to align and execute against the defined vision, strategy, and strategic promises. Balance leading key programs and building strategies to ensure growth and scalability.
• Leadership Messaging: Collaborate with Communications teams to drive leadership messaging across the organization.
• Track Strategy Execution: Create and monitor a strategy execution roadmap, assessing strategy and providing analytical insights related to company financials and business metrics.
• Program Management
• Design and Deliver Programs: Organize and lead the end-to-end delivery of multi-functional, interconnected programs aligned with key business objectives. Lead working group meetings, resolving issues and dependencies with key partners.
• Manage the Rhythm of the Business: Create and manage the organizational calendar of meetings, events, and checkpoints related to strategy development and program planning. Track company goals, objectives, and initiatives. Coordinate and facilitate cross-functional interlocks. 
• Manage Risks: Proactively identify and communicate risks to appropriate audiences, developing mitigation strategies and contingency plans.
• Measure Success: Define success metrics, track progress, and communicate results to internal teams and external partners. Prepare status reports and executive briefings to keep senior leaders informed on program performance.
• Change Management: Own and lead organizational change management activities related to strategy & planning programs.

Qualifications

• Clear Communicator: Distill complicated ideas into concise messages, actively sharing information with partners at all levels.
• Strategic Thinker: Focused on long-term business goals, able to turn abstract ideas into concrete plans, keeping teams focused by prioritizing and connecting people to ideas that drive action.
• Collaborative: Take an organization-level view, invested in the success of others, inviting, and acting on different points of view, and enjoying problem-solving with others.
• Quickly establish trusting relationships to influence at all levels and give/receive feedback. 
• Organized: Detail-oriented, planning for contingencies, creating simple structures and processes that accelerate business, and flexible enough to adjust for the unexpected.
• Data-Driven: Serious about data and information that drives decision-making with an ability to translate data into strategic insights, measure results, and constantly look for improvements. 
• Adaptable: Comfortable working in a dynamic/changing environment with ability to juggle and manage multiple programs simultaneously and/or prioritize appropriately.
• Experience Desired Program Management: 5+ years of solid experience as a Program/Project Manager or Operations leader. 
• Leadership: Experience leading others through complex processes, programs, or organizational changes.
• Influencing Skills: Exposure to environments where strong influencing skills are crucial to success.
• Technical Proficiency: Knowledge of MS Office and Google Workspace, Jira, 
• Confluence, Aha!; working understanding of program management software (e.g., Basecamp, MS Project) is a plus.
• Technical experience in networking, security, and Cloud technologies is advantageous, but not required. Strategy to Execution: General strategy, business operations and reporting, and cross-functional program execution experiences are beneficial.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

118,000-141,500 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the Role

ThousandEyes is seeking a talented and experienced Information Security Engineer to join our dynamic team. This role is critical in ensuring our compliance with FedRAMP requirements and maintaining our high standards of security. As an Information Security Engineer, you will play a pivotal role in interpreting compliance controls for engineering staff, building and implementing automation, and managing vulnerabilities, particularly in the Continuous Monitoring (ConMon) space. You will be responsible for driving projects from inception to to successful completion, ensuring our security measures are robust and up-to-date.

What You'll Do

1. Security Assessments:

• Conduct comprehensive security assessments of cloud environments leveraging NIST SP 800 series publications.
• Identify vulnerabilities and risks related to FedRAMP compliance.
• Provide detailed recommendations to mitigate risks leveraging the RMF and any other resources approved by the Federal Government/Agencies and best practices.

• Ensure all systems and services comply with FedRAMP requirements.
• Respond to technical inquiries and provide expert advice on FedRAMP compliance.
• Collaborate with external auditors during FedRAMP reviews and audits, providing precise and detailed responses.

• Implement and oversee technical and administrative security controls based on FedRAMP standards.
• Manage data encryption, authentication, authorization, access controls, and data protection leveraging FIPS 199, 140-2, and 140-3.
• Configure and maintain security tools and monitoring technologies to ensure continuous FedRAMP compliance.

• Provide technical advice to development and operations teams on security best practices and FedRAMP compliance.
• Assist in troubleshooting technical issues related to security and compliance.
• Stay updated on the latest security threats, compliance trends, and changes in FedRAMP requirements.

• Utilize tools like Kubernetes and Terraform to automate and manage security controls.
• Develop and maintain scripts to automate security processes and compliance checks.
• Ensure that infrastructure is secure by design and adheres to FedRAMP requirements.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Security, or a related field.
• Experience:
• Minimum of 5-7 years of experience in information security, with a specific focus on FedRAMP compliance.
• Proven experience in assessing and mitigating security risks in cloud and on-premises environments.
• Specific experience working with cloud technologies such as AWS GovCloud, Google Cloud for Government and/or Azure Government
• Technical Knowledge:
• Mastery of FedRAMP standards and requirements.
• Extensive knowledge of implementing security controls, including encryption, authentication, and access controls.
• Familiarity with security assessment and monitoring tools and technologies.
• Experience with Kubernetes and Terraform for infrastructure management.
• Proficiency in scripting languages (e.g., Python, Bash) for automation.
• Skills:
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Ability to work independently and as part of a team, managing multiple tasks and projects simultaneously.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Experience in automating security and compliance processes.
• Advanced scripting or programming skills for automation and security analysis.
• Additional relevant certifications, such as AWS Certified Security, Microsoft Certified: Azure Security Engineer, or Google Professional Cloud Security Engineer.
• Certifications: Security certifications such as CISSP, CISM, CISA, or equivalent.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

125400 USD - 184600 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

About the role

This role is the Senior Site Reliability Engineering Manager for the FedRAMP SRE team at ThousandEyes. 

The FedRAMP SRE team is focused on our Federal region’s platform. The team is responsible for all aspects of the Federal region’s infrastructure and operations, such as availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning, with a strong focus on security.

What You'll Do

• Lead and inspire a talented SRE team, fostering a culture of innovation, collaboration, and excellence
• Drive the strategic vision for build, implementation, and management of FedRAMP-compliant infrastructure and systems.
• Collaborate closely with cross-functional teams, including development, product management and security to define and implement FedRAMP-compliant processes and strategies.
• Provide oversight and direction for how ThousandEyes approaches the continuous monitoring, logging, and auditing of systems to ensure compliance with FedRAMP controls.
• Stay current with industry best practices, evolving security threats, and updates to FedRAMP guidelines, and apply this knowledge to enhance the security posture of our platform and systems.
• Drive operational excellence in operations and security processes.
• Leverage synergies with Cisco's broader ecosystem, collaborating with counterparts on FedRAMP.
• Mentor and develop engineering talent, fostering a culture of continuous learning and professional growth within the FedRAMP SRE team.

Qualifications

• You have led a team of 4+ engineers
• You have a total of 7+ years of experience building and supporting missing critical services with focus on automation, availability and performance
• Experience building and/or operating FedRAMP environments.
• Experience identifying and analyzing cyber security risks.
• Strong understanding of the FedRAMP framework, its controls, and compliance requirements.
• Familiarity with security best practices, vulnerability management, and incident response processes.
• Can provide strong technical vision for your team and ensure consistent delivery on objectives
• Have experience formulating a team's technical strategy and roadmap; you've collaborated and partnered effectively with several other teams to execute on shared goals
• You have worked on large-scale distributed systems including multi-tiered architecture
• Understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

You’ll be working directly with the ThousandEyes TAM business owners to help facilitate smooth business functions. You’ll be responsible for coordinating communication between the business and field teams - project managers, account team representatives, and channel partners. You’ll need to understand the TAM services offerings, how they’re delivered, sales motions, and use case requirements. You’ll help the TAM engineers to deliver the projects in a timely manner.  You’ll have the opportunity to create field facing collateral about the services business and present it to key stakeholders. 

What You’ll Do

• Act as a central point of contact between TAM and project management teams within the region.
• Facilitate communication between services engineers and field teams.
• Plan, schedule, and facilitate meetings across the business.
• Drive team insights through creating and managing project engagement reports. 
• Help the sales field teams understand the TAM offerings, ordering, and delivery flows.
• Provide general administrative support to the management teams.
• Manage multiple projects concurrently. 
• Build deep domain expertise, business knowledge and understanding of different operating models
• Work with Cross functional teams and manage across different reporting chains

Qualifications

• Must have administrative experience in participating as a key member in a cross-functional team and/or international projects or programs
• Ability to work in matrix organizations, prioritize what is meaningful to business
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written & verbal communication.
• Proficient in English, both verbal and written. 
• Strong organizational and planning skills.
• Proficient in MS Office and Salesforce.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

About The Role

ThousandEyes is looking for an experienced Global Product Marketing Director to lead a team of product marketers. This role requires a balanced blend of product marketing, team development, and creative storytelling. You will possess relevant experience in IT, networking, enterprise software, and portfolio positioning to support a rapidly growing ThousandEyes business! This role will drive consistency in product marketing processes and deliverables for product launches and general releases. As part of the ThousandEyes global marketing team, this leader will collaborate with Demand Generation, Marketing Communications, and Product leaders to develop go-to-market strategies. This experienced leader must be able to use empirical data, customer stories, and market evidence to articulate a differentiated platform position that addresses business, technical, and operational pain points.

As the Global Product Marketing Director, you will be responsible for driving a comprehensive positioning strategy that includes a thorough understanding of the competitive landscape across ThousandEyes' digital experience use cases. Just as importantly, you and your team will lead the development of customer-facing, sales, and channel partner content and collateral in support of the breadth of ThousandEyes use cases and as part of the broader Cisco portfolio offers.

You will report to the ThousandEyes Chief Marketing Officer and will have an active role in all facets of product positioning, ensuring our value and differentiation lands in all relevant marketing activities. As part of the ThousandEyes Marketing leadership team, you will also interact with product management leaders and manage, mentor, and lead a team of product marketing managers.

What You’ll Do

• Become a specialist in all things related to the ThousandEyes platform and associated digital experience use cases and how these thread through the entire marketing process
• Develop thorough, product-level expertise of ThousandEyes core use cases, being able to articulate how it can be positioned to global audiences and a variety of BDM / TDM personas
• Distill and communicate complex information for Sales, Marketing, Partners, and customers
• Work with Product and Marketing leaders to craft messaging for ThousandEyes
• Deliver business, technical and operational feedback to stakeholders
• Be a trusted product positioning advisor to the wider marketing team to conceptualize and collaborate on marketing campaigns
• Develop thoughtful, customer/market oriented content for campaigns
• Evangelize ThousandEyes (the why and the what) at industry events
• Drive and build in-depth product collateral and tools for some of the largest enterprise customer organizations in the world
• Develop content targeting Business Decision Makers, IT Ops, and industry organizations using a variety of marketing tactics (e.g., webinars, blog posts, articles, etc.)
• Build, develop and mentor a high-performing product marketing team, ensuring a continuous evolution of skills, professional growth and expanded responsibilities

Qualifications

• 10+ years of proven experience in enterprise software gained through Product Marketing or Solution Marketing
• Confirmed leader with a track record for team development
• Metrics-oriented approach to continuous improvement of product messaging and marketing tactics
• Understand the in-depth business, technical and operational practices of global IT, and global Enterprise businesses
• Strong ability to translate technical features into differentiated value and business benefits to all types of audiences
• Excellent communicator, creative problem solver, risk-taker, innovative thinker, consensus builder, motivator, assertive leader
• Comfortable leading and collaborating in an Agile Marketing environment
• Bachelor's Degree required, MBA or Master's Degree a plus!
• Experience working in the IT or networking industry
• Up to 25% travel required

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

211600 - 314200 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Team

The rise of as-a-service models has given birth to unknown dependencies that create blind spots for enterprise teams. Our product management team focuses on ingesting, visualizing, and correlating network flow traffic with our existing market-leading synthetics dataset. Our team helps customers solve problems that originate within the network infrastructure they own.

About The Role

You will be the driving force behind our network flow analytics initiatives. Your mission is to deliver substantial customer and business value by shipping the right product at the right time. This role will require you to work alongside our Insights team to understand customer needs, current network statuses, and predict future network conditions for network assurance.

You will pioneer in an area that combines network flow analytics, insights, and predictive analytics, creating a new breed of network assurance solutions. Your role will be crucial in transforming the way businesses comprehend and use their network data, predicting potential issues before they impact business operations.

What You’ll Do

• Generate and shepherd creative ideas, both large and small, that bring value to customers and the business.
• Lead a cross-functional team of engineering and design to ship product experiences that customers love.
• Stay hands-on with customers to keep them happy today, while gaining insight for future ideas.
• Partner closely with go-to-market teams to make sure potential customers understand how the product can benefit them.
• Thoughtfully prioritize to maximize the impact of engineering effort.
• Bring curiosity, positivity, and an entrepreneurial approach to each day.

What We’re Looking For

• Technical Acumen: You will work closely with engineering to understand technical tradeoffs and their impact on the product. Being comfortable in the code is a plus, but not required.
• Product Sense: Our favorite product managers bring together insights from every corner (customers, engineering, design, and go-to-market teams) to design and build the best product experience.
• Curiosity: The best candidates understand that creativity and growth start with a curious, humble mindset and asking thoughtful questions.
• Ownership: The best product managers take the responsibility of delivering a successful product to heart, and step in wherever needed, even if crossing typical role boundaries; they never shy away from the details nor lose sight of the bigger picture.
• Communication: Effective communication to any audience (company leadership, engineering, customers, and more) is key to success in this role.
• Attitude & Ambition: The best candidates are smart, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision.

Qualifications

• Have 5+ years of Product Management experience, ideally with demonstrated success in enterprise/SaaS software products
• Experience working with or building network monitoring or observability products or hands-on experience with running and managing large Enterprise networks

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment. 

You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.

** We are looking for candidates who are already based in Mexico or Mexico City**

What You’ll Do

• Guide customers on deploying and implementing the ThousandEyes product

• Implement ThousandEyes in customer environments in an efficient and cost-effective manner

• Engage with customers to deliver product implementation and integration services

• Lead many projects concurrently understanding current and future action items

• Delivery of training and industry best practice discussions

• Build value-based relationships with customers, leading to referral and renewal

• Leverage enterprise data analytics to track and report on customer engagement

• Contribute to best practice creation and maintenance

• Track and report on utilization and work performed

• Special projects as assigned

• Identification of potential product/services upsell or cross-sell opportunities

Qualifications

• A standout "customer first" attitude

• Bachelor’s or advanced degree in a technical field, or equivalent working experience

• At least 7-10 years working in a customer-facing role

• Project management and consulting experience

• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )

• Experience with Cloud/SaaS software products is a plus

• Experience maintaining or implementing LAN/WAN environments

• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs

• Experience with at least 1 programming language (Java, Python, JavaScript, etc.)

• Outstanding communication and problem-solving skills

• Deep technical acumen

• Enjoy a fast-paced, multifaceted environment

• Able to prioritize and accomplish tasks in tight timeframes

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

We're all familiar with the technology, but have you ever wondered how the Internet actually works? At ThousandEyes, we spend every day working to help customers understand the gotchas of Internet-based service delivery: how to identify problems, how to resolve, and how to avoid them in the future. Our Customer Engineering team is tasked with empowering our customers with ThousandEyes to ease their performance monitoring pains.

If you enjoy variety in job responsibilities, this is the job for you.  A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work.  The job is highly variable and requires both the ability to make data-driven decisions, and draw conclusions based on incomplete information.  We're looking for out-of-the-box thinkers who can complement and extend the already formidable talents of our Customer Enablement organization.

*** We are looking for candidates who are already based in Mexico or Mexico City***

What You’ll Do

• Timely interaction with customers and internal teams requesting support via online-chat, email and phone

• Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps

• Take ownership of customer support forum and keep information current on best practices with ThousandEyes

• Active participation in 24x7 Support Coverage model

• Identify process & workflows ripe for improvement or automation 

Qualifications

• A standout "customer first" attitude

• Bachelor’s degree in Computer Science or a related field, or equivalent working experience

• At least 2 year working in a customer-facing role

• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. )

• Experience with Cloud/SaaS software products is highly desirable

• Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and VoIP

• Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen

• Working knowledge in security - authentication, permissions, SSO

• Knowledge of one computer languages and programming (Java, Python, XML, RESTAPI) frameworks desirable

• Experience with the administration of Linux based Operations Systems a plus

• Experience in technical writing is a plus

• Ability to prioritize & complete tasks in a timely fashion

• Ability to communicate clearly and concisely to technical and non-technical users

• Proven troubleshooting and problem-solving skills

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

About the role

This role is the Site Reliability Engineering Manager for the FedRAMP SRE team at ThousandEyes. 

The FedRAMP SRE team is focused on our Federal region’s platform. The team is responsible for all aspects of the Federal region’s infrastructure and operations, such as availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning, with a strong focus on security.

What You'll Do

• Lead and inspire a talented SRE team, fostering a culture of innovation, collaboration, and excellence
• Drive the strategic vision for build, implementation, and management of FedRAMP-compliant infrastructure and systems.
• Collaborate closely with cross-functional teams, including development, product management and security to define and implement FedRAMP-compliant processes and strategies.
• Provide oversight and direction for how ThousandEyes approaches the continuous monitoring, logging, and auditing of systems to ensure compliance with FedRAMP controls.
• Stay current with industry best practices, evolving security threats, and updates to FedRAMP guidelines, and apply this knowledge to enhance the security posture of our platform and systems.
• Drive operational excellence in operations and security processes.
• Leverage synergies with Cisco's broader ecosystem, collaborating with counterparts on FedRAMP.
• Mentor and develop engineering talent, fostering a culture of continuous learning and professional growth within the FedRAMP SRE team.

Qualifications

• You have led a team of 4+ engineers
• You have a total of 5+ years of experience building and supporting missing critical services with focus on automation, availability and performance
• Experience building and/or operating FedRAMP environments.
• Experience identifying and analyzing cyber security risks.
• Strong understanding of the FedRAMP framework, its controls, and compliance requirements.
• Familiarity with security best practices, vulnerability management, and incident response processes.
• Can provide strong technical vision for your team and ensure consistent delivery on objectives
• Have experience formulating a team's technical strategy and roadmap; you've collaborated and partnered effectively with several other teams to execute on shared goals
• You have worked on large-scale distributed systems including multi-tiered architecture
• Understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

*** We are looking for candidates who are already based in Mexico or Mexico City*** 

About The Role

We're all familiar with the technology, but have you ever wondered how the Internet actually works? At ThousandEyes, we spend every day working to help customers understand the gotchas of Internet-based service delivery: how to identify problems, how to resolve, and how to avoid them in the future. Our Customer Engineering team is tasked with empowering our customers with ThousandEyes to ease their performance monitoring pains. If you enjoy variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work. The job is highly variable and requires both the ability to make data-driven decisions, and draw conclusions based on incomplete information. We're looking for out-of-the-box thinkers who can complement and extend the already formidable talents of our Customer Enablement organization.

What You’ll Do

• Timely interaction with customers and internal teams requesting support via online-chat, email and phone

• Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps

• Take ownership of customer support forum and keep information current on best practices with ThousandEyes

• Active participation in 24x7 Support Coverage model

• Identify process & workflows ripe for improvement or automation 

Qualifications

• A standout "customer first" attitude

• Bachelor’s degree in Computer Science or a related field, or equivalent working experience

• At least 5- 7 years working in a customer-facing role

• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. )

• Experience with Cloud/SaaS software products is highly desirable

• Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and VoIP

• Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen

• Working knowledge in security - authentication, permissions, SSO

• Knowledge of one computer languages and programming (Java, Python, XML, RESTAPI) frameworks desirable

• Experience with the administration of Linux based Operations Systems a plus

• Experience in technical writing is a plus

• Ability to prioritize & complete tasks in a timely fashion

• Ability to communicate clearly and concisely to technical and non-technical users

• Proven troubleshooting and problem-solving skills

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Product Solutions Architect

ThousandEyes is looking for a Product Solutions Architect to develop and communicate best practice technical solutions that address a broad range of customer challenges. The Product Solutions Architect will ensure successful go to market and adoption of ThousandEyes products, serving as a subject matter expert for product, sales, and marketing teams, and creating technical materials to educate users and internal stakeholders on the use cases and value of ThousandEyes solutions.

Responsibilities

• Create reference architectures, guides, labs, and demos for ThousandEyes solutions and products
• Build and maintain demos for ThousandEyes products and integrations
• Partner with product docs to ensure quality of technical documentation
• Engage directly and regularly with customers to gain an in-depth understanding of their business processes and product needs, validate solutions, and develop product champions
• Serve as a customer and field advocate within the product organization
• Support sales and marketing efforts as required. Some travel required to support field and marketing activities, e.g., conferences and customer meetings
• Support new product and feature introduction activities, such as conducting technical training and creating technical decision maker presentations

Qualifications

• Strong networking domain expertise and experience
• Extensive customer and field experience, ideally covering both enterprises and service providers (10+ years in a TME, SE, or other similar customer-facing role)
• Demonstrated success in building demos and creating technical content, such as best practice guides, and reference architectures
• Excellent verbal and written skills and a willingness to present and defend your ideas
• Customer-focused self-starter with high levels of initiative, commitment, energy, and comfort working in dynamic environments alongside a distributed, worldwide team
• Bachelor’s degree, preferably in computer science or engineering
• Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, CloudOps, DevOps, and automation
• Knowledge of Python, or other programming languages, is a plus

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

190,600 USD - 230,200 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

About The Role

What’s your superpower? If you said keeping your audience informed and engaged, we may have a role for you. ThousandEyes is looking for a Communications Manager to join our Employee Experience and Communications team. In this role, you will create and execute an employee experience and internal communications strategy for our ThousandEyes Global Sales organization, ensuring team members feel informed and engaged and have a single source of truth for company-related information. We’re looking for someone who can listen intently to understand what resonates, loves to experiment and brings creative ideas to the table to ensure key information lands clearly across audiences. If you live to get into the details, are dedicated to connecting people with the right information at the right time and are constantly on the lookout for new ways to engage and motivate teams, come join our band of superheroes!

What You’ll Do

• Execute a communications strategy that reinforces our business objectives and cultural values. ·
• Provide executive communications support for the ThousandEyes chief revenue officer, including executive correspondence, presentations and social media.
• Organize and develop content for organizational events and communications, such as town halls and all hands meetings, and design and execute ongoing communications vehicles, such as newsletters, presentations and intranet. ·
• Partner closely with the Sales senior leadership team as it relates to communication needs and mentor leaders on messaging and delivery. 
• Build relationships within the ThousandEyes Sales and Cisco Global Specialists organizations to understand communications needs and develop relevant and timely communications.

You Are

• Innovative. You’re not afraid to try something new, even if it doesn’t work out. You love to experiment, solicit feedback and learn from each iteration. You’re aware of the latest trends and are always thinking about ways to innovate our work. ·
• A reporter at heart. Your inquisitive nature helps you understand concepts so that you can articulate to your audience exactly what they need to know and which action to take. ·
• Phenomenally clear. You can distill complicated ideas to just the right number of words. You’re an excellent writer and listener and can pinpoint what compels an audience. ·
• Organized. You sweat the details and plan for contingencies. You can easily juggle multiple projects at once. You’re flexible, like thinking on your feet and can adjust for the unexpected. ·
• Fiercely collaborative. You don’t mind rolling up your sleeves to get the job done. You take an organization-level view and are equally invested in the success of others. You invite and act on different points of view. You quickly establish relationships that enable you to give feedback and coach others. 
• Resourceful. Don’t have the answer? Not a problem. You use your ingenuity and relationships to find what you’re looking for.

Qualifications

• 10+ years communications or related experience; sales communications experience preferred. ·
• A bachelor’s degree with a major in communications, journalism, public relations, marketing or related field preferred. ·
• Superlative written, verbal and visual communication skills, including the ability to effectively communicate with a wide variety of audiences. ·
• Demonstrated understanding of communication concepts/functions and software tools (Microsoft Office 365 SharePoint, Word, PowerPoint, Excel, Adobe Creative Suite). ·
• Understanding of AP style a plus. 
• Ability to travel up to 10%.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

132,300 - 158,900 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

About The Role

The FedRAMP SRE team is focused on our Federal region’s platform. The team is responsible for all aspects of the Federal region’s infrastructure and operations, such as availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning, with a strong focus on security. The job is to handle the Federal region’s core infrastructure services, maintaining a constantly growing infrastructure capable of handling a very high volume of incoming data per day. We believe in operations/infrastructure/everything as code which makes our distributed team efficient, functional and very effective. 

We’re looking for talented engineers with a software or operations background, experienced in designing and operating large-scale highly available distributed systems in the cloud. You must be willing to work closely with our application development teams to ensure the reliability, performance and security of our infrastructure.

What You’ll Do

• Join forces with the software engineers to ensure that the ThousandEyes platform’s Federal region infrastructure and services are designed and optimized for availability, latency, and performance.
• Design, implementation, and management of FedRAMP-compliant infrastructure and systems.
• Establish and maintain processes for continuous monitoring, logging, and auditing of systems to ensure compliance with FedRAMP controls.
• Collaborate and partner with security teams to identify and remediate vulnerabilities, conduct security assessments, and implement necessary security controls.
• Design and implement dynamic infrastructure. Solutions to run our platform’s infrastructure as we grow and continue scaling (think multi-region scale).
• Drive and build automation enabling our infrastructure and platforms to scale effortlessly, with a special focus on FedRAMP systems.
• Know the latest industry best practices, evolving security threats, and updates to FedRAMP guidelines, and apply this knowledge to improve the security posture of our systems.
• Design, deploy, and maintain cloud-native services in AWS that are elastic and resilient to failure.
• Participate in and contribute to improving our 24x7 incident response and on-call rotation.
• Capacity planning for the infrastructure and platform and help teams prepare for growth.

Qualifications

• 5+ years of experience.
• Experience building and/or operating FedRAMP environments.
• Experience identifying and analyzing cyber security risks.
• Solid understanding of the FedRAMP framework, its controls, and compliance requirements.
• Familiarity with security standard processes, vulnerability management, and incident response processes.
• Ability to write high-quality code in Python, Go, or equivalent languages.
• Ability to build and implement scalable and well-tested solutions.
• Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.
• Knowledge of cloud providers, ideally AWS.
• Infrastructure as Code skills, ideally with Terraform, Puppet, and Kubernetes.
• Good Communication and documentation skills.
• Solid sense of ownership, drive, and enthusiastic attention to detail.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

About The Role

As an Internet Analyst, you will have access to massive volumes of unmatched data collected from some of the largest enterprise and public networks in the world. As part of the ThousandEyes Internet Intelligence team, you will focus on educating the market on what really happens on the Internet by analyzing performance and other characteristics related to Internet, SaaS and cloud-based services. Based on your analysis, you will write and publish reports and blogs, present findings at industry events, brief media and customers on incidents and overall Internet health, and serve as an Internet expert on behalf of ThousandEyes. 

This role requires deep domain knowledge of Internet protocols (DNS, TCP/IP, BGP, HTTP) and Internet/cloud ecosystems. Preferred candidates will have previous experience with network measurement and a record of publications in technical conferences in computer networks.

Qualifications

• Network operations experience and/or PhD or MS in Computer Science 
• Expert knowledge in Internet protocols (TCP/IP, DNS, BGP, HTTP, etc.)
• Familiarity with networking tools (e.g. tcpdump, ping, etc)
• Proficiency in Python
• Excellent written and verbal communication skills

A plus if you have

• Existing portfolio of network measurement projects
• Experience analyzing BGP routing streams

Sample media coverage including ThousandEyes Internet analysis: 

Ars Technica: Why Russia’s “disconnection” from the Internet isn’t amounting to much

CNN: After a bad day, Facebook suffers major outage

Network World: Ukraine internet battered but not out

WIRED: How an Obscure Company Took Down Big Chunks of the Internet

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

160,000 USD - 230,000 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

About The Role

Do you have a can-do attitude with a sense of humor? Then we are looking for you! Our team is searching for an Executive Assistant, who will be the go-to person for our executives, employees and guests alike. You will need to be a great communicator and understand the value of customer service. This role is varied and fast-paced and offers the opportunity to work hands-on by coordinating various efforts throughout the company and working primarily with our ThousandEyes General Manager and VP, Strategy and Planning.

What You’ll Do

• Calendar in a rapidly changing environment across all time-zones
• Plan and support meetings, off-sites and team motivation (recognition, celebrations, awards, etc.)
• Oversee a spectrum of administrative tasks including expense reports, meeting notes, meeting agendas and domestic and international travel arrangements
• Deliver unparalleled customer service to stakeholders within both ThousandEyes and Cisco.
• Collaborate and guide a team of Administrative Assistants
• Coordinate and enhance team events of varying scales and objectives, leveraging your creativity and enthusiasm to ensure memorable experiences 
• Collaborate with various teams on company-wide initiatives and events
• Handle reservations for meeting rooms, equipment, and catering for executive trips and events
• Manage, schedule and ensure preparedness for Executive customer meeting requests
• Work closely with the Executive Communications team and Chief of Staff

Qualifications

• 5+ years administrative experience with a strong preference for experience in a high-growth technology company
• Strong work ethic and demonstrated ability to exhibit our ThousandEyes values: Empower Customers, Innovate Without Boundaries, and Operate with Integrity and Humor
• Exceptional commitment to managing all facets of day-to-day executive activities with extraordinary attention to detail
• Proven time management skills with the ability to prioritize and handle multiple tasks and work in a fast paced environment with limited supervision
• Ability to uphold the strictest confidentiality standards and demonstrate unwavering trust and integrity
• Excellent verbal and written communication skills including the ability to communicate with different levels of the organization
• Advanced knowledge in applications: Microsoft Suite, Slack, Teams, Outlook, Webex, Concur, and Asana

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

87,400 to 142,500 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Who We Are

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Role

The Techdocs team at ThousandEyes is responsible for customer-facing documentation. As part of the Product team, we work in concert with product managers, engineering teams, designers, and support engineers to produce the content that customers need.

We follow a docs-as-code model, with content source in Markdown files in a GitHub repository, and with continuous delivery to match feature development in the ThousandEyes SaaS platform. At ThousandEyes, docs are an integral part of the product.

We are looking for a technical writer who enjoys learning about complex technical concepts, and can effectively articulate those concepts to people with a wide range of backgrounds and experience levels. This role is ideal for a person who gets up to speed quickly, has the reflex to organize ideas, and pursues information proactively.

What You'll Do

• Gather information from disparate sources, including your own testing of product features.
• Plan, write, and update documentation about those features.
• Articulate complex concepts in clear language.
• Use a docs-as-code approach for document version control, authoring, review, and collaboration.
• Work on interesting problems with smart, funny, dedicated people.

Apply for This Role If You

• Have experience writing about network technology.
• Learn new concepts quickly and can pass that learning along to others in words and images.
• Notice the finer details of things, and take initiative to fix them if they're not right.
• Use git/GitHub.

Other Relevant Experience

• Website infrastructure such as static site generators, themes, and plugins
• Agile software development and release processes

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

  $73,800 - $158,300 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Who We Are

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About The Role:

At ThousandEyes, we are fanatical about design. Our product is built to visualize the Internet and the services that flow across it. The Internet is a massive distributed system with thousands of networks at its core serving half of the human population. As the Head of Product Design you are going to solve data visualization problems at the Internet scale. We believe in innovation, simplicity, and elegance.

This role is a combination of people management and design work. As the Head of Design, you will be responsible for building and growing a team of designers as well as the product. 

You will work with our customers, engineers, product management, and customer success to determine design requirements, create mockups, user workflows, do user research, and provide feedback to constantly improve our product. You will be part of the full product development cycle, from strategic user decisions to pixel-perfect design delivery.

We are looking for someone who can collaborate with Product Management and Engineering to make complex, technical concepts intuitive and be responsible for the design of broad areas of our product.

Responsibilities:

• Lead, manage & grow a team of designers along with owning design projects from conception to delivery. 
• Hire, mentor and be responsible for the growth and development of designers within the team organization.
• Create user journeys, wireframes, detailed UX flows, prototypes, UI mockups, sketches, visuals, decks, and explanations that promote understanding and alignment with cross functional teams. 
• Simplify complexities around data visualization, helping our users get actionable insights seamlessly. 
• Iterate based on feedback from a broad range of team members, users, and subject matter experts. Give and receive feedback in regular reviews and critiques with designers.
• Build a thorough understanding of the technology and influence the product strategy. 
• Design, conduct and synthesize user research activities to help build a deep understanding of our users and address usability issues. Drive design decisions based on data from user metrics as well as qualitative interviews. 
• Effectively communicate design concepts to a range of stakeholders and audiences within the team as well as across the company. Build consensus and balance different priorities while dealing with ambiguity.
• Initiate ideas and solutions beyond the product roadmap to improve the overall experience for our users.

Apply for this role if you:

• 15+ years of design experience with demonstrated success with cloud-native, enterprise/SaaS data-intensive products
• 8+ years of experience building, growing & managing teams
• Experience and/or passion for working with data visualization
• Can articulate the reasoning behind your design decisions
• Can think through user problems while understanding technical constraints
• Self-learner with aptitude for understanding complex, technical concepts
• Experience conducting and participating user research activities 

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.