Job Description

As a National Account Manager you will be supporting the Head of Networks and Clubs in strengthening relationships across all hierarchical levels within clubs and networks and to provide market and customer insights as an SME to help devise and implement a strategy across the channel to grow business levels. 

You will be building mutually beneficial [partnerships which will help deliver a market leader customer experience and extract incremental value in terms of lending quality, product splits and profitability - bringing partnerships to life in the intermediary world. 

As a National Account Manger we are looking for someone to:

• Become a key point of contact for all level relationships within the clubs and networks
• Devise, own and be able to communicate the strategy for the development of these accounts and regularly review and amend as appropriate
• Become a key contributor and stakeholder for the development of an event plan for the clubs and networks, negotiating and taking advantage of the best possible marketing and events available
• Taking a proactive approach in order to deliver a strong customer experience proposition, bringing partnerships to life and secure quality mortgage business
• Build a network of industry contacts: corporate bodies, press, lenders, to ensure market knowledge remains current

Qualifications

Essential:

• Knowledge of all aspects of lending/mortgages
• Knowledge of key competitors across product sets and channels 
• National Account Management experience within Mortgages
• Evidence of establishing and developing strong intermediary relationships
• Excellent Negotiation Skills

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Job Description

As a Regional Business Development Manager, you will cover the North West of England area. Responsible for exceeding the New Business generation KPIs to meet with business objectives, by identifying and developing opportunities with allocated financial intermediaries. You will identify potential business, whilst managing existing relationships and performance using appropriate lines of communication and tools, presenting the products and services of the Group positively and professionally. Supporting the team to achieve objectives and KPIs.

As a Regional Business Development Manager, we are looking for someone to:

• Manage existing relationships to generate business to achieve KPIs from key accounts. Identify opportunities selling the company’s products and services, to ensure that a positive outcome is achieved and any potential opportunities are developed
   
• Generate required business levels to support achieving KPIs from preferred partners. Identify opportunities prospects; manage new/existing relationships, selling the company’s products and services, to ensure that a positive outcome is achieved and any potential opportunities are developed
   
• Develop and implement a strategic account plan that can be articulated to key stakeholders whilst coordinating tactical activities to maximise outputs
   
• Be able to engage with Executives, Directors, Management & Key stakeholders of large accounts to formulate, review and implement key strategies incorporating internal and external 3rd parties
   
• Analyse and evaluate broker performance and opportunities by applying a strong understanding and knowledge of the pertinent market and competitors
   
• Provide support to all key accounts including education and knowledge of the company’s products, services and procedures within the TCF & TPF framework to provide a positive customer outcome
   
• Constantly strive to improve Intermediary / Customer service levels by challenging existing processes & practices, making changes where appropriate

Qualifications

Essential

• Knowledge of all aspects of specialist lending
• Proven business to business development with larger Key Accounts
• Knowledge of key competitors across regulated and unregulated product sets
• Evidence of establishing and developing strong intermediary relationships
• Self-motivated and driven to achieve results
• Driven to provide excellent customer outcome
• Exceptional influencing and negotiation skills

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