JOB SUMMARY:

Do you have a dynamic personality? Are you passionate about cybersecurity and want to support a wide variety of opportunities and initiatives related to security consulting? Do you have excellent active listening skills and can apply critical thinking quickly and effectively? If so, you may be a great fit for the Security Governance, Risk, and Compliance (GRC) team!

As part of the Trace3xperience Program, the Governance, Risk, and Compliance Tracer (Intern) will support all aspects of the GRC team and market offerings. Activities will include learning to align information security with client business goals using a risk-based approach in the core areas of IT security, including Identity and Access Management, Data Security, Applications Security, Network Security and Engineering, Security Program Strategy, and Operations. You will also attend client and sales calls to shadow and learn about Trace3 consulting and delivery.

Tracers in this program will receive accelerated professional development, exposure to all technical functions of an IT consulting organization, world-class mentoring, and unique networking opportunities across the organization.

WHAT YOU CAN EXPECT TO LEARN AND DO:

• You will learn:
  • About security consulting and how to approach the market
  • How the role of Governance, Risk, and Compliance is integrated within a security organization
  • How to implement industry security frameworks (e.g., NIST, CSF) and translate these into tailored, prescriptive control environments to guide security program investments in people, processes, and technology
  • How to develop security program strategies and recommendations
  • How to develop deliverables and presentations for an organization’s leadership
• You will:
  • Attend discovery, strategy, or sales/scoping calls
  • Assist with the development of client deliverables (e.g., risk assessments, policy and procedures, or technology roadmaps)
  • Support the build or enhancements of GRC offerings
  • And more activities, as identified, defined, and prioritized by the GRC team
    
    

ELIGIBILITY AND PREFERRED SKILLS:

• Enrollment in the Junior or Senior year of an undergraduate program or in a masters program, at an accredited college or university
• Candidates should be pursuing a field of study applicable to information technology, cybersecurity, or computer security with a focus or interest in assurance/governance / risk/compliance
• Cumulative grade point average (GPA) of 2.5 or better; People and Organizational Health may require a copy of the applicant’s transcript
• Academic or professional/internship experience working in a professional setting is a plus but not required
• Ability to work independently on assigned tasks and accepts direction on given assignments
• Self-motivated individuals with a customer mindset and desire to help people
• Enthusiasm for technical problem solving with attention to detail and strong communication skills
• Ability to learn and research in a dynamic and engaging environment
• Availability to work 40 hours per week throughout the internship

About the Role:

The Service Delivery Manager (SDM) will be the cornerstone of ensuring customer and service success for Trace3’s Managed Service solutions. The SDM will provide invaluable technical guidance, support, and input to manage operational excellence, build strong, long-term relationships, and ensure overall service delivery for assigned engagements. This position will work closely with the technical teams, account teams and project managers to monitor all activity regarding key Managed Services clients and ensure quality communications and deliverables. As an SDM, this person will play a key part of our Managed Services practice growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within Trace3.

What You'll Do:

• Responsible for supervising and ensuring optimal client satisfaction throughout the entire life cycle of the Managed Services engagement by providing the Trace3 “Total Customer Experience”.
• Day-to-day management and point of contact for client escalation for Managed Services customer accounts.
• Manage, coordinate, and regularly communicate with assigned accounts, including weekly status and ad-hoc meetings/calls, to set expectations and negotiate priorities appropriately.
• Ensure transfer of knowledge of customer systems, processes, and requirements to the technical teams, to enable them to provide consistent high-quality service.
• Escalate to management and account teams appropriately, bringing topics of interest and concern to their attention before the customer’s business is impacted.
• Participate in relevant customer meetings, such as project meetings, change review meetings, service review meetings, and track resulting action items to completion.
• Establish and own business meeting cadence to monitor service deliverables and improvement opportunities.
• Deliver high-quality service reports to assigned clients while continuously tracking client specific KPIs.
• Review and evaluate areas where Managed Services can reduce risk, improve efficiency, and save costs for our clients.
• Lead and present customer environment health checks and by conducting regular service reviews with the account team to ensure overall IT robustness.
• Identify gaps in service delivery, and work with the team to continuously improve to meet and exceed goals.
• Identify new opportunities in your account base to increase Trace3’s overall value as a top solution partner.
• Partner with internal teams to educate and improve the sales engagement methodology.
• Participate in the creation and delivery of new Agreements and onboarding of new clients.

Qualifications & Interests:

• Bachelor’s degree from an accredited university preferred
• A minimum of 10 years overall job experience in Information Technology with at least 5 years’ experience in Consulting/Professional Services
• Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation
• Strong leadership experience and ability to build collaborative working environments.
• Team player mentality and experience building relationships with various stakeholders within an organization.
• Detail and results oriented; passionate about delivering exceptional service, and a good level of commercial acumen to identify opportunities for cost reduction and continuous service improvement.
• Continuous learning mindset - takes advantage of ideas, best practices, and solutions developed elsewhere and effectively translates.
• Strong conflict negotiation and problem-solving skills.
• Excellent oral, written communication and presentation skills.
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver.
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment.

Who We’re Looking For:

We’re looking to add a Senior Data Integration Engineer with a strong background in data engineering and development.  You will work with a team of software and data engineers to build client-facing data-first solutions utilizing data technologies such as SQL Server and MongoDB. You will develop data pipelines to transform/wrangle/integrate the data into different data zones.

To be successful in this role, you will need to hold extensive knowledge of SQL, relational databases, ETL pipelines, and big data fundamentals.  You will also need to possess strong experience in the development and consumption of RESTful APIs.  The ideal candidate will also be a strong independent worker and learner.

What You’ll Be Doing

• Develop processes and data models for consuming large quantities of 3^rd party vendor data via RESTful APIs.
• Develop data processing pipelines to analyze, transform, and migrate data between applications and systems.
• Analyze data from multiple sources and negotiate differences in storage schema using the ETL process.
• Develop APIs for external consumption by partners and customers.
• Develop and support our ETL environment by recommending improvements, monitoring, and deploying quality and validation processes to ensure accuracy and integrity of data.
• Design, develop, test, deploy, maintain, and improve data integration pipelines.
• Create technical solutions that solve business problems and are well engineered, operable, and maintainable.
• Design and implement tools to detect data anomalies (observability). Ensure that data is accurate, complete, and high quality across all platforms.
• Troubleshoot data issues and perform root cause analysis to proactively resolve product and operational issues.
• Assembles large and complex data sets; develops data models based on specifications using structured data sets.
• Develops familiarity with emerging and complex automations and technologies that support business processes.
• Develops scalable and re-usable frameworks for ingestion and transformation of large datasets.
• Work within an Agile delivery / DevOps methodology to deliver product increments in iterative sprints.
• Working with stakeholders including the Executive, Product, Data and Design teams to support their data infrastructure needs while assisting with data-related technical issues.
• Develop data models and mappings and build new data assets required by users. Perform exploratory data analysis on existing products and datasets.
• Identifying, designing, and implementing internal process improvements including re-designing infrastructure for greater scalability, optimizing data delivery, and automating manual processes.
• Engage in logical and physical design of databases, table creation, script creation, views, procedures, packages, and other database objects.
• Create documentation for solutions and processes implemented or updated to ensure team members and stakeholders can correctly interpret it.
• Design and implement processes and/or process improvements to help the development of technology solutions.

Your Skills and Experience (In Order of Importance):

• 5+ years of relational database development experience; including SQL query generation and tuning, database design, and data concepts.
• 5+ years of backend and Restful API development experience in NodeJS (experience with GraphQL a plus).
• 5+ years of development experience with the following languages Python, Java, C#/ .NET.
• 5+ years of experience with SQL and NoSQL databases; including MS SQL and MongoDB.
• 5+ years consuming RESTful APIs with data ingestion and storage.
• 5+ years developing RESTful APIs for use by customers and 3^rd
• 3+ years of professional work experience designing and implementing data pipelines in a cloud environment.
• 3+ years of experience working within Azure cloud.
• Experience in integrating and ingesting data from external data sources.
• Strong diagnostic skills and ability to research, troubleshoot, and logically determine solutions.
• Ability to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Comfortable managing multiple and changing priorities, and meeting deadlines.
• Highly organized, detail-oriented, excellent time management skills.
• Excellent written and verbal communication skills.

About the Role:

The Azure Sr. Cloud Engineer will be responsible for the successful implementation of Azure architectures and environments. The Azure Sr. Cloud Engineer will act as an expert and trusted advisor who provides guidance for transforming legacy implementations to the cloud. This role will work closely with clients, partners and other business units to ensure consulting engagements are successful. 

What You’ll Do:

• Responsible for design, development, and hands-on implementation of Microsoft Azure cloud solutions
• Serve as a Microsoft Azure technical resource in team’s efforts to determine the needs of our client’s businesses that will simplify and automate the applications as well as make them more efficient

• Participate in planning, implementation, and growth of our customer's Azure foundational footprint
• Work closely with other Trace3 architects and engineers to recommend and design infrastructure, database, or data storage solutions that effectively reflect our client’s business needs, security, and service level requirements
• Work with application and infrastructure teams to conduct proof of concepts (POCs) and implement Production-ready designs in Microsoft Azure

• Align solutions with standards and best practices working with cross-functional engineering and consulting teams
• Perform risk analysis & create mitigation strategies for continuous evaluation and validation or system design and architecture
• Ability to produce as-built documentation and materials
• Ability to design, build, and execute automation frameworks for deployment of MS Azure Cloud Environments (based on ARM templates, Terraform, Powershell, others)
• Support pre-sales activities when needed
  • Collaborate and communicate with Sales and Account Management team to ensure smooth and successful delivery and assist with the identification of additional Advanced Services and Sales opportunities within the customer’s environment
  • Establish strong and lasting relationships with key stakeholders and decision makers in client organizations
  • Contribute to the development of internal best practices as well as new innovative consulting services offerings that we can take to market
  • Build a community and following around our company solutions and brand awareness

Qualifications & Interests:

• Bachelor’s degree from an accredited university required

• 2 years of experience with implementation and support of infrastructure services on MS Azure, including exposure to some of the advanced services and features such as Azure Policy, Azure Monitor, and Azure Log Analytics
• 3 years of experience with current operating system administration (Examples: Windows, Linux, Ubuntu and CentOS)
• 2 years of experience with APIs, performing commands through CLI to perform implementations and third-party integrations
• 2 years of experience with cloud network connectivity and ExpressRoute, and ability to troubleshoot cloud connectivity issues
• Previous experience working for a consulting or services organization strongly preferred
• Azure Cloud Platform Certifications are required
• Azure Cloud Platform Experience
• Strong scripting skills in languages such as Python, Ruby, or Bash
• Automation experience with Infrastructure-as-Code tools (ARM Templates, Terraform, others)
• Experience with DevOps and Container concepts and implementation
• Knowledge of IAM integration with Azure environments
• Experience aiding with operationalizing Azure cloud environments using Azure native and third-party tools for monitoring and management

• Ability to mix deep technical expertise with simple, everyday language to deliver a story that is memorable, educational and useful
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment
• Motivated self-starter who loves to troubleshoot and solve challenging problems and feels comfortable working directly with customers

JOB SUMMARY:

The Senior Director of PMO is responsible for leading the Project Management Office (PMO) and ensuring the successful delivery of customer projects across a wide range of technologies and offerings, including Artificial Intelligence, Cybersecurity, Data Analytics, Infrastructure, Cloud, Networking, Datacenter, Collaboration & Contact Center, and Systems Integration projects. This role requires expert leadership in PMO management, deep expertise in professional services, project financial oversight, forecasting, and a focus on both customer centricity and business alignment. The Senior Director must ensure that projects are delivered on time, within scope, and aligned with both customer expectations and business objectives, while consistently maintaining the highest standards of service quality and client satisfaction, critical to professional services practices.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Build a scalable PMO structure that can handle increased project volume and various project sizes and complexity as the organization grows.
• Develop, implement and manage backlog decomposition, revenue forecasting, and acceleration processes to optimize resource allocation, and drive revenue growth.
• Oversee the portfolio of customer projects, ensuring alignment with strategic goals and customer satisfaction.
• Lead, mentor, and develop a team of project managers, program managers, and other PMO professionals, fostering a high-performance culture focused on customer success.
• Conduct regular customer project reviews and meetings to provide transparency into project progress, risks, and achievements.
• Ensure customer projects are scoped, planned, and executed to meet contractual obligations, timelines, and financial targets.
• Oversee the management of multiple, concurrent projects and programs, ensuring effective resource allocation across engagements.
• Ensure customer projects are scoped, planned, and executed to meet contractual obligations, timelines, and financial targets.
• Conduct regular customer project reviews and meetings to provide transparency into project progress, risks, and achievements.
• Oversee the management of multiple, concurrent projects and programs, ensuring that resources are allocated effectively across engagements.
• Collaborate closely with sales, pre-sales engineering, and service delivery teams to ensure seamless handoffs from solution scoping to project execution.
• Oversee project financials, ensuring accurate forecasting, budget tracking, and margin management across the project portfolio.
• Work with finance teams to ensure that project billing, revenue recognition, and profitability are aligned with company targets.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor's degree from accredited university or college
• Project Management Professional (PMP) Certification is a huge plus
• Proven experience in building and leading PMO
• Expert in revenue forecasting, and revenue acceleration processes
• Proven experience in ensuring resources are allocated effectively across engagements
• Experience with Project management tools and automation such as Smartsheet
• Proven experience in a professional services organization at a technology integrator or services provider
• Expert in project management methodologies – Agile, waterfall, & scrum
• Experience leading, managing and inspiring a team of Project Managers of all levels
• Strong interpersonal skills and the ability to work effectively with a wide range of audiences in a diverse community
• Ability to listen, build rapport, and credibility as a strategic partner both internally and externally
• Highly skilled and experienced at negotiating conflict and problem-solving to achieve win-win outcomes
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment
• Excellent oral, written communication and presentation skills with an ability to work in customer-facing environments, as well as present issues to C-Level Executives and senior leadership
• Travel as needed

About the Role:

Our client is seeking an OSP Technical Project Manager. The Project Manager will be responsible for ensuring that all assigned projects adhere to the required standards of budget, timeline, materials, and scope. They must develop comprehensive project plans that meet technological needs and align with corporate goals. The Project Manager should have a thorough understanding of the project work, and coordinate team managers and technical personnel throughout all stages of the project. The Project Manager will also be expected to review and implement workflow and scoping improvements in support of continuous improvement and successful project execution.

What You’ll Do:

• Direct activities of the project team’s execution with a focus on efficiency, quality, and visibility.
• Create and manage leadership visibility aspects of projects such as reporting on budget revisions and project timelines.
• Coordinate project material availability, consumption, and reporting.
• Review new and existing processes for improvement opportunities.
• Anticipate and review resource constraints and demands associated with project execution.
• Serve as point of escalation for all project prioritization and issues.

Qualifications & Interests:

• Construction Management experience is required. 
• Bachelor’s degree or equivalent level of experience. 
• Experience in field construction and equipment installations
• PMP certification (or in process of certification) is a plus.
• Minimum of 4 years of related professional work experience.
• Strong interpersonal skills to work effectively with project teams, clients, and vendors.
• Self-starter with demonstrated ability to multi-task and handle multiple priorities.
• Excellent organizational skills, attention to detail and ability to be flexible.
• Strong problem solving and decision-making skills, including when to escalate or ask for additional support.
• Excellent verbal and written communication skills. 

About the Role:

The Partner Marketing Specialist is responsible for maintaining Manufacturer Relationships and will play a critical role in building a strategic go-to-market plan with partners in an efficient manner. This role will also apply the various touchpoints required to maintaining the health of strategic and high growth partnerships within the business. Under the general direction of the VP, Partner Marketing, the Partner Marketing Specialist will work closely with the demand generation marketing team, business unit leaders, engineering and sales teams on a day-to-day basis in executing on all deliverables.

What You’ll Do:

• Provide funding marketing tactics and lead the collection of Marketing Development Funds (MDF) for assigned partners. Work with Channel Partners to ensure all requirements are fulfilled to complete the processing of the claim and timely payment.
• Monitor and measure performance of MDF program.
• Understand the business structure, go-to-market strategy and incorporate partners into strategic companywide tactics.
• Collaborate with the sales teams, business unit leaders, engineering and marketing field (events) team to fund go-to market initiatives.
• Work closely with the marketing team to plan and coordinate Partner Management engagements.  
• Support the manufactures in identifying leads for potential business and a return on their investments.
• May perform other duties as assigned by supervisor.

Qualifications & Interests:

• Bachelor's degree from accredited university or college required.
• A minimum of 3 years of experience in channel or partner marketing.
• Strong project management skills to manage initiatives for multiple priorities.
• Ability to work independently as a problem solver in a fast-paced environment.
• Strong interpersonal communication skills for interacting with employees, vendors, clients and upper management.
• Strong organizational skills.
• Good command of written and spoken English.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).

About the Role:

The Data Analyst is responsible for overseeing our data systems and reporting frameworks, guaranteeing the integrity and precision of data. The ideal candidate will transform raw data into structured information, which will then be analyzed to glean insights that drive strategic business decisions. This position encompasses a comprehensive analysis lifecycle, covering requirement gathering, activity execution, and design planning. The Data Analyst works directly with the Systems Intelligence team to develop ETLs to Extract, Transform, and Load data to be used in data visualizations and provide insights on current reporting methods. The incumbent will be responsible for taking the specifications created by architects/engineers and implementing them in code, utilizing known best practices. Please note, this is an hourly paid contract to hire role through Trace3.

What You’ll Do:

• Convert raw data into meaningful analysis using interactive, easy-to-understand Power BI dashboards and reports.
• Establish and maintain data dictionary documentation and reporting standards.
• Developing Power BI solutions by working with effective teams from multiple disciplines, leveraging technology standards and software development best practices.
• Establish cadence for intake, design, and creation of reporting requests. Collaborate with infrastructure team when resource adjustments are needed.
• Develop and conduct validation tests, as needed.
• Utilize change management protocol when making any changes to production reporting to prevent disruption, loss of flow of information or other undesired outcome for the organization.
• Operational requests prioritized and managed using Azure DevOps.
• Reporting will be subject to review and correction by the Analytics team and as well as acceptance by the users of the system(s).
• Keeps supervisor informed of emerging technologies and other resources needed to enhance productivity. Presents justification for all recommendations.
• Translate business needs to technical specifications.
• Collaborate with teams to integrate appropriate reporting based on system constraints.
• Performs related duties as assigned.

Qualifications & Interests:

• Bachelor of Science degree in the field of Mathematics, Statistics, Computer Science, or equivalent knowledge from an accredited university is required.
• Minimum three years of experience developing ETL pipelines using modern technologies such as Python, C#, or Azure Data Factory.
• Five years of experience working with the Microsoft Business Intelligence Stack (Power BI and SSAS) (MS Fabric experience is a major plus but not necessary)
• Minimum three years of extensive experience with Power BI
• Experience with tools and languages SSAS, SSMS, Tabular Editor, and DAX.
• Understanding of and experience with Agile delivery and Scrum ceremonies
• Team-oriented with deep empathy and outstanding interpersonal skills
• Must be able to work independently and maintain tight schedules.
• Experience taking vague requirements and crystallizing them into valuable tools, metrics, or analysis.
• Demonstrated experience as a creative problem solver with the humility to ask for help when needed
• Must be able to work in an office and remote environment.
• Must be located in Texas, Louisiana, or Florida.
• Self-starter with a strong sense of integrity and professional conduct
• Ability to travel in light and commercial aircraft or drive his/her personal auto to meet all job duties and responsibilities. Current Driver’s License required.

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

The Sr. Solutions Architect for Contact Center at Trace3 is a consultative role, focused on building relationships with clients through technology and solutions. The Sr. Solutions Architect provides the expertise to investigate and understand an existing environment, gather business requirements, and formulate technical and/or business solutions for achieving those requirements across a constantly evolving landscape of leading Contact Center technologies. This is a customer-facing role that requires strong communication skills and the ability to interpret and explain technical information to and from a variety of audiences, both technical and non-technical.

What You’ll Do:

• Develop an understanding of a Client's vision, market position, and opportunities.
• Provide sales support and technical expertise on assigned engagements.
• Serve as a design architect with a focus on on-premise and cloud Contact Center.
• Assume responsibility for the pre-sales solution design(s) on qualified opportunities.
• Work with account teams on proposals and create deliverables for the pre-sales process (Scope of Work, Bill of Materials, Solution Diagrams, etc.)
• Responsible for providing clients full support during a project’s lifecycle, including establish technical and business requirements, justifications, developing technical designs, and creating detailed project plans.
• Present proposed solutions to the customer and respond to any inquiries.
• Proactively follow-up with customers as requested and required in a timely manner.
• Provide on-site assistance, as needed, to address and resolve issues.
• Provide assurance of technical competency and completeness of presented materials to clients.
• Work with vendors and manufacturers to maintain an up-to-date knowledge of their portfolios and offerings.
• Perform other related duties as required and assigned.

Qualifications & Interests:

• Bachelor’s Degree in Computer Science or equivalent experience.
• Minimum 8 years of comprehensive Contact Center and Collaboration background.
• In-depth understanding of Cisco U/PCCE solutions, including but not limited to: Cisco ICM, CVP, VVB, Finesse, CUIC, ECE, CUSP, CUBE, SIP, and server virtualization.
• Experience in Cisco datacenter and networking (preferred).
• Knowledge of Cloud Contact Center (CCaaS) providers (E.g., Webex, Amazon, NICE, Genesys, RingCentral, Five9, etc.)
• Maintain certification and certificate requirements as needed by Cisco.
• Maintain proficiency in technology areas required to successfully deploy and support Contact Center and Collaboration solutions.
• Ability to map business needs to technology solutions.
• Comfortable communicating and leading discussions and meetings with customers at a business and technical level.
• Strong verbal and written communication skills.

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

About the Role:

The Business Systems Analyst will be responsible for managing and prioritizing incoming requests, maintaining the backlog, analyzing business processes, gathering requirements, and creating data-driven solutions to improve decision-making. The Business Systems Analyst will serve as a technical and functional data subject matter expert for the Reporting & Analytics team.

The Business Systems Analyst will hit the ground running focusing on capturing requirements through refinement sessions and building a backlog for our NetSuite data source migration initiative.

The ideal candidate will have 3+ years of experience in reporting and analytics, proficiency in Power BI, and a solid understanding of data warehouse concepts.

What You’ll Do:

• Analyze data from multiple sources, including table structures, field mapping, data scrubbing, and data continuity.
• Analyze business data to identify trends, patterns, and insights.
• Develop and maintain reports and dashboards using Power BI.
• Design, implement, and optimize data warehouse solutions to support reporting and analytics needs.
• Ensure data quality and integrity through robust validation processes.
• Administer applications to ensure correct configuration and support for internal customer needs, proactively mitigating issues.
• Collaborate with stakeholders to identify and document business requirements.
• Conduct interviews, workshops, and surveys to gather detailed requirements.
• Translate business requirements into technical specifications.
• Create detailed documentation, including data models, process flows, and user guides.
• Work closely with data engineers, data scientists, and other IT team members to develop and implement data solutions.
• Communicate complex technical concepts to non-technical stakeholders effectively.
• Identify and implement best practices for reporting and data analysis.
• Lead User Acceptance Testing (UAT) and Quality Assurance (QA) activities.
• Implement basic integrations into the ERP system.
• Independently analyze operational workflows and existing system functionalities to identify and implement necessary application changes.
• Provide support for existing interfaces between applications, ensuring timely remediation of errors.

Qualifications & Interests:

• Minimum 3 years' experience as a Business Analyst working with reporting and analytics, Power BI or Data Warehouse teams is required.
• Minimum 3+ years' experience with SQL and database management.
• Minimum 3+ years’ experience with data migration from non-native applications into a custom environment.
• Solid experience writing requirements. i.e., epics, user stores and acceptance criteria.
• Experience prioritizing and managing backlogs.
• In-depth experience working with applications/tools to capture, manage and communicate business and technical requirements. I.e., Jira, Confluence, Azure DevOps, etc.
• Experience with ticketing systems. I.e., Remedy, ServiceNow, ConnectWise, etc.
• Experience with NetSuite is a plus. 
• Experience with supporting CRM & ERP systems is a plus.
• Strong proficiency with Microsoft Visio, Project, and SharePoint
• Strong proficiency with Microsoft Office (Word, PowerPoint, Outlook, and Excel)
• Effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Manage multiple and changing priorities, meeting deadlines in an entrepreneurial setting.
• Quickly learn new software solutions and business processes.
• Highly organized, detail-oriented, excellent time management skills.
• Excellent written and verbal communication skills.

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

The Business Systems Analyst will play a critical role in understanding and translating business needs into technical requirements with a focus on our Trace3 ServiceNow instance and ServiceNow integrations for our customers and other IT related products and services.

This role requires a deep understanding of IT service management (ITSM) processes, strong analytical skills, and the ability to effectively communicate with both technical and non-technical stakeholders and our customers.

The ideal candidate will have experience in Managed Services or with a Value-Added Reseller (VAR). ServiceNow implementation, configuration and administration. Also, should have additional expertise in IT product and services, such as monitoring tools, ticketing systems, and automation platforms. 

What You’ll Do:

• Collaborate with stakeholders to gather and document business requirements for ServiceNow and other IT related products we use internally or for our customers.
• Conduct interviews, workshops, and surveys to understand business needs and workflows.
• Analyze current business processes and workflows, identifying areas for improvement and optimization.
• Develop process maps and documentation to support business process reengineering efforts.
• Translate business requirements into functional and technical specifications.
• Work with IT teams to design solutions that meet business needs, leveraging ServiceNow and other relevant products.
• Create detailed documentation, including use cases, user stories, and acceptance criteria.
• Serve as a liaison between business stakeholders and IT teams, ensuring clear and effective communication.
• Provide regular updates to stakeholders on project progress, risks, and issues.
• Support the implementation of IT solutions, ensuring they meet specified requirements.
• Lead and participate in testing activities, including the creation of test plans and test cases.
• Assist in user acceptance testing (UAT) and ensure defects are tracked and resolved.
• Develop training materials and conduct training sessions for end-users on new systems and processes.
• Provide ongoing support to users, addressing any issues or concerns.
• Monitor the performance of implemented solutions and identify opportunities for further enhancements.

Qualifications & Interests:

• Minimum 5+ years’ experience as an IT Business Analyst, with a focus on ITSM and Managed Services.
• 3+ years’ experience working with ServiceNow, including implementation, configuration, and administration.
• 3+ years’ experience with other IT products used in Managed Services, such as monitoring tools, ticketing systems, and automation platforms.
• 5+ years’ creating detailed documentation, including functional specifications, process maps, and user stories.
• 3+ years working in Agile, Scrum, Scrumban or Kanban.
• 3+ years working on customer related ServiceNow integrations and modules such as ITSM and ITOM.
• Familiarity with scripting languages and ServiceNow development.
• Knowledge of ITIL best practices and certification (e.g., ITIL Foundation) is preferred.
• Certification in business analysis (e.g., CBAP, CCBA) is preferred.
• ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist is preferred.
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and technical requirements.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Strong organizational skills and the ability to manage multiple and changing priorities while meeting deadlines.
• Excellent written and verbal communication skills.

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

About the Role:

The Senior Data Engineer will be responsible for designing, implementing, and optimizing data pipelines and data tables. The ideal candidate will have 3-5 years of experience in data engineering, strong SQL skills, and experience with Power BI. The Senior Data Engineer will hit the ground running focusing on our NetSuite data source migration initiative. The Senior Data Engineer will report to the Senior Director of our Enterprise Platforms.

What You’ll Do:

• Design, build, and maintain scalable data pipelines for efficient data loading and transformation.
• Ensure data quality and integrity through robust validation processes.
• Develop and optimize data tables to support business intelligence and analytics.
• Collaborate with data analysts and other stakeholders to understand data requirements and deliver solutions.
• Write complex SQL queries to extract, manipulate, and analyze data from various sources.
• Optimize SQL queries for performance and efficiency.
• Create and maintain Power BI dashboards and reports to visualize data insights.
• Collaborate with business users to gather requirements and deliver impactful visualizations.
• Work closely with data analysts, data scientists, and other IT team members to understand data needs and provide technical support.
• Communicate complex technical concepts to non-technical stakeholders effectively.
• Identify and implement best practices for data engineering processes.
• Stay up to date with emerging technologies and trends in data engineering and analytics.

NetSuite Integration (Preferred):

• Integrate and manage data from NetSuite ERP system into the data warehouse.
• Utilize NetSuite SuiteAnalytics and SuiteScript to enhance data extraction and reporting capabilities.

Qualifications & Interests:

• 3-5 years’ experience in data engineering, with a focus on data pipeline development and data table creation.
• 3-5 years’ experience with SQL and relational databases and database management.
• 3-5 years’ experience with Power BI and creating data visualizations.
• 3-5 years’ experience with data warehousing solutions and ETL tools.
• 3-5 years’ experience with cloud platforms (e.g., AWS, Azure, GCP) and big data technologies.
• Experience with NetSuite or other ERP systems is a strong plus.
• Familiarity with dimensional data warehousing
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and technical requirements.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Strong organizational skills and the ability to manage multiple and changing priorities while meeting deadlines.
• Excellent written and verbal communication skills.

About the Role:

The AI Solutions Architect will play a key role in delivering premier AI solutions to clients, ensuring their smooth deployment, ongoing monitoring, and effective maintenance. Reporting to the Director of AI Architecture, this role involves active participation in client delivery and providing support for presales activities as needed. Expertise in AI technology selection will be essential, guaranteeing that clients realize maximum ROI and fully leverage the potential of AI capabilities.

What You’ll Do:

I.  AI Capabilities Development

• Develop and apply structured methodologies to assist clients in the evaluating, acquiring, and implementing AI architectures (e.g., Common RAG System Architectures (Naïve, Advanced, Modular) and technologies (LLMs, Vector Stores, Knowledge Graphs)
• Assist in the development of comprehensive AI operations strategies, including defining ML/Ops capabilities and operating models to manage AI solutions effectively.

II.  Teamwork

• Collaborate with the AI Architecture and Operations Product Lead and technology vendors to curate and integrate cutting-edge AI solutions into the company's offerings
• Support sales/account teams by providing expertise in AI architecture evaluation and implementation during sales pursuits and client engagements
• Work closely with cross-functional teams to ensure cohesive and integrated AI technology solutions

III.  Talent Development

• Mentor and lead a team of AI architects and product managers, ensuring successful project delivery and continuous development
• Contribute to the continuous learning and development of internal talent

IV.  AI Capabilities Delivery

• Ensure delivery quality and consistency of AI architecture and operations engagements across multiple clients
• Lead the design and execution of technical capability assessments, analyzing results and presenting recommendations in an effective, logical manner to the client
• Guide clients through technology deployment and adoption strategies, leveraging expertise in Azure OpenAI, Snowflake, Databricks, Nvidia, HPE, Dell, and advanced storage solutions such as Weka, Vast, and Hammerspace
• Lead resources directly and through cross functional teams; exhibit strong leadership to drive high performing teams

V.  Thought Leadership

• Stay updated on latest AI trends, technologies, and best practices to inform strategy development and implementation.

Qualifications & Interests:

• Master's degree preferred, focus on AI, Machine Learning, or Business Administration
• 8+ years’ experience including data science, computer science, AI architecture, advance analytics, consulting, and AI product management
• 2+ years’ experience in AI architecture and operations, with a strong track record of successful client engagements
• 8+ years’ product management experience in AI, Advanced Analytics, or digital transformation
• Relevant AI/ML certifications preferred but not required (e.g., Azure Machine Learning Specialty, Google Cloud Professional Machine Learning Engineer, etc.)
• Familiarity of various AI and Machine Learning technologies and methods including MLOps practices and tools, cloud platforms (AWS, Azure, GCP), programming languages (Python, R, etc.), and data architecture concepts
• Up-to-date understanding of AI industry trends and emerging technologies
• Ability to listen, build rapport, and credibility as a strategic partner within business units; able to build bridges across teams and job functions
• Ability to approach customer requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Familiarity with AI vendors and their ecosystems
• Strategic thinker with a proactive and innovative approach to AI adoption and operations
• Experience in a consulting or solutions-oriented environment
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Strong influencing skills to get things done and inspire business transformation
• Excellent oral, written communication and presentation skills with an ability to present security related concepts to C-Level Executives and non-technical audience
• Ability to travel when needed

About the Role:

The Sr. Consultant of AI Solutioning will be instrumental in delivering exceptional AI solutions to clients. Reporting to the Director of AI Solutioning, this role involves active participation in client delivery and support for presales activities. Leveraging deep expertise in AI solution design, development, and deployment, the Sr. Consultant will serve as a subject matter expert and thought leader in the AI solutioning domain. In collaboration with the Director of AI Solutioning and other capability leads, responsibilities include developing and refining methodologies and frameworks, contributing to business development and proposal activities, and ensuring high-quality delivery across multiple clients. The primary focus will be leading delivery teams and advancing the overall growth and development of AI solutioning capabilities.

What You’ll Do:

I.  AI Capabilities Development

• Support developing and refinement of methodologies for AI requirement gathering, solution design, and development
• Create reusable AI solutions capabilities for common industry challenges
• Develop AI solutions to address key client challenges, including AI monitoring and observability, and security operations for machine learning models (ML LLM/Sec Ops)
• Contribute to the development of Trace3’s AI Solutioning product and service portfolio, aligning with market demands and company strategy

II.  Teamwork

• Coordinate approach with the Directo of AI Solutioning to ensure AI solutioning aligns with Trace3 business objectives and growth strategies
• Collaborate with cross-functional teams to align AI solutioning with overall product and services strategy
• Support sales/account teams by providing expertise in AI solution design and development during sales pursuits and client engagement

III.  Talent Development

• Mentor and lead a team of AI architects, strategists and product managers, ensuring successful project delivery and continuous development
• Contribute to the continuous learning and development of internal talent

IV.  AI Capabilities Sales and Delivery

• Work closely with clients to understand their challenges, gather and analyze data, formulate hypotheses, and define actionable plans to solutions.
• Ensure the quality and consistency of AI solution delivery across multiple clients
• Guide clients through technology/data selection, leveraging expertise in Azure OpenAI, Snowflake, Databricks, LLMs and related AI tools
• Lead client engagements, from initial solution design through to solution deployment
• Lead resources directly and through cross functional teams; exhibit strong leadership to drive high performing teams
• Manage the scope, requirements, resources and budget for all assigned projects
• Continuously monitor and create transparency through the communication of project status, issues and risks to internal teams and our client

V.  Thought Leadership

• Stay updated on latest AI trends, technologies, and best practices to inform strategy development and implementation.

Qualifications & Interests:

• Bachelor’s degree required, advanced degree/certifications preferred.
• 5+ years’ experience leading technical consulting engagements including focuses on data science, data transformation, AI/data architectures, advanced analytics, or similar platform implementation
• 2+ years’ experience in solution design and development, with a strong track record of successful client engagements
• Relevant AI/ML certifications preferred but not required (e.g., Azure Machine Learning Specialty, Google Cloud Professional Machine Learning Engineer, etc.)
• Certifications in data platforms, data science, AI, statistical analysis and/or related areas by reputable organizations
• Familiarity with various AI and Machine Learning technologies, methods, tools (e.g., GitHub, PyTorch, TensorFlow, etc.), cloud platforms (e.g., AWS, Azure, GCP), programming languages (Python, R, etc.), and data architecture
• Extensive knowledge of data analysis, statistical modeling, consultative frameworks, project management methodologies, and technical implementation
• Up-to-date understanding of AI industry trends and emerging technologies
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Ability to approach customer requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Strong influencing skills to get things done and inspire business transformation
• Excellent oral, written communication and presentation skills with an ability to present security related concepts to C-Level Executives and non-technical audience
• Conflict negotiation and problem-solving skills and agility

About the Role:

The Director of AI Architecture and Operations will be an integral member of the AI Leadership Team, responsible for shaping and executing the Trace3’s AI product strategy. This role will serve as one of Trace3’s AI Thought Leaders and be responsible for providing technical expertise and consultative guidance in AI Architecture and Operations solutions to our clients. Key responsibilities strategizing, implementing, and overseeing Trace3’s AI platform and services solutions, ensuring seamless integration and optimal performance to meet client needs and drive market growth. This role requires a blend of technical expertise, business development, consultative approach and strong interpersonal skills to successfully navigate the complex, rapidly changing landscape of AI solutions and drive value for Trace3 and our clients.

What You’ll Do:

I.  AI Capabilities Development

• Develop and maintain annual capabilities roadmap and resource plan
• Develop and apply structured methodologies to assist clients in the evaluating, acquiring, and implementing GenAI architectures (e.g., Common RAG System Architectures (Naïve, Advanced, Modular) and technologies (LLMs, Vector Stores, Knowledge Graphs)
• Develop comprehensive AI operations strategies, including defining ML/Ops capabilities and operating models to manage AI solutions effectively.
• Develop and maintain AI Architecture and Operations product and service portfolio, aligning with market demands and company strategy

II.  Teamwork

• Collaborate with vendors to curate and integrate cutting-edge AI solutions into the company's offerings
• Collaborate with executives to align AI initiatives with overall business objectives
• Support sales/account teams by providing expertise in AI architecture evaluation and implementation during sales pursuits and client engagements
• Collaborate with cross-functional teams to align AI architecture and operations strategies with overall product and services strategy

III.  Talent Development

• Support talent management efforts to attract, develop and retain highly competitive AI resources
• Mentor and lead a team of AI architects and product managers, ensuring successful project delivery and continuous development

IV.  AI Capabilities Sales and Delivery

• Partner with clients to align our Trace3 capabilities and offerings to their needs, develop and tailor proposals for clients.
• Drive sales and GTM activities around the AI Architecture space working with our sales leaders and account teams.
• Act as project director and subject matter expert on strategic client projects and sales pursuits
• Guide clients through technology deployment and adoption strategies, leveraging expertise in Azure OpenAI, Snowflake, Databricks, Nvidia, HPE, Dell, and advanced storage solutions such as Weka, Vast, and Hammerspace

V.  Thought Leadership

• Stay updated on latest AI trends, technologies, and best practices to inform strategy development and implementation.
• Drive thought leadership initiatives through white papers, presentations, and industry events

Qualifications & Interests:

• Master's degree/Ph.D. preferred, focus on AI, Machine Learning, or Business Administration
• 10+ years’ architecture experience including data science, computer science, AI architecture, advance analytics, consulting, and AI product management
• 5+ years’ experience in IT architecture and operations, with a strong track record of successful client engagements
• 5+ years’ product management experience in AI, Advanced Analytics, or digital transformation
• Experience in a consulting or solutions-oriented environment
• Relevant AI/ML certifications preferred but not required (e.g., Azure Machine Learning Specialty, Google Cloud Professional Machine Learning Engineer, etc.)
• Knowledge and familiarity of various AI and Machine Learning technologies and methods including MLOps practices and tools, cloud platforms (AWS, Azure, GCP), programming languages (Python, R, etc.), and data architecture
• Up-to-date understanding of AI industry trends and emerging technologies
• Familiarity with AI vendors and their ecosystems
• Strategic thinker with a proactive and innovative approach to AI adoption and operations
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Ability to approach customer requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Excellent oral, written communication and presentation skills with an ability to present security related concepts to C-Level Executives and non-technical audience
• Conflict negotiation and problem-solving skills and agility
• Demonstrated track record of thought leadership content creation
• Ability to travel when needed.

About the Role:

The Director of AI Solutioning will be an integral member of the AI Leadership Team, responsible for shaping and executing Trace3’s AI product strategy. This role will focus on defining and delivering innovative AI service offerings, while also providing strategic direction and technical expertise in AI solutions design and implementation. Key responsibilities include collaborating with clients’ AI leaders and executives to develop and execute AI strategies that address prioritized use cases. The Director will lead the definition and development of AI solutions, ensuring they align with both client needs and company objectives. This role demands a strong blend of consultative skills, technical proficiency, and business acumen to effectively navigate the rapidly evolving AI landscape and drive significant value for the Trace3 and our clients.

What You’ll Do:

I.  AI Capabilities Development

• Develop and maintain annual capabilities roadmap and resource plan
• Create frameworks for translating business problems into AI-solvable use cases
• Develop and refine methodologies for AI requirement gathering, solution design, and development
• Oversee the creation of reusable AI solutions capabilities for common industry challenges
• Develop solutions to address key AI challenges, including AI monitoring and observability, and security operations for machine learning models (ML LLM/Sec Ops)
• Develop and maintain AI Solutioning product and service portfolio, aligning with market demands and company strategy

II. Teamwork

• Collaborate with executives to ensure AI solutioning aligns with Trace3 business objectives and growth strategies
• Coordinate with other Product Leaders to align AI solutioning with overall product strategy
• Participate in cross-product strategic pursuit team to evaluate and pursue significant revenue generating opportunities
• Support sales/account teams by providing expertise in AI solution design and development during sales pursuits and client engagements

III.  Talent Development

• Support talent management efforts to attract, develop and retain highly competitive AI talent
• Mentor and lead a team of AI strategists, architects and product managers, ensuring successful project delivery and continuous development

IV.  AI Capabilities Sales and Delivery

• Partner with clients to align our Trace3 capabilities and offerings to their needs, develop and tailor proposals for clients.
• Drive sales and GTM activities around the AI Solutioning space working with our sales leaders and account teams.
• Act as project director and subject matter expert on strategic client projects and sales pursuits.
• Guide clients through technology/data selection, leveraging expertise in Azure OpenAI, Snowflake, Databricks, LLMs and related AI tools

V.  Thought Leadership

• Stay updated on latest AI trends, technologies, and best practices to inform strategy development and implementation.
• Drive thought leadership initiatives through white papers, presentations, and industry events

Qualifications & Interests:

• Master’s degree/Ph.D. focus on AI, Machine Learning, Statistics, Economics, or Business Administration, strongly preferred
• 10+ years’ experience including consulting leadership with focus areas including data/AI strategy, data science, advanced analytics, and data ecosystem transformations
• 5+ years’ experience in solution design and development, with a strong track record of successful client engagements
• 5+ years of product management experience in AI, Advanced Analytics, or digital transformation
• (Preferred) Relevant AI/ML certifications (e.g., Azure Machine Learning Specialty, Google Cloud Professional Machine Learning Engineer, etc.)
• Certifications in data science, AI, statistical analysis and/or related areas by reputable organizations
• Extensive knowledge of data analysis, statistical modeling
• Deep understanding of AI and Machine Learning technologies, methods, tools (e.g., GitHub, PyTorch, TensorFlow, etc.), cloud platforms (e.g., AWS, Azure, GCP), programming languages (Python, R, etc.), and data architecture
• Up-to-date understanding of AI industry trends and emerging technologies
• Proven track record in bringing revenue-generating AI solutions to market
• Experience in a consulting or solutions-oriented environment
• Demonstrated track record of thought leadership content creation
• Strong financial and business acumen with understanding of a multi-faceted business operation
• Strong influencing skills to get things done and inspire business transformation
• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Excellent oral, written communication and presentation skills with an ability to present security related concepts to C-Level Executives and non-technical audience
• Conflict negotiation and problem-solving skills and agility
• Ability to travel when needed

About the Role:

As a Quality Assurance Specialist, you will be responsible for ensuring the highest level of service quality and customer satisfaction through meticulous testing, analysis, and process improvement initiatives within our managed services offerings. Join our team and play a key role in ensuring the delivery of high-quality managed services to our clients, driving customer satisfaction and business success through your expertise in quality assurance.

What You’ll Do:

• Develop and implement quality assurance processes and procedures to ensure consistency and adherence to service level agreements (SLAs) across managed services.
• Design and execute comprehensive test plans and test cases to evaluate the functionality, performance, and reliability of systems, applications, and services.
• Conduct thorough regression testing to validate software updates, patches, and configurations, ensuring no adverse impact on service quality or customer experience.
• Identify, document, and prioritize defects and issues discovered during testing, working closely with cross-functional teams to facilitate resolution and prevent recurrence.
• Perform root cause analysis to determine the underlying causes of quality issues and recommend corrective actions and process improvements.
• Monitor and analyze key performance indicators (KPIs) and metrics related to service quality, identifying trends and areas for improvement.
• Collaborate with internal teams to define and implement quality assurance standards, best practices, and methodologies.
• Provide training and guidance to team members on quality assurance processes, tools, and techniques.
• Conduct regular audits and reviews of operational processes and documentation to ensure compliance with regulatory requirements and industry standards.
• Stay informed about industry trends, emerging technologies, and best practices in quality assurance and managed services. And account teams appropriately, bringing topics of interest and concern to their attention before the customer’s business is impacted

Qualifications & Interests:

• Bachelor's degree in Computer Science, Information Technology, or related field; relevant certifications preferred.
• Proven experience as a Quality Assurance Specialist in the managed services industry or similar environment.
• Strong understanding of quality assurance principles, methodologies, and best practices.
• Familiarity with ITIL framework and IT service management concepts.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
• Detail-oriented with a focus on accuracy and precision in testing and documentation.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Commitment to continuous learning and professional development in the field of quality assurance and managed services.
• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver.
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment.

About the Role:

Reporting to the Client Services Center Manager, the Technical Contract Analyst will assist the sales, engineering, and services operations organizations by providing professional writing, editing, reviewing, and validating services agreements, statements of work, and other internal team projects as needed. Responsible for providing creative and technical writing support to develop and structure complex professional services into standard legal contracts.

What You’ll Do:

• Research, write, revise, and proofread new or existing proposals, Master Service Agreement (MSAs), Statements of Work (SOWs), and technical documentation.
• Partner with internal sales team, engineering team and/or clients to understand the technical elements and objective(s) of the services solution and incorporate the necessary requirements into a legal services contract.
• Liaise with Trace3 Legal for necessary approvals, validate new contract language, and/or assess risk.
• Compare and analyze multiple services agreements and contracts to identify and redline conflicting legal terms, billing terms, broad or undefined scope, including alignment of Client MSA and subcontractor MSA/subcontractor SOW when applicable.
• Actively update status of assigned services requests in CRM to reflect current stage of SOW development.
• Ensure all materials meet internal and external business and legal standards, and follow appropriate corporate standards, guidelines, and approval processes.
• Collaborate with engineering practice directors to create specialized SOW/PSA templates for Trace3 service offerings requiring little to no customization of scope.
• Provide regular and proactive communication throughout SOW development and escalate with appropriate stakeholders to deliver within established service level agreements (SLA), and/or Client requested deadline.
• Follow established process documentation, formatting guidelines and applicable instructions by utilizing relevant document templates custom to a client, service offering, and/or contract type.
• Maintain standardized language and documentation practices that allow for consistent development and execution of services agreements.
• Lead creative and productive collaboration while applying best judgement to ensure both Trace3 standards and client requirements are balanced.
• Edit documents to verify accuracy, consistency, grammar, and format.
• Actively prioritize workload to ensure production and delivery of quality, professional documents that meet or exceed customer requirements is consistent.
• Support the goals of the Client Experience organization as needed.
• May perform other duties as assigned by supervisor.

Qualifications & Interests:

• B.S. or B.A. degree from an accredited university, or equivalent experience.
• A minimum of two years of statement of work writing in a technical environment.
• Working knowledge of IT Infrastructure with the ability to read, analyze and interpret scope and level of effort (LOE).
• Experience working on multiple projects and platforms at a time.
• Experience working in a professional services environment is a plus.
• Consistent high attention to detail.
• Able to maintain composure in high demand, high volume, complex scenarios
• Strong interpersonal skills to work effectively with various stakeholders (employees, vendors, and clients).
• Strong communication and collaboration skills (verbal and written) while working with all levels of management in obtaining consensus on project requirements and deliverables.
• Ability to express technical concepts in clear and concise terms appropriate for the intended audience.
• Excellent time management and organizational skills.
• High degree of creativity and problem-solving ability.
• Proficiency in Microsoft Office Word, Excel, PowerPoint, etc.

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

Under the general direction of the Accounts Receivable Supervisor, the Accounts Receivable Billing Specialist (ARBS) will focus on reviewing and invoicing orders, while maintaining strong working relationships with internal partners. The ARBS will work closely with the Company’s sales team and should always be looking for solutions and to improve processes. This position will require an agile mindset and possesses a keen eye for detail.

What You’ll Do:

• Review and analyze sales orders to be invoiced.
• Code, document & follow up on sales orders that can’t be invoiced.
• Invoice generation in Company’s ERP and invoice submission.
• Upload to customer portals (Ariba, Coupa, Taulia, etc)
• Partner with AR Collectors to resolve invoicing disputes / errors.
• Identify and communicate escalations to mitigate risk.
• Provide weekly updates on your billing dashboard.
• May perform other duties as assigned by supervisor/manager.

Qualifications & Interests:

• High school diploma required.
• College degree in Accounting, Finance preferred or equivalent level of experience.
• A minimum of three years’ experience in Accounts Receivable/Billing/Collections.
• Passion for process improvement.
• Basic understanding GAAP and general accounting.
• Basic knowledge of O2C (Order to Cash) cycle.
• Strong customer focus experience with a result-oriented mindset.
• Ability to work independently and plan extensively to meet goals / KPI’s.
• Must demonstrate ability to manage multiple projects and heavy work volume within time constraints.
• Ability to maintain duties with accuracy, consistency, and quality in a fast paced and agile environment.
• Excellent written and verbal communication skills.
• Possess strong business acumen and passion for solutions.
• Ability to find opportunities to drive change that improves the customer’s experience, eliminates waste, and optimize Company costs.
• Intermediate Microsoft applications required (Excel, Word & Outlook).
• Netsuite experience would be a bonus.

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

The Lifecycle Services Representative (LSR) will be responsible for managing customer support renewal opportunities within assigned accounts. The LSR will consult with account teams and provide strategic renewals pricing to grow revenue within region. In addition, the LSR will participate in the sales process as an extension of the Account Executives by building relationships with the Clients, Manufacturers, and Distributors. This position will also be responsible for managing the IT Support Infrastructure and any Support needs after every Renewal sale.

What You’ll Do:

• Own and execute on assigned renewal opportunities within assigned accounts.
• Coordinate and collaborate with customer and internal teams to establish timelines, action items, responsibilities and associated due dates of renewal activities in a manner that results in an on-time renewal.'
• Work with sales to identify and present upsell opportunities within existing client base.
• Position multi-year deals & co term with other license opportunities as to increase size of deals.
• Engage distribution line and/or vendor 6-12 months advance of expiration.
• Address and resolve install base inaccuracies to ensure customer, OEM and Trace3 Install base data are aligned and accurate.
• Collaborate with customer and sales team to capture all items available to renew in the renewal scope.  Identify and communicate risk. Work to close gaps in coverage.
• Take actions to reduce complexity e.g., minimize # of contracts.
• Participate and contribute to customer Quarterly Business Reviews as required.
• Maintain accurate NetSuite data for opportunities/forecasts, client information.
• Provide client with accurate renewal quote that is in alignment with established timelines.
• Provide financing options & related information when appropriate.
• Process client transactions such as orders, quotes, or returns timely and accurately.
• Setup and maintain client notes, credit limits and contacts. Facilitate post-renewal system (LAMP) updates with Data Team
• Champion best practices and contribute to policies and procedures
• Maintain and expand working knowledge of current partner renewal offerings and varying service/support levels.
• May perform other duties as assigned by manager.

Qualifications & Interests:

• High school diploma required.
• Minimum of 5 years of maintenance renewal sales experience preferred.
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks.
• Must be a good collaborator, communicator and facilitator with customers and internal cross functional teams.
• Ability to establish and execute against deadlines in a fast-paced environment.
• Emphasis on ability to build and maintain relationships.
• Strong analytical skills regarding client quotes, reports, manufacturer data.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, PowerPoint, Outlook) and CRM platforms.  Must be competent in Excel.
• Must have Cisco Renewal experience.
• Good understanding on Information Technologies is a plus.

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.