Job Description

If your favorite childhood toys were routers and switches and you better understand TCP/IP protocol than people - we have work for you. You’ll be able to work on a wide range of technical issues, be responsible for the operation and maintenance of production systems and prove your expertise designing and implementing complex infrastructures.  

Responsibilities:

1. Configure and manage carrier grade network hardware including switches and routers
2. Detect and resolve technical problems
3. Build network security
4. Provide top level technical support

Qualifications

Required technical skills and experience:

1. 3+ years of experience in administering networks
2. Knowledge of TCP / IP, HTTP, DHCP, DNS, BGP, AS, VPN
3. Solid experience with Cisco routers and switches
4. Have experience supporting multi-tier web application architectures
5. Have solid understanding of systems and network design, including the operational trade-offs of various designs
6. Track record of successful practical problem solving, excellent written and interpersonal communication, and documentation skills
7. Some experience with Unix/Linux
8. Speak fluent English and be able to read and write in English
9. Knowledge of Russian

Required personal qualities:

1. Communication skills
2. Mental stability
3. Honesty and integrity
4. Modesty and punctuality
5. Pursuit of knowledge and wit

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Job Description

1. Conduct market and customer research to identify potential features or releases and develop product lines and appraise new ideas for market viability
2. Create long- and short-term product sales forecasts and analysis for management
3. Determine product pricing based on market research, production costs and anticipated demand
4. Manage the product team, including coaching and disciplinary actions, planning, monitoring and job appraisal
5. Drive the entire vision and delivery of new products, features to keep the business relevant and competitive
6. Manage the roadmap, prioritize product opportunities, refine feature ideas and maintain existing features to drive business goals.
7. Oversee the overall planning, direction, coordination, execution, control and completion of assigned projects
8. Coordinate and manage the holistic project lifecycle and software development
   lifecycle for those projects
9. Develop detailed work plans, including work breakdown structures, project
   milestones, risk assessment / management plans, staffing needs and project
   timelines

Qualifications

Required skills and experience: 

1. Fluent Russian and English 
2. 3+ years of experience in software product management and product development
3. People management and customer research
4. Competitive analysis
5. A proven track record of working with designers, engineers, and various stakeholders to coordinate, plan, execute, and track product releases from beginning to end
6. Outstanding project and time management skills
7. Strong problem-solving skills and willingness to think outside the box and roll up your sleeves to get the job done
8. You don’t need to be a senior software engineer, but a technical background is a plus
9. Familiarity with agile software development methodologies is also a plus

Condition:

1. Ability to work with NY time-zone (not obligatory)

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Job Description

Responsibilities:

1. Enter data from source documents into a prescribed computer database, files, and forms
2. Prepare, compile and sort documents for data entry
3. Check source documents for accuracy
4. Verify data and correct data where necessary
5. Update data and delete unnecessary files
6. Work with Excel, GoogleSheets, Quickbooks

Qualifications

Required skills
- Advanced in Microsoft Office (Word, Excel);
- Knowledge of basic accounting concepts;
- Strong interpersonal skills and ability to work in coordination and under supervision;
- Bachelor/Major in Economics/Finance/accounting;
- Must be fluent Russian and intermediate level English

As a plus
- IT experience
- Direct communication with foreign representatives

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Job Description

This is an exciting new role with a young and rapidly growing company in the field of technology.

The Quality Assurance Specialist will monitor service and sales calls to assess employee demeanor, technical accuracy, sales performance, and conformity to company policies and procedures. This individual will be responsible to develop, create and implement call center processes and procedures manual as needed.

1. Participates in customer listening programs to identify customer needs and expectations.

2. Monitor the effectiveness and quality of incoming calls, emails and other ways of contact.

3. Determine weaknesses in performance and establish solutions to improve.

4. Ensure compliance with the company's quality systems.

5. Identify process improvement opportunities.

6. Generate and maintain feedback and coaching documentation./Provides feedback to call center team leaders and managers.

7. Offer daily/weekly feedback via verbal & written communication.

8. Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of the call center.

9. Provide analytical work, the provision of statistical reporting (formulas, tables, graphics, charts).

10. Develop a training plan and conduct staff training.

11. Develop and implement materials necessary for the work (checklists, scripts, guidelines, instructions, tests, standards etc).

12. Conduct surveys aimed at improving the quality of service and customer satisfaction.

13. Work with CRM-system.

Qualifications

1. 2 years of call center customer care experience, preferably in a technical environment. 

2. Strong attention to detail, exceptional listening, and analytical skills.

3. Excellent communication skills both written and verbal Polish, Russian and English are required.

4. Excellent organizational skills and ability to handle multiple tasks under deadlines. 

5. Strong knowledge of customer care processes and techniques. 

6. Demonstrated ability to work well in a team environment. 

7. Ability to work and complete projects without supervision, self-motivated.

8. Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.

9. Ability to effectively train staff (call center agents, sales representatives, store agents)

10. Strong conflict-management skills.

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Job Description

1. Enter sales, purchase and bank transaction in Quickbooks

2. Prepare P&L, Balance Sheet and other financial reports

3. Control cash flow

Qualifications

1. Advanced understanding of different account structures for different businesses

2. Intermediate English and Russian

3. Excellent knowledge of Excel.

4. Experience with QuickBooks.

5. Ability to work without interruption

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