Who are Tyk, and what do we do?
The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) 

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. 

If this sounds like an environment that you believe could work for you then read on to find out more.

At Tyk, we’re obsessed with building software that solves problems. We count on our Site Reliability Engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions.

Our customer base is growing, so we’re seeking an experienced Senior SRE to optimise, automate, and improve our performance, using insights from massive-scale data in real time. We want an original thinker, a challenger, a technical legend, an opinionated collaborator who wants to make things better.

Here’s what you’ll be getting up to:

• Collaborate with the Principal SRE to shape and implement the SRE strategic plan.
• Lead the SRE team in translating strategy into actionable plans, coordinating these through the SCRUM process.
• Address wellbeing and performance concerns, fostering a positive and productive team environment.
• Work with the Principal SRE and Scrum Master to analyse wellbeing survey outcomes and develop improvement plans.
• Champion operational communication, ensuring high-quality and timely updates on team progress.
• Ensure SLA compliance for our cloud environment through proactive monitoring.
• Develop and oversee the roadmap for proactive alerting and monitoring.
• Define and track key performance metrics for cloud services, driving continuous improvement.
• Design and implement solutions to maintain and enhance KPIs.
• Lead performance tuning and fault finding by analysing metrics from operating systems and applications.
• Optimise system and infrastructure performance, focusing on innovation and customer needs anticipation.
• Engage with commercial teams to understand growth plans and develop corresponding SRE strategies.
• Direct the analysis of cloud infrastructure, focusing on automation, scalability, and management.
• Align with the Principal SRE on automation strategies for cloud-operations tasks.
• Model excellence in software design and automation to enhance Tyk Cloud services, creating runbooks and knowledge sharing.
• Conduct blame-free root cause analysis postmortems, reporting findings and recommendations.
• Document operational processes and policies, ensuring replicability and adherence.
• Provide on-call support, ensuring effective response and resolution in line with SLAs.
• Plan and execute software upgrades to optimise cloud services.
• Assist commercial teams with data requests and account management.
• Champion and adhere to SCRUM methodologies within the SRE team.

• Here’s what we’re looking for:
• Proven experience in a senior SRE role or similar.
• Strong knowledge of cloud technologies and SLA SLO SLI management.
• Experience leading teams and implementing SCRUM processes.
• Excellent communication and leadership skills.
• Experience line managing, mentoring and coaching.
• Ability to analyze and improve operational processes and performance metrics.
• Experience in software design, automation, and root cause analysis.
• On-call support experience and customer-focused mindset.
• Collaborative attitude with commercial and technical teams.
• Launching and operating production Kubernetes clusters.
• Designing and operating infrastructure on AWS and other providers.
• Operating MongoDB (or other document database) clusters.
• Operating Redis (or other key-value storage) clusters.
• Administering Linux servers.
• Maintaining distributed software.
• Operating Prometheus and Grafana.
• Operating logging collection and analysis system.
• Working hours within 16:00pm – 4:00am UTC.
• Skills:
• Kubernetes (administrator)
• Go and/or Python (advanced)
• AWS (proficient)
• Linux (proficient)
• Terraform and IaC in general (proficient)
• Helm (familiar)
• MongoDB (or similar)
• Redis (or similar)
• Monitoring & logging
• Grasp of networking concepts (subnets, routing, peering, load balancing, NAT, etc.)
• Common networking protocols (DNS, TCP/IP, HTTP, TLS, UDP)

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!

Our values tell the story of Tyk - here’s how:

• It’s ok to screw up! 

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones - so try it, at least we can say we have!

• The only stupid idea, is the untested one! 

It’s in our DNA - starting a business with founders 12 hours apart, giving our gateway away for free - sure, we did that, and we’d do it again!

• Trust starts with you - make it count! 

Trust is a two-way street - instil it from day one!

• Assume best intent! 

We have each other’s back - we’re all on the same team. Think before you speak or act. 

• Make things better! 

Always try to leave things better than when you found them - change is constant, inevitable and embraced! Be that change we want to see.

Here’s why you should join us:

• Everyone has unlimited paid holidays. 
• We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
• Employee share scheme
• Generous maternity and paternity leave
• Volunteering Days
• Company retreats
• Employee Wellbeing platform

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io

See more jobs at Tyk Technologies

Apply for this job

Who are Tyk, and what do we do? 

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London – UK, London – Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, Dominos, Starbucks, to RBS and Societe Generale. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. 

If this sounds like an environment that you believe could work for you then read on to find out more.

The role:

We're looking for an energetic Solution Architect, to support our commercial team and customers to deliver our solutions.

Day to day you would be:

• Consulting with Tyk customers
• Supporting established Solution Architects (SA) daily, with the view to be able to deliver a customer Demo
• Working with the SA’s Account manager, CSAs and assigned Support Engineer
• Building a technical relationship with the customer and understanding needs
• Working with Customers and SA’s to establish solutions
• Participating in technical discovery calls with new and existing customers
• Working with SA’s and AM’s to define customer needs and working with them to meet those targets and goals
• Liaising with internal Tyk teams to deliver answers and solutions to customers
• Building and delivering POC’s, reference architectures, plugins and API definitions to educate and aid our customers
• Updating customer database with meeting notes, progress and outcomes
• This is the space where you get to use your extensive customer, engineering and Tyk knowledge to create fantastic concepts, push boundaries and help make Tyk great.

We are looking for people who are technologists and engineers at heart and who are passionate about solving problems for our customers. We’ll teach you everything you need for this role and make sure you have fun doing it!

• A background in Technology or a STEM subject
• Genuine engineering curiosity in ‘how things work’

Nice to have:

• K8s or container experience
• Developer skills (Go, Python or GRPC compliant languages)

Our values tell the story of Tyk – here’s how:

• It’s ok to screw up! 

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones – so try it, at least we can say we have!

• The only stupid idea, is the untested one! 

It’s in our DNA – starting a business with founders 12 hours apart, giving our gateway away for free – sure, we did that, and we’d do it again!

• Trust starts with you – make it count! 

Trust is a two-way street – instill it from day one!

• Assume best intent! 

We have each other’s back – we’re all on the same team. Think before you speak or act. 

• Make things, better! 

Always try to leave things better than when you found them – change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Here’s why you should join us:

• Everyone has unlimited paid holiday. 
• We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
• Employee share scheme
• Generous maternity and paternity leave
• Company retreats

We all share the same vision – we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? – to make what we do even better!

See more jobs at Tyk Technologies

Apply for this job

Who are Tyk, and what do we do? 

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London – UK, London – Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, Dominos, Starbucks, to RBS and Societe Generale. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. 

If this sounds like an environment that you believe could work for you then read on to find out more.

The role:

We are looking for a sales person to facilitate the acquisition of Enterprise prospects within our EMEA region. We define Enterprise as businesses of over 5,000 employees with the Headquarters in the region.

You will become part of the Commercial Sales team comprising Account Executives, Account Managers, Solution Architects and Customer Success Architects.

This role reports to the VP of Sales.

Responsibilities:

• Prospect Engagement: Management of the entire sales cycle from prospecting to closing utilising the MEDDPICC mindset for deal qualification across multiple stakeholders 
• Prospect Engagement: Become the contact between Tyk and the prospect owning commercial responsibility for the accurate creation of a contract 
• Prospect Engagement: Author as required customer facing documentation including written proposals & financial assessments
• Team Collaboration: Facilitate prospect interactions with members of the Commercial sales team in order to successfully secure new business opportunities including Executive Board level meetings through to technical demonstrations and Platform Assessments 
• Team Collaboration: Facilitate the Account onboarding handover with the Account Management team and the Customer in order to create a smooth handover process
• Team Collaboration: Living the Tyk Values everyday allows you to become an active contributor to our company and support the Mission 
• Team Collaboration: Utilise the Prospecting, Social and CRM tooling in order to engage and accurately communicate the progression of the sales opportunities within your territory 
• Learning & Development: Create your own personal development activities which will also include job related training and personally identified projects

• Enterprise sales experience with a technical product background preferred
• Strong understanding of enterprise sales cycles, procurement processes, and the MEDDPICC framework.
• Ability to navigate complex deals, address objections effectively, and create compelling proposals.
• A genuine interest in API, digital technologies, software development, and web technologies
• Working knowledge of Project Management and Process Improvement
• Ability to understand business requirements within a Prospect and translate to sales opportunities  
• Effective listening, communication & presenting capability to an excellent level English in both written and verbal
• Motivated with a energetic spirit, innovative in crafting proposals and solutions
• Determination and resilience under challenging situations
• Ability to multitask, prioritise important activities, and work to defined metrics

Education:

• Bachelor's degree in Business, Computer Science, or a related field.

Our values tell the story of Tyk – here’s how:

• It’s ok to screw up! 

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones – so try it, at least we can say we have!

• The only stupid idea, is the untested one! 

It’s in our DNA – starting a business with founders 12 hours apart, giving our gateway away for free – sure, we did that, and we’d do it again!

• Trust starts with you – make it count! 

Trust is a two-way street – instill it from day one!

• Assume best intent! 

We have each other’s back – we’re all on the same team. Think before you speak or act. 

• Make things, better! 

Always try to leave things better than when you found them – change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Here’s why you should join us:

• Everyone has unlimited paid holiday. 
• We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
• Employee share scheme
• Generous maternity and paternity leave
• Company retreats

We all share the same vision – we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? – to make what we do even better!

See more jobs at Tyk Technologies

Apply for this job