About VAWAA

At VAWAA.com(Vacation With An Artist), we are on a mission to offer immersive, one-on-one creative experiences with master artists from around the world. In an increasingly digital world, VAWAA provides a unique opportunity to connect with global artists, learn traditional crafts, and experience local cultures first-hand. Our goal is to honor and celebrate craft while helping master artists pass down their knowledge to future generations, making a small but meaningful contribution to preserving these timeless traditions. We’ve curated over 150 artists across 35 countries, offering life-changing travel experiences that feed creativity and nourish the soul.

We are assembling a team of agile, culturally fluent, entrepreneurial-minded talent to craft the vision strategy and tactics to help scale the brand.

Role Overview

The Digital Guest Experience Manager is a dynamic opportunity for a people-driven, entrepreneurial individual to shape exceptional end-to-end experiences for VAWAA guests globally. Working closely with the Founder and team, you’ll play a key role in facilitating transformative creative journeys for our customers. Your focus will be on converting online inquiries into bookings, offering personalized guidance, and managing communications from pre- to post-VAWAA. This includes processing bookings, handling payments, and providing follow-up support. The ideal candidate will bring a blend of sales expertise, creativity, cultural fluency, and business acumen to deliver a seamless, world-class service to our guests.

What we're looking for

• Experience: You’ve spent at least 2 years in a B2C digital customer service role at an early-stage or fast-growing startup.
• World Traveler: You’ve traveled solo, navigate new places and languages with ease, and make friends wherever you go. Unexpected challenges? You handle them like a pro.
• Lifelong Learner: You're constantly signing up for immersive experiences and driven by creating exceptional moments for others.
• Customer Advocate: You intuitively understand the hesitations around booking big trips online and know how to guide, motivate, and reassure people through the decision-making process.
• Clear Communicator: You have the ability to convey complex information simply and accurately, while adapting tone to diverse guest needs. You write persuasively and with precision.
• Tech-Savvy: A digital native, you leverage technology to work smarter, engage online, and solve problems efficiently.
• Problem Solver: You anticipate issues before they arise and can confidently tackle unexpected challenges with resourcefulness.
• Detail-Oriented: Ultra-organized with a strong operational mindset. You create systems to streamline tasks and never miss a detail—balancing quality and speed effortlessly.
• Cultural Knowledge: You’re familiar with global arts, design, crafts, and cultural trends.
• Work Ethic: Self-starter, hardworking, and impact-driven. No complainers here—we want someone ready to step up and make things happen.
• Flexibility: With customer inquiries driving our 7-day-a-week business, you're willing to cover as needed and committed to timely responses.

What you'll do

• Facilitate life-changing travel and creative experiences across the globe.
• Leverage your sales skills to convert inquiries into bookings, providing personalized guidance and follow-ups throughout the decision-making process.
• Manage communications with multiple customers at various stages—from initial inquiry to post-experience—using smart tools to ensure timely, accurate responses without missing any details.
• Coordinate booking-related communication with artists across time zones, ensuring seamless collaboration.
• Process, confirm, and manage all customer bookings, payments, refunds, rescheduling, cancellations, promo codes, and gift cards with precision through our backend systems.
• Identify upsell opportunities to maximize customer value.
• Prepare customers with essential pre-travel information and resolve any individual issues that arise.
• Collect and organize post-experience feedback, photos, and reviews to foster repeat customers and referrals.
• Surpass customer expectations, consistently delivering an extraordinary experience.
• Build lasting relationships within the VAWAA community, creating loyal, long-term customers.
• Collaborate with the Marketing Manager to showcase customer stories and highlight positive experiences.
• Monitor key metrics, providing feedback and actionable insights to improve customer experience and operational efficiency.
• Optimize the booking flow to minimize friction and scale operations while maintaining human and personalized touches.
• Work efficiently with daily tools such as Slack, Streak, Customer.io, Notion, Google Documents, Trello, and Mailchimp.

What you can expect

• Mission-Driven: We are leading the way in crafting the best creative experiences. Growth will be thoughtful but urgent.
• Core Team Impact: You’ll be part of the core team shaping VAWAA’s future and direction.
• Curiosity & Creativity: Our culture values curiosity, creative thinking, and constant learning—fostering an environment of excellence.
• Ownership & Accountability: We lead with optimism, tenacity, and courage—taking ownership at every level.
• Perks & Benefits: Health and dental benefits, a complimentary VAWAA experience each year, and company swag.
• Global Community: Be part of a creative, global community of artists, makers, and diverse thinkers.
• Compensation: $55K–$65K based on experience, plus stock options. For experienced candidates, we can discuss additional equity compensation.

We are based in New York, but open to remote applications from within the US.

Tip: Cover Letters that include a link to a short 5 min video explaining why you are the best person for this role will be given preference.

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As a Equal Opportunity Employer, VAWAA will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

About VAWAA

As life becomes increasingly digital and anxious, VAWAA.com(Vacation With An Artist) helps bring more creative inspiration and human connection in the real world. People are desperately seeking experiences that feel aligned to their passions and nourish their spirit, and we believe there is a huge opportunity to 'translate our stressful lives into something joyful, fulfilling and inspiring.'

Our core product is the first of its kind curated marketplace that lets you book one-on-one apprenticeships with the world's extraordinary artists to immerse in their imaginative worlds, wisdom and create with your hands. Currently, we've curated 150+ artists in 35+ countries.

• Website: vawaa.com
  
• Instagram: instagram.com/vawaa_
  
• Newsletter: vawaa.com/subscribe
• Brand Film: vimeo.com/272980061

We are assembling a team of agile, culturally fluent, entrepreneurial-minded talent to craft the vision strategy and tactics to help scale the brand.

Role Overview: Writer / Social Video Creator (Freelance)

We are looking for a talented storyteller who can bring the VAWAA brand to life across social platforms, blending powerful writing with engaging video content. You’ll craft narratives, produce visuals, and connect with our community to elevate our presence and drive growth.

This is an exciting opportunity for a creative individual with a passion for craft, design, travel, and global culture to be part of a company that values artistry, human connection, and storytelling.

What we're looking for

• 2+ years of copywriting, journalism, social media, video production, or editing experience with a focus on creative, lifestyle, or culture brands
  
• Exceptional writing skills paired with a keen eye for design and storytelling. Your stories are simple, moving and visually striking
• Craft, design, travel and culture enthusiast, with sensitivity to create content that resonates with VAWAAs diverse global audience
  
• Deep expertise in brand marketing and content strategies, with the ability to scale a brand by repurposing content effectively across social media, newsletters, and blogs.
  
• Deep understanding of Instagram strategies, including best practices for posts, Reels, Stories, and engagement.
  
• Passionate about content trends with knowledge of current and emerging social products, editorial formats, emerging creators, and platform features
  
• Ability to ideate and execute creative concepts and ideas using user-generated content
• Expertise with social media measurement tools and reporting
  
• Knowledge of SEO and content marketing principles.
  
• Has self-management skills and a take-charge attitude
  
• Willingness to jump in when and where needed in service of team success
  
• Ability to develop important, trust-based working relationships
  
• Have a portfolio of writing and social video samples to share
  
• Willingness to complete an edit test

What you'll do

• This role will play a vital role in building our presence on social media (with Instagram focus) and will report to the Founder
• Develop a social media strategy that enhances brand awareness, grows organic reach, and drives engagement.
• Ideate, develop, and produce social content (text, images, videos) using user-generated content from our library, at a minimum of 3 posts per week
• Leverage all formats like IG carousels, stories and reels to amplify reach
• Build relationships with followers, responding to comments, messages, and mentions in a timely manner, and fostering a strong online community.
• Keep up with timely trending topics on social media and develop content based off those trends
• Identify and monitor trends in crafts, arts, pop culture, travel, music, and fashion
• Identify and engage with influencers, artists, and brand ambassadors to build meaningful partnerships and amplify our reach.
• Analyze social media metrics and insights for Instagram to inform strategy refinement and optimize performance
• Work closely with founder to ensure consistent messaging and alignment with broader company goals.

What you can expect

• We are here on a mission to lead the way for best experiences in our category. We will grow with urgency, but thoughtfully.
  
• You will collaborate with the core team to shape VAWAAs future.
• Opportunity to grow into a full-time role and expand responsibilities across other marketing channels.
• You will enjoy an immediate global community of master artists/ makers and fascinating people from a variety of creative backgrounds.
• Salary range based on experience and circumstances is $700–$1200/ month.

If you're passionate about storytelling, thrive in the digital world, and want to be part of a growing, purpose-driven company, we’d love to hear from you!

We are based in New York, but open to remote applications from within the US.

Tip: Cover Letters that include a link to a short 5 min video explaining why you are the best person for this role will be given preference.

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As a Equal Opportunity Employer, VAWAA will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

About VAWAA

At VAWAA.com(Vacation With An Artist), we are on a mission to offer immersive, one-on-one creative experiences with master artists from around the world. In an increasingly digital world, VAWAA provides a unique opportunity to connect with global artists, learn traditional crafts, and experience local cultures first-hand. Our goal is to honor and celebrate craft while helping master artists pass down their knowledge to future generations, making a small but meaningful contribution to preserving these timeless traditions. We’ve curated over 150 artists across 35 countries, offering life-changing travel experiences that feed creativity and nourish the soul.

We are assembling a team of agile, culturally fluent, entrepreneurial-minded talent to craft the vision strategy and tactics to help scale the brand.

Role overview

The Design Curator & Partnerships Associate will work closely with our Founder and team and play a pivotal role in curating and growing our roster of extraordinary artists from around the world. You’ll focus on artist acquisition through digital outreach, vetting potential artists, building relationships, and guiding them through the process of joining our platform. This role requires a blend of creativity, cultural fluency, and business acumen to ensure we are working with the best artists globally while forming valuable collaborations.

What we're looking for

• Background in Art, Design, or Curatorial Practice: 2+ years of experience in art curation, design, or a related field with a strong appreciation for global arts, crafts, and creativity.
  
• Partnerships & Business Development: Experience in forming strategic partnerships with collaborators, talent, or cultural organizations.
• Resourceful Connector:Skilled at finding hard-to-reach artists and establishing contact through email, social, phone, WhatsApp, or Zoom. Persistent, creative, and adaptable in overcoming communication and language barriers.
• Operational Excellence:Proficient in using tools like Airtable, Notion, and Streak to track artist outreach, follow-ups, and applications. You keep everything organized, maintain a well-structured artist database, and ensure smooth processes from lead to launch.
• Cultural Fluency: Ability to connect with artists and partners from diverse cultural backgrounds, respecting and promoting cultural heritage.
• Storytelling Ability: A knack for sharing artists' stories and the impact of creative experiences in a compelling way.
• Entrepreneurial Mindset: Independent work ethic, hardworking, and impact-driven. No complainers here—we want someone ready to step up and make things happen.
• Communication Skills: Excellent written and verbal communication skills with a strong attention to detail.
• Passion for Creativity: A deep passion for the arts, culture, and travel, with an appreciation for handmade, traditional crafts and immersive learning experiences.

What you'll do

• Research, identify, and onboard established artists from diverse disciplines (e.g., visual arts, crafts, design, etc.).
• Build relationships with artists, ensuring they align with VAWAA’s ethos and vision of offering high-quality, immersive experiences.
• Outreach to and manage a pipeline of artists using CRM tools, ensuring organized tracking and timely follow-ups to achieve monthly acquisition and onboarding goals.
• Conduct interviews, collect artist assets, and manage the process of adding new artists to the platform.
• Support the design and programming of each artist's experience, embodying the unique VAWAA approach to immersive learning and creativity.
• Organize and maintain the artist database with detailed information and smart tags to enhance accessibility and insights.
• Advocate for each artist’s ongoing success within the VAWAA community through regular feedback loops, growth initiatives, and building trust and rapport.
• Ensure artists meet our criteria in terms of skill, creativity, and ability to offer meaningful, hands-on learning experiences.
• Stay updated on global art and design trends, identifying creative opportunities with like-minded brands, art institutions, cultural organizations, and travel companies to increase awareness of VAWAA.

What you can expect

• Mission-Driven: We are leading the way in crafting the best creative experiences. Growth will be thoughtful but urgent.
• Core Team Impact: You’ll be part of the core team shaping VAWAA’s future and direction.
• Curiosity & Creativity: Our culture values curiosity, creative thinking, and constant learning—fostering an environment of excellence.
• Ownership & Accountability: We lead with optimism, tenacity, and courage—taking ownership at every level.
• Global Community: Be part of a creative, global community of artists, makers, and diverse thinkers.
• Compensation: $50K–$65K based on experience, plus stock options. For experienced candidates, we can discuss additional equity compensation.

We are based in New York, but open to remote applications from within the US.

Tip: Cover Letters that include a link to a short 5 min video explaining why you are the best person for this role will be given preference.

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As a Equal Opportunity Employer, VAWAA will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.