Position Overview 

Detecting cyberattacks in real-time requires a high-performance suite of software that can sift through terabytes of data. You will be joining a team that has been tasked with developing software to aide in the detection of network-based attacks.

Responsibilities  

• Interpret product requirements into software designs, implementations, and tests that take performance, maintainability, and operational efficiency into consideration
• Monitor, troubleshoot, and improve systems to deliver outstanding reliability to customers
• Work with other groups including Product Management, UX, Security Research and Data Science to help customers simplify security
• Provide technical leadership as you grow into the role   

Requirements: 

• Growth mindset
• 3+ years professional C++
• 3+ years developing software for Debian-based Linux
• Strong Python experience
• Knowledge of software design principles and leading software development practices
• Ability to troubleshoot complex systems
• Strong communication & collaboration skills 
• Willingness to get things done, take initiative, and own quality

Preferred:

• Knowledge of networking principles and protocols
• Ability to work in a collaborative environment 
• Knowledge of automated testing such as Jenkins
• Knowledge of source code management tools; e.g. Git   

Education: 

• B.S or M.S or Ph.D. in Computer Science (or equivalent experience) 

Vectra’s Business Operations organization is responsible for operationally supporting revenue delivery and customer satisfaction across our fast-growing global customer base. To support growth, we are looking for a Senior Manager, Business Systems Process Automation and Programs, to translate GTM business needs (product launch, partner into technical systems requirements. You will serve as a bridge between GTM business stakeholders and the systems teams who turn requirements into reality

This role will be a key partner to cross-functionally guide the growth of our sales organization by specifying system requirements, streamlining processes, and proactive and responsive management of multi-stakeholder strategic and operational capabilities. You will drive critical business systems programs by being the “connective tissue” between cross-functional product, business and technology systems teams. Your work will support execution for critical growth and business process efficiency initiatives. Exceptional partnership, clear articulation of business requirements, and deep understanding of both business and technical business systems (e.g. Salesforce) will be paramount for success in this role

Responsibilities:

• Act as a business and technical program manager on strategic initiatives across the Order to Cash workflows. Create project plans, identify business and technical dependencies, facilitate user acceptance testing, and communicate with stakeholders throughout the project
• Help manage projects, including gathering needs from Sales and Sales Ops and other cross-functional teams, and developing requirements documentation.
• Act as the connective tissue between GTM Systems and Operations. Leverage strong understanding of critical Sales business processes to help identify gaps in systems and automation related to business operations.
• Align GTM Analytics, Product/Engineering, Finance Ops, and other cross-functional teams on forthcoming systems projects and initiatives where there may be impact on their respective bodies of work. Partner with other cross-functional teams to help drive forward the needs of the Sales team and provide business context for enhancement requests. Ensure dependent project workstreams are defined.
• Align closely with GTM Enablement and GTM Systems team on training and documentation needs for upcoming releases impacting internal end users.
• Oversee and mentor a team responsible for maintaining CRM data accuracy and integrity, ensuring adherence to data hygiene best practices and regulatory standards.
• Develop and implement strategies to optimize business processes related to CRM data management, including identifying areas for improvement and streamlining workflows.
• Collaborate with cross-functional teams to support data-driven decision-making, providing expertise on CRM data integration, reporting, and analysis to drive business outcomes

Skills needed:

• Ability to execute and deliver in a fast-paced environment while balancing competing priorities
• Proven experience managing Salesforce transformation projects and understanding of Salesforce automation capabilities. Salesforce certification preferred.
• Strong background in CPQ systems and Metrics
• Analytical and solutions-focused problem solver; able to identify root causes, remediate existing issues and anticipate new ones, and proactively identify opportunities to help Vectra scale efficiently and effectively
• Results oriented, have strong attention to detail, and able to prioritize multiple objectives and projects (excellent organizational skills)
• Highly collaborative.
• 8-10+ years of experience in Systems, Sales Operations, Revenue Operations, or related functions in a B2B Technology Sales Organization
• Experience in additional sales tech stack systems like Salesforce, SQL, Tableau, etc. is a plus
• BA/BS Degree

Your Role:

As a Technical Account Manager (TAM) at Vectra, you'll play a pivotal role in fostering strong relationships with our enterprise customers. You'll be responsible for understanding their unique business needs and goals, and providing tailored guidance to maximize the value they derive from our cybersecurity solutions.

Your Impact:

Leveraging your deep understanding of Vectra products and cybersecurity best practices, you'll guide customers through their entire journey, from onboarding to value realization and expansion. By building strong relationships with key stakeholders, you'll ensure customer satisfaction, drive adoption, and identify opportunities for growth.

Responsibilities:

• Customer Relationship Management: Cultivate and nurture strong relationships with enterprise customers, serving as their trusted advisor and advocate.
• Value Delivery: Proactively guide customers towards realizing the full potential of their Vectra investment through strategic guidance and support.
• Technical Expertise: Provide technical expertise and support to ensure seamless integration into customers' environments.
• Growth Opportunities: Identify and pursue expansion opportunities within existing customer accounts, collaborating closely with the sales team to drive revenue growth.
• Risk Mitigation: Assess renewal risks and develop proactive strategies to address potential challenges.
• Crisis Management: Respond effectively to customer incidents and crises, coordinating cross-functional teams to ensure timely resolution and minimize disruption.
• Program Development: Create and implement repeatable programs and processes to optimize product adoption, usage, and alignment with customer business objectives.
• Metrics Tracking: Monitor and report on key performance indicators (KPIs) to measure customer satisfaction, health, adoption rates, and overall success.
• Customer Visits: Travel to customer sites as needed to provide in-person support and build stronger relationships.

Requirements:

• Technical Foundation: A solid understanding of network security, enterprise software, and cybersecurity best practices.
• Customer-Facing Experience: Minimum of 5 years of experience in a customer-facing role, preferably within enterprise subscription-based vendors.
• Enterprise Expertise: Proven track record of successfully supporting high-touch enterprise customers.
• Security Knowledge: Familiarity with security product lines (firewalls, sandboxing, SIEM, forensics).
• Technical Proficiency: Understanding of TCP/IP, DNS, VPN, and SSL technologies.
• Project Management: Strong project management skills with a focus on detail and execution.
• Customer Empathy: A passion for delivering exceptional customer experiences and driving business outcomes.
• Relationship Building: Proven ability to establish and maintain strong relationships with C-level executives.
• Communication Skills: Excellent written and verbal communication skills, including strong presentation abilities.
• Analytical Skills: Strong analytical and problem-solving skills to identify opportunities and address challenges.
• Bachelor's Degree: Relevant Bachelor's degree, preferably in computer science or a related field.

By joining our team, you'll have the opportunity to make a significant impact on the success of our enterprise customers and contribute to Vectra's continued growth.

Vectra is looking for a Federal Civilian Regional Sales Manager for the DC area. As a Federal Sales Manager, you are responsible for selling Vectra's Products and Solutions through Channel Partners and interacting directly with customers in the region. You will be working closely with a Sales Engineer in the same field and territory. Essential to this role's success is a keen ability to develop new accounts and penetrate new divisions and organizations within your assigned accounts.

You should have excellent communication skills, and problem-solving abilities are essential, along with being self-driven. The ability to succeed in this role will require a strong drive and advanced technical/business skills.

Responsibilities

• Identify, cultivate, and close new business sales relationships with Federal Civilian accounts at an executive, program manager, SOC teams, and analyst level within the designated territory, with CISO/CIO/CTO/GS/Contractor level contacts.
• Key focused accounts are Dept of Justice (DOJ), Treasury, State Dept, HHS, VA, Postal
• Have a disciplined approach to pipeline development through leveraging Direct Customer relationships, FSI's, Marketing, Channel partners, Customers, Sales Development team, and their own ability to prospect organically.
• We are searching for an entrepreneurial self-starter who enjs working in a fast-paced environment, completing multiple complex tasks simultaneously, and who can use his or her direct sales talent to expand the adoption of Vectra capabilities
• Develop an overall account strategy that will lead to a well-executed, team-based selling effort.
• Team up with your Sales Engineer partner to deliver outstanding product demonstrations and well-executed proof of concepts programs.
• Build a strong partnership with existing customers that focuses on customer retention, high renewal rates, and expansion within the customer.
• Effectively forecast monthly/ quarterly revenue and communicate the status of strategic transactions to ensure you never win or lose alone.
• Strategic management of existing channel partners and the development of new channel partners;
• Development of strategic business plans for territory quarterly.

Qualifications

• Minimum 3+ years of Federal Civilian sales experience exceeding quotas selling security, networking, or software solutions.
• Previous experience in Federal Sales
• Hunter: you aren't afraid of cold-calling, breaking doors down to talk to the right people, and own early-stage pipeline development.
• A winner, someone who holds themselves accountable for consistent over-achievement.
• Successful closing complex Federal sales with multiple buying influences
• Experience managing and closing software deals of $200K+, as well as high-value transactions above $1m+. 
• Experience establishing and fostering strong relationships with potential partners and customers
• Ability to demo products, working independently from Sales Engineers in first customer-meetings
• Strong presentation and communications skills, translating technical features into business-values
• Experience with Salesforce.com is a plus.
• Outstanding verbal, written, and presentation skills.
• Comfortable working in a highly fast paced environment.
• Experience in consultative security fields; incident response, forensic investigations, threat intelligence, penetration testing, etc.
• Public speaking experience.
• Bachelor's degree preferred.
• Veterans are highly encouraged to apply.

Position Overview

Help us build great software that protects our customers around the world from an ever-increasing number of cyber attacks!

As part of the Engineering team, Software Engineering Interns will work directly on Vectra's platform to build or enhance features that help solve customer problems. You'll work side-by-side with other interns and dedicated, experienced engineers as your assigned mentors. You will have ownership of a high-impact project for the length of the internship (which is typically a 12-week program, depending on your school's end and start dates).

Our goal is to create a robust and impactful learning experience that gives candidates a better feel for the day-to-day skills and challenges you will experience in a full-time software engineering team. Working in a modern software company like Vectra you can also expect to learn how to deliver software end-to-end including understanding builds, automated tests, deployments, monitoring, and alerting.

Responsibilities

To be able to work on high-impact software projects, you will need to:

• Be comfortable writing and shipping code daily
• Contribute to automated testing and other parts of end-to-end software delivery
• Work collaboratively in a team with other interns and senior engineers
• Evaluate and identify the correct approaches or technologies to use to solve problems

We will present options to interns for different impactful summer projects that align with the team's interests and skills (e.g. frontend/backend, data engineering, etc.). Please speak with us more to learn more about past projects that interns have delivered!

Qualifications

• Required
  • Current student working on BS, MS, or PhD in Computer Science (or similar engineering subject)
  • Experience with object oriented programming and data structures
    
  • Proficiency in Unix/Linux environments
  • Experience with a source control system, preferably Git
    
  • Internship is in the summer only

• Preferred
  
  • Knowledge of networking and security fundamentals
  • Understanding of databases beyond basic queries and interaction
  • Experience with REST APIs
  • Performance tuning skills

Position Overview

The ADR role is a support to our Sales Motion. Your tasks will include but are not limited to:

• Support your Regional Sales Manager (RSM) by identifying new business opportunities in Greenfield Enterprise accounts by delivering on both inbound and outbound strategies and campaigns
• Engage with existing and old opportunities to assist your RSM in progressing them faster and more efficiently down the sales funnel
• Apply critical thinking to make recommendations in scenarios that are not covered by defined work processes
• Collaborate with team members and cross functional teams (marketing, product and channel team) to achieve individual and team sales objectives

Basic Qualifications:

• Excellent communication and social skills
• You enjoy a lively and exciting role, where you can take ownership of your success and also contribute to the success of your team
• Committed to learning and development
• Ability to be adaptable in a fast paced and changing environment
• 1-2 years in a prospecting or ADR equivalent role (Inbound + outbound)
• Comfortable and confident in contacting prospects and customers in a professional and courteous manner
• Knowledge of the IT /Cyber security industry is preferable

Vectra is seeking a managerto support our Go-to-Market (GTM) finance team. Reporting to the GTM Director of Finance, this role will partner closely with the Sales, Marketing, CustomerSuccessand Professional Services organizations. We are looking for a hands-on contributor who is highly quantitative and analytical.This role is perfect for someone whoappreciates the importance of collaboration and highly values business partnering.This is a phenomenal opportunity to join a rapidly growing company in a role that will have a significant impact on strategic planning and decision-making at Vectra. We are a team of forward-thinking individuals looking fora great additionto our team! 

Responsibilities: 

• Develop and manage budgets, forecasts, and financial models for Marketing, Customer Success and Professional Services 
• Provide insightful analysis and reporting on financial performance, including variance analysis and key performance indicators (KPIs) 
• Manage headcount tracking and develop a standardized headcount report 
• Partner with Marketing, Customer Success, and professional Services leaders to align financial goals with department objectives 
• Assess ROI, track metrics like customer acquisition cost (CAC), customer lifetime value (CLV), and conversion rates related to Marketing, Customer Success and Professional Services Investments 
• Provide financial guidance and support strategic initiatives, projects and investment cases and drive operational efficiency 
• Act as key point of contact for GTM finance-related matters, ensuring clear communication and collaborations across teams 
• Drive continual improvement in execution particularly within our planning tools demonstrating standard processes, standardization, and automation to scale the business.  

Ideal candidates will have: 

• 7 - 10 years of finance experience working in high-growth environments, preferably in a SaaS company. 
• Outstanding interpersonal and communication skills (written and verbal) and proven experience in developing collaborative working relationships with teams across an organization. 
• Experience using Adaptive Planning and NetSuite highly preferred as well as Salesforce.com 
• Knowledge of marketing metrics (CAC, CLV, conversion rates) and their impact on business outcomes. 
• Forward-thinking attitude; determined to implement standard processes for a growing company. 
• Proven experience in financial modeling, investment analysis, and ROI assessment. 
• Strong analytical, operational and problem-solving skills with attention to detail. 
• Self-starter with ability to be agile in a fast-paced and entrepreneurial environment. 
• Bachelor's degree in Accounting, Finance, Economics, Business, or related field required 

Vectra AI’s Office of the CTO is seeking to expand the Emerging Technologies team to include a Principal Systems Engineer contributing to the company’s next generation of AI-based products and services.  This role will focus on the data architecture, technology qualification, scalability, and engineering tasks vital to convert research prototypes into large scale, performant, and reliable systems. 

The ideal candidate will both collaborate through the difficult challenges of early-stage research and development while also working independently and autonomously in their specialized area of focus.  Additionally, this role must be comfortable with the ambiguity of open-ended research while maintaining a strong bias to converge that research into a concrete and supportable specification and implementation.

Team Responsibilities:

• Envision, develop, and test prototypes to demonstrate feasibility and potential impact to new or existing lines of business.
• Transition prototypes from early-stage design into long-term supportable state in partnership and collaboration with peers across organizational boundaries.
• Research emerging or newly viable technologies to identify innovation opportunities.
• Promote continuous learning, experimentation, and collaboration throughout CTO organization and across organizational boundaries at Vectra AI.

Individual Responsibilities:

• Provide technical leadership on core design decisions and trade-offs related to data architecture across prototyped systems.
• Architect scalable and robust systems that integrate with existing cybersecurity tooling, technologies, and end-user workflows.
• Leverage data architecture and engineering expertise to collaborate with cross-functional teams chartered to identify and enable opportunities for research acceleration through platform capabilities.
• Capacity to flex into adjacent technical domains to maintain research velocity.

Qualifications:

• Strong passion for improving developer productivity and system performance.
• Minimum of 8+ years of experience with modern applications and distributed systems.
• Proven track record of leading and delivering complex projects from inception to deployment.
• Strong fundamentals and hands-on experience with designing and implementing large scale data processing systems.
• Experience designing and interacting with complex data models.
• Proficiency in programming languages (Python, C/C++, or Rust) used in production.
• Bachelor's or master's degree in computer science, engineering, or equivalent experience.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills and the ability to work collaboratively in a team environment.
• Experience working in R&D organization.
• Familiarity with machine learning and data processing frameworks.

Vectra AI’s Office of the CTO is seeking to expand the Emerging Technologies team to include a Prompt Engineer contributing to the company’s next generation of AI-based products and services.  This role will focus on ongoing research initiatives and prototypes centrally leveraging large language models (LLMs).

The ideal candidate will both collaborate through the difficult challenges of early-stage research and development while also working independently and autonomously in their specialized area of focus.  Additionally, this role must be comfortable with the ambiguity of open-ended research while maintaining a strong bias to converge that research into a concrete and supportable specification and implementation.

Team Responsibilities:

• Envision, develop, and test prototypes to demonstrate feasibility and potential impact to new or existing lines of business.
• Transition prototypes from early-stage design into long-term supportable state in partnership and collaboration with peers across organizational boundaries.
• Research emerging or newly viable technologies to identify innovation opportunities.
• Promote continuous learning, experimentation, and collaboration throughout CTO organization and across organizational boundaries at Vectra AI.

Individual Responsibilities:

• Architect, build, and maintain infrastructure to support multi-agent LLM-based AI Assistants.
• Collaborate with security researchers, sales engineers, and UX teams to understand product use-cases and workflows, prototyping AI assistants and automation to achieve desired outcomes.
• Develop, test, and deploy machine learning models and AI algorithms, with a focus on large language models (LLMs).
• Optimize models for performance, scalability, and reliability.
• Design and implement data pipelines and workflows to support AI and ML projects.
• Educate the engineering organization on AI/LLM infrastructure and facilitate knowledge transfer to broader teams.
• Leverage AI/ML expertise to collaborate with cross-functional teams chartered to identify and enable opportunities for research acceleration through platform capabilities.
• Capacity to flex into adjacent technical domains to maintain research velocity.

Qualifications

• Bachelor’s degree in Computer Science or a related field (Master’s or Ph.D. preferred).
• Extensive experience with Python and ML frameworks such as PyTorch, TensorFlow, and JAX.
• Expertise in working with and deploying large language models (LLMs):
  • Proficiency in prompt-engineering techniques, such as chain-of-thought and self-reflection.
  • Experience with Retrieval-Augmented Generation (RAG) and VectorDB technologies.
  • Skills in fine-tuning models and techniques to quantize and accelerate LLMs.
  • Experience with Reinforcement Learning from Human Feedback (RLHF) is a plus.
  • Familiarity with frameworks such as Langchain and MS Guidance.
  • Understanding of LLM evaluation metric (perplexity, accuracy, etc).
• Experience developing and deploying for cloud platforms like AWS and Azure.
• Ability to understand novel ML methods from academic literature and prototype/deploy these models.
• Real-world experience in evaluating LLM performance in production scenarios is highly desirable.
• Experience working in R&D organization.
• Familiarity with machine learning and data processing frameworks.

Vectra AI’s Office of the CTO is seeking to expand the Emerging Technologies team to include a Senior Software Engineer contributing to the company’s next generation of AI-based products and services.  This role will focus on server-side, back-end, and API-integration responsibilities for ongoing research initiatives and prototypes.

The ideal candidate will both collaborate through the difficult challenges of early-stage research and development while also working independently and autonomously in their specialized area of focus.  Additionally, this role must be comfortable with the ambiguity of open-ended research while maintaining a strong bias to converge that research into a concrete and supportable specification and implementation.

Team Responsibilities:

• Envision, develop, and test prototypes to demonstrate feasibility and potential impact to new or existing lines of business.
• Transition prototypes from early-stage design into long-term supportable state in partnership and collaboration with peers across organizational boundaries.
• Research emerging or newly viable technologies to identify innovation opportunities.
• Promote continuous learning, experimentation, and collaboration throughout CTO organization and across organizational boundaries at Vectra AI.

Individual Responsibilities:

• Develop, test, and maintain server-side code and back-end services for early-phase R&D initiatives.
• Design and implement API integrations and glue code to connect prototyped systems and services.
• Leverage software engineering expertise to collaborate with cross-functional teams chartered to identify and enable opportunities for research acceleration through platform capabilities.
• Capacity to flex into adjacent technical domains to maintain research velocity.

Qualifications:

• 5+ years of experience in software development, with a focus on server-side and back-end development.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proficiency in common programming languages such as C, Java, Python, and Javascript.
• Strong experience with API development and integration.
• Solid understanding of traditional and non-traditional (e.g., Graph) database technologies.
• Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies.
• Experience working in R&D organization.
• Familiarity with machine learning and data processing frameworks.

Why Vectra AI?

Vectra AI is the leading innovator in real-time detection of in-progress cyber attacks.  The Vectra Cognito platform continuously monitors customer environments to automatically detect any phase of an on-going cyber attack.  Vectra AI won the Best of Black Hat Award for “Most Innovative Emerging Company” and the SC Award “Best Customer Service”.

Our culture is centered around three core values – customer first, no drama teamwork and acting with integrity. At Vectra, we love to solve hard problems and embrace people who relish that. We also love people who are passionate, irreverent and focus on delivering results.

You are expected to be different from the norm, to excel in your field and be willing to share your experiences and creativity with the global organization. You are expected to challenge the status quo.

If you care about building great customer experiences, like to stretch, do not take no for an answer and are great to work with, this is your home.

Joining the organization at this time will allow you to develop the dynamics which will shape the global support organization. Joining now offers future career opportunities in a fast moving environment.

Position Overview

For this role you should be a leading Technical Support Engineer, experienced in technical support of complex technologies in challenging global environments. As part of the Support team you will be responsible for ensuring that the customer experience remains positive throughout the lifecycle of their support interactions.

You are likely to already be an expert in your field, the individual your colleagues come to for assistance and the individual that customers ask for when they're in difficult situations.

This is a remote-based position located in the United States.

Specific responsibilities will include:

• Working a customer-facing third-tier support queue.
• Deep diagnosis of customer issues, including lab reproduction and source-code analysis.
• Quantifying customer impact and prioritizing solutions both within and external to the Support team.
• Engaging with both customers and the Sales organization through email, telephone and remote management sessions (e.g. WebEx, Zoom, GotoMeeting).
• Engaging with Engineering teams to provide prompt and high-quality workarounds and solutions.
• Identifying, qualifying and documenting product, hardware, software and process improvements.
• Developing Support processes, tools and documentation to further grow the Support organization.
• Developing customer-facing content (e.g. knowledge-base, how-to guides).
• Limited on-call/out-of-hours support for weekends/national holidays.
• Collaborate with your colleagues on investigations and escalations.
• Being the embodiment of a team player; cross functional collaboration and communication is vital.

Required Experience

• Strong experience supporting an international customer base.
• At least 5 years working in a technical support and/or escalation engineer role.
• Experience in diagnosis and resolution of complex customer issues.
• Expertise in Linux-based systems, their management, operation and application stacks.
• Good understanding of current security technologies and risks.
• Excellent understanding of TCP/IP network protocol suite including packet capture analysis.
• Basic understanding of SQL and non-SQL databases.
• Able to work as part of a geographically dispersed global Support team.
• Initiative to proactively identify new issues and drive their resolution.
• Some exposure to virtual environments.
• Some exposure to cloud environments and support of cloud/SaaS applications.

Desired Experience

• Scripting/programming, especially in Python and the bash shell.
• Design and understanding of enterprise and data-center networks.
• Proactively identify problem areas and be responsible for driving their resolution.
• Good understanding of SQL and non-SQL databases.
• Good understanding of virtual environments.
• Good understanding of cloud environments.
• Experience in security appliances and security software.
• Experience in data interchange between dissimilar systems.

Are you a passionate security professional with an interest in building strong customer relationships? Do you thrive in a collaborative environment where your expertise empowers customers to succeed?

Vectra is seeking a dedicated MDR Security Specialist to join our growing team. You'll use your deep security knowledge and communication skills to become a trusted advisor for our Managed Detection and Response (MDR) customers, as well as onboarding customers into our MDR/MXDR offerings.

What You'll Do:

• Customer Success Champion: Become the main point of contact, fostering positive customer experiences throughout their Vectra MDR journey.
• Technical Expertise: Solve issues, provide technical guidance, and support customers and internal teams in enhancing the value of Vectra products and services.
• Security Savvy: Monitor industry trends, stay updated on MDR standard processes, and educate customers on Vectra's platform and services.
• Strategic Collaboration: Drive deep integration of Vectra Cognito into customer workflows, collaborate on renewal strategies, and develop programs to increase product adoption.
• Data-Driven Approach: Track and report key metrics to measure customer satisfaction, health score, and product usage.

We're Looking For:

• Technical Background: Solid understanding of network security, enterprise software, and security product lines (firewalls, SIEM, etc.)
• Communication Expertise: Excellent verbal and written communication skills to connect with customers at all levels.
• Customer Focus: Demonstrable ability to build successful relationships with senior leaders (CISOs) and technical teams.
• Passionate Approach: A genuine desire to deliver exceptional customer service and drive customer success.

Qualifications:

• 2-3 years of experience in a customer-facing role within enterprise software (CSM, TAM, Sales Engineering, etc.)
• Prior experience with Vectra, SentinelOne, Microsoft Defender, or CrowdStrike
• Experience supporting high-touch, enterprise customers (Fortune 500 or similar)
• Project management skills with a keen eye for detail
• Strong analytical, negotiation, and influence skills
• Bachelor's degree preferred (Computer Science or related field)

Plus Points:

• Coding experience in Bash, Python, Powershell, API's
• Open-source development experience

About the Role

Vectra AI’s Security Research Team represents the core security knowledge and research capability within the company – tasked with powering our groundbreaking technologies and aiding customers. You will be part of a highly qualified organisation and respected authority on security threats and attack techniques.

Serving in the role of Senior Security Researcher - Cloud, you will have a direct impact on the direction of the company by researching threats, understanding how they appear in the cloud (IaaS, PaaS, SaaS) and helping technically shape the product direction.

This role could be based in Ireland, UK, Spain or Italy.

At a Glance

As the researcher tasked with inventing and improving cloud focused security detection technologies, an integral part of our success. You are encouraged to research new security topics, engage in bug-hunts, develop new tactics and techniques relevant to our product areas.

• Identify and develop a deep understanding of cyber threats facing cloud-enabled organisations
• Apply your expert insights and experience to research, develop, and classify new threats, detection capabilities, and related mitigation techniques
• Collaborate across Vectra to develop new detection models – working hand-in-hand with members of the data science and engineering teams
• Pursue security research topics that contribute to the knowledge about and enumeration of new threats
• Provide an attackers-eye-view to the evidence presented by Vectra products

What Will Impress Us

• You are an authority on AWS, GCP, Azure, or Cloud Identity Service Providers with a demonstrable understanding of the threat models and attacker methodologies within these environments
• 5+ years direct experience in areas of security research, malware analysis, or cloud security architecture/development/analysis
• Solid grasp of cloud systems and security concepts for SaaS, IaaS, PaaS, including their respective threat models and risks
• 5+ years of attack and penetration testing experience; or incident response and threat analysis experience
• Knowledge of exploitation techniques!
• Knowledge of network and application protocols, and traffic analysis (network forensics)
• Proficiency with network traffic analysis and network forensics tools such as Wireshark and tcpdump
• Knowledge of corporate security investigation and incident response processes, along with threat detection and mitigation technologies
• Solid programming skills with scripting languages such as Python and query languages like KQL/SQL/Presto

Preferred

• Professional or academic research in advanced security threats, particularly against cloud environments
• Operational experience in InfoSec as an incident handler, administrator, or internal consultant

Position Overview

We are looking for a Team Lead or Manager for our Americas Account Development team. In this role, you will manage a growing ADR team across the Americas to support field pipeline development efforts. 
Your tasks will include but are not limited to:

• Attract, interview, hire, onboard, and develop ADR talent
• Provide second line account development leadership and coaching
• Work closely with field sales leadership to provide quality pipeline coverage to support sales goals.
• Support Account Development Representatives in their partnership with Regional Sales Managers (RSM) by identifying new business opportunities in Greenfield Enterprise accounts by executing on both inbound and outbound strategies and campaigns
• Develop and own KPI's associated with the activities of the account development organization.
• Apply critical thinking to make recommendations in scenarios that are not covered by defined work processes
• Collaborate with team members and cross functional teams (marketing, product and channel team) to achieve individual and team sales objectives

Basic Qualifications:

• 7+ years of total experience 
• 1-2 years leading or managing an ADR equivalent
• 2+ years prospecting as an individual contributor
• Knowledge of the IT /Cyber security industry is preferable
• Committed to learning and development
• Ability to be adaptable in a fast paced and changing environment
• Comfortable and confident in contacting prospects and customers in a professional and courteous manner
• Comfortable with ownership of business level results
• Excellent communication and interpersonal skills

Your Role in a nutshell

In this Salesforce Technical Lead role, you will be hands-on involved in the day to day activities, as well as handling and driving the stories and leading the team's activities accordingly to implement and drive the success of Salesforce here at Vectra.

• Develop automation, optimise operational processes, ensure seamless integration around systems, tools and technology using code and configuration
• Design and develop both declarative (validation rules, process builders, flows) and coded (apex, aura, LWC) solutions to help extend Salesforce.
• Identify and improve data quality results by determining system improvements; identifying trends; evaluating, and re-designing work processes, implementing change

Your Day to Day Responsibilities

• Collaborate and partner with stakeholders regularly in refining business requirements to deliver new enhancements.
• Lead the team's activities from a technical standpoint.
• Validate solutions, review code, and provide technical mentorship to the team members.
• Write great code.
• Be part of the team who is first tier one support for internal customers, using our Jira Service Desk ticketing system
• Own and drive projects which will include multiple enhancements requests using Salesforce CRM and CPQ
• Perform mass updates within Salesforce.com to standardise company information, build hierarchies, and integrate third party data

Technical Competencies

You ideally bring solid experience working on the Salesforce platform with expertise in at least 2 of the following Salesforce modules: Sales Cloud, Service Cloud, Marketing Cloud or Digital experiences and a strong emphasis on Salesforce CPQ.

• Must have Certificate: Salesforce Certified CPQ Specialist
• Experience of working in both development roles and technical leadership roles- Lead teams of Developers, Business Analysts, Testers.
• Solid Experience with the declarative development tools of Salesforce, such as Validation Rules, Process Builders and Flows.
• Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
• Hands-on knowledge of Apex, Visualforce, Salesforce APIs, data loaders, SOQL, SOSL, and web services
• Good understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
• Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth and Single Sign-On
• Understand and implement standard processes to migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX and ANT
• Adhere to defined coding standards and develop well-structured, maintainable, and easy to understand code.

Being successful in this role

• Get it Done Attitude: Bring a demeanor to this fast-paced company where people enjoy the work they do and the people whom they work with.
• Analytical: Strong analytical and problem-solving skills
• Detailed: Consistent track record of leading projects from requirements to launch.
• Strategic: Thinking strategically and performing tactically, with the ability to influence/persuade at all levels of the organisation
• Communicator: Excellent written and verbal communications skills
• Team Player: Good ability to collaborate across all departments in an agile environment.
• Creative: Bring new and fresh ideas to the table to help streamline processes

Nice to have:

• Salesforce Certified JavaScript Developer I
• Salesforce Certified Platform Developer II
• Salesforce Certified Advanced Administrator