Job Description

Position Summary – Make a Difference. Join Visa’s newly formed, cutting-edge Risk Operations Center (ROC). The ROC is a critical priority of executive leadership and focuses on the fast identification and mitigation of high impact fraud attempts in the global payment ecosystem. This team will operate 24/7 working 12-hour shifts. The schedule will be biweekly.

Schedule:

Week 1: Monday (on), Tuesday (on), Wednesday (off), Thursday (off), Friday to Sunday (on)

Week 2: Monday (off), Tuesday (off), Wednesday (on), Thursday (on), Friday to Sunday (off)

Shifts are from 8 PM - 8 AM EST

The Risk Operations Analyst is a high visibility and demanding role, responsible for the detection and disruption of fraud events identified by the Risk Operations Center- a key component of Global Risk's Payment Fraud Disruption organization. This position is responsible for identification and mitigation of any payments-based attack affecting Visa’s clients or brand. Payment Fraud Disruption is a fast-paced team of technology experts who identify, investigate, disrupt, and prevent attacks targeting the global payment ecosystem. This position will be responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. This position reports to the Senior Director of the Risk Operations Center.

Primary responsibilities:

• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action
• Perform analytics of complex data models to evaluate legitimacy of transactional logs
• Detail oriented problem solver - monitor and respond to a wide variety of proprietary Visa solutions used to identify potential fraud and risk-based activity that may impact Visa and our clients
• Ensure incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats
• Coordinate incident handling with regional Risk groups and take decisive action on events, alerts etc.
• Accurately assess impact of critical/major incidents
• Identify compromised merchants through varying forms of cyber intelligence and
• Server as a first responder for all of Visa fraud alerting platforms
• Capture key metrics for the Risk Operations Center to ensure goals related to these metrics are met.
• Create detailed reports on internal incident response measures of success
• Collaborate with the Visa teams and clients during fraud events to provide real time status and decision making
• Self-driven individual who can multitask and complete varying risk projects

Secondary Responsibilities:

• Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt current fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders
• Provide technical analysis support to the Global Risk organization to protect the payment ecosystem
• Identify opportunities for process improvements, system enhancements, and procedural changes

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Minimum 5 years of experience in payment fraud or cybersecurity e.g. cybercrime fraud and/or ethical hacking
• Flexibility to work in shifts, during weekends (including holidays), and extended hours as needed
• Proven experience collaborating in a team within a 24x7 Operations Center
• Passion for fraud schemes and cybercrime investigations
• Knowledge of transactions, systems processing transactions, and overall transaction process
• Understanding of networks, risk management, network security, and security operations
• Prior experience with data analytics, visualization tools and concepts
• Understanding of payments process, cybercrime, and fraud techniques
• Design reports with meaningful trends and fraud stats
• Undergraduate degree or commensurate experience required graduate degree preferred
• Strong understanding of common TCP, IP protocols such as DNS, HTTP(S), FTP, etc.
• Familiarity with Data Loss Prevention and Anti-Virus technologies
• Strong understanding of Common Vulnerabilities and Exposures, and their associated exploitation methodologies.
• Direct experience with VisaNet, ISO 8583, transaction routing, VCMS, Base I and Base II platforms
• Familiarity with intelligence databases and analytical tools or similar intelligence reporting systems
• Analysis of cyber threat intelligence and fraud intelligence
• CISSP, CHFI, CEH, GIAC certifications

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Job Description

At Currencycloud, you can work from home, or visit our lush offices in London, Cardiff or Amsterdam. You'll need to be based in either the UK or Netherlands for this role, and have the necessary work permissions.

About the role

Currencycloud was acquired by Visa in December 2021. Our Senior Java Engineers are responsible for implementing an industry-leading API that has already processed over USD50 billion of cross-border transactions for over 5 million end users, and is available to our clients 24x7. But we are not stopping there, and our engineers are at the forefront of taking us forward to meet the demands of even greater scale.

We have moved wholesale to AWS where our system runs as a set of distributed applications. We are currently in the process of migrating those applications over to Kubernetes and Jenkins-X as we further embrace a microservice-led event-driven architecture.

We are also utilising Kafka for our event streaming.

What you will get to do:

• As a Senior Java Engineer you will play a key role within your cross functional team, taking responsibility for your services and the technology within them.

• These roles fit in to squads who are building out brand new parts to our payments platform, focusing on high availability, cloud native, microservice concepts

• You will get to work as the Senior Engineer in your squad, leading on discussions around technical direction and systems design, as well as mentoring more junior members of the team

You'll get:

• Clear ownership of your domain
• A clean modern codebase
• An independent path to production
• Strong platform and product support
• The ability to make real changes with real business value. 
• The ability to work with best in breed technologies

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications

• Relevant work experience with a Bachelor’s Degree or Advanced degree (e.g. Masters, MBA, JD, MD) or a PhD.

Preferred Qualifications

• 5+ years experience in Java Backend Development
• Skills with functional Java (versions 8+) and Spring (ideally Springboot)
• Skills with Kafka and Event Driven Architectures
• Skills in SQL/NoSQL databases
• Agile ways of working such as Scrum in cross-functional teams
• Some knowledge of Docker, EKS, AWS (public cloud)
• Proven knowledge with Kafka and Event Driven Architectures
• Prior experience in working in a senior technical position in Treasury, Payments or FX Domains.

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Job Description

We are seeking a Sales Platform Associate Product Manager with a solid background to contribute significantly in defining and delivering the next phase of Visa’s sales enablement software. You will be part of an Agile team of Sales Platform Product Managers, working in a Product Owner role, helping to introduce new technology solutions that enhance the sales effectiveness of our global sales teams. Our aim is to integrate all our sales teams and acquired entities on to a single CRM Platform and have uniform sales processes to create a seamless environment that supports our engagement with customers and the sale of Visa solutions that assist our customers in increasing revenue, minimizing risk, and cutting costs.

We offer you the exciting opportunity to be actively involved in shaping the sales teams capabilities, from the initial concept all the way through to delivery. We anticipate that you will collaborate to provide innovative solutions and partake in our high-performance culture, so we are looking for a track record of achievements and the ability to navigate in uncertain situations. If you can think broadly, simplify complex problems, move quickly, and enhance our agile approach to building innovative Sales solutions with an exceptional team, we’d like to hear from you.

Essential Functions

Associate Product Manager:

• Create innovative, value-driven sales solutions that streamline our sales process and enhance the user experience.

• Support the development and launch of new features and functionality through the entire product development lifecycle, from concept to implementation, and release.

• Generate product requirements and solutions that incorporate feedback from stakeholders to enhance user satisfaction.

• Collaborate with parallel product teams to understand and coordinate future roadmap capability needs and assist in prioritizing roadmap capabilities with a value-driven approach.

• Document differences the overall sales process and how other groups and functions may have process differences and attempt to streamline them . We aim to drive seamlessly integrated solutions, not standalone features.

• Collaborate closely with the engineering team to support the creation of your product through a well-structured Agile Scrum model and set of ceremonies (Daily Standup, Backlog Grooming, Sprint Planning, Demos, Retrospectives) where you are an active participant.

• Learn to understand how your product is being used post-launch, gather feedback, assess the outcome of achieving the anticipated business value, identify improvements and enhancements, and continuously improve based on a business value-driven approach against other features.

• Uphold Quality as the highest standard. As tradeoffs for your product need to be evaluated, quality should not be compromised.

• Develop into a subject matter expert in the sales enablement and platform space.

You should be:

• User Obsessed: Strive to understand how users are interacting with the sales platform and contribute to improving it for our global sales team, ensuring an intuitive user experience. Our users are at the heart of what we do, and this platform should create value beyond just data entry.

• Results Oriented - Sets personal goals and works diligently to achieve them acts with a sense of urgency takes initiative establishes metrics to monitor progress and measure success maintains focus by avoiding or overcoming obstacles.

• Integrity - Acts in an honest, fair, and ethical manner shows consistency in words and actions follows through on commitments is honest and forthright with people takes responsibility and learns from mistakes.

• Problem Solver: Comfortable in a dynamic environment, you will tackle challenging business problems and develop solutions to achieve business outcomes. You will be expected to understand complex problems and identify ways to break down the work into smaller, manageable tasks.

• Informed Decision Maker: Capable of making informed and timely decisions, even when data may be limited. You will need to understand the impact and implications of your decisions.

• Innovative Thinker: With no set blueprint, you will contribute to creating it. You will be expected to think creatively in all aspects of your work, from product creation to solving implementation problems.

• Organized and able to multitask – You will attend meetings, prepare user stories for backlog grooming, and participate in demonstrations of features and functions, managing your time effectively to handle various tasks.

• Data Driven- Ability to present and articulate recommendations using data and scenario-based examples

• Agile focused – You believe in the Agile methodology and its benefits, and are committed to using it to contribute to high performing teams and the delivery of high-quality software

Qualifications

Basic Qualifications:
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Relevant work experience in roles such as product manager, product owner, business process analyst, or sales operations.
• Proven experience in applying Agile principles across various disciplines including design, development, testing, and product management.
• Strong ability to multi-task, organize, manage, and implement complex projects whether directly or through supervision.
• Agile certifications such as CSM and CSPO, or their equivalent.
• Ability to identify, assess, and manage tradeoffs.
• Ability to identify points of failure and to formulate error-handling approaches for product resiliency.
• Experience in Data Transformation projects, Migration efforts is a plus
• Familiarity with CRM Tools such as Salesforce.com, Microsoft Dynamics and ETL tools for Data analysis

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