Vivo Energy are looking for an experienced Group Head of Tax to join their team! This will be on a full time basis and the incumbent will need to be based in our Cape Town office.

Reporting to the CFO, this is a key leadership role in Vivo Energy’s Finance organization. The Head of Tax is responsible for overseeing the global tax strategy and compliance for Vivo Energy. This role requires a deep understanding of international tax laws, regulations, and accounting standards, particularly IFRS. The role has a strong focus on tax audits, tax controls and compliance, transfer pricing and tax accounting in Africa. The Head of Tax will work closely with Senior management to ensure that the company's tax affairs are managed efficiently and effectively, minimizing tax liabilities while maintaining compliance

Principal Accountabilities:

Develop and Implement Global Tax Strategy:

•         Develop and implement a comprehensive global tax strategy aligned with the company's overall business objectives.

•         Conduct regular tax health checks to identify areas for improvement and optimization.

•         Advise Senior management on the tax implications of strategic business decisions.

Ensure Tax Compliance:

•         Ensure compliance with all applicable tax laws and regulations in all jurisdictions where the company operates.

•         Manage the preparation and filing of tax returns and other tax-related documents.

•         Coordinate with external tax advisors and authorities to resolve tax audits and disputes.

Manage Tax Risk:

•         Identify and mitigate potential tax risks, including transfer pricing, BEPS, and tax disputes.

•         Develop and implement tax risk management policies and procedures.

•         Keeping track of all possible tax risks within the group and making sure they are appropriately provided for

Provide Tax Advice:

•         Provide expert tax advice to various business units and departments.

•         Support business development activities by assessing the tax implications of new projects and acquisitions.

Manage Tax Team:

•         Lead and manage a team of tax professionals, providing guidance, training, and development opportunities.

•         Recruit and retain top talent to ensure the team's effectiveness.

Stay Updated on Tax Developments:

•         Monitor changes in tax laws and regulations, both domestically and internationally.

• Stay informed about emerging tax trends and best practices.

 Qualifications and Experience

• Advanced degree in taxation, accounting, or law.
• Minimum 10 years’ tax experience, preferably in a multinational corporate environment.
• Strong understanding of IFRS and its impact on tax accounting.
• Proven track record of managing complex tax issues and projects.
• Excellent analytical and problem-solving skills.
• Strong leadership and interpersonal skills.
• Ability to work effectively in a fast-paced, global environment.
• Extensive experience with tax audits, court cases and transfer pricing in Africa.
  

Desired Skills and Competencies

• Experience with tax technology and software solutions.
• Pillar 2 and CBCR
• Good VAT and custom duties knowledge
• Familiarity with BEPS initiatives and their implications.
• Strong communication and presentation skills.
• Ability to build relationships with tax authorities and external advisors.

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Vivo Energy (VE) distributes and markets Shell and Engen branded fuels and lubricants to retail and commercial customers in Africa.  We currently operate in 28 countries (Operating Units – OUs) across North, West, East and Southern Africa where we have a network of over 4500 service stations and growing. We also export lubricants to other African countries. 

This role can be performed from any one of our OUs (Operating Units).

Job Purpose:

• To Lead and coordinate Pan African & Regional Key Accounts in Construction and CRT sectors
• Identify attractive/accessible Key Accounts in the regions for Priority approach
• Drive priority business development through CRM build up
• To build, develop and manage KA customers in these sectors in line with the Customer Value Proposition and with Cross selling coordination

Principal Accountabilities:

• Typically look after and manage accounts in Construction and CRT sectors in order to achieve sales targets.
• Consistently Grow VE business with existing Construction and CRT customers and develop profitable new business with identified prospects
• Plan and conduct sales negotiations with decision makers in CRT and Construction KA companies
• Develop, update and implement accordingly, on a yearly basis, for each Construction and CRT key accounts, the Account Plan covering products, services packages, contracts, prices, credit, marketing activities and communicate the Account Plan to all departments involved in service delivery to these key accounts.
• Positively manage CRM directly and indirectly at all relevant customer levels within the Sales CRM framework.
• Monitor and analyze own sales performances, taking appropriate action
• Understand and keep track of fast-changing customer needs and business environments to ensure the most appropriate services are provided to fulfil the customer’s needs
• Have an in-depth knowledge of the key competitors in these sectors and understand their strengths and weaknesses thereby exploiting opportunities arising from these
• Maintain a good understanding of business and technical developments within the Construction and CRT sectors and ensure adapting the yearly roadmap to address sectors’ expectations
• Contribute to the development of Construction and CRT Customer Value Propositions (CVP) and marketing initiatives
• Promote the usage and use of CRM tool, C4C platform
• Drive alignment between colleagues and stakeholder’s cross functions, coordinating the activities with supply & Credit & Marketing and with central Team members to overcome barriers to growth and address issues.
• Actively support the corporate position on health, safety, sustainable development, diversity and General Business Principles and the Code of Ethics
• Work closely with different Shell Global Key Account teams on Key Account opportunities & OEM portfolio to develop in Africa and look for cross business opportunities 

Key Challenges:

• Commercial Relationship Management and negotiation
• Portfolio build up and key account approach through several stakeholders’ management
• ·Self-committing, balancing own learning from others internally (Technical Network, Expert Circles, senior product Specialists, EC tools i.e.) and giving technical support externally.
• Having the ability to distil complex information and to communicate clearly and concisely to others
• Managing relationships with key customers and their stakeholders (Platinum/Gold).
• Delivers results – accountability. Clear results orientation and capacity to manage self-performance
• Competence in problem solving, good decision-making skills and ability to find solutions to day-to-day issues
• Demonstrates interpersonal sensitivity and communication (written and verbal) skills
• Translate the partnership with Key Accounts and Global OEMs into effective competitive local advantage
• Building strong relationships with OU sales staff in order to influence and coordinate the KA efficiently

Job Knowledge, Skills & Experience.

• Marketing, Commercial or Lubes & fuels professional, with at least 5 years’ experience of sales and account management to multiple end user businesses or franchisees.
• Strong Commercial exposure with sound lubricants & Fuels market experience. Track record of successfully developing /delivering and communicating added value initiatives
• Good front-line ability, to engage with key accounts in different region in Africa.
• Excellent project management and thought leadership skills; strong collaboration/teamwork skills; a problem-solver with a results-orientation
• Proven capability to translate strategic vision into operational execution
• Proven record of delivery in sales at regional account level in a B2B/B2C environment (including OEM) will be an advantage
• Good understanding in the use of sales tools and processes
• Experience of developing and implementing marketing strategies
• Experience of developing and implementing pricing strategies
• Excellent interpersonal skills
• Commercial instinct and strong customer orientation
• Experience of and ability to manage relationship at high level within large regional companies
• Demonstrated experience developing and negotiating multi-year sales agreements

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Job Purpose:

Vivo Energy (VE) distributes and markets Shell and Engen branded fuels and lubricants to retail and commercial customers in Africa. We operate in 28 countries across North, West, East and Southern Africa where we have a network of over 4500 service stations. We also export lubricants to other African countries.

We are looking for a Payments Product Manager to drive the delivery of new B2C payment solutions across our Retail sites, ensuring customers can pay the way they want, looking at both digital and physical acceptance. This project is one under a programme of initiatives improving the end-to-end customer experience across payments and loyalty.

The role requires an experienced Product Manager with strong payments experience, preferably obtained in a Retail Fuels environment understanding credit, debit and mobile money acceptance, customer flow and journeys and the reimbursement and reconciliation processes.

The role requires close collaborative with the VE Ous, identifying the right payment partners and defining the product strategy and user experience, considering the terminals and loyalty roadmap. The successful individual will be driving the project and delivery to ensure the solution is developed by the chosen vendor(s) as per the specified requirements and release plan and deployed aligned to change and business readiness activities.

The vendors and Vivo core-project teams are mature and experienced. Involved individuals are self-motivated and competent, however there will be multiple demands on their time so prioritization and regular interaction will be required. A collaborative style and an ability to manage stress individually and within this virtual team are important qualities.

This is a medium to long term role – initially a 12-month contract, based in Cape Town.

Principal Accountabilities:

Strategic requirements

• Take personal ownership and accountability for the efficient delivery of the overall initiative to define, integrate and deploy the new B2C Payments Solutions for all customers (external and internal)
• Identify the right payment partners by OU to enable customers to pay the way they want across credit, debit and Mobile Money considering new payment entrants, customer preferences and payment trends, particularly in app / digital solutions.
• Co-ordinate with other product and project owners to align roadmaps for delivery across terminals, automation, telecoms and in app development.
• Ensure HSSE alignment and approval for any housings/charging stations deployed and operational processes for the use of the payment terminals on the retail forecourt.
• Ensure terminals are in place to accept payments through the correct paydroid applications, utilising the current PAX strategy.

Ensure the deployment and support processes for both terminals and applications are clearly defined between all the suppliers and partners (including in-country hardware repair) against agreed SLA’s and KPI’s.

• Manage the payment terminal estate across the VE group.
• Ensure the chosen payment solution are cost effective, versus MSF’s today and are acceptable for all parties – including retailers and dealers as well as VE centrally
• Work with identified vendors and internal staff to ensure the integration and development, where needed, is completed in a timely manner and to a high quality, tested fully E2E.
• Ensure all business readiness activities and change management activities are completed in line with the plan.
• Manage Project reporting ensuring Progress, Finances and RAID issues are accurately reflected to the Head of Payments and Loyalty and into Steering Committee meetings and to the EXCO
• Ensure remedial action is taken as quickly as possible if any unexpected situations occur that will result in substantial changes in approach to the delivery of proposals.

Key Challenges:

• Flexibility in working as the role is broad in terms of requirements.
• Ensure all parties work closely together to deliver the required initiative outcomes.
• Alignment with other projects in the Payment and Loyalty portfolio.
• Identify the right solution and partners across Africa where there is no one size fits all solution.

Job Knowledge, Skills & Experiences:

The role is suited to a person that has 10+ years’ experience in delivering complex projects across multiple geographies and cultures. Ideally the product manager will be skilled in the delivery of complex payment solutions ensuring all the stage gates of projects are met and delivered to a high quality.

Strong focus on DELIVERY:

• Understanding and experience of card payment systems, preferably in the retail petroleum industry.
• Understanding and experience of ERP systems and interface development.
• Experience in working with organisations across multiple geographies and languages and understanding the intricacies of project delivery across multiple cultures
• Ability to run scoping workshops to ensure the project requirements are well defined, understood and planned for delivery
• Strong conceptual, analytical, problem-solving, troubleshooting and resolution skills.
• Proven ability to work with limited supervision whilst exhibiting strong time management skills and delivering with a sense of urgency and attention to detail
• Ability to demonstrate supportive relationships with peers, customers and third parties
• Ability to manage and extract maximum value from disparate teams
• Demonstrable experience of successfully managing large projects involving complex technology platforms migration with high business impacts.
• Able to identify, assess and articulate risks to senior management with mitigation strategies.
• Proven ability working in a complex and ever-changing environment
• Excellent decision-making skills.

Academic Qualifications

• Bachelor’s degree from a recognised University preferred
• Industry accreditation preferred

Functional Skills

• Strong Project Management Skills
• Commercial Acumen
• Ability to identify practical solutions to complex problems
• Ability to work in Multi-Cultural Teams across multiple time zones
• Self-motivated with great organising skills

Key Competencies

• Extensive Payments knowledge and project delivery experience
• Attention to detail and quality
• Stakeholder Management
• Team Leadership

Relevant Experience

• Complex Project Management experience in large commercial organisations
• Payment System integration into ERP Systems
• SAP ERP Integration knowledge preferred
• Vendor Management experience

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Job Purpose:

Vivo Energy (VE) distributes and markets Shell and Engen branded fuels and lubricants to retail and commercial customers in Africa.  We currently operate in 28 countries (Operating Units – OUs) across North, West, East and Southern Africa where we have a network of over 4500 service stations and growing. We also export lubricants to other African countries. 

We are looking for a Loyalty Change Manager to drive the delivery of VE’s new loyalty program, managing the business transformation workstreams by aligning change with technical workstreams. The initiative will start in Morocco, before replication to other countries.  This project is one under a programme of initiatives improving the end-to-end customer experience across payments and loyalty.

This project is in build phase and the Change Manager will need to engage with the Central and Morocco business initially to aid the business readiness activities needed, focusing on successful delivery and deployment for Morocco, building new assets and a toolkit that can be utilised by all.

The role requires a Change Manager with experience of delivering significant change programmes across multiple countries.  Loyalty experience, preferably obtained in a Retail Fuels environment or a multi-site retail operation, is preferred but not essential. The role assumes overall accountability for managing the change, driving delivery and actions, identifying process change, coordinating training and comms, managing suppliers and internal stakeholders. 

The suppliers and Vivo core-project teams are mature and experienced. Involved individuals are self-motivated and competent, however there will be multiple demands on their time so prioritization and regular interaction will be required.  Some travel will be involved based on the demands of the project. A collaborative style and an ability to manage stress individually and within this virtual team are important qualities. 

This is a contract role, preference to be based in Cape Town.  Initial term is 12 months.

Principal Accountabilities:

Strategic requirements

• Take personal ownership and accountability for the efficient delivery of the business change workstreams through a collaborative change impact assessment
• Develop and deliver comprehensive change plans for Morocco and any other loyalty OU to ensure successful switchover for internal and external customers to the new loyalty program and on-site experience
• Work with Morocco and central teams to adapt business processes and deliver to all staff - including marketing, partnership strategy, CRM, offer management, terms and conditions, reporting, call centre ops, finance, and retail staff – through a combination of training and comms
• Develop customer and marketing comms plan and work with Morocco and other loyalty OU’s to localise for their customer base
• Manage reporting ensuring Progress, Finances and RAID issues are proactively and accurately reflected to the Project Manager and into Steering Committee meetings, with escalations as needed
• Ensure remedial action is taken as quickly as possible if any unexpected situations occur that will result in substantial changes in approach
• Create a standard change methodology to support ongoing product development including templates, toolkits, upskilling and best practise sharing
• Develop a stakeholder matrix determining the current and desired state of key stakeholders and work with the OU to develop appropriate change & engage activities to support
• Utilise the CIA and learnings from each new loyalty program to ensure that the OU is aware of the resources required to support the business change workstreams as well as the ongoing management of the programme post go-live

Key Challenges:

• Flexibility in working as the role is broad in terms of requirements and successful candidate must be hands-on
• Ensure all parties work closely together to deliver the required initiative outcomes
• Co-ordination across multiple Ous, with differing languages and timezones
• Change impacts significant numbers of customers both internal and external

Job Knowledge, Skills & Experiences:

The role is suited to a person that has previous experience in managing large change projects across multiple geographies and cultures.  Ideally the change manager will be skilled in the delivery of loyalty customer facing solutions ensuring all the stage gates of projects are met and delivered to a high quality. 

Strong focus on DELIVERY:

• Understanding and experience of change programmes, preferably in loyalty and in the retail petroleum industry
• Experience in working with organisations across multiple geographies and languages and understanding the intricacies of project delivery across multiple cultures
• Ability to run scoping workshops to ensure the impacts are well understood and subsequent change planned
• Excellent communication skills
• Strong conceptual, analytical, problem-solving, troubleshooting and resolution skills
• Proven ability to work with limited supervision whilst exhibiting strong time management skills and delivering with a sense of urgency and attention to detail
• Ability to demonstrate supportive relationships with peers, customers and third parties
• Ability to manage and extract maximum value from disparate teams
• Able to identify, assess and articulate risks to senior management with mitigation strategies
• Proven ability working in a complex and ever-changing environment
• Excellent decision-making skills

Academic Qualifications

• Bachelor’s degree from a recognised University preferred
• Industry accreditation preferred

Functional Skills

• Strong Change Management Skill
• Commercial Acumen
• Ability to identify practical solutions to complex problems
• Ability to work in Multi-Cultural Teams across multiple locations and time zones
• Self-motivated with great organising skills

Key Competencies

• Loyalty program change experience
• Attention to detail and quality
• Stakeholder Management
• Team Leadership

Relevant Experience

• Complex Change Management experience in large commercial organisations
• Loyalty strategy

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