Vonage is a leading CCaaS and CPaaS and UCaaS provider.  Critical to our mission is the fact that we are committed to delivering cutting-edge solutions that ensure trust, security, and compliance in the digital age. We are expanding rapidly and are on the lookout for a visionary product leader to spearhead our Fraud, Security, and Compliance product lines, driving innovative solutions that keep our customers and their data safe.

Position Overview:
We are seeking an experienced and dynamic Head of Product Management for Fraud, Security, and Compliance to lead the strategy, development, and execution of our product portfolio in these three critical areas. This role will play a pivotal part in shaping the company’s approach to safeguarding customers, maintaining regulatory compliance, and preventing fraud. Regulatory compliance will include: privacy, telco, sanctions, security, tax, and CFIUS regulations.  You will collaborate with cross-functional teams including engineering, legal, compliance, risk, and operations to ensure our products meet both customer needs and regulatory requirements.

Key Responsibilities:

1. Strategy and Leadership:

• Develop and execute a product strategy that aligns with the company’s goals and enhances security, fraud prevention, and compliance capabilities.
• Lead and manage a team of product managers, ensuring alignment with business objectives and fostering a culture of innovation and collaboration.
• Own the product roadmap, driving prioritization, feature development, and go-to-market strategy for Fraud, Security, and Compliance of our products.

• Oversee the entire product lifecycle from concept to launch, ensuring delivery of high-quality, customer-centric solutions, that protect Vonage and its customer from fraud, ensures security, and manages compliance with regulations.
• Work closely with engineering, data science, compliance and UX teams to deliver secure, scalable, and efficient products.
• Leverage industry trends, customer feedback, and competitive analysis to define product requirements and identify opportunities for innovation.
• Work with compliance to 

• Partner with internal stakeholders (legal, compliance, finance, risk) to ensure alignment on regulatory requirements and mitigate any security or compliance risks.
• Work with internal compliance to define a process that identifies requirements and changes to these requirements in the industry and enables us to remain compliant despite constant change.
• Serve as the subject matter expert on fraud prevention, cybersecurity, and the regulatory compliance posture of our products across the organization.
• Collaborate with marketing and sales to develop and execute product launch plans and drive customer adoption.

• Stay ahead of evolving regulatory landscapes, ensuring all products are compliant with applicable laws, including GDPR, PCI-DSS, telecom standards (e.g. emergency calling, legal intercept and other industry standards (HIPAA, FEDRamp etc).
• Define and measure key metrics to assess the success and performance of fraud and security initiatives.
• Anticipate and respond to emerging threats by adjusting product strategies accordingly.

• Understand the unique challenges customers face related to fraud, security, and compliance, and advocate for features that directly address their pain points.
• Work with customer support and operations to resolve product issues and enhance user experience.

Qualifications:

• Experience: 10+ years of experience in product management, with a strong focus on fraud prevention, cybersecurity, compliance, or risk management.
• Leadership: 4+ years of experience in a leadership role, managing teams of product managers or cross-functional teams for security, compliance, and/or fraud at a leading software company.
• Technical Expertise: Deep understanding of fraud detection systems, identity verification, Phishing, AML/KYC, threat management, data privacy, telecom fraud, and compliance frameworks (GDPR, PCI, SOX, etc.).
• Analytical Skills: Strong data-driven approach to problem-solving with a proven track record of using metrics to drive product decisions.
• Communication: Excellent verbal and written communication skills, with the ability to influence stakeholders across all levels of the organization.
• Education: Bachelor’s degree in a related field (Business, Engineering, Computer Science, etc.); MBA or similar advanced degree is a plus.
• Bonus: Prior experience working in fintech, insurtech, or highly regulated industries is preferred.

Why Join Us:

• Be a part of an industry-leading company that’s driving innovation in fraud prevention, security, and compliance.
• Work in a collaborative, dynamic, and inclusive environment with opportunities for growth and development.
• Competitive compensation and benefits package, including [mention benefits like stock options, health insurance, remote work, etc.].

#LI-RV1

Are you a Software Engineering geek? Do you have a taste for Network Technologies, Backend Software, Cloud Automation, DevOps,and Scalability problems?

Vonage Video, a leading product in WebRTC video communications, is looking for a (Lead) Senior Software Engineer to join our Cloud Engineering teams. Successful Candidates will explore new ways to enhance the Video Platform, our PaaS Backend Software, Automation, Control and Provisioning of Cloud resources, Scalable Architecture Designs, Distributed Computing, and beyond. 

You will be interested in both feature development as well as systems engineering with a heavy focus on quality, fault-tolerance, and reliability. You will have a taste for data-driven approaches to get insights, and also for tracking and adopting leading Industry Standards. Drivenness and motivation to see his/her work used and deployed in large-scale production systems with extremely high service availability will be a must.

You would be joining an international, very experienced team of Software Engineers and Scientists passionate about real-time communications, media, cloud infrastructure, and much more.

Responsibilities include:

• Hands-on software development and scalable cloud systems design.
• Implement new features for cloud automation and scalability of the Vonage Video Platform.
• Contribute to architectures for a highly distributed, scalable, and highly available platform, and resource optimisation strategies.
• Design and develop approaches to monitor, evaluate, and improve service quality.
• Collaborate on projects involving cloud automation, cloud systems, infrastructure automation, and cloud networking and coordinate with other teams.

Required Skills:

• A degree in Software Engineering, Computer Science, Telecommunications or equivalent.
• Strong Python or Node.js, and willingness to learn more languages.
• Experience working on cloud systems software engineering.
• Excellent debugging and problem-solving skills.
• Experience with CI/CD in Jenkins or similar tools.
• Experience with cloud technologies such as AWS, Kubernetes, Helm, and Docker.
• Infrastructure as code (Ansible or Terraform) and Cloud Automation.
• Experience in the DevOps knowledge domain.
• Good at Unit, Spec, and Integration tests automation of cloud software.
• Monitoring and alertingsoftware design and automation (Prometheus/Alertmanager).
• Excellent written and spoken English.

A plus, if one or more of the following are also provided:

• Hands-on experience with some of the following: Crossplane, ArgoCD, Calico, or other CNIs.
• Experience in programming-based automated software benchmarking load testing.
• Experience with some technologies / managed services for REDIS, Kafka, MySQL, etc. 
• Additional Java coding skills.
• Some data science skills to understand and analyze logs data and behavior in production along with some tooling and querying with Kibana, Elastic Search, or SQL.
• Experience with system’s level communication technologies and cloud systems involving VoIP, SIP, H.323, RTP/RTCP, STUN, TURN, ICE, and communication standards, Wowza, CDNs.

#LI-JB1

Senior Executive Assistant

Who we are:

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation.

Our Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems.

Our fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.

Why this role matters;

The role of the Sr Executive Assistant is essential in ensuring smooth, efficient operations at the executive level, directly impacting an organization’s productivity. By managing schedules, communications, and high-priority tasks, the Sr Executive Assistant allows executives to focus on strategic decision-making rather than administrative details. 

You will act as a trusted liaison between executives, teams, and external partners, fostering clear communication and organizational alignment. 

What you will do;

• Provide independent administrative support of the day-to-day activities, including calendar management. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Manage travel and travel associated planning and arrangements
• Use superior organizational skills to manage and support the scheduling, call follow-up, triage, and decision making.  Plan, coordinate and ensure the Head of the Business Unit’s schedule is followed and respected, and keep him well informed of upcoming commitments and responsibilities
• Provide effective support with the preparation, execution and follow-up of meetings
• Communicate directly on behalf of the Head of the Business Unit with local & global executive team members, customer executives and employees
• Act as a delegate on behalf of the Head of the Business Unit for internal system approvals
• Plan and organize internal & customer special events, including multi-day activities
• Coordinate meetings including staff meetings, special events, training, and workshops (i.e. internal and offsite meetings, etc.) which includes creating the agenda, making travel arrangements, preparing, and disseminating meeting materials and information
• Support daily operations with use of Vonage administrative tools & other general tools.
• Drive improvement and implementation of administrative processes and routines
• Partner, network, and communicate effectively with other assistants within and outside the organization

What you will bring;

• 8+ years of experience working in a large, international corporate environment 
• 10+ years of relevant experience as an Executive Assistant, Project Management or Office Manager type experience required.
• Extensive experience with arrangement of complex schedules, time management and logistics, across multiple time zones; global experience preferred
• Flexibility to communicate and complete tasks during non-traditional working hours
• Self-driven professional with the ability to manage through ambiguity, and independently run activities with minimal supervision
• Superior problem-solving skills, with a strong focus on structure and execution
• Strong work ethic and able to maintain a high level of confidentiality
• High degree of professionalism in dealing with diverse groups of people, including senior executives, staff, customers and community leaders including Strong ability to execute work with a diversity, equity, and inclusion lens
• Excellent communication skills and executive presence

Who we are: 

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

The API business unit focuses on API/CPaaS solutions which empower organizations with a customizable, omnichannel communications infrastructure, enabling them to connect with customers on their preferred channels throughout their journeys. With our easy-to-use APIs, global platform, and expert support, customers can abstract the complexity of communications and engage with customers in ongoing conversations.

Why this role matters:

This role is crucial for driving the growth and success of Vonage's API/CPaaS solutions, particularly within the Mid-Market segment. As a Mid-Market Account Executive, you will play a pivotal role in expanding existing relationships with tech-savvy customers and cultivating new ones, focusing on high-growth digital and cloud software companies. Given Vonage's position as a leader in cloud communications, your work will directly contribute to helping innovative companies integrate communications into their customer experiences, setting them apart in their respective industries.

In this role, you’ll:

• Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales / up-sell
• Employ a value & solution oriented sales methodology with a focus on customer engagement, authentication & end-user communication use-cases 
• Build upon the growth & adoption of our communication & network APIs in the Mid-Market segment in the AMER region
• Own cross functional opportunity management from Pre-Sales through to working with Customer Success
• Drive a pipeline generation cadence to develop expansion opportunities and land new target accounts 
• Lead compelling presentations of Vonage’s CPaaS product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Vonage’s value-based sales methodology
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals
• Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Pre-Sales, Legal, Engineering, Security, Marketing, Product and Customer Success)

What you’ll bring:

Required:

• Experience in Mid-Market technology sales, SaaS, Cloud, or API based communications, with a proven track record of success.
• Demonstrated success in prospecting, identifying new customers through cold calling, lead generation and networking.
• Strong relationship-building skills with executives across business, marketing, and technology teams.
• Experience collaborating effectively with Pre-Sales Consultants.
• A proactive attitude, creativity, curiosity, and the ability to work both independently and collaboratively across the business.

Desirable:

• A solution-oriented sales approach that spans the full delivery lifecycle, with a focus on consistently growing and maintaining a robust new business pipeline that meets and exceeds targets.
• Experience in mobile messaging/voice, cloud services, or mobile technology.
• Experience working closely with pre-sales teams to design innovative CPaaS solutions, especially for clients looking to migrate their communication infrastructure to the cloud and integrate APIs into their customer experience flows.

How you’ll benefit:

• Medical, Vision, and Dental Coverage
• Health Savings Account (HSA)
• Income Protection
• Maternity & Paternity Leave
• 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year
• Tuition Reimbursement
• Voluntary Legal Plan
• Optum Employee Assistance Program
• Discount on Auto, Home & Pet Insurance

Where you will work:

These roles are Hybrid located out of our Atlanta or New Jersey offices, remote applications will be considered. Some travel to customers will be required.  

Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

#LI-HB