Job Description

• Candidate Sourcing: Utilize various remote sourcing channels to identify and attract qualified candidates, including online job boards, social media platforms, and professional networks.
• Candidate Screening: Conduct initial candidate assessments through virtual resume reviews, phone screenings, and video interviews to evaluate qualifications, skills, and fit for client roles.
• Talent Acquisition: Manage the end-to-end remote recruitment process, from candidate sourcing and screening to offer negotiation and placement, ensuring a positive experience for both candidates and clients.
• Documentation: Maintain accurate candidate and client records in the applicant tracking system (ATS), ensuring compliance with legal and regulatory requirements.
• Client Interaction: Collaborate closely with clients to understand their recruitment needs, job specifications, and ideal candidate profiles, ensuring that candidates align with their expectations.
• Market Research: Stay informed of industry trends, market conditions, and competitor activities through online resources and remote networking to provide insights and recommendations to internal teams.

Qualifications

• Bachelors degree in Human Resources, Business Administration, or related field.
• Proven experience in recruitment or talent acquisition, preferably within a remote or virtual environment.
• Fluency in English is a must, with excellent written and verbal communication skills.
• Strong understanding of remote recruitment best practices, sourcing techniques, and candidate assessment methods.
• Ability to work effectively in a remote, virtual environment, managing multiple priorities and stakeholders simultaneously.
• Proficiency in remote recruitment software and applicant tracking systems (ATS) is preferred.
• Results-oriented mindset, with a focus on delivering high-quality remote recruitment solutions and exceeding client expectations.

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Job Description

As a Customer Experience/Retention Manager, youll play a crucial role in delivering exceptional service through multiple touchpoints including in-person interactions, phone calls, WhatsApp messages, personalized video messages, and Zoom meetings. You'll ensure that clients feel fully supported throughout their fitness journey, focusing on increasing lifetime value (LTV), reducing churn, and providing an extraordinary client experience.

Your Key Responsibilities:

• Client Onboarding: Welcome new clients and guide them through a seamless onboarding process, ensuring they feel excited and confident about their fitness journey with PTD Fitness.
• Customer Journey Management: Design and manage personalized six-month journeys for clients, incorporating regular check-ins, goal-setting, and tailored fitness advice.
• Multiple Touchpoints for Engagement: Engage with clients using a variety of methods, ensuring they feel valued and supported at all stages of their journey.
• Build Strong Relationships: Develop meaningful, long-lasting relationships by understanding each clients fitness and lifestyle goals, offering tailored advice on fitness, nutrition, and biohacking.
• Retention & Referrals: Implement strategies to keep clients engaged, reduce churn, and encourage referrals by building trust and delivering exceptional client experiences.
• Health Metrics & Progress: Monitor client progress through health metrics and regular feedback, ensuring they stay on track toward their goals.
• Trainer Collaboration: Work closely with trainers to adjust client programs based on progress and client needs.
• Client Feedback & Satisfaction: Measure and improve client satisfaction using score-based feedback tools and actionable insights. Use client journey insights to enhance retention and client experience.
• Proactive Churn Management & Data Analysis: Analyze client data to identify churn risks, ensuring ongoing engagement and satisfaction to extend client lifetime value (LTV).

Qualifications

• More than 5 years of experience in delivering exceptional customer experiences, driving satisfaction, and fostering strong client relationships.
• English fluency is required.
• You are passionate about fitness, wellness, and helping clients achieve their health and fitness goals.
• You thrive in a client-focused, fast-paced environment, where every day brings a new challenge and an opportunity to make a difference.
• You have strong interpersonal skills and know how to build trust and rapport with clients both in-person and through digital touchpoints (WhatsApp, phone, video, Zoom).
• You're a proactive problem-solver who can identify issues before they become problems and handle them with empathy and efficiency.
• You have experience managing a customer journey, with measurable success in increasing client LTV and reducing churn.
• You are organized, responsive, and always strive to over-deliver on client expectations.
• You thrive both working independently and as part of a team, taking direction when needed but also stepping up to lead when necessary.
• You're tech-savvy and eager to learn more about biohacking, optimizing health, and using CRM systems to improve client experiences.

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Job Description

We are seeking an experienced Senior HR Specialist for a leading fitness company in the UAE. The ideal candidate will be responsible for managing the entire employee lifecycle, including recruitment, onboarding, as well as overseeing employee benefits, holidays, and leave management.

Duties and Responsibilities:

Recruitment & Talent Acquisition:

• Collaborate with departments to identify staffing needs and develop job descriptions.

• Source and attract candidates through various channels, including job boards, social media, and professional networks.

• Conduct interviews and assessments to evaluate candidate suitability for open positions.

• Manage the entire recruitment process, from initial contact to job offer, ensuring a positive candidate experience.

Onboarding & Orientation:

• Design and implement an effective onboarding process to ensure a smooth transition for new employees.

• Prepare and deliver orientation programs that introduce new hires to the company’s policies, culture, and values.

• Maintain accurate employee records and ensure compliance with legal and regulatory requirements during the onboarding process.

Leave & Holiday Management:

• Oversee the administration of employee leaves, including annual leave, sick leave, and other forms of absence.

• Ensure accurate tracking of leave balances and assist employees in managing their time-off requests.

• Ensure compliance with labor laws and company policies concerning leave entitlements.

Employee Relations & HR Compliance:

• Act as a point of contact for employees regarding HR policies, benefits, and workplace issues.

• Ensure that all HR activities comply with local labor laws and regulations.

• Assist with the development and enforcement of company policies and procedures to maintain a fair and productive workplace.

Performance Management & Development:

• Support the implementation of performance appraisal systems, ensuring timely reviews and feedback processes.

• Work with managers to identify employee development needs and career growth opportunities.

• Assist in the development of training and development programs to improve employee skills and engagement.

HR Reporting & Analytics:

• Provide regular reports on HR metrics such as employee turnover, recruitment progress, leave balances, and performance management outcomes.

• Analyze HR data to identify trends and make recommendations for improving HR processes and employee satisfaction.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Fluency in English is required.

• Proven years of experience in Human Resources.

• Experience in the fitness industry is a plus.

• Knowledge or the willingness to learn about labor laws of the UAE.

• Excellent interpersonal and communication skills.

• High attention to detail and ability to manage multiple tasks.

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Job Description

We are seeking a talented Motion Graphics/Video Editor who is a native Arabic speaker and has a strong passion for creating engaging visual content. The ideal candidate will have experience in motion graphics and animation (specifically DanKoe style) and a good understanding of GCC culture. You will be responsible for producing high-quality videos that resonate with our audience and meet our marketing objectives.

Key Responsibilities:

• Motion Graphics Creation: Develop innovative motion graphics and animations that effectively communicate our brand message, enhancing our marketing campaigns and social media presence.
   
• Video Editing: Edit video content using provided voiceovers, seamlessly integrating B-roll, animations, and motion graphics to create engaging narratives that capture viewer attention.
   
• Concept Development: Collaborate with the marketing team to brainstorm and conceptualize video projects, ensuring alignment with our brand identity and target audience.
   
• Storyboarding: Create detailed storyboards for video projects, outlining visual elements, transitions, and key messaging to streamline the production process.
   
• Quality Control: Review and revise video content to ensure the highest quality standards, including audio-visual synchronization, color grading, and overall presentation.
   
• Trend Analysis:Stay informed about the latest trends in video production, motion graphics, and digital marketing, applying new techniques and tools to enhance our content.
   
• Project Management: Effectively manage multiple video projects from inception to completion, ensuring timely delivery while maintaining clear communication with stakeholders.
   
• Collaboration: Work closely with other team members, including graphic designers, copywriters, and marketing strategists, to create cohesive and impactful multimedia campaigns.
   
• Feedback Implementation: Actively seek feedback from team members and incorporate revisions based on input to continuously improve video quality and effectiveness.
   
• File Management: Organize and maintain a library of video assets, project files, and completed work for easy access and future reference.

Qualifications

Requirements:

• Language: Native Arabic speaker.
   
• Experience: Proven experience in motion graphics and animation (DanKoe style preferred).
   
• Cultural Knowledge:Familiarity with GCC culture and audience preferences.
   
• Marketing Tech: Experience with email marketing is a significant plus.
   
• Editing Skills: Strong editing skills with a keen eye for detail.
   
• Video Production:Ability to create compelling videos from voiceovers using B-roll, animation, and motion graphics. This includes developing vibrant animations that engage viewers, blending visual elements smoothly through polished editing techniques, and illustrating complex ideas with clarity and creativity.
   
• Software Proficiency: Proficient in Adobe Creative Suite, especially After Effects and Premiere Pro.
   
• Project Management:Ability to meet deadlines and manage multiple projects efficiently.

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