Job Application for Technical Account Manager at Zuora{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"Zuora","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/010/239/resized/Zuora-Logo-Navy-medium.png?1511979040"},"title":"Technical Account Manager","datePosted":"2024-03-01","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San José, San José, Costa Rica","addressRegion":"SJ","addressCountry":null,"postalCode":null}},"description":"\u003cp\u003e\u003cstrong\u003eOUR VISION: THE WORLD. SUBSCRIBED.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eCustomers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.\u0026nbsp;\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIn the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eOur vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book \u003c/span\u003e\u003ca href=\"https://www.zuora.com/subscribed/author/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSubscribed\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e).\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe Solution Architect/Technical Account Manager\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u0026nbsp;will work with \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003ecustomers to help them get the most out of their Zuora investments, and \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003edrive the engagement team towards an optimal solution.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAs a Solution Architect/Technical Account Manager, you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products. Your previous experience with financial infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day to day work driving success at our most critical customers.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAs a Solution Architect/Technical Account Manager, you will regularly engage with your customers, including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TAM utilizes their relationship management and communication skills and technical credibility to effectively communicate at all levels of the organization.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf this sound like something you’d love to do, plus, you’d like to be the among the first to join our newest team in the region.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eThen joining the team here should be your next logical choice!\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWith no current presence in this region, the Costa Rica team will be pioneers in what is set to be the next great milestone in Zuora’s journey.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWHAT YOU’LL ACHIEVE\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli class=\"li1\"\u003eConduct requirements gathering, gap analysis, testing and support sessions with customers.\u003c/li\u003e\n\u003cli class=\"li1\"\u003eWork directly with Zuora Product Engineers on customer use cases and feedback\u003c/li\u003e\n\u003cli class=\"li1\"\u003eCreate, review and understand data/object models documentation.\u003c/li\u003e\n\u003cli class=\"li1\"\u003eCreate, review and understand process flows and architecture diagrams.\u003c/li\u003e\n\u003cli class=\"li1\"\u003eHelp maintain the overall customer health and be focused on the technical health of the customer.\u003c/li\u003e\n\u003cli class=\"li1\"\u003eEstablish and maintain system configuration, architectures and an overall runbook for each of your customers.\u003c/li\u003e\n\u003cli class=\"li1\"\u003eProvide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices.\u0026nbsp;\u003c/li\u003e\n\u003cli class=\"li1\"\u003eDocument requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off.\u003c/li\u003e\n\u003cli class=\"li1\"\u003eDesign and document sound functional and technical solutions, including process flows, technical customizations, and integrations.\u003c/li\u003e\n\u003cli class=\"li1\"\u003eProvide guidance and updated best practices to customers using quarterly roadmaps and new features.\u003c/li\u003e\n\u003cli class=\"li1\"\u003eFollow up with customers to ensure delivered work meets original requirements and approved designs.\u003c/li\u003e\n\u003cli class=\"li1\"\u003eReview with the customer new or updated solutions, ensure the customer is satisfied with the work performed\u003c/li\u003e\n\u003cli class=\"li1\"\u003eDevelops and delivers custom customer solution specific training materials.\u003c/li\u003e\n\u003cli class=\"li1\"\u003eSupports the customer with regularly scheduled calls to answer functional and technical questions.\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\"\u003e\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWHAT YOU’LL NEED TO BE SUCCESSFUL\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli class=\"li1\"\u003eAt least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions\u003c/li\u003e\n\u003cli class=\"li1\"\u003eAt least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading\u0026nbsp;technology consulting company.\u0026nbsp;\u003c/li\u003e\n\u003cli class=\"li1\"\u003e3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus.\u003c/li\u003e\n\u003cli class=\"li1\"\u003eBachelor’s of Science in Computer Science or in Business preferred.\u003c/li\u003e\n\u003cli class=\"li1\"\u003eCode experience such as SQL, PLSQL or another programming language\u003c/li\u003e\n\u003cli class=\"li1\"\u003eObject oriented framework experience.\u003c/li\u003e\n\u003cli class=\"li1\"\u003eAbility to review
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