About the Role  

The Content Marketing Coordinator is responsible for creating compelling content about compliance and cybersecurity to help the marketing team meet lead generation, thought leadership, and brand-building objectives.   

The Content Marketing Coordinator will support content marketing, communications, and thought leadership efforts by writing short- and long-form written content, including blogs, white papers, templates and guides, social media copy, and email newsletters.  

This role provides an opportunity to collaborate and learn from other content marketers. The Content Marketing Coordinator will have exposure to a wide variety of marketing initiatives and will assist with content and coordination for projects across the team including webinars, speaking opportunities, events, award submissions, and product launches. 

The ideal candidate will have some level of experience with presentation development, SEO, and/or public relations. 

Reports to: Director of Content Marketing  

Pay Classification:Full-Time, Exempt   

Responsibilities  

• Create and edit compelling content including blog posts, white papers, emails, and social media copy that educates, informs, and persuades readers  

• Consult with subject matter experts and internal thought leaders to create detailed, accurate content for cybersecurity and compliance professionals  

• Support thought leader speaking opportunities, including webinar presentation development, submitting abstracts for conferences, and managing presentation logistics 

• Manage projects utilizing Asana to ensure that deadline are met and new content is communicated to key stakeholders  

• Understand the complexities of the compliance and cybersecurity industry and research our services to effectively communicate our messaging   

• Maintain brand identity and messaging across all content formats and communication channels  

Minimum Qualifications  

EDUCATION  

Bachelor’s degree in English, Journalism, Communications, Marketing, Business, or related field  

EXPERIENCE  

At least 1 year of experience in content marketing or copywriting  

PREFERRED EXPERIENCE   

• Content creation for B2B companies 

• Basic video editing  

• Public relations experience 

• Knowledge of SEO best practices 

SKILLS  

• Excellent written and verbal skills with a knack for explaining complex topics using simple terms   

• Experience with both short- and long-form content creation 

• Exceptional communication skills and works well on a team  

• Detail-oriented, setting the highest bar for quality  

• The ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture  

• Experience writing for a variety of audiences across various knowledge levels of the sales funnel 

BENEFITS

• Health, Vision, Dental Benefits
• 401 (K) Plan with Employer Matching
• Competitive Bonus Structure
• Employer Paid Life Insurance and Disability Insurance
• Generous Paid Time Off Plan
• Virtual Employment
• Home Office Reimbursement
• Vacation Bonus
• Paid Office Closure December 24-January 1
• Paid Holidays Schedule
• Certification Reimbursement

About A-LIGN

A-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, Penetration Testing, PCI DSS, HITRUST, ISO and privacy compliance. Our proprietary compliance management platform is transforming the compliance experience by enabling an anytime, anywhere approach to audits. For more information, visit
www.A-LIGN.com.

Come Work for A-LIGN!

Apply online today at A-LIGN Careers.
A-LIGN is an Equal Opportunity Employer! Minorities, women, disabled, and veterans encouraged to apply! 

About the role:

As an Engagement Specialist, you’ll have the opportunity to directly solve some of healthcare’s toughest challenges. This mission-oriented role is dedicated to connecting people, including the underserved communities, to high quality, value-based care, often at no additional cost. You will be responsible for conducting outbound calls and responding to inbound interest, often serving as the first interaction individuals have with Galileo and ultimately prompting them to join as patients. This is a work-from-home role that is well-suited for Galileo’s remote-friendly, high intensity, self-motivated culture.

Here’s what you’ll do:

• Educate potential patients on the 24/7 Galileo care model that boasts 1) outstanding patient satisfaction with interdisciplinary, team-based care and 2) our highly-rated digital health application, which is a new standard of virtual care that makes expert primary and specialty care affordable and accessible to all.
• Perform outbound calls to promote Galileo and generate new patient volume. 
• Field inbound interest resulting from marketing awareness campaigns to guide patient sign-ups and scheduling. 
• Drive positive outcomes that include, for example, clinical visit scheduling, account activation, and application download.
• Collaborate with Marketing to shape, test, and iterate messaging.
• Leverage systems and tools (e.g. eligibility verification, demographic files, scheduling, etc.) to maximize problem-solving ability. 

About You:

You bring to the Galileo team your sales orientation and passion to connect people to healthcare that meets them on their own terms. The Growth Specialist will be an empathic individual who supercharges incredible listening skills with a knowledgeable and educational perspective. You keep prospects on the line, finding their motivation to say yes. To be successful, you must have a resourceful, creative, and compliance-adherent approach with an aim to close. This includes partnering cross-functionally in real-time. You thrive in a flexible start-up environment where changing workflows and systems/tools may be frequent, and are eager to offer suggestions for improvements. Multilingual skills and nuanced regional/cultural understanding are bonus points!

We would love to hear from you if you have the following or equivalent experience:

• Previous telesales experience, within or outside of healthcare, preferred
• Interest in tying production to compensation
• Willingness to operate in a production-oriented environment that requires transparency, accountability, and loop closure 
• Maturity to embrace feedback, relentlessly iterate and problem-solve
• Ability or willingness to learn motivational interviewing 
• Capable of multi-tasking and operating in multiple platforms, including call technology, customer relationship management (CRM) systems, and health plan eligibility portals
• Familiarity with healthcare insurance, consumer behavior, and/or referral partners preferred
• Bilingual in English/Spanish is a bonus

Compensation : $65,000-$68,000 annually, depending on experience, background and market dynamics

#LI-Remote

About this role 

The Bilingual Intake Coordinator reports to the Care Support Services Manager and is responsible for providing world-class support to Members seeking surgical care and other benefits offerings. In this role, you will contribute to an exceptional Member experience, ensuring we are meeting our metrics for inbound calls and surgical conversions as the first touch with our Members for their surgery care experience. Your work will be critical to delivering superior Member care to a rapidly growing member base. 

What you’ll do

• Accountable for engaging, educating, and qualifying new and existing members on our Surgery Care program offering and ensuring all benefits are clearly articulated and understood.   
• Depending on the client, offer additional services and then route the call to the pod member who can best assist the member in next steps.   
• Engage the Member into the Transcarent ecosystem 
• Provide exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment. 
• Convert leads into users of the care experiences offered to the Members 
• Offer member guidance, including verification of benefits. 
• Ask probing questions to recognize additional member needs. 
• Partner with internal clinical professionals in providing member guidance. 
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements. 
• Adjust shift/scheduling based on the needs of the organization (including occasional paid overtime, shift differential, and working holidays). 
• May or will work evening/overnight shifts on a rotating schedule. 

What we’re looking for 

• 1 year of experience in a customer service and/or sales call center role 
• Verbal and written communication skills in both English and Spanish
• Experience in sales and lead follow-up 
• Verifiable strong ability to influence  
• Ability to work effectively in a team environment 
• Strong critical thinking and problem-solving skills 
• Ability to effectively organize work activities to meet deadlines 
• A “delight the customer” attitude 
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), CRM tools (Salesforce), IM/video conferencing (Slack/Zoom), and telephones efficiently. 
• Strong customer service skills with a caring personality, willing to put in extra effort to ensure our members are taken care of during potentially difficult times. 
• Excellent communication skills (spoken and written) in English; comfortable talking on the phone for extended periods of time and replying to emails in a timely manner. 
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily. 
• Ability to build long-lasting relationships, provide professional and knowledgeable guidance 
• Exemplify great team-oriented behavior to achieve goals 
• Possess a competitive drive and entrepreneurial confidence to succeed, a high level of ownership, accountability and initiative 

As an hourly position, the pay for this role is:

• $23.08/hr

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

About Role...
Acquia is seeking an Associate Product Designer dedicated to crafting engaging digital experiences through simple, clear, and systematic design. You will journey through various stages of fidelity, from the initial problem statement and concept exploration to delivering design specifications developed into functional, reliable, and delightful user interfaces. You will collaborate closely with product and engineering teams to deliver exceptional user-focused value.

You will join a talented and diverse team of designers, researchers, content strategists, and service designers dedicated to helping Acquia grow its product portfolio.

Responsibilities

• Design Integration: Support design efforts throughout Acquia’s product and service portfolio.
• Artifact Creation: Produce a variety of design artifacts (user stories, journeys, wireframes, prototypes, testing summaries, and dev specifications) to guide product teams.
• Collaboration: Facilitate cross-functional working and feedback sessions with Product Managers, Engineers, and other stakeholders.
• User Advocacy: Champion user needs for usability and accessibility within cross-functional teams.
• Design Methods: Promote human-centered design methods and best practices.
• User Research Collaboration: Work with design researchers to fully understand customer needs and advocate for designs that address them.
• Impact Measurement: Collaborate with Product teams to understand user problems, define requirements, and measure user satisfaction and impact.
• Research Identification: Work with the broader team to identify research needs and customer experience improvement opportunities.
• Prototype Testing: Create, collaborate, and run prototype tests to gather user data and mitigate bias.
• Proactive Contribution: Take on tasks proactively without needing direction from leadership.
• Team Environment: Demonstrate a commitment to improving the team environment.

Required skills

• Experience: 1 year of experience with Product (UX/UI or other adjacent forms of) design; other relevant experience in adjacent fields considered. Will accept entry level applicants. 
• Design Understanding: Understanding of design thinking, user-centered design, interaction design, and heuristics.
• Software Proficiency: Skilled in Figma, Sketch, Adobe XD, or similar tools.
• User Engagement: Understanding of prototype testing, user interviews, usability studies, or remote field studies.
• Presentation Skills: Ability to present the value of design solutions to various stakeholders.
• Accessibility Awareness: Familiarity with accessibility standards and considerations.
• Design Systems: Experience with or contribution to a design system.
• Continuous Learning: Willingness to learn and embrace emerging technologies and approaches.
• Attention to Detail: Strong attention to detail and clear communication skills.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter

The Technical Support Specialist’s main responsibility is to troubleshoot complex customer cases. Technical Support Specialists are responsible for troubleshooting issues with the Elation and Passport applications via email, phone, and screenshare. Technical Support Specialists collaborate with other members of the team, as well as other customer facing teams and external vendors. Technical Support Specialists are experts on the Elation and Passport applications, attentive to detail, can manage multiple tasks at a time and have strong collaboration skills. Technical Support Specialists are self-starters and owners, leveraging both their knowledge of technical tools, our customers and our product to strive for the best possible outcome on every issue they are responsible for; they are attentive to detail, analytical, and empathetic in their approach to our work. 

Responsibilities

[65%] Field customer issues which involve common application/technical troubleshooting including log analysis, routine escalations and vendor communication.

• [15%] Collect pertinent information from customers and escalate cases when needed
• [10%] Mentor and assist with training for Senior Customer Support Specialists
• [10%] Assessing and addressing knowledge gaps by identifying and providing feedback as well as through building or suggesting articles or other SOPs.
• Participate in weekly urgent shift rotation
• Participate in 2 to 3 weekend/holiday on-call rotations per year

Personal Qualifications

• Manages time effectively and works independently, self-starter
• Detail oriented and able to manage multiple tasks at once
• Collaborates effectively with both customers and internal teams
• Empathetic in their approach to work, and passionate about the user experience we support
• Demonstrates strong written and verbal communication skills, professionalism
• Effectively ascertains when work requires escalation to leads or manager 

Bachelor’s degree or equivalent experience

• 1-2 years of experience in a customer service, customer-facing or healthcare environment 
• 1 year of experience in a technical support role is recommended
• Familiarity with Salesforce, Jira & Looker platforms is recommended

Salary: $60,000 - 70,000 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

About this role 

The Intake Coordinator reports to the Care Support Services Manager and is responsible for providing world-class support to Members seeking surgical care and other benefits offerings. In this role, you will contribute to an exceptional Member experience, ensuring we are meeting our metrics for inbound calls and surgical conversions as the first touch with our Members for their surgery care experience. Your work will be critical to delivering superior Member care to a rapidly growing member base. 

What you’ll do

• Accountable for engaging, educating, and qualifying new and existing members on our Surgery Care program offering and ensuring all benefits are clearly articulated and understood.   
• Depending on the client, offer additional services and then route the call to the pod member who can best assist the member in next steps.   
• Engage the Member into the Transcarent ecosystem 
• Provide exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment. 
• Convert leads into users of the care experiences offered to the Members 
• Offer member guidance, including verification of benefits. 
• Ask probing questions to recognize additional member needs. 
• Partner with internal clinical professionals in providing member guidance. 
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements. 
• Adjust shift/scheduling based on the needs of the organization (including occasional paid overtime, shift differential, and working holidays). 
• May or will work evening/overnight shifts on a rotating schedule. 

What we’re looking for 

• 1 year of experience in a customer service and/or sales call center role 
• Experience in sales and lead follow-up 
• Verifiable strong ability to influence  
• Ability to work effectively in a team environment 
• Strong critical thinking and problem-solving skills 
• Ability to effectively organize work activities to meet deadlines 
• A “delight the customer” attitude 
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), CRM tools (Salesforce), IM/video conferencing (Slack/Zoom), and telephones efficiently. 
• Strong customer service skills with a caring personality, willing to put in extra effort to ensure our members are taken care of during potentially difficult times. 
• Excellent communication skills (spoken and written) in English; comfortable talking on the phone for extended periods of time and replying to emails in a timely manner. 
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily. 
• Ability to build long-lasting relationships, provide professional and knowledgeable guidance 
• Exemplify great team-oriented behavior to achieve goals 
• Possess a competitive drive and entrepreneurial confidence to succeed, a high level of ownership, accountability and initiative 

As an hourly position, the pay for this role is:

• $23.08/hr

Chargeback Analyst (AM Shift) 

About the Role: 

Sezzle is seeking a Chargeback Analyst to support fraud monitoring. As a Chargeback Analyst, you will be responsible for analyzing and responding to card and ACH disputes filed against Sezzle. Working closely with our fraud/risk team and our customer disputes team, you will navigate issues on a case by case basis to determine the best course of action to help our customers get unstuck. Analysts will also make recommendations to our Chargeback Manager on how to improve and scale our processes. We are looking for a teammate who can work full-time Monday through Friday between 9:00 am - 5:30 pm - Central Time. This will be a non-exempt/hourly position. 

Our Company 

Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. 

This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle. 

As the first and only B-Corp in the payments space, Sezzle’s goal is to help everyone pursue financial freedom, and to invest in social good and ethical initiatives that shape a better world. 

At Sezzle, we’re committed to putting purpose alongside profitability. We work hard to maintain rigorous standards of social and environmental performance, accountability, and transparency to build a better world. The employees at Sezzle lean into significant societal and cultural shifts, ensuring internal and external focus on positive impacts that benefit our community. 

Responsibilities: 

• Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.
• Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case to case basis. 
• Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
• Understand our systems and tools; investigate account patterns through data analysis. 
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools. 
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies. 
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses. 
• Handle escalations from internal and external stakeholders in a professional and efficient manner.

Ideal Skills & Experience: 

• Bachelor's degree from an accredited institution 
• Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents 
• Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment 
• Attention to detail and ability to multitask 
• Excellent problem-solving and analytical skills 
• Strong business judgment and communication skills 
• Ability to self-start and work with minimal supervision after training 
• Able to work through holidays 

Preferred Qualifications 

• 2+ years of experience in processing chargebacks or fraud claims or live transactions against fraudulent activity in e-commerce, banking, fintech or financial institutions is a plus
• Ideal candidate will be available to start within two weeks following an offer 

About You: 

• A+ character. We are team-first here at Sezzle. 
• A hard-working mentality. It’s early and there is still a lot to build. 
• An excellent communicator. 
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things. ● Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others. 

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Equal Employment Opportunity: Sezzle Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.

#Li-remote