Job Description

We're on the lookout for a dynamic Customer Support Specialist who thrives on delivering exceptional customer experiences. Reporting directly to our Head of Customer Support, you'll play a crucial role in ensuring our users receive top-notch support, especially as they build incredible e-learning content. Our dedicated team is committed to maintaining a minimum CSAT of 95% and a first response time median of under 5 minutes, both of which we consistently exceed. We need someone like you to help us maintain and even surpass these standards, ensuring our customers are not just satisfied but delighted.
Overall, your tasks will be the following:

• Interact with customers through multiple channels (chats, emails, and calls)
• Sharing best practices and recommendations
• Register customer responses, complaints and remarks and handle requests for assistance
• Collaborate cross-functionally with other teams (sales, development, marketing, and testers)
• Contribute to overall improvement of internal processes and be the voice of customers in our team 
• Be able to achieve the minimum successful indicators for our KPI’s
• Strive to keep our customers satisfied

Qualifications

• Bachelor’s degree or higher
• 1-2 years of experience in a similar role
• Strong command of the English language, both in written and verbal communication skills
• Being customer-centric with a clear ambition to help
• Communications skills, being able to listen actively to what the customers need and communicating in a clear way with them
• General computer skills and knowledge of online software products and services (SaaS) 
• Positive and passionate attitude to your responsibilities
• Being polite, diligent and a team player
• Ability to handle multiple tasks simultaneously, stress resistance

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Zipdev is looking for a Setup and Support Specialist to collaborate with our client, who has a platform that helps unlock the full sales potential of automotive dealers across the US and Canada using a proprietary multi-channel advertising and analytics sowftare platform combined with a team of high-touch digital strategy experts. By utilizing our extensive data library, DMS connectivity, and our digital advertising and attribution solutions, our SaaS platform enables automotive dealerships to capture more customers, optimize digital advertising spend ROI and maximize profitability while also providing mission-critical insights into the dealershipʼs automotive operations.

We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways. Come join us as we take on the automotive industry by storm.

We are seeking a dedicated Setup & Support Specialist with at least 2 years of experience to join our team. In this role, you will be responsible for the initial setup of accounts across various platforms, including Google Ads, Facebook, WPTM, and contracting. You will create detailed step-by-step builds for all channels and act as the Mission Control for task assignments.

What Youʼll Do:

• Setup:Conduct initial account setups for Google Ads, Facebook, WPTM, and contracting. Create comprehensive guides and workflows for efficient onboarding.
• Support:Provide clear and effective communication to assist associates. Troubleshoot issues and offer solutions promptly.
• Technical Proficiency:Utilize tools such as Salesforce for case management and support. Familiarity with GTM, GD4, and vehicle app setups in Merchant Center is essential.
• Proactive Problem-Solving: Think outside the box to provide explanations and solutions to challenges that arise during setup and support processes.

• Minimum of 2 years of experience in a setup or support role, preferably within the automotive industry.
• Strong communication skills and a customer-oriented approach.
• Background in basic setups for Google, Facebook, and other digital tools.
• Experience with Salesforce and task management systems like Mission Control.
• Excellent communication and documentation skills as we continue to refactor and scale our code base!
• Currently living in Latin America.
• Excellent English level.

• Work remotely Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!

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Job Description

We are seeking a qualified Accountant/CPA to join our team on a per diem or per contract basis to assist with various audit engagements. The ideal candidate will have a strong understanding of accounting principles and auditing standards, and be able to work independently and efficiently.

• Audit Planning and Execution:
  • Assist in developing audit plans and work programs.
  • Execute audit procedures, including testing controls, substantive procedures, and analytical reviews.
  • Evaluate the adequacy of the client's internal controls.
  • Identify and document audit issues and findings.
• Financial Reporting:
  • Review financial statements for accuracy and compliance with applicable accounting standards.
  • Assist in the preparation of audit reports and management letters.
• Client Communication:
  • Interact with client personnel to gather information and address audit-related questions.
  • Communicate audit findings and recommendations to client management.

Qualifications

• Bachelor's degree in Accounting or Finance.
• CPA license REQUIRED.
• Minimum of 2 years of experience in public accounting.
• Strong understanding of GAAP and auditing standards.
• Excellent analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.  
• Excellent written and verbal communication skills.

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At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas. 

ABOUT THIS ROLE

As a Business Development Manager at XE, you will play a crucial role in driving our business growth. Your primary focus will be on identifying and developing new business relationships, as well as sending quality new clients to the Dealing Team for management.

Our Principles

AMBITION: We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery

RESPONSIBILITY: We get involved, bring our perspective and are always open to new ideas. We take personal responsibility

COMMUNITY: We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

ROLES & RESPONSIBILITIES

• Source and identify prospective clients through various channels such as internet research, CRM, LinkedIn, and networking.
• Conduct initial fact-finding and qualification to identify applications for XE services.
• Gain a detailed understanding of prospect clients' FX requirements.
• Maintain accurate records on the CRM database and update sales pipeline reporting.
• Create and execute sales campaigns based on your own ideas.
• Provide regular individual sales performance reports.
• Manage CRM and sales pipeline effectively.
• Explain the features, advantages, and benefits of XE's corporate services to decision-makers.
• Conduct currency audits and rate comparisons for prospective clients.
• Arrange meetings and appointments for field sales representatives to present our services.
• Work with the Credit team to agree on facilities for new clients.
• Support the onboarding and account opening process for new clients.
• Ensure smooth handover of new clients to the service delivery team.

POSITION REQUIREMENTS

• Minimum of 2 years of experience in a sales role.

• Demonstrated track record of achieving and exceeding sales targets.
• Prior experience in business development is preferred.
• Ability to thrive in a fast-paced and results-driven sales environment.
• Excellent communication and negotiation skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software and other sales tools.

PERKS & BENEFITS

• Competitive market-based salary
• Quarterly commission plan
• Superannuation
• Healthcare

• 20 days annual leave increasing with each year of service (capped at 25 days
• Paid day off for your Birthday
• Discounted Euronet Employee Share Purchase Plan (ESPP)
• Plumm Mental Health and Wellbeing

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on recruitment@xe.com

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

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Job Description

In charge of leading the development work team and making technical contributions to the development of projects. In addition, is responsible for ensuring that the needs of the client and the organization are met by establishing a fluid and continuous communication, implementing best practices and ensuring the fulfillment of the established development process, without neglecting the concept of continuous improvement and the constant professional development of the people he/she leads.

Qualifications

Responsibilities:

• Identify and meet the information needs of both stakeholders and team members.

• Ensure that the team works on the development of the deliverables required for the project with the expected quality.

• Ensure that the equipment keeps the code tests up to date with the changes made by the developed components.

• Determine data storage, processing and transmission needs according to analyzed requirements.

• Ensure that the equipment meets agreed development standards and processes.

• Analyze the high-level requirements of the project and collaborate in the definition and analysis of the specific requirements.

• Along with the rest of the team, define the development process.

• Coordinate with the person in charge of architecture or practice leader the definition of development standards based on design principles and best practices to ensure the fulfillment of non-functional requirements of quality, efficiency and maintainability.

• Perform knowledge transfer to other members of the project team and client vendors.

• Lead the analysis of defects in the system to find their causes and correct them.

• Lead the process of analysis of project requirements.

• Design and implement unit, integration and system testing.

• Direct the design of software components integrated into the system under construction or maintenance that implement the analyzed requirements.

• Participate in the implementation of these components.

• Lead and participate in estimating the effort needed to implement the analyzed requirements.

• Direct and implement the integration of developed components with the rest of the system (Front End – Back End integration, APIs).

• Be a reference for the team in peer review of the code of their teammates (peer review).

• Define and follow processes and standards for handling code in repositories.

• Verify the fulfillment of the requirements and the correct functioning of the components developed as specified.

Requirements:

• Advanced knowledge in:

• Object-oriented, functional, procedural and asynchronous programming paradigms.

• Software engineering processes (development cycle and quality control).

• Participation in agile software development methodologies: SCRUM, Kanban, among others.

• Software quality assurance (unit and integration testing).

• Design patterns.

• Development best practices to ensure efficiency, quality and maintainability.

• Best practices and mechanisms for deployment.

• Security, authentication and authorization mechanisms.

• Integration of services and software components.

• Error handling.

• Internationalization and accessibility.

• Responsive Design.

• Real-time data management.

• Configuration management.

• Experience with systems based on micro services.

• Multitenancy.

• Processes / background / jobs / attendance / Messaging (queues, bus, subscriber).

• Documentation (design diagrams, README.md, API, wiki, etc.)

Languages:

• Advanced knowledge of at least two of the following languages: Java, Spring, Hibernate, React.

• Advanced knowledge of markup languages: HTML, XML, JSON, YAML.

• Knowledge of CSS and processors such as SASS/LESS

• Knowledge of SQL language.

• Experience with at least 2 modern application development frameworks: NodeJs, Express, NestJS, Spring, Rails, NextJS, Django, Flask, .Net Core, React, Angular, Vue, or similar.

Tools:

• Advanced POSIX shell handling.

• Relational and non-relational databases. (Postgres, MySQL, Mongo, Firebase, Dynamo DB).

• Code management tools (Source Control).

• Dependency management tools such as NPM, Yarn, Maven, Gradle.

• Build Managers such as Grunt, Gulp, Webpack, Maven, Gradle.

• Precompilers such as Babel, TypeScript, CoffeeScript and Flow.

• Tools for managing continuous integration processes such as Travis, Jenkins and CircleCI.

• Code management processes in repositories such as GitFlow and GitHub Flow.

• Virtualization and Containerization.

• Experience in cloud computing and its services (AWS, Azure, GCP).

Academic Training:

• Technician or bachelor in Computer Engineering, Computer Science and related, or equivalent level of knowledge demonstrated.

• Certification of Scrum Fundamentals. (desirable)

Language:

• Technical and conversational English level C1 according to the Common European Framework.

Experience:

• Minimum 5 years of experience in software engineering (at least one year as Senior Developer)

• 2 years of experience leading software projects.

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Job Description

Turnitin is seeking a disciplined and self driven Sales Development Representative to generate and prospect sales opportunities. Your job will be to develop qualified leads into potential prospects. You will understand the Turnitin Integrity and Assessment product portfolio to assess the potential customers needs and position the right product that solves to their needs. You will progress the relationship until they are ready to talk to a sales account executive. This two step process makes this role a key partner to the account executives so that they can focus on closing deals, while you focus on finding new leads, getting past gatekeepers, and other prospecting tasks.

Part of your job will be to research ideal contact lists based on the Higher Education Ideal Customer Profile. Most of your time will be spent reaching out to potential customers through the early stages of the sales funnel.

Responsibilities: 

• Represent the Turnitin product portfolio, starting with a comprehensive understanding and leading to research potential higher education institutional customers to identify how our solutions could meet their needs.

• Generate leads and build relationships by nurturing warm prospects and finding new potential sales opportunities.

• Manage and maintain a pipeline of interested prospects and engage sales account executives for next steps.

• Identify best practices to refine the company’s lead generation activities.

• Utilise SalesForce, emails and follow up with phone calls  to generate new sales opportunities.

• Identify prospect's needs and suggest appropriate products/services.

• Build long-term trusting relationships with prospects to qualify leads as sales opportunities.

• Proactively seek new business opportunities in the higher education market.

• Set up product demonstration meetings between (prospective) customers and sales account executives.

• Report to the sales manager with weekly, monthly, and quarterly results.

Qualifications

• Bachelor’s degree or at least 5 years of relevant work experience.

• 2+ years experience as a B2B sales development representative with a track record of achieving lead/sales quotas.

• 2+ years of sales development experience in a SaaS and/or Ed Tech environment preferred.

• Minimum 2 years of experience in initiating and nurturing relationships with potential customers using targeted outbound prospecting techniques.

• 2+ years proficiency with SalesForce or other CRM is ideal.

• Full proficiency in English (required).

• Flawless communication skills, both oral and written communication, and comfortable speaking in public.

• Demonstrated ability to work solo as well as being a productive team member, sending email and doing phone calls every day.

• Have a strong work ethic and are eager to learn and make new connections with prospects.

• Experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of dead-end leads.

• Proven creative problem-solving approach and strong analytical skills.

Preferred:

• 1+ years selling in Ed Tech or SaaS industries is a plus

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Job Description

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.    

Responsibilities:

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned. 

Qualifications

Education:

• Bachelor’s degree strongly preferred Experience.

Relevant Experience:

• Minimum of 2 years of experience in RPO/Recruitment and Reporting.

Functional/Technical Knowledge, Skills and Abilities Required:

• Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
• Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
• Basic analytical skills with the ability to assess and present key data.   

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Job Description

As Junior QA Automation Engineer, you will be responsible for assisting in the development, testing, and maintenance of software applications, collaborating closely with senior engineers and cross-functional teams to deliver high-quality software solutions.

This full-time position reports to the Test Automation Architect and has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from home. To ensure sufficient overlap with functional and cross-functional team members globally, some flexibility with this role's regular work schedule will be required. Most of our teams have overlap with early morning and/or early evening PST. Specific scheduling needs for this role will be discussed in the initial interview.

What you’ll do:

• Design, develop, and maintain automated test scripts using standard automation tools and frameworks (i.e. TypeScript/JavaScript/Python) 
• Collaborate with senior engineers to integrate software solutions into the continuous integration/continuous deployment (CI/CD) pipeline
• Investigate and debug test failures, providing detailed reports and collaborating with the development team to resolve issues promptly
• Work with the Test Architect to design and implement the Automation framework
• Collaborate with cross-functional teams, including developers, product managers, and manual test engineers, to ensure the delivery of high-quality software
• Investigate and debug software issues, providing detailed reports and collaborating with the development team to resolve issues promptly
• Participate in agile ceremonies like scrum meetings, sprint planning, and project retrospectives, and provide feedback
• Execute end-to-end test scenarios manually as needed

What you bring to the table:

• Must be fluent in English, both written and verbal
• Bachelor’s degree in computer science, Engineering, or a related field
• Minimum 2 years of experience in software development or in a similar role 
• Experience with test automation tools and frameworks such as Selenium, PlayWright, TestComplete, JUnit, TestNG, REST Assured, Cucumber, etc. 
• Must have eCommerce retail experience
• Familiarity with CI/CD concepts and tools
• Excellent problem-solving, analytical, communication and collaboration skills 
• Experience in performance testing and security testing
• Accustomed to Agile Development 

Location and Travel: At Balsam Brands, we believe that time spent together, in-person, collaborating and building relationships is important. To be considered for this role, it is preferred that candidates live within the Mexico City, Guadalajara, or Monterrey metropolitan areas in order to attend occasional team meetings, offsites, or learning and development opportunities that will be planned in a centralized location. Travel to the U.S. may be required for companywide and broader team retreats.

Notes: This is a full-time (40 hours/week), indefinite position with benefits. Candidates must be Mexican nationals to be eligible for this position; this screening question will be asked during the application process. Velocity Global is the Employer of Record for Balsam Brands' Mexico City location, and you will be employed and provided benefits under their payroll. Balsam Brands has partnered with Velocity Global to act as your Employer of Record to ensure your employment will comply with all local laws and regulations and you will receive an exceptional employment experience.

• Check out our flagship brand, Balsam Hill: www.balsamhill.com
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023 
• LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor

Benefits Offered:

• Competitive compensation; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
• Career development and growth opportunities; access to online learning solutions and annual stipend for continuous learning
• Fully remote work and flexible schedule
• Collaborate in a multicultural environment; learn and share best practices around the globe
• Government mandated benefits (IMSS, INFONAVIT, SAR, 50% vacation premium)
• Healthcare coverage provided for the employee and dependents
• Life insurance provided for the employee
• Monthly grocery coupons
• Monthly non-taxable amount for the electricity and internet services 
• 20 days Christmas bonus
• Paid Time Off: Official Mexican holidays plus Maundy Thursday, Good Friday and Dia de Los Muertos; 12 vacation days (increases with years of service); plus additional wellness days available at start of employment 

Qualifications

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