Train and engage with your customers to ensure their success using 10x Genomics’ products

About the role:

As a Field Application Scientist you will be engaging with customers daily and delivering system usage trainings at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics’ products.

What you will be doing:

Communicate:

• Acting as the main point of contact between the customer and company
• Keep customers apprised and trained on advancements in 10x technology and software
• Coordinate and perform customer site trainings and demonstrations
• Identify, document and communicate customer issues; complaints or concerns to management
• Contribute to white papers and documentation with the goal of expanding support content

Connect:

• Scientifically partner with customers as they develop their research utilizing 10x technologies
• Collaborate in scientific discussions with customers, cultivating long term relationships
• Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customer’s needs)
• Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams

Support:

• Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
• Interpret customer needs and identify the proper issue escalation pathway within 10x
• Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders)
• Handle potentially stressful situations calmly and adroitly

Minimum Requirements:

• Extensive experience in molecular biology, biochemistry, genomics or genetics
• Demonstrable knowledge and experience with NGS workflows and data analysis software and/or sorting cytometry and associated analysis software
• Clear vision of and commitment to providing outstanding customer service
• Excellent organizational, analytical, and systematic troubleshooting skills
• Strong written and verbal English language skills
• Outstanding presentation and training skills
• Ability to maintain records for customer sites and provide high level feedback to management
• Willingness to travel up to 50%

Preferred Skills/Experience:

• PhD. or equivalent experience preferred (e.g. BA/BS with approx.5 years of experience, MS with approx. 3 years of experience) in Chemistry, Biochemistry, Molecular Biology or Genetics
• Previous customer facing experience
• Hands on proficiency with common molecular biology bench techniques; cell culture experience
• Broad knowledge of genomics or biochemistry
• Single cell laboratory experience is highly desirable
• Ability to work independently and as part of a team towards corporate goals

#LI-DM1

#LI-REMOTE

Job Title: Billing Specialist
Job Location: Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Acquia is looking for a full-time Billing Specialist to join our rapidly growing Finance team. The position will report to the Billing Supervisor and will be an integral part of the Finance team at Acquia.  The ideal candidate will be detail and process-oriented with a high level of enthusiasm, professionalism, integrity, and welcomes the opportunity to make a difference in building accurate and timely revenue processes with the highest controls and accuracy.

Primary Responsibilities

• Review customer contracts and order forms for accuracy and completeness, ensuring proper contractual terms, fees, allocations, and correct product codes.
• Work cross functionally and inter-departmentally with Sales, Account Managers and Professional Services teams.
• Assist with collection efforts for certain customers.
• Enter sales orders and revenue schedules in accounting system of record.
• Prepare and review customer invoices. 
• Help manage various customer requests and questions through Zendesk. 
• Assist with processing partner commissions.
• Prepare monthly travel expense invoices.
• Assist in providing audit support for revenue transactions.
• Research and resolve online store billing issues through support tickets.
• Identify, investigate and communicate online store issues as needed from routine to critical.

Job and Candidate Requirements:

• Bachelors degree in Accounting or Finance.
• 2+ years of relevant billing or revenue accounting experience.
• Understanding of basic accounting principles.
• Able and willing to work non standard hours (up to twice a quarter). 
• Intermediate/Advanced Excel skills.
• Analytical, self-motivated, detail-oriented, resourceful and organized.
• Able to work independently with strong follow through skills and high attention to detail.
• Experience with Intacct and Salesforce a plus. 
• Ability to thrive in a fast-paced, deadline driven, collaborative environment.
• Excellent interpersonal skills.
• Strong written and oral communication skills and organizational skills.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

About the role…
As a Senior Data Engineer with expertise in building Enterprise Data Platforms (EDP), you will play a pivotal role in creating a robust and scalable data infrastructure. You will be responsible for designing, building, and maintaining data pipelines that will power various analytics and AI-driven products across the company.

Job Responsibilities:

• Data Pipeline Design & Development: Lead the design, development, and optimization of data pipelines that enable the collection, transformation, and storage of data from multiple sources like OLTP databases, operational applications (Salesforce, Jira), event collectors, logs, 3rd-party APIs, and file storage (e.g., S3).
• Ingestion & Integration: Build and manage data ingestion processes using tools like Meltano and orchestrate workflows with Dagster, ensuring scalability and real-time data processing.
• Data Storage & Management: Implement data storage solutions leveraging Snowflake for data warehousing and S3 for data lakes, optimizing for cost, performance, and security.
• Data Transformation: Work with the data transformation layer using dbt and ensure seamless integration with orchestration layers to maintain real-time and batch processing efficiency.
• Data Governance: Establish data governance frameworks and data catalogs (e.g., DataHub) to ensure data quality, discoverability, and security across the platform.
  Collaboration: Collaborate with stakeholders across the organization, including data scientists, product managers, and business analysts, to translate business needs into technical solutions.
• Real-Time Analytics: Implement real-time analytics solutions by building and maintaining a vector database and real-time analytics database to support machine learning models and predictive analytics.
• Semantic Layer & AI Integration: Design and implement a semantic layer (e.g., cube.js) to facilitate user-facing analytics while integrating AI services and vector databases for advanced analytics.

Skills:

• 5+ years of experience in data engineering or data platform development.
• Experience with data engineering tools and frameworks (e.g., Meltano, dbt, Dagster).
• Strong hands-on experience with data lakes (e.g., S3), and data warehouse tool - Snowflake
• Strong hands-on experience with cloud platforms (AWS, GCP, or Azure)
• Proficiency in SQL,Python, and ETL/ELT design patterns.
• Understanding of real-time analytics and vector databases.
• Strong knowledge of data governance practices and cataloging tools like DataHub.
• Experience working with cross-functional teams and translating business needs into technical requirements.
• Proven expertise in building enterprise-level data platforms.
• Experience with real-time data processing and analytics tools.

Preferred Qualifications: 

• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Familiarity with dashboarding and reporting tools like Domo.
• Experience with AI/ML-driven platforms and integrating AI services for advanced analytics.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

Overview:

As a Technical Account Manager at Acquia, you’ll partner with our customers to translate business strategy into technical success, unlock the potential of our products, solve challenges, and mitigate risk for them.  You will have the opportunity to work across multiple accounts, technologies, projects and potentially countries; expediting your own growth and cross-pollinating technical solutions between customers. You’ll work with a group of high-value customers and build strong relationships with them.

You’re someone who demonstrates:

• Passion for the web, open-source, and genuinely helping others
• A core understanding of your role, responsibilities, and the common purpose of the team within the company
• A teamwork mindset: Acknowledging and appreciating others’ efforts, contributions, and compromises is a priority for you. You have respect for team decisions.
• Courage: You care more about doing the right thing, even when it’s hard, than being right.
• Integrity: Acquia's core values and behaviors are aligned with yours

As a Technical Account Manager you will:

• Listen to customers. Identify their business drivers.
• Build platform strategies to achieve customer business goals.
• Consult on a wide variety of technical and strategic topics, including standard methodologies and delivery strategies with Drupal and Acquia products, including cloud hosting.
• Identify business risks and technical solutions to mitigate them.
• Connect customers with other subject matter specialists within Acquia.
• Communicate with customers with clarity and courtesy – verbally and in writing.
• Work with customers across media such as video calls, phone conferences, and email.
• Efficiently balance multiple requests from multiple customers.
• Collaborate with other global team members on technical and customer service challenges.
• Advise customers on topics such as development workflows, application performance, security, cache strategies, and high traffic events.
• Provide Drupal expertise including but not limited to: architecture, configuration, contributed modules, themes, site building and custom modules. 
• Be open to occasional travel.

You’re the Ideal Candidate if:

• You can translate technical discussions for non-technical audiences and vice versa.
• You can provide excellent customer service.
• You can communicate with stakeholders across the business at different levels 
• When problem-solving, you can go down-the-rabbit-hole quickly and are comfortable under pressure to produce next steps.
• You can use data and insight to drive customer decision-making.
• You are able to efficiently prioritize a large number of competing requests.
• You perform work with customer happiness in mind, without compromising the integrity of the work.
• You have excellent interpersonal, team cooperation, and communication skills.
• You listen and probe to understand, diagnose and what matters most to others.

Minimum Qualifications:

• You have 4-6 years Drupal experience and a developer background with WCM/CMS.
• You’ve learned from failure and you thrive on feedback.
• You’ve contributed to open source projects and participated in open source communities.
• You’ve led a delivery team, architected a solution or are an SME in a specific field.
• You’ve had exposure to enterprise or government delivery environments.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

The Challenge

We’re looking for a star to join our high achieving partner team, covering some of our most strategic partnerships with companies offering complementary technology solutions. You will be responsible for establishing, managing, and driving business with our OEM Partners and Technology Alliances who deliver technology and services which complement the Acquia Platform.

What's needed to succeed

The right candidate will have a track record of exceeding expectations, demonstrate a high degree of motivation and thrive in a hyper growth environment. You believe in selling both with and through Partners. You understand how to combine solutions and services to deliver customer solutions. You know how to build alignment and consensus between internal colleagues and Partner employees at all levels. The focus will be on developing deep relationships with partners who can ensure consistent and predictable business growth. You will demonstrate a clear passion and drive for results, excellent relationship skills, and a deliberate attention to detail.

Responsibilities

• Handle Acquia’s relationships with existing and new OEM partners
• Support Acquia Sales, Customer Success and Support teams with information about subscriptions, entitlements, pricing, contracts and custom engagements
• Register opportunities on behalf of Acquia Sales with OEM partners
• Process all requests for custom pricing, working with OEM partners to calculate pricing and obtain discount approvals
• Reporting and analysis of pipeline generation, forecast, customer churn and downsell for OEM products
• Report on closed won deals for OEM products, and handle the invoicing process in Coupa
• Lead weekly meetings with OEM partners to report on KPI’s and other sales metrics
• Support internal enablement efforts led by the Product Marketing team on OEM products
• Assist Acquia Sales and Account Management when prospects and customers want access to OEM product sandboxes to conduct proof-of-concept evaluations before purchase
• Support the Acquia DX Alliance Partner Program for technology vendors providing complementary solutions which integrate with Acquia’s Open DXP Platform by assisting with program administration, partner management, demand gen planning, coordination of enablement and operational support

Qualifications / Experience preferred

• 2-4 years sales or sales operations experience required
• In-depth knowledge of the relevant partner ecosystems, business models and technology-driven digital transformation strategies
• Experience in Partner and/or Sales/Account Management roles
• Experience in building and handling multiple partner relationships with technology and OEM partners
• Understanding of software product sales, preferably with a background in web based technologies (SaaS, Paas, SOA, Commerce, Cloud, WCM, Digital Experience Platforms, Social Software)
• Strong analytical and writing abilities and outstanding organizational skills
• Strategic and critical thinking, judgment, and decision making in measuring and managing the business

Conclusion 

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

The Senior Manager, Partner Operations will support our partners broadly across the team on operational tasks related to contract onboarding, marketing approvals, deal registration and task management for deeper partner engagements.  In this role you will provide program oversight, support and leadership working closely with our sales leaders to drive our GTM initiatives. This role will drive business-critical initiatives to improve the performance and efficiency of the Acquia teams across all global regions and provide vital sales metrics insights, in-depth business analytics, and structured recommendations to the leadership team. The ideal candidate is a leader with strong analytical skills, excellent professional communication skills, and the ability to build trust with senior sales executives

Responsibilities

• Provide thought leadership, perform business analysis, and support execution of high-impact strategic projects and mission-critical initiatives
• Partner Engagement Support: Support sales and partners in providing cross-functional visibility into partner deal execution (e.g. communicating and tracking follow-ups) and coordinating demos and other logistics for larger engagements as needed.
• Conduct research and provide value-added, data-supported recommendations for strategic growth initiatives
• Partner Onboarding & Enablement: responsible for partner onboarding & enablement of Acquia's tools and solutions, help with Third-Party Assessments and non-disclosure agreements as needed.
• Deal Execution: Where needed, the POM will work with BD & Legal to ensure proper execution of agreements.
• Payments: Where needed, support end-to-end process of partner payments, including creating Purchase Orders and validating invoices.
• Program Management: Help track and communicate project status and progress.
• Manage partner operations rhythms across forecast & pipeline, demand generation, consumption metrics modeling, and leadership business reviews (QBRs)
• Provide effective analytics and data-driven insights on partner performance, benchmarks, and tracking of critical KPIs
• Analyze the team's performance data, proactively review and identify leading and lagging indicators, and create multi-level dashboards to improve efficiency and profitability
• Cultivate relationships with cross-functional teams and collaborate effectively with other organizations (Product, Sales, Finance, Marketing)
• Become a trusted advisor to the entire leadership team

Qualifications

• 5+ years of program or project management experience in Go-To-Market analytics, Sales and/or Partner Strategy & Operations.
• Strong understanding of partner ecosystem strategy, operations, management, planning, and analysis in the enterprise software and open source industry.
• Strong organizational skills with the ability to manage multiple projects simultaneously, set transparent expectations with stakeholders, and agilely respond to shifting priorities.
• Experience with Salesforce.com CRM functionalities/process and advanced modeling skills with Excel/Google sheets required
• Excellent communicator with proven ability to convey ideas and information in written and verbal form to a variety of audiences
• Endless curiosity and a desire to dive deeper into understanding the business
• Ability to demonstrate diplomatic and solution-oriented interpersonal skills with colleagues and other partners
• Strong attention to detail and organizational skills.
• Ability to distill complex problems, assess multiple viewpoints, and recommend a path forward.

Conclusion 

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

About the role:

Acquia is seeking a Senior Salesforce Administrator to join the Enterprise Business Systems Team in the Information Technology department. This position will play a pivotal role in continuing to enhance the Salesforce experience of Acquia’s users.

As the Senior Salesforce Administrator you will:

• Serve as a subject matter expert and systems administrator for Salesforce
• Be responsible for the day-to-day configurations, support, maintenance and improvement of Salesforce
• Manage new and existing Salesforce integrations
• Work closely with functional leaders to translate business needs into a recommended design for development
• Implement declarative development solutions to meet business user requirements; work with development team as needed to implement code solutions
• Log, track, prioritize, manage and document issues, bugs, enhancement and feature requests in ticketing system
• Work closely with team members to share best practices, lessons learned, solution details, etc. to help continue growing the team’s knowledge of Salesforce

Minimum Qualifications:

• 5-9 years of experience working as a Salesforce Administrator
• Salesforce Advanced Administrator Certification
• Experience troubleshooting and implementing automations such as process builder and flow
• Experience with Sales Cloud, CPQ, and Service Cloud
• Understanding of products and price books
• Experience supporting, designing, and developing Salesforce in an enterprise environment
• Proven track record of understanding complex business requirements
• Experience integrating and configuring managed packages and API integrations such as Intacct, Gainsight, Conga, Mavenlink, etc.
• Ability to support stakeholders throughout the software development lifecycle
• Ability to create test scripts for User Acceptance Testing (UAT) as new features are deployed
• Understanding of deployment best practices, including documenting user acceptance tests/sign offs to ensure the quality of developed solutions prior to production deployment
• Deep understanding of business processes as they relate to the Salesforce application
• Comfortable with APEX code (our goal is to have minimal APEX used)

About You:

You are dependable, reliable, and able to work independently or as a member of a team. You are a self-starter who thrives in a fast-paced environment and unpredictable work environment. You possess strong problem solving abilities, initiative, and the ability to thrive under pressure. Your communication and interpersonal skills are exceptional.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia 

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

About the role

Acquia is seeking a seasoned Senior Marketing Analyst responsible for turning data into actionable insights that drive marketing strategies and decision-making. You will analyze campaign performance, customer behavior, and market trends to identify opportunities for optimization and growth. This role is critical to ensuring data-driven marketing that maximizes ROI and enhances customer engagement. 

What you’ll be doing

• Collect and analyze marketing data from various sources including CRM, web analytics, marketing automation platform, etc) to assess the performance of marketing campaigns and initiatives and determine the impact of marketing activities on sales performance
• Develop dashboards and reports to provide real-time insights into key marketing KPIs, including lead generation, funnel performance, customer acquisition costs, and campaign ROI and standardize methodology for reporting
• Support marketing optimization efforts by identifying trends, patterns, and areas for improvement across campaigns and channels
• Collaborate with the marketing team to measure and improve the effectiveness of lead generation, email marketing, social media, content marketing, and other campaigns
• Conduct customer behavior analysis to provide insights into segmentation, targeting, and personalization opportunities.
• Assist in the development and maintenance of marketing models, such as lead scoring and attribution models
• Monitor competitive landscape and market trends to provide context and strategic recommendations to the broader marketing team
• Ensure data accuracy and integrity across marketing tools and databases

Requirements

• 5+ years of experience in a marketing or data analyst role in a SaaS company
• Bachelor’s degree in Marketing, Data Analytics, Statistics, or related field
• Proficiency in marketing analytics, automation and orchestration tools including Google Analytics, Domo, Salesforce Marketing Cloud and CRM, Openprise, 6Sense, etc. and hands on experience integrating these systems with other technologies
• Strong analytical skills with the ability to interpret complex data sets
• Clear understanding of marketing funnel and sales lifecycle metrics and conversion optimization
• Attention to detail and a high level of accuracy in reporting and data analysis.
• Excellent communication skills with the ability to translate data into actionable insights for non-technical stakeholders.
• Team player, fast learner

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

Acquia is seeking a Leader of Account Management to oversee a group of Account Managers who support and drive revenue with our existing customers. This role requires cross-functional work to advocate for customers, becoming their voice internally to help escalate and solve issues. This role also requires strong client collaboration to understand their business priorities and help them achieve success. 

Responsibilities:

• Manage and lead a team of 4-6 Account Managers to successfully own and develop their accounts, and grow the overall book of business 
• Report on team metrics (activity & pipeline) and provide forecasting to Leadership
• As a member of the Leadership team, contribute to the overall growth and success of the Company
• Collaborate cross-functionally with various teams including: Acquia’s Field Sales, Solutions Engineering, Customer Success, Product, Support and Professional Services to ensure a positive customer experience and customer growth
• Develop and implement internal processes to create seamless management of accounts and measurements of team performance while decreasing roadblocks
• Foster the creation and assignment of upselling and retention goals

Qualifications:

• 2-3 years relevant industry experience
• 3-4 years of account management experience
• Experience managing a pipeline and forecasting sales
• Experience with both renewal and expansion preferred 
• Leader experience is a plus
• Excellent written/verbal skills
• Ability to think strategically and bring structure to team
• Align with Company priorities and devise departmental annual and quarterly goals
• Motivates team and  keeps them focused on highest priorities
• Ability to travel

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

The Manager, Business Development is responsible for developing and running a team that works closely with the sales team to drive the growth of Acquia products from new and existing accounts. The focus will be on coaching Outbound business development representatives, maximizing lead qualification and conversation rates while mentoring the team to ensure they are hitting and excelling key performance metrics. The successful candidate must be able to clearly understand and articulate the Acquia servicing value proposition. The Manager, Business Development will work closely with the sales organization to collaborate, develop plans, and share feedback on marketing campaign effectiveness. Good business judgment and skills will be crucial, as this position will require interaction with prospective customers and senior level management.

Responsibilities

• Manage a team of Outbound Business Development Representatives
• Responsible for successfully leading a team to goal achievement of appointment setting, opportunities, and revenue targets
• Participates as a team member in strategic and tactical planning for the organization
• Responsible for coaching, performance management and career development of the team
• Implements and maintains sales best practices
• Contributes to the development and implementation of rules of engagement as well as policies, procedures and programs
• Responsible for hiring, training and ramp-up of new team members
• Manages performance metrics for team members
• Drives exhaustive lead penetration, high activity standards and pipeline management
• Develops, maintains monthly, quarterly team forecasts and reporting
• Arranges on-going product and competitive trainings
• Supports all tactical management functions
• Suggests improvement to optimize lead qualification process
• Work closely with sales team
• Perform research and intelligence gathering on prospects
• Extend/deepen relationships with customers to further qualify and penetrate accounts and articulate the Acquia message
• Report on team performance by identifying and implementing actions needed for achievement of goals

Qualifications

• Bachelor’s Degree 
• 1-3+ years of relevant, transferable and previous management experience (e.g., inside sales, outbound market research) working closely with a sales team
• Prior enterprise software experience is a plus
• High energy, results oriented, driven professional
• Demonstrated skills mentoring, training and providing feedback
• Excellent business judgment
• Ability to prioritize effectively and work independently
• Ability to work in teams to develop strategies and action plans, and to share results
• Knowledge of technical marketplace and IT organizational structures
• Comfortable interacting with potential clients on the telephone and over email
• Desirable applicants will have knowledge of sales and sales process and familiarity with a CRM Reward

Conclusion 

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

Does the challenge of finding security flaws in custom application code get your mind racing? Can you think like an attacker to misuse and break cloud services? Do you have an interest in compliance and simplifying the process for achieving it? Join Acquia and help enhance the security of the largest sites and brands on the planet, whose Drupal apps are powered by our PaaS platform and SaaS services built on top of many thousands of AWS EC2 instances.

Job Responsibilities:

• Be a Security Champion in an agile Security Engineering team owning and operating the services you build
• Research, specify, and test cloud hosting architectures leveraging your web, database, and OS knowledge
• Debug the toughest distributed systems production issues

Skills:

• 2-6 years of related experience
• Cloud security and compliance experience using AWS (e.g., Firewalls, IDS/IPS systems, DDOS prevention and PCI-DSS, HIPAA, FedRAMP, etc.)
• Strong software development background using any general programming language
• Understanding of Kubernetes
• Passion for websites and website delivery architecture
• Deep, working knowledge of LAMP stack--OS, web server, and database systems (Linux, Apache, and MySQL preferred)
• Linux packages (e.g., Debian or RPM packages); RHEL and Ubuntu experience
• Networking (e.g., TCP/IP, Routing, DNS, load balancing, HTTP caching, clustering, VPN, etc.)
• Holistic understanding of the Internet and hosting from the network layer up through the application layer.
• Excellent organizational and communication skills, both verbal and written
• BS in Computer Science or equivalent experience
• Ability to work effectively across multiple teams and drive results

Preferred Qualifications: 

• Software development using Python or Go
• Experience with threat modeling, especially for web application and web APIs
• Configuration management (e.g., Terraform, CloudFormation, etc.)
• Containerization:  Docker, LXC, etc.
• Kubernetes: Hands-on, working experience securing K8s deployments according to “hard multi-tenancy” guidelines and methods.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

We are seeking an experienced Staff Software Engineer with strong technical skills to join our team to enhance and build robust software used to engage customers through our marketing cloud platform.

As a Staff Software Engineer, you will:

• Be a leader and mentor to the local team
• Partner with other distributed, agile team members to build beautiful and powerful data pipelines, data stores and applications
• Build metadata driven solutions that are reusable and highly configurable
• Automate testing and deployment in Snowflake across AWS, Azure and GCP
• Write and mentor in clean, SOLID, and testable code
• Participate in peer code reviews
• Design modules using industry proven best practices and present it to the team
• Take complete ownership of the modules
• Work on our fully Cloud-based infrastructure developing far reaching modules that have scalability and availability at their core

Skills:

• Expert with hands-on experience of 6-10 years in Snowflake, SQL, data pipelines, data modeling and query optimization
• 4-5 years development experience with Java
• Strong hands-on experience building and operating distributed systems and/or service oriented architectures
• Experience with Agile (e.g. Scrum) and ​TDD
• Strong working experience with Git
• Familiarity with principles of domain-driven design,  clean code best practices, SOLID principles.
• Strong understanding of API design and REST fundamentals
• Knowledge of software testing best practices (unit testing, integration testing, functional testing, etc)
• Experience with big data analytics or real time analytics solutions is preferred

Additional Advantages:

• Experience with high volume data pipelines e.g. Spark, Kafka, Hive
• Hands-on Cloud hosting experience (AWS, GCP, Azure)
• Experience with Infra as Code like Terraform
• Snowflake certification
• Experience with Jenkins and Jenkins Pipelines

Must be available during normal US EST business hours and for a minimum of 40 hours a week.Part of the interview process includes a programming and technical assessment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

We are looking for a highly motivated, collaborative, and engagedPartner Enablement Specialistto help us continue to build a great Partner Ecosystem.  This role requires a strategic thinker with a good understanding of how partner operations function, cross-functional collaboration, and a proven track record of delivering results in a fast-paced scale-up environment. You will be a key player as part of our Partner Operations team.

IN THIS ROLE YOU WILL

• Develop, facilitate and execute a multi-tiered product enablement strategy for a Partner audience including follow-up and reinforcement as needed.
• Deliver enablement via our network of partners including participation in our quarterly boot camps.  Serve as an in-house resource, provide feedback, and certify new partners for successful independent interactions with buyers
• Partner with Product, Product Marketing and Marketing teams to understand key capabilities to highlight to our partners.
• Project manage and/or create product related enablement assets to live in our Partner Portal
• Design and develop creative training solutions including, but not limited to, interactive instructor-led training courses, elearning and blended learning modules, and all related materials and resources
• Refine existing partner curriculum in alignment with evolving business priorities
• Maintain process for product certifications to be completed by our partner audience
• Create and refine a data driven, analytic framework to identify gaps and evaluate the success of our partners.
• Help in the management of our Partner Portal, Salesforce and other tools used as part of our Partner Program (internal and external).

REQUIRED EXPERIENCE, COMPETENCIES AND BEHAVIORS

• Bachelors or advanced degree
• 3+ years’ experience in sales, sales training, or partner operations, preferably for high tech organizations with the demonstrated ability to transfer skills and knowledge to a group and/or individual
• Polished training facilitation skills and expertise.  Experience creating partner enablement assets is a plus.
• Strong understanding of partner / channel operations and processes and techniques utilized by both digital agencies and professional services organizations.
• Strong meeting management and group facilitation skills.  Ability to structure small and large group meetings to achieve pre-defined objectives
• High competency in the following areas: highly collaborative, strong oral and verbal communication, ability to create polished enablement presentations and assets, attention to detail, planning, process and project management, effective decision making, results-oriented, ability to work under pressure and with tight deadlines
• Familiarity with eLearning authoring tools such as Articulate360, Learning Management Systems, and Salesforce a plus
• Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Proactive and innovative mindset that constantly seeks opportunities to enhance processes and workflows internally that will benefit our partners and internal teams.
• Analytical mindset, with the ability to gather and analyze data to drive decisions, insights, and improvements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquiais positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

About the role:

Acquia is seeking a Principal Salesforce Administrator to join the Enterprise Business Systems Team in the Information Technology department. This position will play a pivotal role in continuing to enhance the Salesforce experience of Acquia’s users.

As the Principal Salesforce Administrator you will:

• Serve as a subject matter expert and systems administrator for Salesforce
• Be responsible for the day-to-day configurations, support, maintenance and improvement of Salesforce
• Manage new and existing Salesforce integrations
• Work closely with functional leaders to translate business needs into a recommended design for development
• Implement declarative development solutions to meet business user requirements; work with development team as needed to implement code solutions
• Log, track, prioritize, manage and document issues, bugs, enhancement and feature requests in ticketing system
• Work closely with team members to share best practices, lessons learned, solution details, etc. to help continue growing the team’s knowledge of Salesforce

Minimum Qualifications:

• 8-13 years of experience working as a Salesforce Administrator
• Salesforce Advanced Administrator Certification
• Salesforce Service Cloud Consultant Certification
• Experience supporting, designing, and developing Salesforce in an enterprise environment
• Proven track record of understanding complex business requirements
• Experience troubleshooting and implementing automations such as process builder and flow
• Understanding of CPQ, products and price books
• Experience integrating and configuring managed packages and API integrations such as Intacct, Gainsight, Conga, Mavenlink, etc.
• Ability to support stakeholders throughout the software development lifecycle
• Ability to create test scripts for User Acceptance Testing (UAT) as new features are deployed
• Understanding of deployment best practices, including documenting user acceptance tests/sign offs to ensure the quality of developed solutions prior to production deployment
• Deep understanding of business processes as they relate to the Salesforce application
• Comfortable with APEX code (our goal is to have minimal APEX used)
• Background in consulting is a plus

About You:

You are dependable, reliable, and able to work independently or as a member of a team. You are a self-starter who thrives in a fast-paced environment and unpredictable work environment. You possess strong problem solving abilities, initiative, and the ability to thrive under pressure. Your communication and interpersonal skills are exceptional.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.