Job Title: Technical Program Manager

Job Location: Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Summary: A Project Manager is a member of the Professional Services delivery team that builds and maintains applications on the Acquia Platform on behalf of customers and partners. A Project Manager is responsible for executing a project according to Acquia’s methodology.

Key responsibilities:

• Accountable for delivering successful customer projects using Acquia’s agile development methodology
• Accountable for managing change in order to meet or exceeding project goals, including budget, scope, and timeline goals
• Accountable for accurately communicating project status internally and to customers
• Accountable for providing informed and timely planning, requirements management, and training support to customers
• Accountable for project compliance with Acquia processes and methodologies
• Accountable for continuous improvement of the project management discipline in Acquia’s Professional Services 
• Ad Hoc duties as assigned

Key requirements:

• Experience in project management role within a digital/IT organization
• 6+ years of total exp
• Project Management and/or SCRUM certification
• Direct experience in a client service role
• Superior understanding of content management systems, Drupal strongly preferred
• Excellent written and verbal communication skills

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Associate DXP Support Specialist  / Assoc. Specialist (Tier 1 - Shared Cloud)

Job Location : Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

You’re someone who demonstrates… 

• Passion for the web, open-source, continuous learning, and genuinely helping others succeed
• Curiosity: When you see a problem, you want to know where it came from, how it got there, and then connect the dots to figure out who’s needed to push forward or resolve
• Integrity: You’re not afraid to speak up and challenge the status quo; you do the right thing, especially when it's hard, and even when nobody's watching
• Priority of diversity, equity, and inclusion in your every day to create and sustain an environment of respect

What you’ll be doing…

• Serve as the customer’s first point of contact for their requests via web-based cases, live chat, and phone, ensuring they are handled, monitored, and resolved in a timely manner
• Determine how to best triage, escalate, and/or resolve sophisticated challenges in real time for a diverse, global customer base
• Assist with preliminary troubleshooting and/or advising best practices across our multi-cloud suite, which may even include product updates or software configurations
• Craft clear, concise, and courteous communications to a diverse audience, leading our interactions with customers and other Acquians with empathy
• Collaborate with technical teams (T2-T3 Support, Cloud Ops, Professional Services) and non-technical teams (Customer Success Managers, Account Ops, Billing) to understand the full value of our products
• Utilize available resources like our knowledge based articles and internal documentation to help customers, then make updates and/or suggestions to keep improving them 

Requirements

• Education: Bachelor’s degree preferred, ideally in a STEM related field
• Experience: Minimum of 2 years customer facing experience at a Tech company
• Familiarity with the subscription service business model, especially in B2B, and/or the troubleshooting process is a plus
• Technical Skills: Basic understanding of Mac, Linux, and Windows OS
• Comfortable with LAMP stack and using command line interfaces is required
• Exposure to databases, git basics, site development, PHP development, and/or Drupal skills will make you stand out!
• Communication Skills: Exceptional ability to connect information to people, both written and verbal, in a clear, concise, and empathetic way
• Team Player: You acknowledge and appreciate the effort, contributions, and compromises made by/with others. You believe in the common purpose of varying teams and keep them in mind
• Flexible Hours: ability to work nights and weekends during on-call shifts and holiday coverage
  
  

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Job Title: Technical Account Manager
Job Location: Remote India


Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Summary:

We’re looking for hardworking technical leads, TAMs or architects to bring into the emerging Digital Experience Platform (DXP) industry to advise our growing customer base.

Pivoting on your experience in digital delivery, you’ll be a catalyst for our high-value customers; from global sporting events, international news, media, healthcare and more.

As a Technical Account Manager at Acquia, you’ll have the opportunity to work across multiple accounts, technologies, projects and potentially countries; expediting your own growth and cross-pollinating solved problems between customers. You’ll work with a small portfolio of high-value customers and build strong relationships with them.

The Consultancy:

• Listen to customers. Identify their business drivers.
• Build platform strategies to achieve customer business goals.
• Consult on a wide variety of technical and strategic topics, including standard methodologies and delivery strategies with Acquia products, including cloud hosting.
• Identify business risks and technical solutions to mitigate them.
• Connect customers with other subject matter specialists within Acquia.
• Connect with customers with clarity and courtesy – verbally and in writing.
• Work with customers across media such as video calls, phone conferences, email, chat.
• Efficiently balance multiple requests from multiple customers.
• Collaborate with other global team members on technical and customer service challenges.
• Be open to occasional travel.

Your Unique Skills:

• You can communicate with partners across the business at different levels (e.g. developer vs a head of digital).
• You can translate technical discussions for non-technical audiences and vice versa.
• You can provide excellent customer service.
• When problem-solving, you can go down-the-rabbit-hole quickly and are comfortable under pressure to produce next steps.
• You can use data and insight to drive customer decision making.
• Ability to efficiently prioritize a large number of competing requests.
• Performs work with (internal and external) customer happiness in mind, while not compromising the integrity of the work.
• Excellent interpersonal, team cooperation, and communication skills.
• Listens and probes to understand, diagnose and understand what matters most to others. Values the input and insights of others.

Your Experience Required

• You have 8-12 yrs Drupal experience and a developer background with WCM/CMS.
• You’ve learned from failure and thrive with feedback.
• You’ve contributed to open source projects and participated in open source communities.
• You’ve led a delivery team, architected a solution or are an SME in a specific field.
• You’ve had exposure to enterprise or government delivery environments.

Your Character:

• You’re naturally motivated to resolve hard problems. You can jump in and own It.
• You give back more. You find ways to build and grow customers and colleagues.
• You’re autonomous and driven; committed to awesome.
• You do the right thing for your customer and by your colleagues.
• You dare to be different. You can think differently and be willing to act on it.

Preferred

• Languages Portuguese/Spanish

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Manager DXP Support
Job Location : Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Who you are…

Our ideal candidate will have a strong service background at an Enterprise level company, and as part of a Global Support organization successfully delivering 24/7 Mission Critical Coverage. 

You demonstrate outstanding interpersonal skills and align with Acquia’s core values. We’re looking for someone with a ‘can-do’ attitude who will challenge the status-quo while still ensuring that team morale remains high. This role reports to the Director of Global Support.

What you’ll focus on…

• Team Leadership: Manage, mentor, and develop a team of technical support engineers to ensure high performance and professional growth
• Customer Support: Oversee the resolution of customer issues, ensuring timely and accurate responses to support tickets, emails, and phone calls
• Performance Monitoring: Track team performance metrics, analyze data, and implement improvements to enhance efficiency and customer satisfaction
• Process Improvement: Develop and refine support processes, policies, and procedures to ensure consistency and quality in customer interactions
• Training and Development: Organize training sessions for the support team to keep them updated on product knowledge and best practices
• Escalation Management: Handle escalated customer issues, working closely with other departments to resolve complex problems
• Reporting: Prepare regular reports on support team performance, customer feedback, and key metrics for senior management
• Collaboration: Work closely with peers, Product Engineering, Cloud Operations and a multitude of teams to provide customer insights and feedback

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology or Systems, or a related field
• Experience: Minimum of 8 years in technical support, with at least 2 years in a managerial or supervisory role
• Technical Skills: Strong understanding of SaaS products, Cloud Technologies, and technical troubleshooting
• Leadership: Proven ability to lead, motivate, and develop a high-performing team
• Communication Skills: Excellent ability to convey information clearly, in both written and verbal forms, to a variety of audiences ie. technical and non-technical customers
• Problem Solving: Strong analytical and problem-solving skills, with a customer-centric approach
• Interpersonal Skills: Ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions
• Tools: Proficiency with support ticketing systems, CRM software, and other relevant tools

• Proactive: Have an idea  or notice an inefficiency? Acquia Support empowers individuals to directly improve the experience of your team and/or the customer with regular feedback.
• Flexible: Be able to work in 24x7 operating model (either of the available shift hours)
  
  

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Job Title: Associate Cloud Operations Engineer

Job Location: Remote, India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Roles and Responsibilities:

Cloud Infrastructure Management:

Assist in setting up and maintaining AWS services such as EC2, S3, RDS, and VPC.

Perform basic monitoring of cloud resources using tools like AWS CloudWatch.

Support cloud backup and disaster recovery processes.

Incident Response:

Participate in initial incident response for issues in the AWS environment.

Escalate complex issues to senior engineers.

Documentation and Reporting:

Help document cloud setups and configurations.

Prepare reports on cloud resource utilization and incident logs.

Linux System Maintenance:

Assist in the installation, configuration, and maintenance of Linux servers.

Monitor system performance and report any issues.

Apply basic security patches and updates under supervision.

User and Access Management:

Help manage user accounts and access rights on Linux systems.

Backup and Recovery:

Support backup operations and participate in recovery drills.

Application Support:

Assist in deploying and managing web applications on Linux servers.

Perform basic monitoring of web application performance and uptime.

Support the updating and patching of web applications.

Collaboration with Development Teams:

Work with development teams to understand application requirements and assist in deployment strategies.

Key Skill Requirements:

Foundational Knowledge:

• Total 1-3 yrs of total exp and basic understanding of AWS cloud services, Linux system administration, and web application architecture.
• US hours shift 5.30pm-2.30am OR 12.30am-9.30am IST
• Weekly off will be either Friday-Saturday or Sunday- Monday

Problem-Solving Skills:

Ability to identify and solve entry-level technical issues.

Communication and Collaboration:

Effective communication skills for working with team members and documenting processes.

Learning and Adaptability:

Eagerness to learn and grow in the fields of cloud operations, Linux administration, and web application management.

Attention to Detail:

Careful attention to detail in monitoring systems and reporting issues.

Professional Development:

Training and Certification:

Pursue relevant training and certifications, such as AWS Certified Cloud Practitioner, Linux certifications (e.g., CompTIA Linux+), and others relevant to web application administration.

Mentorship and Feedback:

Seek feedback and mentorship from senior team members to improve skills and knowledge.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

You’re someone who demonstrates:

• Passion for the web, open-source, continuous learning, and genuinely helping others succeed
• Curiosity: When you see a problem, you want to know where it came from, how it got there, and then connect the dots to figure out who’s needed to push forward or resolve
• Integrity: You’re not afraid to speak up and challenge the status quo; you do the right thing, especially when it's hard, and even when nobody's watching
• Priority of diversity, equity, and inclusion in your every day to create and sustain an environment of respect

What you’ll be doing:

• Serve as the customer’s first point of contact for their requests via web-based cases, live chat, and phone, ensuring they are handled, monitored, and resolved in a timely manner
• Determine how to best triage, escalate, and/or resolve sophisticated challenges in real time for a diverse, global customer base
• Assist with preliminary troubleshooting and/or advising best practices across our multi-cloud suite, which may even include product updates or software configurations
• Craft clear, concise, and courteous communications to a diverse audience, leading our interactions with customers and other Acquians with empathy
• Collaborate with technical teams (T2-T3 Support, Cloud Ops, Professional Services) and non-technical teams (Customer Success Managers, Account Ops, Billing) to understand the full value of our products
• Utilize available resources like our knowledge based articles and internal documentation to help customers, then make updates and/or suggestions to keep improving them 

Requirements:

• Education: Bachelor’s degree preferred, ideally in a STEM related field
• Experience: Minimum of 2 years customer facing experience at a Tech company
• Familiarity with the subscription service business model, especially in B2B, and/or the troubleshooting process is a plus
• Technical Skills:Basic understanding of Mac, Linux, and Windows OS
• Comfortable with LAMP stack and using command line interfaces is required
• Exposure to databases, git basics, site development, PHP development, and/or Drupal skills will make you stand out!
• Communication Skills: Exceptional ability to connect information to people, both written and verbal, in a clear, concise, and empathetic way
• Team Player:You acknowledge and appreciate the effort, contributions, and compromises made by/with others. You believe in the common purpose of varying teams and keep them in mind
• Flexible Hours: ability to work nights and weekends during on-call shifts and holiday coverage

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

You’re someone who demonstrates:

• Passion for the web, open-source, and genuinely helping others
• A core understanding of your role, responsibilities, and the common purpose of the team within the company
• A teamwork mindset: Acknowledging and appreciating others’ efforts, contributions, and compromises is a priority for you. You have respect for team decisions.
• Courage: You care more about doing the right thing, even when it’s hard, than being right.
• Integrity: Acquia's core values and behaviors are aligned with yours

What you’ll be doing:

• Assisting customers by addressing and resolving their data and/or product interface challenges
• Using your problem-solving, critical thinking, and multitasking skills to provide a world-class support experience
• Creating and updating team Knowledge-Base articles, Troubleshooting Guides, FAQ’s, and other support-related collateral
• Maintaining a detailed understanding of our product architecture, technical components, and application functionality
• Developing leadership skills through your curiosity, ownership of issues, mentoring, and courage to challenge the status quo

Requirements:

• Experience: Minimum of 3 years in a technical support organization or similar
  • Exposure to SaaS products, cloud technologies, and technical troubleshooting is a plus
• Technical Skills: Clear understanding of the LAMP stack and comfortable using the command line / bash
  • Experience in site development, PHP development, and/or demonstrable Drupal 7/10 skills is a must
• Communication Skills: Strong ability to convey information clearly, both written and verbal, to a variety of audiences, ie. technical and non-technical customers
• Interpersonal Skills: Ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions
• Problem Solving: Strong analytical and problem-solving skills, with a customer-centric approach
• Tools: Familiarity with support ticketing systems, CRM software, and other relevant tools
• Education: Bachelor’s degree preferred, ideally in Computer Science, Information Technology or Systems, or a related field

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

DXP Support Engineer 
Job Location : Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

You’re someone who demonstrates…

• Passion for the web, open-source, and genuinely helping others
• A core understanding of your role, responsibilities, and the common purpose of the team within the company
• A teamwork mindset: Acknowledging and appreciating others’ efforts, contributions, and compromises is a priority for you. You have respect for team decisions.
• Courage: You care more about doing the right thing, even when it’s hard, than being right.
• Integrity: Acquia's core values and behaviors are aligned with yours

What you’ll be doing…

• Assisting customers by addressing and resolving their data and/or product interface challenges
• Using your problem-solving, critical thinking, and multitasking skills to provide a world-class support experience
• Creating and updating team Knowledge-Base articles, Troubleshooting Guides, FAQ’s, and other support-related collateral
• Maintaining a detailed understanding of our product architecture, technical components, and application functionality
• Developing leadership skills through your curiosity, ownership of issues, mentoring, and courage to challenge the status quo

Requirements

• Education: Bachelor’s degree preferred, ideally in Computer Science, Information Technology or Systems, or a related field
• Experience: Minimum of 3 years in a technical support organization or similar
• Exposure to SaaS products, cloud technologies, and technical troubleshooting is a plus
• Technical Skills: Clear understanding of the LAMP stack and comfortable using the command line / bash
• Experience in site development, PHP development, and/or demonstrable Drupal 7/10 skills is a plus
• Communication Skills: Strong ability to convey information clearly, both written and verbal, to a variety of audiences, ie. technical and non-technical customers
• Interpersonal Skills: Ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions
• Problem Solving: Strong analytical and problem-solving skills, with a customer-centric approach
• Tools: Familiarity with support ticketing systems, CRM software, and other relevant tools

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. 

We’re looking for aDirector of Customer Education and Support to lead the strategic vision, execution, and continuous improvement of our professional learning and customer support functions. This individual will oversee teams responsible for designing, delivering, and optimizing training programs and support services that drive customer engagement, satisfaction, and retention. As a leader within the Customer Success department, this individual will be responsible for ensuring that our customers are empowered to maximize the value of NoRedInk. 

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of Professional Learning Specialists, Instructional Content Specialists, and Customer Support professionals to ensure high performance and career growth.
• Foster a customer-centric culture within the team, ensuring high levels of engagement, satisfaction, and retention.

Strategy & Execution

• Develop and implement a comprehensive customer education strategy that aligns with the company’s goals and enhances the customer journey.
• Establish KPIs and success metrics to measure the impact of customer education programs on customer satisfaction, product adoption, and retention.
• Stay current with trends and research in education, and incorporate innovative practices into professional services programs. 
• Engage with key customers to understand their goals and challenges, using these insights to inform the ongoing evolution of customer education and support initiatives.

Program Management

• Oversee the creation and delivery of scalable, high-quality training programs, including onsite, virtual, and self-paced learning solutions.
• Drive the development of content and resources that address the diverse needs of our customers, from onboarding to advanced product usage.
• Ensure the customer support function provides timely and effective solutions, contributing to an overall positive customer experience.

Cross-functional collaboration 

• Collaborate closely with cross-functional teams, including Product, Marketing, Sales, and Customer Success, to ensure a unified approach to customer engagement and education.
• Serve as a voice of the customer within the organization, advocating for customer needs and feedback in product development and service delivery.

You are right for this role if you:

• Can think both strategically and tactically - you can see the big picture and know what is required to make it a reality
• Are exceptional at communication (written and verbal), negotiation, and relationship-building skills, with the ability to engage and influence stakeholders at all levels of the organization.
• Have strong problem-solving skills and the ability to thrive in fast-paced, changing situations, remaining calm under pressure and driving towards solutions.
• Have experience scaling customer education programs to meet the needs of diverse customer segments, from tech-touch to enterprise-level.
• Have experience leading and scaling a customer support function including expertise with Zendesk and collaboration with product and engineering on customer feedback
• Are dedicated to helping those around you, including direct reports, team members, and customers, reach their full potential; willing to roll up your sleeves and dive into the details.

Requirements:

• 7+ years of experience in customer education, professional learning, or a related field, with at least 3 years of experience managing a high-performing remote team preferably at an edtech company.
• Minimum of 4 years of experience in K12 education, including classroom teaching and facilitating professional development.  
• Proven track record of designing and scaling customer education programs in a fast-paced, technology-driven environment.
• Excellent analytical and problem-solving skills with a demonstrated ability to develop strategies based on data-driven insights.
• Strong leadership and team management skills, with the ability to inspire and develop talent.
• Proficiency in learning management systems (LMS), customer support tools, and other relevant technologies (preferably Zendesk and Skilljar).
• Experience working within a customer success function and collaborating with cross-functional teams.

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

1. If on LinkedIn, please ensure it is a posting associated with ourLI site

2. Verify the link is accurate by visiting ourcareers page

3. Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

At Acquia, we're revolutionizing digital experiences. As an innovator in the tech industry, our platform built around Drupal empowers the most ambitious brands to embrace innovation, creating meaningful customer interactions. We thrive on community and collaboration, giving our clients the tools and freedom to shape the future on their terms. Recognized as one of North America’s fastest-growing software companies by Deloitte and Inc. Magazine, and consistently rated as a top workplace by the Boston Business Journal, Acquia is building tomorrow’s web today.

About the Role...
Acquia is seeking a Product Designer dedicated to crafting engaging digital experiences through simple, clear, and systematic design. You will journey through various stages of fidelity, from the initial problem statement and concept exploration to delivering design specifications developed into functional, reliable, and delightful user interfaces. You will collaborate closely with product and engineering teams to deliver exceptional user-focused value.

You will join a talented and diverse team of designers, researchers, content strategists, and service designers dedicated to helping Acquia grow its product portfolio.

Responsibilities

• Design Integration: Support design efforts throughout Acquia’s product and service portfolio.
• Artifact Creation: Produce a variety of design artifacts (user stories, journeys, wireframes, prototypes, testing summaries, and dev specifications) to guide product teams.
• Collaboration: Facilitate cross-functional working and feedback sessions with Product Managers, Engineers, and other stakeholders.
• User Advocacy: Champion user needs for usability and accessibility within cross-functional teams.
• Design Methods: Promote human-centered design methods and best practices.
• User Research Collaboration: Work with design researchers to fully understand customer needs and advocate for designs that address them.
• Impact Measurement: Collaborate with Product teams to understand user problems, define requirements, and measure user satisfaction and impact.
• Research Identification: Work with the broader team to identify research needs and customer experience improvement opportunities.
• Prototype Testing: Create, collaborate, and run prototype tests to gather user data and mitigate bias.
• Proactive Contribution: Take on tasks proactively without needing direction from leadership.
• Team Environment: Demonstrate a commitment to improving the team environment.

Required skills

• Experience: 3+ years of experience with Product (UX/UI or other adjacent forms of) design; other relevant experience in adjacent fields considered.
• Design Understanding: Thorough understanding of design thinking, user-centered design, interaction design, and heuristics.
• Software Proficiency: Proficiency in Figma, Sketch, Adobe XD, or similar tools.
• User Engagement: Experience in prototype testing, user interviews, usability studies, or remote field studies.
• Presentation Skills: Ability to effectively present the value of design solutions to various stakeholders.
• Accessibility Awareness: Familiarity with accessibility standards and considerations.
• Design Systems: Experience with or contribution to a design system.
• Continuous Learning: Willingness to learn and embrace emerging technologies and approaches.
• Attention to Detail: Strong attention to detail and clear communication skills.

Extra Credit

• SaaS Design: Experience designing SaaS products or services.
• Development Practices: Familiarity with agile software development best practices and cloud architecture.
• Enterprise Experience: Experience with enterprise software design/development.
• Atomic Design: Experience with Atomic design.

IAcquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

About Role...
Acquia is seeking an Associate Product Designer dedicated to crafting engaging digital experiences through simple, clear, and systematic design. You will journey through various stages of fidelity, from the initial problem statement and concept exploration to delivering design specifications developed into functional, reliable, and delightful user interfaces. You will collaborate closely with product and engineering teams to deliver exceptional user-focused value.

You will join a talented and diverse team of designers, researchers, content strategists, and service designers dedicated to helping Acquia grow its product portfolio.

Responsibilities

• Design Integration: Support design efforts throughout Acquia’s product and service portfolio.
• Artifact Creation: Produce a variety of design artifacts (user stories, journeys, wireframes, prototypes, testing summaries, and dev specifications) to guide product teams.
• Collaboration: Facilitate cross-functional working and feedback sessions with Product Managers, Engineers, and other stakeholders.
• User Advocacy: Champion user needs for usability and accessibility within cross-functional teams.
• Design Methods: Promote human-centered design methods and best practices.
• User Research Collaboration: Work with design researchers to fully understand customer needs and advocate for designs that address them.
• Impact Measurement: Collaborate with Product teams to understand user problems, define requirements, and measure user satisfaction and impact.
• Research Identification: Work with the broader team to identify research needs and customer experience improvement opportunities.
• Prototype Testing: Create, collaborate, and run prototype tests to gather user data and mitigate bias.
• Proactive Contribution: Take on tasks proactively without needing direction from leadership.
• Team Environment: Demonstrate a commitment to improving the team environment.

Required skills

• Experience: 1 year of experience with Product (UX/UI or other adjacent forms of) design; other relevant experience in adjacent fields considered. Will accept entry level applicants. 
• Design Understanding: Understanding of design thinking, user-centered design, interaction design, and heuristics.
• Software Proficiency: Skilled in Figma, Sketch, Adobe XD, or similar tools.
• User Engagement: Understanding of prototype testing, user interviews, usability studies, or remote field studies.
• Presentation Skills: Ability to present the value of design solutions to various stakeholders.
• Accessibility Awareness: Familiarity with accessibility standards and considerations.
• Design Systems: Experience with or contribution to a design system.
• Continuous Learning: Willingness to learn and embrace emerging technologies and approaches.
• Attention to Detail: Strong attention to detail and clear communication skills.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

About Role...
Acquia is seeking a Lead Product Designer dedicated to crafting engaging digital experiences through simple, clear, and systematic design. You will journey through various stages of fidelity, from the initial problem statement and concept exploration to delivering design specifications developed into functional, reliable, and delightful user interfaces. You will collaborate and engage closely with product design, product, and engineering teams to deliver exceptional user-focused value.

You will join a talented and diverse team of designers, researchers, content strategists, and service designers dedicated to helping Acquia grow its product portfolio.

Responsibilities

• Team Leadership: Ensure design colleagues have the information they need to complete projects.
• Design Feedback: Provide feedback and on-the-job training to design team members. 
• Quality Assurance: Ensure that all project deliverables are delivered on time and to quality standards.
• Design Integration: Support design efforts throughout Acquia’s product and service portfolio.
• Proactive Contribution: Take on tasks proactively without needing direction from leadership.
• Team Environment: Demonstrate a commitment to improving the team environment.
• Artifact Creation: Produce a variety of design artifacts (user stories, journeys, wireframes, prototypes, testing summaries, and dev specifications) to guide product teams.
• Collaboration: Facilitate cross-functional working and feedback sessions with Product Managers, Engineers, and other stakeholders.
• User Advocacy: Champion user needs for usability and accessibility within cross-functional teams.
• Design Methods: Promote human-centered design methods and best practices.
• User Research Collaboration: Work with design researchers to fully understand customer needs and advocate for designs that address them.
• Impact Measurement: Collaborate with Product teams to understand user problems, define requirements, and measure user satisfaction and impact.
• Research Identification: Work with the broader team to identify research needs and customer experience improvement opportunities.
• Prototype Testing: Create, collaborate, and run prototype tests to gather user data and mitigate bias.

Required skills

• Experience: 5+ years of experience with Product (UX/UI or other adjacent forms of) design; other relevant experience in adjacent fields considered.
• Design Understanding: Thorough understanding of design thinking, user-centered design, interaction design, and heuristics.
• Software Proficiency: Proficiency in Figma, Sketch, Adobe XD, or similar tools.
• User Engagement: Experience in prototype testing, user interviews, usability studies, or remote field studies.
• Presentation Skills: Ability to effectively present the value of design solutions to various stakeholders.
• Accessibility Awareness: Familiarity with accessibility standards and considerations.
• Design Systems: Experience with or contribution to a design system.
• Continuous Learning: Willingness to learn and embrace emerging technologies and approaches.
• Attention to Detail: Strong attention to detail and clear communication skills.

Extra Credit

• SaaS Design: Experience designing SaaS products or services.
• Development Practices: Familiarity with agile software development best practices and cloud architecture.
• Enterprise Experience: Experience with enterprise software design/development.
• Atomic Design: Experience with Atomic design.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquiais positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

About the role:

As a Senior Site Reliability Engineer, you will be a key player in designing, implementing, and maintaining our CI/CD pipelines, cloud infrastructure, and monitoring solutions. Your expertise in tools like ArgoCD, Kubernetes, and cloud-native architecture will help us achieve operational excellence at scale. You will work closely with engineering teams to ensure they have the right infrastructure in place to deploy rapidly, safely, and reliably.

This is a hands-on role for someone who thrives in an environment where automation is the goal, reliability is the baseline, and scalability is second nature. You won’t just be maintaining systems—you’ll be innovating, designing new ways to make our infrastructure smarter and our development faster.

Job Responsibilities: 

• CI/CD Pipeline Mastery: Design, build, and optimize continuous integration and continuous deployment (CI/CD) pipelines using ArgoCD, Jenkins, or similar tools. Ensure zero-downtime, fully automated deployment pipelines.
• Infrastructure as Code (IaC): Build and manage scalable, reliable infrastructure using Terraform, Kubernetes, and other IaC tools. Ensure everything is automated—from deployments to monitoring—so that infrastructure becomes a self-service platform.
• Cloud Expertise: Architect and manage cloud environments (AWS, GCP, or Azure), focusing on cost optimization, scalability, and performance. Implement disaster recovery, fault tolerance, and high availability strategies.
• Monitoring and Alerting: Implement comprehensive monitoring solutions using Prometheus, Grafana, ELK, and Datadog to detect and resolve performance bottlenecks before they impact customers. Design and implement automated alerts for proactive system health monitoring.
• DevOps Advocacy: Champion the culture of DevOps across teams—promote best practices, encourage adoption of new technologies, and drive a continuous learning mindset within the engineering teams. Be the go-to person for CI/CD, infrastructure scaling, and deployment automation.
• SRE Mindset: Focus on building systems that are resilient by design, automating processes that improve reliability, and implementing Service Level Objectives (SLOs) to align engineering efforts with operational goals.
• Security-First Approach: Collaborate with security teams to implement robust security practices, from container security to infrastructure hardening. Automate security checks within the pipeline for compliance and vulnerability management.
• Collaboration with Engineering Teams: Work hand-in-hand with product development teams to understand their needs, integrate CI/CD practices into their workflows, and provide a fast, reliable, and secure path from code to production.

Skills:

• BS in Computer Science or a comparable field of study, or equivalent practical experience.
• Experience working with one or more of: Go, Python, Ruby, PHP, Java or Javascript. 
• Experience with Unix/Linux systems administration using the CLI.
• Fundamental understanding of TCP/UDP networking concepts
• Solid oral and written communications skills.
• CI/CD Expertise: Extensive hands-on experience with CI/CD tools such as ArgoCD, Jenkins, CircleCI, or GitLab CI. Ability to design and implement pipelines that ensure rapid, reliable deployments.
• Kubernetes Guru: Strong understanding and experience with Kubernetes, Helm, and container orchestration. Ability to scale and manage microservices in production.
• Cloud Mastery: Proficient in at least one major cloud provider—AWS, GCP, or Azure. Experience with multi-cloud or hybrid-cloud architecture is a plus.
• IaC Champion: Proficiency in Terraform, Ansible, or CloudFormation to manage infrastructure as code. Familiarity with GitOps workflows and version-controlled infrastructure.
• Monitoring & Observability: Strong experience with monitoring tools like Prometheus, Grafana, Datadog, ELK, or New Relic. Ability to build custom dashboards and alerting systems.
• Security-Focused: Deep understanding of security best practices in DevOps, including container security, CI/CD pipeline security, and cloud infrastructure hardening.
• Problem Solver: Excellent troubleshooting skills with the ability to diagnose issues across a variety of environments, from code to infrastructure.
• Collaboration Skills: Ability to work effectively in cross-functional teams, influencing peers and driving adoption of best practices across the organization.

Preferred Qualifications: 

• 5-9 years of hands-on experience as a DevOps Engineer, SRE, or related role in a cloud-native environment.
• Deep knowledge of CI/CD pipelines, especially using ArgoCD or similar tools.
• Proven expertise in cloud platforms (AWS, GCP, Azure), with experience building and managing scalable, reliable infrastructure.
• Strong scripting skills in Python, Go, or Bash.
• Experience with service mesh architectures like Istio or Linkerd is a plus.
• SRE Certification (or equivalent experience) is a bonus.
• Certified Kubernetes Administrator (CKA) is preferred.
• A passion for automation, observability, and reliability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquiais positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

About the role:

As a Staff Site Reliability Engineer, you will be a key player in designing, implementing, and maintaining our CI/CD pipelines, cloud infrastructure, and monitoring solutions. Your expertise in tools like ArgoCD, Kubernetes, and cloud-native architecture will help us achieve operational excellence at scale. You will work closely with engineering teams to ensure they have the right infrastructure in place to deploy rapidly, safely, and reliably.

This is a hands-on role for someone who thrives in an environment where automation is the goal, reliability is the baseline, and scalability is second nature. You won’t just be maintaining systems—you’ll be innovating, designing new ways to make our infrastructure smarter and our development faster.

Job Responsibilities: 

• CI/CD Pipeline Mastery: Design, build, and optimize continuous integration and continuous deployment (CI/CD) pipelines using ArgoCD, Jenkins, or similar tools. Ensure zero-downtime, fully automated deployment pipelines.
• Infrastructure as Code (IaC): Build and manage scalable, reliable infrastructure using Terraform, Kubernetes, and other IaC tools. Ensure everything is automated—from deployments to monitoring—so that infrastructure becomes a self-service platform.
• Cloud Expertise: Architect and manage cloud environments (AWS, GCP, or Azure), focusing on cost optimization, scalability, and performance. Implement disaster recovery, fault tolerance, and high availability strategies.
• Monitoring and Alerting: Implement comprehensive monitoring solutions using Prometheus, Grafana, ELK, and Datadog to detect and resolve performance bottlenecks before they impact customers. Design and implement automated alerts for proactive system health monitoring.
• DevOps Advocacy: Champion the culture of DevOps across teams—promote best practices, encourage adoption of new technologies, and drive a continuous learning mindset within the engineering teams. Be the go-to person for CI/CD, infrastructure scaling, and deployment automation.
• SRE Mindset: Focus on building systems that are resilient by design, automating processes that improve reliability, and implementing Service Level Objectives (SLOs) to align engineering efforts with operational goals.
• Security-First Approach: Collaborate with security teams to implement robust security practices, from container security to infrastructure hardening. Automate security checks within the pipeline for compliance and vulnerability management.
• Collaboration with Engineering Teams: Work hand-in-hand with product development teams to understand their needs, integrate CI/CD practices into their workflows, and provide a fast, reliable, and secure path from code to production.

Skills:

• BS in Computer Science or a comparable field of study, or equivalent practical experience.
• Experience working with one or more of: Go, Python, Ruby, PHP, Java or Javascript. 
• Experience with Unix/Linux systems administration using the CLI.
• Fundamental understanding of TCP/UDP networking concepts
• Solid oral and written communications skills.
• CI/CD Expertise: Extensive hands-on experience with CI/CD tools such as ArgoCD, Jenkins, CircleCI, or GitLab CI. Ability to design and implement pipelines that ensure rapid, reliable deployments.
• Kubernetes Guru: Strong understanding and experience with Kubernetes, Helm, and container orchestration. Ability to scale and manage microservices in production.
• Cloud Mastery: Proficient in at least one major cloud provider—AWS, GCP, or Azure. Experience with multi-cloud or hybrid-cloud architecture is a plus.
• IaC Champion: Proficiency in Terraform, Ansible, or CloudFormation to manage infrastructure as code. Familiarity with GitOps workflows and version-controlled infrastructure.
• Monitoring & Observability: Strong experience with monitoring tools like Prometheus, Grafana, Datadog, ELK, or New Relic. Ability to build custom dashboards and alerting systems.
• Security-Focused: Deep understanding of security best practices in DevOps, including container security, CI/CD pipeline security, and cloud infrastructure hardening.
• Problem Solver: Excellent troubleshooting skills with the ability to diagnose issues across a variety of environments, from code to infrastructure.
• Collaboration Skills: Ability to work effectively in cross-functional teams, influencing peers and driving adoption of best practices across the organization.

Preferred Qualifications: 

• 8-13 years of hands-on experience as a DevOps Engineer, SRE, or related role in a cloud-native environment.
• Proven experience mentoring junior team-members. 
• Deep knowledge of CI/CD pipelines, especially using ArgoCD or similar tools.
• Proven expertise in cloud platforms (AWS, GCP, Azure), with experience building and managing scalable, reliable infrastructure.
• Strong scripting skills in Python, Go, or Bash.
• Experience with service mesh architectures like Istio or Linkerd is a plus.
• SRE Certification (or equivalent experience) is a bonus.
• Certified Kubernetes Administrator (CKA) is preferred.
• A passion for automation, observability, and reliability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

The Revenue Operations Specialist, Partners will be responsible for various analytics needs, including pricing analysis, ad hoc projects, internal management reporting, partner reporting, partner auditing, and providing support to the management team in the evaluation and tracking of business operations

Responsibilities

• The self-motivated individual will be required to organize, plan, and execute assigned duties to meet deadlines and manage changing priorities in a dynamic environment
• The position will require vision for process/approach development and improvement, technical data skills to pull data, analytical experience to understand the data, and communication skills to summarize and present to a cross functional audience
• Collect, format, analyze, reconcile and implement new partner pricing updates
• Research, match, and maintain Partner Deal Registration metrics
• Track and report on metrics in relation to our Regional Partner Managers
• Work with partners to assist with daily needs and special projects.
• Assist in the sandbox provisioning process for our partner’s needs
• Collaborate with team members and external parties to gather and analyze operational performance metrics
• Proactively seek to identify opportunities to create efficiencies and reduce COGS spend, including ownership of projects to develop and improve processes, improving cost traceability across our systems, providing data relevant to contract negotiations and supporting a variety of other efforts meant to drive improved margins

Qualifications:

• Strong organizational and time management skills
• Desire and interest in working in a high-volume office atmosphere
• Ability to multitask and quickly shift focus
• Ability to complete multi-step tasks with a high-level of accuracy
• Excellent team-work, interpersonal, communication, and customer service skills
• Strong work ethic

Desired Experience:

• Three (3) plus years working in Business systems management, Sales operations or Marketing operations
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong working knowledge of Google Suite
• Strong working knowledge of Salesforce
• Experience working enterprise BI/reporting software such as Domo is a plus.

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TMcompany in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

About the role…

As the Manager of Data Engineering (Product Manager for Internal EDP), you will drive the vision and execution of Acquia's Enterprise Data Platform (EDP). This internal product is a critical component of our data-driven strategy, enabling real-time analytics, AI, and predictive insights. You will work closely with cross-functional teams, including engineering, business, and product teams, to translate complex requirements into scalable technical solutions.

You must possess both a deep understanding of data engineering and the ability to communicate complex technical concepts in a clear and compelling manner to a diverse audience. With an entrepreneurial mindset, you will spearhead the development and adoption of the EDP across internal teams, acting as a key advocate for this internal product. Your success will depend on your ability to collaborate across functions, gather requirements, and effectively sell the vision of the platform.

Job Responsibilities: 

• Product Ownership: Own the vision, strategy, and roadmap for Acquia’s Enterprise Data Platform, ensuring alignment with business objectives and user needs.
• Cross-Functional Collaboration: Collaborate with engineering, data science, business, and product teams to gather requirements and ensure successful implementation of data pipelines and platform features.
• Intrapreneurial Leadership: Drive the adoption of the EDP within the organization by effectively communicating its value and working to overcome any resistance. Champion the platform internally as a key driver for real-time analytics and AI/ML applications.
• Stakeholder Management: Serve as the primary point of contact for stakeholders across various business units, managing expectations, priorities, and timelines.
• Technical Understanding: Work closely with the data engineering team to ensure that the technical architecture of the platform is robust, scalable, and meets business requirements. You will be expected to understand the underlying technology, including ETL pipelines, data lakes, data warehouses, and real-time analytics.
• Agile Product Management: Lead sprint planning, backlog grooming, and sprint reviews with engineering teams. Define user stories, prioritize the backlog, and ensure timely delivery of features.
• Advocacy and Communication: Clearly communicate the product vision and the technical details of the platform to both technical and non-technical stakeholders, from engineering teams to C-level executives. Ensure alignment and buy-in from all parts of the organization.
• Market Research & Innovation: Stay up to date on the latest trends in data engineering, analytics, and cloud technologies to inform the development of the platform. Constantly seek opportunities to innovate and improve the platform’s capabilities.
• Product Metrics: Define success metrics and KPIs to measure platform adoption, data quality, and business impact. Continuously analyze these metrics to inform future development priorities.
• User Feedback: Gather and prioritize user feedback through surveys, interviews, and usability studies, ensuring the platform evolves to meet the needs of its users.

Skills:

• Excellent Communication: Strong ability to communicate technical concepts to both technical and non-technical audiences, with a particular focus on the value of the EDP.
• Data Engineering Understanding: Solid understanding of data pipelines, ETL processes, data lakes (S3), data warehouses (e.g., Snowflake), and real-time analytics tools.
• Cross-Functional Collaboration: Proven experience working with cross-functional teams to gather requirements and translate them into technical solutions.
• Intrapreneurial Spirit: A self-starter who is comfortable championing new ideas, building support for them, and leading initiatives with little oversight.
• Product Management: Experience with Agile methodologies, managing product backlogs, writing user stories, and prioritizing development sprints.
• Stakeholder Management: Strong stakeholder management skills, with the ability to manage competing priorities and navigate complex organizational structures.
• Technical Background: Understanding of the technical intricacies of data pipelines and platforms, with the ability to work closely with engineers to make informed technical decisions.

Preferred Qualifications: 

• 5+ years of experience in product management, technical program management, or data engineering leadership roles. A total of more than 8 years of experience. 
• Proven track record of managing data products or platforms in an enterprise environment.
• Experience with cloud platforms (AWS, GCP, or Azure) and services like S3, Snowflake, and data pipeline orchestration tools.
• Familiarity with Meltano, Dagster, dbt, or similar ETL/ELT and orchestration frameworks.
• Strong understanding of Agile methodologies, including managing backlogs, sprint planning, and grooming sessions.
• Entrepreneurial mindset, with the ability to work independently and take ownership of a product vision.
• Strong presentation and storytelling skills, with the ability to persuade and engage stakeholders.
• CSPO or SAFe Product Owner/Product Manager certification is a plus.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

About the Role...

We are seeking a passionate UX Researcher to shape and define user experiences for our emerging digital experience platform product line. If you believe in the transformative power of user experience and have the drive to create elegant, powerful product experiences.

You will join a talented and diverse team of designers, researchers, content strategists, and service designers dedicated to helping Acquia grow its product portfolio.

Responsibilities

• Research and Insights: Understand project goals and execute comprehensive research plans.
• Actionable Recommendations: Translate research insights into actionable guidelines for design and implementation.
• Study Preparation: Develop study plans, moderator guides, and other essential research artifacts.
• Data Synthesis: Analyze and report findings to teams and stakeholders, using storytelling and data visualizations.
• Participant Management: Recruit and schedule participants from various sources to match our target personas.
• User Research: Conduct usability studies, competitive analyses, and diary studies.
• Refine Personas: Update and refine user personas to guide product and design decisions.
• Collaborative Design: Partner with UX designers to iterate on design concepts based on research.
• Skill Development: Facilitate the growth of the research skills within the UX team.

Required skills

• Experienced Researcher: 1-3 years in both qualitative and quantitative user research across all stages: scoping, recruiting, data gathering, analyzing, and presenting.
• Design Understanding: Thorough understanding of design thinking, user-centered design, interaction design, and heuristics.
• Innovative Mindset: Eager to contribute to and drive brainstorming and iterative development.
• Collaborative Spirit: Ability to work openly and collaboratively, documenting insights to inform design visions.
• Insightful Analyst: Driven to uncover and clarify information, justifying decisions that enhance user experiences.
• Compelling Communicator: Proficiency in creating presentations, facilitating user sessions, and conveying insights through storytelling.
• Workshop Facilitator: Skill in preparing and leading interactive workshops, ideation sessions, and data-driven decision-making.
• Self-Starter: High level of quality execution in a fast-paced, complex environment.

Extra Credit

• Experience with recruiting methods, tools, in-app guides and surveys, business intelligence (BI) tools, and customer journey management.
• SaaS Research: Experience researching SaaS products or services.
• Development Practices: Familiarity with agile software development best practices and cloud architecture.
• Enterprise Experience: Experience with enterprise software design/development.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

At Acquia we are proud that our company’s founder Dries Buytaert created Drupal and that we are one of the biggest contributors to this powerful open-source content management framework. Acquia’s powerful portfolio has been lauded as one of the best DXPs in the world in both the Forrester Wave and Gartner Magic Quadrant.

Acquia is seeking a Product Owner, Product Management with the experience and drive to ensure Acquia’s award-winning platform, Drupal Cloud, exceeds the needs of customers who are passionate about Digital experiences. You have experience working in an enterprise organization and you have been exposed to digital experiences, ecommerce, infrastructure / hosting tools and services, saas or paas platforms.

About the role…
As a Product Owner you will have a strong sense of empathy for the user; a high tolerance for ambiguity; the ability to navigate complex, interconnected systems; and demonstrate good instincts for judging as to priority and risk. You will oversee a coordinated, rigorous development approach and will be accountable for on-time product development delivery. 

Job Responsibilities:

• Collaborating with internal users to understand and anticipate their needs and translate them into product requirements
• Managing the teams’ backlog to optimize execution of program priorities while maintaining the integrity of the services the teams own
• Developing user stories
• Monitoring and evaluating progress at each stage of the process
• Communicating priorities, timelines and status to R&D and stakeholder communities
• Participating in Scrum meetings and product increment sprints

Skills:

• In-depth knowledge of Scrum and Agile Software Development Methodology
• Working knowledge of product development architecture
• Ability to prioritize effectively
• Uncompromising focus on excellence
• Biased towards action and practical solutions
• Technically proficient enough to earn the respect of a development team
• Excellent oral communication
• Ability to work with large, distributed, international teams

Preferred Qualifications:

• 3-5 years of experience as a Product Owner, preferably in delivering enterprise software products or solutions
• Extensive hands-on knowledge of modern development platforms, Cloud-based solutioning (AWS preferred)
• CSPO certification preferred
• Has navigated teams through adverse situations, either successfully or unsuccessfully
• Well versed in modern development techniques and automated testing strategies   

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

The Opportunity

The Senior DevOps Engineer is responsible for designing and delivering secure and highly available solutions. You will be a critical part of a team focused on ensuring our services are ready and stress tested. You should be comfortable taking on new challenges, defining potential solutions and implementing designs in a team environment. You will be working on a tech stack composed of Linux, Kubernetes, Ruby, Go-lang, Python, pgSQL, MySQL, Redis, Jenkins, Github and GCP.

You'll Spend Time:

• Partnering closely with Engineering and Support.
• We are responsible for the deployment, and continuous operation of the Monsido platform.
• Making sure we automate as many tasks as possible to make diagnostics, scaling, healing and deployments a breeze.
• Working on a team responsible for a blend of architecture, automation, development, and application administration.
• Developing and deploy solutions from the infrastructure, to the network, and application layers, on public cloud platforms.
• Ensuring our SaaS platform is available and performing, and that we can notice problems before our customers.
• Collaborating with Support and Engineering on customer issues, as needed.
• Working with distributed data infrastructure, including containerization and virtualization tools, to enable unified engineering and production environments;
• Developing dashboards, monitors, and alerts to increase situational awareness of the state of our production issues/sla/security incidents.Independently conceiving and implementing ways to improve development efficiency, code reliability, and test fidelity.
• Participating in on-call rotation

You'll be Successful if You:

• Proficient with Unix/Linux OS administration (5-8 years)
• Proficient with computer network setup and debugging
• Proficient with at least one scripting language (Shell, Python, …)
• Competentwith deploying, tuning, and maintaining Linux-based, highly available, fault-tolerant platforms in public cloud providers such as GCP, AWS or Azure
• Competent with Kubernetes, like configuration management, running deployments , debugging etc. 
• Competent with application containerization
• Basic understanding with SQL and relational database administration (PostgreSQL, MySQL)
• Basic understanding with configuration management like terraform, Saltstack etc.
• Flexible working in rotational On-Calls.

Requirements & Suggested Years of Experience:

• DevOps and/or build & release experience including delivery: +3 years
• Software Configuration Management tools like Puppet, Saltstack, Chef, Ansible : +2 years
• Application monitoring tools: +2 years
• Experience with Kubernetes and containerization +1 year

Extra credit:

• Best practices in infosec.
• The ability to dig deep into infrastructure and code to solve problems.
• The drive to solve traditional operations problems through automation.
• High attention to detail.

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.