Your Role:

As a Technical Account Manager (TAM) at Vectra, you'll play a pivotal role in fostering strong relationships with our enterprise customers. You'll be responsible for understanding their unique business needs and goals, and providing tailored guidance to maximize the value they derive from our cybersecurity solutions.

Your Impact:

Leveraging your deep understanding of Vectra products and cybersecurity best practices, you'll guide customers through their entire journey, from onboarding to value realization and expansion. By building strong relationships with key stakeholders, you'll ensure customer satisfaction, drive adoption, and identify opportunities for growth.

Responsibilities:

• Customer Relationship Management: Cultivate and nurture strong relationships with enterprise customers, serving as their trusted advisor and advocate.
• Value Delivery: Proactively guide customers towards realizing the full potential of their Vectra investment through strategic guidance and support.
• Technical Expertise: Provide technical expertise and support to ensure seamless integration into customers' environments.
• Growth Opportunities: Identify and pursue expansion opportunities within existing customer accounts, collaborating closely with the sales team to drive revenue growth.
• Risk Mitigation: Assess renewal risks and develop proactive strategies to address potential challenges.
• Crisis Management: Respond effectively to customer incidents and crises, coordinating cross-functional teams to ensure timely resolution and minimize disruption.
• Program Development: Create and implement repeatable programs and processes to optimize product adoption, usage, and alignment with customer business objectives.
• Metrics Tracking: Monitor and report on key performance indicators (KPIs) to measure customer satisfaction, health, adoption rates, and overall success.
• Customer Visits: Travel to customer sites as needed to provide in-person support and build stronger relationships.

Requirements:

• Technical Foundation: A solid understanding of network security, enterprise software, and cybersecurity best practices.
• Customer-Facing Experience: Minimum of 5 years of experience in a customer-facing role, preferably within enterprise subscription-based vendors.
• Enterprise Expertise: Proven track record of successfully supporting high-touch enterprise customers.
• Security Knowledge: Familiarity with security product lines (firewalls, sandboxing, SIEM, forensics).
• Technical Proficiency: Understanding of TCP/IP, DNS, VPN, and SSL technologies.
• Project Management: Strong project management skills with a focus on detail and execution.
• Customer Empathy: A passion for delivering exceptional customer experiences and driving business outcomes.
• Relationship Building: Proven ability to establish and maintain strong relationships with C-level executives.
• Communication Skills: Excellent written and verbal communication skills, including strong presentation abilities.
• Analytical Skills: Strong analytical and problem-solving skills to identify opportunities and address challenges.
• Bachelor's Degree: Relevant Bachelor's degree, preferably in computer science or a related field.

By joining our team, you'll have the opportunity to make a significant impact on the success of our enterprise customers and contribute to Vectra's continued growth.

EquipmentShare is Hiring a Transportation Acquisition Specialist 

EquipmentShare is searching for an experience Transportation Acquisition Specialist  to work alongside our Procurement team, DOT team and our Market Expansion team. This position would be responsible for the procurement of vehicles, trailers and equipment ranging from light duty pickups and vans to Class 8 trucks and trailers.

This role would ideally be based out of our Headquarters in Columbia, MO. Remote is a possibility, but would require heavy travel to Columbia, with overnight trips. 

About EquipmentShare

At EquipmentShare, we do things differently. We are more than a construction company and you are more than an employee. EquipmentShare, a nationwide construction technology and equipment solutions provider, is looking for skilled, curious hard-working problem solvers to add to our growing team. Despite our growing footprint, we run our company like a small business and put people first —which is why we offer a workplace like no other where team members collaborate, innovate and make meaningful contributions while accessing some incredible perks.

EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. Weserve dozens of markets across the U.S. and are on track to create a national footprint in every major market in the country in the next couple of years. 

Our expansion and customer retention is a validation of strong contractor demand for the smart job-site technology we’ve built into our rental fleet. And it’s just the beginning of our journey to establishing a global presence. 

Your Opportunity to Grow With Us

The EquipmentShare team is a close-knit group of professionals who all share an interest in providing a service and product that improves our customer’s experience. Above all, we care about building something people want, and the only way to do that is by assembling a skilled, passionate and talented team. Our mission is to improve productivity and efficiency throughout the entire construction industry, and our people are how we make achieving that goal possible.

We’re seeking a Transportation Acquisition Specialist who loves a challenge and wants the opportunity to be part of a best-in-class transportation team. 

Industry competitors often have layers of tenured management that create barriers to career advancement. The opportunity for career growth is unparalleled at EquipmentShare, where you’ll find no shortage of rewarding experiences to build new skills while working with supportive teammates who will push you to achieve your best. 

Primary Responsibilities

• Reports to the Director of Transportation. Interacts frequently with multiple key stakeholders across Fleet Operations, Branch Operations, Procurement, Accounting, Service Operations and Business Analytics
• Assist the Director of Transportation to annually forecast the procurement of work trucks, passenger vehicles and trailers 
• Manage annual CapEx budget of $100MM
• Vehicles requiring up-fit; manage chassis allocation and transportation schedules between dealerships and up-fitting partners 
• Ensure all specifications meet D.O.T compliance
• Allocate vehicles and trailers to EquipmentShare locations throughout the year
• Responsible for the decommissioning and re-marketing of assets
• Emphasis on continuous improvement
• Possess the ability to calculate TCO and perform Life-cycle analysis
• Ability to implement and maintain systems, procedures, and policies related to the procurement of fleet assets
• Partner with others to design and implement process and system updates in support of global initiatives

Why We’re a Better Place to Work

• Competitive salary.

• Medical, Dental and Vision coverage for full-time employees.

• 401(k) and company match.

• Generous paid time off (PTO) plus company paid holidays.

• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).

• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.

• Seasonal and year round wellness challenges.

• Company sponsored events (annual family gatherings, happy hours and more).

• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. 

• Opportunities for career and professional development with conferences, events, seminars and continued education. 

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

Skills & Qualifications 

• At least 5 years of experience managing a large acquisition budget procuring D.O.T vehicles and trailers
• In-depth knowledge of fleet specifications for all classes of work trucks, passenger vehicles and trailers
• Ability to develop and sustain relationships with manufacturers, vendors and dealerships 
• Work cross-functionally across multiple departments 
• Experience with new process development, process improvement, and roll-out of company initiatives
• Strong negotiation skills for contracts and agreements
• Self-starter who thrives in a fast-paced environment and can adapt quickly to change
• High level of integrity, trust and confidentiality required

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

The Regional Technical Support Engineering Manager will significantly contribute to the success of LivePerson’s Global Customer Care. This leader will ensure that SLAs are achieved and prepare the regional team to deliver an outstanding customer experience. Essential collaboration in this role will be with the different Customer Care, Engineering, and Success teams and external stakeholders.

You will report to the Regional Support Director

You will:

• Effectively manage the daily operations of a Support Engineering team, ensuring the successful resolution or escalation of issues from customers and internal teams.
• Provide hands-on technical assistance to the team and ensure best practices and correct troubleshooting methodologies are followed.
• Develop customer-centric communication processes, emphasizing empathy and providing the best possible outcomes, even when immediate solutions are unavailable.
• Execute continuous improvement of existing software applications and architecture, consistently ensuring quality deliverables.
• In collaboration with our global managers, develop long-term customer care strategies and processes to scale the organization efficiently and budget-consciously.
• Establish and maintain quality metrics and standards for the Support Engineering team, identifying challenges and opportunities for improvement.
• Conduct regular 1:1 meetings with team members, providing constructive feedback and supporting their skills development.
• Ensure the successful onboarding and development of Technical Support Engineers.
• Evaluate knowledge ramp-up opportunities to ensure advanced skills in the latest technologies used by LivePerson.
• Collaborate cross-functionally with senior leaders to implement operational improvements and ensure our customer experience remains highly regarded.
• Advocate for customers within LivePerson, representing their needs, feedback, and requests in various forums.
• Foster high employee satisfaction within the team.
• Drive and work frequently with cross-functional teams on global projects.
• Build and maintain close relationships with Engineering, Sales, and Success teams, ensuring SMEs are fully versed on the relevant products, services, and account health.
• Analyze customer data and metrics to identify trends and patterns and provide feedback to the support team and management.
• Participate in 24/7 on-call duties and be available for unforeseen situations that require close monitoring and attention.
• Develop career opportunities for the team members.

Skills and Abilities 

• A highly motivated individual with a positive and proactive attitude.
• Must be highly customer-oriented, promoting empathy throughout, and dedicated to teamwork and collaboration.
• Critical thinking and growth mindset.
• Strong leadership skills with the ability to prioritize and execute to drive success.
• Ability to successfully navigate ambiguity and adapt to new and dynamic environments.
• Ability to act rapidly and logically under pressure and effectively engage with others to overcome challenges.
• Strong leadership and people management skills, including experience in developing and coaching team members.
• Versatility, flexibility, and a willingness to work with enthusiasm in a constantly changing environment.
• Ability to interact and partner with all levels of management internally and with customer organizations your team supports.
• Operate under pressure and be available to step in and manage a crisis internally and with customers as needed.
• Flexibility to work beyond regular hours as required from time to time.
• Ability to work during the US Eastern Time Zone.

You have:

• B.A. or B.Sc. in a related field, preferably Computer Science or Engineering, or an equivalent combination of education and experience.
• Minimum of 8 years of customer-facing experience communicating via different channels to various seniority levels, including C-suite executives.
• At least 5 years of experience as an L3 (Senior) Support Engineer at a SaaS, CCaaS company, or related industry/field.
• Strong understanding of object-oriented languages, server-side scripting, and databases.
• Experience with network and web protocols (WS, TLS, HTTP, CSS).
• Proficiency in scoping and analyzing trends using monitoring tools (Grafana, Graphite, etc.) and logging systems (Kibana, Splunk, logz.io, etc.).
• 1-3 years of management experience leading teams of technical support engineers.

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Salesforce Developer

Our Salesforce Developer will leverage their expertise in Apex, Visualforce, and Lightning to design and deliver cutting-edge technical solutions tailored to client needs. This role offers an exciting opportunity to work in a fast-paced, creative environment, partnering closely with clients in the Healthcare and Life Sciences sectors. We are looking for a driven individual who thrives on continuous improvement and growth, both personally and professionally.

What You Can Expect to Do:

• Serve as the technical expert on all aspects of the Salesforce platform, providing mentorship and guidance to peers and junior developers.
• Work with a wide range of Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, Field Service Lightning, Apex Code, Visualforce, Lightning Components, and Salesforce API.
• Lead the development and deployment of scalable, maintainable Salesforce solutions for large client engagements.
• Collaborate with stakeholders to define project scopes, objectives, and success metrics, ensuring clear communication throughout the project lifecycle.
• Drive the technical requirements gathering process during discovery sessions with clients, translating business needs into robust technical solutions.
• Stay updated on new Salesforce features, releases, and products, continuously bringing innovative solutions to the table.
• Conduct technical solution reviews and architecture meetings with customers and Penrod teams to ensure alignment and quality.

You’ll Know You’re Successful If You:

• Deliver high-quality, scalable Salesforce solutions that meet client needs and project timelines.
• Successfully manage large client engagements, providing leadership throughout the development lifecycle and ensuring high levels of client satisfaction.
• Write clean, well-organized code that adheres to project requirements and industry best practices.
• Effectively communicate technical challenges and solutions to both technical and non-technical stakeholders.
• Continuously seek opportunities for self-improvement and growth within the Salesforce platform.

You’re a Good Fit If You:

• Have 3-5 years of experience in a development or consultative role, with 2-5 years of Salesforce experience.
• Are proficient in building Salesforce solutions and have experience with front-end development, pipelines, JS Controllers, web services, and script debugging.
• Have a deep understanding of HTML, JavaScript (including Vue and React libraries), and CSS, as well as object-oriented development concepts and design patterns (MVC, Maven, Django).
• Are experienced in working with relational databases (SOQL, MySQL, SQL Server, Oracle) and can troubleshoot integration issues between Salesforce and client applications.
• Possess strong written and verbal communication skills, enabling you to effectively convey information to various stakeholders.

You’ll Have an Edge If You:

• Have prior experience with Health Cloud, Sales Cloud, or Service Cloud.
• Are familiar with test-driven development and formal QA environments.
• Have experience with various OO languages (Java, Ruby, C#, C++).
• Hold a Salesforce Developer Certification.

Compensation and Benefits:

• On-Target Earnings Salary Range: $95,000 - $125,000, comprised of base salary and bonus. The exact compensation package will be determined based on the candidate’s experience, knowledge, skills, and alignment with market data.
• 100% employer-paid medical, dental, and vision premiums for eligible employees.
• 50% employer-paid premiums for dependents without coverage through their employer.
• Employer-paid short-term disability.
• Unlimited PTO, Volunteer Time Off, and 10 company holidays.
• 401k with a 4% company match.
• Monthly wellness and phone stipends.
• Remote home office stipend.
• Training cost coverage and continuous learning opportunities.
• Paid parental leave for birthing and non-birthing parents.
• Annual company get-together — PenrodPalooza!

About Penrod:
Penrod is a healthcare and life sciences consulting company that empowers exceptional experiences through technology and digital transformation. Founded in 2011, a Summit Salesforce Partner since 2016, and HIPAA compliance accredited, Penrod has helped hundreds of companies, from startups to Fortune 500s, improve patient experiences and overcome industry challenges.

Equal Opportunity Employer:
Penrod is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We encourage applications from all qualified individuals, regardless of race, religion, gender, sexual orientation, age, national origin, disability, or veteran status.

About This Role

We are seeking a highly motivated and experienced Sr. Product Marketing Manager to drive the growth and success of our Long Term Continuous Monitoring (LTCM) platform within our Ambulatory Cardiac Monitoring (ACM) business. This individual will be responsible for developing and executing strategic marketing initiatives, driving product adoption, and ensuring our solutions meet the needs of our target market. The ideal candidate will have a strong background in product marketing within the healthcare or medical device industry, a proven track record of successful product launches and marketing campaigns, and a demonstrated ability to lead effectively through a dynamic, fast-paced and highly matrixed organization.

Essential Job Functions:

1. Strategic Planning:
   • Develop and execute comprehensive product marketing strategies for the LTCM platform, aligning with business objectives and market demands.
   • Conduct market research to identify customer needs, market trends, and competitive landscape. Utilize insights to inform product positioning, messaging, and go-to-market strategies.
2. Product Marketing:
   • Develop compelling product messaging and positioning, including clinical, that highlights unique value propositions and addresses customer needs.
   • Lead account-based marketing (ABM) initiatives to define and communicate the value proposition of the LTCM medical devices and Zio service to targeted customers.
   • Build and execute multi-channel marketing campaigns, including digital platforms, social media, trade show activations, conferences, and print media.
   • Utilize data-driven insights to optimize campaigns and enhance marketing effectiveness.
   • Create competitive marketing messaging and materials to support efforts to gain share and defend our #1 position in the LTCM marketplace.
   • Collaborate with cross-functional teams to ensure product features meet customer needs and expectations.
3. Product Launches:
   • Design and implement effective go-to-market plans for new product and new feature launches, considering regulatory requirements and market dynamics.
   • Activate marketing efforts to promote the release of new clinical data that supports the LTCM business.
   • Work closely with sales and other commercial teams to provide necessary tools and materials for successful product adoption.
4. Market Analysis:
   • Monitor market trends, customer feedback, and competitor activities to adjust marketing strategies accordingly.
   • Conduct analyses and provide insights to guide decision-making.
5. Content Creation:
   • Develop high-quality content, including whitepapers, case studies, and product presentations, ensuring brand consistency and compliance with industry regulations.
   • Collaborate with the digital marketing team to create engaging online content for various platforms.
6. Market Education:
   • Develop educational materials to support sales efforts and enhance customer understanding of Med Tech products.
   • Organize and participate in training sessions for internal teams on product features and benefits.
7. Collaboration and Stakeholder Management:
   • Work closely with Product, Clinical, Regulatory Affairs, Sales/The Field, Enablement, and other departments to ensure cohesive and effective product marketing and alignment of marketing efforts with overall business goals.
   • Build strong relationships with key opinion leaders and industry influencers.
   • Ensure marketing activations are compliant with all appropriate regulations and internal policies.
8. Budget Management:
   • Manage the LTCM marketing budget for assigned responsibilities, ensuring efficient allocation of resources to maximize ROI.
   • Monitor and analyze marketing performance metrics to track budget utilization and campaign effectiveness.
9. Other Responsibilities:
   • Manage other ad hoc Marketing projects as required, that may cut across all product lines

Qualifications:

• Bachelor's degree in Marketing, Business, or a related field; Master's degree preferred.
• Minimum of 5 years of experience in marketing/sales roles, with at least 3 years in a leadership capacity within the medical device or healthcare industry. Experience in the cardiac space is considered a valuable asset.
• Demonstrated ability to develop and implement effective strategic marketing plans that drive business growth.
• Strong understanding of medical device regulations, compliance, and industry trends.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in market research, data analysis, and utilization of marketing analytics tools.
• Demonstrated experience in both digital and traditional marketing strategies.
• Account-based marketing (ABM) experience preferred.
• Ability to thrive, quickly adapt to change in a dynamic, fast-paced industry and matrixed work environment.

Travel:

Estimated 30% travel

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

About Pivot Bio:  

Fueled by an innovative drive and a deep understanding of the soil microbiome, Pivot Bio is pioneering game-changing advances in agriculture. Our commercial products harness the power of naturally occurring microbes to provide nutrients to crops.  We provide new and sustainable ways for farmers to improve yield as they work to help feed the world’s growing population. Read/Hear more about Pivot Bio on Forbes or PBS News Hour. 

We are seeking a skilled and experienced Commercial Agronomist to join our team at Pivot Bio. The ideal candidate will have a strong background in agronomy, with a focus on commercial crop production and management. As a Commercial Agronomist, you will be responsible for providing technical expertise and support to our clients in optimizing their crop production practices and achieving maximum yield and profitability.

Responsibilities:

• Build relationships with Pivot Bio sales representatives and growers to help ensure their success while utilizing our products.
• Active participation in training events, including modern nitrogen advisor. Leading quarterly team data share events with reps in region. Additional local trialing outside of required trials.
• Lead delivery of technical product knowledge and best practices to employees, sales representatives and growers.
• Communicate and complete stewardship and compatibility information and testing to ensure product viability and proper use of Pivot Bio products.
• Facilitate On-Seed application equipment set up and testing to ensure successful use of on-seed products with reps.
• Train on nitrogen education initiatives to educate reps and growers on efficient nitrogen management practices, including nitrogen application timing, rates, and sources.
• Provide sales support by collaborating with sales teams to promote and sell Pivot Bio products and programs to clients. This can be done by assisting the TSM with farm calls, trade shows, field tours.
• Collaborate with local Product Innovation agronomists regarding product testing and validation efforts, as well as general knowledge of extension work, university efforts and other partnerships.
• Promote sustainability program through grower education on program details, implementation, and data requirements.
• Recruit, execute and review results of on farm commercial product demos with growers to characterize and demonstrate Pivot Bio product performance.

Qualifications:

• Bachelor's degree in Agronomy, Crop Science, or related field required.
• Minimum of 5 years of experience in commercial agronomy or crop consulting.
• Strong knowledge of agronomic principles, crop physiology, and soil science.
• Experience with crop modeling, precision agriculture technologies, and data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Valid driver's license and willingness to travel up to 60% of the time to client locations.
• Fluent in understanding and ability to educate on nitrogen and nitrogen management.
• Must be able to work in adverse weather conditions, i.e., heat, humidity, rain, cold, etc. for extended periods of time.
• Must be able to walk on uneven surfaces.
• Must be able to drive or ride in a vehicle for long periods of time.
• Seasonally the workday may be expanded to allow for tasks to be completed.
• Must be able to repetitively lift to 55 lbs.

What we offer: 

• Competitive package in a disruptive startup 
• Stock options 
• Health/Dental/Vision insurance with employer-paid premiums 
• Life, Short-Term and Long-Term Disability policies 
• Employee Assistance Program with free referrals and discounts 
• 401(k) plan, 3% Match 
• Commuter benefits 
• Annual Training & Development support 
• Flexible vacation policy with a generous holiday schedule 
• Exciting opportunity to work with a talented and fun team

*Internal employees, please apply by clicking on the Internal Job Board icon on NSIDER

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking a highly skilled and experienced Technical Support Engineer to join our Support team. As a Technical Support Engineer, you will play a crucial role in providing exceptional support to our enterprise-level customers, leveraging your expertise in cloud technologies and troubleshooting skills.

You will:

• Work with global customers and internal teams to resolve complex technical issues and maintain high customer satisfaction
• Provide technical support within SLA, ensuring a high level of professionalism and customer satisfaction
• Follow the escalation process: promptly identify cases to be escalated and assure cases are prepared for escalation (thoroughly investigated and documented)
• Take ownership of technical issues, mentor and provide consultations to Tier 1 and work with our L3 Team to resolve more advanced issues when necessary

What You Need for Success?

• 1-3 years of experience in a similar role in a SaaS or web company
• Excellent troubleshooting skills with strong hands-on experience
• Excellent service-oriented verbal and written English communication skills
• Natural curiosity to solve problems and willingness to deep dive to obtain relevant knowledge.
• Ability to self-learn and work with international teams
• Strong analytical skills, ability to make relevant conclusions and provide insights
• Application support hands-on experience (not IT/ helpdesk support)
• Experience utilizing monitoring tools such as Fiddler, Wireshark, Chrome DevTools etc’
• Good understanding of HTML/CSS - required
• Basic understanding of JS - preferred
• Good understanding of data retrieval using SQL - required
• Familiarity with the core concepts of networking, APIs and SDKs - required
• Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management
• Discipline to conduct on-call duties as required by the business

Additional responsibilities of Support Engineer II (L2):

• Maintain a high level of technical expertise at all times, mentor and provide consultations to L1 and L2 Support Engineers.
• Enforce Tech Support processes and ensure top performance and adherence to KPIs.
• Take ownership of escalated issues (L2 level) and work with our L3 (SME) Team to resolve more advanced issues when necessary.
• Lead/participate in the Support organization’s internal projects

You have:

• 3-5 years of experience as Tier 2/3 Support Engineer in a SaaS or web company
• Excellent troubleshooting skills with strong hands-on experience
• Excellent service-oriented verbal and written communication skills
• Ability to drive people to achieve their goals
• Ability to determine pain points and/or points to improve existing processes and suggest improvements.
• Natural curiosity to solve problems and willingness to deep dive to obtain the relevant knowledge.
• Ability to self-learn and work with international teams
• Strong analytical skills and ability to provide insights
• Application support hands-on experience (not IT/ helpdesk support)
• Experience utilizing monitoring tools such as Fiddler, Wireshark, Chrome DevTools etc’
• Good understanding of HTML/CSS - required
• Basic understanding of JS - preferred
• Good understanding of data retrieval using SQL - required
• Familiarity with the core concepts of networking, APIs and SDKs - required
• Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management
• Discipline to conduct on-call duties as required by the business

PLEASE NOTE THAT THIS POSITION IS LOCATED IN POLAND.

Benefits: 

• Time away: Vacation, public holidays and care days.
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Postscript Description

Job Description

As a Senior Backend Engineer for the Data Platform team at Postscript, you will provide the company with best in class data foundations to support a broad range of key engineering and product initiatives. The Data Platform team at Postscript focuses on data integration through various sources like our production application and various 3rd party integrations. You will focus on designing and building end to end data pipeline solutions: data ingestion, propagation, persistence, and services to support both our product and our internal BI organization. This role is critical in ensuring data and events are reliable and actionable throughout the Postscript Platform.

Primary duties

• Design and build performant and scalable data systems with high scale
• Architect cloud native data solutions in AWS
• Write high quality code to make your software designs a reality
• Build services to support our product with cross domain data
• Advise the team and organization on Data Engineering best practices to level up our competency in the organization
• Mentor and support your fellow engineers via code reviews, design reviews and peer feedback

What We’ll Love About You

• You’re a polyglot technologist who is passionate about data problems at scale
• You have a proven track record designing and implementing complex data systems from scratch
• You’ve built data engineering solutions in an AWS environment and have working experience with several AWS services (Lambda, Redshift, Glue, RDS, DMS, etc.)
• You have several years (5+) of experience writing high quality production code, preferably in Python or Go
• You have a broad range of experience with data persistence technologies (RDBMS, NoSQL, OLAP, etc.) and know how to select the right tool for the job
• You’ve worked in event driven systems and have experience with technologies like Kafka, Kinesis, RabbitMQ, etc.
• You’ve gotten your hands dirty with infrastructure and have used infrastructure as code technologies like Terraform
• You’re comfortable with ambiguity and like to dig into the problems as much as you love creating solutions

What You’ll Love About Us

• Salary range of USD $170,000-$190,000 base plus significant equity (we do not have geo based salaries) 
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process :

• Intro Call:You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro:You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Homework Assignment:We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Final FEACH Interview:This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer:We send over an offer and you (hopefully) accept! Welcome to Postscript!

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

Cloudflare’s Cloud Email Security (CES) service builds advanced technology focused on the source of 95% of data breaches on the internet: phishing.

Hunting for bad actors on the internet is an intellectual and technical challenge. We hunt at scale with web crawling, machine learning, computer vision, petabytes of data, and a global network of sensors.

All of this technology delivers a comprehensive email, network and web protection layer around each of our customers. Customers know that with Cloudflare CES solution deployed their users won’t enable a hacker to gain a foothold that results in a breach of their systems.

Come and join an engineering team that builds extensible, reliable, scalable web-based, and data processing applications that our customers count on every second of the day.

RESPONSIBILITIES

• Create the product’s subsystems and key components by applying up-to-date expertise in Software Engineering to define, design and create world-class implementations.
• Collaborate with other senior engineers to improve the overall system at the architectural, design, and implementation levels.
• Design and implement new features for our cloud-based email gateway solution that empowers Fortune 1000 customers.
• Design and implement forward-looking portions of the system to execute a long-term product vision.
• Work with large scale data systems in both online/streaming and offline/batch fashions
• Design and implement revisions to areas of the system to enhance key features such as performance, reliability, scalability, or add new functionality

MIN REQUIREMENTS:

• 5 years of experience designing and implementing software systems
• Advanced ability to design and implement software systems in Java.
• Someone who enjoys security work focused on email detections that identify and protect our users.
• Distributed systems experience in a Unix environment 

PREFERRED:

• BS/MS in Computer Science or similar engineering discipline
• Strong software engineering skills and substantial expertise in additional programming and scripting languages: Rust, Python, and shell scripting
• Experience with SMTP
• Significant experience in networking, security, cryptography, malware analysis, data analysis, high-reliability clusters, statistics
• Detailed understanding of object-oriented design practices.
• Expert who specializes in big data analysis and design and construction of large-scale multi-tier systems using open-source technologies
• Recent development or architectural leadership experience with large-scale data systems, streaming analytics.
• Experience with continuous integration and delivery environments and agile methodologies.
• Experience developing, deploying, maintaining applications using public cloud providers (AWS/GCP/Azure)

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $168,000 - $206,000.
• For New York City-based and California (excluding Bay Area) and Washington hires: Estimated annual salary of $187,000- $229,000.
• For Bay Area-based hires: Estimated annual salary of $196,000 - $240,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

JOB ID#JE_A1_157

Microsoft Dynamics Engineer

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space. 

We are hiring a Microsoft Dynamics Engineer to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives. 

What you'll be doing:

• Lead the development, configuration, and deployment of Dynamics 365 CE/CRM solutions to commercial and government sectors
• Customize Dynamics 365 applications, including Customer Engagement, Finance, Operations, and other modules to meet specific client needs
• Ensure all solutions comply with regulations and standards of government clients
• Collaborate with SecOps and DevOps to ensure Dynamics 365 solutions meet all security and deployment requirements; solutions must be 508 compliant, so experience with accessibility requirements is beneficial

What you’ll bring:

• Possess a minimum of 5 years of experience in implementing and customizing Microsoft Dynamics 365 CRM solutions, with at least 2 years of experience in both Azure Commercial and Government Cloud environments
• Ability to develop and maintain solutions using Power Apps, Power Automate, JavaScript, C#, .NET and Azure Services
• Proficiency in Dynamics 365 CRM/CE
• Must have the ability to connect and integrate data sources with Power Platform, including SharePoint, Dynamics 365, SQL Server, and external API’s
• Possess an in-depth understanding of government cloud environment compliance requirements and security standards
• Excellent in communication, problem-solving, and project management

Requirements:

• Must be a US Citizen and able to work domestically 
• Must be able to attain low-level security clearance 

Education:

• Bachelor's degree in Computer Science, Information technology, Business Administration, or a related field, or equivalent years of experience.
• Possess certifications in Dynamics 365 Fundamentals, Dynamics 365 + Power Platform Solution Architect, or equivalent.

Benefits:

• Fully remote
• Annual stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@oddball.io 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $110,000 – $140,000