About the role

The Sr. Partner Solutions Architect will help the Dremio Alliances team build an expansive Partner ecosystem that includes technology vendors such as AWS, Microsoft, NetApp, VAST Data, Pure Storage, MinIO, and other technology ecosystem partners. Dremio’s technology partners play a key role in extending core Dremio functionality and also in building innovative joint solutions for our customers across many use cases.

The Sr. Partner Solutions Architect will work with Dremio’s leading technology partners to help build differentiated and compelling integrations and solutions for our joint customers. The candidate will work directly with Dremio’s alliances, marketing, product, sales, and support teams and Dremio technology partners to understand the needs of our customers, strategize on product integrations with partners, provide technical guidance, evangelize joint solutions, enable and educate partner sellers, and be the trusted technical contact/advisor for Dremio partners.

The Sr. Partner Solutions Architect must be passionate about Dremio’s mission, thrive in a dynamic environment, and be willing to jump in and get things done. The candidate is equally comfortable in both business and technical contexts, interacting both with executives and technology practitioners. The candidate, in addition to being a technical expert and resource, is also chartered with helping drive Dremio’s alliances efforts and agenda.

What you’ll be doing

• Act as Dremio technical leader and trusted adviser for Dremio cloud and technology partners.
• Drive Dremio’s technical agenda with its top technology partners to help solve customers’ most pressing data and analytics challenges.
• Provide Dremio architectural and technical guidance to partners and promote successful integrations with Dremio.
• Communicate Dremio’s business model and current capabilities to partners while also developing new strategies and integrations.
• Provide technical guidance and support Dremio technology partner initiatives.
• Build technical assets such as whitepapers, blog posts, best practices documents, virtual hands-on labs, and quick-starts to accelerate the adoption of joint solutions.
• Evangelize joint solutions and product integrations by speaking at conferences, webinars, and other marketing events.
• Present Dremio’s technology and vision to executives and technical contributors to partners, prospects,  and customers.
• Partner with Dremio Product, Engineering, Marketing, and Support to continuously improve Dremio’s position in the marketplace.
• Build assets to enable and train Dremio Sales Engineers on partner integrations and solutions.

What we’re looking for

• 7+ years of industry experience w/minimum of four in a pre-sales/customer-facing role.
• Broad range of experience with large-scale database or data warehouse technologies and/or business intelligence technologies.
• Hands-on expertise with SQL and SQL analytics.
• Understanding of cloud architectures and services involving SaaS solutions with leading cloud providers (AWS, Microsoft Azure, Google Cloud).
• Understanding of on-premises/hybrid storage and/or data platforms, including NetApp, Pure Storage, VAST Data, and others.
• Excellent presentation skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
• Experience architecting solutions with vendor technologies such as AWS, Azure, and other related technology vendors.
• The attitude and ability to do what it takes to win!
• Ability to identify and communicate how Dremio, working with its leading technology partners, can solve  customers’ most pressing analytics and data challenges.
• Technically-savvy with proven ability to recognize opportunities for product integration, discuss product roadmaps and engage with product managers, service line owners, technical sellers and other constituencies.
• Ability to develop and drive the technical agenda for our leading partnerships and help develop joint solutions with Dremio’s cloud and technology partners to drive preference and sales of Dremio.
• Degree in computer science, engineering, mathematics or related fields, or equivalent experience preferred.
• Ability to travel up to 25%.

What we offer

• Medical, dental and vision insurance 
• 401(k) Plan
• Short term / long term disability and life insurance
• Pre-IPO stock options
• Flexible PTO
• 16 hours of volunteer time off
• 12 company paid holidays, including Juneteenth
• Remote work options
• Monthly “Get Stuff Done” (GSD) Days
• Paid parental leave
• Employee Assistance Program (EAP)
• Quarterly swag surprise

**Certain benefits are only allowed to full-time Dremio employees and may not be the same across all locations. #LI-EH1

The base salary range for this position is $175,000 to $190,000 per year. The base salary actually offered to a successful candidate will take into account various relevant and non-discriminatory business factors including, without limitation, the candidate’s geographic location, job-related experience, knowledge, and skills, and education, as well as internal equity considerations. A successful candidate may also be eligible to earn additional compensation including commissions and/or bonuses.

Remote in the United States, Brazil, Canada, or Mexico

Mercy For Animals aims to end industrial animal agriculture by constructing a just and sustainable food system. We envision a world where animals are respected, protected, and free.
 

As a leading farmed animal advocacy organization, we know that achieving this goal requires a diverse, inclusive, and collaborative work environment—one that welcomes and sparks new perspectives and innovative ideas. If you are passionate about our mission, driven to make a big impact for animals, and eager to be part of a dedicated team, join us!

We currently seek a global vice president of corporate engagement to join our global team. In this role, you will develop and ensure execution of the global corporate engagement strategy, which secures the adoption and implementation of corporate policies that significantly reduce suffering for farmed animals. You will also oversee related grants as well as manage and integrate teams across multiple regions for maximum campaign impact.

You willdo invaluable work:

• Provide strategic leadership and management for Mercy For Animals’ global corporate engagement program, guiding and empowering the team to achieve organizational goals
• Oversee the development of grant proposals associated with the program 
• Oversee the management of secured grants, ensuring proper allocation and tracking of restricted funds to meet donor requirements and organizational objectives
• Innovate and implement effective strategies for engaging major food companies to secure meaningful animal welfare policies and more plant-forward menus and product lines
• Develop and execute strategies for ensuring implementation of corporate policies secured by the campaigns team or in coalition
• Identify high-priority regions and targets annually, focusing on areas with the greatest potential for impact  
• Offer strategic support and mentorship to regional corporate engagement teams and managing directors, ensuring alignment of key metrics, tools, processes, and strategies across regions 
• Facilitate cross-sharing of best practices while respecting regional autonomy in terms of specific approaches, tone, and priorities
• Work closely with the investigations, public engagement, organizing, government affairs, and development teams to ensure corporate campaigns and relations strategies harmonize with Mercy For Animals’ overall strategy
• Cultivate and maintain strong partnerships with other nonprofit organizations, aligning strategies to collectively advance animal welfare improvements and plant-forward policies at major food companies
• Cultivate respectful and cordial relationships with major corporations and key executives
• Identify and proactively pursue opportunities to enhance processes, tools, metrics, and collaboration across departments and regions to drive increased organizational impact
• Partner with the development team to write grants, manage grant implementation, and meet with major donors to cultivate relationships
• Serve as a media spokesperson for Mercy For Animals as necessary 
• Perform all other duties as assigned 

Yourqualificationswill take our campaigns team to the next level:

• Minimum of five years’ experience in corporate affairs, supply chain management, corporate social responsibility, campaigning, advocacy, or a closely related area
• Exceptionally strong work ethic and drive to succeed
• Strong leadership skills
• Thorough understanding of the food industry and key farmed animal welfare issues
• Excellent interpersonal skills and ability to communicate professionally and persuasively
• Outstanding organizational skills and ability to manage multiple projects and relationships
• Willingness and ability to travel with moderate frequency
• Experience writing grants, managing grants, and engaging with major funders (preferred)

• Commitment to the mission and values of the organization 
• Commitment to continued personal and organizational growth in diversity, equity, inclusion, and justice principles

About Your Team Leader

Lucas Alvarenga has spent the past decade advocating for farmed animals, with a strong focus on data-driven strategies informed by his background in marketing. Effective altruism and Buddhism heavily influence his approach and decision-making criteria. Lucas has been key in establishing programs in various departments and believes a high-level global strategy is needed to significantly reduce suffering for animals in factory farms. Born and raised in Rio de Janeiro, he now lives in southern Brazil with two rescued dogs.

Compensation and Benefits

Earn an annual salary of around $91,000–107,868 USD (paid by the hour), depending on qualifications. In addition to a collaborative and innovative work environment, you will be able to take part in our benefits package, including no- or low-cost health, vision, and dental insurance; generous paid time off and sick leave; and a 401(k) retirement plan with a dollar-to-dollar employer match of up to 3% of your annual earnings.

Application Details

We consider traditional and nontraditional qualifications and carefully review each application, resume, and cover letter. Feel encouraged to go outside a traditional cover letter and state how you would add to our culture; what we would gain from having you on our team; and how you align with our organizational vision, mission, and values. 

Our Commitment to You

Mercy For Animals is a globally minded organization. We are committed to the principles of equity and justice, and our culture celebrates authenticity—enabling every team member to shine. All employment decisions are based solely on individual qualifications, job needs, and job requirements, and potential team members of every color, orientation, age, gender, origin, veteran status, and ability are encouraged to apply. We strive to include candidates from historically marginalized communities and those from or in communities impacted by environmental, social, and economic injustice. 

Come as you are, and help us transform society and construct a truly compassionate food system.

By submitting your information, you are indicating that you have read ourPrivacy Policyand accept its terms.

About the department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. At Cloudflare, Technical Account Managers (TAMs) are part of our Global Customer Support organization and work directly with customers to ensure a consistent and high level of support. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What you'll do

The Technical Account Manager will own the post-contract end-to-end support experience for Cloudflare’s most strategic customers, to unblock post-go-live technical support challenges. They are a dedicated technical primary point of contact for our top-tier Enterprise customers. TAM’s responsibilities are to manage and monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate issues as needed. TAMs meet regularly with their respective customer(s) and provide proactive recommendations that support customers’ requirements, roadmap, and ongoing technical needs, partnering with the Customer Success and Account Team members.

To be successful in this role, you must possess strong customer service and leadership skills, be a self-starter, be committed to ongoing self-education, be able to collaborate across organizations and have excellent technical problem-solving skills.

As a TAM aligned with Cloudflare’s Network Services products and with a working understanding of Layer 3 and 4 functionality, you’ll closely engage with customers who integrate these solutions into their Cloudflare configuration, addressing their primary support needs.

Responsibilities

• Ability to work one weekend every month. 
• Serve as primary technical support contact.
• Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase.
• Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
• Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities. 
• Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
• Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
• Ability to travel up to 25% of the time. 
• Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
• Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
• Understand client sentiment, own internal and customer facing escalations, and provide product support.
• Ensure support tickets are solved in a timely manner.
• Maintain and expand working technical knowledge of Cloudflare products.
• Single threaded owner of technical support issues, working with backend teams as needed.
• Work with global TAM’s to ensure coverage on critical issues.
• Ensure rapid Incident response.
• Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.

Examples of desirable skills, knowledge and experience

• Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE, etc).
• Experience in security products and technologies (e.g Firewall, IPS, DDoS).
• Experience in system integration and multi-vendor environments & data center deployments.
• Basic troubleshooting skills (e.g. traceroute, WireShark, dig, cURL, etc.) towards identifying and escalating to the necessary teams to drive towards a solution.
• Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities.
• Have the business acumen of working with Fortune 500 companies and their leadership team.
• Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works.
• Passionate about Cloudflare products, helping customers, and building strong relationships across organizations.

About this role 

Our team is seeking an experienced Sr. Director, Account Management to help us reach our mission of making it easy for people to access high-quality, affordable health and care. In this role, you will focus on building and cultivating deep relationships with your team, think critically about issues 

What you’ll do 

• Lead, coach, and develop a team of account coordinators, commercial account managers, and national account managers. 
• Foster a positive and inclusive team culture that encourages innovation, accountability, and continuous improvement. 
• Drive change within complex and fast-moving organization 
• Navigate ambiguous situations and solve complex problems, including those with conflicting stakeholder views. 
• Establish, cultivate, and manage key relationships with our strategic clients. 
• Accountable for client loyalty, satisfaction, and account growth 
• Identify and alleviate internal constraints for your team. 
• Collaborate with - and become a trusted advisor to - internal managers and executives across marketing, sales, operations, finance, and clinical departments. 
• Develop and obtain buy-in on the renewal process and be accountable for advancing growth strategy within team book. 
• Set and monitor team performance metrics, ensuring they align with OKRs. 

What we’re looking for 

• 10+ years of experience in account management or a related field, with at least 5 years in a management role. 
• Demonstrated success in managing and developing high-performing teams. 
• Exceptional interpersonal skills with the ability to work effectively with diverse personalities. 
• Strong analytical skills and data driven mindset focused on translating data into meaningful insights. 
• Excellent communication, negotiation, and presentation skills. 
• Proven ability to drive client satisfaction and business growth. 
• Ability to travel at least 30% of the time, with overnight travel included. 

Available Locations: San Francisco, CA (Greater Bay Area) 

Your Career

As our physical security technical engineer, reporting to our Director of Physical Security you will take ownership of our physical security technologies across our office and data center footprint. 

We are looking for someone excited about solving physical world challenges with next-generation technology on a global scale. You will be leading the overall strategy & implementation as well as partnering with other teams to unify physical and digital access into one cohesive security solution for Cloudflare’s global network powering our products.

What You’ll Do

Continue to build and manage our global physical security data center program overall in the following areas: 

• Physical security systems:
• Lead a global program focused on developing and deploying innovative physical security technology & operations across our global network of data centers. This will require traveling to a variety of locations, building relationships with our partners and working in an agile environment. 
• Utilize Cloudflare products to secure our physical security technology and work with the product teams to create new features and products applicable to the IOT / physical security space. 
• Run pilots to assess if new technologies and services are worthy of longer term investment.
• Work alongside our detections Team to identify ways to ingest video and access control event alarms into detection pipelines and process those through various stages of triage.
• Contracts and security addendums:
• Working with legal to oversee our contracts and security addendums with our data center partners as they relate to physical security controls
• Audit and certifications:
• Deliver the review & audit of existing and new data centers.
• Establish, implement, and automate our physical security standards, policies, and processes globally. Support implementation of operational metrics, project tracking, and status / blockers reporting as needed.
• Work alongside our infrastructure partners to enhance their standard operating procedures ensuring compliance with physical security standards and controls.
• Work with the security compliance and risk management team on developing and implementing physical security controls as it relates to various compliance requirements including but not limited to FedRAMP, ISO 27001 and SOC 2; and support internal and external audits of physical security controls.
• Travel to Cloudflare data center locations to carry out physical security audits and oversee physical security control build outs.

Examples of desirable skills, knowledge and experience

• Ability to make decisions on acceptable physical security risk and drive risk mitigation. 
• Experience managing large scale physical security programs, preferably with experience of physical security controls inside data centers
• Solid understanding of integrating and deploying systems at scale, including networking and systems engineering.
• Understanding of networking security as it relates to physical security technology
• Understanding of access control as it relates to granting logical access to systems
• Previous experience working in Verkada Command and deploying Verkada cameras and access sensors
• Ability to effectively prioritize and manage a large number of projects simultaneously
• Equally adept at strategy formulation and tactical execution
• Demonstrated success in earning trust across a broad variety of stakeholders and making principled decisions
• Ability to influence and motivate people across a broad variety of job functions
• Experience communicating physical security risk plans to the executive leadership
• Experience performing site walk thoughts of data centers, corporate offices, and executive residences, including identification and measurement of risks and threats.
• Experience in or desire to work with multiple time zones and ability to travel to all Cloudflare locations as required; roughly 35% travel required

Available Locations: London, United Kingdom and Lisbon, Portugal

Your Career

As our physical security engineer, reporting to our Director of Physical Security you will take ownership of our physical security program across our office and data center footprint. 

We are looking for someone excited about solving physical world challenges with next-generation technology on a global scale. You will be leading the overall strategy & implementation as well as partnering with other teams to unify physical and digital access into one cohesive security solution for Cloudflare’s global network powering our products.

What You’ll Do

Continue to build and manage our global physical security data center program overall in the following areas: 

• Physical security:
• Lead a global program focused on developing and deploying innovative physical security technology & operations across our global network of data centers. This will require traveling to a variety of locations, building relationships with our partners and working in an agile environment. 
• Perform review and monitoring of alerts generated by physical security systems (badge readers, cameras, etc)
• Interact with employees and management regarding compliance with Physical Security policies
• Collaborate with our People team to develop policies and processes to protect Cloudflare employees
• Collaborate with People and Spaces teams, as well as leadership, to develop incident playbooks for physical security incidents.
• Work alongside our detections Team to identify ways to ingest video and access control event alarms into detection pipelines and process those through various stages of triage.
• Contracts and security addendums:
• Working with legal to oversee our contracts and security addendums with vendors related to physical security monitoring, physical security systems, and physical security supplies
• Audit and certifications:
• Deliver the review & audit of existing and new data centers.
• Establish, implement, and automate our physical security standards, policies, and processes globally. Support implementation of operational metrics, project tracking, and status / blockers reporting as needed.
• Work alongside our infrastructure partners to enhance their standard operating procedures ensuring compliance with physical security standards and controls.
• Work with the security compliance and risk management team on developing and implementing physical security controls as it relates to various compliance requirements including but not limited to FedRAMP, ISO 27001 and SOC 2; and support internal and external audits of physical security controls.
• Respond to compliance requests for employee health and safety across multiple countries, states, and regions.
• Travel to Cloudflare data center locations to carry out physical security audits and oversee physical security control build outs.

Examples of desirable skills, knowledge and experience

• Ability to make decisions on acceptable physical security risk and drive risk mitigation. 
• Previous experience working in Verkada Command and deploying Verkada cameras and access sensors
• Experience writing physical security policies, processes, and playbooks
• Experience with executive protection, including the engagement of private investigators and law enforcement
• Experience gathering and supplying evidence for internal corporate investigations as well as law enforcement.
• Ability to effectively prioritize and manage a large number of projects simultaneously
• Equally adept at strategy formulation and tactical execution
• Demonstrated success in earning trust across a broad variety of stakeholders and making principled decisions
• Ability to influence and motivate people across a broad variety of job functions
• Experience developing programs to comply with employee health and safety requirements.
• Experience communicating physical security risk plans to the executive leadership
• Experience performing site walk thoughts of data centers, corporate offices, and executive residences, including identification and measurement of risks and threats.
• Experience in or desire to work with multiple time zones and ability to travel to all Cloudflare locations as required; roughly 35% travel required

About the Department

Channel Account Managers, Account Executives, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

What you'll do

We are looking for a seasoned channel sales professional to help us build out the channel organization in Latam/Mexico.

In this role, you’ll identify, recruit and operationalize new reseller and systems integrators partner organizations to help expand Cloudflare’s indirect sales reach within an assigned territory. You will build a regional partner business plan with quantified goals and milestones to achieve partner sourced revenue metrics to meet all quarterly sales requirements.

As a Channel Sales Manager, you will develop a comprehensive regional partner map, outlining target partners to recruit. You will work with partner stakeholders to drive sales enablement and coordinate technical training of Cloudflare’s solutions, work with respective field teams on demand gen initiatives and campaigns, as well as working with direct sales on various Channel oriented opps.

Additional responsibilities will include:

• Maintain and report an accurate sales forecast in SFDC.
• Manage contract negotiations.
• Maintain a robust sales pipeline.
• Develop long-term strategic relationships with key accounts.
• Ensure customer satisfaction.

Examples of desirable skills, knowledge and experience

• 7+ years in Software/SaaS/Security Sales & Channel management.
• 5+ years of experience and a proven track record developing a partner ecosystem VARs, SI's, MSP’s/MSSP's, within a SaaS model.
• Understanding of cloud infrastructure ecosystem and cloud security is highly preferred.
• Direct experience in recruiting, onboarding and enabling resellers/SI's.
• Experience working in a start-up environments.
• Ability to travel 30-50% of the time.
• Technical competence strongly preferred.

About the Department

Channel Account Managers, Account Executives, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

What you'll do

We are looking for a seasoned channel sales professional to help us build out the channel organization in Latam/Mexico.

In this role, you’ll identify, recruit and operationalize new reseller and systems integrators partner organizations to help expand Cloudflare’s indirect sales reach within an assigned territory. You will build a regional partner business plan with quantified goals and milestones to achieve partner sourced revenue metrics to meet all quarterly sales requirements.

As a Channel Sales Manager, you will develop a comprehensive regional partner map, outlining target partners to recruit. You will work with partner stakeholders to drive sales enablement and coordinate technical training of Cloudflare’s solutions, work with respective field teams on demand gen initiatives and campaigns, as well as working with direct sales on various Channel oriented opps.

Additional responsibilities will include:

• Maintain and report an accurate sales forecast in SFDC.
• Manage contract negotiations.
• Maintain a robust sales pipeline.
• Develop long-term strategic relationships with key accounts.
• Ensure customer satisfaction.

Examples of desirable skills, knowledge and experience

• 7+ years in Software/SaaS/Security Sales & Channel management.
• 5+ years of experience and a proven track record developing a partner ecosystem VARs, SI's, MSP’s/MSSP's, within a SaaS model.
• Understanding of cloud infrastructure ecosystem and cloud security is highly preferred.
• Direct experience in recruiting, onboarding and enabling resellers/SI's.
• Experience working in a start-up environments.
• Ability to travel 30-50% of the time.
• Technical competence strongly preferred.

About the Department

Channel Account Managers, Account Executives, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

What you'll do

We are looking for a seasoned channel sales professional to help us build out the channel organization in Latam/Mexico.

In this role, you’ll identify, recruit and operationalize new reseller and systems integrators partner organizations to help expand Cloudflare’s indirect sales reach within an assigned territory. You will build a regional partner business plan with quantified goals and milestones to achieve partner sourced revenue metrics to meet all quarterly sales requirements.

As a Channel Sales Manager, you will develop a comprehensive regional partner map, outlining target partners to recruit. You will work with partner stakeholders to drive sales enablement and coordinate technical training of Cloudflare’s solutions, work with respective field teams on demand gen initiatives and campaigns, as well as working with direct sales on various Channel oriented opps.

Additional responsibilities will include:

• Maintain and report an accurate sales forecast in SFDC.
• Manage contract negotiations.
• Maintain a robust sales pipeline.
• Develop long-term strategic relationships with key accounts.
• Ensure customer satisfaction.

Examples of desirable skills, knowledge and experience

• 7+ years in Software/SaaS/Security Sales & Channel management.
• 5+ years of experience and a proven track record developing a partner ecosystem VARs, SI's, MSP’s/MSSP's, within a SaaS model.
• Understanding of cloud infrastructure ecosystem and cloud security is highly preferred.
• Direct experience in recruiting, onboarding and enabling resellers/SI's.
• Experience working in a start-up environments.
• Ability to travel 30-50% of the time.
• Technical competence strongly preferred.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report.  We are Acquia. We are building for the future and we want you to be a part of it!

Job Description 

Acquia’s Customer Value Manager (CVM) is responsible for developing long-term relationships and driving customer-impacting value with a portfolio of Customer Data Platform customers, connecting with key business executives and stakeholders, and developing an understanding of their business requirements and goals. Leveraging this customer knowledge and knowledge of CDP best practices, the CVM will drive adoption, provide industry and implementation best practices and personalized recommendations and data-driven strategic insights to ensure customers maximize value from their investment and partnership with Acquia. 

You will be the go to person at Acquia, and your customers will rely on you as a CDP consultant providing a high value experience. You must have a strong understanding of your customer’s business, their marketing activities, and serve as an advocate for our customers' needs. The CVM will be accountable to customer retention and loyalty and will also serve as an escalation point when needed to facilitate the resolution of  issues, connecting customers with the right resources for assistance and working with our technical support and services teams to provide the appropriate business and technical context to ensure resolution.

You will be responsible for timely and effective communication to ensure customer expectations are met. You will demonstrate a high level of knowledge of Acquia’s Customer Data Platform solution and master of use case knowledge to help your customers realize the most value from their investment. You demonstrate a high level of professionalism in every interaction in a fast-paced environment while working closely across several key stakeholders in project management and product and ensuring best practices are adhered to throughout the organization. Candidates must be energetic, motivated and self-driven and have relevant marketing experience. You must demonstrate the ability to multitask, problem solve, be naturally curious, customer obsessed and think creatively to address unforeseen obstacles. Our ideal candidate balances customer needs and business needs leading to winning outcomes.

Responsibilities

• Own a client portfolio of Enterprise and/or Mid-market customers for which you are responsible for customer value, customer satisfaction, revenue growth, and retention
• Build and manage customer relationships at all levels
• Develop a trusted advisor relationship with key stakeholders and executive sponsors such that all activities are closely aligned with the customer's business case and business strategies, allowing the full potential of our solution to be realized
• Maintain an accurate set of reports and value delivered metrics to ensure there is a clear understanding of where each customer is on their path to value realization
• Provide ongoing strategic recommendations on how to maximize ROI through the use of Acquia Solutions & Services - deliver value creating recommendations so customers can grow their businesses through predictive analytics
• Leverage comprehensive understanding of the Acquia CDP solution to provide relevant training to drive adoption and provide strategic recommendations to help customers achieve ROI
• Onboard your customers by understanding their processes, goals, success metrics and defining and executing their enablement plan
• Monitor and identify trends in adoption and feature utilization to provide guidance to customers as part of ongoing account reviews
• Learn latest trends and best practices of the CDP market
• Conduct onsite customer meetings; prepare and deliver quarterly business reviews in collaboration with account managers and delivery teams with focus on product roadmap discussions and recommendations to align our platform to the customer’s business case and marketing strategies
• Partner with Acquia Account Manager (AM) to secure and execute customer renewals, upgrades and upsells; drive retention and revenue growth
• Support AM and Account Executive in identifying growth opportunities that align to customers' digital priorities through their day to day knowledge of goals and business outcomes. 
• Monitor customer health, identify risk, develop success plans, and deliver recommendations
• Work with Acquia Marketing team to identify customer case studies and PR opportunities
• Collaborate across Sales, Professional Services, Product, Support and Marketing to maximize overall customer experience
• Represent a knowledgeable and professional image of Acquia with all customers
• The CVM role is structured as a sales position with Commission eligibility based on quarterly account retention targets and OKR attainment

Required Skills

• Excellent communicator and listener, verbal and written
• Excellent organizational skills
• Empathy - even if you can’t fix their pain, customers should feel your empathy
• Ability to establish personal connections with customers
• Presentation skills to all levels of an organization, especially C-level executives
• Ability to advocate and influence with the customer and internally

• Analytic and critical thinking
• Resourceful, very helpful in problem solving
• Consultative leader able to facilitate planning from vision to tactics
• Basic SQL skills are very helpful
• Be a data geek

• Ability to understand both business/marketing and technical discussions
• Leadership skills, even if not direct management, the ability to influence and solicit communication, collaboration and respect amongst the team
• Rational, level headed under pressure

Your Experience

Required

• 5+ years in enterprise customer success, account management, client services or consulting; experience working at a SaaS-based marketing company or digital agency
• Demonstrable experience creating and driving strategic plan for enterprise accounts
• Experience presenting to C-level contacts
• Experience with various types of related marketing technology such as SEO, CRM, Marketing Automation, Google Analytics, social media platforms, ESP
• Proficiency in Word, Excel, PowerPoint, and other cloud-based applications
• Ability to travel 10% of time

Preferred

• Marketing background with experience in strategy and execution of marketing campaigns
• Experience delivering projects using Agile methodologies
• Prior experience managing executive and C-level client relationships   
• BA or BS degree

Additional Information

• Competitive salary, medical, dental, vision, disability, life benefits
• 401k plan
• A fun environment to work hard and play harder
• Passionate people building great products 

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.