Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone tojoin us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we’re looking for:

As aSenior Engineerat Tide you will be working on new and existing projects for our Payments area. We have a long roadmap ahead of us, with exciting new features and you’ll be solving interesting problems while collaborating with the rest of the Tide team to achieve our mission to save small and medium businesses time and money.

With our expanding business, we will encourage you to outgrow your initial responsibilities, if you so desire. This role offers an exceptional opportunity to make a real difference by taking ownership of engineering practices in a rapidly expanding company!

Technology and our people are what make Tide possible. We work in autonomous teams, self-organise, discuss technical challenges, and set our own guidelines in the different Community of Practices.

On the backend we see Java 8 as legacy and use Java 11+ for our micro-services. We provide RESTful APIs to our colleagues in the frontend. Spring Boot is our work horse, but we are open to new experiments. We are cloud-native and run everything on AWS. You’ll see containers (Docker), queues (SNS+SQS, Kafka) and events everywhere. The nature of our business naturally fits with relational databases, but we have also found some use cases for NoSQL. Our frontends have done an incredible job at consuming our APIs and providing the best UX to our members. They are native Android and iOS apps or Angular 2+ web apps. The Cloud Engineering team provides us with vital infrastructure and DevOps support on the cloud.

As a Senior Backend Engineer you’ll be:

• Working on projects for the Payment area solving interesting challenges and problems that will save small business time and money globally.
• You will be the person who less experienced engineers turn to when seeking advice and the one that ensures that things get done with a professional seal of quality.
• Joining one of our expanding multidisciplinary agile teams, you will work closely with product owners, mobile engineers, and other business members to translate requirements into well-engineered solutions.
• You will ideally join our backend community of practices and your input on how to improve processes and maintain a high quality across the backend will be very welcomed. Career progression is as important to us as it is for you!

What makes you a great fit:

• Have experience (5+ years) building server-side applications and detailed knowledge of the relevant programming languages for your stack (i.e Java 8 or newer).
• Have sound knowledge of a Java backend framework (e.g. Spring/Spring Boot).
• Have experience with microservices and implementing and consuming RESTful APIs.
• Have experience engineering scalable and reliable solutions.
• Demonstrate a mindset of delivering secure, well-tested and well-documented software.
• Are willing to own your code and your team’s processes from development to production.
• Have experience with relational databases.
• Are comfortable working in agile methodologies, ideally Scrum.
• Have the ability to communicate technical concepts to a non-technical audience.
• Have experience integrating to third parties.
• Have exposure to continuous integration, delivery and deployment.
• Have experience leading and coaching of technical staff.

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview 

In this role as a Software Development Engineer II - Full stack or BE, you will be a highly contributing member of a core engineering team working to build the LivePerson Voice offering expertly integrating it into the existing LivePerson offering and different contact center solutions. In this role, you will be exposed to new technologies and architectures, will work with Principal engineers and architects to design and execute new solutions. You must be a team player, motivated, ambitious and eager to grow through build and successful delivery of industry-shifting products.

You Will

• Learn new technologies and architectures, including work with LivePerson’s award winning Voice AI solution, Integrations with contact center providers like Avaya, Cisco, Amazon Connect, voice based telephony, and new product development. 
• Work with Product Management and leadership to bring your engineering experience to the table and ideate new features and functionality
• Help to create reliable, scalable, high performance software solutions deployed in a public cloud environment using the latest software, automations and testing tools available.
• Work on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.
• Develop Java based backend services
• If full stack, Develop UI using Vue, Angular

You Have

• 6+ years of software development experience
• 4+  Experience with programming languages: Java
• 3+ years of experience in development of Microservices, RESTful API, backend systems and successful production software systems
• Strong Object Oriented design and implementation experience, strong knowledge of web protocols, and knowledge of distributed systems architectures.
• Solid understanding of Data Structures and Algorithm Design
• Experience with one of the following: Kafka, Elasticsearch, Redis
• Experience in databases technologies like MySQL, Postgres, Firestore
• Experience with Git, Jenkins, and other Development tools
• Analytical and problem-solving skills
• Advocating and executing on automated testing strategies in all developed code and helping to ensure code quality and consistency for your team. 
• Experience working on large scale deployments and performance tuning
• Experience developing cloud software services and an understanding of design for scalability, performance and reliability
• Good to have Development experience with Unix, Docker, and Kubernetes infrastructure on GCP/GKE
• Good to have 2+ years of experience in building UI using web frameworks like Vue, Angular or other JavaScript
• Bachelor's degree in Computer Science or related field

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview 

In this role as a Software Development Engineer III - Full stack or BE, you will be a highly contributing member of a core engineering team working to build the LivePerson Voice offering expertly integrating it into the existing LivePerson offering and different contact center solutions. In this role, you will be exposed to new technologies and architectures, will work with Principal engineers and architects to design and execute new solutions. You must be a team player, motivated, ambitious and eager to grow through build and successful delivery of industry-shifting products.

You Will

• Learn new technologies and architectures, including work with LivePerson’s award winning Voice AI solution, Integrations with contact center providers like Avaya, Cisco, Amazon Connect, voice based telephony, and new product development. 
• Work with Product Management and leadership to bring your engineering experience to the table and ideate new features and functionality
• Help to create reliable, scalable, high performance software solutions deployed in a public cloud environment using the latest software, automations and testing tools available.
• Work on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.
• Develop Java based backend services

You Have

• 8+ years of experience building successful large scale production software systems
• 5+ years of experience in Java programming - MUST
• 2+ years of experience integrating with third-party APIs  - MUST
• 3+ years Experience debugging/testing distributed microservice applications - MUST
• 3+ year of experience with  technologies such as Kafka, Redis and NoSql - MUST
• 3+ years of Experience building RESTful microservices  - MUST
• Experience building voice applications is a plus
• 3+ years of experience in Kubernetes (cluster, load balancer), Google Kubernetes  
• Experience in Cloud Computing Technologies like GCP, AWS is a plus

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 Overview:

This is a position within the Communications Channel for the Conversation Cloud platform. The communication channels group owns all consumer-facing communication channels such as web messaging, in-app messaging or the integration into 3rd party channels such as WhatsApp or SMS. You’ll report to the engineering director and work closely with different engineering teams on cross-functional initiatives

You will: 

• Provide technical leadership and mentorship to engineering teams, fostering a culture of innovation, collaboration, and continuous improvement.
• Lead the design and architecture of complex, scalable, and high-performance systems across the frontend and backend stacks.
• Advocate for and enforce best practices in code quality, testing, and software development processes.
• Facilitate effective communication and collaboration between engineering teams, ensuring that dependencies and integration points are managed effectively.
• Address and resolve technical challenges, bottlenecks, and other issues that arise during the development lifecycle.
• Stay current with emerging technologies and industry trends, evaluating and recommending new tools, frameworks, and methodologies to enhance our tech stack.
• Communicate technical decisions and strategies to stakeholders, including non-technical audiences, ensuring clarity and alignment.
• Create and maintain comprehensive documentation of architecture, design patterns, and best practices to ensure knowledge sharing and consistency across teams.

You have:

• 10+ years of experience in software engineering, with a strong focus on both frontend and backend development.
• Proven experience in a principal or senior engineering role, leading and mentoring multiple engineering teams.
• Proficiency in frontend JavaScript frameworks and libraries (e.g., React, Angular, Vue.js).
• Extensive experience with backend development using Node.js and Java.
• Advanced knowledge of performance optimization techniques and security best practices.
• Strong understanding of software architecture principles, design patterns, and best practices.
• Experience with microservices architecture, API design, and distributed systems.
• Familiarity with CI/CD pipelines, containerization (Docker, Kubernetes), and cloud platforms (AWS, GCP, Azure).
• Exceptional leadership and mentoring abilities.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strategic thinker with a proactive approach to identifying and addressing challenges.

Benefits: 

• Time away: Vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: Parental leave.
• Development:  Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

About this role 

In this role, you will establish the Salesforce architecture working directly with business analysts and developers to design, develop, and implement a flexible, rapidly innovating Salesforce solution that uses modern best practices including Lightning components and browser-side controller concepts.   

What you’ll do  

• Collaborate with our product engineering, operations, and clinical team and users of all levels, creating consensus and a clear strategy 
• You will collect business requirements, document the design, implement the features, and ensure a quality solution is delivered 
• You will be a technical lead and part of the complete development lifecycle from ideation to maintenance 
• Leverage your years of Salesforce experience to setup a solid servicing platform as well as design a heavily API-driven integration with our mobile and web applications as well as with other services and data stores 
• Establish and ensure best practices are being followed to maintain a stable Salesforce environment 
• You will help drive architecture and ensure that our technology 
  approach meets short-term agility needs while setting us up to scale and evolve.  
• You will design, develop, and see software through the whole SDLC. 
• You will work across various teams to appreciate the full impact of your 
  technical choices and understand how your work can impact millions of lives on a daily basis 

What we’re looking for 

• 8+ years of experience in developing web and mobile interfaces on Force.com (Apex, VisualForce and Lightning) and leveraging modern open source libraries such as React, Angular, or Vue and the surrounding ecosystem (JSON, XML, CSS, HTML5, etc) 
• Track record of resolving integration issues, developing from scratch with Salesforce API's (REST/SOAP/MetaData,etc.), and cleanly maintaining the complexity of the platform 
• Proven experience to establish Salesforce development best practices, design patterns and frameworks 
• Solid understanding of Salesforce underlying data structure and data flows to support the application build 
• Embraces an agile development environment and knows how to leverage Salesforce to meet a rapid pace of innovation 
• Technical Leadership to provide oversight and guidance to other developers 
• Experience with secure development best practices and using industry standards like SAML and OAuth, with a bonus of being compliant with HIPAA 
• Salesforce Certifications Admin, Platform Developer I and II, Javascript Developer I 
• (Preferred) Salesforce Application Architect, System Architect, Technical Architect 

Department: Mobile & Web Engineering

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone tojoin us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

Some of the things you’ll be doing: 

As part of this team,

• You will be learning and sharing knowledge with our engineers on new things often, as we believe in experimentation, T-shaped engineering and collaborative learning for career growth
• You will be working on our new and existing products for our Business Areas. We have an exciting roadmap with brand new features and we will need you to solve interesting problems
• You will have the opportunity to make a difference by leveraging your experience connecting with less experienced engineers, collaborating and cheering together
• Joining one of our expanding multi-disciplinary agile teams, you will work together with product owners, UI/UX designers, architects, engineers, and other business members to translate requirements into well-engineered solutions
• You will ideally join our Web and Flutter Community of Practices, and your input on how to improve processes and maintain high quality across the team will be very welcome
• Career progression is as important to us as it is for you, and we, therefore, have put in place a Tide Growth Framework to guide you. With our expanding teams and business, we will encourage you to outgrow your initial responsibilities, if you so desire

Our company is committed to creating an inclusive and diverse environment, that fosters cooperation in everything we do. This role offers an exceptional opportunity to make a real difference with responsibilities across engineering practices in a supportive and rapidly expanding company!

You’ll be a great fit if you have/are: 

• Working experience with Web as a Sofware Engineer
• Strong knowledge in Semantic HTML, CSS(3) and JavaScript(ES6)
• Solid experience in Angular2+, TypeScript, RxJS, and NgRx
• Solid experience in using testing tools such as Jest and Cypress or similar
• Passionate about building great products in small, autonomous, agile teams
• A passion for automation tests and experience writing testable code
• Experience building sleek, high-performance user interfaces and complex Web apps that successfully shipped to customers

Our Tech Stack(you don't have to be excelling inall, but willing to learn them):

• Angular 15+(includingNgRxandAngular Material) orReactat their full potential to build our web apps
• Nrwl Nxto manage them as mono repo
• Storybook as live components documentation
• Node.js, NestJs and PostgreSQLto power up the BFF middleware
• EKS/Kubernetesused by the Cloud team to run the platform
• Contentful to provide some dynamic content to the apps
• DataDog, SonarCloud, Semgrep, LaunchDarkly, and Segment to help us safely track, monitor and deploy
• GitHubwithGitHub actionsto power the Cl/CD pipelines (new joiners are encouraged to have something deployed to production in their first 2 weeks)

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves
• Stock Options

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of theirethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems!We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.