Production Systems Developer

Location: High Wycombe / Hybrid
Term: Permanent, Full Time
Salary: Dependent on experience + excellent benefits

We’re looking for a Production Systems Developer to work with us to design bespoke hardware test software to support the mass production of state-of-the-art audio interfaces, MIDI controllers and synthesisers.  

The Role:

You will be working in a people-focused, multi-functional design & engineering team, collaborating on new product development and the continuous improvement of the production test software used in our factories. Your responsibilities will include developing and maintaining production test software, writing backend functionality in Python and developing unit and end-to-end tests while also contributing to research and development and providing remote technical support to factory engineers.

Project work is typically managed in a combination of stage gated and agile methodologies to suite the technical discipline and project complexity. Focusrite is committed to improving and you will have opportunity to help evolve our working practices to keep up to date with technology trends in our product sector and best practice in the software development industry.

To be successful in your application for this role you will need:

• Competent coding skill in Python and/or TypeScript/React  
• A good understanding of audio electronics, measurement tools and methods 
• Experience with databases (e.g. MySQL), distributed version control (e.g. Git), and continuous integration
• Excellent design, debugging and problem-solving abilities
• The ability to clearly articulate problems and solutions for both technical and non-technical audiences
• A commitment to continual personal development, as well as improvement of the wider team

It would be advantageous if you have some of the following:

• BEng/BSc degree, preferably in a related engineering subject – Computer Science, Electronics, Mechatronics, Manufacturing Systems, etc 
• Experience with web technology: TypeScript, React, HTML, CSS, Electron 
• Hands-on prototyping using Arduino, Teensy, Raspberry Pi or other platforms 
• Familiarity with best practices and dev-ops tools: git, Ansible, Linux… 
• Experience with manufacturing automation, Industry 4.0, etc. 
• Experience of working using Agile methodologies such as Scrum
• Background in audio electronics and music technology 

 About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.

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Job Description

Position: SOAR Support Engineer

Location:Atlanta, GA /Raleigh, NC /Charlotte, NC

We are seeking a highly skilled Cybersecurity Engineer with a strong focus on Security Orchestration, Automation, and Response (SOAR) to join our team. The successful candidate will be responsible for supporting, configuring, and maintaining our SOAR infrastructure and associated data feeds in a Linux environment. The engineer will work closely with customers, developers, and cross-functional teams to ensure the smooth operation and continuous improvement of our SOAR platform, while also handling change management and incident creation/escalation using ServiceNow. The role involves operating in a zero-trust environment.

Resolve complex problems spanning multiple applications to drive improvements across the SOAR platform; lead efforts with significant business implications, participate in planning and priority estimates, and advise Software Engineers, Infrastructure Engineers, Application and Platform owners, and Cyber Teammates on SOAR solutions.

Educate others on current architectural standards and guidelines to drive efficiency when leading the design efforts of complex business and enterprise software solutions.

Build and troubleshoot SOAR Infrastructure and associated data feeds in a Linux environment.

Perform health checks of the SOAR environment, troubleshoot, and restore service.

Support OS teams with monthly server patching for SOAR components.

Perform SOAR platform upgrades on SOAR components.

Troubleshoot existing feeds that are no longer collecting data (quiet source monitoring).

Interact with the SOAR user base for the development, management, and tuning of SOAR dashboards, knowledge objects, ad-hoc/scheduled workflows, and alerts.

Lead data onboarding requirement discussions with consumers of the SOAR platform to determine scope and feasibility.

Interpret and apply new technical and system capabilities as needed to provide updates, enhancements, and modifications to an existing SOAR environment.

Integrate data streams and feeds from network, infrastructure services, mission-critical/business applications into the SOAR platform using various connectors and APIs.

Requirements:

• Bachelor's Degree in Computer Science, CIS, or related field (experience in lieu of degree will be considered)
• Five to seven years of experience in development support or a related field
• 2+ years of experience in database technologies
• 3+ of experience working on project(s) involving the implementation of solutions applying development life cycles (SDLC)
• Experience working in a zero-trust environment
• Familiarity with ServiceNow for change management and incident handling
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Strong customer service and collaboration skills

Preferred Qualifications:

• Master's Degree in Computer Science, CIS, or related field
• Current Certification in a SOAR platform (e.g., Splunk Phantom, Demisto, IBM Resilient)
• 3+ years of experience building, troubleshooting, and supporting SOAR Infrastructure and associated data feeds in a clustered, multi-site Linux environment
• 3+ years of experience onboarding data to a SOAR platform (Hosted on-Premise)
• 1+ years of experience onboarding data to AWS and/or Azure cloud-hosted SOAR environments
• 3+ years of experience with complex SOAR Deployment strategies that include standard and tiered deployment models, GitLab/GitHub, Ansible, and/or Cribl
• 3+ years of experience with Architecting and Infrastructure Engineering SOAR in On-Premise, AWS, and/or Azure cloud environments
• Experience with common scripting languages such as Bash and Python
• GIAC certifications such as GSEC (GIAC Security Essentials) and GPYC (GIAC Python Coder)
• Additional cybersecurity certifications are a plus
• Experience with Elastic Stack (Elasticsearch, Logstash, and Kibana)

Qualifications

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Job Description

Role purpose:

• To work within the IT infrastructure engineering team, contributing to development and implementation of information service and technology solutions as used by the company at large.
• To lead efforts by the security operations team in pursuance of mitigation of security risks and issues.

Main responsibilities: 

• Working with team members and internal stakeholder to design and implement IS&T solutions and changes, including both technical design and business/operational design elements.
• Participation in security operations management across various estates, including tracking and reporting on vulnerability status, working with info-sec and governance owners to define and track information security risks, and working on initiatives to risk reduce technology use within the business.

Qualifications

Core expertise and skills:

• Security engineering including firewalling, vulnerability remediation.
• Technical stewardship of third-party pen testing and analysis of results.
• Identity management and access control solutions (IAM, RBAC, ABAC eg Sailpoint ID now, Okta etc).
• Public cloud technologies (AWS, Azure).
• Private cloud (VCD in particular) and hypervisors (Vmware stack in particular).
• Networking L2,L3 including routing protocols, OSI, VPN (IPSEC, SSL), TCP/IP suite (DNS, DHCP, TLS), CDNs, NAT, reverse proxying.
• Windows operating system platforms.
• Experience in working in a large enterprise ITSM environment.
• Experience of working in a delivery-assurance environment, including experience of working within both agile and linear/waterfall delivery processes.
• Experience in working in a service outsourced environment / experience working with multiple service partners.
• Experience working in a change managed/release managed environment.
• Experience working within a risk managed/ ISMS environment.
• Automation and scripting expertise (e.g. PowerShell, Phyton, Rundeck, Ansible).
• Familiarity with backup, recovery, and replication technologies (eg Comvault, Veeam, Zerto)
• Good understanding of business continuity processes and practices.
• Experience of ESD / patch management technologies (e.g. Microsoft SCCM, Avanti patch manager).
• Experience of report and MI generation for use by executive decision-making process.
• Effective communication skills / high level of technical English fluency.
•  

Beneficial expertise and skills:

• ITIL certified (foundation v3 or v4).
• Experience of database services administration e.g. SQL server config, PaaS / database as a service administration.
• AWS Certified Cloud Practitioner.
• Experience drafting operational procedures/run books.
• Experience drafting design reference/documentation.
• *nix operating system platforms (e.g. various Linux distros).
• Participation in pre-sales technical consultancy (not necessarily customer facing).
• Involvement in supporting SaaS / PaaS solutions, e.g. 3rd line engineering support.
• Familiarity with service/site reliability design/fault domain design etc.
• Experience of presenting / reporting to higher management.

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Job Description

As a "Senior Network Architect for Cloud" you understand the latest developments of physical or virtual networks in cloud and container technology. You drive the further development of the network in our OpenStack-based cloud platform in the interest of customers and the OpenSource community.

This includes the following tasks:

• You will be involved in the design, operation and further development of OpenStack-based services on the Open Telekom Cloud Platform in the network area in close contact with the manufacturers.
• You plan and drive automation using common automation frameworks.
• You further develop the physical and virtual network architecture, taking IT security aspects into account.
• You will work together with specialists from our team and other Deutsche Telekom teams on the technology topics of public cloud, open source and security.
• You will prepare materials for presentations and advise management on technology decisions.
• As a senior architect you will work in an agile based squad and supporting other colleagues is part of the journey.

Qualifications

Requirements:

• Degree in computer science, mathematics, a technical, engineering or natural science subject or a comparable vocational training with many years of professional experience.
• 3-5 years of professional experience in the ICT sector, ideally with a focus on modern Cloud technologies (Public Clouds, preferably OpenStack-based, or Docker or Kubernetes).
• Ability to understand Low Level Design and be able to work with it.
• Willingness to create proof-of-concepts with the help of necessary scripting languages and other tools for testing the concepts in practice.
• Excellent ability to assess technical solutions individually.
• Make the necessary decisions when solving incidents and any kind of tasks.
• Agile mindset.
• Strong routing and switching knowledge in a large scale networks
• Ability to oversee the big picture of the architecture, lead sub groups to progress with the defined vision
• Demonstrated strength in Linux systems
• Openstack knowledge
• Become a key player in developing the way forward for the team
• Recent experience with private link solutions in combination with cloud infrastructure ( MPLS, Direct Connect )
• Knowledgeable of the market leading network management tools
• Applied experience with automation tools (Git, CICD Pipelines, Ansible)
• Fluent English, both written and spoken.
• Feeling comfortable in a multicultural environment

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Job Description

As a "Senior Network Architect for Cloud" you understand the latest developments of physical or virtual networks in cloud and container technology. You drive the further development of the network in our OpenStack-based cloud platform in the interest of customers and the OpenSource community.

This includes the following tasks:

• You will be involved in the design, operation and further development of OpenStack-based services on the Open Telekom Cloud Platform in the network area in close contact with the manufacturers.
• You plan and drive automation using common automation frameworks.
• You further develop the physical and virtual network architecture, taking IT security aspects into account.
• You will work together with specialists from our team and other Deutsche Telekom teams on the technology topics of public cloud, open source and security.
• You will prepare materials for presentations and advise management on technology decisions.
• As a senior architect you will work in an agile based squad and supporting other colleagues is part of the journey.

Qualifications

Requirements:

• Degree in computer science, mathematics, a technical, engineering or natural science subject or a comparable vocational training with many years of professional experience.
• 3-5 years of professional experience in the ICT sector, ideally with a focus on modern Cloud technologies (Public Clouds, preferably OpenStack-based, or Docker or Kubernetes).
• Ability to understand Low Level Design and be able to work with it.
• Willingness to create proof-of-concepts with the help of necessary scripting languages and other tools for testing the concepts in practice.
• Excellent ability to assess technical solutions individually.
• Make the necessary decisions when solving incidents and any kind of tasks.
• Agile mindset.
• Strong routing and switching knowledge in a large scale networks
• Ability to oversee the big picture of the architecture, lead sub groups to progress with the defined vision
• Demonstrated strength in Linux systems
• Openstack knowledge
• Become a key player in developing the way forward for the team
• Recent experience with private link solutions in combination with cloud infrastructure ( MPLS, Direct Connect )
• Knowledgeable of the market leading network management tools
• Applied experience with automation tools (Git, CICD Pipelines, Ansible)
• Fluent English, both written and spoken.
• Feeling comfortable in a multicultural environment

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Job Description

We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.

We are measured by delivering a secure, stable, and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.

We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud. 

We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.

As an Engineer, you understand the latest developments in cloud and hardware technology. Customer-oriented, you will further develop the hardware architecture of our Open Telekom Cloud platform.

• Be responsible for the structured expansion and upgrading of our hardware under hyper-scaler conditions.
• Be a trusted advisor for public cloud technology.
• Consistently automate with common automation frameworks (ansible puppet chef).
• Get your hands "dirty" without reservations.
• Work in a team of specialists where everyone helps each other openly and with trust...

Qualifications

• Completed studies in a technical, engineering or scientific subject or comparable professional training. 
• 3-5 years of professional experience in multi-cultural IT with a focus on various cloud and data centers. 
• In-depth knowledge of virtualization servers, security and networking hardware.
• Strong senior experience in Linux, security, and network-related services. 
• Deep practice in any Cloud environment.
• High level of customer focus.
• Knowledge of agile development processes.
• Ability to assess technical solutions and come up with new creative solutions.
• Fluency in written and spoken English.
• You will be working in the European Union to meet our customers' data security and privacy requirements. 
• Open Mindset, working in squads.
• Jira and Confluence (Atlassian software) experience in ticketing, and documentation tools are nice to have.

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Job Description

Job Description

As a Senior AWS Solution Architect & Senior AWS Cloud Consultant you fulfill the following tasks:

• You research and analyze available tools and frameworks and then implement those as cloud-native solutions for our customers
• You assist the T-Systems Public Cloud Product Management Team to build and define solutions on top of AWS based on customer and market feedback
• You support the customer engagement lifecycle from pre-sales to implementation and identify and support follow-up activities
• You participate in or lead technical workshops as a cloud expert with partners and clients and implement Pilot and Proof of Concept projects
• You advise clients on architecture methods, governance and the use of cloud-native best practices
• You will run Well-Architected Reviews on customer workloads advising the customer on AWS best practices 
• You will review existing customer environments, plan and implement migrations to AWS cloud by applying appropriate migration strategy (Relocate, Rehosting, Refactoring etc.) 
• You develop automated cloud-native solutions following the IaC approach using appropriate AWS services, such as Lambda, Step Functions, Terraform, Cloudformation (including higher-level provision options like SAM or CDK)
• You are responsible for expanding and improving the solution portfolio and you develop new features, templates and documentation 
• You act as a coach and mentor for young and new team members
• You take over technical sub-project management responsibility as a sparring partner between business and IT in interdisciplinary teams.
• Independent steering of error analysis and problem-solutions together with the operation in the DevOps teams
• You work in a highly dynamic, international environment with a highly motivated team

Qualifications

• Next to a degree in computer science or another technical discipline, you have at least 5 years of experience in two or more of the following areas: software development, automation and containers, design & implementation of distributed cloud applications, agile methodologies
• You have 2+ years of working experience with a hyperscaler cloud platform (preferably AWS)
• Solid working experience in four or more of the listed technology areas: Relational Databases, Programming, Web Technologies, Security, Networking, Migration, Big Data, Machine Learning or Artificial Intelligence
• You bring experience in AWS services for example Amazon EC2 compute, AWS Lambda, AWS EventBridge, AWS CloudWatch, Amazon RDS, Amazon ECS
• Extensive experience in DevOps methodologies and automation with Shell Scripting, Docker, Terraform, Ansible, and more
• You bring experience in development with NodeJS, Python, Java or another common programming language
• You are experienced with complex, large scale environments and able to design a resilient, secured, and performant cloud infrastructure solution
• Demonstrated experience developing an enterprise-scale distributed applications using modern software development practices and technologies is highly desired
• Ideally, you have already client-facing experiences
• Strong communication skills in English, (German is nice to have)
• Flexibility and readiness to travel occasionally are expected

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Job Description

The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.

Your Department

We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.

We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.

We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.

We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.

Your Tasks

As "Solution Engineer OTC" you understand the latest developments in cloud and container technology. You will operate and enhance our Open Telekom Cloud platform in a customer-oriented manner.

Do you like?

Solve complex problems in the daily operation of a hyper-scaler's cloud backend.

Consistently automate with common automation frameworks.

Work in a team of specialists where everyone helps each other in an open and trusting manner.

Work in proactive and agile way

Participate / coordinate in process oriented manner of the daily activities, incoming customer requests

Qualifications

Your Profile

• Completed studies in a technical, engineering or scientific subject or comparable professional training.
• 3-5 years of professional experience in IT (with focus on modern cloud technologies).
• In-depth knowledge of Linux (e.g. networking, logging concepts), system tools (sudo, SSH) and network-related services (e.g. LDAP, NTP), Linux/Unix command line.
• System technologies (Linux, KVM, Linux network and storage, system tools) as well as OpenStack
• Strong Linux Administrations knowledge (e.g. RHCSA or. LFCS)
• Experienced with Ansible
• Shell scripting advanced experience
• Python beginner level
• Experience in OpenSource projects and community’s requirements.
• Agile tools (e.g. GitHub, JIRA, Confluence) and methodologies (DevOps, Gitlab CI/CD)
• High level of customer focus.
• Ability to assess technical solutions and come up with creative approaches.
• Fluency in written and spoken English
• Advanced SQL knowledge about more complex queries.
• Experience with data engineering e.g. pandas.
• Experience with developing Grafana Dashboards.
• Experience with analyzing and using API’s e.g. with curl, postman and python.
• Advanced Linux shell skills.
• Experience with writing HLD’s and describe complex processes.
• Advanced Experience with multiple Cloud Services.

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Job Description

We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.

We are measured by delivering a secure, stable, and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.

We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud. 

We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.

As an Engineer, you understand the latest developments in cloud and hardware technology. Customer-oriented, you will further develop the hardware architecture of our Open Telekom Cloud platform.

• Be responsible for the structured expansion and upgrading of our hardware under hyper-scaler conditions.
• Be a trusted advisor for public cloud technology.
• Consistently automate with common automation frameworks (ansible puppet chef).
• Get your hands "dirty" without reservations.
• Work in a team of specialists where everyone helps each other openly and with trust...

Qualifications

• Completed studies in a technical, engineering or scientific subject or comparable professional training. 
• 3-5 years of professional experience in multi-cultural IT with a focus on various cloud and data centers. 
• In-depth knowledge of virtualization servers, security and networking hardware.
• Strong senior experience in Linux, security, and network-related services. 
• Deep practice in any Cloud environment.
• Kubernetes (Experience to operate Kubernetes)
• Helm chart (Experience to develop or contribute to a Helm chart)
• Ansible
• Golang or Java is nice to have
• High level of customer focus.
• Knowledge of agile development processes.
• Ability to assess technical solutions and come up with new creative solutions.
• Fluency in written and spoken English.
• You will be working in the European Union to meet our customers' data security and privacy requirements. 
• Open Mindset, working in squads.
• Jira and Confluence (Atlassian software) experience in ticketing, and documentation tools are nice to have.

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Job Description

Company Description

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

The Public Cloud Portfolio Unit operates on a national and international level, for medium-sized and large companies. We develop, market and operate agile, cloud-native, forward-looking products and services for the digital world. We see ourselves as innovation drivers and make our customers' business fit for the digital future. Our mission: Together with our customer, shaping the safest, easiest and most efficient transformation to a digitized and cloud-native future.

Your Department

We run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.

We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.

We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud.

We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.

Your Tasks

As "Solution Engineer OTC" you understand the latest developments in cloud and container technology. You will operate and enhance our Open Telekom Cloud platform in a customer-oriented manner.

Do you like?

• Solve complex problems in the daily operation of a hyper-scaler's cloud backend.
• Consistently automate with common automation frameworks.
• Work in a team of specialists where everyone helps each other in an open and trusting manner.
• Work in proactive and agile way
• Participate / coordinate in process oriented manner of the daily activities, incoming customer requests

Qualifications

Your Profile

• Completed studies in a technical, engineering or scientific subject or comparable professional training.
• 3-5 years of professional experience in IT (with focus on modern cloud technologies).
• In-depth knowledge of Linux (e.g. networking, logging concepts), system tools (sudo, SSH) and network-related services (e.g. LDAP, NTP), Linux/Unix command line.
• System technologies (Linux, KVM, Linux network and storage, system tools) as well as OpenStack
• Strong Linux Administrations knowledge (e.g. RHCSA or. LFCS)
• Experienced with Ansible
• Shell scripting advanced experience
• Python beginner level
• Experience in OpenSource projects and community’s requirements.
• Agile tools (e.g. GitHub, JIRA, Confluence) and methodologies (DevOps, Gitlab CI/CD)
• High level of customer focus.
• Ability to assess technical solutions and come up with creative approaches.
• Fluency in written and spoken English

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Job Description

Job Description

Multinational corporations and public institutions are our customers. We are getting the economy and society ready for the gigabit society. All over the world. With a global infrastructure of data centers, networks and integrated solutions. Are you interested in the networked future? Then show us your innovative strength.

Are you interested in exciting topics? Then join us: The Public Cloud Product Unit operates on a national and international level, for medium-sized and large companies. With the new Managed Services for the Public Cloud, we develop, market and operate agile, cloud-native, future-oriented products and services for the digital world. The market leaders Google, Microsoft, VMware and Amazon Web Services are our partners. We inspire our customers with our consulting, development and service services.
 

Your new task:
As a GCP Cloud Engineer you will take on exciting tasks in the rapidly developing Cloud environment from the very beginning.You do not perform any test or control activities twice by hand, but automate consistently using common tools.

• Track feature requests, bug reports
• Support planning of resources, capacities, operational requirements, security
• Preparation of changes (planning, validation, testing, staging)
• Support in the use of ITIL operational processes / platform support
• Support for use and development of automations, scaling, CI/CD workflows, Git
• Specific platform configurations, network, application, security
• Tracking of feature requests, bug reports
• Analysis of platform incidents
• General process optimization, ITIL support
• Creation of performance KPIs 

Qualifications

Qualifications

• 3+ years of professional experience in the IT industry or telecommunications; ideally you already have extensive experience with the Google Cloud Platform (GCP) or other Hyperscaler platforms (AWS, Azure, etc.)
• Understanding of cloud engineering methods, applications, and best practices across cloud service providers.
• Experience assessing, customizing, troubleshooting, optimizing, and maintaining current and emerging technologies, platforms, and applications to help ensure greater security and efficiencies.
• Experience with cloud orchestration tools and continuous delivery processes to deploy and manage cloud infrastructure for customers to consume (DevOps)
• Experience with modern tools for collaboration in an agile environment (e.g. GitHub, JIRA, Confluence). Ability to assess technical solutions and find creative approaches to solutions
• Demonstrated proficiency in automating processes with GitHub, Ansible, Terraform, Packer, PowerShell, Python, including use of remote APIs
• Experience working with containers and container orchestration systems and hardening practices.
• Experience implementing, managing, and supporting security products to protect workloads on the platform.
• GCP Digital Leader / Cloud Engineer, AWS Cloud Practitioner / Technical Essentials and/or Azure Fundamentals certifications or higher
• Fluent English
   

Nice to have:

• Google Cloud Certification
• German is an advantage

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Job Description

What’s the role?

Dynatrace is looking for a highly skilled and motivated Public Sector Solutions Engineer to support our rapidly growing customer base within the U.S. Federal Government, specifically those with Top Secret/Sensitive Compartmented Information (TS/SCI) with Full-Scope Polygraph. This is a unique opportunity to work with cutting-edge technologies in cloud, observability, and AI-driven application performance management within highly secured environments.

As a key member of our Public Sector team, you will collaborate closely with your account teams to deliver mission-focused solutions that enable Federal agencies to achieve superior application performance and observability.

Responsibilities

• Serve as a technical lead and subject matter expert on Dynatrace’s platform, focusing on observability, cloud infrastructure, and application security within highly secure environments.
• Own technical engagement with customers during the trial phase. Communicate Dynatrace’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation in support of sales opportunities directly or through channel partners—especially in environments requiring security clearance.
• Present Dynatrace’s vision to agency leaders.
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Act as a trusted advisor to agency customers, delivering technical presentations and demonstrations to highlight Dynatrace’s differentiated capabilities.
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Proactively engage and communicate with customers and Dynatrace business/technical teams regarding product feedback and competitive landscape
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Position might be filled at a higher level based on candidate experience.

Qualifications

Minimum Requirements:

• Active TS/SCI with Full-Scope Poly clearance required.
• Bachelor’s degree in Computer Science or equivalent education/experience.
• Minimum of 3+ years of experience in the observability or a related field within a public sector environment.

Preferred Requirements:

• Experience with web technologies such as HTML, CSS, and JavaScript.
• Experience with programming/scripting languages such as Java, .NET, PHP, Go, Node.js, and databases.
• Advanced knowledge of Operating Systems (Windows and Linux).
• Experience with DevOps or Site Reliability Engineering (SRE) practices.
• Knowledge of cloud platforms including AWS, Azure, or GCP.
• Experience with modern technologies like containers (Kubernetes/OpenShift), serverless functions, and CI/CD pipelines.
• Experience with automation tools such as Ansible, Puppet, Terraform, etc.

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Job Description

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values 

• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations 

• Strategize on the overall technical objectives and long-term goals of the team 

• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint 

• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements 

• Provide web-based training to user groups to support organizational adoption 

• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes 

• Providing coaching to CSE’s to help them grow in their technical knowledge and personally 

• Function as a frontline technical resource for “best practice” and informal customer questions 

• Engage with customer support as a customer advocate to ensure speedy resolution of customer issues 

• Engage with Product management as the customer advocate on product roadmap discussions 

• Participate and prepare for Monthly and Quarterly Business Reviews with customers 

• Maintain current functional and technical knowledge of Dynatrace products and services 

• Help to document best practices in developing and using Dynatrace 

• Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. Help communicate, escalate and advocate on behalf of the customer  

• Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds 

• Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.  

• Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution 

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience   

• Work experience 4+ years of experience 

• Experience working with large enterprise customers, including executive leadership 

• Demonstrated ability in leadership, mentorship, and organizational behavior 

• A track record of going above and beyond for your team and customers 

• Ability to manage executive relationships and discussions (VP/CxO) 

• Must have exceptional English and French written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly ;

• Impeccable time management skills and an ability to self-direct 

• Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace  

• Willingness to learn new technologies and resolve complex technical issues 

• Professional Level Dynatrace certification (or get certification within six months) 

• Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …) 

• Strong technical understanding and experience in SaaS industry 

• Knowledge and experience with one or more of the following technologies related to Dynatrace:   

• Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.   
• Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss   
• Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax   
• Mobile application technologies such as iOS and Android Webkit   
• DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. 
• CMDB/ITSM Technologies/platforms such as ServiceNow and BMC 
• Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative 
• Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment 

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Job Description

What’s the role?

As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer’s pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace’s customers and completing RFIs & RFPs. You will also work across teams including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, CSMs and marketing.

About you:

To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for:

• An excellent team player, with the ability to work across all disciplines
• Excellent communication and presentation skills, with the ability to communicate technical value into business value
• Previous 3 – 5 years of experience with observability or application performance management technologies and techniques
• Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process
• Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed
• Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable
• Must be able to travel up to 30% of the time

Responsibilities:

• Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business
• Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts
• As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs
• Present Dynatrace’s vision to our customers C-suite executives
• Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle
• Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths
• Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs
• Build best practices and share knowledge the team to continuously develop and enhance both your personal and team capabilities
• Work with local Sales and Sales Engineering leadership to identify learning/ development opportunities for you and the local team to maintain Dynatrace’s leadership position in the market
• Create and modify Dynatrace template presentations, in order to attend the specific demands of each customer
• Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach)

Position might be filled at a higher level based on candidate experience.

Qualifications

Minimum Requirements:

• Working in, or have, the observability space.
• Bachelor’s degree in Computer Science or equivalent education or experience required.
• 3+  years of experience within the observability space.

Preferred Requirements:

• Worked with Dynatrace
• Experience with web technologies such as HTML, CSS, and JavaScript
• Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database
• Advance knowledge of Operating Systems (OS) including Windows and Linux
• Experience with DevOps or Site Reliability Engineering practices
• Knowledge with cloud platforms, including AWS, Azure or GCP
• Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines
• Experience with automation like Ansible, Puppet, Terraform, etc.

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Ripjar specialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing and enables organisations to enforce sanctions at scale to help combat rogue entities and state actors.

Team Mission:

The core infrastructure team at Ripjar is responsible for commissioning and maintaining the underlying IT infrastructure that supports the company's data analytics and intelligence solutions. These systems are provisioned in a hybrid public/private cloud environment and include the underlying clusters used for large scale analytics as well as internal tooling and customer facing SaaS service. 

Position Overview:

The DevOps Team Lead will oversee the day-to-day management of the core-infrastructure team (currently 5 headcount), ensuring the efficient provisioning, monitoring, maintenance, and troubleshooting of our mixed public and private cloud environment. This role requires a strategic mindset to design and implement infrastructure improvements while managing performance, capacity, and cost. The role holder will collaborate closely with Product, Delivery, Engineering, and Security to align infrastructure capabilities with business needs alongside regulatory requirements.

Key Responsibilities:

Team Leadership

• Coordination: Oversee the day-to-day activities of the operations team, ensuring that processes run smoothly and efficiently. This includes assigning tasks, monitoring progress, and addressing any issues that arise.
• Technical Oversight: Design and implement improvements to existing infrastructure as well as new services. Evaluate the benefits of third-party managed solutions vs internal provision. 
• Performance Management: Assess and improve the performance of core-infrastructure team members, fostering a culture of continuous development.

Operations Management

• Process Management: Establish and optimise processes that enable the team to independently handle routine tasks.
• Jira Service Desk: Operate an internal facing service desk ensuring triage and timely ticket management as well as evolving ticket types to streamline support requests.
• Out-of-Hours Support: Coordinate out-of-hours support activities, ensuring a collective knowledge base for non-trivial SaaS support issues.
• Incident Response: Manage and contribute to incident response efforts for infrastructure-related issues, ensuring timely resolutions.

Capacity & Cost Management

• Capacity Planning: Conduct infrastructure capacity planning, utilising metrics to inform decisions and ensure readiness for business scaling.
• Cost Tracking & Optimization: Monitor and optimise costs associated with infrastructure and services, ensuring alignment with budgetary goals. 

Compliance & Audits

• Compliance: Manage and contribute to recurring annual compliance activities, including ISO27001 and SOC2 audits, in collaboration with the respective audit teams and third-party advisors.
• Security: Ensure security best practice including identifying potential threats and vulnerabilities, designing secure software systems, and implementing robust security measures.
• Disaster Recovery Testing: Participate in disaster recovery testing, ensuring robust recovery processes are in place.

In addition to the above the role holder should remain technically proficient such that they can contribute to the daily activities of the team including provisioning, monitoring, maintenance, and troubleshooting of our core services.

Requirements:

• Minimum of 5 years in operations management, particularly within a platform / core infrastructure team (or equivalent).
• Proven ability to lead, mentor, and develop team members, fostering a culture of continuous improvement.
• Proficiency in managing hybrid cloud environments (both public and private) and familiarity with relevant technologies and platforms (e.g., AWS, Azure, Google Cloud). Our production workloads are currently hosted in AWS. 
• Proficiency in infrastructure provisioning, systems administration and monitoring tools. We use Terraform, Ansible, k8s and Datadog to manage a range of RHEL/Rocky 9 hosts. Our analytics clusters make use of Spark, HBASE and HDFS. 
• Experience in designing and implementing scalable infrastructure solutions, ideally with some exposure to parallel processing environments used for large-scale analytics.
• An appreciation of security best practice in areas such as network security, threat modelling, vulnerability assessment, IAM, SIEM and incident response. 
• Skills in system monitoring, performance tuning, and troubleshooting infrastructure and micro-service-based architectures.
• Understanding of compliance frameworks like ISO 27001 and SOC 2, and experience in managing audits and compliance activities.
• Familiarity with incident response processes and tools, ensuring timely resolution of issues.

Benefits:

• Competitive salary DOE
• 25 days annual leave, rising to 30 days after 5 years of service.
• Flexible Hybrid working - 2 days in the office and 3 days at home
• 35 hour working week.
• Company Share Scheme.
• Private Family Healthcare.
• Employee Assistance Programme.
• Company contributions to your pension (Salary exchange scheme)
• Enhanced maternity/paternity pay.
• The latest tech including a top of the range MacBook Pro.
• Free food and drink
• Hybrid working from our Cheltenham, Bristol or London offices

Ripjar’s Commitment to Diversity

“Diversity is essential in the way we operate. Having people from different backgrounds, genders and experiences ensures that we make decisions with a truly global perspective. Diversity gives us strength in our technology, analysis and relationships.” - Maria Cox, Head of People Operations

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