Company Overview

Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow their revenue. Built by an experienced team of industry leaders, our software integrates with all the tools CS teams already use to provide one centralized view of customer data.  Our modern and intuitive dashboards help CS leaders develop impactful workflows and take the right actions to understand health, prevent churn, increase adoption, and drive expansion.

Position Overview

As a Senior Site Reliability Engineer at Totango + Catalyst, you will help shape our infrastructure and build the foundation our team relies on for the rapid delivery of our product. We’ll depend on you to instill best practices for building scalable distributed systems, emphasizing development experience, observability and fault tolerance. Our current stack consists of technologies such as Ruby on Rails, RDS, Elasticsearch, Java, and Kubernetes, and we are moving towards microservices and serverless.  If you thrive in a growth-stage startup environment and are looking for more ownership and the ability to have a significant impact, we would love to meet you.

This role is opened to candidates working remotely anywhere in Canada and the U.S.

What You’ll Do

• Manage our AWS infrastructure, with an emphasis on configuration as code.
• Keep our site and our services up and running, or get it back up and running quickly when a failure occurs
• Improve monitoring and work with developers to improve performance and reliability
• Participate in technical design reviews and architecture planning
• Debugging complex problems across an entire stack and creating solid solutions
• Collaborate with product managers and developers to evolve our delivery pipeline
• Working closely with internal partners and teams to ensure that we ship software that meets security, SLA, performance, and budget requirements
• Help build our on-call policies and runbooks
• Take ownership of projects and demonstrate a high level of accountability
• Manage our data infrastructure and pipeline
• Focus on quality, cost-effective scalability, and distributed system reliability and establish automated mechanisms

Who You Are:

• You are passionate about learning. Obstacles and challenges don’t deter you, you find these as opportunities to learn and grow.
• You have a positive demeanor and a go-getter attitude! 
• You are a strong team player. You collaborate well with others, and want to work together to solve common goals.
• You are proactive in seeking opportunities to learn and identifying opportunities to improve our processess. 

What You’ll Need

• 5+ years of experience building and maintaining cloud infrastructure for distributed production systems
• 1+ year of experience as a backend engineer developing enterprise web applications
• Excellent communication skills, both verbal and written
• Know your way around a Unix/Linux shell, can write shell scripts, and understands Linux internals
• Experience debugging complex problems
• Experience designing, building, and operating large-scale production systems
• Proficiency in Bash, Python, or other scripting languages
• Experience in databases and data warehouses
• Experience with security requirements for SOC2/ISO
• FinOps experience
• Strong Project Management skills
• A strong desire to show ownership of problems you identify
• Optional CKAD, CKS, CKA Exam, AWS Certified Exams

Technologies You’ll Need

• Demonstrated experience with configuration and orchestration tools such as Terraform, CloudFormation and Ansible
• Experience with containers, such as Docker 
• Experience with administering, securing, and optimizing Kubernetes clusters
• Experience building monitoring, observability, logging, and developer tooling
• Experience with Helm, Kustomize, ArgoCD, Grafana, Prometheus, Thanos, VictoriaMetrics, Cilium, Linkerd, Envoy, AWS App Mesh, CoreDNS
• Experience creating CI/CD Pipelines for different coding languages
• Experience with one or more: Ruby on Rails, Python, Java, Kotlin, Go, Node.js
• Experience with version control systems like GitHub
• Familiarity with AWS services, AWS best practices and securing AWS accounts
• Experience operating and tuning data stores such as PostgreSQL and Elasticsearch
• Experience with managing the infrastructure that backs data pipelines and data lakes such as Airflow
• Experience managing streaming infrastructure such as Kafka or Kinesis

Why You’ll Love Working Here!

• Work from anywhere!
• Highly competitive compensation package, including equity 
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Open vacation policy, encouraging you to take the time you need
• Monthly Mental Health Days and Mental Health Weeks twice per year 
• Ability to influence and drive key technical and architectural decisions
• High visibility and impact across the whole company

Your base pay is one part of your total compensation package and is determined within a range. The base salary for this role is from $140,000.00 - $175,000.00 per year. We take into account numerous factors in deciding on compensation, such as experience, job-related skills, relevant education or training, and other business and organizational requirements. The salary range provided corresponds to the level at which this position has been defined.

Totango + Catalyst is an equal opportunity employer, meaning that we do not discriminate based on race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. Diversity is more than just good intentions; we are committed to creating an inclusive environment for all employees

As a member of Torc Robotics' Information Technology team the Application Integration Engineer designs, implements, and supports Torc’s enterprise-wide application ecosystem to deliver optimal performance, security, and value. This role applies a deep understanding of Application Programming Interfaces (APIs) and supports complex data flows between systems while prioritizing data integrity and security. The Integration Engineer defines and supports Torc IT’s automation goals using industry best-practices and methodologies for git, CI/CD, and orchestration. Partners with departments, teams, and users to provide solutions. Serves as the technical steward of the application ecosystem they support.

What you'll be doing:

• Maintains knowledge of Torc’s core application offerings and their related API and system integrations; design, develop, test, implement, maintain, and support secure data flow between enterprise information systems and their related applications. Systems include HCM and ERP, CRM, and IAM
• Assists in the evaluation, selection, and implementation of new software and systems that integrate with enterprise applications; reviews existing integrations and recommend optimizations that maximize data integrity, process efficiency, and user experience
• Provides timely application and integration support as necessary, including responding to tickets, errors, alerts, and incidents; works with vendors and third parties as a liaison to implement, maintain, and support applications for our internal customers
• Create and update policies and procedures to define security standards and minimum requirements of API integrations; develops and maintains automation scripts to streamline administrative tasks, reduce toil, and improve system efficiency
• Support, secure, and standardize Torc IT’s automation tooling environment, including Ansible and GitHub; understand SDLC best practices and how it applies to applications, systems, and infrastructure
• Collaborate with the Development Experience team to ensure IT practices align with company standards and requirements
• Develop policy, procedure, standards, and guidelines for IT’s automation platforms; manages and reviews code repository structure, approvals, workflows, and audits
• Provide training, direction, and support to the IT organization around how to consume and optimize automation scripting, version control, code review, testing, and scheduling
• Lead and participate in application and automation projects, including migrations, upgrades, and new implementations
• Write and maintain clear documentation, including diagrams, architecture design reviews, runbooks, test plans, policies, and procedures
• Develop detailed project plans that deliver successful project outcomes and staying current on latest industry standards and trends regarding application integration and automation
• Contribute, as needed, to other IT Enterprise Application team projects and goals
• Support Torc IT’s software management system of application inventory, licensing, ownership, and compliance; collaborate, mentor, and train junior engineers and teammates

What you need to succeed:

• Bachelor’s degree in Computer Science, Information Technology, Software Development, or other related field
• 5+ years working as an integration or automation engineer, or similar role in a high-tech environment; work experience equivalent in lieu of education
• Proficiency in at least one software development language and familiarity with various other technologies such as: Python, Powershell, C#, PHP, JSON, JavaScript, RESTful APIs, SQL, XML, YAML, BASH, or Terraform
• Experience developing and supporting custom integrations and/or using integration middleware such as Anypoint, Boomi, Jitterbit, or SnapLogic
• Knowledge of a variety of databases and ETL (extract, transform, load) tools
• Implementation and administration knowledge of orchestration tools such as Ansible
• Experience with version control and CI/CD tooling such as GitHub, GitLab, and Jenkins
• Strong working knowledge of SDLC (software development life cycle) best-practices and methodologies
• Security first mindset with proven experience implementing centralized logging and auditing
• Proven analytical and problem-solving abilities, especially including the ability to anticipate, identify, and solve critical incidents proactively
• Strong interpersonal skills able to build effective relationships and work collaboratively across a diverse set of technical constituents
• May travel occasionally (<10%) to Torc offices or their partner sites
• Requires appropriate Personal Protective Equipment (PPE) in areas identified through hazard assessment and continuous technical education and training with a passion for knowledge in the field of study to maintain the highest level of knowledge, ingenuity, and creative thinking
• Ability to be flexible on short notice and may work extended hours/weekends/evenings when project demands and ability to work and collaborate across locations over different time zones

Perks of Being a Full-time Torc’r  

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:     

• A competitive compensation package that includes a bonus component and stock options  
• 100% paid medical, dental, and vision premiums for full-time employees    
• 401K plan with a 6% employer match  
• Flexibility in schedule and generous paid vacation (available immediately after start date) 
• Company-wide holiday office closures  
• AD+D and Life Insurance

What You’ll Do 

• Design and implement scalable, secure, and highly available Kubernetes clusters to support our growing application portfolio
• Bootstrap new on-prem and managed Kubernetes environments from the ground up, including networking, storage, and security configurations
• Extend our existing Kubernetes platforms with advanced features such as service mesh, serverless frameworks, and custom resource definitions (CRDs)
• Develop and maintain infrastructure-as-code (IaC) templates using Cluster API (CAPI) for automated cluster provisioning and configuration management
• Implement robust monitoring, logging, and alerting solutions using OpenTelemetry to ensure platform health and performance
• Optimize resource utilization and cost-effectiveness of Kubernetes deployments across multiple cloud providers
• Collaborate with teams to design and implement CI/CD pipelines for containerized applications
• Troubleshoot complex issues in production Kubernetes environments and lead incident response efforts
• Stay up-to-date with the latest Kubernetes ecosystem developments and evaluate new technologies for potential adoption
• Mentor junior engineers and contribute to the development of platform engineering best practices

You

• Have 5+ years bootstrapping, extending and operating K8s at scale (1,500+ nodes)
• Have 5+ years automating the provisioning, configuration management, and deployment of production systems
• Have 5+ years building resilient, scalable systems with Python/Go
• Have 5+ years managing and securing infrastructure at scale (2,000+ hosts)
• Possess Sound experience with Infrastructure as Code (Terraform, Ansible, etc.)
• Possess Sound knowledge of DevOps, Infrastructure, and Platform concepts
• Possess Strong development skills in Python or Golang
• Possess Strong proficiency with Linux command line and debugging tools

Nice to Have

• Experience with building complex hybrid environments (AWS and on-premise preferred)
• Experience with service mesh technologies (e.g., Istio, Linkerd) and serverless frameworks (e.g., Knative)
• Experience with multi-cluster or multi-cloud Kubernetes deployments
• Experience in the machine learning or computer hardware industry
• Certified Kubernetes Administrator (CKA) and/or Certified Kubernetes Application Developer (CKAD) certification
• Contributions to open-source Kubernetes projects or tools
• Familiarity with GitOps principles and tools like ArgoCD or Flux

Salary Range Information 

Based on market data and other factors, the salary range for this position is $153,000-$240,000. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

Our global NetDevOps team is growing rapidly, requiring engineers to collaborate across US, EMEA, and APAC regions to support our datacenter and cloud environments.  This team focuses on the stability and reliability of our global infrastructure leveraging existing standards, processes, and automation solutions.  The NetDevOps Engineer will serve as a domain expert in networking technologies and the supporting both datacenter and cloud infrastructure.  

You will:

• Design, deploy, and manage Kubernetes clusters on the cloud (e.g., GCP) and on-prem to support containerized applications.
• Implement best practices for monitoring, logging, and troubleshooting within Kubernetes.
• Collaborate with the cloud team to provision, configure, and maintain cloud resources on GCP, ensuring optimal performance and cost efficiency.
• Implement automation for resource provisioning and scaling using tools like Terraform and Helm.

Skills:

• Strong working knowledge in configuring and troubleshooting routing protocols (BGP, OSPF, and static). 
• Extensive experience with data center and cloud based networking technologies and infrastructure (LAN, WAN, firewall, SDWAN, BGP, DNS, load balancing, VPN, etc)
• Experience with Arista and Cisco configurations and maintenance.
• Deep understanding of network protocols and services. 
• Extensive experience in linux environments and enterprise distros
• Experience with software development and strong scripting skills.
• Experience with Palo Alto firewall configurations and maintenance.
• Experience with F5 LTM and AFM configurations and maintenance.
• Experience with networking and securing kubernetes with Calico.
• Experience with cloud technologies and IaC deployments. 
• Experience with GCP, AWS, Azure cloud environments.  (Certifications preferred)
• Experience with virtual and containerized deployments in both data center and cloud. 
• Experience with Kubernetes and GKE deployments and networking elements. (CNI, Itsio, Calico)
• Experience with CI/CD pipeline components, support, functionality, and tools.
• Experience with version control concepts and operations. (Git) 
• Experience with data formats XML, JSON, YAML and parsing with Python data structures.
• Experience working within an Agile development environment
• Experience with webhooks, API styles, HTTP Response codes, and authentication mechanisms.
• Experience with Ansible deployments and creating ansible playbooks
• Experience with Jenkins and parameterization. 
• Use of automation tools and modules (Rundeck/Puppet/Terraform)
• Experience with Network Automation and Programmability Abstraction Layer with Multivendor (NAPALM) framework
• Leverage model driven programmability within an Arista networking environment.
• Experience with cloud infrastructure such as Compute, Network, Storage and Backup
• Understand the need to organize code into methods, functions, classes, and modules
• Experience with monitoring performance metrics and KPIs.

Additional requirements:

• Collect feedback and requirements from design and technical staff
• Create diagrams, business cases, and architectural designs documents.
• Support on-call and weekend rotation as needed
• Collaborate with cross functional teams.
• Able to handle stressful situations with a level headed approach
• Excellent verbal and writing skills (English)
• Oncall and shift rotation (primarily between US and APAC hours)

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Available Locations:Lisbon or Remote Portugal; London or Remote UK, Munich or Remote Germany

About the Role

We are looking for talented Systems Reliability Engineers to build and operate our Edge platform running in more than 320 cities in over 120 countries. Our SREs come from diverse technical backgrounds and have built up their knowledge working in different environments, but common factors across all of our reliability-focused engineers include a passion for automation, scalability, and operational excellence. We support our services in a “follow the sun” model with offices in East Asia, Europe and North America.

This is a superb opportunity to join a high-performing team and scale our high-growth network as Cloudflare’s business grows. We live at the boundary between systems, network, and software, and love improving the glue that holds them together. Working with us, you will build tools to constantly improve service availability, performance, and operational velocity. You will nurture a passion for an “automate everything” approach that makes systems failure resistant and ready to scale.

SREs focus on the immediate state and functionality of the Cloudflare platform around the world, leveraging an array of monitoring, alerting and diagnostics tools while developing and enhancing the Cloudflare platform and its capabilities. We own a wide portfolio of applications and services, running a tight feedback loop of developer and operator patterns. The ideal SRE candidate has a passionate curiosity about how the Internet fundamentally works and has a strong knowledge of networking, Linux and TLS along with coding ability in Go or Python.

Requisite Skills

• Aptitude for identifying problems, owning them and working with others to solve them
• Linux systems experience
• 3 years experience in an SRE role or a role with similar functions
• Software development skills in some programming language such as Go or Python
• Understanding of distributed software systems and large scale system design tradeoffs
• Intermediate experience of common network protocols like DNS and HTTP
• Understanding of routing protocols and concepts such as BGP and IP anycast 

Examples of desirable skills, knowledge and experience

• Experience with the Linux kernel and Linux software packaging
• Performance analysis and debugging
• Configuration management systems such as Saltstack, Chef, Puppet or Ansible
• Load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Squid or Apache
• SQL databases
• Time series databases such as OpenTSDB, Graphite, Prometheus or Grafana
• Key/Value stores

Bonus Points

• Experience with continuous / rapid release engineering
• Strong tooling and automation development experience
• Experience working in a 24/7/365 service environment
• Experience working with large scale production distributed systems
• A history of contributing to Open Source Software

Some tools that we use

• Nginx
• PostgreSQL
• Docker
• Prometheus
• Grafana
• Consul
• Nomad
• Salt

As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader:

Responsibilities:

• Manage a team (2) of Cloud Operations specialists in US
• Will be tasked with serving as the primary point of technical escalation contact
• You will be responsible for being the point of contact for any operational escalations within the organisation.
• Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner.
• Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected.

• Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
• Monitor alerts and follow their evolution, escalate as needed.
• Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
• Maintain Linux and Windows systems, network, and security software/equipment.
• Apply security patches to the entire IT infrastructure.
• Deploy new client projects and infrastructure based on established requirements.
• Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies.
• Cultivate great co-worker and client relationships.
• Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Technical Abilities:

• Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
• Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
• Proficiency in Windows, Office, and Active Directory is required
• Infrastructure security experience - Patch and vulnerability management
• Backup knowledge and experience
• Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
• Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
• Familiarity with monitoring and logging solutions, such as Grafana (Required)
• Experience with Jira ticketing system and Confluence (good to have)
• Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
• Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)

Soft Skills:

• At least 1 year of experience as a lead is preferred
• Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise.
• Proactive and take pride and ownership of your work.
• Ability to work under pressure and still deliver excellent service to our customers.
• Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams.
• Ability to adapt your work to changing priorities as needed.

Tools:

• Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite.
• Windows Server, Linux (Centos and Ubuntu), MacOS.
• Microsoft Azure and AWS cloud native services.
• VMWare Data Centres.
• Palo Alto Firewalls, Palo Alto Prisma, Cisco WiFi, Cisco Switches.
• Automation driven - IaC (Terraform), Ansible, Python, Github. 
• Thycotic
• VMWare
• Veeam backups
• Atlassian products - Jira, Opsgenie, Confluence

#LI-REMOTE  #LI-ONSITE  #LI-HYBR

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

The Observability Platform team is building a state of the art system for logging, motoring, and tracing across cloud and on-prem data centers. We’re looking for an experienced Senior DevOps engineer to lead our Logging and Monitoring, ensuring robust, scalable solutions within our Google Cloud Platform. In this role, you will be helping to bring systems to life that give superpowers to an entire organization of software developers.

You will:

• Lead the planning, execution, and manage our observability infrastructure, which processes trillions of observability events (logs, traces, metrics) daily.
• Create and manage monitoring, logging, and alerting systems utilizing various technologies such as GrafanaLab, CaptainHook, Zabbix, fluentd, filebeat, ELK, Kafka, Prometheus, OpenTelemetry, and other related tools.
• Design and develop parts of a highly scalable software observability platform which manages trillions of observability events (logs, traces, metrics) per day.
• Develop and maintain Kubernetes Helm charts that deploy hundreds of pods across nodes every day.
• Collaborate closely with DevOps teams in delivering cloud solutions aligned with our observability platform.
• Ensure high availability and performance of observability platforms and tools.
• Design and develop end-to-end Synthetic Tests Monitoring solutions on GCP. with self-service capabilities for engineering teams.
• Participate in on-call rotations.

You have:

• Bachelor's degree in Computer Science, Engineering, or related work experience.
• 5+ years as DevOps Engineer (or equal role) with a passion for technology and strong motivation and responsibility for high reliability and service level
• Proficient in Kubernetes and containerization technologies (Docker, etc.)
• Extensive experience with observability tools such as GrafanaLab, CaptainHook, Zabbix, Fluentd, ELK, Kafka, and Prometheus.
• Familiarity with infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation.
• Experience with cloud platforms (AWS, Azure, GCP) and their services related to computing, storage, and networking - preferred GCP.
• Strong programming skills in one or more languages (Bash, Python, Go, etc.).
• The ideal candidate will have experience with OpenTelemetry Collector and Grafana Agent.

Benefits:

• Health: Medical, Dental and Vision
• Time away: Vacation and Holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Crypto Core

The Role: Senior Software Engineer, Infrastructure

The infrastructure team at Gemini creates and manages software tools and platforms, automates the creation and support of this infrastructure, helps integrate complex processes, and supports secure data access.

Security of customers’ digital assets and personal information held with Gemini is our first and foremost priority. The infrastructure team builds and operates environments for the purpose of digital asset access. There are three main pillars of work including building and running network nodes, building and running validators, and supporting our next generation wallet infrastructure. There are constant challenges in providing up to date data in our nodes to providing highly available specialty nodes to our stakeholders.

In our work, we build and use software to support our cloud-based infrastructure. Given the need to build and integrate more of our software in the cloud, the ideal engineer will have extensive experience in automating and building out cloud-based software (e.g., AWS or GCP), preferably with experience as a software developer that focuses on cloud-based automation approaches. This engineer will also work closely with various teams including various teams such as Product Security, Protocols, On-chain, and Asset Transfer. 

We are a dynamic group with both entrepreneurial spirit and security engineering experience. We have incredibly high aspirations, and we are looking for like-minded individuals who want to guide the transition to a new more decentralized world where access to digital assets is normalized and ubiquitous.

Responsibilities:

• Design, build, and deploy infrastructure in our three areas of focus 1) building and running network nodes, 2) building and running validators, and 3) building and running our next generation wallet infrastructure
• Develop tools and automation that integrate these systems in a secure way
• With a focus on our next generation wallet infrastructure, improve the capabilities of the existing infrastructure with a mindset towards infrastructure as code
• Improve availability and reliability while maintaining acceptable security, especially in monitoring and automation 
• Integrate the use of cloud-based security mechanisms into the build infrastructure. Example security mechanisms include identity and access management and key management
• Participate in disaster recovery (DR) scenarios to validate operability of physical and digital material

Minimum Qualifications:

• 5+ years implementing cloud software while building “infrastructure as code”
• Experience in at least one area of software development, operating systems or device driver development, hardware, secure protocols, encryption, authentication, key management, or applied cryptography 
• Hands-on experience in at least one or more cloud platforms (e.g., AWS, GCP, Azure, or others)
• Hands-on expertise with one or more of the following including ansible, puppet, docker, KMS, IAM, jenkins
• Proficiency in a common scripting language including but not limited to Python, Ruby, etc.
• Able to troubleshoot and debug issues, and demonstrate a methodical approach to root cause analysis
• Strong written and verbal communication skills; attentive to details

Preferred Qualifications:

• 6+ years implementing software 
• Ability to read and write code written in one or more of Go, Java, Scala, and C/C++
• 3+ years implementing software in AWS
• 1+ years using monitoring, alerting, and automation tooling 
• Previous experience in one of the three focus areas of blockchain node operations, validators as a service, and wallet infrastructure
• Experience in a code-first environment, developing automated solutions to solve support and operational issues
• Experience working with engineering teams, teaching, training, and mentoring on how to implement best-practice technical solutions
• Demonstrated ability to convert theoretical security concepts into production
• Solid understanding of Product Management and Product Ownership, Agile practices and methodologies
•  

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $152,000 - $190,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AH1