LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview
Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center's become a unified experience.

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization.

You Will

• Own the design and implementation of significant portions of the product development.
• Maintain and enhance existing web applications
• Coordinate with engineers to integrate backend api
• Work closely with UX teams and Product Management to define and build the optimal user experience for our customers
• Develop technical specifications, documentation, and assistance tools
• Keep an eye on industry standards and best practices
• Support customers

You Have

• Deep knowledge and understanding of client-side architecture and experience in building large scale and high performance web applications
• Proficient in understanding of web markup, including HTML5, CSS3
• Proficient in understanding of client-side scripting and JavaScript frameworks, especially AngularJS, Angular 8.x, VueJs & ReactJS.
• Experience using CSS preprocessors such as SASS or LESS
• Experience building data visualization using libraries such as d3.js
• Experience using build tools such as Webpack, Gulp or Grunt.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Proficient understanding of code versioning tools, such as Git
• Good understanding of scalability design principles
• Understanding principles of design and knowledge of user experience and accessibility
• Strong attention to detail
• Self-starter with strong motivation and execution capabilities
• Excellent communication skills
• Team player
• Knowledge of frontend testing frameworks such as Jasmine and Karma is a plus
• Proficiency with JavaScript ES6 and Typescript is a plus
• Knowledge of Node.js is a plus

What You Need For Success

• Bachelor's degree in Computer Science or a related field
• 5+ years of experience building successful web applications in production

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview
Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center's become a unified experience.

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization.

You Will

We are looking for a Software Development Engineer in Test (Automation, Load & Performance Testing) to develop and execute exploratory and automated tests to ensure product quality. SDET responsibilities include understanding system requirements, designing and implementing tests and in some cases debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Create System, Resiliency and Performance verification test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation scripts using open source tools
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies

You Have

• 3+ Years of experience
• Experience with performance, resiliency and/or security testing is a must
• Experience working with Chaos Monkey, JMeter, NodeJS  is preferred.
• Strong programming skills in one of the languages such as: Java/Javascript.
• BS/MS degree in Computer Science, Engineering or a related subject
• Proven work experience in software quality assurance
• Strong knowledge of software QA methodologies, tools and processes
• Experience testing SPA and REST based API’s in microservices based software
• Experience in writing clear, concise and comprehensive test plans and test cases
• Experience is QA automation tools, frameworks and libraries
• Hands-on experience with both white box and black box testing
• Hands-on experience with automated testing tools and libraries
• Experience working in an Agile/Scrum development process
• Experience testing high scalable distributed systems is a must
• Knowledge of CI/CD and experience working with Jenkins or similar tools.

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Anaplan is seeking anEnterprise Integration Architect.This role leads the data integration and architecture proposal process for prospective buyers during the sales cycle.

Your Impact: 

• Create and propose data integration strategies and scripts for REST API, common ETL tools, and Anaplan’s own data movement tools. This includes written material, data flow/Architecture diagrams, and live demonstrations of the relevant capabilities.
• Create and explain bespoke conceptual reference architectures, dataflows, and process map diagrams. Wire-frame presentation and building skills are required (PowerPoint, Lucid-Chart, or similar).
• Guide the prospect’s team to an understanding of Anaplan’s SaaS architecture and how it relates to the client’s needs and technology stack, supporting technical validation and security signoff.

 Your Qualifications:

• Broad knowledge of data integrations, structures, and data flows from on-prem and cloud systems across various industry standards and vendor solutions.
  • SAP S4 HANA
  • REST API integrations andcommonscripting tools (Python, Postman, Batch/Shell, or similar)
• 2-5+ years of experience in Solution Architect / Technical Solution Consultant or similar roles.
• Experience in customer-facing presentations and live demonstrations.

Preferred

• Common Data Sources (SAP S4 HANA, Oracle, Workday, SalesForce, cloud storage solutions, or similar)
• CommonETL tools (Informatica, MuleSoft, Boomi, SnapLogic, Workiva)
• Working knowledge of information security, privacy, and networking topics.
• Recent Anaplan experience (client or partner) preferred.

Who You Are: 

• A multitalented “jack of all trades” with a technical background, including knowledge elements from data integrations and systems architecture.
• A quick thinker with great interpersonal skills, excellent comprehension, and strong written/spoken English language skills. (French language is a plus).
• Not shy, comfortable leading live/web meeting interactions with medium to large groups of technical and business people.

#LI-SP1

No Agency Submissions Accepted.

Location: Remote, Australia

Onwards Together!

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.  

Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets. 

Our Team's Vision

Our Support and Services team plays a crucial role in Illumio's success, from seamless deployments to fostering trusted partnerships with our clients. Joining our team means tackling meaningful challenges, protecting over one million workloads globally, and containing cyberattacks and ransomware before they escalate into disasters.  

What sets us apart from other security firms is our focused approach. Unlike those managing dozens or hundreds of products, we provide personalized support and expertise through a precise, proven product portfolio. Our approach cultivates a customer base known for its incredible loyalty and desire for genuine partnership. We're committed to ensuring our clients' most sensitive infrastructures are set up for success every step of the way. 

Your Impact: 

• As an early member of the support team in Australia, you will work with industry leading customers in maintaining Illumio’s technology deployments

• You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request

• Escalation Engineers need to understand customer systems and configurations. Analyse problems/defects and recommend solutions

• Be able to work closely with external customers, other support engineers, Development, Sales and others as needed, to gain knowledge and provide solutions

• Ability to set customer expectations appropriately and accurately

• Provide technical product support to field engineers and technicians for complex problems on company products. May interact with customer and company personnel to isolate and fix product issues

• Provide design, reliability and other technical feedback to R&D

• Handle escalations to R&D as needed

• Provides updates to technical product documentation as issues are identified and fixed

• Creates tests and diagnostic tools to identify and fix recurring issues as well as potential difficulties

• Always interacts with customers directly via email, phone and remote analysis tools. Act as the primary communication contact dealing with customer issues

• Requirement gathering for new product feature requests from the field

• Populates content and updates to the company knowledge base for both internal and external users

• Assists product and account teams when delivering and implementing and testing new product features for specific customers

• Assists internal field teams whenever a pre-sales issue is reported through to engineering

Your Toolkit:

• Experience as a Technical Support Engineer working with Support and Services functions such as case management and call resolution management

• Experience with public cloud infrastructure and services

• A drive to solve practical business problems with client-centric solutions

• A high attention to detail

• Strong organizational, problem-solving and systems analysis skills

• Strong written and verbal communication skills

• Enjoy learning new technologies, applications, and systems

• Familiarity with host based firewalls

• Proficient in administration of Linux platforms; RHEL, FreeBSD, Ubuntu

• An enthusiastic self-starter with a commitment to learning, customer empathy, and team communication

Plus Factors:

• Good understanding of modern programming languages, web services, and databases: Ruby, JavaScript, CSS, Apex, REST API, SQL, etc.

• Experience with knowledge management framework and writing KB articles

• Public cloud certification: AWS, Azure, etc.

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program. 

Our Commitment: 

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

#LI-SL1 #LI-REMOTE

Overview

About the Role -We are currently seeking a Senior Product Manager who will own the vision, strategy and overall execution for our two API product areas enabling same-day fulfillment. Our Connect product powers retailers’ owned-and-operated ecommerce sites. Our Relay product powers Instacart.com fulfillment by third parties. Fulfillment Services is a company-wide priority, and you will work on coordinating efforts across all tech teams, and representing those efforts externally.

This role will partner closely with a dedicated team of engineers and data scientists. Beyond the direct team, this role will help drive priorities across all Instacart teams who develop platform capabilities relevant to Fulfillment Services.

About the Team -This role sits within the Enterprise Fulfillment team, which creates enterprise-grade logistics solutions that allow our partners to flexibly and efficiently scale their online commerce and in-store operations. 

In turn, Enterprise Fulfillment sits within the Marketplace organization, which is focused on building high quality and high efficiency products for our Customers, Shoppers and Retailers. 

About the Job 

This is an exciting opportunity to oversee a team at Instacart focused on creating new capabilities and tools to power fulfillment from retailers’ own websites and Instacart.com. You will develop new products and improve existing APIs to make our services easier for our retailers to integrate with and more reliable. To accomplish this, you’ll work closely with product and retailer-facing teams from across the company to define and execute the Fulfillment Services roadmap.

• You will support API products powering all fulfillment types: pick & deliver, delivery-only, and pickup, and oversee the end-to-end fulfillment processes 
• You will ensure that we are building platform solutions that appeal to various retailer needs 
• You will own the process to streamline onboarding and introduction of new features
• You will work with a cross-functional team to drive partner enterprise sales, NPS and growth

About You

Minimum Qualifications

• Bachelor's degree, ideally in a technical discipline
• 3+ years of experience in product management
• Experience with end-to-end product delivery
• Experience overseeing roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product

Preferred Qualifications

• Experience in B2B product management or in client services
• Experience working in a fast paced startup environment strongly preferred