LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
Join the Conversation Orchestration team at LivePerson as a hands-on Associate Software Engineering Manager! In this exciting role, you will work with internal and external AI platforms to improve and simplify brand-to-customer messaging experiences. You will be responsible for leading the development of AI-driven agent matching and routing solutions, modernizing legacy systems, and building new features from the ground up.
As a hands-on Associate Software Engineering Manager, you will play a crucial role in driving the success of our Conversation Orchestration team. Your expertise in software development and management will ensure the seamless delivery of AI-driven solutions that enhance the messaging experience for brands and customers alike. If you are a talented software engineer with a passion for leadership and innovation, we would love to hear from you.
Responsibilities:
- You will own the design and implementation of significant portions of the product development, and serve as a leader and mentor for a small team of engineers in their areas of work. A commitment to teamwork and strong communication skills (to both business and technical partners) are absolute requirements.
- You will be creating a reliable, scalable, and high-performance service requiring exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems.
- Design and develop high-volume, low-latency applications for mission-critical systems and deliver high-availability and performance
- Ensure compliance with security standards
- Design REST-based backend services
- Debug production issues and help maintain existing code
- Development of technical specifications and documentation
- Participate in on-call rotations
- Work with Conversation AI team in building next-generation conversational platform
Requirements:
- Solid understanding of Data Structures and Algorithm Design
- Strong programming skills preferably in Java/Node.js with good knowledge of multi-threading.
- Expert-level knowledge of distributed databases (SQL, NoSQL) like Cassandra, Couchbase
- Experience with Data Processing frameworks like Kafka, Airflow, Apache Spark, Hadoop
- Experience building REST APIs and debugging distributed microservice-based applications
- Experience in Kubernetes
- Experience with Git, Jenkins, and other Development tools
- Experience integrating with third-party APIs
- Experience in Python is a plus
Minimum Qualifications :
- Bachelor's degree in Computer Science or a related field
- 9+ years of experience building successful production software systems
Benefits:
- Health: Medical, Dental, and Vision
- Time away: Vacation and holidays
- Development: Generous tuition reimbursement and access to internal professional development resources.
- Equal opportunity employer
Why You’ll Love Working Here
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.