Senior Account Executive, Enterprise

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market?  Look no further than Veracode! 

Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.

Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter. 

What you will be responsible for: 

• Full sales cycle selling including outbound prospecting, building pipeline, and closing business with prospects & customers
• Creating and executing upon a strategic territory plan to attract and close business leveraging relationships with business development, marketing, regional partners and system integrators
• Accurately forecast and deliver a predictable sales cycle, and understand and engage with upper management to move forward deals through complex sales cycles
• Challenge, consult with and inspire our prospects & customers alike to think differently, beyond immediate needs, to engage in a value-based sales motion from initial discovery through proof of concept to purchase order
• Participate in industry-leading events attended by innovative cutting-edge vendors and thought leaders
• Continuous sales training and Veracademy learning opportunities to further elevate your career
• Live in Territory

Required Skills:

• 5+ years of experience selling B2B SaaS solutions
• A growth mindset with the curiosity to understand your customers problems and become their trusted advisor
• Goal-oriented, driven to exceed quota and benefit from lucrative accelerators
• Passion and commitment to security, motivated by the peace of mind we provide our customers
• Team player that wants to be part of an innovative, fast-paced company
• Willingness to travel

What we offer you:

• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs. 
• Wellness benefits to help you focus on what’s most important.
• “Take What You Need” time off policy.
•  Extensive development and training offerings to help you grow your career at Veracode.
• Generous 401k match to help save for your future.
• Amazing community of professionals who take pride in what we do every day.

Compensation Transparency

In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States. Click here to view our compensation ranges by grade. Please note, specific compensation may be influenced by various factors including candidates experience, education, and work location.

Job Grade:Principal

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

???? More Information on the Role

As our Enterprise Sales Director, East you will be pivotal in driving our sales strategy, building a high-performing sales team, and ensuring that our Enterprise Account Executives consistently meet and exceed their targets. This role is crucial in scaling our revenue and expanding our customer base in the Enterprise segment.

✨ Your Responsibilities

• Pipeline Creation and Management: Develop and implement strategies to ensure AEs build and maintain a robust sales pipeline, achieving 4x pipeline coverage at any given point.
• Sales Process Discipline: Enforce a rigorous sales process where Salesforce notes are up-to-date, all steps are followed before advancing opportunities, and deep discovery is completed.
• Deal Support and Partnership: Be deeply involved in critical deals, acting as a sparring partner for AEs to strategize and ensure successful deal closure.
• Ramp and Coaching Programs: Design and execute specialized onboarding programs with clear ramp goals for new AEs, and implement targeted coaching programs for existing AEs to ensure continuous improvement and high performance.
• Performance Monitoring and Accountability: Regularly inspect and enable the sales team, jumping in when necessary to provide guidance and maintain accountability for sales targets and process adherence.
• Collaboration with GTM Teams: Work closely with marketing, product, and customer success teams to ensure seamless collaboration and alignment on sales initiatives and customer needs.

???? What We’re Looking For:

• 6+ years of experience in B2B SaaS Sales
• 3+ years of experience selling to companies +X employees and an understanding of how to navigate buying process at larger organizations
• Experience managing an enterprise sales team with demonstrated success
• Demonstrated understanding of MEDDPICC sales methodology
• Experience working with IT, Security, GRC or similar technical buyers (experience selling cybersecurity is a plus)
• Ability to be nimble and a desire to be in a start-up environment where resources are still being built or refined
• Salesforce.com hygiene and deal management rigor
• Strong communication skills, operate with ethics, adaptability, grit and empathy

???? More Information on the Role

As our Enterprise Sales Director you will be pivotal in driving our sales strategy, building a high-performing sales team, and ensuring that our Enterprise Account Executives consistently meet and exceed their targets. This role is crucial in scaling our revenue and expanding our customer base in the Enterprise segment.

✨ Your Responsibilities

• Pipeline Creation and Management: Develop and implement strategies to ensure AEs build and maintain a robust sales pipeline, achieving 4x pipeline coverage at any given point.
• Sales Process Discipline: Enforce a rigorous sales process where Salesforce notes are up-to-date, all steps are followed before advancing opportunities, and deep discovery is completed.
• Deal Support and Partnership: Be deeply involved in critical deals, acting as a sparring partner for AEs to strategize and ensure successful deal closure.
• Ramp and Coaching Programs: Design and execute specialized onboarding programs with clear ramp goals for new AEs, and implement targeted coaching programs for existing AEs to ensure continuous improvement and high performance.
• Performance Monitoring and Accountability: Regularly inspect and enable the sales team, jumping in when necessary to provide guidance and maintain accountability for sales targets and process adherence.
• Collaboration with GTM Teams: Work closely with marketing, product, and customer success teams to ensure seamless collaboration and alignment on sales initiatives and customer needs.

???? What We’re Looking For:

• 6+ years of experience in B2B SaaS Sales
• 3+ years of experience selling to companies +X employees and an understanding of how to navigate buying process at larger organizations
• Experience managing an enterprise sales team with demonstrated success
• Demonstrated understanding of MEDDPICC sales methodology
• Experience working with IT, Security, GRC or similar technical buyers (experience selling cybersecurity is a plus)
• Ability to be nimble and a desire to be in a start-up environment where resources are still being built or refined
• Salesforce.com hygiene and deal management rigor
• Strong communication skills, operate with ethics, adaptability, grit and empathy

???? What We Value

We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume. 

Thank you for considering Lumos, we hope to hear from you! ????

????Pay Range

$280,000 - $400,000 OTE

Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

????Pay Range

$280,000 - $400,000 OTE

Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

Vidyard is the video platform that's built for business. Sales reps, marketers, and corporate communicators use Vidyard to record and share videos that grab attention and deliver their message in a personal, impactful way. It's the video tool of choice for Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is looking for a Managerto lead our Velocity and Pipelineteam (Renewal Specialists, SDRs, and BDRs). Reporting to the Senior Director, Sales, you will: oversee a very large portion of our entire renewals base, managing all customers with spend <$20k. There is a huge potential to identify gaps or inconsistencies in this process and designing/executing improvements that could translate to major revenue results for our business. Additionally, you’ll play a critical role in one of our top 3 company priorities: demand generation. Our SDR/BDR team is the lifeblood of our organization by efficiently bringing in, and sourcing, high-quality pipelines for our sellers. Finally, you’ll play a key role in developing talent that will become the next generation of Vidyard AEs and AMs. 

This is an incredibly unique opportunity for the right person. Someone who is data and process driven, thrives in an environment of continuous improvement, and wants to be in a role where no two days are the same with a massive opportunity for impact. 

Our mission is to create the future of productive relationships with buyers and sellers and this team is a huge part of it (these teams will also be some of the biggest users of our exciting new AI Avatars product which represents our view of the future of B2B relationships).

This is a remote role open to candidates located in the US and Canada.

About the Team

Our Velocity and Pipeline team consists of 3 SDRs, 2 BDRs, and 3 Contract Renewal Specialists (CRS). The SDR and BDR team are focused on pipeline (SDRs = inbound, BDRs = outbound) and the CRS team is responsible for high-velocity renewals and identifying upsell opportunities. The team is talented, focused, and energetic!

What You’ll Work On

• Manage a team that is critical to the current and future success of our organization. Team is currently comprised of 8 ICs:
• 3 inbound SDRs
• 2 outbound BDRs
• 3 Contract Renewal Specialists (CRS) whose role is to renew and upsell accounts with <$20k of spend. This team runs a high velocity process. 
• Some key goals for this unique role:
• Optimize our inbound process to maximize efficiency, and conversions of calls into AE meetings (SQLs), ultimately helping to meet inbound pipeline targets
• Work closely with Marketing & Sales Managers to iterate on our inbound and outbound processes to materially accelerate TOFU pipeline via both SDR and BDR pipeline channels. 
• Optimize our renewals process, from the initial outreach to contract completion, including identifying upsell opportunities. This is a meaningful part of our business with a huge opportunity for driving short-term impacts. This can include:
• Optimizing the process and timing by which we reach out to these customers to renew. 
• Optimizing our auto-renew process. 
• Strategizing on how to step-up customers from deep legacy discounting towards our current list prices. 
• Identifying and managing common objections in a scalable format (ideally using video!)
• Evangelize our new product offering AI Avatars to these customers to spread awareness and generate pipeline. 
• Coach and mentor direct reports to provide career progressions to future sales roles
• You’ll work under our Senior Director of Sales, but have a dotted line to our Senior Director of Marketing on the pipeline elements of your role. You’ll also work cross-functionally with other key teams including Ops and Product. 

What You’ll Bring to this Role and Your New Team:

• Highly data-driven and process oriented individual with at least 4-6 years of management experience, preferably in a SaaS environment. 
• You have managed either an SDR/BDR team, or a renewals team; you are a curious person who has a keen interest in learning the other side of the business. Having experience in both is a BIG plus. 
• You are an inspirational leader, able to clearly articulate to your teams the ‘why’ behind the work they’re doing, and how they fit into the bigger picture of our company goals. You get the best out of your talent, and develop them to continue in their career path at Vidyard and beyond. 
• In particular, you are confident in managing early-career professionals. 
• You have the ability to regularly context-switch and can manage complexity in your job, able to juggle multiple priorities at the same time. 
• You orient on data and facts, but are scrappy and can move quickly when the situation requires it. You’re not afraid to proactively propose big changes that can drive impact in our business.
• Previous experience using Salesforce for reporting and dashboard analysis
• A proven talent scout who’s able to build and develop a talent pipeline to help Vidyard meet its sales staffing objectives

Our Tech Stack

• Salesforce
• Salesloft
• Zoominfo
• Sales Navigator
• Apollo
• Gong

Job descriptions can be overwhelming. At Vidyard we are motivated to drive change togetherand deeply value the unique experiences, abilities and opinions you possess. We value candidates who own it, and if you’re relentlessly resourceful too, and you might be exactly who we are looking for. 

As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one
• Wellness allowance to spend on what's important to you 
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match
• Stock options
• Flexible holiday program
• Home office stipend 
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all.  Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us atrecruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.

Vidyard is the video platform that's built for business. Sales reps, marketers, and corporate communicators use Vidyard to record and share videos that grab attention and deliver their message in a personal, impactful way. It's the video tool of choice for Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is looking for a driven and strategic Product Marketing Manager to join our Product Marketing team. Reporting to the Manager, Product Marketing, you will play a key role in driving the go-to-market strategy for Vidyard’s products and features, crafting compelling messaging, and enabling the sales team with the tools they need to win. This role involves close collaboration with the product, sales, and customer success teams to ensure that Vidyard’s product positioning aligns with customer needs and market dynamics.

This is a remote role open to candidates located in Canada.

About the Team

Our Product Marketing team is focused on communicating the value of Vidyard’s products to our customers and the market. You will work alongside a Senior Customer Marketing Manager, under the leadership of the Manager, Product Marketing, to deliver product messaging and drive adoption. We partner closely with product management, sales, demand generation, and customer success teams to ensure our go-to-market strategies resonate with our target audience and support business growth.

What You’ll Work On

• Partner with Manager, Product Marketing to develop and execute go-to-market strategies for Vidyard products launches and beta testing, aligning with business objectives, target markets, and customer needs.
• Partner with Manager, Product Marketing to define and refine positioning and messaging for Vidyard’s products, clearly articulating the value proposition, key benefits, and differentiators.
• Conduct market research such as willingness to pay and product-market fit, competitive analysis, and customer segmentation to identify opportunities and inform product marketing strategies.
• Collaborate with product management to ensure customer needs are reflected in the product roadmap and go-to-market plans.
• Own the creation of sales enablement materials in partnership with the Sales Enablement team, including product guides, sales presentations, battle cards, and training content, to support the sales team in effectively selling Vidyard’s products.
• Partner with the demand generation team to develop campaigns that drive lead generation and nurture prospects through the buyer’s journey.
• Gather and analyze feedback from customers, prospects, and the sales team to continuously optimize messaging and go-to-market strategies.
• Participate in regular sales training sessions and enablement workshops, equipping the sales team with up-to-date product information and competitive insights.
• Act as a product expert, representing Vidyard in webinars, customer meetings, and industry events as needed.

What You’ll Bring to this Role and Your New Team:

• 4+ years of experience in product marketing, preferably within the B2B SaaS industry.
• Strong ability to develop product positioning and messaging that resonates with target customers.
• Experience working closely with sales and R&D teams to deliver sales enablement materials and tools.
• Knowledge of marketing automation, CRM and sales engagement tools.
• Strong analytical skills, with experience making data-driven decisions to optimize marketing strategies.
• Excellent communication and collaboration skills, with the ability to work effectively across different teams and departments.
• Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
• Understanding of digital marketing and growth strategies.
• Experience with both product-led and sales-led go-to-market approaches is a plus.
• Flexibility and adaptability to change, with strong problem-solving skills.

Job descriptions can be overwhelming. At Vidyard we are motivated to drive change togetherand deeply value the unique experiences, abilities and opinions you possess. We value candidates who own it, and if you’re relentlessly resourceful too, and you might be exactly who we are looking for. 

As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one
• Wellness allowance to spend on what's important to you 
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match
• Stock options
• Flexible holiday program
• Home office stipend 
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all.  Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us atrecruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.

Vidyard is the video platform that's built for business. Sales reps, marketers, and corporate communicators use Vidyard to record and share videos that grab attention and deliver their message in a personal, impactful way. It's the video tool of choice for Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is looking for a Senior Manager, Brandto join ourMarketing team. Reporting to the Senior Director, Marketing, this role will be responsible for leading and executing the company’s brand strategy, driving brand consistency, and increasing brand awareness for the ultimate north star of driving growth for the business. This is a remote role open to candidates located in Canada.

About the Team

The Brand team consists of a cross-functional team, including a creative lead, video producer, designer, content manager, and external agencies (AR/PR) and contractors. You’ll develop and execute marketing strategies for brand growth, go-to-market campaigns, social media, and content. This role requires a blend of strategic leadership, creativity, and hands-on execution to drive growth and ensure all marketing initiatives align with the company’s objectives.

What You’ll Work On

• Brand Strategy & Execution
• Develop and implement a comprehensive brand strategy to enhance Vidyard’s market positioning and align with business objectives, driving lift in brand recall, pipeline generation for new and existing customers, and increased market share.
• Drive brand consistency across all channels by maintaining strong brand guidelines and ensuring uniformity in messaging, visuals, and tone of voice.
• Partner with product marketing, demand generation, sales, customer success, and other teams to align brand initiatives with go-to-market strategies and customer needs.
• Team Leadership & Collaboration
• Lead and mentor a team, including a Creative Lead, Content Manager, and various external contractors and agencies (AR/PR, social media).
• Create a collaborative environment that encourages creativity, accountability, and continuous improvement.
• Establish team goals, track performance, and provide guidance and support to drive results.

Content Strategy

• Develop and implement a content strategy that supports brand positioning, thought leadership, demand generation, and customer engagement goals
• Collaborate with the Content Manager to produce high-quality content such as blogs, whitepapers, eBooks, and other assets that align with the buyer's journey.
• Partner with our SEO team to create content for quality traffic and conversion rate improvements
• Work with external agencies or freelancers to enhance content production capabilities and expand the reach of content marketing efforts
• Analyze content performance using metrics to continuously improve and adapt the content strategy based on data-driven insights.

• Creative Development 
• Oversee the creation of high-quality creative assets, including website content, digital marketing materials, social media content, videos, and presentations.
• Ensure all creative work aligns with brand strategy and supports the company’s growth and marketing objectives.
• Go-to-Market Campaigns
• Collaborate on go-to-market strategies for new product launches and major marketing initiatives to drive pipeline with the demand and product marketing teams.
• Work closely with your team and the marketing team to develop compelling campaigns that communicate the brand's value proposition, engage the target audience, and drive pipeline generation.
• Collaborate with cross-functional teams to align brand positioning with customer touchpoints across the buyer journey.
• Social Media 
• Lead the social media strategy, driving engagement and increasing brand visibility across platforms for employees and executives.
• Guide social media contractors in content creation, scheduling, and monitoring to ensure alignment with the brand strategy.
• Actively monitor social media channels for customer feedback and conversations, responding appropriately to enhance brand reputation and engagement.
• External Communications & Public Relations
• Manage relationships with AR/PR agencies to elevate the brand's presence in the market through media placements, influencer partnerships, and industry events.
• Develop strategies for analyst relations, awards submissions, and other initiatives that build credibility and recognition in the market.

What You’ll Bring to this Role and Your New Team:

• 8+ years of content and brand marketing experience, in the B2B SaaS industry, with a proven track record of leading successful brand initiatives to drive growth
• 3+ years of experience managing a cross-functional team and external resources (agencies, contractors), with strong leadership and project management skills.
• Demonstrated ability to develop and execute strategic marketing plans that drive growth and brand awareness.
• Experience leading go-to-market campaigns and content development initiatives and strong understanding of social media best practices
• Experience working with PR, creative, and social agencies to deliver impactful campaigns
• Ability to track and measure brand performance, setting clear expectations for your team and hold them accountable to performance
• Excellent storytelling, verbal, and written communication skills, with the ability to convey brand value across different formats; confident presenting to an executive audience

Job descriptions can be overwhelming. At Vidyard we are motivated to drive change togetherand deeply value the unique experiences, abilities and opinions you possess. We value candidates who own it, and if you’re relentlessly resourceful too, and you might be exactly who we are looking for. 

As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one
• Wellness allowance to spend on what's important to you 
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match
• Stock options
• Flexible holiday program
• Home office stipend 
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all.  Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us atrecruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

This team drives business and collaborates with our marketing and customer success teams.

About the Role:

The Strategic Accounts Director works with our largest clients to drive adoption of the Invoca product and expand our relationship through new products, cross-selling into new lines of business, and additional use cases. Travel is required across the U.S. and Canada at about 25%. This role reports to the VP of Account Management. 

You Will:

• Prospect, identify, develop, negotiate and, ultimately drive new revenue by uncovering opportunities within these strategic accounts
• Develop and lead pipeline within your targeted accounts to meet or exceed targets
• Lead strategies for our largest accounts with our Account Management team, Customer Success team, and other internal stakeholders
• Thoroughly understand enterprise customer needs and effectively communicate Invoca value proposition across business lines
• Build and execute sales strategies, presentations, and software demonstrations for your accounts
• Provide forecast updates
• Understand the business landscape and be able to articulate differentiators
• Provide feedback to the marketing, SDR, and product teams
• Present effectively to external customers across all levels from marketing staff to C-suite executives

You Have:

• 7+ years of on-quota, B2B SaaS experience selling marketing tech and ad tech to complex organizations
• Prior strategic account management experience with large enterprises
• Experience using modern SaaS sales tech stack, including Salesforce, LinkedIn, Salesloft, remote collaboration tools, and more
• Experience negotiating business terms with senior management and C-suite executives including MSSA, Order Forms, SOWs and other deal documentation.
• Experience with marketing and customer acquisition processes
• The ability to travel across the US and Canada 

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $117,000-$146,000 / plus variable

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

SUPERHUMAN ????

• The fastest email experience in the world
• Loved and adored: see what our customers say
• Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE ????????‍????????‍????

Build and lead Growth and Marketing at Superhuman to significantly drive demand, build massive positive brand awareness, and unlock the growth of the Superhuman Teams Business. In doing so, accelerate the entire Superhuman mission and grow ARR from $25M to $100M over the next 3 years.

Major Outcomes

Outcome #1: Drive demand to grow revenue from $25M to $100M ARR over the next 3 years.

• Widen top of funnel by developing our current channels and launching new channels.
• Build and scale our B2B Acquisition Strategy to grow logo acquisition 10x over the next 3 years.
• Ignite and scale our Product-Led Sales (PLS) Motion to 5x our B2C2B conversion over the next 12 months.
• Increase funnel conversion by optimizing our prospect journey.

Outcome #2: Drive end-user growth flywheel

• Maximize Product-Led Growth impact, in partnership with Product: Onboarding, Referrals, Virality.
• In-product lead generation
• Drive retention by nurturing the full customer and user lifecycles.

Outcome #3: Define, execute, and evolve our go-to-market strategy.

• Frame key strategy questions, conduct research, and decide on approaches. Examples include:
  • How should we evolve our packaging, pricing, and positioning for our consumer and business products?
  • How should we optimize our go-to-market for Superhuman for Business?
  • Where should our go-to-market strategy be product-led, demand-led, or relationship-led?
  • What markets, company types/sizes, and personas should we target?
• Execute a world-class go-to-market strategy in partnership with our Head of Sales and our go-to-market leadership team.

Outcome #4: Build massive positive awareness of the Superhuman brand.

• Create and execute our business brand strategy:
  • Determine positioning, pricing, and packaging for Superhuman for Business.
  • Drive awareness and adoption as we bring new products to market.
• Create and execute our prosumer brand strategy:
  • Position Superhuman as an aspirational brand that stands for achieving your potential.
  • Create a category and establish Superhuman as the category leader.
• Implement and optimize numerical brand tracking, including customer sentiment, aided/unaided awareness, and brand reputation.

Outcome #5: Build and scale our Growth and Marketing team and infrastructure.

• Recruit, retain, and develop a diverse and talented team of growth and marketing.
• Lead the organization with coaching, prioritization, clear communication, and modeling the Superhuman values.
• Execute through a high-paced and rigorous experimentation pipeline.

SOUND LIKE YOU? ????

You have 12+ years of experience in Product-led, Sales-led, and Marketing-led GTM strategies for B2C2B + B2B businesses with at least 6 years building and leading the strategy and managing teams.

Our ideal candidate is amazing at:

• Strategizing, Prioritization, and Execution: Able to build, prioritize, and deliver QoQ and YoY B2C2B + B2B growth strategies for Mid-market and Enterprise SaaS businesses.
• People Management: Develops, hires, and retains high-performing growth and marketing teams, including growth marketing, brand marketing, content marketing, performance marketing, product marketing, and marketing operations.
• Making and Owning Tough Decisions: Good balance between data-centric rapid experimentation and bold risk-taking.
• Bias for Action: Speed matters. Takes rapid steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
• Async Communication: Communicates succinctly and quickly across various mediums (especially Slack, Notion, and email). Can produce or consume long documents as needed without sacrificing speed.
• Caring Deeply, Challenging Directly: Discusses and debates ideas openly, even when the decision is tough. Disagrees, commits, and challenges others to do the same.
• Strong Entrepreneurial Mindset: This is a transformational role, with many areas without a playbook.
• Start-to-Finish Ownership of Outcomes: They act as if they are 100% responsible for their own outcomes and the company's outcomes.
• Customer-centric: They always strive to improve the customer experience without losing sight of business results.

SALARY ????

The Head of Growth & Marketing role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. 

Our salaries for this role within US markets range from $300,000 – $340,000+. The salary range does not reflect total compensation, which includes base salary, bonus, benefits, and company stock options.

We are open to candidates in the US and Canada. We take a locally informed approach to compensation and will be able to share ranges based on your geographical location of residence.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Contact Center as a Service (Ccaas) Architect is responsible for leading the design, implementation, and management of cloud-based contact center infrastructure. Develops and designs cloud-based contact center solutions tailored to organizational needs, ensuring scalability and reliability, while maximizing automation of platform functions. Oversees the deployment and integration of CCaaS solutions across various platforms, ensuring alignment with business goals. Responsible for ensuring the solution is scalable, resilient, and optimized for exceptional customer experiences.

ESSENTIAL FUNCTIONS:

• Design & Implementation: Architect and implement CCaaS solutions using Terraform to provision and manage infrastructure across multiple cloud providers.
• Collaboration:Work collaboratively with cross-functional teams to define requirements, develop architectures, and implement best practices for CCaaS deployments.
• Automation:Automate the provisioning, configuration, and deployment of CCaaS components using Terraform modules and scripts.
• Performance Monitoring:Monitor and optimize contact center performance to ensure high availability and scalability in response to business demands.
• Technology Trends:Stay current on emerging CCaaS technologies and industry trends, identifying opportunities to leverage new tools and capabilities.

EDUCATION:  Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Mathematics, or a related technical field or comparable technical experience

EXPERIENCE: 7+ years of experience building out the architecture and implementation of CCaaS in a Team Lead or Architect role. 3+ years of hands-on experience with Terraform, including module development and infrastructure as code practices. Team Lead or Management experience is a plus.

ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES): 

• 7+ years of experience in CCaaS architecture and implementation.
• 3+ years of hands-on experience with Terraform, including module development and infrastructure as code practices.
• Strong knowledge of cloud platforms (AWS, Azure, GCP) and their associated CCaaS offerings.
• Experience with VoIP, SIP, and other telephony protocols.
• Excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.

WORKING RELATIONSHIPS: This candidate will work closely with IT, DevOps, Engineering, Product, and CC.

Hiring In:

• United States:  AZ, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA, CA
• Canada: Province of Ontario
• #LI-REMOTE