Come work for the #1 choice for enterprise ecommerce retailers. Signifyd provides an end-to-end Commerce Protection Platform that leverages its Commerce Network to maximize conversion, automate customer experience and eliminate fraud and consumer abuse risk for retailers. Its solutions provide the transparency and control that brands need to succeed in the rapidly changing world of commerce. Signifyd was named among the 10 Most Innovative Companies in AI by Fast Company, and Digital Commerce 360 named Signifyd the leading provider of payment security and fraud prevention for ecommerce’s largest brands three years in a row. The company is headquartered in San Jose, CA, with locations in Denver, New York, Mexico City, São Paulo, Belfast and London.

Signifyd is seeking a highly skilled, creative and collaborative Managing Commercial Counsel, reporting to our Head of Commercial Legal, responsible for reviewing, drafting, revising, negotiating and advising on a broad range of complex commercial transitions. Someone who gets deals done. This is a unique opportunity to join a dedicated legal team and work at the forefront of helping to deliver fraud detection and prevent solutions to merchants around the world!

You will primarily support our global sales team to structure, draft and negotiate a variety of go-to-market agreements. This role will manage a team of contracts managers that support the Sales teams and acts as the primary Legal support on review and negotiation of buy and sell side commercial transactions in the U.S., EMEA, Mexico, and Central and South America.  In addition to our go-to-market teams, you will work closely with other key stakeholders to structure and negotiate complex, often bespoke agreements, for enterprise and strategic partnerships engagements.

The ideal candidate is a mid-level to senior attorney. You should enjoy close collaboration with legal and sales colleagues and generally, approach legal issues practically and with a problem-solving mindset.

Primary Responsibilities

• Independently draft and negotiate a variety of commercial transactions, including complex subscription agreements, partnership deals, working closely with our Sales organization to close revenue deals.
• Lead and manage a highly effective team of contracts managers supporting go-to-market portfolio of ecommerce merchants in the U.S., EMEA, Mexico, and South America.
• Support other cross-functional teams, such as marketing, partnerships and product with commercial and vendor transactions.
• Assist with additional legal projects as necessary to support Signifyd's rapid growth and expansion.
• Manage numerous projects simultaneously with deadlines and pressures.
• Exercise sound legal judgment and ability to solve problems in a practical manner.

What we’re looking for:

• JD degree, with admission to a state bar.
• 5-10+ years of experience, with a strong background in commercial and tech transactions and revenue generating deals.
• A clear concise communicator who can explain complex and nuanced issues in plain and simple terms.
• Experience supporting a global sales organization and keeping pace with a steady volume of commercial transactions in a fast-paced, high-growth environment.
• Strong organizational and project management skills.
• Must be comfortable working in lean teams and wearing multiple hats. 
• Can successfully manage workload and priorities with minimal oversight.
• An approachable team player, problem-solver, and a good sense of humor.

Preferred qualifications:

• Has lead, trained, and developed a team of contract managers or similar teams
• Familiarity with (i) payments, fintech or financial institutions and/or (ii) machine learning models. 
• Experience supporting sales for enterprise SaaS, especially negotiating referral, and partnership deals.
• Experience with global privacy frameworks (i.e. GDPR, CCPA, LGPD)

Work Locations & Travel Requirements:

This position is open to the following preferred office locations:

• Preference for attorneys on the East Coast (particularly in New York City in close proximity to the Signifyd office)
• San Francisco, California
• Denver, Colorado
• Salt Lake City, Utah

Signifyd currently embraces a largely remote work model, with options to go into the office if you are near a Signifyd location.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Who Are You

We seek a highly skilled and experienced Senior Engineering Manager to join our dynamic Integrations and Growth team. As a Senior Engineering Manager, you will play a crucial role in strengthening and expanding the core of our APIs. We want you to be a leader in scaling our APIs and eCommerce integrations to support our customers, engineers, and data science teams. You will lead a team of talented software engineers and architects to envision how our microservice architecture will evolve to support the expansion of Signifyd’s core products. The ideal candidate must: 

• Have a deep understanding of eCommerce integrations and public-facing APIs.
• Collaborate with cross-functional teams to define project requirements and deliverables.
• Effectively communicate complex problems by tailoring the message to the audience and presenting it clearly and concisely. 
• Balance multiple perspectives, disagree, and commit when necessary to move key company decisions and critical priorities forward.
• Have the ability to work independently in a dynamic environment and proactively approach problem-solving.
• Be an example for fellow engineers and leaders by showcasing customer empathy, creativity, curiosity, and tenacity.

What You’ll Do

• Provide vision and set the direction for the team, motivating them, providing guidance, championing innovation, and promoting a positive culture for the team's success.
• Encourage collaboration across the organization, breaking down silos and ensuring the best outcomes for Signifyd.
• Promote talent development by championing career growth, fostering personal development, and embracing diverse hiring practices.
• Have an ability to debug organisational issues and know how to adjust to realise improvements
• Ensure software and architecture excellence is maintained by reviewing designs against technical strategy, regularly reviewing system health metrics and adopting Signfiyds testing best practices.
• Oversee the development and maintenance of public-facing APIs, ensuring they are reliable, scalable, and well-documented
• Collaborate with external partners and clients to understand their integration needs and provide technical support as needed.
• Collaborate with internal teams to educate and improve knowledge sharing on areas of the platform that fall into your direct area of ownership
• Have crisp communication on topics ranging from design to organisational change ensuring that there is alignment, understanding and context
• Drive results by aligning delivery to measurable business and internal KPIs 

What You’ll Need

• 7+ years of industry experience, most recently in a senior management position
• Demonstrable ability to hire, lead and coach managers and senior engineers, fostering their growth and development.
• Experience in building and contributing to a team culture that spans across geographic regions  that achieves a well-designed system through a commitment to learning and continuous improvement
• Strong communication skills to convey complex technical concepts effectively to diverse audiences, both verbally and in writing. An active listener with an ability to convey empathy and adapt their style of communication to the audience
• Hands on experience in architecting and deploying low-latency, high-quality, high-scale solutions

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

About Signifyd

At Signifyd, we empower businesses to embrace the future of commerce, eliminating fraud and promoting trust and convenience across e-commerce transactions. Our innovative solutions drive growth for retailers by making their customers feel safe and valued.

We are on a mission to build trust and convenience at every step of the e-commerce experience. If you are passionate about product innovation and eager to develop solutions that address real-world challenges in e-commerce fraud, we would love to hear from you.

We are on a pivotal moment of our trajectory in rapid expansion, reaching true scale and competing for key areas of the market. We need strong strategic leaders to help drive the new future of our offering. 

Role Overview

As a Staff Product Manager for our Risk Platform, you will spearhead the development of a cutting-edge platform aimed at detecting and mitigating risks in e-commerce transactions. You will play a pivotal role in enabling both internal and external risk operations teams to identify risk, manage rules and thresholds effectively, ensuring a scalable and adaptable product that aligns with dynamic market needs.We have an amalgamation of different tools and processes we have built with this purpose over the years, and we need now to build out a unified market ready whole product for the most efficient risk teams in the market.

Key Responsibilities

• Lead the vision, strategy, and roadmap for the Risk Platform, ensuring alignment with business objectives and customer needs.
• Collaborate with Engineering, Data Science, Customer Success and Risk Intelligence teams to define and prioritize high-impact features that enhance platform capabilities.
• Engage with key stakeholders to gather insights and feedback, translating complex needs into clear, actionable requirements and product specifications.
• Oversee the end-to-end lifecycle of product features from ideation through launch, ensuring successful implementation and adoption.
• Establish and monitor key performance indicators (KPIs) to measure platform effectiveness and drive continuous improvement.
• Act as a product evangelist, represent Signifyd at internally and externally

Required Skills and Qualifications

• 7+ years of product management experience, with a strong background in developing platforms or products in high-tech, e-commerce, or similar environments.
• Proven ability to lead cross-functional teams and projects, demonstrating exceptional collaboration and leadership skills.
• Deep understanding of risk management, fraud prevention, and e-commerce ecosystems.
• Strong analytical skills and experience with data-driven decision making.
• Excellent communication and presentation skills, capable of conveying complex ideas to diverse audiences.

Desirable Attributes

• Experience with rule-based systems or decision engines.
• Familiarity with AI and machine learning applications in risk assessment.
• 3+ years of experience directly in the Risk space

30-60-90 Day Plan

First 30 Days: Understanding and Integration

Objective: Acclimate to the company, understand the product and technology, and establish key internal relationships.

Activities:

• Onboarding and Training: Complete all necessary onboarding processes, attend product training sessions, and familiarize with Signifyd's culture and values.
• Meet the Team: Schedule one-on-one meetings with members of the product, engineering, data science, and risk operations teams to understand roles and gather insights.
• Platform Deep Dive: Gain a comprehensive understanding of the Risk Platform’s current capabilities, architecture, and customer use cases.
• Stakeholder Engagement: Begin regular meetings with key stakeholders to understand their expectations, ongoing projects, and how the Risk Platform impacts their work.
• Initial Product Review: Conduct a preliminary audit of the existing product features and backlog items with the product and engineering teams to assess priorities.

Days 31-60: Strategic Planning and Initial Execution

Objective: Define strategic goals for the Risk Platform and initiate key projects.

Activities:

• Strategic Roadmap Development: Based on insights gained, start crafting a strategic product roadmap that aligns with business objectives.
• Customer and Market Analysis: Engage with customer success and sales teams to understand customer feedback, market needs, and competitor landscape.
• Prioritize Features: Identify quick wins and longer-term strategic initiatives; begin planning for the next development cycle.
• Process Optimization: Review and propose enhancements to the product development lifecycle to increase efficiency and efficacy.
• Stakeholder Updates: Provide regular updates to stakeholders about roadmap plans and progress, ensuring alignment and adjusting based on feedback.

Days 61-90: Implementation and Impact

Objective: Implement strategic initiatives and begin tracking their impact.

Activities:

• Launch Initial Features: Oversee the development and launch of prioritized features identified in the first 60 days.
• KPIs and Metrics Implementation: Define and begin tracking key performance indicators for newly launched features to measure impact and success.
• Team Collaboration Strengthening: Continue to foster strong relationships within the team and across departments to facilitate seamless collaboration.
• Feedback Loops: Establish regular feedback loops with customers and internal teams to refine features and ensure the platform meets user needs.
• Long-term Planning: Start looking beyond the 90 days to set goals for the next quarter and beyond, ensuring sustainable growth and innovation for the Risk Platform.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Who Are You

We seek a highly skilled and experienced Cloud Platform Architect to join our dynamic and growing Cloud Platform team. As a Cloud Platform Architect, you will play a crucial role in strengthening and expanding the core of our cloud infrastructure. We want you to lead the way in scaling our cloud infrastructure for our customers, engineers, and data science teams. You will work alongside talented cloud platform and software engineers and architects to envision how all cloud infrastructure will evolve to support the expansion of Signifyd’s core products. The ideal candidate must: 

• Effectively communicate complex problems by tailoring the message to the audience and presenting it clearly and concisely. 
• Balance multiple perspectives, disagree, and commit when necessary to move key company decisions and critical priorities forward.
• Understand the inner workings of Cloud Service Providers (CSPs) such as AWS, GCP, and Azure. Able to understand networking and security concepts core and most relevant within the space.
• Ability to work independently in a dynamic environment and proactively approach problem-solving.
• Be committed to achieving positive business outcomes via automation and enablement efforts, reducing costs, and improving operational excellence.
• Be an example for fellow engineers by showcasing customer empathy, creativity, curiosity, and tenacity.
• Have strong analytical and problem-solving skills, with the ability to innovate and adapt to fast-paced environments.
• Design and build clear, understandable, simple, clean, and scalable solutions.
• Champion an Agile and ‘DevOps’ mindset across the organization.

What You'll Do

• Modernize Signifyd’s Cloud Platform to scale for security, cost, operational excellence, reliability, and performance, working closely with Engineering and Data Science teams across Signifyd’s R&D group.
• Create and deliver a technology roadmap focused on advancing our cloud performance capabilities, supporting our real-time fraud protection and prevention via our core products.
• Work alongside Architects, Software Engineers, ML Engineers, and Data Scientists to develop innovative big data processing solutions for scaling our core product for eCommerce fraud prevention.
• Take full ownership of our Cloud Platform evolution to support low-latency, high-quality, high-scale decisioning for Signifyd’s flagship product.

• Architect, deploy, and optimize Cloud Solutions to evolve our technology stack, including Multi-Account strategy, best practices around data access, IAM and security rules, and the best approaches for optimized and secure access to our infrastructure.
• Implement Engineering Enablement automation and best-of-breed solutions for Developer Tooling to support Elite DORA metrics measurements and optimal Engineering Experience.
• Mentor and coach fellow engineers on the team, fostering an environment of growth and continuous improvement.
• Identify and address gaps in team capabilities and processes to enhance team efficiency and success.

What You'll Need

• Ideally has 10-15+ years in cloud infrastructure engineering and automation, including at least five years of experience as a cloud engineering architect or lead. Have successfully navigated the challenges of working with large-scale cloud environments encompassing millions of dollars of computing costs and many petabytes of data storage and process.
• Deep understanding of best practices and current trends in cloud providers, are comfortable working with multi-terabyte datasets, and skilled in high-scale data ingestion, transformation, and distributed processing; experience in understanding Apache Spark or Databricks is a plus.
• Deep understanding of Container-based systems such as Kubernetes (k8s), Docker, ECS, EKS, GKE, and others.
• Deep understanding of Networking concepts such as DNS / Route53, ELB/ALB, Networking load balancing, IAM rules, VPC peering and data connectivity, NAT gateways, Network bridge technology such as Megaport, and others.
• Experience converting existing Cloud infrastructure to serverless architecture patterns (AWS Lambda, Kinesis, Aurora, etc.), deploying via Terraform, Pulumi, or AWS Cloud Formation / CDK.
• Hands-on expertise in data technologies with proficiency in technologies such as Spark, Airflow, Databricks, AWS services (SQS, Kinesis, etc.), and Kafka. Understand the trade-offs of various architectural approaches and recommend solutions suited to our needs.
• Executed the planning of product and infrastructure software releases
• Experience in developing, deploying, and managing CI/CD developer tooling like AWS Code Commit, Code Build, Code Deploy, Code Pipeline, JetBrains TeamCity, and GitHub Enterprise.
• Understanding how to appropriately deploy, integrate, and maintain Developer build and scanning tools such as Develocity Gradle Enterprise, Sonarqube, Maven, Snyk, CyCode, and others.
• Deep knowledge of best practices around Logging, Monitoring, and Observability tools such as AWS Cloudwatch, Datadog, Loggly, and others.
• Demonstrable ability to lead and mentor engineers, fostering their growth and development. 
• You have successfully partnered with Product and Engineering teams to lead through strategic initiatives.
• Commitment to quality: you take pride in delivering work that excels in accuracy, performance, and reliability, setting a high standard for the team and the organization.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

At Vidyard, we make life easier for sellers, marketers and corporate communicators. Our video messaging tools, AI tools, and other products are used by Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is looking for a collaborative and revenue-minded operations professional that wants to become part of a rapidly growing team. Reporting to our Manager, Sales Operations, the Revenue Operations Analyst will play a key role in developing the processes, infrastructure, and analysis that inform our go-to-market motion.

You have a well-rounded understanding of revenue and sales team KPIs, process design and system implications, and forecasting. You are energized by the opportunity to be a key individual in helping VY close deals, are eager to learn new skills/ technologies and seek ways to streamline processes. In this role you will be a key member of the Revenue Operations team, working closely with Sales, Customer Success, Finance and Revenue systems teams. 

This is a remote role open to candidates located in Canada.

About the Team

Our growing RevOps team consists of a diverse and passionate group of individuals across sales operations, marketing operations, systems and tools. Our mission is to enable predictable and scalable revenue growth for Vidyard. We do this by partnering closely with GTM teams across Sales, Marketing, Customer Success as well as Product and Finance to develop the strategy, processes, and analytics that inform our go-to-market motion. Key functions and responsibilities we support include Planning, Forecasting, GTM process improvements, Territory Design, Deal Processing & Order Management, KPI reporting and analysis and, GTM tech stack optimization.

What You’ll Work On

• Sales Process Optimization:Evaluate and improve sales processes to increase efficiency and effectiveness. To do this, you will collaborate closely with sales teams to identify bottlenecks and implement solutions, as well as Sales Enablement and Sales Systems leads to support behavioural change management. 
• Revenue Data Governance: Conduct regular audits at month/quarter-end analysis to support business performance reporting. Own the creation, maintenance, and delivery of key datasets.
• Order management:Support our Sales team in the quote-to-close process; ensuring our pricing/discounting policies have been followed and all contract-level-data is accurate. This can require liaising with product and legal teams, as well as Sales/RevOps/Finance leadership. Where possible, identify opportunities for process improvement using our tech stack (Zuora, Salesforce). 
• Revenue Planning:Assist in developing accurate revenue forecasting and financial models. Monitor performance against sales targets and forecasting through dashboards (primarily Salesforce), providing ad-hoc analysis on business performance drivers as needed. 
• Performance Management:Identify, refine, and track key performance indicators (KPIs) to assess business performance, and most importantly, drive actions to ensure a continuous improvement across all teams. Aid in development of business requirements for stakeholder metrics, leveraging tools such as Google sheets, Salesforce, and BI tools.

What You’ll Bring to this Role and Your New Team:

• Bachelor degree
• 3+ years of relevant experience in software SalesOps/BizOps/RevOps, or Sales Strategy
• Curious and analytical. Strong data-driven problem solving skills
• Intermediate excel skills (comfortable with advanced functions, pivots, lookups, etc.)
• Strong project management abilities and high attention to details
• Excellent communication skills to effectively collaborate with key sales leaders and other departments, such as marketing and finance, to ensure everyone is working towards the same goals
• Motivated to work in a fast-paced, dynamic growth environment 
• CPQ (Configure, Price, Quote) experience a plus (ideally Zuora or Salesforce)

Job descriptions can be overwhelming. At Vidyard we are motivated to drive change togetherand deeply value the unique experiences, abilities and opinions you possess, so if this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for. 

As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one*
• Wellness allowance to spend on what's important to you 
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match*
• Stock options
• Flexible holiday program
• Home office stipend 
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all.  Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us atrecruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.

The Data Science team builds production machine learning models that are the core of Signifyd’s product.  

We help businesses of all sizes minimize their fraud exposure and grow their sales.  We also improve the e-commerce shopping experience for individuals by reducing the number of folks’ orders that are incorrectly declined and by making account hijacking less profitable for criminals. 

The Data Science team has end-to-end ownership of our decisioning engine, from research and development to online performance and risk management.  

We value collaboration and team ownership -- no one should feel they’re solving a hard problem alone.  

Together we help each other develop our skill sets through peer review of experiments and code, group paper study to deepen our ML and stats understanding, and frequent knowledge-sharing via live demos, write-ups, and special cross-team projects.

The Data Science and Engineering teams at Signifyd have always had a strong contingent of remote folks, individual contributors as well as team leads.  The challenges of working remotely aren’t new to us and we have a track record of iterative improvements to our remote culture.

You’ll be on a horizontally-focused team that’s laser-focused on stopping fraud in its tracks. You will be leading and planning algorithmically-driven solutions, testing whether and how those strategies will be effective, and getting them into production. 

Here you’ll have the opportunity to:

• Concept, plan, and develop strategies for identification and remediation of fraud attacks. 
• Devise algorithmic approaches with the right evaluation frameworks, and how to apply them in end-to-end systems 
• Build production machine learning models that stop fraud rings
• Write production and offline analytical code in Python, SQL, and Java
• Collaborate with engineering teams to strengthen our machine-learning platform
• Communicate complex ideas to a variety of audiences

Past experience you’ll need:

• A degree in computer science or a comparable quantitative field
• 4+ years of post-undergrad work experience
• Experience leading projects, designing experiments, and collecting data
• Building production machine learning models (they don’t need to have been related to fraud)
• Experience with graph-based frameworks, spark, pandas, sklearn, numpy, and other core Python DS libraries
• Hands-on statistical analysis with a solid fundamental understanding
• Writing production code and reviewing others’ in a shared codebase, preferably in Python
• Practical SQL knowledge
• Familiarity with the Linux command line

Bonus points if you have:

• Previous work in fraud, payments, or e-commerce
• Passion for writing well-tested production-grade code
• A Master's Degree or PhD 

Check out howData Science is powering the new era of Ecommerce

Check out our Director of Data Science featured inBuilt In

#LI-Remote

Benefits in our US offices:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• HeadSpace Health Online Therapy Membership
• Dedicated learning budget through Learnerbly
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

As a Senior Enterprise Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. You will report to the VP, Enterprise Customer Success. 

Responsibilities:

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients 
• Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities 
• Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs 
• Identify and successfully close renewals and expansion opportunities within your book of business
• Have full ownership of commercial activities such as opportunity management and contract workflows. 
• Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals
• Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Develop collateral and conduct regular business reviews with client executive teams
• Ensure swift resolution of account issues by using resources from cross-functional teams
• Provide executive oversight and client communication
• Work with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members

Requirements for the position:

• 5+ years of Customer Success Management or Account Management
• Ability to travel when necessary
• Proficiency in Salesforce, JIRA, Excel and G-Suite is required 
• Proficiency in BI tools such as Looker is a plus
• Requirement to occasionally be working on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that Customer Support cannot resolve.
• Proven customer management experience with Enterprise accounts
• Proven track record of managing complex projects 
• An analytical and metrics-driven workstyle
• Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
• Creative, driven, resourceful, detail-oriented, and highly organized
• Excellent communication and presentation skills
• Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
• Passion for e-commerce and new technology
• Background in e-commerce, payments, fraud or data science is preferred

In 30 days:

• You will complete essential training for your role (e-learning and live sessions)
• You will be assigned your book of business
• You will conduct handover sessions for your accounts
• You will gain operational proficiency around Signifyd’s tech stack 

In 60 days:

• You will fully familiarize yourself with your book of business and meet your customers
• You will establish account plans for your accounts 
• You will familiarize yourself with internal operational processes and workflows 
• You will start to lead internal meetings, projects and conversations related to your accounts 
• You will be able to to conduct a business review with a client 
• You will continue your training on various aspects of the role (both e-learning and live sessions your onboarding buddy and/or Line Manager) 

And at 90 days:

• You will have build a full strategic view for your accounts including identification any opportunities or risks 
• You will fully complete all your training related to your role 
• You will gain operational proficiency within Signifyd cross-functional structure and will have a clear understanding of how to drive projects forward and resolve issues. 
• You will lead all internal and external engagement related to your accounts

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

We’re looking for a Data Analyst who can serve as a forecasting, reporting, dashboard, analytical and modeling guru for the CareRev Growth organization. The goal of this role is to scale and automate our forecasting, modeling and reporting to support the leadership and sales and client success teams. The ideal candidate is a detail-oriented and data-savvy analyst who not only understands large, complex data sets well, but can also synthesize them to provide actionable insights.

What You’ll Do:

• Manage sales and revenue forecasting for the Growth team, working closely with Finance to support company-wide forecasting
• Build leadership dashboards that facilitate real-time access to OKR & KPI progress, and identify opportunities for improvements
• Curate/maintain core reports for use by GTM team members
• Develop Salesforce reports and dashboards for the sales teams
• Report across the full GTM funnel by joining data from Marketing efforts (leads, and contacts generated), Sales driven efforts and then further into Account Management metrics (retention, growth, utilization etc.)
• Work closely with Business Intelligence team to develop dashboards and reporting outside Salesforce
• Build and maintain scalable reporting infrastructure.  Automate reporting where possible
• Proactively conduct ad hoc analysis to generate insights, answer specific questions, raise issues, and provide ideas for business improvements

What We’re Looking For:

• Bachelor Degree preferred and an advanced degree is a bonus
• 2+ years of analytical and operational experience (e.g. business analyst, finance, accounting, business operations, sales operations, data analyst, data mining) from consulting firms, private equity, technology or healthcare industries
• Proficiency in SQL is essential, with experience querying large databases and optimizing queries for performance
• Strong analytical skills, with experience synthesizing business insights from large sets of structured and unstructured data
• Experience with BI tools such as Mode, Tableau or Looker
• Experience building forecasting models - financial and operational
• Excellent Excel and Google Sheet skills
• Experience with CRM tools, preferably Salesforce.com and Hubspot is a plus
• Proven attention to detail, good business acumen and awareness of business trends, high degree of motivation, responsibility, and flexibility

The anticipated salary range for this position is $73,600.00 - $126,500.00. Equity, bonus or commission and benefits may also be provided as part of the total compensation package, depending on the position offered. If given an offer, the exact salary amount offered will ultimately depend on multiple factors, which may include the successful candidate's skills, experience, education and other qualifications as well as the candidate's location of residence.

The Data Science team builds production machine learning models that are the core of Signifyd's product.

We help businesses of all sizes minimize their fraud exposure and grow their sales. We also improve the e-commerce shopping experience for individuals by reducing the number of folks' orders that are incorrectly declined and by making account hijacking less profitable for criminals.

The team has end-to-end ownership of our decisioning engine, from research and development to online performance and risk management.

We value collaboration and team ownership -- no one should feel they're solving a hard problem alone.

Together we help each other develop our skills through peer review of experiments and code, group paper study to deepen our ML and stats understanding, and frequent knowledge-sharing through live demos, write-ups, and special cross-team projects.

The Data Science and Engineering team at Signifyd have always had a strong contingent of remote folks, individual contributors and team leads. The challenges of working remotely aren't new to us and we have experienced iterative improvements to our remote culture.

How you’ll have an impact:

• Leading a team of Data Scientists and helping them set goals, collaborate, and scale, and operationally manage ad-hoc requests
• Providing mentorship to team members through feedback, coaching, and hands-on technical guidance, focusing on their long-term growth
• Partnering with senior leaders including Product & Engineering to ensure data-driven decisions across the organization by applying the appropriate data science & analytics approaches where they will have a material impact
• Thinking strategically to optimize the key components of the Signifyd Commerce Protection Platform
• Collaborating with engineering teams to continuously strengthen our machine learning pipeline
• Collaborating with Customer Success and Risk Intelligence to optimize decisioning performance
• Researching real-time emerging fraud patterns with our Risk Intelligence team
• Building production machine learning models that identify fraud
• Writing production and offline analytical code in Python 
• Working with distributed data pipelines

Past experience you’ll need:

• A degree in computer science or a comparable analytical field
• 2+ years of experience in people management with experience building teams and growing talent
• At least 4 years of post-undergrad work experience required
• Experience leading projects that depend on the contributions of others in multiple teams
• Using visualizations to communicate analytical results to stakeholders outside your team
• Hands-on statistical analysis with a solid fundamental understanding
• Writing code and reviewing others in a shared codebase, preferably in Python
• Practical SQL knowledge
• Designing experiments and collecting data
• Familiarity with the Linux command line

Experience we love to see:

• Experience managing remote teams
• Previous work in fraud, payments, or e-commerce
• Data analysis in a distributed environment
• Passion for writing well-tested production-grade code

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• Mental wellbeing resources
• Dedicated learning budget through Learnerbly
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

NOTICE OF JOB AVAILABILITY

Delivery Manager, Integrations

Myers-Holum, Inc., in New York, New York, seeks a Delivery Manager, Integrations. May telecommute from any location in U.S.; 100% remote position 10% domestic travel. Duties: Oversee ongoing performance and project outcomes; lead and manage the design, development, deployment and maintenance of integration processes between applications across cloud and/or on premise using integration platforms, cloud integration, application integration and enterprise web services APIs; manage change control on projects; work closely with other internal teams through different phases of client projects, providing detailed knowledge transfers between development, integrations, and managed services teams; onboard new hires and train on company methodologies; assist with company growth by providing recruiting support through interviewing candidates and working closely with leadership and the talent team on hiring decisions. Minimum education required:  Bachelor Degree in Computer Science, Computer Engineering, Information Technology, or a closely related field of study, or equivalent foreign degree. Minimum experience required: 3 years of experience in a software development and integration, business intelligence, or data management and analytics position with a multinational accounting firm or in the business software development industry. Must have led 10-15 integration projects on ERP platforms and systems. Must have 3 years of work experience with each of the following: managing a project team or a team of direct reports; reviewing statements of work for varying project sizes and complexity across different ERP platforms, to ensure that IT specifications are feasible, and projects can be completed on time and within budget.

Salary: $185,000.00 - $200,000.00 per year.  Send resumes to recruiting.team@myersholum.com,  (Subject Line: DMI24).

As a Customer Success Manager (CSM), you'll report to our Manager of Customer Success and manage the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to promote our customers' and company's expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in fraud, e-commerce and payments, where we provide value. As a trusted advisor with a deep product and industry knowledge, you'll be able understand customers' goals and help them optimize performance. You'll collaborate internally with management and broader teams to provide an outstanding customer experience and drive continuous improvement for Signifyd.

Responsibilities:

• Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
• Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Identify, establish, and strengthen relationships with current and potential team members within your accounts
• Close renewals and seek out additional expansion opportunities within your book of business
• Ensure swift resolution of account issues by using resources from cross-functional teams, as needed
• Work with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members
• Develop collateral and conduct periodic business reviews with client executive teams
• Be a face of the company at trade shows and other industry events, both virtually and in person
• Participate in on-call schedule every 6-8 weeks on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that customer support cannot resolve.

Requirements for position:

• 2+ years of Customer Success Management or Account Management; technology background preferred
• Customer management experience within complex accounts
• Excellent communication and presentation skills
• An analytical and metrics-driven work style
• Ability to analyze complex situations and develop associated action plans and lead teams to achieve goals
• Deep experience generating and manipulating data for presentations (Microsoft Excel, Looker, etc.)
• Motivated, resourceful, detail-oriented, and highly organized
• Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
• Background in e-commerce, fraud or payments industries is a plus
• Enjoy/willingness to travel (up to 10%)

#LI-Remote

EquipmentShare is Hiring a Service Director 

EquipmentShare is searching for a Service Director for our corporate office in Columbia, MO, to support our team as the department continues to grow.  This position can sit remote in the US.

The Service Director will be the bridge between Operations and the Service Department, ensuring we use the best practices in the market. The Director will be responsible for a team that will manage the parts operations, the refurbishment facility, and all will create any more areas that will be needed to improve ES service performance.

Primary Responsibilities

Provide leadership and direction for all activities within accounts receivable processing, administration, and personnel, including but not limited to: billing/invoicing, collections and credit.

• Lead, plan, measure and continue improvement of all service and maintenance performance metrics (KPIs)
• Develop and apply policies to maximize productivity and profitability 
• Motivate, coach and train service teams to exceed time & quality standards and comply with maintenance processes, enabling branch service personnel to build strong relationships with customers through the delivery of high quality and timely customer service
• Mentor and guide Service personnel, ensuring safety policies and procedures are up to date and in line with state and federal standards
• Supervise the preventative maintenance, troubleshooting, and repair of a variety of equipment at the corporate level.
• Collaborate with OEMs, procurement department and Post Delivery, in regards to service performance and actions plans to improve productivity.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Staff the corporate service team adequately based on skills and workload
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
• Work collaboratively with multiple EquipmentShare teams including, but not limited to: 
• Regional and Corporate Operations, Sales and Service
• Corporate based teams (BA, AP, Fleet, T3, Link, Parts, Warranty, and ES branch locations

Why We’re a Better Place to Work

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. 
• Opportunities for career and professional development with conferences, events, seminars and continued education. 

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

Skills & Qualifications 

• Strong profile to make compelling strategic plans and present them influencing organizations
• Strong Leadership and Collaborations skills
• Administration (Service, Parts,Warranty) background 
• Proficiency in Microsoft Office and Google Applications
• A strong technical understanding of equipment operation, maintenance, and repair
• Experience in the equipment rental industry
• Strong communication skills
• Creative problem solving skills
• Strong attention to detail
• The ability to understand and navigate T3 and other ES developed applications
• The ability to prioritize and manage several projects simultaneously
• Skills & Qualifications 
• Preferably Engineering Bachelor degree
• Minimum 15 years experience in equipment maintenance 
• Minimum 15 years equipment rental experience -  dealer experience is a plus
• Prior people Manager Experience
• A strong understanding of all aspects of service, parts, and warranty

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The Account Manager is equal parts relationship management, sales, and client satisfaction. You will be responsible for owning a portfolio of accounts, executing renewals contracts, and upsell opportunities. We believe that keeping our existing customers is equally as important as acquiring new ones. This role will manage an assigned set of customers with a focus on maintaining and growing renewal rates and establishing relationships with a focus on retention and identification of upsell and expansion opportunities. You will work with the Sales and Customer Success teams to identify growth opportunities and provide insights that improve future outcomes. You not only ensure our customers are set up for success, but also maximize the total revenue. 

Your ability to clearly articulate our value proposition, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will be well rewarded.

What you will do

• Own the renewals process and collaborate with internal resources (Customer Success, Account Executives, Sales Ops…) to develop comprehensive 'win' strategies for renewals
• Develop and execute negotiation strategies for medium and large account renewals that maximize contract value while protecting and enhancing customer trust
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
• Develop innovative ways to retain escalated clients and provide them with viable renewal options, including but not limited to negotiating pricing and/or contract duration
• Identify cross-sell/up-sell opportunities and make them happen
• Responsible for creation of renewal order forms and proposals 
• Leverage Salesforce & Clari to maintain an accurate pipeline and forecast

What we look for in you

• Experience in sales, account management, or account expansion 
• Native German and fluent in English is a must
• A minimum of 3+ years of relevant SaaS work experience
• Strong business acumen and ability to analyze data to address customer situations
• Excellent communication/presentation skills and ability to build relationships
• Organizational and time-management skills
• Self-starter, eager to learn and not afraid to seek out expertise of others around you to adapt and perfect your work. Flexibility to work independently and within a team environment
• Knowledge of market research and negotiating principles

Bonus points

• Experience in a high growth company
• Bachelor degree in Economics, Marketing, or similar

What we offer

• A competitive incentivised OTE (On-Target-Earnings) with uncapped commission and good accelerators.
• A great career trajectory.
• An amazing team with 20+ nationalities
• Eager to learn?! We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed. 
• Phone & Home Internet reimbursement every month. 
• 30 days of annual leave and 2 Mental Health Days, which brings you to 32 paid holidays per year.
• Laptop for work purposes.
• Sabbatical Program – 1 month paid leave at 3, 5, 10 year tenure
• Budget for setting up your Home-Office. 
• Oh and don’t forget about our Beekeeper Stock options!

Who we are

Beekeeper believes in the potential of every single employee. That’s why we’ve built the essential platform for frontline workers. We help organisations digitally enable their frontline, to boost productivity, quality and safety, and be more agile.

At Beekeeper, we celebrate diversity! All qualified applications will receive consideration for employment regardless of race, colour, ancestry, religion, nationality, sexual orientation, age, citizenship, marital status, disability or gender identity. We are committed to ensuring a smooth application process for all candidates. If you require accommodations due to a disability, please reach out to jobs@beekeeper.io, and our team will be more than happy to assist you. 

Please know that you are not required to share your nationality, age or a picture of you on the CV! We are looking forward to your application ????!