Company Overview:

Join Securly, Inc., the definitive leader in K-12 student safety and wellness. Pioneering the field with the longest-running AI-driven safety solutions, we have set and continue to raise the industry standard, enhancing student well-being worldwide. Our unmatched product suite has catalyzed our recognition as one of the fastest-growing AI student wellness solutions globally. Celebrated consistently as EdTech Product of the Year and a Top Place to Work, Securly's profound impact is evident in over 20,000 schools, safeguarding the futures of more than 20 million children. Join our mission to lead and innovate, ensuring safer, more supportive educational environments.

Job Summary:

Are you a data strategist passionate about making a difference? Join Securly as our Senior GTM Data Strategist, Analytics & Insights, where you'll drive growth and innovation while helping protect over 20 million students. Reporting to the Director of Revenue Operations, you'll transform complex data into strategic insights that drive growth, working directly with C-Suite and senior leadership. This role is ideal for someone who has successfully built and scaled GTM analytics functions.

Skills & Qualifications:

1. Strategic Leadership & Data Vision

- Previous success in building and scaling a GTM analytics function from the ground up

- Demonstrated experience implementing data-driven decision-making across organizations

- Track record of developing and executing comprehensive data strategies

- Bachelor's degree in quantitative field or equivalent experience

1. Technical Expertise

- Strong Salesforce CRM experience required (administration, reporting, dashboards)

- Proven experience with marketing automation platforms (HubSpot preferred)

- Advanced proficiency in data analysis and visualization tools

- Demonstrated ability to architect scalable data solutions driving business growth

1. Executive Communication & Project Management

- Proven success presenting to and influencing C-level stakeholders

- Excellence in managing complex, cross-functional analytics projects

- Ability to translate complex data into compelling business narratives

- Track record of successful influence across departments

1. Leadership & Problem-Solving

- Proven ability to overcome complex technical challenges

- Experience mentoring team members and building consensus

- History of driving strategic initiatives through data-driven insights

- Demonstrated project management and prioritization skills

Technical Environment:

- Primary Tools: Salesforce CRM, Excel/Google Sheets, modern BI platforms

- Data Sources: OpenSearch, Hubspot, Google Ads, Outreach, ZenDesk

- Infrastructure: Experience with AWS/Redshift or similar solutions

- Additional Experience: EdTech/SaaS background, AI/ML knowledge, ETL expertise

Key Performance Objectives (KPOs):

Within 90 Days:

- Establish core executive and board reporting dashboards

- Implement weekly/monthly reporting cadence using existing tools

- Build foundational GTM metrics dashboards for lead management and customer health

- Optimize data collection processes across GTM functions

Within 180 Days:

- Develop automated reporting solutions and advanced analytics models

- Establish a cross-functional data governance framework

- Create a scalable project management framework for data initiatives

- Drive insights for strategic planning and growth

Within 360 Days:

- Complete evaluation and implementation of long-term BI infrastructure

- Establish a scalable data architecture strategy

- Drive strategic planning through predictive analytics

- Develop comprehensive growth and retention modeling

Employee Value Proposition:

At Securly, you'll play a pivotal role in advancing student safety and wellness in K-12 schools through data-driven innovation and strategic insights. You'll drive meaningful impact while building a world-class analytics function. This role offers:

Career Impact & Growth:

- Direct influence on company strategy and student safety

- Leadership in data architecture and analytics

- Executive team collaboration

- $1,000 annual professional development stipend

Work-Life Balance:

- Remote-first environment

- Unlimited vacation + 8 paid holidays

- Summer Friday half-days

- Full week of paid leave at year-end

Comprehensive Benefits:

- Competitive compensation including base salary and performance bonus

- Premium health, dental, and vision coverage

- Company-sponsored 401(k) match

- 12 weeks fully paid parental leave

Commitment to Equity and Diversity:

Securly is an Equal Opportunity Employer. We encourage applications from candidates of all backgrounds and experiences. Your unique perspective and skills will help us better serve our diverse community of schools and students.                                                     #LI-remote #LI-DO1

About Us

We saw a problem within the life insurance industry: getting covered took too long, involved too much paperwork, and required too many in-person meetings with sales agents. Having lost his father at a young age, our CEO, Jamie, was determined to make it easier for people to get the coverage they needed to provide for their families. So, we got to work. We developed a method of real-time underwriting leveraging AI and, in doing so, reduced the months-long process of applying for life insurance to minutes. Our digital experience is quick (instant decisions!), loved by users (check out our Trustpilot or Google reviews) and prolific ($82 billion+ in coverage provided).

About the Role 

The Ladder Business Development team is hiring a Senior Director, Business Development to lead, grow and manage distribution partnerships in the financial services sector. You will be responsible for leading a team that drives growth through industries spanning banking, lending, investing & wealth management, including many of Ladder’s largest partners.

Responsibilities

• Develop and implement a comprehensive business development strategy that aligns with our company's long-term goals and objectives
• Identify new market opportunities and trends, and lead the charge in penetrating these markets effectively
• Oversee the planning and execution of business development meetings with high-level prospective clients
• Foster strong relationships with key stakeholders and clients to ensure long-term partnerships and repeat business
• Collaborate with cross-functional teams to ensure that our products and services meet and exceed client and partner expectations
• Manage and mentor a team of business development professionals, providing guidance and support to achieve individual and team sales targets
• Analyze sales data and market trends to refine sales strategies and tactics
• Ensure compliance with all legal and regulatory requirements in sales contracts, negotiations and marketing content
• Provide regular reports on sales performance, market trends, and business development activities to senior management

Requirements 

• 8+ years in a senior business development or sales leadership role with a track record of achieving substantial revenue growth
• Proven track record attaining/exceeding quota in an enterprise, B-B-C role
• Exceptional strategic thinking and planning skills with the ability to translate strategy into actionable plans
• Strong leadership and team management abilities with a history of developing high-performing partnerships and/or sales teams
• Exceptional communication, presentation, negotiation and relationship-building skills
• In-depth market knowledge and the ability to anticipate and adapt to market changes
• Bachelor's degree in business administration, sales, or a related field

What we Offer 

• Whether you work in our beautiful office in Palo Alto or remotely, Ladder is highly collaborative and fun. To support you in your role, we offer fantastic perks and benefits that reflect our mission of care and support, including:
• Excellent medical, dental, and vision coverage | We offer competitive healthcare and dental plans for you and your family.
• Flexible paid time off | Take the time that you need to rest and recharge, including our week-long winter holiday closure. 
• Stock options | We offer competitive stock option packages to participate in the success of building Ladder.
• A rewarding 401k match program | We'll match up to 4% of your contributions as you save for your retirement goals.
• Commuter benefits | When you work from the office, you will receive pre-tax benefits for your commute and free parking.
• A stocked, beautiful new office | Located in downtown Palo Alto, our office was specifically designed to accommodate all working styles. We've invested in technology to support our hybrid team, plus we provide office snacks and catered lunches so that team members can work well and have fun together.
• Paid parental leave | We think it's crucial that new parents have time to adjust to their new lives without worrying about work, so we provide all parents inclusive of birthing, adoption, or fostering ten weeks of paid baby bonding.
• Work-from-home flexibility and support | We recognize that everyone's home life is different and support remote and hybrid work. Upon joining, we provide a one-time $500 remote office stipend for all team members and then a monthly $150 stipend to cover WFH costs such as the internet.
• Fun company-wide events | Whether we work locally or remotely, we genuinely enjoy spending time together. That’s why we plan fun virtual and in-person events to let loose and laugh.

The base pay range targeted for this position is$198,000 - $250,000 per year. Base pay is determined by market location and may vary depending on job-related knowledge, skills, and experience. This role is eligible for equity and benefits as shared above.

Ladder is building a diverse team of talented and enthusiastic people. We are an equal opportunity workplace. At Ladder, differences are celebrated and supported to benefit our people, products, and community. Let us know why you're interested in this position and what unique contributions you can make to the Ladder team. We look forward to hearing from you. 

By clicking "Submit Application," you acknowledge that you have read and agree to the Ladder Job Applicant Privacy Policy and Notice at Collection. 

Director, Customer Success - Remote, USA (East Coast Preferred)

Who We Are 

Cobalt was founded on the belief of a fundamental human aspiration: the desire to live better and safer. It all started in 2013, when our founders realized that pentesting can be better. Today our diverse, fully remote team is committed to helping organizations of all sizes with seamless, effective and collaborative Offensive Security Testing that empower organizations to OPERATE FEARLESSLY and INNOVATE SECURELY.

Our customers can start a pentest in as little as 24 hours and integrate with advanced development cycles thanks to the powerful combination of our SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Cobalt Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year and are at the forefront of identifying and helping remediate risk across a dynamically changing attack surface.

Cobalt is an Equal Opportunity Employer and we strive to build a diverse and inclusive workforce at our company. At Cobalt we aspire to engage with diverse individuals, communities, and organizations in order to continue to nurture our unique rich diverse culture. Join our team, and be your true self to do your best work. 

Description

As the Director of the Customer Success Team your responsibilities will include:

What You'll Do

• Understand the corporate strategy and direction, and translate high level goals into manager and CSM outputs that are measurable
• Motiviate, encourage, and inspire the team to act out the Cobalt mission 
• Operate with a high degree of accessibility and transparency
• Work cross functionally with peers in Product, Marketing, Sales, Enablement, and Delivery to make impactful changes that result in improved business and customer outcomes 
• Become intimately familiar with the drivers of Customer Success at Cobalt, ensuring these signals are measured and operationalized 
• Leverage tools, systems, and processes to drive execution of Corporate and Departmental strategy
• Have a coaches eyes for recognizing development opportunities across Manager and CSM levels, with the ability to coach 1:1 as well as recognize trends that necessitate larger enablement opportunities 
• Customer facing with the ability to build relationships among key accounts, and assist with risk mitigation efforts
• Retention forecasting at team, segment, geographic and individual levels
• Lead the team to Influence customer lifetime value through driving product adoption, higher customer satisfaction through positive customer experience
• Ensure greater customer engagement and relationships at multiple levels with customer organizations, leading to customers willingness to be a reference for Cobalt.

You Have

• 7-8 years in Customer Success in a SaaS and/or Services company, with 5+ years experience in Management
• Leadership experience managing managers
• 3-5 years experience in the Cyber Security industry
• Knowledge of pentesting
• Commercial acumen - successful experience in sales or as a sales manager
• Demonstrated success in driving change, and organizational transformation.
• A proven track record of success in leading a Customer Success organization in a smaller (< $100M) privately held company
• Proven experience managing multiple customer segments, and geographies, in an environment that requires unique, segment specific strategies 
• Experience with leading scaled/digital customer success teams 
• Ability to own in quarter, and quarter +1 forecasting at the company level, and a track record of accuracy in forecasting
• Strong experience with understanding customer success KPIs, and track record of translating these into process 
• Proven ability to manage performance at the org level, and make hire and fire decisions 
• Experience with crafting compensation plans, annual planning & budgeting 
• Proficient with data, and data analysis, and ability to continually leverage data to inform decision making 
• Excellent written and verbal communication skills with strong executive presence 
• Works well under pressure, and ability to take change in stride Dynamic personable leader with executive presence

Diversity at Cobalt

With over 45 nationalities already at Cobalt (and counting) we respect and celebrate diversity! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. We support each other and are grateful for each Cobalter's contribution to our mission — let's make security dance! 

Please apply even if you don't think you meet all of the criteria above but are still interested in the job. Nobody checks every box, and we're looking for someone excited to join the team.

Why You Should Join Us

• Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry 
• Work directly with experienced senior leaders with ongoing mentorship opportunities
• Earn competitive compensation and an attractive equity plan
• Save for the future with a 401(k) program (US) or pension (EU) 
• Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU)
• Leverage stipends for:
• Wellness
• Work-from-home equipment & wifi
• Learning & development
• Make the most of our flexible, generous paid time off and paid parental leave

Pay Range Disclosure(For US openings only)

Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($175,000 - $200,000) per year + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.  The salary range may differ in other states and may be impacted by proximity to major metropolitan cities.

About This Role

iRhythm seeks a highly motivated and successful medical Territory Manager to call on major health systems throughout their region, focusing on cardiology, electrophysiology, and other applicable stakeholders, to expand the growth of the Zio Patch platform. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Specific job responsibilities include:

• Prospecting, developing, and closing new business.  This requires building support from EP’s, cardiologists, and other clinical stakeholders.  Must be able to target and identify  key institutions, generate market awareness, and drive sales within an assigned sales territory.
• Perform sales presentations to key prospects and customers to influence the use of Zio within the territory.
• Consistently achieve territory sales goals and objectives.
• Build advocacy and champions within facilities to help drive the business.
• Enhance iRhythm’s relationship with providers and systems through strategic partnership with our payer relations and billing teams. 
• Develop a pipeline of sales opportunities within assigned territory and execute on those opportunities.
• Partner with facilities to manage existing service business, including workflow management, inventory, and depth and breadth of product usage throughout facilities.
• Utilize salesforce.com to manage all aspects of business: sales leads, daily activity, report generation, including providing timely and accurate feedback.
• Cultivate a business plan and formulate sales strategies to attain revenue goals.  Partner with sales leadership to identify and evaluate market opportunities and potential to establish and achieve annual sales objectives.
• Promote iRhythm as a leader in cardiac diagnostics and monitoring.
• Strong analytical, communication, and interpersonal skills.
• Adaptive, innovative, and a team leader

 About You:

• Must have a Bachelor's degree and a minimum of 5 years related sales experience; with at least 3 years in medical device sales.  Cardiology and electrophysiology call points preferred.  IDN experience also preferred.
• Demonstrated success developing and executing a strategic sales plan
• History of outstanding achievements and proven sales skills.
• Strong analytical, communication, interpersonal skills; Very adaptive, innovative, and results driven
• Strong work ethic and customer focus are required.
• Experience with Salesforce.com or similar sales tracking system preferred.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB-1

#LI-Remote

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

The Legal & Compliance department ensures our business operations and processes are compliant with all state and federal requirements. They keep Abarca updated on all regulatory and legislative developments to mitigate impact on the services we offer! They're also the team we go to for channeling services from our external legal counsel and working on matters related to tax, audits, managing codes of conduct as well as corporate, and healthcare law.

As our Senior Compliance Auditor, you will be responsible for ensuring successful completion of assigned audit engagements set forth in the company’s Audit Plan with the delegated entities. You will manage and carry out operational audit activities as assigned. You will also be responsible for any external audits including Abarca’s delegated entities. In this position you are also responsible for applying audit & monitoring techniques to examine documentation, interview employees, and conduct analysis of data to identify deficiencies and best practices in controls and compliance with the Center for Medicare and Medicaid Services (“CMS”) requirements as well as any other relevant agency and organizational policies and procedures. As our Senior Compliance Auditor, you need to be knowledgeable about the regulatory requirements that apply to the areas subject to auditing and monitoring activities as conducted under the compliance program.

The fundamentals for the job…

• Identifying and managing potential risks associated with delegation of services, such as data breaches, compliance violations, or operational disruptions.
• Manage the execution and documentation of all auditing and monitoring activities, according to the established annual work plan.
• Ensure processes are followed in accordance with policies and procedures and regulatory guidance.
• Perform analysis and trending compliance audits. Continuously evaluate specific audit/monitoring activities and determine if more formal or in-depth interventions are required.
• Prepare clear and concise reports with the evaluations of risk, root cause, and scope of impact of the internal audit findings.
• Performance Monitoring- tracking and evaluating the performance of delegated entities through regular reporting, audits, and reviews to ensure accountability and transparency.
• Develop and implement audit tools based on regulatory protocols and guidance.
• Work with areas to identify root cause and ensure any findings are corrected promptly and documented properly.
• Perform follow-up monitoring as required to assess improvement on findings and ensure effectiveness of corrective actions resulting from previous audit/monitoring activities as well as issue management process.
• Act as liaison between Clients and the Company for the coordination of external audits, facilitating a responsive and responsible audit process, including corrective actions, if applicable.
• Keep up to date with regulatory requirements and best practices.
• Create or review any policies and procedures or training, as needed.
• Establish and manage communication and escalation methods.
• Serve as liaison between Compliance and Abarca business units relating to all audits performed by client or regulatory agencies.
• Coordinate with areas for reporting requirements or audit universe submissions, including gathering reports, performing quality assurance validations and final submission to clients.
• Other Compliance, audit, or reporting requirements activities as needed.

What we expect of you

The bold requirements…

• Bachelor’s or Master’s degree in Health Services Administration, Public Health, Health Evaluation, Health Economics, Statistics, Science, or a related mathematics field. (In lieu of a degree, equivalent relevant work experience may be considered)
• 6+ years of experience in Medicare Part D Compliance or Audits.
• Experience in PBM Operations.
• Experience executing audits to evaluate compliance with CMS regulations and Part D requirements, including but not limited to coverage determinations, appeals, credentialing, PDE submissions, and formulary management.
• Demonstrated ability to work in collaboration with internal and external stakeholders.
• Strong problem-solving and negotiation skills within a regulatory context.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model, which will require certain on-site workdays (Puerto Rico location only).

Nice to haves…

• Certified in Healthcare Compliance (CHC), and/or Certified Fraud Examiner (CFE), and/or Certified Internal Auditor (CIA).

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. Abarca Health LLC does not sponsor employment visas at this time.

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-REMOTE #LI-JM1

LI-HYBRID #LI-JM1

Whatyou’lldo  

In a few words… 

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning… 

Asan AssociateFormularyAnalyst,youwillberesponsibleforconfiguring and implementing formularies across Medicare, Commercial, and Employer clients, including complex setups and process changes. 

The fundamentals for the job… 

• Execute standard formulary setups for new Medicare, Commercial and Employer client implementations, and process changes for existing clients.
• Perform unit testing to confirm configuration set-up or changes are processing as expected as defined in the client documentation.
• Conduct design review of peers on the proposed build design and configuration peer review.
• Perform Quality Control and Quality Assurance functions to assess information accuracy in all Formulary Management processes.
• Support the research and resolution of adjudication and processing issues including, identification of root cause, impact analysis determination and corrective action.
• Apply appropriate senseof urgency support to other areas to verify and analyze claims processing cases, eligibility, and other operational situations and issues referred for validation within SLAs/SLOs.
• Collaborate and coordinate with other business units to execute configuration as required.
• Responsible for daily tracking and monitoring of assigned requests to ensure due dates are met.
• Basic understanding of external regulator guidelines such as Medicare, Medicaid, and state requirements, to make timely adjustments to operations ensuring our processes follow compliance, rules, and regulations.  
• Provide feedback on processes and make recommendations for improvements.
• Support analysts in creating new knowledge articles related to formulary topics. 

 What we expect of you 

The bold requirements… 

• Associate orBachelor’sdegree in a related field(In lieu of a degree, equivalent, relevant work experience may be considered.).
• 1+ years ofexperience in a healthcare non-retail pharmacy setting within asimilar or related role. 
• Pharmacy Technician accreditationas well as a current and activelicense. 
• Experience with areas of clinical expertise. 
• Experience applying customer service and presentation skillswithin clinical operations. 
• Excellent oral and written communication skills. Bilingual fluency in Spanish and English isrequired. 
• We are proud to offer a flexible hybrid work model which will require certain on-site work days(Puerto Rico Location Only). 
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable). 

Nice to haves…  

• Experience or coursework in expanded benefitsand/orinsurance industry.  
• Experience withPBM clinical operations and Medicare Part Dregulations.  

Physical requirements…  

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing. 

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Abarca Health LLC is an equal employment opportunity employer andparticipatesin E-Verify.  “Abarca Health LLC does not sponsor employment visas at this time” 

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position.It’ssimply meant to give readers an idea of what the role entails. 

#LI-REMOTE #LI-JM1

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

Our Data Exchange team handles all incoming and outgoing data with scrutiny and security in mind. As Manager of Data Exchange Support, you will lead our efforts in improving and maintaining a robust 24/7 support model for our B2B data exchange services, ensuring high availability, reliability, and exceptional customer experience.

The fundamentals for the job…

• Establish and maintain KPIs for data exchange operations, focusing on client satisfaction, response time, and resolution efficiency.
• Enhance observability and monitoring through automation, implementing tools and techniques to proactively identify and address issues.
• Establish proper managerial routines to address issues in a timely manner, ensuring swift resolution and minimizing impact on operations.
• Develop and implement team Service Level Objectives (SLOs), creating comprehensive dashboards to track performance and guide decision-making.
• Lead and institutionalize a robust Root Cause Analysis process for all major incidents and recurring issues. Translate RCA findings into actionable improvement plans and preventive measures.
• Collaborate with business data management teams, engineering, and clients to ensure seamless data exchange and support processes.
• Manage and prioritize multiple projects and support tickets, ensuring adherence to service level agreements (SLAs).
• Manage, coach, and develop a team of data support specialists.
• Lead the transition to support 24/7 operations, collaborating with the Network Operations Center (NOC) to optimize processes.
• Partner with engineering teams on optimizing data pipelines to ensure data quality, consistency, and accessibility across the organization.
• Partner with engineering teams on initiatives to address technical debt and improve testing processes.
• Create and maintain comprehensive documentation for relevant support procedures.
• Oversee disaster recovery and business continuity planning for data systems.

What we expect of you

The bold requirements…

• Bachelor's Degree or Master's Degree in Computer Engineering, Computer Science, or related field. (In lieu of a degree, equivalent relevant experience may be considered.)
• 8+ years of experience in data engineering operational role. 
• 2+ years of experience in a managerial role.
• Excellent leadership, problem-solving, and decision-making skills.
• Outstanding collaboration, communication, and interpersonal skills.
• Proven ability to establish and maintain operational routines and drive continuous improvement.
• Experience in managing and reducing incidents and recurrent issues in data operations.
• Familiarity with cloud platforms (AWS, GCP, or Azure) for data engineering.
• Strong customer service orientation with a track record of building relationships with internal and external stakeholders.
• Proficiency in implementing and managing observability and monitoring solutions for complex data systems.
• Experience in establishing and tracking Service Level Objectives (SLOs) and creating performance dashboards.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable).

Nice to haves…

• Certifications in process excellence methodologies (e.g., Six Sigma, Lean) or ITIL.
• Familiarity with HIPAA regulations.
• Experience in ETL design and implementation.
• Advanced knowledge of automation tools and techniques for data engineering and support processes.
• Experience with healthcare utilization reporting, claims, membership, provider data, and standard Healthcare metrics.

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-REMOTE #LI-BM1

What you’ll do 

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…                          

As the Director of Configuration Operations, you will oversee the pharmacy operations team, ensuring that consultative and quality-focused configuration solutions are delivered to clients promptly. Your team serves as the face of Abarca configurations, and your role is to lead them in adhering to quality processes that meet our clients' needs. This position encompasses managing all aspects of successful configuration, including the creation of components, following system design standards, and executing testing methods to guarantee quality and consistency. You will address issues within the team and across departments to achieve desired outcomes and may also involve reviewing and negotiating tactical and strategic solution options to ensure client satisfaction.  You will engage with various departments and roles within the company as well as a dynamic combination of external clients and stakeholders.  Hence your messaging, executive presence and situational awareness are critical.  Applying various influencing techniques to gain alignment will be a part of your day-to-day execution skills.

The fundamentals for the job…

• Leadership and Team Management: Oversee configuration operations teams, providing strategic direction, mentorship, and professional development to ensure high performance.
• Strategic Client Relationship Management: Establish and maintain strong, long-term relationships with key clients at an executive level, serving as the primary escalation point for complex issues.
• Strategic Planning and Data Analysis: Conduct high-level data analysis to identify trends and opportunities, developing and presenting strategic recommendations to clients.
• Client Communication and Reporting: Lead the development of communication strategies to convey configuration options and recommendations, ensuring clear and impactful client reports and presentations.
• Collaboration and Cross-Functional Coordination: Collaborate with internal departments to ensure seamless configuration and service delivery, enhancing interdepartmental communication and collaboration.
• Gap Analysis and Solution Design: Conduct advanced gap analysis to evaluate complex client requirements, providing high-level insights and recommendations for solution design.
• Training and Mentorship: Lead training programs for clients and internal teams on advanced configuration tools and processes, mentoring Senior Configuration Architects and other team members.
• Post-Implementation Support: Oversee post-implementation activities, resolving advanced configuration issues and ensuring client satisfaction.
• Continuous Improvement and Innovation: Propose and lead enhancements to improve configuration efficiency and effectiveness, driving initiatives for continuous process improvement and innovation.
• User Acceptance Testing (UAT): Lead and participate in UAT testing for advanced product enhancements, ensuring thorough testing and validation of configurations to meet client requirements. Ensure thorough testing and validation of configurations to meet client requirements.
• Monitoring overall performance and managing the development of the Configuration Operations teams, including setting, reviewing, and measuring quality standards, documentation standards, processes, and procedures.
• Conduct performance reviews, quarterly/semiannual check-ins, and staff meetings to guide performance management and employee development efforts and direct them toward departmental goals, including quality and process improvement efforts.

What we expect of you  

The bold requirements…    

• Bachelor’s Degree or Master’s Degree in Engineering, Business or Health Administration. (In lieu of a degree, equivalent relevant work experience may be considered.)
• 10+ years of experience within a role in pharmacy benefit management and external regulator guidelines (such as Medicare, Medicaid, and state requirements).
• Experience within a leadership role overseeing teams and developing them.
• Ability to prioritize and handle multiple projects at once without missing deadlines.
• Excellent oral and written communication skills.
• Excellent analytical and problem-solving skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable).

Nice to have…

• Experience working with Azure and SQL.
• Pharmacy Technician accreditation.
• Project Management Certification/Experiences

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Abarca Health LLC does not sponsor employment visas at this time”

 The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-NO1 #LI-REMOTE

Account Manager, New York Area

The Inside Sales Account Manager, New York Area is responsible for selling Chromium and Visium benchtop instruments and  driving consumables for all platforms across existing academic, government and medical center research institutions. Connecting, primarily, with existing customers via phone and e-mail to help guide them to our products that best meet their needs. Additionally, this role will work closely with cross-functional teams to ensure an exceptional customer experience in adoption and continuous engagement with 10x through service renewals.  This is a remote position based in New York or New Jersey.

What you will be doing:

• Develop and manage a territory plan to meet or exceed business goals for a defined customer base.

• Sell Chromium and Visium benchtop instruments and drive consumables sales for all platforms across existing academic, government and medical center research institutions.

• Manage and engage existing customers, primarily via phone and e-mail to deeply understand their research needs and goals.

• Use consultative selling approach to match customer needs with the right solution; empathy for internal dynamics, budget constraints, etc.

• Manage specific customers and help to address their needs, providing budgetary pricing, creating and submitting individualized quotes and closing sales process

• Work closely with many other 10x roles, including Account Manager, Xenium Capital Specialists, Scientific & Technology Advisors, Field Application Specialists and Service teams to ensure exceptional customer experience in adoption and continuous engagement with 10x through service renewals

• Foster strong, collaborative working relationships and execute clear process flows for handoffs with cross-functional departments (e.g., Account Managers, Xenium Capital Specialists and Scientific & Technology Advisors) to develop and execute territory-specific sales plans

• Responsible for updating the CRM system to reflect accurate opportunities and pipeline.

Minimum Requirements:

• 2+ years of experience in selling; preferably in the academic, life sciences or biotechnology industries

• Bachelor's degree in Biology, Molecular Biology, Biochemistry or related field; equivalent industry experience

• Knowledge of Next Gen Sequencing Technology, or similar diagnostic testing applications

• Track record of establishing long-term customer relationships and growth through closing new business

• Strong customer-relationship skills – building trust, understanding customer needs, presenting effective solutions

• Skilled at driving customer growth through closing new business, securing service renewals and contract extensions, and fostering ongoing client relationships

•  Ability to grasp and articulate highly technical concepts effectively

• Outstanding relationship building, interpersonal and communication skills

• Proficient with Microsoft Word, Excel and Outlook and CRM database

Preferred Skills and/or Experience:

• NGS Sales experience

• Experience of using SFDC

• Proven successful sales experience with a technical product line

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#LI-Remote