Hi, we're Oscar. We're hiring a Manager, Knowledge Management to join our Knowledge Management team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will focus on capturing, managing, and promoting the use of data, information, and knowledge across various business functions. In addition, it will include the tactical execution of short- and long-term program objectives through the coordination of activities and individuals with a direct responsibility for results, including costs, operational methods, monitoring, reporting, and overall regulatory compliance and efficacy of the programs. The manager will also provide mentorship, guidance, and career development opportunities to their direct reports.

You will report to the Director, Operational Excellence.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $103,200 - $135,450 per year. The base pay for this role in all other locations is: $92,880 - $121,905 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Assist in the development, maintenance, and continuous improvement of Knowledge Management (KM) Program including system migrations, systems maintenance, fostering continuous systems and program improvement, data integrity and User Experience (UX)
• Collaborate with internal and cross-functional teams to capture and integrate their data, information, and knowledge into the KM system 
• Manage projects including schedule, budget, logistics, and resource planning 
• Evaluate performance metrics against project deliverables, particularly focusing on improving content quality adherence
• Own the oversight, mentorship, and development of a team of colleagues
• Compliance with all applicable laws and regulations 
• Other duties as assigned

Qualifications

• 4+ years of experience in project management
• 4+ years of experience with process improvement, workflow design, and program development
• 3+ years of experience managing cross-functional projects with timelines
• 2+ years of experience establishing partnerships with operational teams
• 2+ years of experience managing people and developing teams
• 2+ years of experience utilizing advanced data analytics to make decisions and drive improvements

Bonus Points

• CCMS and/or KMS work experience, including exposure or expertise in Technical Writing 
• Experience with communicating and presenting complex information in a digestible format for a variety of audiences
• Process Improvement/CI experience (Lean Six Sigma Green Belt or higher)
• Bachelor's degree

Hi, we're Oscar. We're hiring a BPO Operations Manager to join our Provider & Member Services team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will oversee the engagement, partnership and the results of the offshore vendors used for the Member and Provider Services teams. You will play a critical role within the MPSO department to ensure that Oscar's members and providers have a positive experience when utilizing our services.

You will report to the Director, Provider & Member Services

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $84,800 - $111,300 per year. The base pay for this role in all other locations is: $76,320 - $100,170 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Utilize frameworks to intentionally develop and strengthen partnerships with BPO organizations to build sustainable relationships and BPO best practices.
• Creating, tracking, and implementing best practices for Production Management to improve overall member and provider experience through daily queue management, production tracking, and scorecard adherence.
• Take a proactive, forward-thinking and data-driven approach to identify concerns, inefficiencies, and operational improvement initiatives that drive desired cultural and operational outcomes
• Process improvement and change management
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 4+ years of Production Management experience
• Experience in BPO or Call Center environments
• Experience with either vendor management or offshore partnerships
• 4+ years leading, coaching and developing direct reports in a large team fast paced environment
• 3+ years experience with using data and metrics to problem solve and drive root cause analysis

Bonus Points

• Call center experience
• Experience in healthcare
• Bachelor's degree
• Proficiency in Microsoft Office Suite
• Process Improvement or Lean Six Sigma training, certification
• Experience as a leader in a remote environment

About the Role

Navigating the complex landscape of the pharmacy industry, the Senior Commercial FP&A Managerat Alto takes on the pivotal responsibility of steering financial analysis and deciphering vast datasets for actionable insights to support the achievement of industry leading effectiveness across our rapidly growing business. Drive insights, analytics  and discipline in commercial FP&A while leading through influence and collaborating with the business partners. 

In this role, you'll spearhead growth initiatives, leveraging financial analysis to guide expansion strategies and enhance market competitiveness. Collaborating across departments, you'll foster synergies that drive operational efficiency and enable swift adaptation to industry changes. Embracing innovation, you'll champion initiatives that position Alto as a leader in the Pharmacy industry, propelling us towards our mission of improving health outcomes for all.

Accelerate Your Career as You

•       Financial Strategy Analysis: Influence the development and implementation of financial strategies aligned with the company's overall objectives and growth plans.
•       Leadership Interaction: Interact closely with executive and senior leadership teams, providing strategic financial guidance and contributing to high-level decision-making processes.
•       Budgeting and Forecasting: Oversee the annual budgeting process and collaborate with key stakeholders to develop accurate forecasts and financial models. Specifically enhance margin analysis and reporting.
•       Financial Analysis: Conduct in-depth financial analysis to evaluate business performance, identify trends, and recommend areas for improvement or optimization.
•       Performance Reporting: Prepare and present comprehensive financial reports and analysis to senior management, providing insights into key performance metrics and variances.
•       Business Partnership: Collaborate closely with cross-functional teams, including Operations, Sales, Marketing, and Supply Chain, to provide financial guidance and support decision-making.
•       Risk Management: Identify financial risks and opportunities, develop mitigation strategies, and provide recommendations to senior leadership.
•       Process Improvement: Drive continuous improvement initiatives within the FP&A function to enhance efficiency, accuracy, and effectiveness of financial planning and analysis processes.
•       Lead through influence: Mentor a team of FP&A professionals, fostering a culture of collaboration, accountability, and excellence.

A Bit About You

Minimum Qualifications:

• Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or CPA preferred.
• 7+ years of progressive experience in financial planning and analysis, preferably in the healthcare or pharmaceutical industry.
• Strong proficiency in financial modeling, budgeting, forecasting, and variance analysis.
• Proficient in leading through influence with peers and leadership.
• Thrives in a fast-paced, high-growth environment.
• Excellent analytical skills and highly proficient with excel, with the ability to translate complex financial data into actionable insights.
• Strategic thinker with a proven ability to influence decision-making at the executive level.
• Exceptional communication and presentation skills, with the ability to convey financial concepts to non-financial stakeholders.
• Proficiency with Sql, Looker and Alteryx
• Experience in pharmacy economics in retail pharmacy, PBM or pharmaceutical

Preferred Qualifications:

• Advanced degree (MBA, MS) in Finance, Accounting, Economics, or related field.
• Prior experience in the pharmaceutical or healthcare industry, with a deep understanding of industry-specific financial dynamics.
• Experience with advanced financial modeling techniques and proficiency in financial software such as SAP, Oracle, Sage Intacct 

Additional Physical Job Requirements

•       Read English, comprehend, and follow simple oral and written instructions.  The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.  Assessing the accuracy, neatness and thoroughness of the work assigned.
•       Communicating with others to exchange information.  Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
•       Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
•       Frequent repeating motions required to operate a computer that may include the wrists, hands and/or fingers.
•       Sedentary work: Sitting most of the time, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Walking and standing are required only occasionally.
•       Physical Activities:

○         Occasionally ascending or descending stairs, ramps and the like.

○         Moving about to accomplish tasks and/or moving from one worksite to another.

○         Adjusting or moving objects up to 20 pounds in all directions.

○         Operating motor vehicles.

○         Occasional sedentary work that primarily involves sitting/standing/driving/flying

Salary and Benefits

Salary Range: $120,000.00 - $150,000.00  

Commission Eligible: Yes

Equity Eligible: Yes

Travel: No 

Location Requirement: Employment at Alto is limited to individuals residing in the following states: California, Connecticut, Colorado, Florida, Nevada, Illinois, New York, Kansas, Texas, Maryland, Washington (WA), Missouri, New Jersey, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Wisconsin.

Employment Requirement: Applicants must be authorized to work for any employer in the U.S.  At this time, Alto is unable to sponsor or take over sponsorship of an employment Visa.

Benefits: Full-time: Medical, Dental, Vision, 401(k), Group Life, AD&D, Employer paid STD/LTD, generous PTO and parental leave. 

Application deadline: October 31, 2024

#LI-Remote

The role: 

• The Sr. FP&A Analyst (Corporate, G&A & R&D), will join a tight-knit FP&A team that is committed to building out a best-in-class operational and analytical function.
• Reporting to the Corporate FP&A Manager, you will support all Corporate FP&A activities ranging from revenue and expense planning, balance sheet and cash forecasting, investor reporting, corporate metrics, board reporting, and ad-hoc analysis to support the business.
• In addition, you will support the Manager on all day to day budget and expense management for the R&D and G&A organizations, and interface with those leaders to provide reporting and analysis as needed. 
• Finally, you will support the continuous improvement of monthly and quarterly reporting, perform administrative activities to support our FP&A system, and participate in process improvement initiatives to support our growth and efforts to scale as an FP&A team.

Why you’ll love this role: 

• You’ll manage and enhance forecasting models to ensure we are managing expenses with a high degree of accuracy, and perform analysis to help guide the business on key decisions
• You will be a trusted advisor partnering across the organization, using your exceptional communication skills to translate complex financial concepts across a variety of audiences 
• You’ll help drive the refinement of a best-in class cloud FP&A system and the operational models that support it 
• You’ll have exposure to executive leadership, with the opportunity for growth in supporting other areas of the business 
• You will support the research and development teams that are building the products that fuel Newsela’s growth 
• You will have an invaluable opportunity to participate in the digital transformation of the K-12 education market

Why we’ll love you: 

• You have 2+ years of FP&A experience, with an interest in being part of a fast paced SaaS environment
• You have a Bachelor's degree in Finance or related field
• You have experience and knowledge in several functions within Finance (budgeting, consolidation, performance reporting and financial analysis)
• Additionally, you have advanced skills in Excel and experience using financial systems, preferably Adaptive Insights
• You are well-versed in financial modeling and budget management, with the ability to identify key variance drivers and create forecasting models to predict the future with accuracy 
• You are highly motivated, a team player, extremely detail-oriented and have a growth mindset 

Base compensation:$93,500 - $105,000. Total compensation for this role also includes incentive stock options and benefits. This compensation range may be adjusted based on actual experience. 

Summary

Design, develop, integrate, testandvalidate perceptionsimulationtestingsoftware usingstate-of-the-art recompute testingtechnology to support perception componentdevelopment andtesting of autonomy software for self-driving trucks.  You will shape the future ofourdata for autonomous trucking byextensivelycontributing to our perceptionrecomputetestingpipeline.In this role, you willbe responsible for applyingstate of theart approaches forRecompute testingin ascalableproduction setting,contribute todevelopment and release testing, communicate withstakeholdersinperceptiondevelopment,integration,infrastructureand verification testingwhichrely on ourrecomputesimulationpipeline.You will be instrumental in growing the robustness and safety of our self-driving technology. 

What you will be doing:

• Advance modern simulation recomputetechniquesforperceptiontesting based on annotated real data andsynthetic rendered data 
• Deliver key contributions to design,architectureand implementation of arecompute testingframework that allows to scaleperception testing
• Integrate the framework in a cloud environment and automate the pipeline to allow scaling for the target verification and validation of our autonomous trucks
• Support logdata replayand metrics developmentfor perceptionsoftware components
• Identifytesting gaps and derive requirements for new or improved test tools,perceptionsimulation environments and test frameworks

What you need to succeed:

• BS, MS, or PhDin Computer Science, Computer Engineering, Robotics Engineering, Systems Engineering, or engineering equivalent
• 5+ years of software development experience
• 2+ years of software systems integration and testing experience 
• Strong programming experience in C++ and using Python for data analysis 
• Working knowledge of ROS2 for autonomous SW development and simulation
• Full life cycle software development including unit and software integration testing and configuration management
• Working knowledge of Test-Driven Development Methodology and test framework architectures
• Experiences withSoftware-in-the-Loop (SIL)simulation and testing methodologies 
• Proficiency with programming under Linux and Linux command line functions 
• Experience reportingto product and quality management on testing progress
• Track recordof successfully building and shipping products or open-source projects

Bonus Points!

• Experience developingSW for autonomous driving functions,e.g.to solveperception, localization, behavior tasks for a self-driving vehicle 
• Experience developing sensor models, 3D simulation environments,renderingand ray tracingin aperceptionsimulation environment (i.e., game engine or other similar simulation environment)
• Software and system troubleshooting and problem-solving with specific focus on system-level analysis, fault isolation and identification
• Kanban, Scrum or Scaled Agile development 
• Technical leadership experience is a plus
• Experience with Bazel is a plus

Perks of Being a Full-time Torc’r 

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:     

• A competitive compensation package that includes a bonus component and stock options  
• 100% paid medical, dental, and vision premiums for full-time employees    
• 401K plan with a 6% employer match  
• Flexibility in schedule and generous paid vacation (available immediately after start date) 
• Company-wide holiday office closures  
• AD+D and Life Insurance 

Company Overview:

At Praetorian, our vision is to create a future without compromise and our mission is to prevent breaches before they occur. By emulating attackers, we uncover the materials risks that lead to compromise before hackers are aware they exist. From cryptocurrency exchanges to autonomous vehicles and from medical device platforms to space telescopes, we leverage offensive security to instill a prevention first strategy in our customers. Checkout our new hire survival guide for more information on Praetorian's mission, vision, values, and culture.

Career Opportunity:

• Join an industry with massive socio, economic, and political importance in the 21st century
• Live and breathe the mission of solving cyber security challenge
• Work alongside some of the best and the brightest minds in the security industry
• Leave an indelible mark on a company where a persons input has real impact
• Be recognized, internally and publicly, for your contributions in a high profile position
• Align your career trajectory with a hyper growth company that is on the move

Core Responsibilities:

• Shadowing service engagements with a focus on penetration testing and ethical hacking
• Development contributions with a focus on development in go, python, and react
• Security research with a focus on open source contributions, white papers, and blog posts

Desired Qualifications:

• Demonstrated passion for cybersecurity
• A desire to learn offensive security
• Strong problem solving skills
• An ability to cut code

+1 Qualifications:

• Participation in campus cyber security clubs and CTFs
• Participation in Hackathons and open source projects
• Prior internships at start-ups, unicorns, or well known technology companies
• 3.3 GPA on a 4.0 GPA scale a plus
• Pursuing BS, MS, or PhD in computer science, mathematics, physics, or engineering

Desired Behaviors:

• Fanatical passion for cybersecurity and the challenges it presents
• Customer centric focus with an obsessive need to wow and delight each client
• Ability to maintain high levels of output and work ethic
• A personable person who enjoys working in a team-oriented environment
• Self-starter and self-starter learner that is able to spin up quickly

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are committed to an inclusive and diverse Praetorian. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We ask that you please include a few paragraphs about yourself and what you are passionate about in your application.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Team:

The Talent Acquisition team at SSC is a lean, high-performing team that provides exceptional support to our leaders and hiring managers, just like SecurityScorecard does with its customers.  Our CEO believes in strategic recruiting, we are not seen as a cost center, we train and direct our hiring managers on search and assessment best practices and we often work on highly impactful C level efforts. We drive solutions, hire high-performers and live our company values (Solutions Focused, Customer-Obsessed, One Scorecard, Resilient, Embody SecurityDNA).  

About the Role:

Your goal is to partner with hiring managers and rapidly generate talent pipelines across all levels of roles ranging from C-suite to senior and middle management to specialists, associates and entry-level professionals and across all functional areas ranging from technology to product to sales to customer success to marketing to finance and to professional services.  You are extremely organized and reliable and are an air-tight operator, meaning you have limited tactical drops or misses, you are real-time responsive to candidate and hiring manager requests and you keep excellent real-time documentation in our Greenhouse system and Excel talent pipeline trackers.  You are incredibly data driven - you drive search using funnel metrics, channel mix and cost per hire benchmarks and are able to pull your own data, independently generate, synthesize and share with us your insights and outcomes.  You operate with a security mindset and you are able to handle sensitive and highly confidential company information.  You will be tasked to own and run searches, generate talent pipelines and close searches in addition to scheduling and coordinating depending on demand and team capacity.  Our team operates as all hands-on deck and that no work is beneath any of us.  This is a fully remote role anywhere in the USA (so long as you can work 9am to 5pm ET schedule), however we prefer if you are in the Eastern time zone and its a super bonus if you are in the NYC tri-state area and can come into our Manhattan office once a week or more (where we have amazing community events).

Required Qualifications:

Absolutely a must for you to be advanced proficient with Greenhouse recruiting, no exceptions.  Yes, you will be quizzed on this and will not be able to fake it.  This means you can open and configure jobs, schedule interviews, use assessment integrations and automations, post and tune job posts externally, and you can do it all by yourself without tool training.  You will tell us how we should implement Greenhouse best practices of efficient search configuration and execution.

Absolutely a must for you to be advanced proficient with LinkedIn Recruiter (sourcing, InMail automation and Job post optimization), no exceptions.  Yes, you will be quizzed on this.  You also are likely very skilled in other similar boolean talent sourcing tools such as SeekOut, etc.  Super bonus if you are a google search boolean search wizard.

Absolutely a must for you to be advanced proficient with some form of recruiting CRM tool such as Gem, SourceWhale, etc.

Absolutely a must for you to be able to enrich talent profiles such as locating publicly available and reliable contact information, doing market maps, industry and company mapping, networks and referral mining.  You can write and edit excellent job descriptions.

Absolutely a must for you to be able to navigate Greenhouse and rapidly resurface and re-engage prior quality candidates.

Absolutely a must for you to keep high quality connections with top talent so they can be ready to re-engage with us in the future when a more appropriate role opens for them.

You are a skilled behavioral interviewer.  You approach interviewing with humility, you can train others, and you will be able to train us.  Yes, you will be quizzed on this.

Absolutely a must for you to be data driven, your mental map of search lives in funnel metrics, you can't live without data, you manage by metrics, you create your own metrics, you can synthesize best actions to take and you can independently take action.

You have a continuous improvement mindset and you are highly resilient and reflective.  You believe that failures are the best learning opportunities, you embrace feedback as a gift, you love micro learnings and turn them into micro improvements.

You are inquisitive.  We expect you will ask us excellent goal-level questions in your interviews.  

You can move fast.  You type at 60+ words per minute (ideally 80+), are decisive, can multitask.  If management asks for you to prioritize posting a new role quickly, it's done in 30 minutes.  If management asks for you to generate a preliminary pipeline for a new role, you have something solid within 48 hours.

Your external messaging, grammar and spelling is excellent.

You smartly leverage AI to make your outcomes better.  Be careful - we will know if you are copying and pasting generic AI responses into your application.  Don't say something that you can not defend and make it your own.  We do not use AI on your application, one of our humans personally reviews all of your materials.

Bachelor's degree required, master's degrees are preferred

5+ years of direct experience recruiting

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated salary range (base plus bonus) for this position is $100,000 - $150,000. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

Hi, we're Oscar. We're hiring a Director to join our Provider Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Director, Provider Operations builds, scales and optimizes Oscar's provider data management, contracting, and credentialing processes. This role is responsible for setting the vision and strategy for provider operations and data functions, and designing processes that improve Oscar's capabilities in serving members and providers. The role does this by working with partners and stakeholders cross-functionally to take ideas from vision to implementation.

You will report to the Senior Director, Provider Operations.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $158,400 - $207,900 per year. The base pay for this role in all other locations is: $142,560 - $187,110 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities

• Lead, coach and develop a high-performing team of managers and their reports
• Provide structure and support for the team, allowing them to keep their focus on delivering key initiatives
• Using industry best practices, ensure the processes and tools designed are extensible, efficient and scalable using the most up to date technologies
• Partner closely with operations, product, technical and market stakeholders to deliver the next generation of provider operations capabilities.
• Become a trusted partner to our cross-functional business partners, enabling delivery of growth and expansion targets
• Develop foundational processes for our scaling provider data and contracting
• Lead team to surface data, process, and technology issues through proactive identification, measurement, and monitoring of our operations; partner cross functionally to develop end-to-end strategy that leverages these insights to meet expectations of a lead health plan in the industry
• Identify automation opportunities where stable processes have been implemented and are sustainable to gain efficiencies by adding technical tooling in place of human intervention.
• Identification of administrative expense savings through process improvement, tooling investments, offshoring or vendor partnerships.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• A bachelor's degree or 5+ years of operating experience
• 10+ years of work in operations within health insurance
• 5+ years of experience building, coaching and developing operational teams
• 5+ years experience with network operations, provider data management and contracting processes
• 5+ years prior successful experience developing and managing large scale initiatives coordinating with internal and external stakeholders
• 5+ years of experience designing and improving business process for optimization as well as standing up accompanying operating and technical procedures
• 5+ years of experience using data to influence business decisions
• 5+ years of experience program management

Bonus Points

• Experience with strategic programs that required successful presentation of business cases to obtain C-suite leadership agreement.
• Process Improvement, Lean Six Sigma, or SQL
• Experience in understanding and enhancing data model/management processes
• Experience with service operations organizations.

Position Location: Austin, TX

About the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You’ll do

Do you love solving complex technical problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking an experienced Network Security Engineer to join our team and support our largest and most technically sophisticated customers in resolving technical problems, threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare products from Magic Transit Infrastructure Protection, Argo Smart Routing, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum and Rate Limiting to help customers.

Skills, Knowledge, and Experience

• Fluent English speaker is a requirement
• 5-8 years working within a Technical Support team solving various technical issues 
• Self-driven and capable of learning new technologies / systems / features with little guidance
• Fundamental understanding how the Internet works (OSI Model)
• Advanced understanding of internet protocols like TCP and UDP
• Computer Networking fundamentals, experience with iptables and looking glass
• Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
• Packet capture analysis
• Experience in command line and tools, including curl, dig, traceroute, openssl, git
• Experience troubleshooting DNS, SSL / TLS, HTTP
• Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS
• Experience writing scripts in Bash, Python, JavaScript or other scripting language
• Experience in working as part of a team in a customer-facing role

Responsibilities

• Communicate with customers via chat, email, and phone 
• Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
• DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting
• Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable
• Work with Engineering and Product teams to improve products and tools

Availability and Schedule Requirements

• Flexibility to work varying work schedules including; Tuesday through Saturday, Sunday through Thursday, holidays, weekends, more than 5 days in a row, or additional hours on occasion.

Bonus Points

• You are familiar with Cloudflare and are actively using our platform
• You have worked with PostgreSQL, MySQL, MS SQL, and other database servers
• You are fluent and can troubleshoot in other languages beyond English and Spanish