Company Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission. 

Position Overview

The Customer Success Manager role is an instrumental role in the long-term success of our business. You will be working with a variety of clients throughout their journey post-onboarding to ensure that they're obtaining full value from Catalyst aligned to their goals.

As a CSM at Catalyst, your contributions to helping us build a foundation for the CSM motion provides you with the opportunity to have a significant impact beyond the traditional scope of a CSM role.

What You’ll Do

• Form close relationships with our customers, including CSMs, Managers, Directors & VPs. Partner with customers to establish a mutually agreed-upon Success Plan, outlining the challenges they’re looking to solve for using Catalyst
• Define, prescribe & drive action aligned to the execution of each customer’s above Success Plan. Proactively identify and mitigate risk ensuring each customer’s ability to achieve their goals
• Teach customers how to independently leverage product features aligned to current and new use cases, strengthening their knowledge & confidence in using the tool
• Proactively pull, track, and analyze both quantitative and qualitative data to identify insights. Connect data to customer value and communicate a clear narrative that drives action back to your customers
• Maintain routine monthly check-ins with customers, in addition to Quarterly Business Reviews
• Partner internally with cross-functional teams such as Sales, Product, Engineering and Marketing. Convey the voice of the customer internally in an effort to inform other functions on how best we can support and add value to our customers
• Consistently put forward product enhancement recommendations based on personal experience & on insights gained from customers 
• Actively contribute to the analysis, planning and execution of CS processes to help us lay the foundation for the CSM function at Catalyst

What You’ll Need

• Hands-on experience using the Catalyst platform to help drive value for your book of business
• Demonstrated experience in a consultative customer-facing role, ideally having managed a book of business of high volume accounts for 3+ years
• A demonstrated command of the customer success role and strategy where you were self-reliant, entrepreneurial, and creative in partnering with your portfolio to drive measurable value for them and your organization
• Exceptional ability to be an agent of change - to influence & drive action through others, coupled with the ability to be a proficient listener
• A strong commercial acumen, with experience identifying expansion opportunities and partnering with other teams to drive them to closure 
• Eagerness to learn, with the ability to receive and implement feedback quickly
• A bias towards action with the ability to think quickly on your feet and answer unexpected questions with ease
• Discernible passion for Customer Success, and for creating memorable customer experiences
• Experience working in a lean startup environment
• Success in building and standardizing repeatable CSM processes & playbooks, & the desire to do so at Catalyst as we continue to scale

Why You’ll Love Working Here! 

• Highly competitive compensation package, including equity - everyone has a stake in our growth
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Open vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
• Remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

Salary information: The estimated base salary range for this position is $85,000 USD, and the on-target earnings for this position are $110,000 USD. Additionally, we offer a competitive equity package and comprehensive benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, experience and location.  

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees. 

We are looking for a collaborative, data-driven and creative problem-solver who loves diving into the details. The ideal candidate will possess deep expertise in business processes across the customer lifecycle, strong leadership skills with the ability to influence decision-making, and a track record of playing a pivotal role in successful transformations.

In this role, you will strategically build systems, processes and tools to create best-in-class customer experiences in partnership with CS Leadership. Your expertise will be pivotal in influencing Postscript’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.

This role is 100% remote

Primary duties

• Develop and execute large, complex projects to enhance the end-to-end customer success journey, ensuring a seamless and positive experience for our customers 
• Collaborate and execute cross-functionally with Sales, Product, Marketing, Finance, Support and other departments and teams to align customer success objectives with our overall company goals 
• Implement scalable processes and maintain customer success systems/software to enhance operational efficiency, leveraging industry best practices and innovative technologies, ensuring consistent execution and continuous improvement 
• Track, analyze, and report on relevant Key Performance Indicators (KPIs) and metrics, including renewals and upsell forecasts, to measure the success and impact of customer success initiatives; provide regular updates to stakeholders, highlighting achievements and areas for improvement 
• Deliver Customer Success programs to impact key metrics, including: Net Dollar Retention (NDR), Gross Dollar Retention (GDR), Customer Lifetime Value (CLV), Renewal and Expansion Rate
• Leveraging qualitative and quantitative insights, analyze and monitor performance against goals to provide transparency to stakeholders and influence both product roadmaps and go-to-market plans
• Consistently and proactively communicate, enable, and govern existing and new processes impacting CS organization, customers, and cross-functional partners (sales, product, marketing)
• Stay on top of Customer Success Operations’ industry trends, emerging technologies, and best practices, and apply this knowledge to enhance our Customer Success function at Postscript.

What We’ll Love About You

• 5+ years of experience in customer success operations in the SaaS or E-commerce industry, with 1+ year of management consulting experience preferred
• High emotional intelligence
• Experience optimizing post-sale processes via process engineering, software and tools, such as Salesforce, Vitally (customer onboarding, success, support and account management)
• Exceptional communication, project management, collaboration, and influencing skills with the ability to prepare thoroughly for critical questions
• Proactively analyze, recommend improvements and communicate efficiency and effectiveness of CS operations to CS leadership
• Strong quantitative and qualitative analytical skills
• Experience managing complex projects with multiple stakeholders
• Detailed oriented and organized - particularly in the context of building complicated business systems and analyzing downstream impact and scalability
• Openness and responsiveness to feedback

What You’ll Love About Us

• Salary range of USD $135,000-$160,000 base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

What to expect from our hiring process :

• Intro Call:You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro:You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Homework Assignment:We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Final FEACH Interview:This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

As a Senior Enterprise Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. You will report to the VP, Enterprise Customer Success. 

Responsibilities:

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients 
• Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities 
• Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs 
• Identify and successfully close renewals and expansion opportunities within your book of business
• Have full ownership of commercial activities such as opportunity management and contract workflows. 
• Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals
• Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Develop collateral and conduct regular business reviews with client executive teams
• Ensure swift resolution of account issues by using resources from cross-functional teams
• Provide executive oversight and client communication
• Work with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members

Requirements for the position:

• 5+ years of Customer Success Management or Account Management
• Ability to travel when necessary
• Proficiency in Salesforce, JIRA, Excel and G-Suite is required 
• Proficiency in BI tools such as Looker is a plus
• Requirement to occasionally be working on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that Customer Support cannot resolve.
• Proven customer management experience with Enterprise accounts
• Proven track record of managing complex projects 
• An analytical and metrics-driven workstyle
• Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals
• Creative, driven, resourceful, detail-oriented, and highly organized
• Excellent communication and presentation skills
• Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
• Passion for e-commerce and new technology
• Background in e-commerce, payments, fraud or data science is preferred

In 30 days:

• You will complete essential training for your role (e-learning and live sessions)
• You will be assigned your book of business
• You will conduct handover sessions for your accounts
• You will gain operational proficiency around Signifyd’s tech stack 

In 60 days:

• You will fully familiarize yourself with your book of business and meet your customers
• You will establish account plans for your accounts 
• You will familiarize yourself with internal operational processes and workflows 
• You will start to lead internal meetings, projects and conversations related to your accounts 
• You will be able to to conduct a business review with a client 
• You will continue your training on various aspects of the role (both e-learning and live sessions your onboarding buddy and/or Line Manager) 

And at 90 days:

• You will have build a full strategic view for your accounts including identification any opportunities or risks 
• You will fully complete all your training related to your role 
• You will gain operational proficiency within Signifyd cross-functional structure and will have a clear understanding of how to drive projects forward and resolve issues. 
• You will lead all internal and external engagement related to your accounts

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

The Associate, Customer Success Manager contributes to the mission of BetterUp by ensuring that our customers and members receive the full value out of the BetterUp platform and experience. As a key advocate for customer needs, this role builds partnerships that drive adoption and success. Core skills to be successful in this role include, but are not limited to; customer empathy, project management, and problem-solving.

What you’ll do:

• Account Health:Monitor health metrics and respond to early warning signs; escalates issues to leadership as needed. 
• Adoption: Responsible for educating and guiding customer adoption of the BetterUp platform. Equip your customers with the resources and best practices that assure timely and successful adoption.
• Value Delivery:  Oversee the value delivery motions for your assigned customers – from baselining to impact review and ROI calculation. Lead in crafting value-driven business recommendations for growth.
• Relationship Building: Establish strong relationships at various levels within diverse customer organizations.
• Partner Enablement: Enable customers to independently manage and navigate aspects of their program. 
• Internal Partnerships: Influence the development of our products and functionality, assist in product marketing, and enrich the knowledge base and best practices for both internal teams and customer communities.

If you have some or all of the following, please apply:

• 2+ years experience in customer-facing roles, managing accounts or stakeholders.
• Proven ability to build relationships and establish credibility with senior customer contacts.
• Experience in project management, including handling a high volume of customers or projects simultaneously.
• Strong track record of enabling customers to actively participate in and promote the value of their programs.
• Knowledge of HCM SaaS or talent management disciplines is a plus, but not required.
• Ability to travel, up to 20%, as needed.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year: 
• All federal/statutory holidays observed
• 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks 
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $54,000 – $121,800.

If you live in New York, the base salary range for this role is: 
$81,200 – $121,800: New York City
$67,600 – $101,400: Nassau, Newburgh
$54,000 – $81,000: Albany, Buffalo, Rochester, Syracuse

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with ourApplicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out tosupport@betterup.co

#LI-Remote

The role: 

• As an SMB Customer Success Manager, you will be a vital member of Newsela’s Customer Success organization. 
• You will work directly with our schools and districts to ensure their success and continued adoption of our industry-leading platform. 
• Monitoring and interacting with every step of the client life cycle, you are able to have a very real impact on the teachers and students in your portfolio. 
• You’ll monitor the health of your portfolio, and will work closely with our internal teams to ensure clients are engaging with and getting the most out of Newsela’s solutions, and ultimately renewing their investment in Newsela. 
• You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. 
• You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle. 
• You will partner closely with members of our Sales, Marketing, and Support teams.

Why you’ll love this role:

• As a member of our growing Customer Success team, you will have the opportunity to directly influence how administrators at school districts across the country engage with Newsela. 
• You will also gain exposure to the future of education, enhance how districts and teachers engage students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. 
• You’ll also have the opportunity to leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs.
• You will have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newsela’s ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.

Why you’re a great fit: 

• You have 2+ years of experience in owning a large portfolio of accounts through the entire customer journey (post-sale through renewal) while being attentive to the health, needs, and goals of your clients. 
• You proactively engage in client communication, use data to identify opportunities for growth, and have demonstrated success in monitoring customer health and driving renewals. 
• You are able to leverage your experience in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem. 
• You have a demonstrated history of hitting and exceeding company OKRs (may include renewal, health scores, production adoption KPIs, etc).
• While not required, a background in education, with experience using Gainsight and Salesforce (SFDC) is a plus.

Compensation:

Base salary:$65,000 - $70,000

On-Target Commission:$12,500

Total OTE (On-Target Earnings):$77,500 - $82,500

Total compensation for this role also includes incentive stock options and benefits.

About Newsela:

Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

Why you’ll love working at Newsela:

• Health & Wellness:Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
• Work From Home:Almost all of our roles are fully remote - tech stipend included!
• Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
• Time Off:Flexible PTO to recharge, including Sabbatical Leave
• Inclusive Experiences:Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.
• Professional Development:Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.
• Make A Difference:No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

Disclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to jobs@newsela.com if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.

IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Customer Success Manager will partner with Sales and Customer Success Managers to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key stakeholders, and ultimately achieve renewals for our most valued accounts.

As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

What you’ll do:

• Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Manage a dynamic, high-volume list of clients (buy side)
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
• Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
• Attend external meetings and present to clients
• Create process and methodology documentation
• Develop client relationships to incorporate a deep understanding of client goals
• Communicate client needs and act as an internal advocate for owned clients

What you’ll need:

• Ideally 2-5 years' experience in AdTech, Agency or brand experience
• Experience in successfully working across a diverse client portfolio with multiple client stakeholders
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable, strategic recommendations
• Understanding of online advertising and marketing industry is a must
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast-paced and demanding environment
• Ability to prepare clear and concise client-ready documents
• Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
• Ability to work independently as well as part of a team
• Fluency with Microsoft PowerPoint, Word, Excel
• Experience working in Salesforce and with IAS in your current role is a plus

About Integral Ad Science

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

To learn more about us, please visithttp://integralads.com/ 

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.

#LI-Hybrid

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

At Invoca, we live by our four core values:

• Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails
• Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people
• Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
• Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success

If these values resonate with you, we encourage you to come join us - we are building something special.

About the Team:

As a Principal Customer Success Manager at Invoca, you will have a deep level of engagement with your customers and take an active leadership role on the CSM team. While this is an individual contributor position, you are expected to coach and mentor other team members, always driving Continuous Improvement and establishing best practices. Our CSMs understand our customers’ business, goals and challenges. We serve as trusted advisors, recommending solutions to the challenges they face today and to the ones we know they will need to prepare for. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle to help them unlock the most value from our solutions and services.

About the Role:

We are seeking an expert Customer Success Manager to coach, advise and support our most strategic customers. Like any traditional CSM role, you will be responsible for executing on SaaS principles such as software adoption, retention and expansion. However, at Invoca, we go the extra mile. Here, the Principal Customer Success Manager takes the initiative to understand and align your Executive stakeholders’ business needs. We know how to support customers and when to call in our team of experts across the company from Sales, Marketing, Technical and Professional Services as well as Invoca’s amazing Leadership team to ensure the success of our customers. Our goal is to provide such support and expertise to our customers that their business is better because of the solutions Invoca provides.

This role will focus on customers in the Telecommunications vertical. The Principal CSM will manage a subset of Invoca’s largest and most strategic Telecommunications customers. Knowledge of this industry and the business challenges facing this vertical will be extremely beneficial in this role.

You Will:

• Serve as a trusted advisor to a targeted, high touch portfolio of 2-3 companies by listening to your customers, understanding their business objectives, pain points and revenue goals. Provide guidance and solutions to help them achieve results through Invoca.
• Provide support throughout their lifecycle, ensuring customer and Invoca achievements are met through adoption, growth and renewal plans.
• Translate the strategic needs of the customer to actional program initiatives and execute on those such as conducting regular milestone check-in calls. Conduct strategic business reviews and steering committee meetings that are meaningful and relevant to the customer’s strategic business goals and objectives.
• Understand the customer’s full organization. Develop rapport across teams to uncover business pain and strategic mapping of Invoca value to solve those challenges.
• Grow usage of Invoca’s Revenue Execution platform across accounts through proactive engagement, education, strategic touchpoints and effective planning. Partner with Sales to ensure a common revenue growth goal for your portfolio of accounts. Acts as a lead generation partner for the Enterprise Sales organization. 
• Monitor and influence product usage, customer engagement and satisfaction feedback.
• Coordinate the involvement of other Invoca personnel including executive leadership, sales, support, services, marketing and product development to meet account performance objectives and customer expectations.
• Drive new business growth through customer advocacy and reference-able initiatives.
• Understand how to translate business requirements into technical solutions to enable business architects to build effective solutions
• Build strong relationships across adjacent technologies and partners to drive increased value for customers

You Have:

• 10-15 years' experience in Customer Success Management in B2B SaaS / Enterprise Software 
• 3-5 years' experience creating or optimizing campaigns with marketing and advertising technology such as Google Ads, Bid Management or programmatic media platforms - or with one of our competitors
• Ability to build strong rapport and establish trust with Executive level customer contacts as well as establish and maintain credibility through a consultative approach.
• Demonstrable experience indefining and implementing a strategic roadmap with and for customers to maximize the business impact of their investment in B2B SaaS. Deep experience in techniques to foster product adoption at scale for a diverse user base with conflicting needs and priorities. 
• Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
• Experience with Revenue Execution technologies such as Invoca other Call Tracking solutions, LivePerson, Sprinklr (or similar) required 
• Excellent organizational and project management skills to juggle multiple priorities and effectively motivate cross-functional teams to align on execution.
• Excellent communicator with strong listening skills and technical aptitude
• Experience with Salesforce, Gainsight and other Software-as-a-Service preferred
• Strategic marketing agency (eg Omnicom, WPP, Publicis) or Consultancy (eg Deloitte, Accenture etc) experience preferred, including prior experience in working “on site” with customers
• Experience in working in Enterprise Healthcare, Automotive, Financial Services and/or Telecommunications verticals strongly preferred
• A self-starter who takes the initiative to get things done

Preferred:

• Experience supporting Telecommunications customers as a SaaS provider or at a Telecommunications company supporting Revenue Execution
• Knowledge of marketing technology or call center software technology

Salary, Benefits and Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $145,000 - $165,000.00/year, plus bonus potential
• Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

As a Customer Success Manager (CSM), you'll report to our Manager of Customer Success and manage the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to promote our customers' and company's expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in fraud, e-commerce and payments, where we provide value. As a trusted advisor with a deep product and industry knowledge, you'll be able understand customers' goals and help them optimize performance. You'll collaborate internally with management and broader teams to provide an outstanding customer experience and drive continuous improvement for Signifyd.

Responsibilities:

• Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
• Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Identify, establish, and strengthen relationships with current and potential team members within your accounts
• Close renewals and seek out additional expansion opportunities within your book of business
• Ensure swift resolution of account issues by using resources from cross-functional teams, as needed
• Work with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members
• Develop collateral and conduct periodic business reviews with client executive teams
• Be a face of the company at trade shows and other industry events, both virtually and in person
• Participate in on-call schedule every 6-8 weeks on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that customer support cannot resolve.

Requirements for position:

• 2+ years of Customer Success Management or Account Management; technology background preferred
• Customer management experience within complex accounts
• Excellent communication and presentation skills
• An analytical and metrics-driven work style
• Ability to analyze complex situations and develop associated action plans and lead teams to achieve goals
• Deep experience generating and manipulating data for presentations (Microsoft Excel, Looker, etc.)
• Motivated, resourceful, detail-oriented, and highly organized
• Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
• Background in e-commerce, fraud or payments industries is a plus
• Enjoy/willingness to travel (up to 10%)

#LI-Remote

About SecurityScorecard:

About The Role

We are seeking a passionate and results-driven Customer Success Manager to join our dynamic team. The ideal candidate will be customer-oriented, possess excellent communication skills, and be proactive in delivering exceptional service to our enterprise customers. As a Customer Success Manager, you will be responsible for understanding customer needs and ensuring they receive maximum value from our products/services throughout their journey with us.

What You’ll Do

Customer Onboarding and Adoption:

• Guide new customers through the onboarding process to ensure a smooth and successful integration of our products/services into their workflow.
• Educate customers about product features and benefits, helping them achieve their specific goals.
• Monitor customer adoption and usage, identifying potential roadblocks and proactively providing solutions.
• Relationship Management:
• Build and maintain strong, long-lasting relationships with customers, acting as their primary point of contact.
• Conduct regular business review meetings with customers to assess their satisfaction and address any concerns or issues promptly.
• Act as a customer advocate within the company, representing customers' needs and feedback to internal teams.

Customer Support and Issue Resolution:

• Act as a point of escalation for critical technical issues
• Collaborate with the technical support team to ensure prompt resolution of technical issues, ensuring minimal disruption to customer operations 
• Customer Success Planning:
• Collaborate with customers to define and monitor key success metrics, ensuring alignment with their goals and objectives.
• Create customized success plans for each customer, outlining clear milestones and action items to drive desired outcomes.

Renewals and Upsells:

• Monitor customer account health and proactively identify upsell opportunities to drive revenue growth.
• Work closely with the sales and renewals team to renew customer contracts and secure long-term partnerships.
• Customer Feedback and Product Improvement:
• Gather customer feedback and insights to help shape product development and improvements.
• Collaborate with the product team to relay feature requests and enhancement suggestions from customers.

What we Need you to Have:

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field.
• 3+ years of experience in a customer-facing role such as customer success, account management, or customer support.
• Exceptional communication skills, both written and verbal, with a keen ability to empathize and understand customer needs.
• Strong problem-solving skills and the ability to think out of the box to resolve complex customer challenges.
• Detail-oriented, organized, and able to manage multiple customer accounts simultaneously.
• A proactive approach to customer success, anticipating customer needs and providing proactive solutions.
• Familiarity with Salesforce, Clari, and GainSight, and customer success tools is desirable.
• Bilingual in Japanese and English

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies. 

Customer Success Manager, US

Who We Are 

Cobalt was founded on the belief that pentesting can be better. Our pentests start in as little as 24 hours and integrate with modern development cycles thanks to the powerful combination of a SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year. 

Our award-winning, fully remote team is committed to helping agile businesses remediate risk quickly and innovate securely. Today, over 1,000 customers use Cobalt to run pentests on demand via Pentest as a Service, AKA PtaaS, a space which Cobalt pioneered (you could even say we wrote the book on it) and continues to lead. 

Description

We are looking for a Customer Success Manager to help Cobalt's customers build successful security testing programs. The ideal candidate is self-motivated with a proactive mindset who can effectively engage with external and internal stakeholders ranging from individual contributors to C-level executives. As a Customer Success Manager, you will oversee the lifecycle from onboarding to renewal to ensure an optimal end-to-end customer experience.

What You'll Do

• Own the overall relationship with assigned customers, which include: Increasing adoption, ensuring retention and maintaining high customer satisfaction
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Develop, prepare and nurture customers for advocacy
• Build successful security testing programs for our customers
• Monitor day-to-day service execution and customer satisfaction
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their desired business outcomes
• Manage the annual renewal process for customers to ensure uninterrupted product usage
• Work to identify and/or develop upsell opportunities, collaborating with your commercial team peers
• Advocate customer needs and issues cross-departmentally
• Provide ongoing training of our products and new features
• Program manage account escalations and resolve them in a timely manner
• Engage with external and internal stakeholders in roles ranging from individual contributors to C-level executives
• Develop Success Plans for every assigned customer and hold Executive Business Reviews with key stakeholders to measure progress and alignment on key objectives/goals

You Have

• 2-4 years of relevant experience, preferably in SaaS and cybersecurity
• Demonstrated experience effectively engaging with C Level Executives
• Prior experience owning customer renewals
• Ability to work closely with sales counterpart to identify expansion and grow customers
• Ability to cover various time zones occasionally
• Ability to prepare and deliver Executive Business Reviews
• Experience with Salesforce
• Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly
• Strong written and verbal communication
• A proven track record of delivering results to your customers
• Drive, no one needs to push you to excel; it’s just who you are
• Eagerness to learn, adapt and perfect your work; you love to collaborate and innovate
• Ability to thrive in a distributed and fast-paced environment
• A strong desire to help and serve our customers: They win, so you win!

Diversity at Cobalt

With over 45 nationalities already at Cobalt (and counting) we respect and celebrate diversity! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. We support each other and are grateful for each Cobalter's contribution to our mission — let's make security dance! 

Please apply even if you don't think you meet all of the criteria above but are still interested in the job. Nobody checks every box, and we're looking for someone excited to join the team.

Why You Should Join Us

• Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry 
• Work directly with experienced senior leaders with ongoing mentorship opportunities
• Earn competitive compensation and an attractive equity plan
• Save for the future with a 401(k) program (US) or pension (EU) 
• Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU)
• Leverage stipends for:
• Wellness
• Work-from-home equipment & wifi
• Learning & development
• Make the most of our flexible, generous paid time off and paid parental leave 
• Work remotely from anywhere in the US, the UK, or Germany

Pay Range Disclosure(For US openings only)

Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($91,200 - $112,000) per year + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.  The salary range may differ in other states and may be impacted by proximity to major metropolitan cities. 

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We are looking for a Senior Customer Success Enablement Manager to help us scale the skills, expertise, and revenue impact of our Customer Success team. They’ll drive the learning strategy and strategy for our CSM team,  as well as build for critical customer success initiatives. The ideal candidate brings energy, creativity, and deep expertise in former customer-facing roles to develop a world-class customer success enablement program.

About the role 

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time
• Permanent
• Exempt
• The ranges provided are the inclusive role’s Base Salary only.  This role will also be eligible for an annual bonus of up to 15% of the Employee’s annual salary based on Management By Objective (MBO) performance goals and/or targets set by the employee and their direct supervisor. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location,  job related experience, knowledge, qualifications, and skills. 
  • United States  (all figures cited below in USD and pertain to workers in the United States)
    • Zone A: $140,000 - $193,000
    • Zone B: $133,00 - $183,400
    • Zone C: $126,000 - $174,000
  • Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
    • $158,400 - $218,900

Benefits/additional compensation for this role may include: equity, retirement plans; health benefits; and wellness stipends. Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Manager, Revenue Enablement

As a Sr. Customer Success Enablement Manager, you’ll … 

• Run, update, and optimize our onboarding programs for our two core CS roles: Customer Success Managers and Technical Architects
• Develop and manage our CS learning and skill development curriculums
• Collaborate with frontline managers and executive leadership to document best practices, establish coaching frameworks and success measurements
• Proactively engage with cross functional teams and SMEs to build and deliver world-class product and skill development trainings, content, and programs

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

Requirements:

• 3+ years of experience in customer-facing roles, ideally in marketing SaaS, design SaaS OR an agency setting.
• 2+ years of experience designing and facilitating online training and learning (e.g. enablement programs, peer trainings, product demonstrations, customer workshops)
• Prior experience in one or more of the following areas: Webflow, marketing technology, web design, and/or web development
• Exceptional customer presentation and communication skills

You’ll thrive as a Sr. Customer Success Enablement Manager if you:

• Proactively drive solutions in ambiguous settings
• Enjoy a fast-paced environment with multiple stakeholders, collaborators, and simultaneous projects
• Effectively balance competing priorities and make decisions based on data

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Be you, with us

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please reviewWebflow’s Applicant Privacy Notice. 

At Vidyard, we make life easier for sellers, marketers, and corporate communicators. Our video messaging tools, digital sales room platform, and other products are used by Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is looking for a Customer Success Manager to join our Customer Success Team. Reporting to the Manager, Customer Success you will ensure customers gain the full value of the Vidyard platform throughout their entire lifecycle by being the main point of contact for small to medium key accounts customers in our customer base. This includes managing and establishing senior-level relationships within your assigned book of business to build advocacy for Vidyard within our customers’ organizations while driving adoption. 

This is a remote role open to candidates located in Canada.

About the Team

This role will sit on our team of 6 CSMs and CSAs, working with a varied customer portfolio across North America and EMEA. We work to ensure the fastest possible time to value for our customers after they have purchased a Vidyard solution, as well as to ensure our customers continue to receive value from their investment over the life of our partnership. We are accountable for delivering predictable results to our business, acting as the voice of the customer within the company, and putting the customer at the centre of all of our efforts.

What You’ll Work On

• Assist with the implementation of Vidyard for new customers helping them to reach critical adoption milestones
• Regularly assess the health of customer accounts to highlight key opportunities and potential growth areas concerning video
• Serve as the customer advocate to ensure product feedback is passed to the development team
• Work with the technical support team to ensure customer issues are addressed, and support materials are accessible
• Share best practices and strategies for managing, publishing, optimizing and tracking video content
• Help to create, manage and implement customer success initiatives (coordinate with other teams as required), including:
•   Customer newsletters
•   Totango tracking
•   User nurture emails and new feature announcements
•   Surveys
• Client services – Coordinate video migrations, account organization, custom development efforts and more
  
  

As a Customer Success Manager You Can Expect to:

• Learn the Vidyard product top to bottom to ensure you can support customers in their video strategy 
• Work with customers ranging from Series A startups to large industry players.
• Collaborate with departments like Sales, Customer Support, Product, Legal, Finance, Marketing
• Problem-solving complex customer needs to drive the best results for both the customer and for Vidyard
• Progress along individual contributor or leadership career paths depending on your career objectives

What You’ll Bring to this Role and Your New Team:

• 3+ years experience in a customer success or account management role 
• Previous experience in a B2B SaaS environment is preferred
• Excellent problem solving skills
• High degree of resourcefulness, flexibility and adaptability
• Excellent verbal, written and interpersonal communication skills
• Experience managing relationships with multiple enterprise level accounts
• Ability to discuss business needs and goals with all levels of customers
• Ability to learn quickly in a fast paced environment and balance multiple projects

Our Tech Stack

• Vidyard
• G Suite
• Salesforce
• Totango
• Gong
• Looker

Job descriptions can be overwhelming. At Vidyard we are motivated to drive change together and deeply value the unique experiences, abilities and opinions you possess, so if this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for. 

As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love About Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one*
• Wellness allowance to spend on what's important to you 
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match*
• Stock options
• Flexible holiday program
• Home office stipend 
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all.  Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

*Benefits described are Canadian specific.

We thank all applicants for your interest in Vidyard. Only those applicants selected for an interview will be contacted. Unsolicited resumes from Agencies will not be accepted.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at recruitment@vidyard.com.

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

Our Customer Success team plays a vital role in advising and guiding a diverse range of Enterprise customers, ensuring a successful launch with Webflow and continually achieving their business goals and maximizing their investment in Webflow. We are the main point of contact for Webflow's strategic customers throughout their customer journey, including onboarding, adoption, maturity, and renewals.

We’re looking for a Senior Customer Success Manager to help drive value for a strategic set of Webflow’s Enterprise Customers. Partnering closely with Webflow's Account Executives, Solutions Engineers, and Technical Architects, our Customer Success Managers (CSMs) work cross-functionally to identify opportunities where existing customers can grow their usage of Webflow or identify new use cases to leverage our capabilities. As trusted advisors to our customers, CSMs are consultants, project managers, product evangelists, as well as thoughtful advocates for our customers and their priorities.

About the role 

• Location: Remote-first (United States - Pacific & Mountain Time Zones; BC, Canada)
• Full-time 
• Permanent 
• Exempt status (Relevant to US only)
•  Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location. 

• • United States  (all figures cited below in USD and pertain to workers in the United States)
    • Zone A: $152,000 - $209,000
    • Zone B: $144,000 -  $198,600
    • Zone C: $137,000 - $188,000
  • Canada  (All figures cited below in CAD and pertain to workers in BC, Canada)
    • $172,100 - $237, 200

For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’smarket location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Senior Manager, Customer Success

As a Senior Customer Success Manager, you’ll … 

• Establish a trusted advisor relationship across your customer’s organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our products and services.
• Work with customers to understand their unique goals and business processes as well as provide expert knowledge of Webflow; nurture relationships with influential stakeholders and empower them to be Webflow champions.
• Drive account strategy to help customers understand how Webflow can most effectively power their entire Web footprint, while creating a success plan that aligns internal Webflow teams (i.e. Product + Sales) to external customer objectives. 
• Provide enterprise customers with guidance on launching and optimizing their Webflow deployment following web development best practices.
• Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows.
• Conduct executive business reviews to assess progress against the customer’s desired business outcomes, determine opportunities for deeper feature engagement, and measure and communicate the impact of Webflow on the customer’s business.
• Collaborate with the Renewals Management team to drive renewal outcomes, while accurately forecasting to senior leadership the predicted outcome of the renewal process across your book of business.
• Partner with Technical Architects to ensure customers are able to build scalable sites..
• Consistently report information from customers back to the business in the form of notes, recordings, summaries, action plans (and others) using a variety of systems and tools.
• Collaborate with Service Providers that are engaged with our customers to ensure alignment and successful outcomes
• Act as the voice of the customer with the Webflow product team, helping shape the evolution of the product.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive as a Senior Customer Success Manager if you:

• Have a consultative approach; able to navigate complex business needs and requirements
• Prior Customer Success or Account Management experience, with a SaaS company or digital marketing agency. (5-6 years of relevant experience preferred)
• Exceptional communication skills. You will be expected to have advanced writing and presentation skills that allow you to effectively communicate complex topics and points of view.
• Have strong business acumen - you are familiar with using a variety of tools and resources to gain deep knowledge of a customer’s needs (10ks, industry reportings, news alerts, etc).
• Have excitement for learning a very technical product across a variety of use cases.
• Have significant experience managing a book of high-value customer relationships in post-sales or deployment services, able to drive customer success and align within complex customer environments at executive and department levels.
• You have bias for action and work effectively in a highly ambiguous, ever-changing environment. 
• Are a driven, process-oriented person. You’re able to effectively balance competing priorities and make decisions that best support Webflow, the team, and the customer.
• Exceptional organizational, note taking, project management, and time management skills.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.

Be you, with us

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please reviewWebflow’s Applicant Privacy Notice. 

The role: 

• As a member of our Customer Success team, the Mid-Market Customer Success Manager will be the go-to partner for district leaders and manage a portfolio of our mid-market accountsin the Northeast.
• Reporting to the Manager of Strategic Customer Success, you will work with districts to identify their goals and intended use with Newsela, and will build out a partnership plan to achieve those goals.
• You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. 
• You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.
• You will partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients.

Why you’ll love this role:

• You’ll have the opportunity to directly influence how district administrators engage with Newsela.
• You will get to represent the future of education, enhance how districts and teachers engage with students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. 
• You will build partnerships that are outcome oriented and always focused on achieving client success criteria while making Newsela an embedded part of a district’s curricular strategy.
•  Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.

Why you’re a great fit:

• You have 3+ years experience managing a portfolio of accounts and have demonstrated the ability to drive revenue through growth, retention, and expansion.
• You are meticulous about understanding your clients’ goals and are their biggest advocate in ensuring they achieve them.
• You are experienced in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals.
• You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with.
• You have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals.
• Gainsight and Salesforce (SFDC) experience is a plus.
• Experience owning renewals as a CSM at an EdTech company is strongly preferred.
• This role is based in EST or CST, working remotely.

Compensation:
Base salary: $75,000 - $80,000
On-target commission: $20,000
On-target earnings: $95,000 - $100,000

Total compensation for this role also includes incentive stock options and benefits. 

About Newsela:

Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

Why you’ll love working at Newsela:

• Health & Wellness:Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
• Work From Home:Almost all of our roles are fully remote - tech stipend included!
• Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
• Time Off:Flexible PTO to recharge, including Sabbatical Leave
• Inclusive Experiences:Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.
• Professional Development:Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.
• Make A Difference:No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

Disclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to jobs@newsela.com if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin and Portland and a remote workforce. Customer Success Specialists work with our customers every day to ensure that they are achieving success with our platform.

We are looking for a Manager of Customer Success that is passionate about helping entrepreneurs stand out and succeed in a constantly evolving marketplace. You will create strategies that promote customer success and engagement for add-on products and services offered by Squarespace. In addition to this, you monitor the effectiveness of the greater Customer Success team and support Team Leads in forming a high performance team culture.

You will report to a Director of Customer Support.

You'll Get To…

• Manage and oversee the operations for a team of Customer Success Team Leads and Specialists.
• Provide coaching and expertise to help teams achieve their performance targets.
• Optimize the customer journey by shifting from a reactive support operation to a proactive success-drive approach.
• Form relationships with CRM, Product Marketing, Help Center and Customer Operations Analytics teams to size new opportunities and identify prospects for success initiatives.
• Implement strategies to increase revenue by increasing sales of product add-ons and product engagement to existing customers.
• Partner with Customer Operations Analytics to build KPIs to attribute conversions and adoptions to specialists' performance.
• Prepare reports for Senior Leadership and Finance to demonstrate measurable results with incremental ROI product adoption rates, and customer satisfaction scores.
• Create a compensation plan to incentivize specialists to upsell, cross-sell, and mitigate churn.
• Explore sales engines and tools that map trends, report statistics, and make predictions for specialists.

Who We're Looking For

• 5+ years of Customer Success experience in early stage growth companies
• 2+ years of experience managing a Customer Success team with performance and revenue goal achievement
• Understand how technology solutions can improve the effectiveness of the Customer Success team
• Lead conversations that drive business for both parties and move the relationship forward.
• Experience developing strategies, translating them into initiatives and tracking delivery
• Operational excellence in inferring insights from customer data, process development and improvement, problem solving, communication, delegation and planning
• Experience in Sales operations and streamlining processes for Customer Success teams a plus

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $102,000 - $173,500 USD

The base salary for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better.  

Our Customer Success team plays a vital role in advising and guiding a diverse range of Enterprise customers, ensuring a successful launch with Webflow and continually achieving their business goals and maximizing their investment in Webflow. We are the main point of contact for Webflow's strategic customers throughout their customer journey, including onboarding, adoption, maturity, and renewals.

We’re looking for a Customer Success Manager to help drive value for a set of Webflow’s Enterprise Customers. Partnering closely with Webflow's Account Executives, Solutions Engineers, and Technical Architects, our Customer Success Managers (CSMs) work cross-functionally to identify opportunities where existing customers can grow their usage of Webflow or identify new use cases to leverage our capabilities. As trusted advisors to our customers, CSMs are consultants, project managers, product evangelists, as well as thoughtful advocates for our customers and their priorities. 

About the role 

• Location: Remote-first (United States - Central & Eastern Time Zones& ON, Canada)
• Full-time
•  Permanent 
• Exempt status 
•  Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location. 
  • United States  (all figures cited below in USD and pertain to workers in the United States)
    • • Zone A: $128,000 - $161,000
      • Zone B: $121,600 - 153,000
      • Zone C: $115,000 - $145,000
  • Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
    • $144,700 - $182,400

For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’smarket location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Senior Manager of Customer Success

As a Customer Success Manager, you’ll … 

• Establish a trusted advisor relationship across your customer’s organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our products and services.
• Work with customers to understand their unique goals and business processes as well as provide expert knowledge of Webflow; nurture relationships with influential stakeholders and empower them to be Webflow champions.

• Drive account strategy to help customers understand how Webflow can most effectively power their entire Web footprint, while creating a success plan that aligns internal Webflow teams (i.e. Product + Sales) to external customer objectives.  
• Provide enterprise customers with guidance on launching and optimizing their Webflow deployment following web development best practices.
• Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows. 
• Conduct executive business reviews to assess progress against the customer’s desired business outcomes, determine opportunities for deeper feature engagement, and measure and communicate the impact of Webflow on the customer’s business.
• Collaborate with the Renewals Management team to drive renewal outcomes, while accurately forecasting to senior leadership the predicted outcome of the renewal process across your book of business. 
• Partner with Technical Architects to ensure customers are able to build scalable sites..
• Consistently report information from customers back to the business in the form of notes, recordings, summaries, action plans (and others) using a variety of systems and tools.
• Collaborate with Service Providers that are engaged with our customers to ensure alignment and successful outcomes
• Act as the voice of the customer with the Webflow product team, helping shape the evolution of the product.

That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly. We expect you to contribute unique insights and ideas to how we continue to grow our success across the business!

About you 

You’ll thrive as (a) Customer Success Manager if you have:

• Have a consultative approach; able to navigate complex business needs and requirements
• Prior Customer Success or Account Management experience, with a SaaS company or digital marketing agency. (3-4 years of relevant experience preferred)
• Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way to both internal and external stakeholders, including executive level conversations with customers. 
• Keen business sense to discover and understand customer business objectives and pain points to ultimately measure Webflow’s financial impact on the customer’s business.
• Excitement to dive into the technical details of the product to understand the customer’s use-case and needs thoroughly.
• Great people skills: genuine, warm, curious, engaging, conversational, friendly, empathetic, and caring. 
• Excellent organizational, note taking, project management, and time management skills.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.

Be you, with us

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please reviewWebflow’s Applicant Privacy Notice.