LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson is growing fast, and we want our technology to keep up. We’ve formed a team that’s focused on evolving our database and data storage systems and how they’re used by application teams so we can scale faster than ever before. We’re seeking a Database Engineer II to help define how we accomplish this goal, and to help us achieve it.

You will: 

• Understand the design and architecture of new highly-available and fault-tolerant cloud-based databases, as well as how we redesign existing systems
• Participate and collaborate with the team taking ownership of the most intellectually-demanding parts of solutions and deliver bar-raising solutions
• Investigate hard-to-pin-down problems across a complex and distributed architecture so you can explain root causes and propose solutions
• Make a case for how we stay ahead of capacity issues and limit the blast radius of issues when a cluster is stressed
• Work with database clients to improve their use of databases (e.g. optimize queries, evolve data models)
• Advocate for solutions that help teams launch quality software without compromising delivery speed.
• Work on automation of database infrastructure and help engineering succeed by providing self-service tools

You have:

• Bachelor degree in Computer Science, Information Systems, or a related field, or equivalent training or work experience.
• 5+ years of experience building successful production software systems
• Experience configuring any of the following database systems: MySQL, Cassandra, Couchbase, Elasticsearch, NoSQL
• Experience configuring and administering BI database system like Vertica is ideal
• Experience managing database systems in a hybrid cloud (on-prem & public cloud)
• Familiarity with distributed event streaming platforms, especially Kafka
• Familiarity creating architectures that scale with volume and are fault-tolerant
• Experience with distributed persistent systems & asynchronous messaging
• Experience tuning distributed systems to improve their performance under increasing volumes of traffic
• Proven ability to work in a fully remote environment with people across the globe
• Relevant certifications are a plus (e.g AWS Certification, Google Cloud Platform Certification)

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson is growing fast, and we want our technology to keep up. We’ve formed a team that’s focused on evolving our database and data storage systems and how they’re used by application teams so we can scale faster than ever before. We’re seeking a Database Engineer II to help define how we accomplish this goal, and to help us achieve it.

You will: 

• Understand the design and architecture of new highly-available and fault-tolerant cloud-based databases, as well as how we redesign existing systems
• Participate and collaborate with the team taking ownership of the most intellectually-demanding parts of solutions and deliver bar-raising solutions
• Investigate hard-to-pin-down problems across a complex and distributed architecture so you can explain root causes and propose solutions
• Make a case for how we stay ahead of capacity issues and limit the blast radius of issues when a cluster is stressed
• Work with database clients to improve their use of databases (e.g. optimize queries, evolve data models)
• Advocate for solutions that help teams launch quality software without compromising delivery speed

You have:

• Bachelor degree in Computer Science, Information Systems, or a related field, or equivalent training or work experience.
• 5+ years of experience building successful production software systems
• Experience configuring any of the following database systems: MySQL, Cassandra, Couchbase, Elasticsearch, NoSQL
• Experience configuring and administering BI database system like Vertica is ideal
• Experience managing database systems in a hybrid cloud (on-prem & public cloud)
• Familiarity with distributed event streaming platforms, especially Kafka
• Familiarity creating architectures that scale with volume and are fault-tolerant
• Experience with distributed persistent systems & asynchronous messaging
• Experience tuning distributed systems to improve their performance under increasing volumes of traffic
• Proven ability to work in a fully remote environment with people across the globe
• Relevant certifications are a plus (e.g AWS Certification, Google Cloud Platform Certification)

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

How will this role have an impact?

As a Senior Database Reliability Engineer specializing in PostgreSQL, you will play a critical role in designing, managing, and optimizing our cloud based PostgreSQL database infrastructure. You will ensure the reliability, availability, and performance of our database systems while fostering a collaborative and innovative environment. This position requires deep operational expertise in PostgreSQL, experience with Azure, and a strategic mindset to drive database solutions that align with our commitment to reliability and sustainability.

Key Responsibilities:

• Database Management: Design, implement, and maintain PostgreSQL database systems, primarily managed instances in cloud environments (Azure), to ensure high availability, performance, and reliability.
• Performance Tuning: Conduct performance tuning and optimization of database queries, indexes, and configurations to enhance efficiency.
• Backup and Recovery: Develop and manage robust backup and recovery strategies, ensuring data integrity and availability in case of failures.
• Monitoring and Troubleshooting: Implement and maintain monitoring solutions using tools such as Redgate, pganalyze, and New Relic to proactively identify and resolve database issues, ensuring minimal downtime and optimal performance.
• Security: Implement and maintain database security measures, including user management, encryption, data masking and access controls, to ensure compliance with healthcare regulations.
• Collaboration: Work closely with cross functional teams to support application development and deployment processes.
• Documentation: Maintain comprehensive documentation of database configurations, procedures, scripts and best practices.
• Standards and Procedures: Provide guidance in the creation and modification of standards and procedures including scripts for automation and reporting for adherence to standards.
• On-call Support: Participate in on-call rotations as an opportunity to enhance the reliability and performance of our database systems, ensuring minimal disruptions and optimal performance without frequent interruptions.
  
  

What You’ll Need (Required Qualifications):

• Experience:
  • Minimum of 10 years of operational experience at scale in database management with at least 6 years focused on PostgreSQL.
  • Extensive experience managing PostgreSQL databases in cloud environments, particularly Azure. Experience with GCP is a plus but not required.
  • Hands-on experience with Continuous Integration/Continuous Deployment pipelines, Database/Schema as Code tools, and Git workflows.
  • Expert level experience analyzing and tuning queries to improve application performance.
  • Experience with database recovery, including point-in-time recovery and transaction wraparound process remediation.
  • Experience with management of Postgres Vacuuming process, able to design and implement processes and standards to prevent production impacting Vacuuming events.
  • Experience with PostgreSQL upgrade processes.
• Technical Skills:
  • Advanced knowledge of PostgreSQL architecture, performance tuning, and query optimization experience with Azure Query Performance Insight is a plus.
  • Advanced knowledge of operating databases at large scale in cloud-managed environments including optimizing for cpu, memory,IO usage and cost management.
  • Proficiency in automation tools such as Terraform, Ansible, and Flyway.
  • Strong understanding of security practices and compliance frameworks.
  • Extensive knowledge of PostgreSQL internals, index design, statistics and wait types.
• Soft Skills:
  • Excellent written and verbal communication skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
  • Strategic thinker with the ability to drive long-term database solutions aligned with business goals.
  • Collaborative and team-oriented, contributes ideas, suggestions, and effort to the group.
  • Ability to work effectively in a collaborative team environment or independently.

The base salary hiring range for this position is $108,900 to $189,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

How will this role have an impact?

As a Senior Database Reliability Engineer specializing in PostgreSQL, you will play a critical role in designing, managing, and optimizing our cloud based PostgreSQL database infrastructure. You will ensure the reliability, availability, and performance of our database systems while fostering a collaborative and innovative environment. This position requires deep operational expertise in PostgreSQL, experience with Azure, and a strategic mindset to drive database solutions that align with our commitment to reliability and sustainability.

Key Responsibilities:

• Database Management: Design, implement, and maintain PostgreSQL database systems, primarily managed instances in cloud environments (Azure), to ensure high availability, performance, and reliability.
• Performance Tuning: Conduct performance tuning and optimization of database queries, indexes, and configurations to enhance efficiency.
• Backup and Recovery: Develop and manage robust backup and recovery strategies, ensuring data integrity and availability in case of failures.
• Monitoring and Troubleshooting: Implement and maintain monitoring solutions using tools such as Redgate, pganalyze, and New Relic to proactively identify and resolve database issues, ensuring minimal downtime and optimal performance.
• Security: Implement and maintain database security measures, including user management, encryption, data masking and access controls, to ensure compliance with healthcare regulations.
• Collaboration: Work closely with cross functional teams to support application development and deployment processes.
• Documentation: Maintain comprehensive documentation of database configurations, procedures, scripts and best practices.
• Standards and Procedures: Provide guidance in the creation and modification of standards and procedures including scripts for automation and reporting for adherence to standards.
• On-call Support: Participate in on-call rotations as an opportunity to enhance the reliability and performance of our database systems, ensuring minimal disruptions and optimal performance without frequent interruptions.
  
  

What You’ll Need (Required Qualifications):

• Experience:
  • Minimum of 10 years of operational experience at scale in database management with at least 6 years focused on PostgreSQL.
  • Extensive experience managing PostgreSQL databases in cloud environments, particularly Azure. Experience with GCP is a plus but not required.
  • Hands-on experience with Continuous Integration/Continuous Deployment pipelines, Database/Schema as Code tools, and Git workflows.
  • Expert level experience analyzing and tuning queries to improve application performance.
  • Experience with database recovery, including point-in-time recovery and transaction wraparound process remediation.
  • Experience with management of Postgres Vacuuming process, able to design and implement processes and standards to prevent production impacting Vacuuming events.
  • Experience with PostgreSQL upgrade processes.
• Technical Skills:
  • Advanced knowledge of PostgreSQL architecture, performance tuning, and query optimization experience with Azure Query Performance Insight is a plus.
  • Advanced knowledge of operating databases at large scale in cloud-managed environments including optimizing for cpu, memory,IO usage and cost management.
  • Proficiency in automation tools such as Terraform, Ansible, and Flyway.
  • Strong understanding of security practices and compliance frameworks.
  • Extensive knowledge of PostgreSQL internals, index design, statistics and wait types.
• Soft Skills:
  • Excellent written and verbal communication skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
  • Strategic thinker with the ability to drive long-term database solutions aligned with business goals.
  • Collaborative and team-oriented, contributes ideas, suggestions, and effort to the group.
  • Ability to work effectively in a collaborative team environment or independently.

The base salary hiring range for this position is $108,900 to $189,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Database Performance Engineer - East Coast

Position Overview

Our customers are at the forefront of some of the most interesting data in the world, using SingleStore DB to push the boundaries daily. To do this well, they leverage the expertise of our Support Engineering Team, composed of technical subject matter experts on the frontlines of critical product and customer issues.

Our Database Performance Engineers develop a deep understanding of the SingleStore query optimizer and query execution. They leverage that knowledge to help customers achieve the full lightspeed capabilities of the SingeStore engine. 

This is a customer-facing role where the problems that you are investigating and solving have been escalated to you straight from our customers. The Database Performance Engineer role is within our Support Engineering department and reports to Support Engineering management. Additionally, some of your closest colleagues will be members of the Query Optimization and Query Execution engineering teams as you collaborate on the behavior of the optimizer, bugs, and general product behavior daily.

You should be excited to:

• Explore new features and improvements that are making your job easier and providing you with a constant source of new subject matter and product features to delve into.
• Dive into the internals of our query optimizer to become an expert with our query engine. 
• Keep up to date on the ways statistical information is collected on tables and used in our cost-based query optimizer.
• Discover how even small changes in query text can achieve 10x performance gains.
• Reproduce query performance problems across various on-premise and cloud platforms to understand the whole scope of an issue, even parts that are Linux or systems-related.
• Enlighten a customer on database implementation for peak performance.
• Be part of a small, tight-knit team where you can have a real impact and help shape product direction.

Role and Responsibilities

• As a subject matter expert, collaborate with our customers and the rest of the Support Engineering team on escalated query tuning and workload performance-related support tickets.
• Understand how the underlying Linux host configuration can impact database performance and suggest changes to improve it.
• Build reproductions of poorly performing customer workloads to investigate issues along with the query processing team to identify bugs or areas where the product can be enhanced.
• Collaborate with software developers, sales engineers, and technical account managers to keep all internal teams up to date with the current customer status.
• Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness.
• Participate in our on-call rotation that may include weekends and holidays.

Required Skills and Experience

• 8+ years of previous experience as a DBA or hands-on database work.
• Deep expertise in relational/distributed database implementation, advanced SQL query optimization, and SQL query tuning.
• Strong background in general product troubleshooting, keeping in mind that query processing issues can be impacted by database or Linux configuration and resource availability.
• A solid Linux performance background. That means you are hands-on with Linux, and your skills include generating and reading flame graphs, checking system resource utilization, and parsing verbose log files—bonus points for familiarity with Kubernetes.
• Experience with a scripting or coding language. Whether it’s C++, Python, Go, or Bash, you should have a go-to solution for quick problem-solving and be able to navigate through our extensive code base.
• Familiarity with distributed systems and AWS/GCP. You understand how organizations deploy and maintain distributed applications and services across multiple machines and know how to analyze these systems for performance bottlenecks.
• Strong written and verbal English communication skills. Have the ability to explain technical concepts to a wide range of end-users.
• Note:Applicants from anywhere in the U.S. are welcome to apply, but must be available to work duringEastern Standard Time (EST) business hours.

SingleStore delivers a cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv. 

Consistent with our commitment to diversity & inclusion, we value individuals who can work on diverse teams and with a diverse range of people.

Please note that SingleStore’s COVID-19 vaccination policy requires that team members in the United States be up to date with the current CDC guidelines for their vaccinations with one of the United States FDA-approved vaccine options to meet in person for SingleStore business or to work from one of our U.S. office locations. [It is expected that this will be a requirement for this role]. If an exemption and/or accommodation to our vaccination policy is requested, a member of the Human Resources department will be available to begin the interactive accommodation process.

To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

#li-remote

SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses. 

Our benefits package for this role includes stock options, flexible paid time off, monthly three-day weekends, 14 weeks of fully-paid gender-neutral parental leave, fertility and adoption assistance, mental health counseling, 401(k) retirement plan, and rich health insurance offerings—including medical, dental, vision and life and disability insurance. 

SingleStore’s base salary range for this role, if based in California, Colorado, Washington, or New York City, is: $92,000 - $152,000 USD per year

For candidates residing in California, please see ourCalifornia Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see ourEEA, UK, and Swiss Recruitment Privacy Notice.