Virtual Design Sales Consultants, Project Team

About Wayfair:
Wayfair and its collection of brands is looking for creative, driven, empathetic, entrepreneurial design sales consultants to help grow one of our newest teams. This virtual role will be responsible for helping customers create and envision a home they would love and recommend products that meet their individual budget, style and space.

What You’ll Do:

• Achieve Sales and Design Goals: Conduct virtual design consultations to meet sales, design, and productivity targets in alignment with Wayfair’s Sales KPIs
• Use Multiple Tools: Navigate multiple software applications and tools to provide recommendations based on customers' budget, style, and space
• Create Designs: Develop designs using tools for moodboards, 2D floor plans, product lists, and style inspiration
• Manage CRM: Track and manage customer interactions using Salesforce CRM.
• Provide Expertise: Utilize sales and interior design knowledge to guide customers through design decisions and purchases
• Stay Updated: Keep informed about design trends and marketplace updates to assist customers with product features, style coordination, and sample requests.
• Manage Time Efficiently: Prioritize customer experience while managing your time effectively
• Ask Key Questions: Ask relevant probing questions to offer complete sales solutions tailored to customer needs
• Maintain Professionalism: Demonstrate a positive and professional attitude with all customers and team members
• Contribute Ideas: Share innovative ideas to improve team operations.
• Adapt to Change: Work in a dynamic environment with frequent updates to products, promotions, and operations
• Continuous Learning: Participate in training on offerings, software, processes, and customizations

What You’ll Need (Required):

• Remote Technology Proficiency: Experience using technology to drive business results, including virtual communication and video conferencing
• Design and Sales Experience: 2 years of sales experience required with a track record of meeting and exceeding quotas
• Education: A degree, background or certification in interior design
• Customer Service & Sales: Strong focus on delivering excellent customer service and achieving sales targets
• Design Knowledge: Understanding of basic design principles, including spatial planning, fabric selection, interior design styles, and trends
• Organizational Skills: Strong organization, self-motivation, communication, and relationship management skills
• Internet Requirements: Ability to maintain a hardwired internet connection with speeds of 25+ Mbps download and 5+ Mbps upload for voice and web traffic (no WiFi)
• Adaptability: Proven ability to succeed in a fast-paced and evolving environment
• Team Collaboration: Ability to contribute to the success of team members and collaborate effectively
• Workspace: Dedicated private workspace (Wayfair provides necessary computer equipment)
• Technical Proficiency: Proficiency in Google and Microsoft Office applications and the ability to learn new business systems

What We’d Love (Preferred Qualifications):

• Sales Experience: 4+ years of sales experience preferred
• Design Sales Experience: 2-4 years experience in design-related sales
• Interior Design Experience: 1 year of interior design experience preferred
• Education: Bachelor’s degree or college diploma equivalent

Perks:

• Steady Customer Flow: Receive a continuous stream of customers without the need for sales, marketing, or commuting
• Insurance: Wayfair offers health, vision, and dental insurance coverage starting on Day 1 
• 401(k): Wayfair offers 401K with company match up to 4%
• Employee Discounts: You’ll receive a dynamic Wayfair discount for use on items you wish to purchase for your own space
• Time Off Options: You will begin to accrue paid time off immediately, 7 Paid Federal Holidays, 1 Floating Holiday, Paid/Unpaid Parental Leave Options, and more
• Tuition Reimbursement: Full-Time Employees who have worked at Wayfair for at least six months are eligible to receive tuition reimbursement for pre-approved courses from an accredited, post-secondary institution up to a maximum of $5,250 per year
• Collaborative and Inclusive Environment: Enjoy a collaborative work environment and team culture

Sales Contests: Participate in regular sales contests for extra earning potential

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Product Design Manager, joining our Design team.

Design is at the forefront of everything we do. As a Product Design Manager you will have the chance to help build, coach, and mentor a quickly growing and highly skilled group of designers. In this role you will envision how people experience our products and bring that vision to life with a deep knowledge of working within a diverse team (design, engineering, and product management) also taking responsibility for the entire design process from initial research, ideation, conceptualization, and design, to testing and validation.

What you need to be successful:

• You have experience developing designers’ skills and careers.
• You excel at motivating and inspiring people to do their best work.
• You have experience recruiting and building product design teams.
• Demonstrates an elevated and expanded expertise in their role and best practices.
• Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• An impressive portfolio showcasing a clear understanding of simplicity, typography, interactions and product design.
• An understanding and appreciation of the practice of design iteration by always experimenting, evaluating and learning.
• Proven experience of advocacy for the customer and applying user research insights to your design.
• Effectively prioritizing and delivering their role's expected outcomes and proactively assisting colleagues where needed to help the team's success.
• Contribution in order to keep work from the team consistent with the whole customer experience and designed with the customers' high-level goals and needs.
• Collaboration with product managers, engineers, and cross-functional stakeholders to understand requirements and provide creative, thoughtful solutions.
• A kind, empathic and patient person.
• Someone who loves working with people and solving problems with them.
• One who cares deeply about diversity and inclusion.
• Fluent written and spoken English.
• It's not required to have experience working remotely, but considered a plus.

In this role, you will:

• Manage a quickly growing and business-critical team.
• Contribute to hiring and retaining product designers; help to shape the team culture.
• Ability to provide clear feedback and direction to designers on your team without being overly prescriptive.
• Increase the level of team maturity. Mentor and inspire, give and seek feedback in order to continually raise our bar for quality.
• Make strategic design and user-experience decisions related to core, as well as new functions and features.
• Identify what is needed for each design phase.
• Contributes actively for the execution of cross-area projects.
• Partner with Product Managers and Engineers to generate ideas and viable solutions.
• Work directly with the engineering teams to implement new features and iterations and ensure quality standards are met.
• Have a keen ability to create work under minimal supervision and package and present solutions to the broader creative team. Quickly and superbly.
• Contribute to creating and maintaining our design system, participate in team critiques and reviews, assist in user research, organize customer events and design workshops.
• Drive yourself and your peers to deliver the best quality of work, pixel-perfect in every way while embracing and encouraging new methods and ways of working.
• Help the organization understand the needs, challenges, and wishes of customers today and in the future.
• Collaborate on project briefs and scoping.
• Improve existing design solutions while also continuing to evolve our brand language.

Practicals

• You'll report to: Director of Design
• Team: Design
• Location: Anywhere in the World
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $75,300 USD to $135,550 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

1. (async) Profile review
2. Interview with recruiter
3. Interview with a Manager
4. (async) Case study presentation
5. (async) Case study review
6. Team Interview 1
7. Team Interview 2
8. Offer
9. Prior employment verification check
   
   

#LI-DPN

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an experienced, passionate educator to join our team as a Math Curriculum Designer. In this role, you'll lend your specialized knowledge and expertise in K–12 math education to help the curriculum design team craft exceptional learning experiences for elementary and early secondary students. Your strong writing skills, creative problem solving, educational insights, and commitment to quality will make personalized learning a reality for millions of students. #LI-FA1

This is a full-time remote position for candidates located in the United States. #LI-REMOTE

WHAT YOU’LL BE DOING

• Design creative, engaging, interactive activities both online and in print
• Write rigorous and mathematically correct content
• Consult with other curriculum designers to ensure content is age-appropriate and meets educational objectives
• Collaborate with visual designers, curriculum managers, and company leaders to determine appropriate instructional approaches
• Research and apply content requirements across many states
• Develop and manage project plans to create and deliver high-quality math content
• Ensure all project milestones are achieved within set deadlines

WHAT WE’RE LOOKING FOR 

• Bachelor's degree in a math or education-related field required - advanced degree preferred
• K–12 math teaching experience - experience as math coach or math supervisor preferred
• Excellent writing ability
• Experience in curriculum development and instructional design
• Can-do attitude with an openness to others' ideas
• Highly self-motivated and efficient with superb attention to detail

WHAT TO INCLUDE IN YOUR APPLICATION

• Your resume
• A cover letter under 600 words that addresses the following questions: What are some challenges in developing online math content for students in grades K-12? How might your background and skill set help you address those challenges?

The Role

The Design team at Addepar shapes investment professionals’ digital experiences. By designing and delivering intuitive, easy-to-use products, we help investment professionals grow their businesses and offer outstanding services to their clients. We take an agile, high-growth approach and champion a client-centered work environment with a focus on constructive feedback and collaboration.

We are looking for a Product Design Manager for our client reporting and billing offerings. With our products today, wealth managers can design and deliver fully customized, branded reports, tailor fee structures based on the portfolios, and streamline client engagement operations. This enables wealth managers to provide superior, personalized financial advice to their end-clients with even the most sophisticated portfolios and build long-lasting, trusted relationships.

This role will be leading a team of product designers, driving the design transformation of our existing best-in-class products hands-on in close collaboration with product and engineering partners, and taking the user experience to the next level with intuitive and scalable workflows, enterprise-grade permission features, and adoption of our modern design system, Addepar Design Language.

What You’ll Do

• Provide design vision and thought leadership for Addepar’s reporting and billing products, advised by user research and data. Champion our clients.
• Partner with product management, engineering leads, and other internal collaborators to align on objectives, product strategies, solutions, development processes, and design deliverables. Achieve business outcomes.
• Triage design needs across multiple workstreams. Set and communicate priorities to your team. Be accountable.
• Build and manage a diverse team of product designers that consistently delivers.
• Lead, empower, and mentor product designers on the team to do their best work. Regularly provide constructive critique and introduce learning opportunities. Encourage growth.
• Collaborate with the design system team and design leads across Addepar's platform to ensure a cohesive end-to-end client experience that embody our brand.
• Be a driver and contributor to strategic design initiatives. Work with other design leads to improve and scale existing design patterns, rituals, and tools. Cultivate a culture of design excellence.
• Seek out and adopt feedback from your peers, reports, collaborators, and cross-functional leadership.

Who You Are

• 7+ years of experience working in the field of Product Design, Interaction Design, or UX Design.
• 1+ year of experience leading and managing a team.
• A portfolio showcasing strong user-centered design practices, product thinking, and design fundamentals.
• Proven records of driving design and development team through successful product launches and continuous improvements.
• Experienced in designing web SaaS products for multi-faceted user base across a variety of segments, from small business to large enterprise.
• Passion for building a happy, impactful design team.
• Passion for systematic, modularized design solutions and practical problem solving.
• Ability to think big pictures and plan for long-term product transformation.
• Exceptional communication, presentations, collaboration, and partnership building skills.
• Proficient in using Figma, our preferred design and prototyping tool.

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an enthusiastic individual passionate about providing educators with engaging and relevant professional development. #LI-DE

As a Professional Development Designer, you will create and write professional development resources for our team of specialists to use with teachers and administrators around the globe. #LI-REMOTE

We are looking for a compelling storyteller and exceptional writer who is creative and organized and wants to be part of a collaborative, high-energy team. Additionally, our ideal candidate has extensive experience creating and delivering professional development for educators.

This is a full-time remote position for candidates within the United States. 

WHAT YOU'LL BE DOING

• Write and design professional development and supporting materials
• Collaborate with marketing in the development of PD marketing collateral
• Partner with Professional Learning leaders to evaluate and improve PD offerings
• Collaborate with product and engineering teams to ensure demo accounts meet the team’s needs
• Periodically deliver high-quality virtual and in-person professional development to teachers and administrators– up to 10% possible travel

WHAT WE'RE LOOKING FOR

• BA/BS degree
• K-12 teaching experience 
• 5+ years of experience in a role where creating and delivering professional development to k-12 educators was the primary focus
• Exceptional writing and presentation skills
• Experience supporting core curriculum and assessment adoptions strongly preferred
• Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude
• Organized, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish
• Ability to work both independently and as part of a team
• Self-starter and quick learner with a passion for improving education through technology
• Experience with Google Docs, Sheets, and Slides

Overview

About the Role - We are looking for a Conversation Designer who is passionate about developing and improving the customer experience across chatbots, voice, and other automated channels. You’ll solve complex interaction issues for multiple customer and business users engaging with Care across conversational UI channels.

About the Team -Our CX team provides high quality care to our customer, shopper, and retailer communities. We are at the center of innovation in our organization, and work with a lot of cross-functional partners to move initiatives forward. 

About the Job 

• Craft high-level and detailed conversational scripts to effectively communicate chat and voice interaction
• Build and implement solutions utilizing generative AI 
• Leverage customer data to identify pain points and opportunities to improve experiences
• Participate in peer reviews of content created by other team members
• Document consumable insights to inform changes/additions to IVA flows and socialize with key stakeholders and executive audiences
• Work with our Process, Legal, Product, Brand, and Engineering teams to identify and manage customer experience gaps and improvements
• Conduct user acceptance testing regularly to ensure conversations and platforms are performing as expected
• Develop and foster relationships across partnered teams to optimize delivery of solutions for customers
• Build a deep understanding of the Instacart platform, culture, audiences, and processes

About You

Minimum Qualifications

• At least one year of practical experience in a Conversation Design role
• Bachelor's degree in Human-Computer Interaction, UX writing, technical writing, information technology, communications technology, or related discipline
• Solid writing and editing skills
• Proven ability to author supportive and engaging content for Conversational channels
• Ability to  match brand voice, tone, business requirements, and goals
• Demonstrated skill in simplifying technical content for user understanding
• Strong technical aptitude - comfortable learning any software product
• Technical knowledge of the fundamentals of conversation, e.g. Cooperative Principle, turn-taking, cognitive load, pragmatics

Preferred Qualifications

• Experience with Conversation Designer, Dialogflow, Solvvy, Forethought, or other CUI and VUI authoring tools 
• Experience with generative AI principles
• Knowledgeable about linguistic norms of speech, writing, conversation, and communication
• Understanding of and appreciation for best-in-class customer experience
• Ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
• Flexible and self-motivator mindset - ready to move fast and adapt continuously to a rapidly scaling culture, and own the work you do

As Squarespace's first full-time Conversation Designer, you'll oversee the content in our Support Assistant chatbot. Our conversational AI strategy is in an exciting early stage, and there's a lot of room to take ownership, bring your expertise, and implement changes. You'll create conversation flows in DialogFlow, help design automated self-service actions, and fine-tune how we integrate generative AI into the experience.

You're perfect for this role if you're a content strategist who takes end-to-end responsibility for complex projects, has a team-oriented mindset, and cares for the details in every string of text. You can cut through the AI industry hype and extract what's useful for our customers.

You'll sit within the Customer Operations Content team alongside knowledge base and internal content writers. You will report to the Senior Content Team Manager and can work remote in select US states or in our New York office.

You'll Get To...

• Manage conversation design for our support chatbot built in DialogFlow, from research to implementation.
• Experiment with new conversation flow ideas and process improvements.
• Use analytics, support volume trends, and AI training tools to identify and close gaps in the automated support experience.
• Play a key role in integrating generative AI, enhancing the bot with self-service actions, and scaling automated support into new channels and languages.
• Stay informed of new Squarespace product and policy changes, so you can train the chatbot on the latest information.
• Design solutions to ensure the scalability and reliability of the chatbot's library of content.
• Delegate bot maintenance tasks to KB writers and other teammates.
• Coordinate your own projects and cross-functional work using Jira.
• Provide vision, expertise, and influence about conversation design decisions.
• Collaborate with Help Experience Product/Engineering/Design, KB writers, and Customer Operations leaders.

Who We're Looking For

• 2+ years of experience as a conversation designer, prompt engineer, or a similar role
• 3+ years of additional relevant experience, which can include either:
  • Technical writing or UX writing
  • Product design or UX design
  • Systems administration (Zendesk or CRM)
• Experience creating customer flows using chatbots and other automated support tools
• Experience with DialogFlow or comparable language/intent chatbot builders, such as GCP, Azure, or Amazon Lex
• Applied knowledge of conversation design and support content strategy principles
• Understanding of NLP, training ML models, and payloads
• Understanding and points of view on implementing generative AI for support automation
• Experience with collaboration and project management tools like JIRA and Figma
• Experience using metrics to influence your work and assess outcomes
• Experience leading projects through collaboration and technical consultation.
• Plus: Familiarity with JSON and the basics of a state machine
• Plus: Experience with Zendesk
• Plus: Experience with Figma
• Plus: Experience in customer support or other customer-facing roles

How to apply

• Submit a portfolio with examples of past work. Your portfolio should highlight your experience creating and writing for automated or conversational support experiences.
• Please upload a cover letter.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $72,500 - $127,650 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

You will: 

• Design effective, innovative, and delightful conversational experiences using user-centric design methodologies
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap
• Review and provide feedback on other designer’s work. Prioritize design work to meet project goals and deadlines
• Lead design workshops and conduct user research where appropriate, to tie insights to business results
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns
• Define the intent portfolio for natural language understanding and how it maps in the conversation designs
• Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps
• Write copy suitable for automated conversations in the messaging medium
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals
• Create and evangelize conversation design best practice standards, reusable design patterns and processes
• Contribute to the team’s conversational design system
• Collaborate with project managers, optimization managers, bot developers, and bot tuners to execute on bot implementation
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

You have:

• Advanced experience in bot strategy, conversation design and optimization. Can produce a portfolio of example work
• 5+ total years of related experience
• 2+ years in Conversation Design, or 3+ years in a UX-related role
• Exceptional written and verbal communication skills, having presented design thought leadership to diverse audiences, from client executives to technical team members 
• Knowledge of Natural Language Understanding technologies and platforms such as Dialogflow, Watson, LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages and disadvantages are of each
• We consider diverse backgrounds - you may be a UX designer with a knack for language, or a Communications/Linguistics major with a knack for design thinking, or a game designer with experience on dialogue systems, etc. 
• Contact center and/or customer service experience a plus
• Design team management experience or strong interest to gain design management experience
• Bachelor’s Degree in design, human-computer interaction (HCI), or equivalent professional experience

Benefits: 

• Health: medical and mental.
• Time away: vacation, holidays, and care days.
• Financial: Superannuation, ESPP and group life insurance.
• Family: parental leave.
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.