About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

The Senior Manager, Partner Operations will support our partners broadly across the team on operational tasks related to contract onboarding, marketing approvals, deal registration and task management for deeper partner engagements.  In this role you will provide program oversight, support and leadership working closely with our sales leaders to drive our GTM initiatives. This role will drive business-critical initiatives to improve the performance and efficiency of the Acquia teams across all global regions and provide vital sales metrics insights, in-depth business analytics, and structured recommendations to the leadership team. The ideal candidate is a leader with strong analytical skills, excellent professional communication skills, and the ability to build trust with senior sales executives

Responsibilities

• Provide thought leadership, perform business analysis, and support execution of high-impact strategic projects and mission-critical initiatives
• Partner Engagement Support: Support sales and partners in providing cross-functional visibility into partner deal execution (e.g. communicating and tracking follow-ups) and coordinating demos and other logistics for larger engagements as needed.
• Conduct research and provide value-added, data-supported recommendations for strategic growth initiatives
• Partner Onboarding & Enablement: responsible for partner onboarding & enablement of Acquia's tools and solutions, help with Third-Party Assessments and non-disclosure agreements as needed.
• Deal Execution: Where needed, the POM will work with BD & Legal to ensure proper execution of agreements.
• Payments: Where needed, support end-to-end process of partner payments, including creating Purchase Orders and validating invoices.
• Program Management: Help track and communicate project status and progress.
• Manage partner operations rhythms across forecast & pipeline, demand generation, consumption metrics modeling, and leadership business reviews (QBRs)
• Provide effective analytics and data-driven insights on partner performance, benchmarks, and tracking of critical KPIs
• Analyze the team's performance data, proactively review and identify leading and lagging indicators, and create multi-level dashboards to improve efficiency and profitability
• Cultivate relationships with cross-functional teams and collaborate effectively with other organizations (Product, Sales, Finance, Marketing)
• Become a trusted advisor to the entire leadership team

Qualifications

• 5+ years of program or project management experience in Go-To-Market analytics, Sales and/or Partner Strategy & Operations.
• Strong understanding of partner ecosystem strategy, operations, management, planning, and analysis in the enterprise software and open source industry.
• Strong organizational skills with the ability to manage multiple projects simultaneously, set transparent expectations with stakeholders, and agilely respond to shifting priorities.
• Experience with Salesforce.com CRM functionalities/process and advanced modeling skills with Excel/Google sheets required
• Excellent communicator with proven ability to convey ideas and information in written and verbal form to a variety of audiences
• Endless curiosity and a desire to dive deeper into understanding the business
• Ability to demonstrate diplomatic and solution-oriented interpersonal skills with colleagues and other partners
• Strong attention to detail and organizational skills.
• Ability to distill complex problems, assess multiple viewpoints, and recommend a path forward.

Conclusion 

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Job Title: Technical Program Manager

Job Location: Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Summary: A Project Manager is a member of the Professional Services delivery team that builds and maintains applications on the Acquia Platform on behalf of customers and partners. A Project Manager is responsible for executing a project according to Acquia’s methodology.

Key responsibilities:

• Accountable for delivering successful customer projects using Acquia’s agile development methodology
• Accountable for managing change in order to meet or exceeding project goals, including budget, scope, and timeline goals
• Accountable for accurately communicating project status internally and to customers
• Accountable for providing informed and timely planning, requirements management, and training support to customers
• Accountable for project compliance with Acquia processes and methodologies
• Accountable for continuous improvement of the project management discipline in Acquia’s Professional Services 
• Ad Hoc duties as assigned

Key requirements:

• Experience in project management role within a digital/IT organization
• 6+ years of total exp
• Project Management and/or SCRUM certification
• Direct experience in a client service role
• Superior understanding of content management systems, Drupal strongly preferred
• Excellent written and verbal communication skills

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

Key responsibilities:

• Accountable for providing accurate product and platform  information, recommendations, and guidance to customers on Acquia products
• Accountable for providing high-quality, timely, written deliverables when required
• Accountable for creating an excellent customer experience through collaboration and preparation before the engagement, excellent delivery during the engagement, and a successful handoff after the engagement
• Accountable for increasing customer’s knowledge and understanding on using the platform and product 
• Manage multiple customer engagements at once, with detailed records and timely responses
• Ad Hoc duties as assigned
• Ability to shift time to accommodate customer and internal time zone considerations as needed

Key requirements:

Prior experience in a consulting, project management, or customer facing role 

• Experience with and interest in the business side of implementations from small to large scale
• Experience with the principles and best practices of software product ownership
• Desire to learn how technology transforms business
• Exceptional interpersonal and communication skills, including excellent written and verbal English communication skills
• Exceptional troubleshooting and problem-solving capabilities
• Highly organized with attention to detail
• Flexible and able to deal with shifting priorities as customer needs change
• Desire to learn and adapt to new applications and frameworks, and eager to work on exciting and innovative technologies
  
  

Nice to have:

• DAM experience
• Marketing software experience
• Project Management experience

Conclusion 

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

About the role:

Acquia is seeking a Senior Salesforce Administrator to join the Enterprise Business Systems Team in the Information Technology department. This position will play a pivotal role in continuing to enhance the Salesforce experience of Acquia’s users.

As the Senior Salesforce Administrator you will:

• Serve as a subject matter expert and systems administrator for Salesforce
• Be responsible for the day-to-day configurations, support, maintenance and improvement of Salesforce
• Manage new and existing Salesforce integrations
• Work closely with functional leaders to translate business needs into a recommended design for development
• Implement declarative development solutions to meet business user requirements; work with development team as needed to implement code solutions
• Log, track, prioritize, manage and document issues, bugs, enhancement and feature requests in ticketing system
• Work closely with team members to share best practices, lessons learned, solution details, etc. to help continue growing the team’s knowledge of Salesforce

Minimum Qualifications:

• 5-9 years of experience working as a Salesforce Administrator
• Salesforce Advanced Administrator Certification
• Experience troubleshooting and implementing automations such as process builder and flow
• Experience with Sales Cloud, CPQ, and Service Cloud
• Understanding of products and price books
• Experience supporting, designing, and developing Salesforce in an enterprise environment
• Proven track record of understanding complex business requirements
• Experience integrating and configuring managed packages and API integrations such as Intacct, Gainsight, Conga, Mavenlink, etc.
• Ability to support stakeholders throughout the software development lifecycle
• Ability to create test scripts for User Acceptance Testing (UAT) as new features are deployed
• Understanding of deployment best practices, including documenting user acceptance tests/sign offs to ensure the quality of developed solutions prior to production deployment
• Deep understanding of business processes as they relate to the Salesforce application
• Comfortable with APEX code (our goal is to have minimal APEX used)

About You:

You are dependable, reliable, and able to work independently or as a member of a team. You are a self-starter who thrives in a fast-paced environment and unpredictable work environment. You possess strong problem solving abilities, initiative, and the ability to thrive under pressure. Your communication and interpersonal skills are exceptional.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

We are looking for a highly motivated, collaborative, and engagedPartner Enablement Specialistto help us continue to build a great Partner Ecosystem.  This role requires a strategic thinker with a good understanding of how partner operations function, cross-functional collaboration, and a proven track record of delivering results in a fast-paced scale-up environment. You will be a key player as part of our Partner Operations team.

IN THIS ROLE YOU WILL

• Develop, facilitate and execute a multi-tiered product enablement strategy for a Partner audience including follow-up and reinforcement as needed.
• Deliver enablement via our network of partners including participation in our quarterly boot camps.  Serve as an in-house resource, provide feedback, and certify new partners for successful independent interactions with buyers
• Partner with Product, Product Marketing and Marketing teams to understand key capabilities to highlight to our partners.
• Project manage and/or create product related enablement assets to live in our Partner Portal
• Design and develop creative training solutions including, but not limited to, interactive instructor-led training courses, elearning and blended learning modules, and all related materials and resources
• Refine existing partner curriculum in alignment with evolving business priorities
• Maintain process for product certifications to be completed by our partner audience
• Create and refine a data driven, analytic framework to identify gaps and evaluate the success of our partners.
• Help in the management of our Partner Portal, Salesforce and other tools used as part of our Partner Program (internal and external).

REQUIRED EXPERIENCE, COMPETENCIES AND BEHAVIORS

• Bachelors or advanced degree
• 3+ years’ experience in sales, sales training, or partner operations, preferably for high tech organizations with the demonstrated ability to transfer skills and knowledge to a group and/or individual
• Polished training facilitation skills and expertise.  Experience creating partner enablement assets is a plus.
• Strong understanding of partner / channel operations and processes and techniques utilized by both digital agencies and professional services organizations.
• Strong meeting management and group facilitation skills.  Ability to structure small and large group meetings to achieve pre-defined objectives
• High competency in the following areas: highly collaborative, strong oral and verbal communication, ability to create polished enablement presentations and assets, attention to detail, planning, process and project management, effective decision making, results-oriented, ability to work under pressure and with tight deadlines
• Familiarity with eLearning authoring tools such as Articulate360, Learning Management Systems, and Salesforce a plus
• Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Proactive and innovative mindset that constantly seeks opportunities to enhance processes and workflows internally that will benefit our partners and internal teams.
• Analytical mindset, with the ability to gather and analyze data to drive decisions, insights, and improvements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

Acquia is seeking a Leader of Account Management to oversee a group of Account Managers who support and drive revenue with our existing customers. This role requires cross-functional work to advocate for customers, becoming their voice internally to help escalate and solve issues. This role also requires strong client collaboration to understand their business priorities and help them achieve success. 

Responsibilities:

• Manage and lead a team of 4-6 Account Managers to successfully own and develop their accounts, and grow the overall book of business 
• Report on team metrics (activity & pipeline) and provide forecasting to Leadership
• As a member of the Leadership team, contribute to the overall growth and success of the Company
• Collaborate cross-functionally with various teams including: Acquia’s Field Sales, Solutions Engineering, Customer Success, Product, Support and Professional Services to ensure a positive customer experience and customer growth
• Develop and implement internal processes to create seamless management of accounts and measurements of team performance while decreasing roadblocks
• Foster the creation and assignment of upselling and retention goals

Qualifications:

• 2-3 years relevant industry experience
• 3-4 years of account management experience
• Experience managing a pipeline and forecasting sales
• Experience with both renewal and expansion preferred 
• Leader experience is a plus
• Excellent written/verbal skills
• Ability to think strategically and bring structure to team
• Align with Company priorities and devise departmental annual and quarterly goals
• Motivates team and  keeps them focused on highest priorities
• Ability to travel

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

Does the challenge of finding security flaws in custom application code get your mind racing? Can you think like an attacker to misuse and break cloud services? Do you have an interest in compliance and simplifying the process for achieving it? Join Acquia and help enhance the security of the largest sites and brands on the planet, whose Drupal apps are powered by our PaaS platform and SaaS services built on top of many thousands of AWS EC2 instances.

Job Responsibilities:

• Be a Security Champion in an agile Security Engineering team owning and operating the services you build
• Research, specify, and test cloud hosting architectures leveraging your web, database, and OS knowledge
• Debug the toughest distributed systems production issues

Skills:

• 2-6 years of related experience
• Cloud security and compliance experience using AWS (e.g., Firewalls, IDS/IPS systems, DDOS prevention and PCI-DSS, HIPAA, FedRAMP, etc.)
• Strong software development background using any general programming language
• Understanding of Kubernetes
• Passion for websites and website delivery architecture
• Deep, working knowledge of LAMP stack--OS, web server, and database systems (Linux, Apache, and MySQL preferred)
• Linux packages (e.g., Debian or RPM packages); RHEL and Ubuntu experience
• Networking (e.g., TCP/IP, Routing, DNS, load balancing, HTTP caching, clustering, VPN, etc.)
• Holistic understanding of the Internet and hosting from the network layer up through the application layer.
• Excellent organizational and communication skills, both verbal and written
• BS in Computer Science or equivalent experience
• Ability to work effectively across multiple teams and drive results

Preferred Qualifications: 

• Software development using Python or Go
• Experience with threat modeling, especially for web application and web APIs
• Configuration management (e.g., Terraform, CloudFormation, etc.)
• Containerization:  Docker, LXC, etc.
• Kubernetes: Hands-on, working experience securing K8s deployments according to “hard multi-tenancy” guidelines and methods.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

Key responsibilities:

• Manage multiple sales opportunities through a structured sales plan, efficiently managing cost of sale and optimizing the close rate of deals worked.  
• Qualify PS opportunities based on Customer’s identified pain, “after scenarios,” positive business outcomes and required capabilities.  Work with SA and Sales to clarify these items where needed. 
• Evaluate client architectural models and perform/drive in-depth analysis of systems, data flows processes, and architectural trade-offs
• Qualify PS opportunities based on Customer’s identified pain, “after scenarios,” positive business outcomes and required capabilities.  Work with SA and Sales to clarify these items where needed. 
• Elaborate assumptions and capabilities required from a PS estimate. 
• Work with customers to define solution roadmap, identify and prioritize potential engagements, and clearly state minimum viable product.  
• Create proposal assets summing PS proposed engagement and Acquia products used, including solution summary and benefits, timeline, resource profile, assumptions, and cost. Assist Sales in compiling proposal documents. 
• Provide sales support to achieve business and technical win
• Help manage forecast of PS resource needs related to new customer pipeline opportunities, communicating with PS Delivery and Operations. 
• Create Statements of Work summarizing PS client opportunity and review with PS Delivery
• Manage handover of PS Solutions to PS Delivery team
• Engage with senior client business stakeholders and technology teams, understanding current state architecture and future state requirements, to correlate business value with technical solutions 
• Develop technology metrics and/or supporting data that provides a diagnostic view of current state and drives future state changes.
• Develop understanding of business processes, strategy, and long term thinking, to help evaluate current and drive future state architectural models. 
• Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
• Continuously innovate and improve processes in an effort to optimize program efficiencies.
• Ad Hoc duties as assigned

Key requirements:

• Experience working with Drupal is a must.
• Excellent systems documentation and architecture diagram skills with thorough understanding of systems architecture, engineering, administration, configuration, troubleshooting, performance tuning, preventative maintenance and security procedures
• Demonstrated success in creating/maintaining relationships with senior technical leaders.
• Demonstrated ability to translate requirements into recommended solutions for implementation team with full risk assessment

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

The Manager, Business Development is responsible for developing and running a team that works closely with the sales team to drive the growth of Acquia products from new and existing accounts. The focus will be on coaching Outbound business development representatives, maximizing lead qualification and conversation rates while mentoring the team to ensure they are hitting and excelling key performance metrics. The successful candidate must be able to clearly understand and articulate the Acquia servicing value proposition. The Manager, Business Development will work closely with the sales organization to collaborate, develop plans, and share feedback on marketing campaign effectiveness. Good business judgment and skills will be crucial, as this position will require interaction with prospective customers and senior level management.

Responsibilities

• Manage a team of Outbound Business Development Representatives
• Responsible for successfully leading a team to goal achievement of appointment setting, opportunities, and revenue targets
• Participates as a team member in strategic and tactical planning for the organization
• Responsible for coaching, performance management and career development of the team
• Implements and maintains sales best practices
• Contributes to the development and implementation of rules of engagement as well as policies, procedures and programs
• Responsible for hiring, training and ramp-up of new team members
• Manages performance metrics for team members
• Drives exhaustive lead penetration, high activity standards and pipeline management
• Develops, maintains monthly, quarterly team forecasts and reporting
• Arranges on-going product and competitive trainings
• Supports all tactical management functions
• Suggests improvement to optimize lead qualification process
• Work closely with sales team
• Perform research and intelligence gathering on prospects
• Extend/deepen relationships with customers to further qualify and penetrate accounts and articulate the Acquia message
• Report on team performance by identifying and implementing actions needed for achievement of goals

Qualifications

• Bachelor’s Degree 
• 1-3+ years of relevant, transferable and previous management experience (e.g., inside sales, outbound market research) working closely with a sales team
• Prior enterprise software experience is a plus
• High energy, results oriented, driven professional
• Demonstrated skills mentoring, training and providing feedback
• Excellent business judgment
• Ability to prioritize effectively and work independently
• Ability to work in teams to develop strategies and action plans, and to share results
• Knowledge of technical marketplace and IT organizational structures
• Comfortable interacting with potential clients on the telephone and over email
• Desirable applicants will have knowledge of sales and sales process and familiarity with a CRM Reward

Conclusion 

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquiais positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

About the role:

Acquia is seeking a Principal Salesforce Administrator to join the Enterprise Business Systems Team in the Information Technology department. This position will play a pivotal role in continuing to enhance the Salesforce experience of Acquia’s users.

As the Principal Salesforce Administrator you will:

• Serve as a subject matter expert and systems administrator for Salesforce
• Be responsible for the day-to-day configurations, support, maintenance and improvement of Salesforce
• Manage new and existing Salesforce integrations
• Work closely with functional leaders to translate business needs into a recommended design for development
• Implement declarative development solutions to meet business user requirements; work with development team as needed to implement code solutions
• Log, track, prioritize, manage and document issues, bugs, enhancement and feature requests in ticketing system
• Work closely with team members to share best practices, lessons learned, solution details, etc. to help continue growing the team’s knowledge of Salesforce

Minimum Qualifications:

• 8-13 years of experience working as a Salesforce Administrator
• Salesforce Advanced Administrator Certification
• Salesforce Service Cloud Consultant Certification
• Experience supporting, designing, and developing Salesforce in an enterprise environment
• Proven track record of understanding complex business requirements
• Experience troubleshooting and implementing automations such as process builder and flow
• Understanding of CPQ, products and price books
• Experience integrating and configuring managed packages and API integrations such as Intacct, Gainsight, Conga, Mavenlink, etc.
• Ability to support stakeholders throughout the software development lifecycle
• Ability to create test scripts for User Acceptance Testing (UAT) as new features are deployed
• Understanding of deployment best practices, including documenting user acceptance tests/sign offs to ensure the quality of developed solutions prior to production deployment
• Deep understanding of business processes as they relate to the Salesforce application
• Comfortable with APEX code (our goal is to have minimal APEX used)
• Background in consulting is a plus

About You:

You are dependable, reliable, and able to work independently or as a member of a team. You are a self-starter who thrives in a fast-paced environment and unpredictable work environment. You possess strong problem solving abilities, initiative, and the ability to thrive under pressure. Your communication and interpersonal skills are exceptional.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

We are seeking an experienced Staff Software Engineer with strong technical skills to join our team to enhance and build robust software used to engage customers through our marketing cloud platform.

As a Staff Software Engineer, you will:

• Be a leader and mentor to the local team
• Partner with other distributed, agile team members to build beautiful and powerful data pipelines, data stores and applications
• Build metadata driven solutions that are reusable and highly configurable
• Automate testing and deployment in Snowflake across AWS, Azure and GCP
• Write and mentor in clean, SOLID, and testable code
• Participate in peer code reviews
• Design modules using industry proven best practices and present it to the team
• Take complete ownership of the modules
• Work on our fully Cloud-based infrastructure developing far reaching modules that have scalability and availability at their core

Skills:

• Expert with hands-on experience of 6-10 years in Snowflake, SQL, data pipelines, data modeling and query optimization
• 4-5 years development experience with Java
• Strong hands-on experience building and operating distributed systems and/or service oriented architectures
• Experience with Agile (e.g. Scrum) and ​TDD
• Strong working experience with Git
• Familiarity with principles of domain-driven design,  clean code best practices, SOLID principles.
• Strong understanding of API design and REST fundamentals
• Knowledge of software testing best practices (unit testing, integration testing, functional testing, etc)
• Experience with big data analytics or real time analytics solutions is preferred

Additional Advantages:

• Experience with high volume data pipelines e.g. Spark, Kafka, Hive
• Hands-on Cloud hosting experience (AWS, GCP, Azure)
• Experience with Infra as Code like Terraform
• Snowflake certification
• Experience with Jenkins and Jenkins Pipelines

Must be available during normal US EST business hours and for a minimum of 40 hours a week.Part of the interview process includes a programming and technical assessment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia 

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

About the role

Acquia is seeking a seasoned Senior Marketing Analyst responsible for turning data into actionable insights that drive marketing strategies and decision-making. You will analyze campaign performance, customer behavior, and market trends to identify opportunities for optimization and growth. This role is critical to ensuring data-driven marketing that maximizes ROI and enhances customer engagement. 

What you’ll be doing

• Collect and analyze marketing data from various sources including CRM, web analytics, marketing automation platform, etc) to assess the performance of marketing campaigns and initiatives and determine the impact of marketing activities on sales performance
• Develop dashboards and reports to provide real-time insights into key marketing KPIs, including lead generation, funnel performance, customer acquisition costs, and campaign ROI and standardize methodology for reporting
• Support marketing optimization efforts by identifying trends, patterns, and areas for improvement across campaigns and channels
• Collaborate with the marketing team to measure and improve the effectiveness of lead generation, email marketing, social media, content marketing, and other campaigns
• Conduct customer behavior analysis to provide insights into segmentation, targeting, and personalization opportunities.
• Assist in the development and maintenance of marketing models, such as lead scoring and attribution models
• Monitor competitive landscape and market trends to provide context and strategic recommendations to the broader marketing team
• Ensure data accuracy and integrity across marketing tools and databases

Requirements

• 5+ years of experience in a marketing or data analyst role in a SaaS company
• Bachelor’s degree in Marketing, Data Analytics, Statistics, or related field
• Proficiency in marketing analytics, automation and orchestration tools including Google Analytics, Domo, Salesforce Marketing Cloud and CRM, Openprise, 6Sense, etc. and hands on experience integrating these systems with other technologies
• Strong analytical skills with the ability to interpret complex data sets
• Clear understanding of marketing funnel and sales lifecycle metrics and conversion optimization
• Attention to detail and a high level of accuracy in reporting and data analysis.
• Excellent communication skills with the ability to translate data into actionable insights for non-technical stakeholders.
• Team player, fast learner

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

You’re someone who demonstrates:

• Passion for the web, open-source, and genuinely helping others
• A core understanding of your role, responsibilities, and the common purpose of the team within the company
• A teamwork mindset: Acknowledging and appreciating others’ efforts, contributions, and compromises is a priority for you. You have respect for team decisions.
• Courage: You care more about doing the right thing, even when it’s hard, than being right.
• Integrity: Acquia's core values and behaviors are aligned with yours

What you’ll be doing:

• Assisting customers by addressing and resolving their data and/or product interface challenges
• Using your problem-solving, critical thinking, and multitasking skills to provide a world-class support experience
• Creating and updating team Knowledge-Base articles, Troubleshooting Guides, FAQ’s, and other support-related collateral
• Maintaining a detailed understanding of our product architecture, technical components, and application functionality
• Developing leadership skills through your curiosity, ownership of issues, mentoring, and courage to challenge the status quo

Requirements:

• Experience: Minimum of 3 years in a technical support organization or similar
  • Exposure to SaaS products, cloud technologies, and technical troubleshooting is a plus
• Technical Skills: Clear understanding of the LAMP stack and comfortable using the command line / bash
  • Experience in site development, PHP development, and/or demonstrable Drupal 7/10 skills is a must
• Communication Skills: Strong ability to convey information clearly, both written and verbal, to a variety of audiences, ie. technical and non-technical customers
• Interpersonal Skills: Ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions
• Problem Solving: Strong analytical and problem-solving skills, with a customer-centric approach
• Tools: Familiarity with support ticketing systems, CRM software, and other relevant tools
• Education: Bachelor’s degree preferred, ideally in Computer Science, Information Technology or Systems, or a related field

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Job Title: Technical Account Manager
Job Location: Remote India


Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Summary:

We’re looking for hardworking technical leads, TAMs or architects to bring into the emerging Digital Experience Platform (DXP) industry to advise our growing customer base.

Pivoting on your experience in digital delivery, you’ll be a catalyst for our high-value customers; from global sporting events, international news, media, healthcare and more.

As a Technical Account Manager at Acquia, you’ll have the opportunity to work across multiple accounts, technologies, projects and potentially countries; expediting your own growth and cross-pollinating solved problems between customers. You’ll work with a small portfolio of high-value customers and build strong relationships with them.

The Consultancy:

• Listen to customers. Identify their business drivers.
• Build platform strategies to achieve customer business goals.
• Consult on a wide variety of technical and strategic topics, including standard methodologies and delivery strategies with Acquia products, including cloud hosting.
• Identify business risks and technical solutions to mitigate them.
• Connect customers with other subject matter specialists within Acquia.
• Connect with customers with clarity and courtesy – verbally and in writing.
• Work with customers across media such as video calls, phone conferences, email, chat.
• Efficiently balance multiple requests from multiple customers.
• Collaborate with other global team members on technical and customer service challenges.
• Be open to occasional travel.

Your Unique Skills:

• You can communicate with partners across the business at different levels (e.g. developer vs a head of digital).
• You can translate technical discussions for non-technical audiences and vice versa.
• You can provide excellent customer service.
• When problem-solving, you can go down-the-rabbit-hole quickly and are comfortable under pressure to produce next steps.
• You can use data and insight to drive customer decision making.
• Ability to efficiently prioritize a large number of competing requests.
• Performs work with (internal and external) customer happiness in mind, while not compromising the integrity of the work.
• Excellent interpersonal, team cooperation, and communication skills.
• Listens and probes to understand, diagnose and understand what matters most to others. Values the input and insights of others.

Your Experience Required

• You have 8-12 yrs Drupal experience and a developer background with WCM/CMS.
• You’ve learned from failure and thrive with feedback.
• You’ve contributed to open source projects and participated in open source communities.
• You’ve led a delivery team, architected a solution or are an SME in a specific field.
• You’ve had exposure to enterprise or government delivery environments.

Your Character:

• You’re naturally motivated to resolve hard problems. You can jump in and own It.
• You give back more. You find ways to build and grow customers and colleagues.
• You’re autonomous and driven; committed to awesome.
• You do the right thing for your customer and by your colleagues.
• You dare to be different. You can think differently and be willing to act on it.

Preferred

• Languages Portuguese/Spanish

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Manager DXP Support
Job Location : Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Who you are…

Our ideal candidate will have a strong service background at an Enterprise level company, and as part of a Global Support organization successfully delivering 24/7 Mission Critical Coverage. 

You demonstrate outstanding interpersonal skills and align with Acquia’s core values. We’re looking for someone with a ‘can-do’ attitude who will challenge the status-quo while still ensuring that team morale remains high. This role reports to the Director of Global Support.

What you’ll focus on…

• Team Leadership: Manage, mentor, and develop a team of technical support engineers to ensure high performance and professional growth
• Customer Support: Oversee the resolution of customer issues, ensuring timely and accurate responses to support tickets, emails, and phone calls
• Performance Monitoring: Track team performance metrics, analyze data, and implement improvements to enhance efficiency and customer satisfaction
• Process Improvement: Develop and refine support processes, policies, and procedures to ensure consistency and quality in customer interactions
• Training and Development: Organize training sessions for the support team to keep them updated on product knowledge and best practices
• Escalation Management: Handle escalated customer issues, working closely with other departments to resolve complex problems
• Reporting: Prepare regular reports on support team performance, customer feedback, and key metrics for senior management
• Collaboration: Work closely with peers, Product Engineering, Cloud Operations and a multitude of teams to provide customer insights and feedback

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology or Systems, or a related field
• Experience: Minimum of 8 years in technical support, with at least 2 years in a managerial or supervisory role
• Technical Skills: Strong understanding of SaaS products, Cloud Technologies, and technical troubleshooting
• Leadership: Proven ability to lead, motivate, and develop a high-performing team
• Communication Skills: Excellent ability to convey information clearly, in both written and verbal forms, to a variety of audiences ie. technical and non-technical customers
• Problem Solving: Strong analytical and problem-solving skills, with a customer-centric approach
• Interpersonal Skills: Ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions
• Tools: Proficiency with support ticketing systems, CRM software, and other relevant tools

• Proactive: Have an idea  or notice an inefficiency? Acquia Support empowers individuals to directly improve the experience of your team and/or the customer with regular feedback.
• Flexible: Be able to work in 24x7 operating model (either of the available shift hours)
  
  

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

DXP Support Engineer 
Job Location : Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

You’re someone who demonstrates…

• Passion for the web, open-source, and genuinely helping others
• A core understanding of your role, responsibilities, and the common purpose of the team within the company
• A teamwork mindset: Acknowledging and appreciating others’ efforts, contributions, and compromises is a priority for you. You have respect for team decisions.
• Courage: You care more about doing the right thing, even when it’s hard, than being right.
• Integrity: Acquia's core values and behaviors are aligned with yours

What you’ll be doing…

• Assisting customers by addressing and resolving their data and/or product interface challenges
• Using your problem-solving, critical thinking, and multitasking skills to provide a world-class support experience
• Creating and updating team Knowledge-Base articles, Troubleshooting Guides, FAQ’s, and other support-related collateral
• Maintaining a detailed understanding of our product architecture, technical components, and application functionality
• Developing leadership skills through your curiosity, ownership of issues, mentoring, and courage to challenge the status quo

Requirements

• Education: Bachelor’s degree preferred, ideally in Computer Science, Information Technology or Systems, or a related field
• Experience: Minimum of 3 years in a technical support organization or similar
• Exposure to SaaS products, cloud technologies, and technical troubleshooting is a plus
• Technical Skills: Clear understanding of the LAMP stack and comfortable using the command line / bash
• Experience in site development, PHP development, and/or demonstrable Drupal 7/10 skills is a plus
• Communication Skills: Strong ability to convey information clearly, both written and verbal, to a variety of audiences, ie. technical and non-technical customers
• Interpersonal Skills: Ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions
• Problem Solving: Strong analytical and problem-solving skills, with a customer-centric approach
• Tools: Familiarity with support ticketing systems, CRM software, and other relevant tools

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Associate DXP Support Specialist  / Assoc. Specialist (Tier 1 - Shared Cloud)

Job Location : Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

You’re someone who demonstrates… 

• Passion for the web, open-source, continuous learning, and genuinely helping others succeed
• Curiosity: When you see a problem, you want to know where it came from, how it got there, and then connect the dots to figure out who’s needed to push forward or resolve
• Integrity: You’re not afraid to speak up and challenge the status quo; you do the right thing, especially when it's hard, and even when nobody's watching
• Priority of diversity, equity, and inclusion in your every day to create and sustain an environment of respect

What you’ll be doing…

• Serve as the customer’s first point of contact for their requests via web-based cases, live chat, and phone, ensuring they are handled, monitored, and resolved in a timely manner
• Determine how to best triage, escalate, and/or resolve sophisticated challenges in real time for a diverse, global customer base
• Assist with preliminary troubleshooting and/or advising best practices across our multi-cloud suite, which may even include product updates or software configurations
• Craft clear, concise, and courteous communications to a diverse audience, leading our interactions with customers and other Acquians with empathy
• Collaborate with technical teams (T2-T3 Support, Cloud Ops, Professional Services) and non-technical teams (Customer Success Managers, Account Ops, Billing) to understand the full value of our products
• Utilize available resources like our knowledge based articles and internal documentation to help customers, then make updates and/or suggestions to keep improving them 

Requirements

• Education: Bachelor’s degree preferred, ideally in a STEM related field
• Experience: Minimum of 2 years customer facing experience at a Tech company
• Familiarity with the subscription service business model, especially in B2B, and/or the troubleshooting process is a plus
• Technical Skills: Basic understanding of Mac, Linux, and Windows OS
• Comfortable with LAMP stack and using command line interfaces is required
• Exposure to databases, git basics, site development, PHP development, and/or Drupal skills will make you stand out!
• Communication Skills: Exceptional ability to connect information to people, both written and verbal, in a clear, concise, and empathetic way
• Team Player: You acknowledge and appreciate the effort, contributions, and compromises made by/with others. You believe in the common purpose of varying teams and keep them in mind
• Flexible Hours: ability to work nights and weekends during on-call shifts and holiday coverage
  
  

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

You’re someone who demonstrates:

• Passion for the web, open-source, continuous learning, and genuinely helping others succeed
• Curiosity: When you see a problem, you want to know where it came from, how it got there, and then connect the dots to figure out who’s needed to push forward or resolve
• Integrity: You’re not afraid to speak up and challenge the status quo; you do the right thing, especially when it's hard, and even when nobody's watching
• Priority of diversity, equity, and inclusion in your every day to create and sustain an environment of respect

What you’ll be doing:

• Serve as the customer’s first point of contact for their requests via web-based cases, live chat, and phone, ensuring they are handled, monitored, and resolved in a timely manner
• Determine how to best triage, escalate, and/or resolve sophisticated challenges in real time for a diverse, global customer base
• Assist with preliminary troubleshooting and/or advising best practices across our multi-cloud suite, which may even include product updates or software configurations
• Craft clear, concise, and courteous communications to a diverse audience, leading our interactions with customers and other Acquians with empathy
• Collaborate with technical teams (T2-T3 Support, Cloud Ops, Professional Services) and non-technical teams (Customer Success Managers, Account Ops, Billing) to understand the full value of our products
• Utilize available resources like our knowledge based articles and internal documentation to help customers, then make updates and/or suggestions to keep improving them 

Requirements:

• Education: Bachelor’s degree preferred, ideally in a STEM related field
• Experience: Minimum of 2 years customer facing experience at a Tech company
• Familiarity with the subscription service business model, especially in B2B, and/or the troubleshooting process is a plus
• Technical Skills:Basic understanding of Mac, Linux, and Windows OS
• Comfortable with LAMP stack and using command line interfaces is required
• Exposure to databases, git basics, site development, PHP development, and/or Drupal skills will make you stand out!
• Communication Skills: Exceptional ability to connect information to people, both written and verbal, in a clear, concise, and empathetic way
• Team Player:You acknowledge and appreciate the effort, contributions, and compromises made by/with others. You believe in the common purpose of varying teams and keep them in mind
• Flexible Hours: ability to work nights and weekends during on-call shifts and holiday coverage

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Job Title: Associate Cloud Operations Engineer

Job Location: Remote, India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Roles and Responsibilities:

Cloud Infrastructure Management:

Assist in setting up and maintaining AWS services such as EC2, S3, RDS, and VPC.

Perform basic monitoring of cloud resources using tools like AWS CloudWatch.

Support cloud backup and disaster recovery processes.

Incident Response:

Participate in initial incident response for issues in the AWS environment.

Escalate complex issues to senior engineers.

Documentation and Reporting:

Help document cloud setups and configurations.

Prepare reports on cloud resource utilization and incident logs.

Linux System Maintenance:

Assist in the installation, configuration, and maintenance of Linux servers.

Monitor system performance and report any issues.

Apply basic security patches and updates under supervision.

User and Access Management:

Help manage user accounts and access rights on Linux systems.

Backup and Recovery:

Support backup operations and participate in recovery drills.

Application Support:

Assist in deploying and managing web applications on Linux servers.

Perform basic monitoring of web application performance and uptime.

Support the updating and patching of web applications.

Collaboration with Development Teams:

Work with development teams to understand application requirements and assist in deployment strategies.

Key Skill Requirements:

Foundational Knowledge:

• Total 1-3 yrs of total exp and basic understanding of AWS cloud services, Linux system administration, and web application architecture.
• US hours shift 5.30pm-2.30am OR 12.30am-9.30am IST
• Weekly off will be either Friday-Saturday or Sunday- Monday

Problem-Solving Skills:

Ability to identify and solve entry-level technical issues.

Communication and Collaboration:

Effective communication skills for working with team members and documenting processes.

Learning and Adaptability:

Eagerness to learn and grow in the fields of cloud operations, Linux administration, and web application management.

Attention to Detail:

Careful attention to detail in monitoring systems and reporting issues.

Professional Development:

Training and Certification:

Pursue relevant training and certifications, such as AWS Certified Cloud Practitioner, Linux certifications (e.g., CompTIA Linux+), and others relevant to web application administration.

Mentorship and Feedback:

Seek feedback and mentorship from senior team members to improve skills and knowledge.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TMcompany in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

About the role…

As the Manager of Data Engineering (Product Manager for Internal EDP), you will drive the vision and execution of Acquia's Enterprise Data Platform (EDP). This internal product is a critical component of our data-driven strategy, enabling real-time analytics, AI, and predictive insights. You will work closely with cross-functional teams, including engineering, business, and product teams, to translate complex requirements into scalable technical solutions.

You must possess both a deep understanding of data engineering and the ability to communicate complex technical concepts in a clear and compelling manner to a diverse audience. With an entrepreneurial mindset, you will spearhead the development and adoption of the EDP across internal teams, acting as a key advocate for this internal product. Your success will depend on your ability to collaborate across functions, gather requirements, and effectively sell the vision of the platform.

Job Responsibilities: 

• Product Ownership: Own the vision, strategy, and roadmap for Acquia’s Enterprise Data Platform, ensuring alignment with business objectives and user needs.
• Cross-Functional Collaboration: Collaborate with engineering, data science, business, and product teams to gather requirements and ensure successful implementation of data pipelines and platform features.
• Intrapreneurial Leadership: Drive the adoption of the EDP within the organization by effectively communicating its value and working to overcome any resistance. Champion the platform internally as a key driver for real-time analytics and AI/ML applications.
• Stakeholder Management: Serve as the primary point of contact for stakeholders across various business units, managing expectations, priorities, and timelines.
• Technical Understanding: Work closely with the data engineering team to ensure that the technical architecture of the platform is robust, scalable, and meets business requirements. You will be expected to understand the underlying technology, including ETL pipelines, data lakes, data warehouses, and real-time analytics.
• Agile Product Management: Lead sprint planning, backlog grooming, and sprint reviews with engineering teams. Define user stories, prioritize the backlog, and ensure timely delivery of features.
• Advocacy and Communication: Clearly communicate the product vision and the technical details of the platform to both technical and non-technical stakeholders, from engineering teams to C-level executives. Ensure alignment and buy-in from all parts of the organization.
• Market Research & Innovation: Stay up to date on the latest trends in data engineering, analytics, and cloud technologies to inform the development of the platform. Constantly seek opportunities to innovate and improve the platform’s capabilities.
• Product Metrics: Define success metrics and KPIs to measure platform adoption, data quality, and business impact. Continuously analyze these metrics to inform future development priorities.
• User Feedback: Gather and prioritize user feedback through surveys, interviews, and usability studies, ensuring the platform evolves to meet the needs of its users.

Skills:

• Excellent Communication: Strong ability to communicate technical concepts to both technical and non-technical audiences, with a particular focus on the value of the EDP.
• Data Engineering Understanding: Solid understanding of data pipelines, ETL processes, data lakes (S3), data warehouses (e.g., Snowflake), and real-time analytics tools.
• Cross-Functional Collaboration: Proven experience working with cross-functional teams to gather requirements and translate them into technical solutions.
• Intrapreneurial Spirit: A self-starter who is comfortable championing new ideas, building support for them, and leading initiatives with little oversight.
• Product Management: Experience with Agile methodologies, managing product backlogs, writing user stories, and prioritizing development sprints.
• Stakeholder Management: Strong stakeholder management skills, with the ability to manage competing priorities and navigate complex organizational structures.
• Technical Background: Understanding of the technical intricacies of data pipelines and platforms, with the ability to work closely with engineers to make informed technical decisions.

Preferred Qualifications: 

• 5+ years of experience in product management, technical program management, or data engineering leadership roles. A total of more than 8 years of experience. 
• Proven track record of managing data products or platforms in an enterprise environment.
• Experience with cloud platforms (AWS, GCP, or Azure) and services like S3, Snowflake, and data pipeline orchestration tools.
• Familiarity with Meltano, Dagster, dbt, or similar ETL/ELT and orchestration frameworks.
• Strong understanding of Agile methodologies, including managing backlogs, sprint planning, and grooming sessions.
• Entrepreneurial mindset, with the ability to work independently and take ownership of a product vision.
• Strong presentation and storytelling skills, with the ability to persuade and engage stakeholders.
• CSPO or SAFe Product Owner/Product Manager certification is a plus.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.