Job Description

We are looking for a remote Inside Side Sales Representative to drive business growth by identifying and contacting existing and potential customers in a highly technical field. This role focuses on educating customers about our products and methods for sample preparation, hardness testing, and image analysis. This position will support a US territory while also assisting our Latin American customers as needed. 

• Assist in product selection, sizing, configuration, and pricing of Buehler’s products to fit the customer’s application through video presentation, email, or phone
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails within assigned territory
• Manage sales pipeline, track customer contacts, and account details using the company’s CRM system (Dynamics 365)
• Participate in sales meetings to obtain information on sales objectives, promotional actions, new products, improvement ideas, etc.
• Keep current with technological and competitive developments, update job knowledge by studying new product descriptions, and participate in educational opportunities
• Partner with the lab team to organize remote demonstrations for existing and potential customers
• Contribute to a team environment with the outside sales force in joint selling efforts for potential large business opportunities
• Track and present information on wins, losses, and forecasting data to the sales team
• Organize own work routine with the guidance provided by sales leadership

Qualifications

• Bachelor’s degree in a science/technical discipline or in sales/business administration
• Minimum 3 years of inside sales experience in a technical industry
• Proficient in writing, reading, and speaking in both Spanish and English 
• Strong verbal, written, and interpersonal skills for email, telephone, or video communication
• Ability to work independently as a self-starter, successful at prioritizing work
• Formal or corporate sales training experience
• Ability to multi-task a high volume of projects at one time
• Decision-making, problem-resolution, and creative thinking skills
• Proficient level of competency in using Microsoft applications such as Word, Excel, PowerPoint, Outlook
• Ability to travel at least 10% of the time

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Job Description

The Functional Analyst position is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. You will be directly interacting with QAD customers through telephone and internet-based platforms, addressing inquiries related to QAD products. In this role, you are tasked with analyzing problems within QAD’s software applications, providing expert solutions, and adhering to the company’s strict quality processes, standards, and toolsets.

As a Functional Analyst, your responsibilities include maintaining a detailed log of problems and the steps taken for analysis. This rigorous documentation is essential as it aids in the creation and review of reusable solutions, subsequently posted on QAD’s website for global use by customers and partners. You will be expected to handle moderately complex issues, using your demonstrated knowledge and problem-solving skills. Collaborating with the team lead, peers, and the global Support team is crucial to determine the most effective solutions and maintain a high-quality support experience.

Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, initially focused on the American time zones, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role.

In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Support Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization

Note: The role will require the person to support in American shifts ( 10 pm IST to 7 am IST ) with weekend support when required.
 

DUTIES AND AREAS OF RESPONSIBILITY:

Incident Handling: 

• Address incoming software issues from customers and partners through telephone and CRM. 
• Work on problems of moderate complexity, requiring analysis of various factors. This includes formulating and enhancing reusable solutions to new and unique issues using solution-centered support methodologies (Analyze, test, and solve problems).
• Escalate issues as necessary, ensuring timely and effective resolution.
• Ensure that support incidents are resolved in line with established Service Level Agreements.

Documentation and Communication:

• Document all analyses and correspondences meticulously throughout the issue resolution process. Provide proactive status updates to customers, maintaining transparency and trust.

Knowledge Base Maintenance:

• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.

Team Assistance:

• Assist team members both locally and globally, fostering a collaborative work environment. This includes cross-team collaboration to enhance the overall effectiveness of our support services.

Continuous Learning and Adaptation:

• Engage in ongoing learning and practice of existing product knowledge. This is vital to stay prepared and responsive to new and evolving issues in a dynamic technological environment.

Qualifications

• A University or Bachelor’s Degree in Business, Accounting, Logistics, Production Operations/Manufacturing Management, Information Technology, or a related field. Equivalent experience may also be considered.
• Minimum 2 years of experience in the software, manufacturing, distribution, or accounting industryis preferred. Experience using and supporting any ERP (SAP, Oracle ERP, Ms Dynamics 365)or other business software applications is desired.
• Proven track record in a Customer Service/Support capacity.
•  Essential debugging/troubleshooting skills, including proficiency in navigating Unix, Windows, Internet, and networks, are required. Additionally, programming knowledge for troubleshooting in languages such as C, C++, Unix, Progress, Oracle, SQL, Java, or XML is highly beneficial.
•  Exceptional communication skills, both verbal and written, are essential. This includes the ability to explain complex technical issues in a clear and understandable manner. Strong documentation skills, with the ability to accurately and effectively convey information in writing.
• Demonstrated ability to continually learn and adapt to new products and technologies.
• Excellent interpersonal and organizational skills.
• Attention to detail and robust analytical and problem-solving abilities.
• Capability to build productive working relationships both within the organization and with external clients.
• Capable of adapting to rotating shift schedules if needed.
• Fluency in multiple international languages is good to have.
• Professional certification in a relevant specialty area (e.g., CPIM, CIRM) is good to have.

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Job Description

Oncology Sales is a dedicated organization inside of Guardant Health focused on the commercialization of the Guardant 360® and Reveal® portfolio. The Oncology Sales’ singular focus on bringing our early to advanced-stage cancer tests to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the patient population who can benefit from our advanced analytics and proprietary testing. 

About the Role:

This is an opportunity to join the growing Oncology Sales commercial team at Guardant Health as an experienced field-based Account Executive and work hand in hand with sales leadership to drive market sales strategy and business expansion for Oncology healthcare providers and offices. The field-based Account Executive - Oncology Sales are responsible for the effective promotion of our liquid biopsy products and for identifying new opportunities to build relationships with healthcare practices, cancer centers, IDNs, and academic medical centers within the assigned territory. This position will act with urgency, drive, and passion to deliver best-in-class oncology diagnostic products and services for cancer patients. 

Essential Duties and Responsibilities:

• Drive strategic business expansion/collaboration opportunities with the following: 
  • Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory
  • Key Opinion Leaders (KOLs) and Academic Medical Centers (AMCs) within the specified territory.
• Structure detailed strategic plans for gaining and retaining new and existing clients.
• Maximize client-bill contracting opportunities
• Implement laboratory services agreements (LSA’s) with bill account institutions
• Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives
• Identify and develop partnering opportunities between prospective oncology clients and GHI.
• Promote and drive compliance with new web-based molecular information tools for all clients.
• Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Monitor the performance of sales to ensure objectives are met
• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
• Work effectively with individuals across multiple departments throughout Guardant Health Inc.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

• 2-3 years of direct account management experience in a molecular diagnostic setting with a history of proven past performance that has met and exceeded expectations.
• 3-5 years of experience working with major cancer centers and clinics, oncology GPO’s, large health systems, IHDN’s, and large oncology practices.
• Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.
• Ability to provide an integrated MolDx solution using Guardant Health’s next generation sequencing technology to prospects and customers.
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GHI capabilities
• Comfortable communicating, presenting, selling at the executive level (CEO, COO, CFO)
• Keen understanding of the payor and reimbursement environment in the oncology and diagnostic space
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• Strong understanding of molecular diagnostics for oncology and the evolving competitive landscape
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
• Excellent knowledge of oncology, hematology, chemotherapeutics and targeted agents
• Excellent negotiation and customer service skills
• Outstanding strategic sales account planning skills
• Superior listening and problem solving skills
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Demonstrate consistent closing abilities throughout the sales cycle
• Impeccable oral and verbal communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Effective and regular utilization of Salesforce.com
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, manager
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Frequent travel ( > 50%) throughout the territory as needed

Education:

B.S. in life science, biology, business or marketing preferred

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Job Description

Oncology Sales is a dedicated organization inside of Guardant Health focused on the commercialization of the Guardant 360® and Reveal® portfolio. The Oncology Sales’ singular focus on bringing our early to advanced-stage cancer tests to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the patient population who can benefit from our advanced analytics and proprietary testing. 

About the Role:

This is an opportunity to join the growing Oncology Sales commercial team at Guardant Health as an experienced field-based Account Executive and work hand in hand with sales leadership to drive market sales strategy and business expansion for Oncology healthcare providers and offices. The field-based Account Executive - Oncology Sales are responsible for the effective promotion of our liquid biopsy products and for identifying new opportunities to build relationships with healthcare practices, cancer centers, IDNs, and academic medical centers within the assigned territory. This position will act with urgency, drive, and passion to deliver best-in-class oncology diagnostic products and services for cancer patients. 

Essential Duties and Responsibilities:

• Drive strategic business expansion/collaboration opportunities with the following: 
  • Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory
  • Key Opinion Leaders (KOLs) and Academic Medical Centers (AMCs) within the specified territory.
• Structure detailed strategic plans for gaining and retaining new and existing clients.
• Maximize client-bill contracting opportunities
• Implement laboratory services agreements (LSA’s) with bill account institutions
• Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives
• Identify and develop partnering opportunities between prospective oncology clients and GHI.
• Promote and drive compliance with new web-based molecular information tools for all clients.
• Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Monitor the performance of sales to ensure objectives are met
• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
• Work effectively with individuals across multiple departments throughout Guardant Health Inc.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

• 2-3 years of direct account management experience in a molecular diagnostic setting with a history of proven past performance that has met and exceeded expectations.
• 3-5 years of experience working with major cancer centers and clinics, oncology GPO’s, large health systems, IHDN’s, and large oncology practices.
• Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.
• Ability to provide an integrated MolDx solution using Guardant Health’s next generation sequencing technology to prospects and customers.
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GHI capabilities
• Comfortable communicating, presenting, selling at the executive level (CEO, COO, CFO)
• Keen understanding of the payor and reimbursement environment in the oncology and diagnostic space
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• Strong understanding of molecular diagnostics for oncology and the evolving competitive landscape
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
• Excellent knowledge of oncology, hematology, chemotherapeutics and targeted agents
• Excellent negotiation and customer service skills
• Outstanding strategic sales account planning skills
• Superior listening and problem solving skills
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Demonstrate consistent closing abilities throughout the sales cycle
• Impeccable oral and verbal communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Effective and regular utilization of Salesforce.com
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, manager
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Frequent travel ( > 50%) throughout the territory as needed

Education:

B.S. in life science, biology, business or marketing preferred

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Job Description

This is an opportunity to join the growing Screening and Early Detection commercial team at Guardant Health as a field-based Account Executive and work hand in hand with sales leadership to help set go-to-market sales strategy and launch a revolutionary new technology for cancer screening. The field-based Account Executive - Screening is responsible for effectively promoting cancer screening colorectal cancer (CRC) liquid biopsy to healthcare providers in the primary care practice setting. This position will act with urgency and with passion to deliver best-in-class new products for early cancer detection.

Essential Duties and Responsibilities

• Prospect and target healthcare providers for high utilization of SHIELD to screen patients for CRC and other cancers. 
• Meet or exceed sales goals, maximize promotional budgets, and execute the national sales strategy in accordance with Guardant Health standards. 
• Drive strategic business expansion/collaboration opportunities with primary care providers and their practices. 
• Develop and implement a business plan in line with brand strategy to support launch. 
• Identify and partner with national, regional and local laboratories that offer phlebotomy draw agreements. Initiate and secure lab service draw agreements, in-service and train specimen collection, workflow and
• Identify opportunities in the marketplace, share best practices, and proactively communicate strategies to cross-functional partners and members of the Commercial Team.
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership. 
• Structure detailed strategic plans for gaining and retaining new and existing clients. 
• Manage implementation of all promotional activities to support sales and marketing strategies, in accordance with high industry standards and company policies. 
• Work effectively with individuals across multiple departments throughout Guardant Health. 
• Collaborate and coordinate with sales team to ensure successful attainment of company goals and objectives. 
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents. 
• This is a field-based role – must have ability to travel daily within assigned territory and some travel outside of assigned area for regional or national meetings. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. 
• Support and comply with the company’s Quality Management System policies and procedures. 

Qualifications

• 4+ years of direct experience in a customer-facing sales role in the healthcare industry (diagnostics, medical device and/or pharmaceutical sales) with a solid history of 1) consistent closing abilities and 2) proven past performance that has met and exceeded expectations. 
• Comfortable communicating, presenting, selling to healthcare providers and office staff members.  
• Impeccable oral and verbal communication and presentation skills; superior listening and problem-solving skills. 
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GH capabilities. 
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales objectives.
• Excellent negotiation, problem-solving and customer service skills. 
• Ability to handle sensitive information and maintain a very high level of confidentiality. 
• Demonstrate ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. 
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. 

• Ability to work effectively with minimal direction.
• Strong administrative skills to manage business in complex environments. Must be proficient at in person, phone and virtual selling environments. 
• Must be very proficient with all Microsoft Office products & CRM systems (preferably Salesforce and Veeva).
• Demonstrate Guardant Health values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change. 

PREFERRED QUALIFICATIONS:

• Experience with sales/marketing of diagnostic products (blood-based testing and/or phlebotomy) directly to primary care healthcare providers and their practices. 
• Product launch planning and launch execution experience. 
• Familiarity with primary care practice landscape in territory.
• High-touch customer service skills. 

PERSONAL REQUIREMENTS:

• Valid driver’s license and a clean driving record to conduct field office and customer visits.
• Ability to meet specific doctor office and health clinic entry/access requirements.
• Ability to travel daily throughout the territory as needed.

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Job Description

Oncology Sales is a dedicated organization inside of Guardant Health focused on the commercialization of the Guardant 360® and Reveal® portfolio. The Oncology Sales’ singular focus on bringing our early to advanced-stage cancer tests to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the patient population who can benefit from our advanced analytics and proprietary testing. 

About the Role:

This is an opportunity to join the growing Oncology Sales commercial team at Guardant Health as an experienced field-based Account Executive and work hand in hand with sales leadership to drive market sales strategy and business expansion for Oncology healthcare providers and offices. The field-based Account Executive - Oncology Sales are responsible for the effective promotion of our liquid biopsy products and for identifying new opportunities to build relationships with healthcare practices, cancer centers, IDNs, and academic medical centers within the assigned territory. This position will act with urgency, drive, and passion to deliver best-in-class oncology diagnostic products and services for cancer patients. 

Essential Duties and Responsibilities:

• Drive strategic business expansion/collaboration opportunities with the following: 
  • Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory
  • Key Opinion Leaders (KOLs) and Academic Medical Centers (AMCs) within the specified territory.
• Structure detailed strategic plans for gaining and retaining new and existing clients.
• Maximize client-bill contracting opportunities
• Implement laboratory services agreements (LSA’s) with bill account institutions
• Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives
• Identify and develop partnering opportunities between prospective oncology clients and GHI.
• Promote and drive compliance with new web-based molecular information tools for all clients.
• Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Monitor the performance of sales to ensure objectives are met
• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
• Work effectively with individuals across multiple departments throughout Guardant Health Inc.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Qualifications

• 2-3 years of direct account management experience in a molecular diagnostic setting with a history of proven past performance that has met and exceeded expectations.
• 3-5 years of experience working with major cancer centers and clinics, oncology GPO’s, large health systems, IHDN’s, and large oncology practices.
• Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.
• Ability to provide an integrated MolDx solution using Guardant Health’s next generation sequencing technology to prospects and customers.
• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with GHI capabilities
• Comfortable communicating, presenting, selling at the executive level (CEO, COO, CFO)
• Keen understanding of the payor and reimbursement environment in the oncology and diagnostic space
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• Strong understanding of molecular diagnostics for oncology and the evolving competitive landscape
• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives
• Excellent knowledge of oncology, hematology, chemotherapeutics and targeted agents
• Excellent negotiation and customer service skills
• Outstanding strategic sales account planning skills
• Superior listening and problem solving skills
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Demonstrate consistent closing abilities throughout the sales cycle
• Impeccable oral and verbal communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Effective and regular utilization of Salesforce.com
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, manager
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Frequent travel ( > 50%) throughout the territory as needed

Education:

B.S. in life science, biology, business or marketing preferred

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Job Description

Overview: We are seeking a dynamic and passionate Online Community Manager to join the Customer Engagement team. As an Online Community Manager, you will be responsible for nurturing, growing, and engaging our online community across various channels in order to foster meaningful interactions and relationships. 

Responsibilities:

1. Community Engagement:

   • Develop strategies to foster a vibrant online community atmosphere, including the potential addition of badging and gamification initiatives.

   • Initiate and moderate discussions, responding to comments and engaging with community members.

   • Encourage community participation and facilitate user-generated content initiatives.

   • Identify potential customer advocates for work with marketing and/or product. 

2. Content Management:

   • Curate and create content that resonates with the community's interests and values, including varying content for different personas.

   • Coordinate with content creators, internal stakeholder teams, ensuring content aligns with community preferences.

   • Regularly update community channels with relevant information and resources.

   • Understand upcoming product release and successful use cases for user personas

3. Community Support:

   • Serve as a primary point of contact for community members, addressing inquiries and concerns.

   • Monitor community feedback and sentiment, providing insights to relevant teams.

   • Implement strategies to enhance the overall community experience.

4. Events and Initiatives:

   • Plan and execute online events, such as webinars, AMAs (Ask Me Anything), office hours, and live streams.

   • Collaborate with the Teaching and Learning Innovations (TLI) team, marketing, and partnerships teams to promote community events.

   • Measure the success of community initiatives and optimize strategies based on data-driven insights including aggressive KPIs

5. Community Advocacy:

   • Advocate for the community’s needs and preferences within the organization.

   • Work closely with product teams to communicate community feedback and influence product development.

   • Identify and empower community leaders and influencers, cultivating a network of brand advocates.

Qualifications

• Proven experience (2 years) as an Online Community Manager or similar role.

• Deep understanding of online community dynamics and best practices.

• Excellent written and verbal communication skills.

• Strong organizational and multitasking abilities.

• Ability to analyze community metrics and derive actionable insights.

• Passion for building and nurturing communities around shared interests.

Preferred Qualifications:

• Experience with the education industry and jargon

• Experience with community platforms and tools (e.g., forums, Slack, Discord).

• Background in customer support or user engagement roles.

• Familiarity with SEO and content marketing principles.

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Job Description

As a Software Engineer (Integration), you will work in a constantly evolving environment, due to technological advances and the strategic direction of the market-leading packaged software application you work for. As a member of the integration team you create, maintain, audit, and improve tooling as well as define the architecture, functionality, and strategic direction of Revalize’s standard integration offerings. 

The focus of this position is the continued maintenance and development of the integration middleware and system specific packages that connects Revalize’s CPQ software application to other business systems – including but not limited to Salesforce, Microsoft Dynamics 365, HubSpot and NetSuite. 

Your daily tasks will include:

• Contributing to the development of the integration tools used within the company
• Analyzing and improving current system integrations and migration strategies
• Identifying, debugging, solving, and advising on system errors or architecture issues
• Testing our software when necessary as determined by our partners and as new development is completed
• Providing insight into new technologies that may help improve our products or processes

Qualifications

What you will bring: 

• Experience with enterprise data integration (ELT and ETL)
• Experience with JSON, XML, and SOAP and REST webservices
• Development experience with Java, C#, and JavaScript
• Experience with iPaaS tools such as Workato, Jitterbit or Boomi
• A general understanding of ERP and CRM processes
• Strong written and verbal communication and collaboration skills, with the ability to comprehend complex technical challenges that span multiple application tiers and layers 
• A keen eye for detail and the ability to spot and fix errors in complex code

What will be an asset: 

• Orientation towards achieving long-term goals and continuous development
• Openness to feedback

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Commercial Manager

London - 2 Days per week in the office

Full Time

About us

At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology and backing of a well-established company.

Our mission is to empower consumers to make confident decisions. With our unique set of brands, including Uswitch, Confused.com, Money.co.uk and Tempcover, we have the power to reach millions of consumers and the technology to deliver a world class online experience for them.

At Uswitch, our goal is to be the UK’s favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. As we continue to grow and expand our services, we are looking for talented individuals who share our passion for making a positive impact on people's lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you.

About the role

You will be responsible for building and maintaining long-term partnerships with Energy suppliers and strategic partners. You will manage contract and commercial agreements with partners to get the best deals for Uswitch and Confused.com customers.

Here’s a flavour of what our Commercial Team have been working on this week:

• Researching market drivers & turning these into commercial opportunities
• Negotiating a contract renewal with a long term partner
• Completing a demo of Uswitch's Data Insight product to prospective new partners
• Presenting our annual awards results data to an energy supplier 
• Speaking to potential new partners that want to join our comparison table
• Questioning our consultancy partner to better understand market dynamics
• Building a business case to launch a new category & presenting it to the Uswitch CEO

What we are looking for

You will not be afraid to roll up your sleeves and get hands-on. You will have excellent  problem-solving and decision-making abilities which will be put to the test as you find innovative solutions to drive success in a rapidly evolving macro environment. You will be able to drive data-driven recommendations and strategies with clarity and impact.

What you’ll be doing?

• Leading contract & commercial agreements with Energy suppliers to get the best deals for Uswitch and Confused.com customers
• Taking full ownership of our strategic Business Energy switching partnership
• Building and nurturing relationships with Commercial Partners - acting as their primary point of contact  
• Translating wider strategic needs within the market into commercial opportunities
• Drawing links between regulatory and consumer landscapes and using these as insights to forge senior relationships, as well as establish thought leadership on industry-defining topics
• Understanding partnership performance - including in-depth statistical analysis on consumer behaviour, sales conversion, product performance and market trends, subsequently creating actionable results for the team
• Working closely with partners and the Uswitch Insight team to develop and promote the uptake and use of the industry leading data insight product
• Developing industry knowledge through engagement and attendance at industry conferences

Our commitment to you

At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services for all. To achieve this it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.

Benefits

We want to give you a great work environment; contribute back to both your personal and professional development; and give you great benefits to make your time at RVU even more enjoyable. Some of these benefits include:

• A competitive salary and bonus package
• Employer matching pension up to 7.5%
• Hybrid approach of in-office and remote working, and a “Work from Home” budget to help contribute towards a great work environment at home
• Excellent maternity, paternity and adoption leave policy, for those key moments in your life
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
• Up to 30 days per year “working from anywhere” - one member of our team has just spent the last week working from Portugal
• A healthy learning and training budget, as well as the chance to go to conferences around the world every year
• Electric vehicles scheme
• In office gym
• Free breakfast in the office daily
• Health insurance
• Free access to the Calm and Peppy app for physical and mental health
• Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected

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Job Description

As a Creative Director on the Brand Team, you will be part of a growing creative department looking to create unique, ownable and strategic employer brand campaigns to help our clients stand out in a competitive talent market. You will have the opportunity to conceptualize creative solutions that can elevate our client’s communication and mentor junior staff to help deliver high quality creative work. We are looking to hire a person with strong background in Copywriting or Design.

Duties and Responsibilities

• Develop and reinforce vision of values of the organization as it applies to creative development, output and goals.
• Responsible for mentorship and staff development.
• Oversees and is able to execute creative projects from concept through execution.
• Prepare creative proposals and able to deliver a project on budget and on time.
• Present ideas to evolve client’s employer brand identity to match global design trends.
• Understanding of digital and social media best practice across multiple channels.
• Collaborate with colleagues, vendors and business partners on materials design and execution.
• Interact with Copywriters and other Creative Directors to develop creative executions of assigned projects.
• Possess solid understanding of the market dynamics of assigned projects.
• Work closely with Brand team to schedule and monitor all projects.
• Independently manage time to meet deadlines.
• People manager with 2 immediate direct reports
• Responsible for creative thought leadership to the organization.
• Partners with account service regularly to understand and strategize on client’s objectives.
• Advise account service on creative recommendations.
• Demonstrated ability to manage complex timelines and deliverables and articulate and adapt client creative needs.
• Other duties as assigned.

Qualifications

Position Requirements

Education:

-Bachelor’s degree required or related experience.

Experience:

-Minimum of eight to ten years of professional graphic design experience.

Exposure:

-Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

-Excellent written and verbal communication skills.

-Exceptional expertise with Adobe Suite (InDesign, Photoshop, Illustrator, Acrobat, knowing After Effects is a plus).

-Mastered composition techniques (multiple elements and interactive pieces) in producing polished final pieces (i.e., attention to detail).

-Understanding and working knowledge of animations and development of animations for social and websites.

-Demonstrated complete understanding of: color theory and color relationships, typography, perspective and space relationships, page composition and grid structures.

-Print production process, knowledge of production techniques

-Web design and production of digital elements.

-Dynamic presentation skills.

This is a remote position based out of the UK for a fluent English speaker, it requires local traveling (20% of the time), the working hours are slightly adjusted to accommodate interaction with senior leaders based who are based in the US. 

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Description du poste

We are growing our Consulting Services team and looking for Lead CE Consultants to join us on our exciting journey and be part of the Hitachi Solutions family.

Key responsibilities:

• Implement and deploy Microsoft Dynamics 365 CE
• Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement
• Gather and understand client functional requirements
• Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics 365 CE
• Configure the application to meet a client’s requirements using the Microsoft Dynamics 365 CE Customization Tool, Workflow Tool, or SDK
• Identify creative workarounds to meet requirements without the development of custom code
• Understand the functional capabilities and limitations for out of the box functionality as well as custom code
• Create technical specifications
• Design and integrate business processes and data flows between CRM applications and other applications, such as back office/​ERP applications
• Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training)
• Develop high level project work plans
• Provide technical support to existing CRM clients
• Lead technical discussions with clients
• Develop data conversion and testing strategies
• Responsible for staff development & coaching
• Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd’s Quality Management Policy.

Qualifications

Key competencies:

• CRM forms, screens, views, workflows and reports development
• Programming languages – C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight
• Architect / design CRM system, related customizations, portals, and reports
• CRM development or integration best practices
• Technical specifications documentation
• Data migration and integration mappings using SQL Integration Services, Scribe or Web Services
• SQL Reporting Services
• SharePoint Services
• 3 years experience min on any CRM solution
• Training on Dynamics CRM will be part of the onboarding process
• Working proficiency in English

 Diversity and Inclusion at Hitachi Solutions 

Diversity is the wellspring of our innovation and our growth engine, and we believe that creativity is fuelled by diversity. To be truly user centric, we need to ensure that the teams developing products and services are representative of the communities they serve. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. 

If you are interested and want to know more about this opportunity, apply directly and have a chat with us.

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Job Description

We are growing our Consulting Services team and looking for Senior CE Consultants to join us on our exciting journey and be part of the Hitachi Solutions family.

As a Senior Dynamics CE Consultant, you will be in charge:

• Maintains a thorough knowledge of the organisation and adheres to all organisational
• standards
• Responsible for design, build, test and deployment efforts for CE D365 technology solutions
• Provide hands on functional and technical knowledge as well as manage client
• relationships within the context of the role
• Write development specifications and interface with customers to test modifications
• and resolve any issues that arise
• Execute assigned tasks within a structured project environment and lead consultants in
• various project work streams
• Analyse customer needs and participate in the design and architecture of business
• process solutions
• Responsible for completeness and quality of functional design
• Translate business requirements into CE D365 functional and configuration requirements
• Responsible for testing and documenting the CE D365 configuration

Qualifications

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Top Five Skills

Connects with the Mission

Wider Circle’s mission should be a significant factor in this person’s desire to consider the position. The right candidate will be a values-driven individual who immediately aligns with Wider Circle’s values, connects and compliments teammates, and demonstrates the appropriate passion within their own life.

Flexibility

Wider Circle is known for their consistency, passion, and flexibility to respond to member and customer needs. Candidates should prefer the types of processes, team dynamics, and velocity to thrive in this type of dynamic environment to address these evolving needs.

Seasoned Senior Developer

The candidate should have 8+ years of prior software development and architecture experience. They should be familiar working for a company and team of similar size, at a similar point in the company’s trajectory. They must be comfortable executing successfully on internal and external projects and pilots. They should have experience working with, mentoring, and/or leading a remote and geographically distributed team that includes offshore developers. They should be familiar with the end-to-end recruiting process of screening, interviewing, and onboarding the right resources in order to expand their teams. They should also be seasoned communicators, who are comfortable collaborating not only with internal tech team members, but also internal stakeholders in different parts of the organization, and third-party vendors and partners as well.

Breadth of Technical Knowledge

In order to effectively design and build software solutions, the candidate needs extensive back-end expertise, including support for both web and mobile front-ends. They should be fluent with platforms and languages such as NodeJS, Java, Amazon AWS, and Twilio. They must be familiar with project management tools, agile methodologies, and squad organizational structures, as well as branching strategies, continuous integration, and automated test frameworks. They should be capable of creating back-end architectures that are both scalable and optimized for performance. They should be experienced with APIs and third-party integrations, and synchronizing data between systems. In addition to designing systems and mentoring others, they will also be expected to write their own code, perform code reviews, and manage source code repository branches. They should also be able to manage sprints and backlogs, lead software design and architecture discussions, and champion for internal tech debt improvements.

Been There, Done That Attitude

We are looking for someone who has a proven track record of transitioning and improving products in small/medium startups to support the company’s scale. They should have experience evaluating trade-offs on build vs. buy, and maintaining original tools vs. creating next-generation solutions. The candidate should have a knack for reducing bottlenecks and manual processes in order to streamline development, increase velocity, and deliver solutions on time or ahead of schedule. They should have the confidence to take on tough engineering tasks and projects in alignment with Product Management and senior leadership, but without the need for constant oversight. And finally, they should be interested in an eventual team lead career path.

Responsibilities

• Designing and leading implementation on our next-generation products
• Architect backend systems across product areas (e.g. designing an ingestion pipeline, deploying a multi-tenant Next JS/Express app to render pages on AWS, and automatically revalidate in response to queued webhook handlers) and to lead the implementation of these projects within our Engineering team
• Build products across our stack (using Typescript, Node, and more) that enable our customers to create their own differentiated user experiences online
• Guiding and mentoring internal and external staff augmentation engineers, in a remote, distributed environment
• Working with the Product and Engineering management to scope and execute items on the product roadmap, and ensure that solutions are delivered on time and on budget
• Participating in the complete software development lifecycle from requirement definitions to deployment
• Working with stakeholders to understand their needs requirements, and translate them into working features and products
• Helping to expand the team over time by interviewing and training onshore and outsourced vendors
• Collaborating with the lead architect and other developers on the system design and architecture
• Working in an agile environment, including sprint planning, standups, retrospectives, and close coordination with squad leads

• 8+ years of senior software engineering experience working

• Demonstrated ability to complete projects on time and on budget
• Detailed knowledge of contributing and leading software teams using agile based methodologies
• Experience screening, interviewing, and training candidates to grow and improve the team over time
• Strong technical skills to in architecture, design, and implementation tradeoffs, including:
• Back-end experience with SQL databases
• Experience building web APIs and endpoints
• Familiarity with Node JS, Python, Java or other backend/scripting languages
• Familiarity with Salesforce a plus
• Experience with AWS services and security configurations
• Experience with messaging queues and message brokers
• Experience with Twilio or other telecommunications platforms
• Experience with geospatial (GIS) computations at scale
• Is comfortable with ambiguity, and defining software architecture patterns that solve customer pain points
• Has been bitten by enough deployment and maintenance issues in back-end systems to be opinionated on how they should be built
• Strong written and verbal communication skills
• Ability to work effectively with all levels of the organization in a startup culture
• Experience with HIPAA compliance and security

Bonus

• If you’re an ex-founder
• If you’ve worked at an early-stage startup previously (Series A or earlier)
• If the startup that you worked at was based in SF, NYC, or LA
• Have experience with modern full-stack React frameworks like Next.js or Remix

As a venture-backed company, Wider Circle offers competitive compensation including:

• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development

And most importantly, an opportunity to make the world a better place!

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Job Description

Amstelveen, Netherlands 

ABOUT THIS JOB 

NIQ is seeking a talented Sales Enablement Specialist to play a key role in enabling sellers to be more efficient and stay focused on renewing and winning business. 

The Sales Enablement is a role supporting our Account Development team across Manufacturer clients on pre-sales tasks and content generation. This is a critical role in the overall sales process developing commercial and client-ready material that increases the capacity of our sales team and improving our new business strike rate. 

The ideal candidate will understand our business and clients and have the ability to collaborate with cross-functional teams to achieve all objectives. 

 
RESPONSIBILITIES 

• Partner with Sales to lead key RFP (request for proposal) response workstreams, including contract creation based on existing templates and seller inputs, checks with sellers and legal teams and provide scope/pricing/solution summaries to meet deadlines effectively. 

• Serve as an expert on internal sales processes and CRM utilization, guiding sellers on best practices and ensuring adherence to analytics-focused methodologies. 

• Effectively manage day-to-day tasks to ensure sellers can move opportunities to “close won” as quickly as possible, including assisting with pitches, pricing, proposals, and contracts  

• Support sellers in producing compelling and visually engaging presentations using tools such as PowerPoint, with a focus on effectively conveying complex data and insights through clear and impactful visualizations. 

• Serve as an expert on the available content and the location of assets, including managing the sales material repository on SharePoint. 

• Create and/or adapt existing content in format and branding (including pitch decks, proposals, and email templates) based on sales insights, personas, and segments. 

• Leading the yearly price increase letter process, tailoring the existing template to client specific content together with the Account Development manager. 

A LITTLE BIT ABOUT YOU 

The ideal candidate is a proactive, punctual task manager with an eye for process improvement. The ideal candidate is detail-oriented with excellent verbal and written English communication, active listening, and time management skills, especially in a data-centric environment. You are motivated by closing client agreements and thrive in a dynamic and constantly changing environment. You must be passionate about ensuring a positive customer experience and understand how to personalize data-driven messaging to ensure buyers have the right information at the right time to make decisions quickly and confidently.  

QUALIFICATIONS 

• MBO 4 (e.g. Schoevers) or associate degree in a relevant field such as Business, Sales or Marketing. 

• 2-4 years of experience working in a similar position, preferably in FMCG, market intelligence/research or working with NIQ/ GfK data and insights.  

• Excellent oral and written command of the Dutch and English languages. 

• Familiarity with Microsoft Dynamics is a plus. 

• Ability to maintain client contracts as part of a team or independently, with a strong emphasis on punctuality 

• Able to effectively communicate in a cross-department environment. 

• Ability to work with large data sets  

What is in it for you 

• Work for the world’s leading consumer intelligence company in an exciting international work environment for a diverse team.

• An open and energetic team, where collaboration and innovation thrive and where you can feel the impact of your work. . 

• A flexible work environment with a hybrid home/office system.

• Initial and ongoing trainings to support your personal and professional growth 

• Attractive compensation package with a base and variable component pension etc. 

Qualifications

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