Job Summary 

The Security Engineer’s role is to aid the security efforts of Bugcrowd, while proactively making changes to further improve our security posture. 

To achieve this goal, we require a motivated team member who is willing to push their own boundaries and step out of their comfort zone.You will be challenged on a regular basis, especially because you are the last line of defense for one of the largest crowdsourced security platforms! The Security Engineer will provide mentoring to multiple junior security engineers and will work closely with other team members on a daily basis. 

**Please note this role will be working PST business hours

Essential Duties and Responsibilities

• Aiding within the Incident Response process
• Threat hunting
• Developing patches and security controls within a Ruby on Rails application, Golang application, and Kotlin application
• Communicating across multiple teams converting technical knowledge into palatable words for multiple audiences. 
• Significant familiarity with AWS and network security controls
• Identifying vulnerability root causes
• Performing basic risk assessments and triaging
• Educating developers on security best practices
• Architecting solutions with developers to remediate any security concerns
• Performing basic red team assessments (including but not limited to phishing, vishing, spoofing technologies, etc.)
• Testing new features within the platform and services
• Automating security tasks to increase workflow efficiency
• Mentoring other team members

Education

• Bachelor's Degree in a relevant field or commensurate experience
• 3 - 5+ years of professional experience in a similar role or its equivalent.

Knowledge, Skills, and Abilities

•  Experience with writing IR plans and operating within an IR practice (experience responding to incidents)
• Working knowledge of Threat Intelligence and how it can be used to proactively create security controls (automation)
• Familiarity with Pentesting techniques and OWASP Top 10
• Ability to understand a vulnerability and work with developers to patch it
• Scripting knowledge in at least one of: Bash, Python, JavaScript, Ruby
• Self motivated and organized - must be able to operate from a calendar and be punctual
• Cloud security experience or holds cloud certifications (AWS strongly preferred)
• Experience with Identity and Access Management (IAM) controls
• Ability to work autonomously within a global company, and critically think without intervention
• Familiarity with git
• Familiarity with a ticketing system / issue tracking system is a must (e.g: Jira)

Working Conditions & Physical Requirements

Sitting and / or standing - Must be able to remain in a stationary position 50% of the time

Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day.

Environment - remote, work-from-home 100% of the time.

ADA Statement: Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ada@bugcrowd.com.

Pay Range Disclosure:The base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to Qualifications, Geographical Location, Education/certifications, Experience, Skill Sets, Training, and other business and organizational needs. 

A reasonable estimate of the current range for the position of Security Engineer base is: $97,000- $106,000.

This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Location(s): Remote US

This role works closely with staff across North America and Europe. Consequently, applicants in the ET time zone are strongly preferred.

Why Thunderbird?

MZLA Technologies Corporation (MZLA) is a wholly-owned, for-profit subsidiary of the Mozilla Foundation and the home of Thunderbird. Thunderbird is a global, free, and open-source email and productivity app, which has experienced significant growth in revenue, staff, and aspirations since its launch 20 years ago. Our revenue comes from our dedicated users around the world who generously fund our work. As we continue to expand our team and enhance our products and services, we remain dedicated to providing best-in-class productivity solutions independent of big tech. Operating as a small but dynamic team of 40 + staff across seven countries and time zones, we are part of the larger Mozilla family but maintain our distinct and independent identity from both the Mozilla Foundation and Mozilla Corporation.

Our organizational culture is driven by our mission. We are committed tofostering opennessandtransparencyas a member of the open-source community. We lean intocollaboration, creativity, and diversity. We bring a hearty dose ofscrappy gritandresilienceto our lively and spirited team. Our operating principles leveragedata informed decisions, ownership, speed andefficiencies toelevateour work and deliver innovative and impactful solutions to our users.

We work openly and this newly created Manager, Community Programs role is pivotal in advancing and strengthening our relationships with the open-source contributor community that helps power Thunderbird. It’s an incredible opportunity for an experienced community manager to help shape our community engagement activities and build a pipeline of active volunteers who support our varied product development and support initiatives.

The Opportunity:

Our community team is a dynamic and collaborative group dedicated to open-source excellence and innovation, working closely with a global network of volunteers and developers. In this role, you will manage the team and engage directly with our community, facilitating onboarding, communicating priorities, and providing clear direction. You’ll collaborate closely with our internal teams to identify opportunities for engagement (product development, QA, localization and user support) and you’ll organize all community initiatives, measuring and ensuring we see a meaningful return on investment from our engagement efforts.

TheManager, Community Program willmanage a small teamand report directly to the Managing Director, Product.

This is aremote,full timeposition. We require strong written communication skills to facilitate effective work coordination across various virtual communication platforms such as email and video conferencing.

What you’ll do: 

• Develop and implement strategies for community growth, engagement, and retention, while ensuring alignment with the organization's vision and goals.
• Lead and mentor the Community team, fostering their growth through direct management, coaching and mentorship.
• With your team, manage programs to successfully onboard and move volunteers up the contribution curve and ensure they have opportunities to make meaningful contributions.
• Actively participate in community discussions and outreach activities across various channels, provide support and encouragement to members, and moderate interactions to maintain a positive and respectful environment.
• Collaborate with our internal teams (engineering, QA, design, product, support) to source problems and needs appropriate for working with the crowd. 
• Collaborate with marketing to support campaigns and activities to increase community activity and engagement, creating content as needed.
• Create a recognition program that increases and celebrates volunteer engagement and satisfaction.
• Manage the tools that measure community engagement, monitor and take action as needed.
• Serve as a bridge between internal teams and external contributors, listening to feedback and questions with empathy, and responding in kind and sharing feedback and insights so collaboration flows seamlessly.
• Plan and budget for annual outreach programs, such as conferences, online events and other outreach activities.  
• Publicize and apply CPG fairly and consistently. Make recommendations for improvement when appropriate.

What you’ll bring: 

• Seasoned professional experienced working with and supporting multiple stakeholders and delivering results. 
• Minimum 3 years of experience building and/or managing technical communities. Experience or familiarity with Thunderbird or another Mozilla project is a strong plus.
• Prior developer experience is strongly preferred.
• Minimum of 2 years people management experience, holding 1-1s, giving feedback and helping coach team members to grow and thrive.
• Understanding of and ability to use version control systems: experience with Git and/or Mercurial.
• Experience moderating forums, mailing lists and chat channels.
• Strong organizational skills and ability to manage multiple projects at the same time.
• Dedication to open source and open standards and passion for engaging with a diverse and global community. 
• Exceptional communication and interpersonal skills with clear and crisp writing, strong cultural awareness and ability to communicate with a variety of audiences.
• Knowledge of inclusive practices for community building, including code of conduct enforcement.
• Ability to de-escalate and balance tensions as they arise. 

Bonus points for:

• Bonus points for fluency in a second language such as German, French, Spanish or Japanese

What you’ll get:

We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:

• US: $120k-135k

In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.

Work & Career

• Fully remote work & schedule flexibility
• Latest Laptop and accessories 
• Annual Remote Work Stipend
• Monthly Internet Stipend
• Professional Development Stipend
• Industry Conferences
• Annual Global Team Offsite

Rest & Play

• 24 days PTO per year (prorated) 
• Your Birthday
• Year-end Company Shutdown
• Pilot 4 Day Work Week (July & August 2024)
• Public Holidays
• Other Paid Leave
• Wellbeing Stipend for Personal / Family Activities

Health & Family

• 401k/Pension Contributions
• Health, Dental, & Vision Insurance
• Disability/Income Protection Insurance
• Life Insurance
• Employee Assistance Program 
• Paid Parental Leave
• Paid Sick Days 

*Applicants must reside in and have work authorization for one of the country locations specified above. We are unable to consider applicants outside of these markets at this time. And we are unable to provide visa sponsorship

All applications should be submitted from our company website (filter jobs by MZLA/Thunderbird).

About Mozilla 

At Mozilla, we have big ambitions for the future, we want to build impactful products that are different — that are built with more respect for the people using them and help us explore new forms of openness. It’s going to take hard work that Mozilla is uniquely suited to take on. It’s why we’re here. It’s who we are. And it’s our future.

Bring your passion, your creativity, your big ideas, and your new perspectives to make the difference we’re aiming for.

MZLA Technologies Corporation (MZLA) Commitment to diversity, equity and inclusion

Mozilla believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. 

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us athiringaccommodations@thunderbird.netto request accommodation.

 #LI-REMOTE

OVERVIEW

Instacart’s core product is grocery delivery. Grocery delivery relies on high quality shoppers picking, paying for, and delivering grocery orders to customers. The Shopper team builds the technology to power each of these steps with the Engagement team focusing on helping shoppers find meaningful, rewarding, and fair work opportunities to put money in their pockets and deliver top shelf service for customers.

ABOUT THE JOB

You would be responsible for driving Engagement data science work which includes:

1. Product strategy: Using data to identify the most promising opportunity areas along with contributing data expertise to refine and develop new product ideas
2. Impact sizing: Providing an estimated impact of implementing a new feature
3. Impact measurement: Running an experiment to determine the actual impact of newly launched product features
4. Intelligent systems: Improving a product feature by adding intelligent functionality to the product that relies on data science methods including statistical and machine learning methods

The two most important responsibility areas of this role are product strategy and intelligent systems.

Product strategy: The best products are built with diversity of thought. Data scientists uniquely understand the available data, the business domain, and the advanced methods that can be applied to the data to drive the desired business outcome. There are two primary methods data scientists would add value in product strategy:

1. Clearly articulate the right problem to solve to the team by providing a data-driven understanding of the problem area with the team as well as convincing the team of the most promising opportunity areas within the problem space
2. Contribute product ideas that leverage intelligent systems to solve the problems identified while collaborating closely with product, research, design, and engineering teams on the overall solution.

Intelligent systems: Intelligent systems make products smarter by combining deep domain expertise with advanced statistical or ML approaches. Data scientists are uniquely positioned to combine their understanding of the domain and advanced statistical methods to rapidly iterate on different approaches to building an intelligent system to solve an ambiguous problem. They would invest time in creating the initial version of the intelligent systems while partnering with MLEs and SWEs to maximize the impact, scalability, and maintainability of the system.

The role requires strong XFN collaboration where an ideal candidate can:

1. Drive critical efforts to completion with little oversight, while occasionally jumping into roles adjacent to data science (i.e. data engineering, machine learning engineer, etc).
2. Bring new ideas to the team that get incorporated into the product roadmap
3. Ruthlessly prioritize among requests from multiple competing stakeholders
4. Act as a senior cross-functional leader of the team, aligning the team on principles, processes and goals, and mentoring junior colleagues

About the Team

You will be joining a growing data science team and will tackle some of the most challenging and impactful problems that are transforming how people buy groceries every day. You will be embedded within our data-driven product team as a trusted partner in uncovering barriers in the product’s usability and utilize these insights to inform product improvements that drive angle-changing growth. We’re looking for a self-driven, strategic thinker who can hit the ground running to ultimately influence decision-making across the entire organization.

ABOUT YOU

Minimum Qualifications

• 6+ years of work experience in a data science or related field
• Led a team to adopt at least one new metric with which to measure the performance of the team
• Ran several sophisticated A/B tests at a company
• Built a machine learning or statistical model that made its way into production even if the code you wrote was completely rewritten before being deployed
• Experience with Python (pandas), SQL, git, and Jupyter notebooks

Preferred Qualifications

• 8+ years of work experience in a data science or related field
• Led a cross-functional team to design a system of metrics that connected the business strategy to a set of core metrics and assigned ownership of those metrics to the team
• Significant causal experimentation experience in environments with small sample sizes  
• Built a complex machine learning or statistical model and deployed/supported it in production
• Experience with Python (pandas; scikit-learn, statsmodels, or PyTorch; a visualization library that is not matplotlib; a web framework such as flask), SQL (Snowflake), git, Jupyter notebooks

Company Overview: 

At Praetorian, we are bringing together the world's brightest minds in pursuit of solving the cybersecurity problem by reducing the friction of security and enabling the next wave of technological innovation. From projects that range from cryptocurrency exchanges to autonomous vehicles and from medical device platforms to space telescopes, we apply expertise and engineering to help secure our customers.

Explore our exciting New Hire Survival Guide to dive into Praetorian's mission, vision, values, and culture! Discover our competitive benefits and perks we offer.

Career Opportunity:

• Join an industry with massive socio, economic, and political importance in the 21st century
• Work alongside some of the best and the brightest minds in the security industry
• Work with prominent clients and help them solve hard security problems
• Leave an indelible mark on a company where individual input has real impact
• Align your career trajectory with a hyper-growth company that is on the move

Core Responsibilities:

• Provide technical execution on challenging offensive security projects focused on IoT Security for our customers
• Identify nuanced vulnerabilities in advanced systems
• Develop custom methodologies, payloads, exploits, and tools to ensure project success
• Develop documentation for novel mitigation strategies to emerging or undocumented security risks identified in client environments
• Develop comprehensive reports and presentations for our customers
• Serve as a mentor to other engineers in their technical and professional development
• Collaborate with the security community to develop novel attack techniques, tactics, and procedures (TTPs) through Praetorian’s Security Blog and other forms of community engagement

Desired Qualifications:

• Demonstrated passion for offensive security and adversarial engineering
• 2+ years of IoT security experience in one or more cross-functional areas: hardware or software reverse engineering, firmware analysis, embedded cryptography, wireless protocols, glitching/side-channel analysis, or IoT PaaS security
• Additional experience in at least 3 of the following:
  • Product Security Testing (Application, Mobile, LLM)
  • Network Security Testing and/or Red Team
  • Web Application Penetration Testing
  • Cloud Security (AWS, Azure, GCP)
  • Secure Code Review
  • Reverse Engineering 
  • Vulnerability Research/ Exploit Development
• Understanding of threat models, attack paths and intelligence considerations within the scoping of technical projects 
• Ability to write technical reports and present technical findings both internally and externally
• Experience with startup and/or high-tech companies

+1 Qualifications:

• Prior security consulting experience a major plus
• Software development experience in core offsec languages such as golang or python
• Capture-the-flag, CCDC, CPTC or other security related competitions
• Ranked achievements on testing platforms such as Hack the Box, Tryhackme, Portswigger and similar 
• Track record in vulnerability research, exploit development, and CVE assignments
• Demonstrated open source contribution with git commits to popular offsec projects
• Security community experience via presentations, conference attendance, blogs, white papers and similar 
• PNPT, BSCP, OSCP, OSWE, OSCE, OSEP, OSED, CRTO, cloud certifications and similar 
• Bachelors degree in computer science, computer engineering, mathematics, or physics

Desired Behaviors:

• Fanatical passion for cybersecurity and the challenges it presents
• Customer centric focus with an obsessive need to wow and delight each client
• Ability to maintain high levels of output and work ethic
• Personable individual who enjoys working in a team-oriented environment
• Self-starter and independent learner that is able to spin up quickly

Compensation & Benefits:

• Competitive salary
• Equity Incentive Plan, offering ownership stakes in the company
• Continuous learning opportunities through our internal Learning & Development (L&D) program, including training, certifications, and conferences to support your career growth
• Recognition and rewards for speaking engagements at industry events and conferences
• Comprehensive health and dental insurance coverage
• Immediate 401(k) matching
• Paid maternity and paternity leave

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are committed to an inclusive and diverse Praetorian.  We are an equal opportunity employer.  We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

Company Overview: 

At Praetorian, we are bringing together the world's brightest minds in pursuit of solving the cybersecurity problem by reducing the friction of security and enabling the next wave of technological innovation. From projects that range from cryptocurrency exchanges to autonomous vehicles and from medical device platforms to space telescopes, we apply expertise and engineering to help secure our customers.

Explore our exciting New Hire Survival Guide to dive into Praetorian's mission, vision, values, and culture! Discover our competitive benefits and perks we offer.

Career Opportunity:

• Join an industry with massive socio, economic, and political importance in the 21st century
• Work alongside some of the best and the brightest minds in the security industry
• Work with prominent clients and help them solve hard security problems
• Leave an indelible mark on a company where individual input has real impact
• Align your career trajectory with a hyper-growth company that is on the move

Core Responsibilities:

• Provide technical execution on challenging offensive security projects focused on Cloud Security for our customers
• Identify nuanced vulnerabilities in cloud environments
• Develop custom methodologies, payloads, exploits, and tools to ensure project success
• Develop documentation for novel mitigation strategies to emerging or undocumented security risks identified in client environments
• Develop comprehensive reports and presentations for our customers
• Serve as a mentor to other engineers in their technical and professional development
• Collaborate with the security community to develop novel attack techniques, tactics, and procedures (TTPs) through Praetorian’s Security Blog and other forms of community engagement

Desired Qualifications:

• Demonstrated passion for offensive security and adversarial engineering
• 2+ years of Cloud Security experience in AWS, Azure and/or GCP
• Additional experience in at least 3 of the following:
  • Product Security Testing (Application, Mobile, LLM)
  • Network Security Testing and/or Red Team
  • Web Application Penetration Testing
  • IoT Security (Embedded, Firmware, Wireless)
  • Secure Code Review
  • Reverse Engineering 
  • Vulnerability Research/ Exploit Development
• Understanding of threat models, attack paths and intelligence considerations within the scoping of technical projects 
• Ability to write technical reports and present technical findings both internally and externally
• Experience with startup and/or high-tech companies
• Familiarity with container orchestration technologies such as Kubernetes
• OSCP, AWS Security Specialty, Azure Security AZ-500, GCP Pro Security,  GCP Pro DevOps, Azure AZ-400, AWS DevOps Pro, CKA, CKS OSCE, OSEE, or OSWE certifications

+1 Qualifications:

• Prior security consulting experience a major plus
• Software development experience in core offsec languages such as golang or python
• Capture-the-flag, CCDC, CPTC or other security related competitions
• Ranked achievements on testing platforms such as Hack the Box, Tryhackme, Portswigger and similar 
• Track record in vulnerability research, exploit development, and CVE assignments
• Demonstrated open source contribution with git commits to popular offsec projects
• Security community experience via presentations, conference attendance, blogs, white papers and similar 
• PNPT, BSCP, OSCP, OSWE, OSCE, OSEP, OSED, CRTO, cloud certifications and similar 
• Bachelors degree in computer science, computer engineering, mathematics, or physics

Desired Behaviors:

• Fanatical passion for cybersecurity and the challenges it presents
• Customer centric focus with an obsessive need to wow and delight each client
• Ability to maintain high levels of output and work ethic
• Personable individual who enjoys working in a team-oriented environment
• Self-starter and independent learner that is able to spin up quickly

Compensation & Benefits:

• Competitive salary
• Equity Incentive Plan, offering ownership stakes in the company
• Continuous learning opportunities through our internal Learning & Development (L&D) program, including training, certifications, and conferences to support your career growth
• Recognition and rewards for speaking engagements at industry events and conferences
• Comprehensive health and dental insurance coverage
• Immediate 401(k) matching
• Paid maternity and paternity leave

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 

We are committed to an inclusive and diverse Praetorian.  We are an equal opportunity employer.  We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

Location(s): Remote Canada

This role works closely with staff across North America and Europe. Consequently, applicants in the ET time zone are strongly preferred.

Why Thunderbird?

MZLA Technologies Corporation (MZLA) is a wholly-owned, for-profit subsidiary of the Mozilla Foundation and the home of Thunderbird. Thunderbird is a global, free, and open-source email and productivity app, which has experienced significant growth in revenue, staff, and aspirations since its launch 20 years ago. Our revenue comes from our dedicated users around the world who generously fund our work. As we continue to expand our team and enhance our products and services, we remain dedicated to providing best-in-class productivity solutions independent of big tech. Operating as a small but dynamic team of 40 + staff across seven countries and time zones, we are part of the larger Mozilla family but maintain our distinct and independent identity from both the Mozilla Foundation and Mozilla Corporation.

Our organizational culture is driven by our mission. We are committed tofostering opennessandtransparencyas a member of the open-source community. We lean intocollaboration, creativity, and diversity. We bring a hearty dose ofscrappy gritandresilienceto our lively and spirited team. Our operating principles leveragedata informed decisions, ownership, speed andefficiencies toelevateour work and deliver innovative and impactful solutions to our users.

We work openly and this newly created Manager, Community Programs role is pivotal in advancing and strengthening our relationships with the open-source contributor community that helps power Thunderbird. It’s an incredible opportunity for an experienced community manager to help shape our community engagement activities and build a pipeline of active volunteers who support our varied product development and support initiatives.

The Opportunity:

Our community team is a dynamic and collaborative group dedicated to open-source excellence and innovation, working closely with a global network of volunteers and developers. In this role, you will manage the team and engage directly with our community, facilitating onboarding, communicating priorities, and providing clear direction. You’ll collaborate closely with our internal teams to identify opportunities for engagement (product development, QA, localization and user support) and you’ll organize all community initiatives, measuring and ensuring we see a meaningful return on investment from our engagement efforts.

TheManager, Community Program willmanage a small teamand report directly to the Managing Director, Product.

This is aremote,full timeposition. We require strong written communication skills to facilitate effective work coordination across various virtual communication platforms such as email and video conferencing.

What you’ll do: 

• Develop and implement strategies for community growth, engagement, and retention, while ensuring alignment with the organization's vision and goals.
• Lead and mentor the Community team, fostering their growth through direct management, coaching and mentorship.
• With your team, manage programs to successfully onboard and move volunteers up the contribution curve and ensure they have opportunities to make meaningful contributions.
• Actively participate in community discussions and outreach activities across various channels, provide support and encouragement to members, and moderate interactions to maintain a positive and respectful environment.
• Collaborate with our internal teams (engineering, QA, design, product, support) to source problems and needs appropriate for working with the crowd. 
• Collaborate with marketing to support campaigns and activities to increase community activity and engagement, creating content as needed.
• Create a recognition program that increases and celebrates volunteer engagement and satisfaction.
• Manage the tools that measure community engagement, monitor and take action as needed.
• Serve as a bridge between internal teams and external contributors, listening to feedback and questions with empathy, and responding in kind and sharing feedback and insights so collaboration flows seamlessly.
• Plan and budget for annual outreach programs, such as conferences, online events and other outreach activities.  
• Publicize and apply CPG fairly and consistently. Make recommendations for improvement when appropriate.

What you’ll bring: 

• Seasoned professional experienced working with and supporting multiple stakeholders and delivering results. 
• Minimum 3 years of experience building and/or managing technical communities. Experience or familiarity with Thunderbird or another Mozilla project is a strong plus.
• Prior developer experience is strongly preferred.
• Minimum of 2 years people management experience, holding 1-1s, giving feedback and helping coach team members to grow and thrive.
• Understanding of and ability to use version control systems: experience with Git and/or Mercurial.
• Experience moderating forums, mailing lists and chat channels.
• Strong organizational skills and ability to manage multiple projects at the same time.
• Dedication to open source and open standards and passion for engaging with a diverse and global community. 
• Exceptional communication and interpersonal skills with clear and crisp writing, strong cultural awareness and ability to communicate with a variety of audiences.
• Knowledge of inclusive practices for community building, including code of conduct enforcement.
• Ability to de-escalate and balance tensions as they arise. 

Bonus points for:

• Bonus points for fluency in a second language such as German, French, Spanish or Japanese

What you’ll get:

We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:

• Canada: $100k-115k

In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.

Work & Career

• Fully remote work & schedule flexibility
• Latest Laptop and accessories 
• Annual Remote Work Stipend
• Monthly Internet Stipend
• Professional Development Stipend
• Industry Conferences
• Annual Global Team Offsite

Rest & Play

• 24 days PTO per year (prorated) 
• Your Birthday
• Year-end Company Shutdown
• Pilot 4 Day Work Week (July & August 2024)
• Public Holidays
• Other Paid Leave
• Wellbeing Stipend for Personal / Family Activities

Health & Family

• 401k/Pension Contributions
• Health, Dental, & Vision Insurance
• Disability/Income Protection Insurance
• Life Insurance
• Employee Assistance Program 
• Paid Parental Leave
• Paid Sick Days 

*Applicants must reside in and have work authorization for one of the country locations specified above. We are unable to consider applicants outside of these markets at this time. And we are unable to provide visa sponsorship.

All applications should be submitted from our company website (filter jobs by MZLA/Thunderbird).

About Mozilla 

At Mozilla, we have big ambitions for the future, we want to build impactful products that are different — that are built with more respect for the people using them and help us explore new forms of openness. It’s going to take hard work that Mozilla is uniquely suited to take on. It’s why we’re here. It’s who we are. And it’s our future.

Bring your passion, your creativity, your big ideas, and your new perspectives to make the difference we’re aiming for.

MZLA Technologies Corporation (MZLA) Commitment to diversity, equity and inclusion

Mozilla believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. 

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us athiringaccommodations@thunderbird.netto request accommodation.

 #LI-REMOTE

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview 

In this role as a Software Development Engineer II - Full stack or BE, you will be a highly contributing member of a core engineering team working to build the LivePerson Voice offering expertly integrating it into the existing LivePerson offering and different contact center solutions. In this role, you will be exposed to new technologies and architectures, will work with Principal engineers and architects to design and execute new solutions. You must be a team player, motivated, ambitious and eager to grow through build and successful delivery of industry-shifting products.

You Will

• Learn new technologies and architectures, including work with LivePerson’s award winning Voice AI solution, Integrations with contact center providers like Avaya, Cisco, Amazon Connect, voice based telephony, and new product development. 
• Work with Product Management and leadership to bring your engineering experience to the table and ideate new features and functionality
• Help to create reliable, scalable, high performance software solutions deployed in a public cloud environment using the latest software, automations and testing tools available.
• Work on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.
• Develop Java based backend services
• If full stack, Develop UI using Vue, Angular

You Have

• 6+ years of software development experience
• 4+  Experience with programming languages: Java
• 3+ years of experience in development of Microservices, RESTful API, backend systems and successful production software systems
• Strong Object Oriented design and implementation experience, strong knowledge of web protocols, and knowledge of distributed systems architectures.
• Solid understanding of Data Structures and Algorithm Design
• Experience with one of the following: Kafka, Elasticsearch, Redis
• Experience in databases technologies like MySQL, Postgres, Firestore
• Experience with Git, Jenkins, and other Development tools
• Analytical and problem-solving skills
• Advocating and executing on automated testing strategies in all developed code and helping to ensure code quality and consistency for your team. 
• Experience working on large scale deployments and performance tuning
• Experience developing cloud software services and an understanding of design for scalability, performance and reliability
• Good to have Development experience with Unix, Docker, and Kubernetes infrastructure on GCP/GKE
• Good to have 2+ years of experience in building UI using web frameworks like Vue, Angular or other JavaScript
• Bachelor's degree in Computer Science or related field

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers technical inquiries via email, chat, phone, and social media. From Enterprise corporations with petabytes of web traffic to Wordpress bloggers using our platform for free, we are here to help. Being the eyes and ears of Cloudflare, we act as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What you'll do 

The Cloudflare Senior Escalation Engineer will perform deep, technical troubleshooting for complex, escalated issues. This role owns the customer escalation process and works with various Product and Engineering teams to identify product bugs, network problems, and platform issues. Escalation Engineers foster a close relationship with SRE, Network, Engineering and Product teams. They act as an escalation point, isolate/replicate problems, and gather technical information/expectation.

Responsibilities

• Provide coverage (shift rotation including weekends) for technical troubleshooting of escalated issues 
• Triage Customer Escalation issues to find the quickest most efficient path of resolution
• Work cross-functionally with various teams across the company from engineering to sales

Requirements

• Minimum 2 years of customer-facing technical experience, preferably technical support or system reliability engineering
• Excellent verbal and written communication skills, ability to disseminate clear and appropriate  information to both business and technical audiences
• Able to manage multiple priorities, commitments, and projects

Core competencies (“Desired skills, knowledge and experience”)

• Extensive technical support experience
• Experience troubleshooting application protocols (L7 - DNS, HTTP, etc)
• Experience troubleshooting network infrastructure (L3/L4)
• Expert with Linux command line tools  (curl, dig, git, traceroute, mtr)
• Expert at analyzing data using tools like grafana, kibana, and SQL
• Able to clarify complex technical issues and coordinate efforts to resolve
• Able to identify and share/suggest process improvements 
• Demonstrated leadership, prior mentoring experience
• Self-motivated, self-directed, strong relationship building, can positively influence the actions of others, team player
• Comfortable handling inbound and outbound customer calls

Bonus Points

• Experience with regular expressions
• Knowledge of web programming (HTML, Javascript, PHP) and scripting (bash, Python)
• Experience managing/configuring non-HTTP applications (email, DNS, FTP, SSH, etc.)

Vidyard is the video platform that's built for business. Sales reps, marketers, and corporate communicators use Vidyard to record and share videos that grab attention and deliver their message in a personal, impactful way. It's the video tool of choice for Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is looking for a Senior Software Developerto join our Accounts & Billingteam. Reporting to the Engineering Manager, you will be a key part of the team responsible for our critical Account and Billing platforms! Through your technical mentorship and leadership capabilities, you will play an important role in supporting the team to thrive while working cross functionally with our product and design teams to ensure our users are able to achieve their goals and seamlessly navigate our pricing and packaging opportunities.

This position is available to candidates located in Canada.

About the Team

Our engineering team consists of over 50 developers across multiple product streams. Each team owns a key portion of our experience. We are passionate about creating awesome products and making Vidyard an amazing place to grow and ship.

The Accounts & Billing team focuses on developing and optimizing the core systems and services that support permissions, accounts, and billing functionalities across Vidyard's applications and services. Our role is to deliver scalable and extensible platforms, enabling other teams to efficiently iterate on our existing products as well as easily launch and monetize new products.

What You’ll Bring to this Role and Your New Team

• A solid background in software engineering—you have had 6+ years of experience shipping user-facing, scalable web products.
• The ability to work across the software stack as a generalist while bringing experience to either front-end or back-end development.
• Proven ability to make informed architectural decisions and contribute to the overall technical strategy.
• Strong documentation skills, with a commitment to maintaining clear and comprehensive technical documentation.
• Proficiency with AWS services, including S3, Lambda, SQS, and other related technologies.
• A history of success delivering on different initiatives in an agile, iterative environment.
• Strong communication and collaboration skills—you strive for clarity and understanding and can navigate discussions around risks and tradeoffs.
• The desire to drive improvements to our quality, reliability, and performance standards.
• Lean thinking and an experimental, metrics-driven mindset.
• A high tolerance for ambiguity and a recognition that action is sometimes the best path to discovery.
• Eager to share knowledge among other senior - staff level developers and mentor junior and intermediate developers on your team.

Our Tech Stack

• Version control - e.g. Git
• Testing frameworks such as RSpec, Jest, Mocha
• Modern front-end stacks - e.g. Vue.js, React.js
• Modern mobile frameworks - React Native
• Server technologies such as Node.js and Ruby on Rails
• Relational Databases such as MySQL, PostgreSQL
• Nice to have experience architecting microservice infrastructures 
• Distributed computing concerns such as message queues and pub/sub
• Operational concerns such as monitoring and logging

Our engineering team consists of generalists with expertise leaning toward either front-end or back-end development, all maintaining a comprehensive understanding of the full stack. Join us in shaping the future of Vidyard's core offerings and delivering unparalleled value to our customers.

Job descriptions can be overwhelming. At Vidyard we are motivated to drive change togetherand deeply value the unique experiences, abilities and opinions you possess. We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for. 

As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one
• Wellness allowance to spend on what's important to you 
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match
• Stock options
• Flexible holiday program
• Home office stipend 
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all. Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us atrecruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.