LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

You will: 

• Supervise day-to-day operations of the 24x7 Tier 1 support team by:
• Correctly prioritizing cases in real-time based on existing definitions
• Effectively managing crisis scenarios (ex: service interruptions, urgent production bugs, supervisor escalation requests)
• Managing break/lunch assignments to ensure adequate coverage
• Effectively leveraging team members to meet SLAs in times of high volumes to minimize missed support opportunities
• Promoting high NPS
• Being the technical and soft skills lead for Tier 1, ensuring that established processes and procedures are followed
• Mentoring a small pod of Tier 1 team members where you will monitor performance, review conversations, and conduct one-on-one coaching sessions
• Promoting effective communication between team members
• Being the Point of Contact for internal customer questions
• Answering overflow messaging conversations
• Answering phone calls to our emergency support phone line
• Working high-priority cases and reviewing escalated cases to ensure no high-priority cases were missed
• Identifying and prioritizing issues and escalations using defined processes

You should be an expert in:

• Communicating with customers regardless of their English proficiency or technical skills
• Prioritizing competing inquiries so that all customers are serviced according to established SLAs
• Communicating technical information in a way that is easy to understand
• Analytical mindset when it comes to questioning established processes and procedures
• Competent knowledge of HTML and CSS
• Troubleshooting REST/SOAP APIs
• Networking knowledge (IP addresses, firewalls, web filters)
• Using browser-based tools to troubleshoot reported issues  - cache, cookies, network tab/dev tools
• Plus: SQL, able to read and write queries
• Plus: Javascript troubleshooting

You have:

• 3+ years of experience in a technical support role - MUST
• Advantage: Experience leading or mentoring colleagues as tech lead or supervisor
• Obsession with providing an exceptional customer experience
• Ability to work in shifts in a 24x7 operation
• Displays a calm demeanor in critical situations
• Ability to work independently
• Excellent English language in written and spoken communication skills
• Application support hands-on experience (not IT / helpdesk support)
• Candidate MUST be located in Bulgaria

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Additional: Food Vouchers, monthly phone and internet allowance.
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Job Summary

We are looking for a Frontend Engineer to join our growing Engineering team. You’d join a highly technical group who are well versed in building enterprise-ready and highly secure software systems.

Specifically, this role will be joining our team working on an Angular application that is being migrated to React.

**Please note that we are only considering candidates currently in the UK for this role

Essential Duties & Responsibilities

• In this role, you will be:

  • Working on a legacy application that will need maintenance and conversion from Angular to React 
  • In addition to our external users, you'll be working on improving our platform for our amazing internal teams, such as the Application Security Engineers who review and test incoming vulnerabilities.
  • Helping design the platform by working with our product team and both internal and external stakeholders to provide an engineering and UX perspective.
  • Helping  our product designers within our Design System which strives for high accessibility and standards compliance: https://bugcrowd.design/
  • Building a platform that connects hackers around the world with companies to help make the internet more secure.

Education, Experience, Skills, & Abilities

• 3-5+ years web development experience
• Understanding of modern web front-end architectures and patterns
• Angular & React
• JavaScript & Typescript
• Familiarity with ESBuild
• Familiarity with JS test frameworks 
• Familiarity with Haml as we migrate to React frontends 
• Understanding of HTML5 and web document & app semantics
• Familiarity with modern CSS
• Familiarity with Progressive Enhancement web development concepts
• Understanding of front-end performance issues in web applications

Familiarity with secure development best practices (OWASP, etc.), Cypress, & inclusive design are great but not required in this role!

Working Conditions & Physical Requirements

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

Sitting and / or standing - Must be able to remain in a stationary position 50% of the time

Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day.

Environment - remote, work-from-home 100% of the time.

​​About the Role:

Hims & Hers is on a mission to empower people to live healthier lives. Our Growth Engineering team plays a critical role in achieving this by building cutting-edge web experiences that drive patient acquisition, engagement, and satisfaction.

As a Sr. Engineering Manager for the Category Flow Platform team, you will lead a talented group of engineers responsible for developing and maintaining the platform that supports our consultation flow experiences across our product categories including sexual health, weight management, mental health, dermatology, and more. You will work closely with cross-functional teams, including product management, design, and data science, to deliver high-quality solutions that enhance user experience and enable business growth.

This is a pivotal leadership role, where you'll be a hands-on leader, fostering a collaborative environment while driving high-impact initiatives. Your work will directly impact our bottom line and support the care of millions of patients.

You Will:

• Lead, mentor, and inspire a team of engineers, fostering a culture of innovation and continuous improvement.
• Conduct regular performance evaluations, providing feedback and professional development opportunities.
• Oversee the design, development, and implementation of the Flow Platform architecture, ensuring scalability, reliability, and performance.
• Collaborate with product, design, analytics, and marketing, and telemedicine teams to define and execute growth strategies and initiatives.
• Manage project timelines, resources, and budgets effectively, ensuring projects are delivered on time and within scope.
• Facilitate and structure agile events, including sprint planning, stand-ups, and retrospectives.
• Build a high-performing team by coaching and guiding the team on industry best practices and common ways of working.
• Ensure rigorous quality assurance practices within an agile development environment, balancing on-time delivery without compromising quality.
• Champion continuous improvement by identifying and implementing solutions that enhance platform scalability and performance.
• Able to anticipate business and industry issues and recommend new and innovative approaches.
• Able to manage multiple teams of ICs and/or managers.

You Have:

• 10+ years of relevant work experience in software engineering, managing and leading teams to deliver in fast-paced hyper-growth environments.
• Expertise in modern web technologies and frameworks (JavaScript, TypeScript, React, Next, GraphQL, Node).
• Proven experience in building and managing high-performing teams.
• Strong technical background with expertise in full-stack development and architecture.
• Excellent problem-solving skills and the ability to make data-driven decisions.
• Experience designing, building, and scaling web platforms for high-traffic applications, 
• requiring the ability to prioritize effectively and make quick decisions in a fast-paced environment.
• Excellent understanding of agile frameworks and project management practices.
• Clear and concise communication skills, adept at bridging the gap between technical and non-technical audiences.
• Passion for building user-centric products and delivering high-quality solutions.
• Exceptional problem-solving skills with a keen eye for detail.
• A self-starter with a strong business acumen and a strategic mindset.
• A passionate collaborator with a "can-do" attitude and a focus on execution.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

Senior Software Engineer, Remote (US Eastern Time Zone)

Who We Are 

Cobalt was founded on the belief of a fundamental human aspiration: the desire to live better and safer. It all started in 2013, when our founders realized that pentesting can be better. Today our diverse, fully remote team is committed to helping organizations of all sizes with seamless, effective and collaborative Offensive Security Testing that empower organizations to OPERATE FEARLESSLY and INNOVATE SECURELY.

Our customers can start a pentest in as little as 24 hours and integrate with advanced development cycles thanks to the powerful combination of our SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Cobalt Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year and are at the forefront of identifying and helping remediate risk across a dynamically changing attack surface.

Cobalt is an Equal Opportunity Employer and we strive to build a diverse and inclusive workforce at our company. At Cobalt we aspire to engage with diverse individuals, communities, and organizations in order to continue to nurture our unique rich diverse culture. Join our team, and be your true self to do your best work.

Description

Join our innovative team as a Senior Fullstack Software Engineer and be a pivotal part of Cobalt's journey in redefining cybersecurity. In this role, you will leverage your expertise in full-stack development to drive significant advancements in our Pentest as a Service (PtaaS) platform. Your contributions will directly impact the way businesses globally detect and manage cybersecurity risks. Immerse yourself in a culture of learning and excellence, where your work goes beyond coding - it's about building a safer digital future.

What You'll Do

Engineering Excellence: Lead and contribute to the development of our SaaS platform, focusing on high-quality, scalable solutions using modern JavaScript frameworks (React), and robust backend technologies (Ruby).

Cross-Functional Collaboration: Work closely with Product Managers, Designers, and Staff Engineers to translate business needs into innovative features, enhancing user experience and platform capabilities.

Solution Architecture: Influence and design architecture decisions, balancing current needs with future scalability. Actively participate in code reviews and technical planning to ensure the delivery of high-quality software.

Continuous Improvement: Advocate for and implement best practices in software development, including agile methodologies, automated testing, and continuous integration and deployment (CI/CD).

Mentorship & Leadership: Share your knowledge and expertise with the team, mentoring junior engineers, and contributing to a collaborative and growth-oriented engineering culture.

You Have

Proven Experience: At least 5 years of experience in full-stack web development, with a track record of delivering successful, user-centered solutions.

Tech Proficiency: Strong skills in our primary tech stack - JavaScript (React), Ruby, Node.js, and familiarity with cloud environments (GCP, Kubernetes).

API Mastery: Proficiency in designing and consuming RESTful APIs, understanding their role in scalable, efficient applications.

Code Quality Focus: Commitment to writing clean, maintainable code and a thorough understanding of application architecture principles.

Communication Skills: Excellent written and verbal communication skills in English, enabling effective collaboration in a remote setting.

Learning Agility: Eagerness to learn new technologies and approaches, with a proactive mindset and willingness to contribute ideas.

Bonus If You Have

Advanced Skills: Experience with advanced cloud-native technologies, microservices architectures, or security best practices is highly advantageous.

Open Source Contributions: Active participation in open source projects or a strong GitHub portfolio demonstrating your passion for software development.

Community Engagement: Involvement in tech communities, speaking at conferences, or writing technical blogs that showcase your expertise and thought leadership.

By joining Cobalt, you'll not only advance your career but also contribute to a company that's at the forefront of cybersecurity innovation. We're excited to see how your skills and vision can help shape the future of Offensive Cybersecurity. If you're ready to make a significant impact in a fast-growing industry, we'd love to hear from you.

Diversity at Cobalt

With over 45 nationalities already at Cobalt (and counting) we respect and celebrate diversity! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. We support each other and are grateful for each Cobalter's contribution to our mission — let's make security dance! 

Please apply even if you don't think you meet all of the criteria above but are still interested in the job. Nobody checks every box, and we're looking for someone excited to join the team.

Why You Should Join Us

• Grow in a passionate, rapidly expanding industry operating at the forefront of Pentesting and the Offensive Cybersecurity Industry 
• Work directly with experienced senior leaders with ongoing mentorship opportunities
• Earn competitive compensation and an attractive equity plan
• Save for the future with a 401(k) program
• Benefit from medical, dental, vision and life insurance
• Leverage stipends for:
• Wellness
• Work-from-home equipment & wifi
• Learning & development
• Make the most of our flexible, generous paid time off and paid parental leave 
• Work remotely from anywhere in the US Eastern Time Zone

Pay Range Disclosure(For US openings only)

Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($130, 800 - $180, 000) per year + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.  The salary range may differ in other states and may be impacted by proximity to major metropolitan cities.

Cobalt (the "Company") is an equal opportunity employer, and we want the best available persons for every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws and providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cobalt is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.