At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We’re looking for a Senior IT Systems Engineer, Collaboration to help deliver the best technology experience for everyone at Webflow. As a key member of the IT team, this role will be instrumental in preparing our company for the next phase of growth and scale. You’ll focus on honing how Webflowers work together in Jira and Confluence, implementing thoughtful best practices that balance ease of use with a security-first mindset. 

In addition to owning the Atlassian experience, this role will contribute to bridging gaps in our collaboration platforms, ensuring that Webflowers are extracting the most value from the tools they have to work with. This role requires a strategic approach to system administration, automation and integration, and will have great influence on the people, processes, and technologies at Webflow. 

About the role 

• Location: Remote-first (Mexico only)
• Full-time 
• Permanent
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
• Mexico  (All figures cited below in MXN  and pertain to workers in Mexico)
• 686,100 - 843,800 - 1,001,500 MXN
•  
• Reporting to the Senior Manager, ITX

As a Senior IT Systems Engineer, Collaboration, you’ll … 

• Own Webflow’s Atlassian Experience, working to refine how we use Jira and Confluence 
• Administer collaboration tools such as Okta, Google Workspace, Zoom, and Slack 
• Help define Webflow’s “Operating System” by shaping how work gets done, ensuring our core technologies support productivity and collaboration
• Identify gaps and shortcomings in our processes and procedures, and partner across functions to deliver and drive adoption of smart and scalable solutions
• Create, develop, and maintain technical documentation with a high degree of operational rigor
• Help deliver a secure and exceptional technology experience

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

Requirements:

• Strong self-starter, with experience working in a remote-first, asynchronous environment
• Administration of Atlassian applications required (1k+ users is a plus)

You’ll thrive as a/an Senior IT Systems Engineer, Collaboration if you:

• Enjoy building and refining tools that help teammates do their best work
• Are curious about how things work and fit together, and aren’t afraid to ask questions
• Are more than comfortable with administering Atlassian’s tools, and perhaps even consider yourself an expert
• Understand that with autonomy comes great responsibility, and know how to wield it wisely to deliver impactful results

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.

Remote, together

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please reviewWebflow’s Applicant Privacy Notice. 

Clover is reinventing health insurance by working to keep people healthier.

Clover Health is dedicated to reinventing health insurance by focusing on keeping people healthier. This mission is reflected in our approach to managing provider relationships and ensuring that operational needs are met efficiently. 

As a Provider Solutions Associate, you would contribute to this mission by facilitating smooth interactions between providers and Clover, ensuring that any issues are promptly resolved, and supporting initiatives aimed at improving overall provider satisfaction and patient outcomes. This role requires a blend of technical skills, operational knowledge, and strong interpersonal abilities to ensure that Clover Health's provider relationships are optimized and that complex issues are resolved efficiently.

We are currently considering candidates located in the Central and Eastern time zones of the United States for this position.

As a Provider Solutions Associate, you will:

• Gain in-depth knowledge of Clover Health's operational processes, including Contracts, Claims Processing, Payments, Payment Integrity Audits, Configuration, and Grievances.
• Serve as the main contact for high-priority providers and maintain positive on-going relationships, leading external meetings regularly.
• Manage internal projects to enhance the provider experience, such as provider education on best practices and new policies.
• Ensure timely investigation and resolution of escalated provider issues or inquiries, both internally and externally.
• Work with internal and external teams to research and resolve provider escalations.
• Identify and implement opportunities to reduce provider abrasion through root cause analysis and collaboration with management.
• Utilize Excel; Pivot Tables, Formatting, Formulas, and Vlookups.

Success in this role looks like:

Success in this role is measured by your ability to complete key tasks like data entry, report generation, and provider claims analysis accurately within the first 90 days. You'll also research and resolve escalations, gain a strong understanding of Clover's policies, and collaborate effectively with internal teams. By the first 6 months, you'll be expected to manage higher-level escalations, independently handle hospital systems, maintain the Provider Claims Escalation spreadsheet with precision, and contribute to internal projects. Long-term success involves building strong relationships with providers, efficiently managing projects, resolving escalations, and applying problem-solving skills while multitasking with minimal oversight.

You should get in touch if:

• You're based in the Central or Eastern time zone of the United States.
• You're passionate about healthcare, with 3+ years of experience in health insurance or medical offices.
• You have a knack for coding – maybe you're even a Certified Professional Coder (great if you are, but not a deal-breaker if you're not).
• You're a data wizard, comfortable with a variety of tools. Think Excel, Salesforce, JIRA, Mode, Google Suite, and industry-specific platforms like Engagement Plus, SDS, iNetwork, Optum Pay Financial, and Health Rules Payor.
• Details are your thing, and you thrive on meeting deadlines.
• You're a natural collaborator, excited to work with teams across our organization and beyond, helping us grow and innovate.
• You're ready to bring your skills and experience to a dynamic, evolving industry.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover:We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are anE-Verifycompany.

For California, Colorado, New Jersey, New York, or Washington residents, a reasonable estimate of the base salary range for this role can be found below. For candidates residing in other geographic areas, the range will be adjusted based on location. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

Colorado/Washington Pay Range

$67,200 - $91,800 USD

California/New Jersey/New York Pay Range

$67,200 - $102,000 USD

***PLEASE NOTE: Although this position is "remote," the applicant MUST live and work in Croatia***

About the role:

• Design, develop, document, and implement solutions for Glooko's Diabetes Data Management platform.
• Maintaining software quality and adopt right architectural principles 
• Functional and design patterns with a focus on performance, security and scalability
• Proven ability to be an independent thinker and dynamic problem solver
• Design, develop, document and implement solutions for Glooko's Diabetes Data Management platform
• Develop, test, or modify programs, based on and related to user or system design specifications
• Write code that is scalable, modular, maintainable, reusable, and well-tested
• Optimize complex data models for understandability and performance
• Work in an agile development environment with understanding of agile/lean delivery methods
• Design, develop and oversee unit tests to ensure application logic is fully exercised for each application component
• Communicate effectively with team and other stakeholders on stages and project completion goals or dates
• Provide technical oversight to the development process including code reviews and mentoring of the technical team
• Deliver end-to-end solutions with a focus on hitting delivery milestones

About you:

• Bachelor Degree in Computer Science, Math, or Engineering
• 3+ years of hands-on work experience with Ruby-On-Rails (preferred), JavaScript, Python, Java with prevailing back-end frameworks building APIs and Microservices.
• 3+ years of hands-on work experience with HTML, CSS, JavaScript, ReactJS and related technologies.
• Understanding of client-side scripting and JavaScript frameworks, including jQuery.
• 1+ year of experience with mongoDB, DynamoDB or other noSQL databases.
• Experience with automated testing and building pipelines for CI/CD.
• Working experience and knowledge in TDD & BDD development practices
• You are a generalist working on frontend, backend, and anything it takes to solve problems and delight users both internally and externally.
• You have experience developing new user-facing features using HTML, CSS, Javascript, preferably with ReactJS, AngularJS or similar set of libraries or frameworks.
• Passionate about developing modern web applications (designing modern REST based APIs, 3rd party integration, Web UI interactions, etc.) using Ruby, Python, or Java.
• You have a passion to build reusable code for future use while ensuring the technical feasibility of UI/UX Designs.
• Write modularized and clean code and back them up with a good extent of unit tests.
• You have experience with containerization platforms (Docker) and container orchestration tools.
• You have experience with NoSQL databases.
• You like to spend time optimizing applications for maximum speed and scalability.
• You’re curious to learn and are enthusiastic to share your learnings with your teammates, see yourself as a good team player on all occasions.
• You have experience and knowledge of Scrum and Agile tools. JIRA and Atlassian tools experience is a Plus.

About Glooko:

There are over 420 million people in the world with diabetes and Glooko helps them, as well as their physicians and care team, manage the disease more easily and cost effectively. Glooko is the Unified Platform for Diabetes Management and provides an FDA cleared, HIPAA compliant Web and Mobile (iOS and Android) application for people with diabetes and the clinicians who treat them. The platform seamlessly unifies data from over 80 of the leading blood glucose meters, insulin pumps, continuous glucose monitors, activity trackers, and biometric devices to deliver insights that improve personal and clinical decision support.

Glooko’s mobile app and web dashboard enable patients to easily track and proactively manage all aspects of their diabetes care. Glooko’s Population Tracker and APIs offer diabetes-centric analytics and supply insightful reports, graphs and pattern-triggered notifications to patients, health systems, and payers. The Glooko platform also allows customers and third-party developers to create branded modules for Glooko users.

Launched in 2010, Glooko is funded and managed by visionary technologists and leaders in healthcare.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

The Customer Product Interlock Owner is a pivotal role responsible for aligning customer needs with product offerings, ensuring seamless collaboration between the customer and internal teams. This role requires a balance of technical expertise, commercial understanding, and exceptional communication skills to bridge the gap between product development and customer expectations. The ideal candidate will have a strong ability to prioritize tasks, solve complex problems, and work collaboratively across departments to drive customer satisfaction and product success.

You will: 

• Customer Liaison: Act as the primary point of contact for customers and customer success teams, understanding their needs, challenges, and objectives to ensure alignment with product capabilities.
•  Product Alignment: Work closely with product management and development teams to ensure customer requirements are clearly understood and integrated into the product roadmap. 
•  Collaboration: Facilitate cross-functional collaboration between sales, success, product, and engineering teams to ensure a cohesive approach to product delivery and customer satisfaction. 
•  Technical Guidance: Provide technical insights and guidance to customers, helping them understand product functionalities and how they can be leveraged to meet their needs.
• Problem Solving: Address customer challenges by identifying root causes and working with internal teams to develop and implement effective solutions.
• Commercial Acumen: Understand the commercial implications of product decisions, balancing customer needs with business objectives to drive profitable outcomes. 
•  Prioritization: Manage and prioritize tasks and projects based on customer impact, business goals, and available resources, ensuring timely delivery of product enhancements and solutions. 
•  Communication: Ensure clear and consistent communication with all stakeholders, both internally and externally, to keep everyone informed of project status, challenges, and solutions.

You have:

• Technical Skills: Strong understanding of the product’s technical aspects, with the ability to translate customer needs into technical requirements. 
•  Commercial Acumen: Ability to understand and balance the commercial aspects of product decisions, ensuring profitable outcomes for the business. 
•  Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly to both technical and non-technical audiences. 
•  Collaboration: Proven ability to work effectively in a cross-functional team environment, fostering collaboration and driving collective success. 
•  Problem Solving: Strong analytical and problem-solving skills, with the ability to quickly identify issues and develop effective solutions. 
•  Prioritization: Ability to manage multiple tasks and projects simultaneously, prioritizing based on impact and urgency.
• Customer Focus: Deep commitment to understanding and meeting customer needs, with a proactive approach to ensuring customer satisfaction.

Preferred Experience: 

•  Bachelor’s degree in a relevant field (e.g., Engineering, Business, Computer Science). 
•  6+ years of experience in a customer-facing role, preferably in product management, customer success, or technical account management. 
•  Experience in the [industry] sector is highly desirable. 
•  Familiarity with JIRA, SNOW, product roadmap tools or software relevant

Benefits: 

The salary range for this role will be between $120,000 to $150,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Platform

Our Platform organization’s purpose is to enable Gemini to scale effectively and empower our engineering teams to focus on building innovative financial products and experiences for individuals around the world. Platform focuses around building a scalable and secure foundations platform, enabling Engineering to deploy, validate, and operate their services in production, improve resiliency of the service and increase organizational efficiency by reducing operational toil and increase system efficiency through architectural evolution.

The Role: Senior Associate, Resilience Management

As a Senior Associate in Resilience Management you will be responsible for the implementation of our policies and procedures, and coordination of risk assessments and audits within the Technology department as a whole. Working as part of our broader Production Engineering Team, this position will be a key personnel in coordinating around BCM, Governance within Incident and Problem management, Risk and Auditory functions for the Gemini technology group which are in adherence to local, federal, and international regulations. An ideal candidate will have strong focuses in risk management, cross team collaboration, and providing overall technology governance and improvements to processes which lead to the stabilization of the overall ecosystem.  

This is a hands-on position, working across the technology department, and cross-functionally across Gemini in partnership with Product, Security, Risk, Audit, and Customer Support. You will be actively involved in the expansion of our BCM program, incident triage (when needed) / retrospective reviews, risk management, auditing process, and refining team processes. You will coordinate with teams from across the organization in multiple aspects including getting projects safely delivered quickly, becoming a beacon of clairvoyance for audits, and rallying team members when needed end-to-end. You possess a strong sense of ownership and a desire to improve on every iteration. The core values of Gemini are heavily ingrained into this role and will grow to be a shining exemplar of the primary principles prized by the organization.

Responsibilities:

• Develop, track, review, and report on the implementation of technology processes (eg., Incident, Problem, BCM and Risk Management)
• Help technology teams design and optimize their processes, in line with Gemini’s policies
• Help technology teams manage and report on their operational responsibilities through metrics and dashboards
• Work with Audit and Risk departments to conduct audit and risk assessments of Technology

Qualifications:

• Expert Knowledge of typical technology support frameworks. Eg. ITSM, ITIL
• Knowledge of monitoring, reporting or BI tooling. Eg. Looker, Datadog
• Expert Knowledge of ITSM tooling, processes and reporting, eg. Jira, Rootly (incident-Problem Management tool), Service Catalog and CMDB
• Hands on experience developing automation in Jira, Confluence and various SaaS products including the use of API’s
• Experience writing technical documentation or designing knowledge bases
• Experience with toolings, e.g. Git, Github, Confluence and G-suite
• Knowledge of Agile methodologies
• Experience with internal and external technology audits
• Experience with incident, problem and risk management, BCM and overall operational resiliency
• Knowledge of current / pending regulatory requirements pertaining to operational resiliency
• Experience engaging with highly technical teams in order to achieve appropriate resolution outcomes in a fast paced environment
• Comprehension of devops best practices
• Effective communication skills both oral and written, and ability to present to an audience

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $120,000 - $150,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We are looking for a Senior Manager, Business Technology to lead our Business Technology (BizTech) team. Our BizTech systems contribute significantly to our overall success as a company, and this team will be responsible for ensuring the performance and sustainability of those systems long-term. Through innovation and simplicity, you will play a crucial role in enabling our customers and partners to operate efficiently with our internal teams as we continue to scale across the globe.

Additionally, this role will require you to be hands-on while building a team as our systems and processes become more mature.

About the role:

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time 
• Permanent 
• Exempt
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
  • Zone A: [$179,000 - $251,500]
  • Zone B: [$168,000 - $236,500]
  • Zone C: [$157,000 - $221,500]
• United States  (all figures cited below in USD and pertain to workers in the United States)

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Head of IT

As a Senior Manager, Business Technology, you’ll … 

• Own and drive continuous improvement across our G&A and GTM tech stacks: CRM (e.g. Salesforce, Zendesk), ERP (e.g. NetSuite, Workday), Revenue Intelligence (e.g. Gong, Clari), Legal (e.g. Ironclad), and Enterprise Billing (e.g. Stripe) systems
• Guide, mentor, and manage a team of Business Systems Analysts, Solution Architects, and other IT professionals to cultivate a high-performance culture 
• Help build and maintain x-functional relationships between internal and external partners, define best practices, and support the technical needs of our tech stacks
• Collaborate with IT leadership, the IT PMO, and other key stakeholders to oversee the planning, execution, and delivery of tech projects, ensuring they are completed on schedule, within scope, and within budget
• Build and lead the vision and strategy for Webflow's BizTech stack with an enterprise architecture mindset that aligns with business processes and can be clearly communicated to Webflow’s leadership team

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you:

You’ll thrive as a/an Senior Manager, Business Technology if you:

• Have at least 7 years of experience managing systems that contribute to business processes like Record to Report, Hire to Retire, Lead to Cash, and Procure to Pay
• Have at least 3 years of people management experience in a remote-first, fast-paced startup environment 
• Have extensive experience developing roadmaps, planning and executing projects with minimal guidance using the Atlassian stack (e.g. Jira & Confluence) 
• Enjoy being hands-on across a business tech stack to solve complex technical problems, when necessary using automation tools and iPaaS platforms (e.g. Workato) 
• Obsess over the employee experience and have managed a high-performing team in a remote-first, fast-paced startup environment autonomously for at least 3 years
• Deeply understand how a high-functioning Business Technology team can positively improve employee and customer satisfaction, and ultimately, organizational success

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.

Remote, together

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Hi, we're Oscar. We're hiring a Senior Analyst to join our Claims Platform Configuration team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Senior Analyst, Claims Platform Configuration supports the business by improving the consistency, accuracy, and efficiency of platforms, systems and processes. Through understanding of the platform configuration capabilities, this role helps ensure that processes are configured accurately.

You will report to the Manager, Claims Platform Configuration.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change.

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $76,800 - $100,800 per year. The base pay for this role in all other locations is: $69,120 - $90,720 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Analyze and summarize claims process behavior in order to expedite the design/solutioning process
• Translate configuration, enabling internal teams to resolve escalations 
• Process incoming Jira tickets to support member escalation resolution
• Write first-draft requirements for ad-hoc legal updates 
• Identify and pilot opportunities to improve operational efficiency  
• Triage and manage workflows of ingested items 
• Investigate escalations via incoming tickets or informal pathways
• Conduct necessary maintenance work and take on ad-hoc projects associated with configuration and external data management. 
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 1+ year working knowledge of healthcare claims adjudication 
• 1+ year Proficient in Microsoft Word, Excel and PowerPoint and/or comparable programs within the Google Docs Editors suite (e.g., Google Docs, Google Sheets, Google Slides). 
• Experience working in health insurance industry/claims
• SQL proficiency

Bonus Points

• Experience working with Jira