jira Remote Jobs

542 Results

16d

Salesforce Business Analyst Specialist (Remote)

MattelEl Segundo, CALIFORNIA, Remote
tableaujirasalesforceDesign

Mattel is hiring a Remote Salesforce Business Analyst Specialist (Remote)

Job Description

The Opportunity: 

Mattel is currently seeking a Salesforce Business Analyst Specialist - Global Consumer Services Systems. The role will be part of the Global Technology Organization and report to the Senior Manager, IT of Consumer Services and Quality. 

The Consumer Services Salesforce and VCC platforms help drive quality, safety, and compliance required to sell our products in global markets and for customer service. This role will manage technical resources including Mattel and service providers and software providers. The Business Analyst Specialist will need to partner with business analysts and business partners on process harmonization and requirements, with the architects on solution alignment and with our developers to deliver capabilities that are aligned with our business strategy and goals.

This position will collaborate closely with Salesforce-related vendors, business partners, and the global IT organization by evaluating systems and processes and driving system and process improvements to the Salesforce platform. This role will work both in partnership with Salesforce system integrator vendors as well as independently to support change to the Salesforce system and integrations. This role will be responsible for having a detailed understanding of the technical architecture of the Salesforce system, changes in plan and backlog, the CI/CD process, and issue remediation. This individual is expected to drive efficiency and continuous improvement to the Salesforce environment and integrated solutions.

What Your Impact Will Be: 

 

New Capability Deployment

  • Work closely with the Senior Manager, business leadership and personnel in technology modernization initiatives across all phases of the project lifecycle (analysis, design, build, test, deploy)
  • Lead requirements and design discussion with IT and business resources; be able to demonstrate the primary features and functionalities of an application and how it works and communicate impact to the business processes and users
  • Work side-by-side with the business team to gather detailed requirements
  • Apply leading practices to requirements and processes and facilitating the development of to-be processes to be deployed on the modernized Salesforce and VCC platform which effectively support Mattel’s operations as well as customer care
  • Effectively partner with third party resources in planning and delivery of assigned initiatives
  • Support go-live preparation and production rollout activities
  • Support business driven projects that integrate with both on-premise systems and cloud-based SaaS solutions
  • Project management for smaller initiatives following the Mattel Operating Model
  • Recommend and implement changes to applications and processes that meet business requirements or make them more efficient
  • Be an integral part of future upgrade and implementation project teams that will modernize or improve business systems and operations

 

Business Continuity

Support Global Consumer Services system change processes

  • Identify and address IT issues as primary point of contact and optimize infrastructure, hardware, software and processes, in close partnership with the GSC business team and driving GTO dependencies
  • Ensure proper processes and document requirements are being followed across the Global Consumer Services organization
  • Provide subject matter expertise in project and operations related to Salesforce
  • Engage in rigorous root cause analysis, problem solving and solution implementations
  • Ensure system processes work in a manner that adheres to customer requirements
  • Maintain and update systems and data – combination of legacy systems and Salesforce platforms
  • Ability to identify systems problems, solution fixes, present to leadership, and implement  changes
  • Make and deploy configuration changes to the Salesforce environment in compliance with Mattel change control processes

Qualifications

What We’re Looking For:

  • Bachelor’s Degree in computer science, information systems or a related field.
  • 5+ years related experience in Technology/Operations serving end customers.
  • 5+ years related experience with Salesforce Service Cloud with end-to-end implementation experience
  • Salesforce administrator, business analyst, and/or consultant certification(s)
  • 5+ years related experience with NICE InContact VCC and IVR
  • Experience with Salesforce integration capabilities and implementation a plus
  • Experience with NICE InContact Workforce Management, QM Pro, and Interaction Analytics a plus
  • Ability to work remotely but should be open to travel as needed (Up to 25%).
  • Experience in managing small to medium-size projects and leading team efforts
  • Comfortable working in a matrixed organization to drive outcomes
  • Prior experience in fast paced technology implementations
  • Responsible for understanding and translating the business’ requirements into actionable Salesforce solutions while support the design review, unit, system, and user acceptance testing
  • Skilled at documenting the current state and future state business processes - performs business process gap analysis
  • Must have working knowledge in the customer service domain
  • Experience with compliance documentation management and support
  • Experience with legacy as well as modern systems, especially coverting legacy systems to Salesforce Cloud
  • Expert understanding of various modern technology platforms that support technology serving end users – ideally in the customer care, D2C.
  • Analytical and reporting skills such as creating dashboards and establishing KPIs such as experience with PowerBI, Cognos, Tableau, and Google Data Lake/AWS is preferred
  • Expert knowledge of middleware components and capabilities
  • Knowledge and experience with deploying operating systems, applications, patch management and desired configurations.
  • Implementation experience in the following will be advantageous: Salesforce, legacy systems, application rationalization/modernization, middleware, contact centers
  • Strong analytical and critical thinking mindset.
  • Expert relationship management/networking skills.
  • Expert verbal and written communication skills.
  • Comfortable presenting to business stakeholders on a regular basis.
  • Should be able to work independently under minimal supervision and be a good team player
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint, and Jira as well as other project management and time tracking tools  
  • Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves

The annual base salary range for this position is between $92,000 and $140,000
**This range is indicative of projected hiring range, however annual base salary will be determined based on a candidate’s work location, skills and experience.

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16d

Senior Staff Engineer

ExperianHyderabad, India, Remote
agilejirasqlapirubypostgresqlMySQLjenkinsAWS

Experian is hiring a Remote Senior Staff Engineer

Job Description

Job Description

Senior Software Development Engineer position will be responsible for designing, implementing, and testing of code to enhance and cultivate several of the company solutions for new API, Batch and Data product offerings. Responsibilities include building new products, automation support, tooling support, and tests.

Our environment

  • Systems running on latest Ruby, Rails, and Elixir.
  • Private Git/GitHub repository, Jira for ticket tracking/scrum sprints and GitHub for code reviews
  • 1:1 test coverage for most of codebase and 2:1 for prime areas
  • Mac laptops provided for development
  • Jenkins for continuous integration; deploy to AWS
  • Agile teams comprised of Software Developers and Software Test Engineers

 

Qualifications

Additional Desired Skills

  • Experience with Rails or other MVC framework
  • Experience with Elixir
  • Strong SQL skills with MySQL or PostgreSQL
  • Experience with non-relational databases and their role in web architectures desired

Knowledge and Experience

  • Several years of Ruby experience, among other languages and 3-5 years of evolving experience
  • Excellent analytical and problem-solving skills
  • Excellent organizational skills
  • Proven verbal and written cross-department and customer communication skills
  • Ability to be on-call via phone for one week every 5-6 weeks and available for escalated outage response 24x7 because you are responsible for your code

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16d

Publicis Media - Business Process Manager - Jira Administrator (m/w/d)

Publicis SapientDüsseldorf, Germany, Remote
jirasql

Publicis Sapient is hiring a Remote Publicis Media - Business Process Manager - Jira Administrator (m/w/d)

Stellenbeschreibung

Für die Gestaltung, Weiterentwicklung und professionelle Betreuung unserer Geschäftsprozesse suchen wir Verstärkung: Werde Teil unseres Business Process Management Teams, das täglich im spannenden und herausfordernden Media-Umfeld einen großen Einfluss auf die Arbeitsabläufe unserer Organisation nimmt.

  • Du übernimmst die Projektleitung in den Bereichen Changemanagement und IT-Consulting/-Management 
  • In Prozessanalysen nimmst du IST-Prozesse auf und entwickelst SOLL-Konzepte/Optimierungsansätze
  • Du konfigurierst und entwickelst auf Basis deiner Prozessanalysen und Konzepte Jira-gestützte Workflows
  • Von der Idee bis zur Implementierung koordinierst du mit allen Projektbeteiligten auf Augenhöhe
  • Als Expert*in des Prozessmanagements fungierst du als gern gesehene*r Berater*in und Lösungsfinder*in für unsere Business Stakeholder
  • Du arbeitest dich in bestehende Prozesse und Workflows ein und verantwortest deren erfolgreiche Weiterentwicklung im agilen Media Umfeld

Qualifikationen

  • Jira-Kenntnisse in der Konfiguration/Entwicklung individueller Workflows
  • Kenntnisse in der Geschäftsprozessmodellierung (BPMN 2.0)
  • Erfahrungen in der Leitung von Changemanagement- und/oder IT-Projekten
  • Erfahrungen in der Durchführung von Schulungen und Workshops
  • Ausgeprägte analytische, organisatorische und kommunikative Fähigkeiten
  • Neben deiner Teamfähigkeit überzeugst du mit einem hohen Maß an Eigenverantwortung
  • Gute Englischkenntnisse in Wort und Schrift, sowie fließende Deutschkenntnisse
  • Grundkenntnisse in SQL
  • Kenntnisse in der Mediabranche sind von Vorteil

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17d

Human Resources Generalist

Mid LevelFull Timeremote-firstjira

The Lifetime Value Co. is hiring a Remote Human Resources Generalist

Human Resources Generalist - The Lifetime Value Co. - Career PageGreat env

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17d

Lead Backend Engineer (F/H/X)

AVIV GroupParis, France, Remote
DevOPSSQSEC2LambdajirasqlDesignc++.netpostgresqltypescriptAWSbackendNode.js

AVIV Group is hiring a Remote Lead Backend Engineer (F/H/X)

Description du poste

Ce que nous faisons au sein de notre pôle "Intermediary":

Nous recherchons actuellement un Lead Backend Engineer Typescript C# .Net pour rejoindre nos équipes Product & Tech, cross country.

Avec vos collègues, vous concevrez et développerez un sous ensemble de la nouvelle plateforme internationale à destination des professionnels basée sur Node.js et Typescript. Les équipes mettent en place des applications cloud-based en suivant les meilleures pratiques de cloud computing, d'architecture AWS (serverless, eventing...) et de craftsmanship.

Encore en phase de transition, le maintien opérationnel des systèmes historiques C# .Net qui propulsent les plateformes actuellement en production demeure une part importante de l’activité de votre équipe.

Chez AVIV nous mettons l'accent sur l'automatisation des processus de développement, build, déploiement, tout en mettant l'accent sur la qualité grâce à des revues de code, des tests rigoureux, une observabilité poussée et une attention particulière à la sécurité pour garantir la fiabilité, la sécurité et la performance des services.

Au travers de nos Guildes nous investissons énormément dans l'amélioration des compétences des équipes via des partages de connaissances et des bonnes pratiques, des pocs, hackathons …

Afin d’accompagner notre activité en France et à l’international (Groupe AVIV), nous recherchons un(e) Backend Lead Engineer capable de:

● Analyser les besoins, cadrer les développements et développer nos services et applications;

● Garantir la qualité du code, les performances, la sécurité des services en respectant les bonnes pratiques et standards;

● Anticiper les risques et opportunités des nouvelles technologies;

● Être force de proposition sur les choix d'architecture et le solutioning;

● Travailler dans un contexte agile.

… dont les responsabilités principales seront:

● Architecture : proposer des solutions techniques répondant aux besoins fonctionnels via la construction de nouveaux composants, ou l'amélioration de composants existants;

● Pratiques Craft (Continuous Delivery, Testing, Clean Code et Clean Architecture) et DevOps (Automatisation, Infrastructure as Code, Build Configuration As Code) , Microservice;

● Best Practices : optimiser et faire évoluer la plateforme (build, qualité, TU, CI/CD, ...) et sa performance de manière continue;

● Transversalité : contribuer à notre transformation Tech en collaboration avec les autres équipes (architecte, devops, finops …);

● Coaching : accompagner les développeurs juniors et intermédiaires. Communiquer / Partager les bonnes pratiques de

développement avec l’ensemble des équipes du pôle.

… pour évoluer dans un environnement technique:

● Langages : Typescript, Nodejs, avec des compétences sur la stack C# ASP .Net Core/.Net6;

● AWS: ApiGateway, SNS, SQS, EKS, EC2, RDS, CloudFormation, Lambda, Systèmes distribués dans le Cloud AWS;

● Base de données : PostgreSQL, DynamoDB, RDS/Aurora, SQL Server;

● BDD, DDD, CI (CircleCI) , Microservices, Design for failure;

● Architecture : Hexagonale, Event Driven Architecture, Clean architecture, Serverless;

● Outils : Github, GitFlow, Jira, Confluence, Circle CI, Sonar.

Le mieux dans tout ça, c’est que tu ne seras pas seul. Chez nous, on travaille en équipe et en harmonie !

Qualifications

Nous recherchons un(e) Lead Backend Engineer capable de:

● Partager ses connaissances et son expérience à l'ensemble de l'équipe;

● Soutenir activement l'équipe pour améliorer continuellement son niveau technique et ses pratiques aussi bien sur les systèmes

historiques que tournés vers l’avenir avec la nouvelle plateforme;

● Être force de proposition pour améliorer le design et l'implémentation de nos applications afin de répondre aux enjeux techniques et business;

● D’accompagner les équipes face aux révolutions induites par l’IA en réinventant nos ways of working, en promouvant non seulement l'usage des outils d'aujourd'hui, mais aussi en se projetant sur l’avenir du métier et des technologies.

Vous êtes une personne avec:

● Une formation supérieure en informatique (BAC +3/+5), vous justifiez d’une expérience significative en tant que Lead Développeur NodeJS, Typescript, C#;

● Vous avez une sensibilité du produit et de la satisfaction client;

● Vous êtes innovant, force de proposition, passionné(e) et aimez le travail en équipe;

● Vous êtes adepte du code propre, lisible et performant;

● Vous savez travailler en agilité : interaction, collaboration, adaptation, amélioration continue;

● Vous êtes autonome, pragmatique et disposez d’un bon sens de la communication;

● Vous savez faire preuve de leadership et savez vous positionner en mentor pour vos coéquipiers;

● Le craftsmanship , l’automatisation, et le déploiement continu sont pour vous des nécessités;

● Niveau d’anglais :Bon niveau lu, parlé, écrit (documentation en anglais, échanges réguliers avec des équipes internationales).

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17d

Senior Operations Specialist

Insight SoftwareHyderabad, India, Remote
9 years of experiencejirasqlDesignslack

Insight Software is hiring a Remote Senior Operations Specialist

Job Description

  • Monitor and tracking of org changes for accurate reporting, scheduling
  • Ensure successful ongoing operations with knowledge transfer to customers and stakeholders.
  • Create, update and maintain documentation, SOPs, Process Flow, Mapping, skills matrix
  • Identify professional service problems beforehand and propose solutions to resolve.
  • Utilize experience and knowledge of resolving complex problems.
  • Collaborate with staff to vice-president level employees within and across function and external parties.
  • Work with various types of data formats such as Excel spreadsheets, .csv files, Access databases as well as extracts from SQL Server or other relational databases.
  • Understand the requirements and create reports accordingly, specially forecast reports and financial reports for Professional Services.
  • Work on ad-hoc reports data as required.
  • Successfully works to automate existing processes, propose new ideas/solutions
  • Facilitate business process design and development to leverage rapid response capabilities.
  • Manage multiple projects and establish priorities
  • Analyze base data of newly acquired companies for system integration purposes
  • UAT for various systems
  • Work with other team members on Jira issues, as per SLA defined by Leadership team.

Communication

  • Communicate with Leaders and/or insightsoftware managers to scope, develop, test and implement conversions/reports
  • Effectively communicate with Managers to keep projects on target
  • Continually drive improvements in the processes

Collaborate via phone, video conference, slack, and email with stakeholders throughout the conversion process

Qualifications

  • 5-9 years of experience
  • Strong MS Excel/Advance Excel knowledge/Skills
  • Experience in Financial Reporting, Budgeting and Forecasting
  • Experience in Month-End close processes and invoicing process
  • Clarity on of Quote to Cash concepts and Understanding of Revenue Recognition
  • Understanding and experience of Professional Services activities
  • Administrative experience with any Professional Services Automation systems (PSA)
  • Ability to perform tasks in a fast-paced environment
  • Understanding of Power BI desktop and services and SQL, databases
  • Excellent written, oral and presentation skills
  • Solutions focused approach to creative problem solving
  • Strong organizational and multi-tasking skills required to successfully lead in a fast-paced work environment
  • Ability to determine priorities on a daily basis to achieve business objectives

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Virtual Staff is hiring a Remote Full Stack Developer (C# & Blazor)

Our client is a bespoke software development company located in Queensland, Australia. They are working on the development, maintenance, and enhancements of bespoke software.

They are now looking to hire a Full Stack Developer to contribute to the development, maintenance, and enhancement of their custom software solutions.

Job Responsibilities:

  • Manage and complete development tasks assigned through Jira tickets.
  • Monitor and report progress, especially if tasks approach estimated hours.
  • Push developed code for review and participate in progress meetings.
  • Create and conduct unit tests, ensuring code quality.
  • Contribute to knowledge base documents and team collaboration.
  • A degree holder in Computer Science.
  • Experience with greenfield software projects.
  • Over 5 years of professional experience in C# development using Git for version control.
  • More than 2 years of experience with Microsoft SQL (T-SQL) for database design and optimization.
  • 2 years of experience with Blazor.
  • Proficiency in written and practical spoken English.
  • Strong problem-solving skills and the ability to work both independently and within a team.
  • Legacy Microsoft Certified Systems Engineer (MCSE) certification.
  • Experience working in teams of 3 or more developers.
  • Familiarity with Atlassian products such as Confluence and Jira.
  • Permanent work-from-home set-up
  • Dayshift (Australian business hours)
  • Full-time job
  • HMO
  • Paid leave
  • Christmas Bonus equivalent to 1 month's wage (pro-rata)

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17d

Senior Support Specialist

NielsenIQCiudad de México, Mexico, Remote
jirasqlazureapigitc++dockerpostgresqlkubernetesangularjenkinspython

NielsenIQ is hiring a Remote Senior Support Specialist

Job Description

  1. The candidate will work on issues and requests submitted via SNOW tickets as well as email escalations, communicate with users directly for issue analysis and solution validation .

  2. Provide support during bridge calls for critical outages and escalation degradation.  

  3. Responsible for creating knowledge management documentation and submitting platform tickets for any software defects they have identified and reproduced in lower environments.

  4. Weekend and Holiday on-call rotational support will be needed.

Qualifications

  • Bachelor’s degree in computer science or related field 
  • 2+ years equivalent work experience
  • Working knowledge of Application built using C,C++,Angular, Nodejs
  • Experience and knowledge working in SQL databases (PostgreSQL, Sybase) and Snowflake. 
  • Working knowledge programming/scripting languages such as Shellscripting, Python 
  • Proficiency in API’s (REST) and tweaking attributes, Payload via POSTMAN 
  • Knowledge in  AKS (Azure Kubernetes services) 
  • Working knowledge in Log Analytical tools such as Datadog, Logic Monitor
  • Working Knowledge of Docker, GitHub, Jenkins is preferred 
  • Familiarity with GIT / Bitbucket Repositories 
  • Working knowledge in Atlassian’s ADLM JIRA and SNOW

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18d

Enterprise Account Executive

Hack TheAthens,Attica,Greece, Remote Hybrid
Sales5 years of experiencejiramobile

Hack The is hiring a Remote Enterprise Account Executive

Ready to embark on the quest of joining Hack The Box?

At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! ????????????

✨The core mission of the Enterprise Account Executive:

Join our rapidly growing EMEA team and take the lead in expanding our enterprise client base. As an Enterprise Account Executive, you will play a pivotal role in driving new business by generating your own leads, while collaborating closely with our enthusiastic Business Development Representatives (BDRs) and Marketing team. You'll also manage key territory accounts, offering you the perfect stage to flex your strategic, tactical, and operational expertise.

You'll be representing a unique and highly specialized cybersecurity product that stands apart with minimal competition. Our product is widely recognized and highly regarded within the cybersecurity community, backed by an incredibly loyal fanbase. Now is your chance to be part of a brand that is not only strong but formidable.

???? The fellowship you’ll be joining:

Prepare to collaborate with a dynamic and passionate team. You’ll partner with our BDRs to supercharge your lead generation efforts, and work alongside Sales Engineers for in-depth technical discussions with clients. The Customer Success team will be your go-to for ensuring a seamless customer experience from onboarding through to retention. You'll also team up with our Marketing, Product, and Content teams, harnessing customer insights to fuel innovation and improvement. It’s all about driving success through teamwork and continuous innovation.

⚔️ Technology, tools & weapons you’ll be using:

  • HubSpot: To streamline your sales pipeline and customer relationship management.
  • LinkedIn Sales Navigator: Your ultimate tool for prospecting and building connections.
  • Gong: To analyze and refine your sales conversations.
  • JIRA: For tracking product development and customer issues.
  • HighSpot: To access the latest sales content and resources.

???? Interesting resources you should check:

To better understand how we help organizations grow their cybersecurity capabilities, we highly recommend you review two customer stories:  Toyota's Case Study & Macquarie University's Case Study

???? The adventures that await you once starting as an Enterprise Account Executive at Hack The Box:

  • Own the entire sales cycle, from lead generation to closing deals.
  • Drive new business development, focusing on securing new enterprise logos and building a strong sales pipeline.
  • Develop a comprehensive growth strategy aimed at both financial gains and customer satisfaction.
  • Conduct thorough research to identify new markets, trends, and customer needs.
  • Prepare, negotiate, and execute sales contracts in accordance with legal guidelines and company standards.
  • Maintain accurate records of sales, revenue, and invoices, keeping all tools up to date.
  • Build and nurture long-term relationships with both new and existing customers.
  • Elevate the value of current customers while attracting and acquiring new ones.
  • Represent the company at industry conferences, meetings, and events to enhance visibility and network.



???? Skills, knowledge, and experience points required to unlock the role of the Enterprise Account Executive at Hack The Box:

  • 2-5 years of experience in the entire sales cycle focusing on enterprise orgs 
  • Experience selling cybersecurity solutions and products
  • Demonstrated results in growing a business and expanding a market
  • Strong drive to achieve and exceed sales targets, while adaptable and resilient to changes
  • Strong analytics and technology adoption mindset. Understanding of CRMs and how to best use them for the sales process
  • Ability to build strong business relationships by personalizing, creating value, and collaborating effectively 
  • Commercial creativity and analysis capabilities

????️ What your Hack The Box adventure will have in store:

  • ????You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large.
  • ???? You'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy.
  • ???? You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows.
  • ???? Most importantly, you'll have a blast at HTB ???? because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet-ups!

????The gems you’ll be enjoying as an Enterprise Account Executive :

  • Private health care
  • Paid paternity leave
  • 25 annual leave days
  • Free lunch & snacks at the office
  • Dedicated budget for training and professional development, participation in conferences
  • Full access to the Hack The Box lab offerings; so you can learn how to hack ????
  • State-of-the-art equipment (mac, iPhone, and mobile plan)
  • Flexible WFH (Hybrid Model) - Fully Remote is also an option if you're not an Attica resident

????️ The Quest of Becoming Hack The Box’s Enterprise Account Executive :

  • Level 1: To complete level one’s objective, submit your application. 
  • Level 2: Meet the Talent Acquisition team. Level’s objective: highlight your past achievements, ambitions, and values.
  • Level 3: Meet the hiring manager. Level’s objective: connect with the hiring manager and share with them your achievements. 
  • Level 4: Complete an assignment that aligns with day-to-day job-related tasks and responsibilities, and have a constructive conversation over the assignment.
  • Level 5: Congratulations! Not many reach this level ????. Level’s objective: have a constructive, final conversation with the PM you're going to be working closely with, explore the role and your future at HTB. 
  • Level 6: You've officially received an offer from HTB! To complete the last level and the Quest, all you need to do is accept the offer. 
  • Quest complete. Congratulations, you’re officially one of us ????????????Your next quest: complete the onboarding.

Hack Your Career, Today. Join us in this epic adventure of cybersecurity at Hack The Box! ????????????

At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of disruption, growth, and adventure, we can't wait to meet you!

ABOUT HACK THE BOX

Hack The Box is a leading gamified cybersecurity upskilling, certification, and talent assessment platform enabling individuals, businesses, government institutions, and universities to sharpen their offensive and defensive security expertise.

Launched in 2017, Hack The Box brings together the largest global cybersecurity community of more than 2m platform members and is on a mission to create and connect cyber-ready humans and organizations through highly engaging hacking experiences that cultivate out-of-the-box thinking.

Offering a fully guided and exploratory skills development environment, Hack The Box is the ideal solution for cybersecurity professionals and organizations to continuously enhance their cyber-attack readiness by improving their red, blue, and purple team capabilities.

Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in Greece and the US.

???? Exciting News:

  • We are super proud to share that HTB’s all three entities across the UK, US, and Greece have been Certified as a Great Place to Work (Oct 2023-Oct 2024). 
  • Furthermore, the HTB's Greek entity has been listed by the Great Place to Work Institute as the #4 Best Workplace in Greece and #7 in Europe for 2023, among more than 3,300 companies???? 
  • Get more insights about our HTB culture and employee experience by visiting our career site and Glassdoor.


At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values.




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18d

Email Developer

Mid LevelFull TimejirasqlsalesforceDesignapicss

Boston Globe Media Partners is hiring a Remote Email Developer

Email Developer - Boston Globe Media Partners - Career PageSee more jobs at Boston Globe Media Partners

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19d

Sr. Data Encryption Engineer - (Flexible Hybrid)

Fannie MaeReston, VA, Remote
S3EC2LambdaBachelor degreetableaujiraoracleDesignuijavajenkinspythonAWS

Fannie Mae is hiring a Remote Sr. Data Encryption Engineer - (Flexible Hybrid)

Job Description

As a valued colleague on our team, you will contribute to developing data infrastructure and pipelines to capture, integrate, organize, and centralize data while testing and ensuring the data is readily accessible and in a usable state, including quality assurance.

THE IMPACT YOU WILL MAKE
The Sr. Data Encryption Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

  • Identify customer needs and intended use of requested data in the development of database requirements and support the planning and engineering of enterprise databases.
  • Maintain comprehensive knowledge of database technologies, complex coding languages, and computer system skills.
  • Support the integration of data into readily available formats while maintaining existing structures and govern their use according to business requirements.
  • Analyze new data sources and monitor the performance, scalability, and security of data.
  • Create an initial analysis and deliver the user interface (UI) to the customer to enable further analysis.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences:

  • 2 years

Desired Experiences:

  • Bachelor degree or equivalent
  • 5 years Experience
  • Experience with OpenText Voltage Data Security Platform

Skills

  • Experience working with OpenText Voltage Data Security Solutions
  • Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
  • Product Testing including testing and evaluating software, usability testing, UAT, and using relevant product testing technology
  • Skilled in data protection and remediation related to sensitive data attributes
  • Skilled in cloud technologies, data security and cloud computing
  • Experience using software and computer systems' architectural principles to integrate enterprise computer applications such as xMatters, AWS Application Integration, or WebSphere
  • Determining causes of operating errors and taking corrective action
  • Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
  • Programming including coding, debugging, and using relevant programming languages
  • The group of skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
  • Ability to frame ideas as systems and analyzing the inputs, outputs, and process
  • Experience monitoring and managing operation systems (OS), and staying current on patches, upgrades, and other elements of the OS
  • Governance and Compliance including creating policies, evaluating compliance, conducting internal investigations, developing data governance, etc.
  • Experience helping an organization to plan and manage change in effort to meet strategic objectives
  • Ability to transform business processes using BPA, RPA, or other technology-enabled automation
  • Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
  • Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
  • Expertise in developing websites for hosting via intranet or Internet, which may also include web design, web content development, scripting, and/or network security configuration
  • Adept at managing project plans, resources, and people to ensure successful project completion
  • Working with people with different functional expertise respectfully and cooperatively to work toward a common goal

Tools

  • Skilled in OpenText Voltage Tools (KMS, Data Encryption/Decryption Utilities)
  • Skilled in HSM Technologies
  • Skilled in setting up Voltage / HSM Infra & Platform management in AWS and on-premises
  • Skilled in Performance tuning of voltage/HSM platform
  • Experience using JIRA
  • Skilled in Jenkins
  • Skilled in AWS Compute such as EC2, Lambda, Beanstalk, or ECS
  • Skilled in Java
  • Skilled in databases like RDS, Redshift or Oracle
  • Skilled in AWS security such as KMS, HSM , IAM
  • Skilled in AWS Management and Governance suite of products such as CloudTrail, CloudWatch, or Systems Manager
  • Skilled in Excel
  • Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms
  • Skilled in JSON
  • Skilled in Python object-oriented programming
  • Skilled in XML
  • Experience using APIs for developing or programming software
  • Skilled in using UNIX/Linux
  • Skilled in AWS Analytics such as S3, Athena, EMR, or Glue

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19d

Solutions Administrator (IT)

AlgaeCalVancouver,British Columbia,Canada, Remote Hybrid
2 years of experiencejirasalesforceslackflutter

AlgaeCal is hiring a Remote Solutions Administrator (IT)

Office Tech Guru: You’re a pro at handling Google Admin—managing accounts, settings, and enforcing security like it’s a walk in the park. You keep Slack and Atlassian Suite running smoothly, ensuring every user has exactly what they need. And when it comes to managing hardware inventories? Let’s just say your attention to detail would make Marie Kondo jealous.

If that sounds like you AND you love a fast-paced workday where you get to support an amazing team on a mission to change lives, then keep reading!

AlgaeCal is on the hunt for a Solutions Administrator who’s ready to roll up their sleeves and keep our tech systems running smoothly.

Small print here ⇒ We need someone with experience in IT management and a passion for problem-solving. So if you don’t love tech like Steve Jobs loved turtlenecks, you might want to stop here.

Still here? Great…

This job will give you ALL the feels:

At AlgaeCal, we’re driven by a single idea. To end the fear of bone loss. In the United States, an estimated 54 million people have low bone density. 

The good news? AlgaeCal has the world’s only clinically-backed natural solution to this problem. We give hope to everyone worried about bone loss. If that excites you, you’ll find no better place to continue your career than at AlgaeCal. 

Here’s what you’ll be up to in this busy role:

  • Google Admin: You’ll take charge of all account settings and creation, and make sure 2-Factor Authentication is in place to keep our company secure.
  • Slack: You’ll set up new accounts, audit user and channel permissions, and create handy Slackbot automations to keep our team connected and communication flowing smoothly.
  • Atlassian Suite:You’ll be creating and managing boards, setting up Jira automations, and keeping an eye on Confluence permissions to make sure our workflows are as efficient as possible.
  • Compliance Audits:You’ll handle Tugboat Logic tasks and ensure we stay on top of security compliance across the board.
  • Hardware and Software Inventories: You’ll keep track of our tech equipment, coordinate inventory renewals and resales, and troubleshoot any hardware issues that come up around the office.

This job might be for you if you’ve got…

  • A resume that wows us: We’ll need to see proven experience managing Google Admin, Slack, and Microsoft Teams. 
  • 1-2 years of experience with compliance frameworks: PCI, SOC-2, HIPAA—if you’re already familiar with these, you’re speaking our language.
  • An encyclopedic knowledgeof computers, routers and A/V equipment. If you have to Google “how to connect a VPN to a server” then this isn’t the role for you!  
  • Top-notch troubleshooting skills: You’ve tackled every glitch out there. In previous roles, you were the go-to problem solver, fixing issues in record time and keeping operations running smoothly.
  • Familiarity with Salesforce or Atlassian Suite: You don’t need to be an expert, but having some hands-on experience with Salesforce or Jira/Confluence will definitely put you ahead of the game. If you’re already a pro, even better!


Now, time to be honest: is this really you?If you’re nodding your head and feeling that flutter of excitement, then we can’t wait to meet you.

Other Qualities You’ll Need

At AlgaeCal we’re going to insist that you have these 3 qualities:

  • You’re humble--you put the team and others’ needs ahead of your own
  • You’re hungry to learn more
  • You’re people smart--in the sense that you’re a great teammate

The truth is, if you don’t have these qualities you won’t last long at AlgaeCal. So if you’re missing one of them, be honest. Save yourself a lot of headaches and skip to a job posting that is a better fit for you.

What Will You Earn? 

Our Solutions Administrator position starts at $55,000 and can go up to $75,000 depending on your experience. If your salary expectations differ from this range, let us know!

You’ll also enjoy the following benefits:

  • A generous healthcare package
  • Monthly team events and activities
  • Flexible Stat Holidays with the option to bank days for later use
  • Weekly team lunches
  • Casual dress code
  • Incredible dog friendly, Yaletown office one block from SkyTrain
  • Professional Development: You’ll get the opportunity to attend professional development conferences or workshops that will enhance your skills, expand your network, and drive your career forward with our support! And of course, we’ll cover your fees, accommodation, travel, meals, and any related materials or resources.

And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.

How To Apply

So, do you have what it takes to become the next member of team AlgaeCal?

Job opportunities like this don’t come along often, and we’ve got a lot to offer our successful applicant. So, to make sure our future Solutions Administrator is the real-deal, will be a great fit, and will thrive at AlgaeCal, we ask a little more than your run-of-the-mill job application:

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. Please, read carefully:

1. Write a cover letter addressing:

  1. Why are you the best Solutions Administrator for this role? Give quantifiable examples of related achievements.
  2. Describe why you fit perfectly with our values. Read them here: https://drive.google.com/file/d/1deCCJZ6tiDiOSlr_W0UdCuM_V_ahzPBs/view
  3. What's the toughest challenge you’ve ever overcome in your life? How did you overcome it?
  4. What are the last three books you’ve read?
  5. What do you do for fun?

2. Explain what you’re doing now for a job:

  1.  If you don’t have one, explain why.
  2.  If you have one, explain why you’re looking elsewhere.

3. Upload your cover letter and resume:

  1. Ensure that your cover letter and resume are saved and sent as one file.

Yes, our hiring process is challenging, but it’s our way of selecting the best--and your way of ensuring your AlgaeCal teammates are tops.

Click the “Apply Now” button on this page and upload your cover letter and resume.

***Note: Please include your cover letter WITH your resume in one document. Applications without a cover letter will not be read!

We are looking to hire as soon as we find the right person, so act quickly and you can also expect a prompt response.

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19d

Associate - Revenue & Payment Operations

Transcarent APIUS - Remote
SalesBachelor's degreejirasalesforcec++

Transcarent API is hiring a Remote Associate - Revenue & Payment Operations

Who we are  

Transcarentis the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions.Transcarent eliminatesthe guesswork and empowers Members to make better decisions about their health and care.

Transcarentis aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting toensure incentives support a measurably better experience, better health, and lower costs. 

AtTranscarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growthopportunities. 

We are looking for teammates to join us in building our company, culture, and Member experience who:  

  • Put people first, and make decisions with the Member’s best interests in mind 
  • Are active learners, constantly looking to improve and grow 
  • Are driven by our mission to measurably improve health and care each day 
  • Bring the energy needed to transform health and care, and move and adapt rapidly 
  • Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role 

Our Revenue & Payment Operations Team is growing and seeking an energetic self-starter who will help support the day-to-day operations of Transcarent’s revenue cycle. In this role, you will be responsible for delivering quality billing and payment services to our clients, providers, and Members, with a strong focus on timeliness, accuracy, and efficiency. The ideal candidate has outstanding organizational skills and excels in a deliverable-focused, fast-paced environment. 

What you’ll do 

  • Execute day-to-day operations of the revenue cycle for our SurgeryCare product; from initial invoicing through claims collection/review and final reconciliation 
  • Independently manage case workload and complete deliverables timely, accurately, and in an organized fashion 
  • Serve as the primary billing contact for an assigned group of clients and deliver an excellent client experience by addressing, escalating, and resolving billing, payment, or other issues in a timely and appropriate manner 
  • Support management by finding and implementing solutions to benefit team, improve processes, and create efficiencies 
  • Collaborate and problem-solve with other internal teams such as Care Support Services, Provider Relations, and Client Success 

What we’re looking for 

  • Bachelor’s degree or higher, or equivalent professional experience 
  • 1-3 year(s) of revenue cycle management, claims billing/coding, operations, accounting, and/or customer service experience 
  • Background in healthcare, digital health, or a related discipline - startup experience is a plus 
  • Proficiency with Microsoft Office applications and familiarity with other systems (NetSuite, Jira, Salesforce, etc.) 
  • Comfortable working independently and as part of a team, with minimal direct supervision 
  • Highly organized and detail-oriented; follows processes and procedures, but conscientious about continuously improving and creating more efficient and effective methods 
  • Excellent interpersonal and communication skills; willingness to speak up, ask questions, or request clarity when something is unclear 
  • Ability to shift focus when priorities change without losing sight of original tasks and deadlines 
  • Comfortable in a fast-paced and evolving organization with a willingness to be flexible and pivot when needed 

As a non-exempt hourly position, the pay for this role is: 

  • $20.00-$24.00/hr 

Total Rewards 

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.  

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.  

Our benefits and perks programs include, but are not limited to:  

  • Competitive medical, dental, and vision coverage  
  • Competitive 401(k) Plan with a generous company match  
  • Flexible Time Off/Paid Time Off, 12 paid holidays  
  • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance 
  • Mental Health and Wellness benefits  

Location  

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.  

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!  

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences. 

 

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19d

Administrateur digital workplace

CITECHGrenoble, France, Remote
jira

CITECH is hiring a Remote Administrateur digital workplace

Description du poste

???????? Vous aurez donc les missions principales suivantes : ????????

???? Mettre à jour les masters avec les updates Microsoft et les pilotes pour nouveaux PC (sans déploiement direct).

???? Packager et mettre à jour les applications via Intune pour Windows 10/11.

???? Gérer les applications métiers sous Android.

???? Réaliser le projet de migration vers Windows 11 : maquettes, tests, déploiement, support        utilisateur.

???? Administrer Office 365 : gestion des comptes, licences, maintenance.

???? Assurer le support niveau 2/3 sur les solutions déployées.

???? Participer aux réunions d'équipe.

???? Collaborer avec l'équipe sécurité pour analyser et traiter les alertes.

???? Rédiger et mettre à jour les documentations techniques et procédures.

???? Effectuer la veille technologique et le reporting.

Qualifications

⚙️ Les compétences attendues sont les suivantes :

 

???? Vous êtes titulaire d'une formation supérieure en informatique (Bac + 3 ou Bac + 5) ou vous avez entre 5 et 10 ans d'expérience dans un poste similaire.  

 

✔️ Gérer les applications avec Microsoft Intune (packaging, mise à jour) pour Windows 10/11.


✔️ Administrer, déployer et supporter Windows 10/11.


✔️ Gérer les comptes et les licences dans Microsoft Office 365.

 

✔️Utiliser iTop et Jira pour le suivi des incidents avec les outils de ticketing.

 

☑️ Passionné(e) d'informatique, vous êtes créatif (ve), curieux (se), motivé(e) et avez le sens du travail en équipe.


☑️ Votre autonomie, votre rigueur, votre curiosité et votre facilité d’adaptation associée à une bonne communication vous permettront de réussir à ce poste.

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19d

Assistant en systèmes d'information de Niveau

CITECHNantes, France, Remote
jirasqlapi

CITECH is hiring a Remote Assistant en systèmes d'information de Niveau

Description du poste

???????? Vous aurez donc les missions principales suivantes : ????????

???? Assurer le support L1/L2 sur toutes les applications de la tribu CLI.

???? Fournir une assistance aux clients externes à travers des démonstrations.

???? Répondre aux incidents et résoudre les problèmes signalés.

???? Suivre les anomalies en les prenant en charge, en les analysant, et en les transmettant          aux équipes de développement.

???? Effectuer des vérifications post-opérations (sanity check) pour garantir le bon             fonctionnement des applications.

???? Produire des livrables liés au traitement des demandes clients.

???? Élaborer des bilans et des remontées d'alertes.

???? Développer des indicateurs de suivi de performance (via Klaxoon).

???? Rédiger des documentations et des modes opératoires.

Qualifications

????De formation supérieure en informatique, vous justifiez de 2 à 5 ans d’expérience dans un contexte similaire.

⚙️ Les compétences attendues sont les suivantes :

✔️ Utiliser le langage SQL et comprendre les principes de modèles de données

✔️Interagir avec des API pour le développement et l'intégration d'applications.

 ✔️Appliquer les bonnes pratiques en gestion des services IT (ITIL).

✔️Utiliser JIRA pour la gestion de projets.

✔️Travailler dans le secteur de la finance et avec des applications digitales.

✔️Comprendre le digital et les fonctions bancaires, en particulier la conservation des titres.

☑️ Vous possédez une grande force de propositions et d’innovations.

☑️ Votre sens du client et du service, votre rigueur, votre organisation et votre sens de l’écoute associé d’excellentes capacités rédactionnelles et relationnelles vous permettront de réussir à ce poste.

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19d

Software Engineer

LingraphicaPrinceton, NJ, Remote
S3LambdaagilejirawordpressDesignscrumapipythonAWSPHP

Lingraphica is hiring a Remote Software Engineer

Job Description

Purpose: A Software Engineer at Lingraphica is responsible for coding, debugging and testing software built by their team. This role requires the ability to work independently and make design decisions within the scope of the immediate tasks. A Software Engineer specializes in multiple technology stacks deployed by their team and will be working on various microservices to support internal business needs.  

As a member of the Systems Engineering group, the Software Engineer focuses on building services and applications for our employees by integrating our systems (CRM, LMS, Billing, Shipping, Inventory, etc.) and automating internal workflows.  

Essential duties and responsibilities 

  • Actively contributes to the SCRUM team deliverables for each sprint by coding, testing and documenting the work 
  • Collaborates with team to keep our automated test suites up to date 
  • Resolves production issues as secondary line of support 
  • Identify code changes needed to existing/legacy code base to Jira backlog for code evaluation, refactoring, and/or deprecation 
  • Coordinates with the product owner to refine requirements 
  • Coordinates with the other members of the team to identify issues and recommend solutions 
  • Learns new technologies and better ways to do things and brings them to the team 

Qualifications

Education & Experience 

  • B.S. in Computer Science or related field 
  • 3+ years of total experience as a software engineer 
  • 1+ years of experience in building web applications 
  • Experience working with AWS services like Lambda, API gateway, S3, RDS and Dynamo DB 
  • 1 year experience with Python, PHP, Trellis, WordPress, required 
  • Experience with REST API development and Postman testing 
  • Experience with agile development methodologies such as SCRUM or Kanban, preferred 
  • Experience with the Serverless Framework is a plus 
  • Experience and interest in managing agile projects is a plus 
  • Excellent written and verbal communication skills 
  • The ability to work well independently and as part of a team. 
  • Detail-oriented, with excellent analytical, technical and problem-solving skills. 

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19d

Product Manager

Blend36Wilmington, DE, Remote
jiraDesign

Blend36 is hiring a Remote Product Manager

Job Description

  • Define product strategy using a combination of quantitative and qualitative research to inform roadmap and development priorities
  • Partner with engineering teams, business stakeholders, and Legal & Compliance to design risk capabilities that drive exceptional customer experience
  • Articulate product vision, features, and requirements to different audiences to gain buy-in across the organization
  • Write user stories, acceptance criteria, and participate in the full software development lifecycle with engineers and designers
  • Identify, document, and improve existing processes to maximize efficiency in constantly evolving environments
  • Collaborate with other product managers and designers to ensure cohesiveness of the overall customer experience
  • Research and remain current on the latest industry trends and recommend tools, services, and practices for improvement

Qualifications

  • 3-5 years’ experience
  • Product Management
  • Credit card experience
  • Project Management/ Stakeholder management – Excellent communication skills
  • Consumer Risk Experience – One of the following à Collections, Recoveries, Credit, Fraud, Issues Management, Controls Assessment
  • Experience with Confluence, Jira, Smartsheet

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20d

Critical Incident Manager II

Signify HealthDallas, TX, Hybrid
agilejiramobilec++

Signify Health is hiring a Remote Critical Incident Manager II

How will this role have an impact?

Signify Health is currently seeking a Major Incident and Problem Manager to join our IT Service Management team to lead the response to major incidents as well as proactive/reactive problems. The goal is to lead responses using ITIL processes to expedite resolutions to incidents and problems in order to minimize business, financial, reputational, and legal/regulatory risks. This role will be responsible for engaging stakeholders, business owners and key technical resources.  Key tasks will be driving bridge calls (facilitation, pace, activity, clarifying actions),  providing clear communication to various stakeholders, delivering process  training, identifying trends, producing monthly management/operational reports and various other activities related to IT service management.

The Incident/Problem Manager is expected to use their extensive knowledge of  both incident & problem management processes to mitigate impact and reduce the time to restore business services. Post restoration, this individual will need to track RCAs to completion and any associated remediation efforts to avoid future recurrence. This individual will be responsible for understanding multiple lines of businesses including customer segments and critical services, and developing a deep understanding of the applications and infrastructure components supporting these services. Individual will collaborate with team members to deliver an enterprise wide service will be a key success factor.

What will you do?

  • Establish and drive the means to resolve incidents and restore business services as rapidly as possible
  • Lead major incident bridge by driving resolver teams to incident resolution within the SLAs
  • Continually assess business impact and articulate/communicate across multiple groups including executive management
  • Ownership and execution of key activities of incident and problem management processes, including:
    • Event analysis, documentation and leveraging established processes to assign priority to incidents
    • Engage key resources including vendors as necessary (technical, product and executive management personnel)
    • Prompt communication to all affected parties, including executive management
    • Accurately track incident and problem records in ticketing systems (JIRA, ServiceNow, etc.)
    • Documentation of incident timeline and remediation actions
    • Lead post incident review meetings (Root Cause Analysis phase)
    • Record, assign and track corrective actions through closure
    • Prepare and present monthly metrics, status and service health reports
    • Manage key contacts and on-call schedules in paging system (Opsgenie)
  • Lead post-incident event activities (reactive problem management) to identify/assign action items to prevent future occurrences by leveraging best practices of  ITIL problem management
  • Develop and executive strategies to identify and address potential problems before they impact customers (proactive problem management)
  • Conduct training and knowledge sharing sessions across various teams and new hires to help adapt to standardized processes.
  • Continuous improvement and evolution of service management processes and procedures to maintain high quality and "industry-best" customer service
  • Close collaboration with other service management functions (change management, service desk, etc) and assist as necessary in the spirit of one-team
  • Provide on-call support during non-business hours (team provides 24x7 support for incidents)

We are looking for someone with:

  • Minimum of 5 years experience in Major Incident/Problem management
  • Excellent written and verbal communication skills with ability to explain/articulate technical and business concepts clearly and effectively.
  • Strong analytical and problem solving skills
  • Ability to facilitate conversations confidently and clearly on conference calls, in meetings, via collaboration tools, via email, and at all levels of the organization is essential.
  • Experience working with engineering, product and business teams
  • Strong interpersonal skills with ability to foster a positive working environment.
  • Crisis management skills: able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state.
  • Ability to maintain calmness during stressful situations
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Client focus and ownership, use of own initiative and a proactive approach to work.
  • Ability to engage and manage vendors during critical events and problem investigations
  • Ability to support On-call (team provides 24x7 support for incidents)
  • ITIL Foundations Version 4 Certification preferred
  • Experience with ticketing systems is a plus (Jira, Agile, Confluence, etc.)
  • Knowledge/experience with a wide-range of enterprise technologies, including but not limited to, cloud technologies (Azure/AWS), distributed services (server and database), network, storage, web architecture, and microservices is a plus

The base salary hiring range for this position is $64,500 to $120,400. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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20d

Product Designer, Widget Library

Stay22Montréal, QC - Remote - Hybrid
4 years of experiencejirafigmaDesign

Stay22 is hiring a Remote Product Designer, Widget Library

Job Title: Product Designer, Widget Library

Location: Montreal (hybrid, preference 2 days in office per week)

About Stay22

Stay22 is a fast-growing and profitable Travel Tech scale-up based in Montreal. We empower content creators to monetize their content more effectively while enhancing the travel experience for their users through innovative solutions. Our technology simplifies the search for travel-related services, reaching over 100 million unique users monthly via top travel discovery pages and platforms. Our Discovery team oversees greenfield projects aiming to build a new vertical. Join us to push the boundaries of predictive modeling and AI in Travel Tech.

Position Overview

The Widgets Squad is on a mission to revolutionize how our partners engage their users. We create dynamic, high-impact widgets and tools that seamlessly integrate into websites and social networks, enhancing user experiences and making them unforgettable.

As a Product Designer, you’ll be at the forefront of identifying innovative solutions for our customers to help them make their content even more engaging and generate more revenues than ever before.

What You'll Do

  • Cross-team collaboration:
    • Work hand in hand with Product Managers, Engineers, and other stakeholders to define product requirements and translate them into intuitive user interfaces.
    • Create and maintain detailed design documentation and specifications for team members, ensuring proper implementation.
    • Assist in the handoff of designs to engineering teams, ensuring seamless collaboration.

  • Iterative & user-centric approach:
    • Perform user interviews, surveys, usability tests, and analyze data to inform design decisions.
    • User flows
    • Continuously improve designs based on user feedback, data-driven insights, and testing outcomes.

  • Technical skills:
    • Ability to create and maintain components in a Design System in Figma, ensuring consistency across the product by standardizing design patterns, components, and styles.
    • Familiar with advanced features like Figma auto-layout, variables, and styles.
    • Know the best practices about responsive design.

  • Ownership:
    • Take ownership of projects or features, from concept to execution, with minimal supervision.
    • Provide input on the product roadmap, ensuring that design decisions align with broader business goals.
    • Help identify opportunities for innovation and improvement, suggesting features or enhancements based on user and market needs.

  • Empower design:
    • Collaborate and contribute to the overall design team culture and processes.
    • Engage in design critiques to offer feedback and receive insights from peers.
    • Contribute to the Stay22 Design System.

What You Bring

  • 3-4 years of experience in product design.
  • You’re proficient with Figma.
  • Nice to have but not mandatory: skills in creating interactive prototypes using Figma, Rive, Framer, etc.
  • Advocate for our user needs throughout the product development process while understanding the business vision and needs.
  • Strong communication and collaboration skills, with the ability to articulate design concepts and rationale to influence stakeholders at all levels.
  • Have an MVP mindset, keeping the end vision in mind while taking multiple small steps and validating as we go.
  • Familiarity with Project Management Tools like Jira, Asana, Trello, etc.

Why Join Stay22?

  • Support Travel Creators: Be part of a team that empowers travel creators to explore the world by increasing their passive income potential.
  • Empower Your Growth: We hire champions and give them the opportunity to excel, skipping levels and honing their superpowers.
  • Lead with Impact: We empower our team members to take charge and make a real impact in the Stay22 universe.
  • Location, Location, Location: Enjoy our bright and vibrant office in the heart of Montreal’s Plateau Mont-Royal, surrounded by the best shops and restaurants.
  • Be Yourself: Embrace a come-as-you-are dress code and a flexible work schedule.
  • Comprehensive Benefits: We offer health & dental benefits, retirement plans, learning & development opportunities, and social & team-building activities, including exciting retreats (while we can't share all the details about our upcoming winter retreat, let's just say we hope it's smooth sailing. ????????.)

(Stay22 is an equal-opportunity employer. All qualified applicants are given consideration. If you have a disability or special need that requires accommodation, please contact us at careers at stay22.com)

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20d

Product Owner Usine H/F

Segula TechnologiesTrappes, France, Remote
agilejirascrum

Segula Technologies is hiring a Remote Product Owner Usine H/F

Description du poste

Dans le cadre du développement de notre activité dans le secteur automobile, nous recherchons un(e) Product Owner Usine. 

Missions : 

  • Analyse de la mise en place actuelle des méthodes Agile en milieu industriel, et proposition de stratégie de déploiement dans l’entreprise cliente.
  • Coaching d’équipes pluridisciplinaires et internationales.
  • Déploiement de projets Agile en milieux industriels
  • Des déplacements aux US sont à prévoir.

Poste à pourvoir rapidement.
Ouvert à plusieurs types de contrat. 

Qualifications

De formation Bac+5 ou ingénieur, vous justifiez d’une expérience d'au moins 10 ans sur une fonction similaire. 

Compétences recherchées : 

  • Utilisation éprouvée des méthodes Agile SCRUM, Kanban et/ou SAFe
  • Expérience industrielle (par exemple dans les services développement, prototypes, production, logistique, qualité), idéalement automobile
  • Utilisation du logiciel JIRA
  • Anglais courant, des échanges oraux avec des Américains sont à prévoir
  • Capacité de synthèse et d’analyse

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