The Technical Support Specialist’s main responsibility is to troubleshoot complex customer cases. Technical Support Specialists are responsible for troubleshooting issues with the Elation and Passport applications via email, phone, and screenshare. Technical Support Specialists collaborate with other members of the team, as well as other customer facing teams and external vendors. Technical Support Specialists are experts on the Elation and Passport applications, attentive to detail, can manage multiple tasks at a time and have strong collaboration skills. Technical Support Specialists are self-starters and owners, leveraging both their knowledge of technical tools, our customers and our product to strive for the best possible outcome on every issue they are responsible for; they are attentive to detail, analytical, and empathetic in their approach to our work. 

Responsibilities

[65%] Field customer issues which involve common application/technical troubleshooting including log analysis, routine escalations and vendor communication.

• [15%] Collect pertinent information from customers and escalate cases when needed
• [10%] Mentor and assist with training for Senior Customer Support Specialists
• [10%] Assessing and addressing knowledge gaps by identifying and providing feedback as well as through building or suggesting articles or other SOPs.
• Participate in weekly urgent shift rotation
• Participate in 2 to 3 weekend/holiday on-call rotations per year

Personal Qualifications

• Manages time effectively and works independently, self-starter
• Detail oriented and able to manage multiple tasks at once
• Collaborates effectively with both customers and internal teams
• Empathetic in their approach to work, and passionate about the user experience we support
• Demonstrates strong written and verbal communication skills, professionalism
• Effectively ascertains when work requires escalation to leads or manager 

Bachelor’s degree or equivalent experience

• 1-2 years of experience in a customer service, customer-facing or healthcare environment 
• 1 year of experience in a technical support role is recommended
• Familiarity with Salesforce, Jira & Looker platforms is recommended

Salary: $60,000 - 70,000 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Wave’s mission is to unite humanity through immersive 3d entertainment. Our vision is to be the live entertainment hub of the metaverse: a place where anyone can attend, perform live, or be a part of a 24/7 live entertainment community. No matter where or who you are, our platform welcomes you—joining on mobile, streaming a 2D social video, or immersing you in 3D VR. Virtual shows (“Waves”) are the heartbeat of our platform. Unlike other virtual experiences, Waves are unique because they happen live, enabling real-time interaction and connection between performers and audiences.

As the Executive Producer, reporting into the Chief Product Officer (and dotted line into Chief Commercial Officer), you will lead both the creative and operational strategies for virtual shows and the development of our platform. This role combines expertise in live entertainment production and game development with a keen interest in emerging AR/VR/XR technologies. You will manage the end-to-end production of virtual experiences while collaborating with product, engineering, and design teams to evolve our platform. A significant aspect of this role will be based on-ground at our Culver City studio location, where you’ll oversee day-to-day operations and ensure seamless execution. You’ll thrive in a fast-paced, ambiguous startup environment, where leadership, adaptability, and creative problem-solving are essential.

Responsibilities

• Show & Platform Production:Oversee the entire production process for virtual shows, from concept to execution, and guide the development of platform features to support immersive, interactive experiences. Ensure seamless integration of technical and creative elements in virtual shows, leveraging knowledge of both live production and platform development to enhance user experience.
• Team Leadership: Lead a diverse team of artists, developers, and studio crew from the inception of virtual shows through to live production. Provide mentorship and ensure alignment with creative and technical goals.
• Logistics & Project Management:Manage and coordinate the logistics of live show production and product delivery, ensuring smooth integration with the platform and optimal delivery to users. Translate high-level priorities into actionable project tasks and goals for cross-functional teams, including art, code, and live operations.
• Agile Methodology & Risk Mitigation: Apply Agile principles in a flexible and creative manner to meet project goals, adapting processes to the needs of the team and the evolving nature of the projects. Regularly assess and mitigate risks related to schedules, pipelines, and team morale. Provide proactive solutions and adjustments as needed.
• Scope & Schedule Management:Accommodate and communicate changes in project scope, schedule, and learnings in a fast-paced Agile environment. Ensure that all changes are managed effectively.
• Cross-Team & Stakeholder Communication: Foster effective communication among team members working on multiple projects across different time zones and locations (in person and virtual). Ensure all team members are aligned and informed. Communicate with management and key stakeholders about risks, mitigations, opportunities, and challenges in a dynamic environment.

 Required Qualifications

• 10+ years of experience in live production, game development, and/or immersive content production.
• Deep understanding of live entertainment, game development processes, and/or emerging AR/VR/XR technologies.
• Proven track record of leading large-scale, complex productions in a fast-paced environment. Able to lead team through the building and implementation of highly technical and heavily creative work
• Knowledge of pipelines and team structures for building and deploying digital assets from concept to utilization.
• Experience managing cross-functional teams in both creative and technical domains.
• Ability to both assess and translate stakeholder feedback on aesthetics, design, UX/UI, etc. 
• Strong problem-solving skills with the ability to work under pressure and adapt quickly to change.
• Excellent leadership, communication, and team-building skills.
• Knowledge of development and project-management tools such as JIRA, Plastic, Shotgun.
• Proven ability to interface with executives both internal and external.

 Desired Qualifications

• Familiarity with game engines (Unreal) and knowledge of virtual production workflows highly preferred.
• Familiarity with motion capture pipelines.
• Familiarity with the prototyping and deployment of real time game engine visual effects.
• Multiple titles shipped, preferably in games or AR/VR/XR space.
• Strong game-engine technical knowledge, preferably Unreal.
• Familiarity with games as a service, live ops etc.
• Proven knowledge of the principles of game design.

Salary Range: $110,000 - $180,000**

**Salaries at Wave are based on a few factors including a candidate's location (to account for any cost of living differences), their experience level and their performance during the interview process. On top of a cash salary we also include company equity in the form of stock options with every full time offer as well as other benefits (insurance, 401k, unlimited PTO, etc).

Be wary of scammers! All Wave communications will come from an email address that ends with @wavexr.com. Any other communications from similar domains like wavexr.us or info@wavexr.online are fraudulent. We will never ask you to send us money nor will we conduct interviews via chat applications like WhatsApp or Discord. 

Company Overview:At Praetorian, our vision is to create a future without compromise and our mission is to prevent breaches before they occur. By emulating attackers, we uncover the materials risks that lead to compromise before hackers are aware they exist. From cryptocurrency exchanges to autonomous vehicles and from medical device platforms to space telescopes, we leverage offensive security to instill a prevention first strategy in our customers. Checkout our new hire survival guide for more information on Praetorian's mission, vision, values, and culture.

Career opportunity:

• Join an industry with massive socio, economic, and political importance in the 21st century
• Work alongside some of the best and the brightest minds in the security industry
• Work with prominent clients and help them solve hard security problems
• Leave an indelible mark on a company where individual input has real impact
• Align your career trajectory with a hyper-growth company that is on the move

Core responsibilities:

• Manage project coordination on numerous complex, high-impact projects and maintain key relationships as a trusted facilitator for both internal delivery teams and clients
• Assist in the planning, preparation and communication for a wide variety of projects across Praetorian’s service offerings
• Dedicated to quality assurance with a maniacal focus on delighting clients throughout service delivery.
• Actively seek opportunities to improve service delivery workflows and implementations, in particular around effective uses of automation and artificial intelligence towards continuous process improvement

Desired qualifications:

• 2+ years of project management experience, preferably in technology
• Prior experience in an outward and customer facing role
• Prior experience with risk and escalation management
• Excellent written and verbal communication skills
• Excellent organization and time-management skills

+1 qualifications:

• Experience leading project management or process improvement initiatives
• Prior experience in cybersecurity consulting or technology services delivery
• Familiarity with offensive security
• Experience in designing and/or implementing process improvements using automation in PSA, Jira, and/or related systems
• Bachelors in business, engineering, computer science, or information systems
• CAPM, CSM certifications are a plus

Desired behaviors:

• Servant leader with a customer-centric focus and an obsessive need to wow and delight each client.
• Relentless restlessness to improve service execution, service delivery, and the service practice
• Ability to maintain high levels of output and work ethic
• Personable individual who enjoys working in a team-oriented environment
• Dedicated individual with an optimistic, 'happy to help' attitude, committed to supporting both customers and colleagues in a team-oriented setting.
• Comfort dealing with ambiguity in an environment where we build the plane as we fly it
• Ability to work within constraints and to challenge the status quo
• Ability to self-direct work, orient to action, and truly own the position in a hyper-growth environment
• Ability to translate business objectives into tactical, technical activities and vice versa

Compensation & Benefits:

• Competitive salary
• Employee stock option plan
• Annual budget for training, certifications, and conferences
• 90% employee coverage and 60% dependent coverage on health insurance premiums
• 100% employee coverage and 60% dependent coverage on dental and vision insurance premiums
• 4% company 401K matching vested immediately

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

We are committed to an inclusive and diverse Praetorian.  We are an equal opportunity employer.  We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

Job Overview:

We are seeking a dynamic and experienced Project Manager, Service Delivery to join our customer organization working directly with our service delivery team. This role is responsible for ensuring direct and partner led MAX customer deployments, onboarding, and ongoing maintenance is delivered on time and high level of customer satisfaction.

The ideal candidate will have a strong service delivery background, particularly within technical services or managed security service providers (MSSPs), a knack for documenting, standardizing and simplifying complex business processes, and a passion for organizing and optimizing service processes.

Key Responsibilities:

• Lead and manage multiple service delivery projects from initiation through completion, ensuring they meet scope, timeline, and budget requirements.
• Collaborate with clients to understand their needs, define project goals, and establish key success metrics.
• Coordinate resources across various functions (technical support, engineering, operations) to ensure seamless service delivery.
• Develop detailed project plans, including milestones, timelines, risk assessments, and resource allocation.
• Monitor project progress and performance, providing regular updates to stakeholders and clients.
• Identify and resolve project-related issues and risks proactively.
• Ensure adherence to service level agreements (SLAs) and client requirements.
• Maintain comprehensive project documentation, including scope statements, risk logs, and performance reports.
• Work closely with the service delivery team to implement process improvements and enhance client satisfaction

Required Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.
• 5+ years of project management experience, preferably in a managed services or cyber service delivery environment.
• Strong understanding of project management methodologies (Agile, Waterfall, etc.).
• Proven experience managing technical service delivery projects and working with cross-functional teams.
• Excellent communication, negotiation, and conflict-resolution skills.
• Ability to manage multiple priorities and work in a fast-paced, dynamic environment

Preferred Qualifications:

• Experience in IT services, cloud infrastructure, or managed service environments.
• Proficiency with project management tools like Jira, Trello, or Microsoft Project.
• Strong analytical and problem-solving abilities

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated salary range for this position is $100,000-140,000. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position. #LI-DNI

As a Staff Product Designer at Cruise, you will play a pivotal role in enhancing the user experience and ensuring the safety and success of our driverless operation and ridehail service. You will lead the design of cohesive user experiences for both community members and remote operators tools, driving the end-to-end design process from research and conceptualization to prototyping and implementation. Additionally, you will focus on improving on-road and community experiences, ensuring our autonomous vehicles interact seamlessly and safely with the public and other road users.

Key Responsibilities:

• User Experience Design: Lead the design of complex user experiences for both consumer and fleet management tools.

• End-to-End Design Process: Drive the end-to-end design process, from research and conceptualization to prototyping and implementation.

• Cross-Functional Collaboration: Collaborate with cross-functional teams including engineering, product management, and operations to gather requirements, define user needs, and ensure alignment with business goals.

• User Research: Develop and maintain a deep understanding of user personas and operational workflows.

• Product Strategy: Proactively identify new areas of opportunity and influence product strategy.

• Innovation: Champion innovative solutions, even in ambiguous or unprecedented contexts.

• Mentorship: Mentor and guide other designers, setting a high standard of craftsmanship for design.

• On-Road and Community Experience: Enhance the interaction between autonomous vehicles and the community, ensuring safe and effective communication and behavior on the road.

Qualifications:

• Proven experience in product design, UX design, or a related field, ideally within a tech or consumer-focused company.

• Strong understanding of user experience design principles and product development processes.

• Excellent communication, collaboration, and project management skills.

• Ability to work on strategic and systems-level projects, with a keen eye for detail and a passion for creating engaging user experiences.

• Familiarity with tools such as Jira and Figma, and experience working within agile development environments.

Preferred Skills:

• Experience in developing design systems and ensuring consistency across products.

• Ability to navigate complex problem spaces and deliver high-quality design solutions.

• Strong aesthetic ability and the capability to present work in a compelling manner.

Scope and Impact:

• Enhance the user experience and ensure the safety and success of our driverless operation and ridehail service.

• Influence product strategy and drive innovative solutions.

• Mentor and guide other designers, contributing to the overall design culture at Cruise.

• Improve on-road and community experiences, ensuring our autonomous vehicles interact seamlessly and safely with the public and other road users.

The salary range for this position is $147,300 - $216,600. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.

The Role

R&D Operations (‘R&D Ops’) plays a key role at Addepar by coordinating, supporting, and optimizing how teams work within the R&D organization. Our mission is to operationalize standards for the efficient execution of Initiative Management, simplify the process for how work gets into the R&D Planning pipeline to lay the path for objectives and key results fulfillment, provide guidance and governance on standard processes for teams through Standards & Processes, and surface R&D data in Analysis and Reporting. The combination of these things drive us toward our goal of reduced execution risk, and an improved focus on the way we work together to achieve Addepar’s goals.

Addepar is seeking a creative, collaborative, business-minded leader for our R&D Ops team. This position requires an influential leader who can deliver in a dynamic, fast-paced environment.

You’ll bring your program management expertise to drive a portfolio of critical R&D initiatives, focusing on communication, delivery efficiency, risk mitigation and resolution. You’ll develop a high-performing team, and partner closely with Engineering leaders and others across Addepar to achieve our goals. As a member of a growing company, you will have the opportunity to shape and further refine your role commensurate with the priorities of the organization and the company.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $163,000 - $255,000 + bonus + equity + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

What You’ll Do

• Drive a prioritized portfolio of R&D Initiatives, and lead a team of Technical Program Managers, supporting their delivery and development, in line with our mission and vision.
• Facilitate R&D’s quarterly planning process, working closely with Product Managers and Product Owners to support cross-team discussions and coordinate leadership-level updates.
• Partner with Addepar’s Head of Strategic Initiatives to ensure continuous connectivity of R&D with top-line Strategic Initiatives.
• Influence through building positive partnerships with senior leaders in Product & Engineering, understanding their business priorities, and ensuring risks are well communicated and understood.
• Own and refine the standards and foundational information architecture that improve how we work in R&D, including inventories of critical information, Initiative Management standards, and guidance for effective usage of Jira & Confluence.
• Model professionalism and hold your team accountable for upholding our high standards of quality in all key outcomes in the initiative lifecycle, from initiative development through delivery and retrospectives.
• Establish a metrics framework to support more informed decision making in R&D, such as progress on initiatives and objectives and key results, measures of velocity, and indicators of risk.
• Select, and maintain the configuration of R&D-focused tools that support our planning and initiative management, in collaboration with IT and key R&D leaders.
• Demonstrate strong analytical, problem-solving, and decision-making skills. Define, structure and plan work independently.

Who You Are

• 10+ years experience driving technical, complex initiatives & projects from initiation to completion, preferably in FinTech, Technology, or Financial Services industries.
• 5+ years of people management experience. Experience leading global teams preferred.
• A natural builder of strong relationships and trust, you use your internal network to deliver results; ability to influence executive leaders across functional teams.
• Proactive and able to adapt quickly to change and evolve with the organization, be comfortable with ambiguity, and have a risk-management mentality. You surface risks and issues early, and resolve disagreements without adversely affecting relationships.
• Passionate about mentoring and developing others through your leadership style and presence, whether they’re in your team or extended team members.
• Proven track record of organizing information to enable quick, data-driven decision-making and you mentor others to do the same. Successful in planning, operational management, and leading multi-disciplinary teams.
• Strong project management skills and ability to manage multiple initiatives simultaneously.
• Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
• Others would describe you as an objective culture carrier with integrity and humility.
• Experience leading remote and geographically distributed team members.

About the role

We are looking for a dynamic and experienced Senior Benefits Manager to lead the day-to-day administration and strategic development of our global benefits, time off, and leave of absence programs. In this role, you will ensure that Lattice’s benefits offerings remain competitive and compliant, while also providing exceptional support to employees. You will also play a critical role in advising our product and sales teams by offering insights into what benefits professionals expect from our tools.

The ideal candidate can seamlessly transition from addressing employee inquiries to managing vendor relationships, conducting compliance audits, and supporting broader benefits strategy. In addition, there will be opportunities to partner with product and sales to understand the needs of benefits professionals as it relates to HR software.

What You Will Do

1. Benefits Administration:

• Manage and administer employee benefits programs (healthcare, retirement, leave of absence, wellness, etc.) across multiple geographies.
• Resolve employee benefits inquiries and escalations through various channels (email, Jira ticketing system).
• Perform data entry, review, and audit benefit bills for accuracy, ensuring timely payments to vendors.

• Lead the development, evaluation, and implementation of benefits programs to ensure competitiveness and alignment with Lattice’s organizational goals.
• Advise on improvements in benefit design, administration, and efficiency through data-driven analysis and feedback from employee surveys.

• Manage relationships with benefits vendors and brokers, including contract negotiations, performance evaluations, and renewals.
• Ensure benefits programs comply with US and international regulations (e.g., ERISA, ACA, COBRA, GDPR, etc.).
• Collaborate with legal, finance, and HR teams to mitigate compliance risks.

• Serve as an internal benefits expert, partnering with product and sales teams to ensure Lattice's software meets the needs of benefits professionals.
• Provide insights on industry trends, compliance requirements, and employee expectations to help shape product offerings.

• Collect and analyze benefits utilization data, cost trends, and employee feedback to assess program effectiveness and recommend enhancements.
• Generate reports using HRIS and other tools like Workday to support data-driven decisions for benefits strategy.

• Develop and execute communication strategies to ensure employees understand their benefits options.
• Lead open enrollment processes, including planning, communication, system updates, and troubleshooting.

• Lead special projects such as mergers and acquisitions, benefits harmonization, or the introduction of new benefits.
• Support benefits-related initiatives that enhance employee well-being and retention.

What You Will Bring to the Table

• 7+ years of experience in benefits management or a related HR field, with international experience preferred.
• Strong knowledge of US and international benefits programs, compliance regulations, and leave of absence policies.
• Proven ability to manage vendors, analyze data, and communicate effectively with cross-functional teams.
• Bachelor’s degree in HR, business administration, or a related field.
• Professional certifications (e.g., SHRM-CP, SHRM-SCP, CEBS) are a plus.

Preferred Skills:

• Strong interpersonal and communication skills with the ability to partner with employees at all levels.
• Detail-oriented with a problem-solving mindset; able to balance strategic thinking with day-to-day operations.
• Communicates clearly, influentially, and empathetically both face-to-face and in writing. 
• Is comfortable with ambiguity and has a proactive affinity for breaking down complex problems and proposing operationally excellent solutions that balance risk, speed, employee experience, and resource considerations to drive the business forward.
• Has significant experience working cross-functionally with internal stakeholders in Finance, IT, Recruiting, Legal, and other areas in a fast-paced, high-growth startup environment.
• Can influence peers and senior leadership through deep subject-matter expertise, relationship-building abilities, and demonstrated strategic business acumen. 
• Familiarity with tools such as Jira, Slack, Excel, and Google Suite.

The estimated annual cash salary for this role is $107,000 to $167,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. 

#LI-remote

Available Locations: Remote - US & Mexico City

About the Role

We are seeking a new Data Center Selection team member to improve the quality and unit cost and grow the size and number of our colocation sites/PoPs, and help us understand where on the map Cloudflare’s infrastructure needs to go next. You possess a broad set of contacts across the data center industry and are able to navigate local and international businesses in various markets to drive the best possible deal parameters.  You will unlock efficiency within our vendor partner portfolio by understanding how to structure contracts to follow demand, keeping abreast of unique market dynamics and insights that help us negotiate, and managing vendor partner relationships to know where to invest and partner further with existing or new partners.  We are looking for someone who excels at progressing many projects in parallel, managing dynamic day to day priorities with many stakeholders, and has experience implementing and refining sourcing best practices in a high growth environment. Getting stuff done is a must!

Responsibilities:

• Define regional vendor strategy for data centers
• Own deals end to end involving new and existing data center vendors and sites to support Cloudflare’s infrastructure growth including planning, RFP, commercial negotiation and execution
• Work cross-functionally with legal, operations, capacity planning, network strategy and security teams to understand requirements and project timelines
• Establish and conduct scheduled QBR and other vendor management activities with top category partners
• Represent Cloudflare credibly to external partner C-level senior management and at public conferences/events
• Expert point of contact for internal business customers & external colocation partner vendors as needed
• Contribute information to annual data center budget for effective tracking and benchmarking of infrastructure costs
• Review colocation spend & invoices for management approval 
• Other duties as assigned

Skills/Experience:

• 5+ years in planning and managing data center footprints within a fast moving enterprise technology organization or cloud services, software or colocation company
• Ability to multi-task and manage complex projects across multiple teams and geographies within set deadlines
• Ability to navigate, solve problems and answer questions with minimal supervision
• Relationship management experience and excellent communication skills
• Demonstrated experience in commercial negotiation 
• Experience with rack, site power and white space planning (data center sales engineering) a plus
• Experience with or understanding of network concepts a plus
• Experience in budget planning, financial analysis, or other analytical role a plus
• Experience with Jira a plus
• Multilingual (e.g. English + Portuguese or Spanish) and/or experience living/working/conducting business in another country a plus
• Bachelor's degree or equivalent experience required

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $111,000 - $135,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $135,000 - $165,000
• For Bay Area-based hires: Estimated annual salary of $142,000 - $174,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

The Basics:

The Senior Systems Engineer is responsible for provisioning, configuration, operation, and maintenance of on-premises and cloud-based systems and related infrastructure. You will participate in technical research and development to drive innovation within the infrastructure and surrounding processes. Additionally, this role is responsible for ensuring technology and related processes adhere to ISO27001 and other relevant industry frameworks. 
 
What you’ll do:

• Embrace Tanium’s mission and core values. 
• Act as member of IT systems engineering team with a focus on systems management and project delivery 
• Perform infrastructure deployment, management, planning, scaling, scheduling, etc. 
• Drive and enhance automation wherever possible in the name of efficiency, scalability, and consistency 
• Work with a variety of key business groups to architect and implement technology and solutions 
• Embrace Jira and sprints as a guiding principle for organizing, prioritizing, and executing work 
• Be accountable for ensuring all technology is documented, deployed and configured securely and in alignment with best practices 

We’re looking for someone with:

• Education
  • BS in Computer Science or a related field or equivalent experience 

• Experience 
  • 4+ years as a Systems Administrator, Operations Engineer, Site Reliability Engineer, Cloud Engineer or similar required 
  • 5+ years relevant enterprise experience in the following areas:
    • Strong background with Linux, Windows and VMware systems administration and deployment.
    • Direct administration experience with Cloud Computing & Networking Environments. Azure (preferred), AWS and GCP.
    • Experience with Bash, Python and PowerShell scripting
    • Experience with TCP/IP networking and troubleshooting.
    • Experience with backups, high availability and overall infrastructure resiliency for cloud and on-premises technology required
    • Familiarity with monitoring and management of enterprise systems running on physical and cloud infrastructure required
  • Experience with Infrastructure as Code toolsets – e.g. Terraform, Vault.
  • Experience with Configuration Management toolsets - Ansible (Preferred).
  • Experience with SAN storage arrays and troubleshooting.
  • Ability to estimate and manage cloud usage costs and identify and operationalize cost control mechanisms preferred
  • Familiarity with CI tools such as Jenkins or GitHub Actions (preferred)
  • Familiarity with Docker and other container technologies (Kubernetes, ECS)
  • Demonstrated ability to work with Enterprise Architecture, Information Security, GRC, Product Engineering and other teams to drive architectural decisions for cloud and on-premises technologies 

• Other 
  • Person of high ethics and integrity 
  • Demonstrates strong initiative and motivation 
  • Ability to partner with virtual team members. 
  • Excellent oral and written communication skills 
  • Ability to work in a fast-paced, changing environment 
  • Azure Certifications a plus, but not required 
  • AWS Certifications a plus, but not required 

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visitwww.tanium.comand follow us onLinkedIn andX. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $85,000 to $260,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see our Privacy Policy

Meet the team:

The TPM (Technical Product Management) team’s mission is to accelerate the delivery of Torc’s product goals, by leveraging our expertise in people, product, and process management. Specifically, theVirtual Driver TPM team partners with Technology, Product, Systems, Safety and others, to develop the core Autonomy software stack, as well as internal tools and processes to accelerate product development. We apply our leadership, product, and project management skills to bring people together across the company to accomplish Torc’s mission. 

What you will do: 

• As a Technical Product Manager, your focusis to translate the top-down corporate strategy and milestones into detailed product roadmaps,timelines and deliverables. As such, you are the centerpieceofProduct Management and Engineering. 
• The Machine Learning Training and Release Factory provides the development environments for training, deploying and testing machine learning models as well asto verify system components against their component and subsystem requirements. As a TPM, you will work with all leaders of the grouptomanageand align technical roadmaps and work with the individual teams on executingthem. 
• As the products of the group are internal, your customers are internal. You are working closely with them to prioritize thegroups'work on their demands. 
• As a TPM within the Virtual Driver product area, you will partner closely withthegroup leadershipto define a vision, strategyand roadmap for the suite of toolsand services the groupis responsible for. 
• Drive the development of solutions by clearly articulating the problem space and empowering engineering to design and implement innovative solutions.
• Be the voice of your internal customers and represent their needs, wants, and pain-points across Autonomy.  
• Work with your team/cross-functional departments to optimize processes to accelerate Torc’s go-to-market strategy.
• Use your technical and project management expertise to identify and mitigate risks and unblock project execution by proactively managing cross-functional dependencies. 

What You Will Need to Succeed

• Demonstrates competences and technical proficiencies typically acquired through:
• BS+ 4+ years of experience OR MS+ 3+ years of experience
• We are looking for a TPM with the experience in one of the following fields:   
  • Leading aroboticsmachine learning team throughagile development.
  • Product Owner of a robotics development team.
  • Experience withdata driven machine learning pipelining 
  • Knowledge ofmachine learning deployment.
  • Verification of ROS components in a robotics or autonomous driving context 
• Strong experience in project management; practical familiarity with both Agile and Waterfall methodologies and ability to apply them where best suited.
• Solid technical aptitude and an ability to understand technical designs, software development lifecycle, challenges and risks; ability to work closely with engineers.
• Strong written and verbal communication skills with the ability to adjust communication based on audience. 
• Independence and confidence, the ability to understand technical needs of your customers and the ability to say no. 

Bonus Points!

• Training in Product and/or Program Management
• Experience in the automotive or heavy-vehicle industry
• Experience with Jira and Confluence 

Perks of Being a Full-time Torc’r

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:  

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees  
• 401K plan with a 6% employer match
• Flexibility in schedule and generous paid vacation (available immediately after start date)
• Company-wide holiday office closures
• AD+D and Life Insurance 

How will this role have an impact?

Signify Health is currently seeking a Major Incident and Problem Manager to join our IT Service Management team to lead the response to major incidents as well as proactive/reactive problems. The goal is to lead responses using ITIL processes to expedite resolutions to incidents and problems in order to minimize business, financial, reputational, and legal/regulatory risks. This role will be responsible for engaging stakeholders, business owners and key technical resources.  Key tasks will be driving bridge calls (facilitation, pace, activity, clarifying actions),  providing clear communication to various stakeholders, delivering process  training, identifying trends, producing monthly management/operational reports and various other activities related to IT service management.

The Incident/Problem Manager is expected to use their extensive knowledge of  both incident & problem management processes to mitigate impact and reduce the time to restore business services. Post restoration, this individual will need to track RCAs to completion and any associated remediation efforts to avoid future recurrence. This individual will be responsible for understanding multiple lines of businesses including customer segments and critical services, and developing a deep understanding of the applications and infrastructure components supporting these services. Individual will collaborate with team members to deliver an enterprise wide service will be a key success factor.

What will you do?

• Establish and drive the means to resolve incidents and restore business services as rapidly as possible
• Lead major incident bridge by driving resolver teams to incident resolution within the SLAs
• Continually assess business impact and articulate/communicate across multiple groups including executive management
• Ownership and execution of key activities of incident and problem management processes, including:
  • Event analysis, documentation and leveraging established processes to assign priority to incidents
  • Engage key resources including vendors as necessary (technical, product and executive management personnel)
  • Prompt communication to all affected parties, including executive management
  • Accurately track incident and problem records in ticketing systems (JIRA, ServiceNow, etc.)
  • Documentation of incident timeline and remediation actions
  • Lead post incident review meetings (Root Cause Analysis phase)
  • Record, assign and track corrective actions through closure
  • Prepare and present monthly metrics, status and service health reports
  • Manage key contacts and on-call schedules in paging system (Opsgenie)
• Lead post-incident event activities (reactive problem management) to identify/assign action items to prevent future occurrences by leveraging best practices of  ITIL problem management
• Develop and executive strategies to identify and address potential problems before they impact customers (proactive problem management)
• Conduct training and knowledge sharing sessions across various teams and new hires to help adapt to standardized processes.
• Continuous improvement and evolution of service management processes and procedures to maintain high quality and "industry-best" customer service
• Close collaboration with other service management functions (change management, service desk, etc) and assist as necessary in the spirit of one-team
• Provide on-call support during non-business hours (team provides 24x7 support for incidents)

We are looking for someone with:

• Minimum of 5 years experience in Major Incident/Problem management
• Excellent written and verbal communication skills with ability to explain/articulate technical and business concepts clearly and effectively.
• Strong analytical and problem solving skills
• Ability to facilitate conversations confidently and clearly on conference calls, in meetings, via collaboration tools, via email, and at all levels of the organization is essential.
• Experience working with engineering, product and business teams
• Strong interpersonal skills with ability to foster a positive working environment.
• Crisis management skills: able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state.
• Ability to maintain calmness during stressful situations
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Client focus and ownership, use of own initiative and a proactive approach to work.
• Ability to engage and manage vendors during critical events and problem investigations
• Ability to support On-call (team provides 24x7 support for incidents)
• ITIL Foundations Version 4 Certification preferred
• Experience with ticketing systems is a plus (Jira, Agile, Confluence, etc.)
• Knowledge/experience with a wide-range of enterprise technologies, including but not limited to, cloud technologies (Azure/AWS), distributed services (server and database), network, storage, web architecture, and microservices is a plus

The base salary hiring range for this position is $64,500 to $120,400. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.