The Role:

As a Senior Systems Analyst you will be responsible for the execution of day-to-day configuration, support, and maintenance of our User Support software stack. This currently includes Zendesk, Five9, Assembled, and Observe AI. You will help create and maintain an omni-channel, effortless and delightful customer experience. You’ll become a subject matter expert on tool usage, standard methodologies, and implementation. You’ll also collaborate with department leadership to analyze and uncover efficiencies within existing processes, as well as making recommendations for future improvements. This is a “hands on keyboard” role in which you will be making changes in a production environment.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Administrator
  • Evaluating and fine-tuning existing workflows, as well as experimenting with new ones for future business needs
  • Provisioning access for all roles; agent, supervisor, management
  • Performing hands-on implementation of day-to-day changes including IVR, CRM, reporting and Quality tools
  • Gathering and prioritizing change requirements for internal systems requests
  • Managing the internal testing and rollout of changes across all teams
  • Serve as technical lead for new systems implementations
  • Periodically auditing permissions and ensuring access is appropriate
  • Provide troubleshooting assistance to internal Customer Support Teams
  • Working with Learning & Development team to establish best practices and “how-to” documentation to ensure our team gets the most out of all tools 
• Reporting
  • Ability to translate business requirements into Key Performance Indicators
  • Ability to comprehend a complex data model and develop custom reports for Executive consumption
  • Conduct in depth reviews and analysis from data/ reporting tools to deliver observations, detail changes and identify the root cause and develop remediation plans

What You Bring to The Team:

•  3+ years experience administering customer support software including Zendesk, Five9, Assembled, or Observe AI
•  Previous experience setting up and optimizing API integrations
•  Outstanding problem solving skills
•  Strong attention to detail
•  Ability to collaborate across teams
•  Written and verbal communication skills
•  The ability to take initiative and be self-motivated
•  An adaptable and flexible attitude
•  Ability to work flexible hours as needed

Nice to Haves:

•  Zendesk Administrator Certification, or other contact center certification
•  Experience with IVA, agent assist tools, chatbots, other AI contact center tools
•  Work as part of an on call rotation
•  Experience with Excel (pivot tables, etc.), Google suite of programs, JIRA
•  Fluency in Python, JSON, or Jinja2
•  User journey design and mapping

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

#BI-Remote #LI-Remote

Apply for this job

Hi, we're Oscar. We're hiring a Program Associate to join our Market Readiness team.

About the role

The Program Associate, Market Readiness drives the implementation of Insurance Business strategies by leading projects of varying sizes from development through go-live monitoring and retrospectives. You will work closely with business, operations, and product stakeholders in defining project milestones, mitigating organizational risk, and develop reporting to expand the Oscar product into new states. This role will also support various small scale projects to ensure operational success for the Insurance Business. 

You will report to the Senior Manager, Market Readiness.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $93,600 - $122,850 per year. The base pay for this role in all other locations is: $84,240 - $110,565 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Responsibilities

• Oversee the implementation project lifecycle end to end to ensure program and project success
• Define project scope, objectives, and deliverables by developing detailed work plans, timelines, and resource allocation
• Manage inbound escalations, validate the issue, identify root cause, and communicate resolution to stakeholders 
• Analyze program risks by flagging issues, managing escalations, and tracking and resolving risks and issues
• Support business alignment and oversight with key stakeholders by providing cross-program support to program leads and manage expectations
• Partner and meet with other departments and various stakeholders to ensure operational excellence
• Work with leadership and program stakeholders to lead program retros and assess program strengths and weaknesses while providing regular updates on status, risks and progress
• Keep detailed records of project progress, decisions made, and communications
• Ensure proper controls and monitoring are in place for the program
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 3+ years of strong project management or operational experience in the health insurance space. 
• 3+ years experience in change management and process improvement
• 3+ years stakeholder management experience

Bonus Points

• Advanced degrees in business (ie. MBA)
• PMP, CSM or Six Sigma Certified 
• Experience with payers offering ACA/health exchange insurance 
• Experience working in a highly regulated ACA landscape
• Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting)
• Project management software (i.e. monday.com, Jira, Asana, or Trello)

About Offensive Security

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

Hi Product Managers! We have a growing distributed team of project & product management, and software web developers located throughout North America and Europe.  We are designing and building our web platform that  is the foundation for the day-to-day sales, marketing and student learning activities.  It will be a high-traffic, consumer-facing, e-commerce web platform employing all the new modern software development technology, processes, and tools. Are you passionate about building a platform to help deliver the world’s best cybersecurity training, striving to close the talent gap in cybersecurity today? Are you looking to work in a culture where people treat each other like family and love what they do? Are you excited about being scrappy, always innovating to find creative, practical, and efficient solutions? This might be for you! 

Our team is growing and needs individuals with the grit to inspire, craft, and execute amazing new visions for our training product portfolio. Come be a partner with our  engineering, sales, marketing and customer success teams, help create the future of cybersecurity workforce development, training and education products, automate the mundane, embrace the creative, and deliver delightful learning experiences for our learners and customers..

Excited about our mission and what we do? Apply and join us!

Duties and responsibilities

• Understand company and product strategy and develop roadmap for your team to achieve the product strategy
• Gain a deep understanding of values we want to deliver to our learners and customers, and translate those values via great user experience and delightful, functional and efficient features.
• Understand business results to achieve, and use that information to develop detailed product requirements, including documents like MRDs or PRDs to clearly articulate the problems the product is solving, and how it is differentiated vs. competition.  Leverage best practices and industry standards wherever appropriate. 
• Understand business outcomes sufficiently well in your product line to be able to prioritize roadmap items to drive the biggest business results
• Builds, edits and maintains the product specs consisting of user stories, business rules.  Defines user stories (including pre-conditions and acceptance criteria) and provides clarifications necessary to assist the team with their story estimates and sequencing
• Reviews and prioritizes the product backlog as part of the preparation work for iteration or sprint planning, including coordination of dependencies with other product managers, if the case. During the planning meeting, the product manager communicates story detail and priorities and ensures the team agrees on the plan 
• Collaborates with their team and any other stakeholders in the sprint / iteration demo
• Collaborates on execution plans with technical leads, product managers, other product managers and project managers for each sprint, based on in-depth understanding of the product roadmap, technology needs, and development, testing, and deployment lifecycles
• Participates in all phases of software development (from concept to design to test to deploy to monitor to defect resolution)
• Cultivates an environment where team members are empowered and demonstrates a strong sense of ownership
• Communicates effectively, written, verbal, structured and unstructured to keep all the stakeholders in the loop on project status
• Develops, measures and monitors key metrics to know how the team is doing, the projects are progressing, and quality of the deliverables and code
• Encourages sharing of knowledge and leads by example
• Demonstrates an unwavering commitment to excellence, team culture, and living the OffSec values

Qualifications

• Good business acumen in understanding business outcomes and how to deliver business impact through products
• Minimum of 2 - 3 years of experience as product manager for a high growth B2B or B2C ecommerce products, experience with SaaS products, LMS, online training products highly desired.
• Minimum of 2 years of experience working in agile software development teams playing role of product managers
• Experience working at fast-paced, high growth companies
• Good sense for product design and user experience and Figma experience a +
• Good understanding of the software development life cycle
• Good knowledge of tools for managing software development (ie. ticketing and documentation systems as Jira and Confluence, prototyping tools such as Moqups, Balsamique, Adobe XD or similar)
• Good cross-disciplinary collaboration experience between engineering, product management, project management, technical operations, and internal stakeholders
• Experience with working with a software team following the agile development lifecycle
• Experience with e-learning platform, management consulting, and business school education highly appreciated
• Exceptional verbal and written communication skills, influencing skills
• Solid emotional intelligence and people skills
• Exceptional attention to detail and follow-up
• Results-oriented, self-motivated, proactive self-starter with a passion for delivering high quality software in a high-performance team environment

Working conditions

• This position is remote and will be performed from a home office; preferably in the Eastern to European time zones. 
• Team members are located throughout North America and Europe.
• This position requires accessibility to Offensive Security systems and interfaces, and adherence to all security protocols and policies.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company Overview:

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using leading edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health insurance plans covering over 15 million people, while our revenues and company size have quadrupled.  That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedIn™ Startup, TripleTree iAward, multiple KLAS Research Points of Light, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.

Opportunity Overview:

We are seeking a highly skilled and experienced Security Project Manager to lead and coordinate security-related projects across our organization. The ideal candidate will be responsible for ensuring that all project deliverables meet the highest standards and comply with security requirements defined by security architects, as well as compliance requirements and internal policies. The Security Project Manager will work closely with cross-functional teams to ensure the successful delivery of projects, from defining scope and objectives to managing timelines, risks, and budgets.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Project Coordination and Delivery:
• Coordinate efforts across multiple teams, including IT, security, compliance, and business units, to ensure project deliverables are met on time and adhere to a high standard of quality.
• Ensure that projects include security requirements defined by security architects, compliance requirements, and internal policies.
• Foster a collaborative environment, encouraging team members to share knowledge and best practices.
• Project Scope and Planning:
• Define project scope, goals, and deliverables in collaboration with stakeholders, ensuring alignment with organizational objectives.
• Develop comprehensive project plans that outline project phases, activities, milestones, and dependencies.
• Timeline, Milestone, and Budget Management:
• Develop and track project timelines, milestones, and budgets, ensuring projects are completed within agreed-upon timeframes and financial constraints.
• Monitor project progress and make adjustments as needed to meet deadlines and budgetary limits.
• Risk, Dependency, and Issue Management:
• Identify and manage project risks, dependencies, and issues, proactively addressing potential roadblocks.
• Escalate critical risks and issues to appropriate stakeholders when necessary, providing recommendations for resolution.
• Stakeholder Communication:
• Communicate project progress and status to stakeholders regularly, including executive leadership, team members, and external partners.
• Prepare and present project status reports, highlighting key achievements, risks, and upcoming activities.
• Security and Compliance:
• Ensure that all projects adhere to security best practices and regulatory compliance requirements, including industry standards and internal policies.
• Collaborate with security architects, compliance officers, and other stakeholders to integrate security controls and compliance measures into project plans.
• Process Improvement:
• Identify opportunities for process improvements to enhance project efficiency and effectiveness.
• Implement best practices for project management, including methodologies, tools, and techniques that align with the organization's strategic goals.

• Your background & requirements:
• Bachelor's degree in Information Technology, Cybersecurity, Business Administration, or a related field, or equivalent work experience.
• 3+ years of experience in project management, with a focus on security and compliance projects.
• Proven experience coordinating cross-functional teams and managing multiple projects simultaneously.
• Strong understanding of security best practices, regulatory compliance requirements, and industry standards (e.g., HITRUST, NIST, ISO, GDPR).
• Excellent organizational, problem-solving, and analytical skills, with the ability to manage complex projects and make data-driven decisions.
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Proficiency in project management tools and methodologies (e.g., Agile, Waterfall, Scrum).
• Ability to work effectively in a collaborative team environment and lead security initiatives.  Especially Compliance, Legal, DevOps, Product and Engineering teams.
• Relevant certifications such as PMP, CPD, CISM, CISSP, or equivalent are preferred.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

The salary range for this position is $110,000 to $135,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

#LI-Remote

#BI-Remote

The Basics

Tanium is expanding rapidly and is searching for a dynamic Senior Corporate Systems Engineer to assist with the development, deployment, and maintenance of the G&A technology suite. The Senior Corporate Systems Engineer will function as a trusted consultant, engineer, and administrator to our G&A business functions. NetSuite and SuccessFactors development and configuration will be the CSE’s primary responsibility. Addition tasks will include advanced module implementation, mentoring junior Engineers, supporting month and quarter-end initiatives, systems administration, incident management, interfacing with third-party vendors to validate and implement solutions, and other IT tasks as needed. The Senior Corporate Systems Engineer will report to the Director, Corp Systems and work closely with all areas of our G&A team.

The right candidate will have expertise in NetSuite Core, advanced modules, common Finance tools (Coupa, Concur, etc.) and People tools like SAP SuccessFactors and/or Greenhouse. They will also need to have a foundational knowledge of accounting, finance, and people functions. A successful candidate will be self-sufficient, able to effectively communicate clearly with stakeholders, design and implement scalable solutions, provide ongoing support, manage vendor relationships, and passionately contribute to making a more efficient, connected workplace.

What you'll do

• Leveraging business systems to optimize standard business and accounting processes (Accounts Receivable, Accounts Payable, General Ledger)
• Deploying new NetSuite enhancements/features developed and tested to Production environments
• Deploying new NetSuite enhancements/features developed and tested to Production environments
• Day to day systems administrative tasks and maintenance related for various systems, including but not limited to NetSuite, Concur, Xactly
• Monitor performance and maintain systems according to requirements
• Upgrade systems and processes as required for enhanced functionality and consistent security posture
• Develop communication plans as required by change management
• Create and maintain accurate documentation for assigned applications, including day-to-day processes and application-specific information

We’re looking for someone with

• Education
  • Bachelor’s degree or equivalent experience
• Experience
  • Expertise with configurations, end user support, customizations, enhancements, day-to-day troubleshooting, platform updates, and maintenance in one of more of the following tools:
    • NetSuite
    • SAP SuccessFactors
    • SAP Concur
    • Workato
  • Knowledge and understanding of processes related to People and Finance functions (e.g. Procure to Pay, Quote to Cash, Performance Management, Compensation, Payroll, etc.)
  • Exposure to common G&A tools (Avalara, Concur, Coupa, Adaptive Insights, Workday, SuccessFactors, etc.)
  • Experience with integrations (NetSuite native, SAP Integraiton Center or middleware)
  • Exceptional systematic troubleshooting skills
  • Excellent communication skills
  • Strong business acumen
  • 7+ years experience in related field
  • 5+ years experience with ERP or HRIS
  • Understanding of SOX and ITGC compliance
  • Coding expertise with SuiteScript
  • General understanding of finance and accounting functions, familiarity with GAAP principle
  • Demonstrated ability to translate business workflows and requirements into technical solutio

• Preferred Qualifications
  • Understanding of common SDLC frameworks
  • Familiarity with JavaScript, or other common coding languages
  • Experience with Kanban PM methodology
  • Experience with Jira
  • Experience with Xactly a huge plus

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visitwww.tanium.comand follow us onLinkedIn andX. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $90,000 to $265,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

#Hybrid

Podium is seeking an engineer specialized in building integrations based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win. Podium engineers are passionate about empowering small businesses to thrive and succeed. The Integrations software engineer will build and maintain integrations for our marketplace.  We connect Podium to the essential systems that our customers rely on, utilizing that data to drive powerful automations and AI tools. 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it.  

If this sounds like you, apply now and help small businesses win!

.The Role:

• Build integrations between Podium and other systems of record via publicly available APIs.
• Utilize iPaaS toolsets (Tray.io, Zapier, Make.com) to create workflows that automate common tasks on the behalf of Podium customers.
• Collaborate with tech leads, managers, and engineers across several teams at Podium.
• Work directly with product managers to understand and deliver integration requirements.
• Communicate regularly with your Podium contact as contractual obligations may change.
• Document progress, communication, expectations, and details within a ticketing system such as JIRA, ClickUp, Google Docs, and other company tools.
• Maintain positive working connections between teams, customers and stakeholders.
• Document and assist in training support team members on the capabilities of integrations
• Report any concerns and issues promptly and efficiently to management, stakeholders or relevant team members.

Requirements:

• 2+ years of professional software development experience
• 2+ years of coding experience with at least one modern language such  Elixir, Go, Ruby, or Rust, with function-oriented design
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

• 2+ years of professional software development experience, with exposure to integrations or APIs
• Strong problem-solving skills with the ability to adapt to new tools and platforms quickly.
• Experience with tools like Postman for API testing.
• Proficiency in English is required.
• Adaptability: Flexible and adaptable to handle changing priorities and challenging situations.

Benefits:

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

As a ServiceNow Engineer at LivePerson - you're a member of a nimble team that develops custom solutions to ease internal processes. You're obsessed with finding opportunities for automation and simplifying tasks for our end users. The ServiceNow Engineer works mostly in multiple ServiceNow instances and makes sure that other integrated systems like Confluence, Jira, Slack, Workato and Salesforce are synchronized to support our business operations.

You will be reporting to the Sr. Business Operations Engineering Manager. However, you will partner with other team experts to understand our current requirements defining opportunities for new solutions and improvement.

You will: 

• Configuring the core and custom solutions in an expanding Enterprise ServiceNow environment. Working with the ServiceNow team to create the following artifacts for each project:
• Requirements Documentation
• High-level design
• Solution design
• Work plan build
• Maintain and Support
• Drive business solutions from inception through solution implementation.
• Identify and invent novel solutions to challenging technical problems and provide requested enhancements to existing out of the box ServiceNow applications.
• Translate functional specifications into logical, component-based technical designs.
• Work with functional and administrator teams to deliver automated workflow solutions in ServiceNow considering performance consistency and scalability.
• Be the focal point for any questions regarding advanced scripting of business rules, UI Policies, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.
• Own the 3rd party software integrations with ServiceNow design and API interfaces.
• Facilitate and support the rollout of new applications and enhancements in ServiceNow.
• Configure ServiceNow CMDB supporting different types of discovery methods.
• Constantly learn and advise functional and admin teams on design, development, and overall ServiceNow best practices.
• Write Technical Documentation of Integrations and ServiceNow Solutions.
• Support retrospective lesson learned of the Business Operations team projects and determine root cause analysis.
• Work on enhancing SLAs for ticketing support within the team participating in the daily on-call tortating effort.
• Maintain different ServiceNow instances assisting with upgrade and cloning tasks.

In addition to ServiceNow, you’ll be working closely with the System Engineering & Solutions Manager outsourcing members on the future of LivePerson work.

You have:

• Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience.
• 3+ years of experience in coding - Json, Python, JavaScript, HTML, CSS, Angular, XML.
• 1+ years ServiceNow Developer or Implementation certifications.
• Experience in developing integrations (interfacing) of 3rd party systems with ServiceNow using ServiceNow Integration Hub, REST API / Webhook / SOAP and other methods.
• Experience in managing full software development life cycle: Analysis, Design, Coding, Testing, and Release Rollout.
• Strong working experience of ServiceNow ITSM/ITOM components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management,Twilio Notify Plugin for On-call Escalation, Ticket Management, SLA Breakdown, Performance Analytics, Major Incident Workbench, Service Operations Workspace, Service Portfolio Management, etc.
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features in ITOM/ITSM.
• Must be adaptable to work in a varied, fast-paced exciting, ever-changing environment
• Experience implementing systems using the Agile/Scrum methodology (Atlassian tools).
• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, Script Includes, Flow Designer workflow actions, etc.) 
• Experience with SQL (Structured Query Language) and relational database administration.

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

Job Overview:

We are seeking a dynamic and experienced Program Manager, Services Delivery to join our Product organization working directly with our service delivery team. This role is responsible for understanding, documenting, and articulating all aspects of SecurityScorecard MAX service delivery either directly to the  customer or through partners. This role requires someone with experience in service delivery to large enterprise customers as well as globally distributed partner services support. In addition, this role is responsible for project management of all direct customers throughout the customer lifecycle as well as for ensuring all partners are programmatically managed from initial training to ongoing MAX certification. The ideal candidate will have a strong service delivery background, particularly within technical services or managed security service providers (MSSPs), a knack for documenting, standardizing and simplifying complex business processes, and a passion for organizing and optimizing service processes.

Key Responsibilities:

• Subject matter expert on all aspects of service delivery both direct and through partner for our services team, SecurityScorecard MAX
• Hands-on-keyboard experience with API’s, Python, SQL databases and excel, to construct and deconstruct services workflows and translate those workflows into highly automated process designs
• Take a hands-on approach to service delivery, with the ability to execute tasks as the service delivery team and  document processes for product management and engineering to turn into automation
• Develop and maintain comprehensive playbooks, standard operating procedures, and process documentation to guide the services team and partners.
• Use Jira, Trello, and other project management tools to effectively track, organize, and manage service delivery projects.
• Act as a central point of coordination for implementing new product capabilities within the services team and ensuring all testing is done with the internal team prior to release to partners
• Oversee the implementation of partner tier II services support to assist partners when they have issues delivering the MAX service as well as collect feedback on additional product requirements from partners
• Speak directly with customers to deeply understand their business needs

Your Impact:

• Scale fast-growing internal services team to high levels of efficiency and revenue.
• Work directly with Fortune 100 companies to make their supply chains more secure
• Define and set industry standards for Supply Chain Risk Management and Response

Required Qualifications:

• 8+ years of proven experience in service delivery, preferably within MDR, MSSPs, or technical service environments
• Strong project management skills, including experience with tools like Jira and Trello
• Exceptional documentation skills, with a focus on creating clear, actionable playbooks and process guides
• Experience in collaborating with partners for onboarding and training
• Ability to productize customized services and understand the broader service delivery landscape
• Strong operational and support skills, with the ability to handle multiple priorities

Preferred Qualifications:

• Lean Six Sigma certification or similar process improvement credentials
• Background in cybersecurity or relevant industry certifications

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated salary range for this position is $122,000-190,000. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position. #LI-DNI